选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
1—Why do you look unhappy What’s the matter
—
单选题 (10 分) 10分
AI’m satisfied with the good performance of the radio I’ve just bought
BI’m glad to have bought this radio at such a price
CI’m rather disappointed with the poor quality of the radio I’ve just bought
正确答案 C
2—
—That’s great
单选题 (10 分) 10分
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
正确答案 C
3—Customer We have ordered for almost one hour Why is it so hard to get our dishes ready in your restaurant
—Waiter
单选题 (10 分) 10分
AI’m really sorry about that
BI don’t think it’s hard
CYou’ll get it next time
正确答案 A
4We feel with the inconvenience the service center brought us
单选题 (10 分) 10分
Adisappointed
Bworried
Csurprised
正确答案 A
5The more information you can get in your field
单选题 (10 分) 10分
Athe more competitive will you be
Byou will be the more competitive
Cthe more competitive you will be
正确答案 C
6
二翻译：ABC三选项中选出英文适合中文翻译
Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences 答案：C
A 焦点组顾客代表工作需求喜提供顾客
B 焦点组顾客代表工作顾客提供需求喜
C 焦点组顾客代表工作提供需求喜
2 Angry customers tend to aim their dissatisfaction and complaints at staff members答案A
A 愤怒顾客会员工做发泄满抱怨目标
B 愤怒顾客计划员工满抱怨做目标
C 愤怒顾客趋员工满抱怨成目标
3 You will do everything within your power to try and resolve the situation 答案：A
A 会权利范围切努力解决问题
B 会意志范围切努力解决问题
C 会力量范围切努力解决问题
4 Having patience with your customers and with yourself will go a long way in winning over hostile customers 答案：B
A 顾客耐心走长路赢生气顾客工作支持
B 顾客耐心赢生气顾客工作支持方面帮助
C 顾客耐心会难赢生气顾客工作支持
5 To communicate precisely what you want to say you have to frequently need to define key words 答案：C
A 简明扼表达意必须断定义关键词
B 定义频繁出现关键词准确传达意
C 准确表达意必须断定义关键词
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
1—Hello is that service center The elevator of our apartment doesn’t work
—
单选题 (10 分) 10分
AOh I don’t know what’s wrong with it
BSorry I’ll have it checked out at once
COk I see
正确答案 B
2—
— Neither do I Look at our community it is such a mess
单选题 (10 分) 10分
AOur service center don’t offer much help for us
BI really don’t think our service center is satisfying
CI’m slightly satisfied with our service center
正确答案 B
3—Why do you look unhappy What’s the matter
—
单选题 (10 分) 10分
AI’m satisfied with the good performance of the radio I’ve just bought
BI’m glad to have bought this radio at such a price
CI’m rather disappointed with the poor quality of the radio I’ve just bought
正确答案 C
4We are under ______ to finish the task within such limited time
单选题 (10 分) 10分
Aline
Bpressure
Cexpectation
正确答案 B
5They promised the car for us
单选题 (10 分) 10分
Arepairing
Brepaired
Cto repaired
正确答案 C
6
二阅读理解：阅读面短文根文章容ABC三选项中选出佳选项
Imagine this situation you have bought a faulty item from a shop and you take 1 back to complain You go directly to the shop assistant and tell them your problem They say they cannot help you 2 makes you angrier to the point perhaps where you start insulting the poor shop assistant RESULT This will do you no 3 like getting any compensation or even a refund If you go directly to the first person you see within the organization you are complaining about you may be wasting your time 4 they may be powerless to take any action or provide you 5 a solution So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person the one who has the authority to make decisions
完形填空题 (50 分) 50 分
(1)答案：B
A them
B it
C him
(2) 答案：A
A which
B it
C that
(3) 答案：C
A comments
B interests
C favours
(4) 答案：A
A as
B if
C when
(5) 答案：B
A to
B with
C for
正确答案 (1) B (2) A (3) C (4) A (5) B
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1—Why do you look unhappy What’s the matter
—
单选题 (10 分) 10分
AI’m satisfied with the good performance of the radio I’ve just bought
BI’m glad to have bought this radio at such a price
CI’m rather disappointed with the poor quality of the radio I’ve just bought
正确答案 C
2—
—That’s great
单选题 (10 分) 10分
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
正确答案 C
3—Customer We have ordered for almost one hour Why is it so hard to get our dishes ready in your restaurant
—Waiter
单选题 (10 分) 10分
AI’m really sorry about that
BI don’t think it’s hard
CYou’ll get it next time
正确答案 A
4We feel with the inconvenience the service center brought us
单选题 (10 分) 10分
Adisappointed
Bworried
Csurprised
正确答案 A
5The more information you can get in your field
单选题 (10 分) 10分
Athe more competitive will you be
Byou will be the more competitive
Cthe more competitive you will be
正确答案 C
6
二翻译：ABC三选项中选出英文适合中文翻译
Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences 答案：C
A 焦点组顾客代表工作需求喜提供顾客
B 焦点组顾客代表工作顾客提供需求喜
C 焦点组顾客代表工作提供需求喜
2 Angry customers tend to aim their dissatisfaction and complaints at staff members答案A
A 愤怒顾客会员工做发泄满抱怨目标
B 愤怒顾客计划员工满抱怨做目标
C 愤怒顾客趋员工满抱怨成目标
3 You will do everything within your power to try and resolve the situation 答案：A
A 会权利范围切努力解决问题
B 会意志范围切努力解决问题
C 会力量范围切努力解决问题
4 Having patience with your customers and with yourself will go a long way in winning over hostile customers 答案：B
A 顾客耐心走长路赢生气顾客工作支持
B 顾客耐心赢生气顾客工作支持方面帮助
C 顾客耐心会难赢生气顾客工作支持
5 To communicate precisely what you want to say you have to frequently need to define key words 答案：C
A 简明扼表达意必须断定义关键词
B 定义频繁出现关键词准确传达意
C 准确表达意必须断定义关键词
选择填空：阅读面话句子ABC三选项中选出填入空白处佳选项
1—Hello is that service center The elevator of our apartment doesn’t work
—
单选题 (10 分) 10分
AOh I don’t know what’s wrong with it
BSorry I’ll have it checked out at once
COk I see
正确答案 B
2—
— Neither do I Look at our community it is such a mess
单选题 (10 分) 10分
AOur service center don’t offer much help for us
BI really don’t think our service center is satisfying
CI’m slightly satisfied with our service center
正确答案 B
3—Why do you look unhappy What’s the matter
—
单选题 (10 分) 10分
AI’m satisfied with the good performance of the radio I’ve just bought
BI’m glad to have bought this radio at such a price
CI’m rather disappointed with the poor quality of the radio I’ve just bought
正确答案 C
4We are under ______ to finish the task within such limited time
单选题 (10 分) 10分
Aline
Bpressure
Cexpectation
正确答案 B
5They promised the car for us
单选题 (10 分) 10分
Arepairing
Brepaired
Cto repaired
正确答案 C
6
二阅读理解：阅读面短文根文章容ABC三选项中选出佳选项
Imagine this situation you have bought a faulty item from a shop and you take 1 back to complain You go directly to the shop assistant and tell them your problem They say they cannot help you 2 makes you angrier to the point perhaps where you start insulting the poor shop assistant RESULT This will do you no 3 like getting any compensation or even a refund If you go directly to the first person you see within the organization you are complaining about you may be wasting your time 4 they may be powerless to take any action or provide you 5 a solution So the important lesson to be learnt is to make sure firstly that you are speaking to the relevant person the one who has the authority to make decisions
完形填空题 (50 分) 50 分
(1)答案：B
A them
B it
C him
(2) 答案：A
A which
B it
C that
(3) 答案：C
A comments
B interests
C favours
(4) 答案：A
A as
B if
C when
(5) 答案：B
A to
B with
C for
正确答案 (1) B (2) A (3) C (4) A (5) B
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档