国开电专科理英语2台机考题库
说明：题目机组合
第题 交际语
A
Anysuggestions for the project _______________
AI need your advice on it
BI advise you to put more hands in this project
CThanks for your suggestions
[答案]B
C
Can Iaskyou a few questions
_________________
AWhat do you do
BIt＇sa good idea
CCertainly
[答案]C
Can you go skating with us this afternoon
SorryI can＇tI_________take care of my little sister at home
Acould
Bmay
Chave to
[答案]C
Can you stay here longer
_________but I have to be back tomorrow
AI’d love to
BNothank you
CI’m afraid not
[答案]A
Cathywould you please come to our art club tomorrow
_________________
AI＇m sorry to hear that
BNever mind
CI＇d love to
[答案]C
Could you please clean your room
_________
AMetoo
BSee you
CNo problem
[答案]C
Could you please clear the kitchenI want to cook dinner now
_________I will do it immediately
AYou are welcome
Blam afraid not
CMy pleasure
[答案]C
Could you please pass me the ruler
______________
AYesI could
BNoI couldn＇t
CSurehere you are
[答案]C
CustomerWe have ordered for almost one hourWhy is it so hard to get our dishes ready in your restaurant
Waiter___________________
AI’m really sorry about that
BI don’t think it’s hard
CYou’ll get it next time
[答案]A
D
Did the medicine make you feel better
NoThe more__________________I feel
Amedicine I takeand the worse
Bmedicine I takethe worse
CI take medicineworse
[答案]B
_______________Do you stillwork in Shanghai
NoI don＇tIt＇s two years since I worked there
AIs it all right
BHow fun it is
CHaven＇t seen you forages
[答案]C
Do you mind if I record your lecture
_______Go ahead
ANever mind
BNo you’d better not
CNot at all
[答案]C
E
___________________
Everything is going smoothly
AIs everything terrible
BWhat do you think of everything
CHow is everything going
[答案]C
G
Good morningSunshine Community Center May I help you
__________
AI＇d like to book one air ticket
BI＇m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
[答案]C
H
Have a niceholidayTed
___________________
AYesyou＇re right
BThat＇s all right
CThankyouand you too
[答案]C
Have you ever been to Tokyo
_______________
ANoI didn＇t go there last year
BNobut I hope to go there next year
CTokyo is a busy city
[答案]B
Hellois thatservice centerThe elevator of our apartment doesn＇t work
_______________
AOhIdon＇t know what＇s wrong with it
BSorryI＇ll have it checked out at once
COKI seeThankyou
[答案]B
Here you areSir
_________________
AYesI’m here
BYeshere we are
CThankyouverymuch
[答案]C
HiHelenI＇ll have an interview tomorrowI＇m afraid I can＇t make it
___________________
ASure you canTake it easy
BI’m sorry to hear that
CThat’s all right
[答案]A
How＇s your mother doing
___________________
AShe is very well
BShe is very kind
CShe is doing shopping now
[答案]A
How are you feeling now
__________________
AMuch better
BIt＇sOK
CThankyou
[答案]A
How did your talk with the community resident go
_________He seemed to accept my explanationbut he didn＇t sign his name here
APerfect
BI’m not sure
CThat’s right
[答案]B
How do you likeliving in Beijing
___________________
AIt’s different from living in America
BI have no idea
CI love itBeijing is such a beautiful city
[答案]C
How do you think of the theme of our event
___________________
AIt’s pretty good
BI feel so sorry about that
CI’d like to have some tea
[答案]A
How long will you be away from Italy
_______________
AYesI＇ll be in Italy
BAbout a month
CYesit＇s along way to Italy
[答案]B
How often do you eat out
Well________but usually once a week
Ait depends
Bgenerally speaking
CI have no idea
[答案]A
I
___________________
Ihave worked for IBM for 3 years
ADo you like your work in IBM
BWhat is your working experience
CWhy do you decide to leave IBM
[答案]B
___________________
In totalit should be about 15000 RMB for the threedaytraining
AHow much have you budgeted for the training
BHow long will the training last
CHow much has the training cost
[答案]A
___________________
It costs us ten thousand dollars
AHow many does the printing of the annual report cost
BWhat does the printing of the annual report make
CHow much does the printing of the annual report cost
[答案]C
___________________
It might be a good idea to read some simplified books first
AHave the books been sold out
BWhat is about this one
CWhat books would you recommend
[答案]C
___________________
It will beheld on the 3rd floor of Shakiraton Hotel
AWhen will you give a speech
BDo your speech still go on
CWhat is the address of your speech
[答案]C
___________________
It will takeat least two weeks
AHow soon will you finish our annual report
BWhen will you finish our annual report
CHow long have you finished our annual report
[答案]A
Iam afraid I can＇tdo well in the game
_________Its just for fun
ASounds good
BWhat a pity
CTake it easy
[答案]C
Iam sorryNow what were we talking about
___________________
ANever mind
BI don’t remember either
CYou were saying that you used to be a teacher
[答案]C
Iam worryingabout the coming examI am afraid I can＇t pass this exam
___________________
ACheer up
BThat＇s right
CDon＇t mention it
[答案]A
Ipassed my driving test yesterday
Did you__________
AForget it
BCongratulations
CDon＇t worry
[答案]B
Iwas worried about my mathbut MrWhite gave me an A
___________________
AThat’s an easy course
BCongratulations
CMrWhite is very good
[答案]B
IwillgotoHongKong Disneyland with my parents tomorrow
_______________
AMy pleasure
BHave a nice trip
CCongratulations
[答案]B
Isit going to be warm next week
_______________
AYesit is
BIdon＇t believe it
CNoit hasn＇t
[答案]A
I＇IIbe away on a spring tripWould you mind looking after my puppy
Not at all_______________
AI＇d like it
BI＇d rather not
CI＇d be happy to
[答案]C
I＇m terriblysorry that I＇ve spilled some coffee on the table
_______________
AIdon＇t care
BIt doesn＇t matter
CDon＇t be sorry
[答案]B
G
Good morningSunshine Community CenterMay I help you _______________
AI＇d like to book one airticket
BI＇m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
[答案]C
L
Let＇s make plan first for our eventsshall we
___________________
AYes we do
BOK let’s do it
CI’d like to
[答案]B
Let＇s playvolleyball
__________Let＇s play soccer
AThat＇s interesting
BGood idea
CThat sounds boring
[答案]C
M
_______________
My name is Helenand I was born in 1980My major was electrical engineering
ATell me your name please
BTell me a little bit about yourself please
CTell me how old you are please
[答案]A
Marycan you finish your homework on time
_________It is so easy
AUse it or lose it
BIt＇sa piece of cake
CIt serves you right
[答案]B
May I borrow your book
_________
AOf course
BNevermind
CDon’t mention it
[答案]A
MayI dosome sports after finishing my home work
______It＇s good for your health
ASorryyou can＇t
BOf course
CYesI’d love to
[答案]B
May I askyou why you left the former company
___________________
ABecause I＇m very cooperative and have good teamwork spirit
BBecause I want to change my working environment and seek new challenges
CBecause I have worked for two years with an American Company
[答案]B
MumI＇m going toschool nowSee you
_________Mary
AHere we go
BWait a moment
CHave a nice day
[答案]C
N
___________________
Neither do ILook at our communityit is such a mess
AOur service center don’t offer much help for us
BI really don’t think our service center is satisfying
CI’m slightly satisfied with our service center
[答案]B
Nice to meet youagainMr SmithHow are you
_______________
AFinethankyouAnd you
BThis wayplease
CAre you OK
[答案]A
O
Our company is doing a customer service questionnaireMay I take you a moment
___________________
AIt doesn’t matter
BBy all means
CI have no idea
[答案]B
S
Should I leave earlier tomorrow morning
___________________
AYes it’s better to leave earlier to avoid the morning traffic
BYes you will
CNoyou shouldn’t
[答案]A
T
___________________
Twice a week
AHow often do you use our company’s product
BWhen did you buy our products
CWhat did you buy in our company
[答案]A
Thank you very muchfor answering our questionsIt really helps our market research a lot
___________________
AI am sorry to hear that
BIt’s my pleasure
CI don’t think so
[答案]B
Thankyouverymuchfor your help
_______________
AIt＇s my pleasure
BIt＇s my duty
CI’m serving the people
[答案]A
___________________
That＇s great
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
[答案]C
This jacketis so good_________
It＇s 200 yuanI can give you special 20 discount on it
AIs it expensive
BHow much is it
CWhat color is it
[答案]B
W
Whatdo you think ofyour mother＇s advice
___________________
AIt doesn’t fit us actually
BNo I don’t believe it
CI don’t believe in her
[答案]A
Whatdoes yourEnglish teacher look like
_______________
AShe likes singing
BShe looks sad
CShe looks much like her mother
[答案]C
Whatkind of event are you going to plan
___________________
AI am a student
BA birthday party for my brother
CI really love it
[答案]B
Whatstarting salary do you expect
_______________
AI＇d like to start on Monday next week
BI expect to get a salary increase
CI＇d like to start at 5000 a month
[答案]C
What time does the train leave
__________________
AOn Tuesday
BIn the morning
CAt half past five
[答案]C
What＇sthe bestway to get to the Empire Hotel
_______________
AIt＇s five blocks away
BWalking through the wood
CIt＇sa twentyminute walk
[答案]B
What＇s the fareto the museum
___________________
AFive hours
BFive o＇clock
CFive dollars
[答案]C
What＇sthe matterwith you
_______________
AIt matters with you
BNot too bad
CI feel a bit sick
[答案]C
What＇sthe weatherlike in this area
_______________
AVery well
BIt＇s rainy
CYesit＇s fine
[答案]B
What＇s your viewon our questionnaire
___________________
AI’d like to go there
BWith my pleasure
CFirst of allWe’d better change our question order
[答案]C
Whose textbook is this
It_________John＇sIt has his name on it
Acan’t be
Bmust be
Cmight be
[答案]B
Why do you look unhappyWhat＇s the matter _______________
AI＇m satisfied with the good performance of the radio I＇ve just bought
BI＇m glad to have bought this radio at such a price
CI＇m rather disappointed with the poor quality of the radio I＇ve just bought
[答案]C
Wouldyou like a cup of tea
_______________
AYesplease
BI like green tea
CYesI prefer coffee
[答案]A
Would you liketo goto the concert with us ___________but I＇ve promised to help Jim with his ChineseThankyou all the same AI hate concerts BI＇ll go with you CI wish I could
[答案]C
Wouldyou liketo join us for the picnic this weekend
_______________
AYesI have an meeting
BNoI like picnic
CThanksI＇d love to
[答案]C
Wouldyou mind answering some questions about your annual report
___________________
AYes with great pleasure
BNo I’m afraid I can’t make it
CNo as long as it doesn’t take long
[答案]C
Wouldyou mindfilling the questionnaire for me
_______________
ANo problemJust give it to me
BSorryI can＇t go there
CI really appreciate that
[答案]A
Wouldyou mindfilling the questionnaire for me
__________________
ANo problem
BSorryI can＇t go there
CI really appreciate that
[答案]A
Y
Youneedn＇t do the work till after the New Year
_______________
AI like the work
BOhgoodThankyou
CHappy New Year to you
[答案]B
You＇ve given usa wonderful Chinese dinnerMrsZhao
_______________
ACome again when you are free
BIt＇s not necessary for you to say so
CI’m glad you enjoyed it
[答案]C
Your plan is perfect and I believe that it will be a great success
___________________
AYes it is
BThank you very much
CI don’t think so
[答案]B
第二题 词汇结构
A
_________a company really wants is a candidate has_________the right skills
AWhatthat
BWhatwhat
CThatthat
[答案]A
_________a company really wants is a candidate hasthatthe right skills
AWhat
BWho
CThat
[答案]A
Anew food market will_________in our community next month
Abuild
Bbuilt
Cbe built
[答案]C
Asecretary must be skilled in office software________wordprocessing
Aregardless of
Bin terms of
Csuch as
[答案]C
According to their feedback sheetsthe participants are all_________with the training
Asatisfied
Bsatisfying
Csatisfactory
[答案]A
American young people would rather_________advice from strangers
Aget
Bgetting
Cgot
[答案]A
Anyone who has worked here for over three years is_________for sick pay
Aveteran
Beligible
Csimilar
[答案]B
Are you familiar______the sayingit＇s not what you knowbut who you knowIn event planningnetworking is key
Awith
Bto
Cin
[答案]A
At the end of the dayyou want all the participants_________this keymessage
Aremember
Bremembering
Cto remember
[答案]B
At the end of the dayyou want all attendees_________your event to remember this key message that you＇ve spent along time reinforcing
Aleave
Bto leave
Cleaving
[答案]C
C
Could you please tell me how long the movie_________
For half an hour
Ahas begun
Bhas been on
Chad begun
[答案]B
Customers_________refuse to filing the questionnaire are not permitted to buy the product
Awhat
Bwhich
CWho
[答案]C
D
Dadyou promised to take me out
Well_________
Aso I did
Bso I do
Cso did I
[答案]A
Do you planto_________this conference next year
Apretend
Bintend
Cattend
[答案]C
Do you thinkTommy is________the truth
Asaying
Bspeaking
Ctelling
[答案]C
Did the medicine make you feel better
No________medicine I take________I feel
AThe mostthe worst
BThe morethe worse
CThe moreworse
[答案]B
Does his absence________to your work
Amake a difference
Btake all the credit
Cbring about
[答案]A
Don＇t forget_________the window before leaving the room
Ato close
Bto have closed
Chaving closed
[答案]A
E
_________exciting the football game wasMany people watched yesterday
AWhat a
BWhat an
CHow
[答案]B
F
________facetoface interviewsquestionnaires are cheaper for collecting data from a large number of respondents
ACompared to
BComparing
CCompare
[答案]A
G
Generally speakingwe＇ve_______some progress this year in developing and improving community services
Akept
Btaken
Cmade
[答案]C
H
_________he studies hardhe will never pass the exam
AUnless
BIf
CUntil
[答案]A
He is_________this company
Ain charge of
Bin the charge of
Cunder the charge of
[答案]A
He is________this company
Ain charge of
Bin the charge of
Cunder the charge of
[答案]A
He keeps on his focus on________money
Amake
Bmade
Cmaking
[答案]C
HiKateyou look tiredWhat＇s the matter
I_________well last night
Adidn’t sleep
Bhaven＇t slept
Cdon＇t sleep
[答案]A
He says what he thinks and does what he wants to do_________other people＇s feelings
Aaccording to
Bregardless of
Cbecause of
[答案]B
He was always_________in sharing his enormous knowledge
Agenerous
Bgeneration
Cgenerate
[答案]A
Her article is _________in her class
Abetter
Bwell
Cthe best
[答案]C
Her article is________in her class
Athe best
Bbetter
Cwell
[答案]A
Hiring a goodemploy may cost much money and time________it can win much more for the company in future
Awhat’s more
Bat last
Chowever
[答案]C
Hiring the right employee_________with a jobanalysis
Astart
Bstarts
Cstarting
[答案]B
Hiring the right employee_________you_________a thousand times over in high employee morale
Apaysoff
Btakeoff
Cpaysback
[答案]C
His action is always_________with his words
Aconstant
Bcontinuous
Cconsistent
[答案]C
His action is always_________with his words
Aconstant
Bconsistent
Ccontinuous
[答案]B
How many players doesa baseball team________
Aconsist of
Bbe responsible for
Cset out
[答案]A
I
Iam worried about the dance show tomorrow
Be confidentIf you don＇t believe in yourself______will
Anobody
Bsomebody
Canybody
[答案]A
Ididn’t do_________last week
Anothing
Bsomething
Canything
[答案]C
Idon’t know_________I just arrived here two minutes ago
Awhat＇s going on
Bhow is going on
Cwho is going on
[答案]A
Iforgot_________my musicbook and borrowed one from Lily
Ato bring
Bbringing
Cbrought
[答案]A
Ihate the people _________don＇t help others when they are in trouble
Awho
Bwhich
Cwhom
[答案]A
Ihave coffee_________breakfast time
Aat
Bin
Con
[答案]A
Ilike cooking for my friends in________free time
Ame
Bmy
Cmine
[答案]B
Ithink the 15th anniversary_________a special celebration
Areserves
Bdeserves
Cserves
[答案]A
Iwould rather_________two weeks earlier
Ayou should come here
Byou came here
Cyou had come here
[答案]C
I＇d like to_________that the staff member who served me didn＇t really seem to know what he was doing
Apoint out
Bpoint at
Cpoint in
[答案]A
If I_________youI_________more attention to the independent auditors＇ report and financial statements in the annual report
Awas shall pay
Bam will pay
Cwere would pay
[答案]C
If I_________youngerI would buy the dress
Awere
Bwas
Cam
[答案]A
If you cut down too many treesit will________our environment
Abe harmful to
Bbe responsible for
Cbe harmful for
[答案]C
If you wantto check________what a word meansyou can check in a dictionary
Awidely
Bexactly
Cgradually
[答案]A
In that examinationstudents were allowed_________their dictionaries
Abrought
Bbringing
Cto bring
[答案]C
I’m afraid you＇ll have to pay us_________the inconvenience according to the contract
Aback
Boff
Cfor
[答案]C
I＇m confident in these as long as we_________the needs of the community residents and improve our service quality
Akeep an eye on
Bkeep an eye at
Ckeep eyes on
[答案]A
I＇m writing to_________a position as a computer engineer in your company
Athank for
Bwait for
Capply for
[答案]C
Iris did a great job in you school this semesterright
CertainlyShe is_________than any other student in my class
Amost hardworking
Bmore hardworking
Cthe most hardworking
[答案]B
It is only by agreeing with their view point and_________that you will resolve the situation and send the customer away happy
Asuggesting a possible solution
Bsuggest a possible solution
Csuggested a possible solution
[答案]A
It was Lucy_________helped me last Sunday
Awhat
Bthat
Cwhich
[答案]B
It＇s a great_________for us to have the chance to work with you
Aoffer
Bhonor
Cowner
[答案]B
It＇s very hot hereWhy not_________your coat
Aput on
Btry on
Ctake off
[答案]C
L
Let＇s_________our plan
Astart
Bstarted
Cstarting
[答案]A
Look _________
AHere are the bus comes
BHere comes the bus
CThe bus here come
[答案]B
Look at the stone bridgeDo you know_________it was built
In the 1860sIt is quite old
Awhen
Bwhy
Chow
[答案]A
M
Mark_________two days going on family visits with experienced staffmembers
Aspends
Btakes
Ccosts
[答案]A
Mary said to meif I had seen your bagI_________it to you
Awill return
Bwould have returned
Ccould return
[答案]B
Melinda will discuss the matter with John_________is the representative of Sunshine Medical Center
Awhose
Bwho
Cwhom
[答案]B
More than 30 people_________the position
Aapplied for
Bapplied to
Capplied in
[答案]A
My father is so hardworkingHe is no longer the man_________he was ff teen years ago
Awho
Bthat
Cwhom
[答案]B
My watch has beenlosing time for the past weekIt probably needs_________
Acleaning
Bto clean
Ccleaned
[答案]A
N
Nothing can make the brave soldier________his country
Aturn against
Bto turn against
Cturning against
[答案]B
O
One dayour dreams will_________reality
Aturnout
Bturn into
Cturn away
[答案]B
One person_________five now goes to a college in this city
Aof
Bin
Cover
[答案]A
Our center is going to_________a physical exam program for the staff this year
Alaunch
Blend
Clead
[答案]A
Our company will_________the customers’ suggestions
Arespond
Bbe responding to
Crespond to
[答案]C
Our workers have been checking the heating system since you called usI_________you it will perform well soon
Aargue
Baffect
Cassure
[答案]C
P
Participants have _________the Productivity Analysis Worksheet
Acompleting
Bbeen completed
Ccompleted
[答案]C
People_________find useful information from the annual report
Acould
Bdared
Chad to
[答案]A
People_________find useful information from the annual report
Ahad to
Bdared
Ccould
[答案]C
Q
Questionnaires are easyto_________
Aanalyzed
Banalyze
Cbe analyzed
[答案]B
Questionnaires are not suitable_________some people
Ain
Bfor
Cwith
[答案]B
R
Relationships and friendships can________gangs
Aresults from
Blead to
Carrive at
[答案]B
Remember_________the newspaper when you have finished it
Aput back
Bto put back
Cputting back
[答案]B
S
________she couldn＇t understand was why fewer and fewer went to him for help
AThat
BWhat
CWhen
[答案]B
Since this road is wet and slippery this morningit_________last night
Amust rain
Bwas raining
Cmust have rained
[答案]C
T
_________the feedback is very helpful for planning future meetings and events
AGet
BGetting
CTo get
[答案]B
_________the fogwe should have reached the annual meeting site on time
ABecause of
BIn spite of
CBut for
[答案]C
The candidate should dress in a manner that is appropriate to the position_________he is applying
Afor which
Bwhich
Cthat
[答案]A
The enemy has strengthened their_________position
Aprotective
Bdefensive
Coffensive
[答案]B
The heating system of our apartment broke down so I made a_________call to the community service center
Adiscussion
Bcomplaint
Cpraise
[答案]B
The investor should be aware of the limitations of the financial statement analysis_________the annual report
Abased on
Bbasing on
Cbase on
[答案]A
The Jiahe Community Service Center is about to_________service for residents
Aprovided
Bprovide
Cproviding
[答案]B
The meeting＇s been canceledLily________all that work
Aneed to do
Bneedn＇t have done
Cneeded not to be
[答案]B
The moment I got homeI found I_________my jacket on the playground
Ahad left
Bleft
Chave left
[答案]A
The more information you can get_________in your field
Athe more competitive will you be
Byou will be the more competitive
Cthe more competitive you will be
[答案]C
The music_________like the singing of a bird
Ahears
Blistens
Csounds
[答案]C
The name is familiar_________me
Awith
Bto
Cin
[答案]B
The new year is just_________
Ain corner
Baround the corner
Coutside the corner
[答案]B
The old sayingpractice makes perfect________to interviewing too
Aapplicants
Bapplies
Capplications
[答案]B
The quality of questionnaire will_________ how much information we know from our customers
Aeffect
Baffect
Ctake
[答案]B
The success of our event is_________ to the sponsor
Arelated
Bbased
Cintended
[答案]A
The teacher told his students that the sun_________light
Agive off
Bsend off
Cgive up
[答案]A
The training is_________positive results on the job they are presently_________
Abrought aboutdoing
Bbringing aboutdoing
Cbringing aboutdone
[答案]B
There are just eight oranges left in the box_________the spoil tones
Anot counting
Bdon＇t count
Cnot to count
[答案]A
There are_________soccerfans in the world
Athree millions
Bmillions of
Cmillion of
[答案]B
There is no doubt_________the school has made the right decision on the homework
Awhy
Bthat
Cwhether
[答案]B
There________an egg and some apples in the fridge
Ais
Bare
Chas
[答案]A
These tips may help you avoid_________bad employees for your company
Ato hire
Bhiring
Chire
[答案]B
They have disagreement_________the plan of celebrating the founding of the community
Aon
Bin
C
[答案]A
They have learned about_________in recent years
Aseveral hundreds English words
Bhundreds of English words
Chundred of English words
[答案]B
They promised_________the car for us
Arepairing
Brepaired
Cto repaired
[答案]C
They________ since last nightThey are about to finish the work
Aare cleaning the system
Bhave been cleaning the system
Chad cleaned the system
[答案]B
This involves_________the highlevel reasoning behind your intentions for the event
Aidentify
Bidentifying
Cidentified
[答案]B
This involves_________the highlevel reasoning behind your intentions for theevent
Aidentify
Bidentified
Cidentifying
[答案]C
U
Under no circumstance_________ to tell liesto the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
[答案]B
Unfortunately the poor girl can’t do anything but_________all her belongings at a low price
Ato sell
Bsell
Csold
[答案]A
W
_________we are from different countrieswe all get along well
Awhen
Bthough
Cbecause
[答案]B
Was it last summer_________you and your friends went to Moscow
Awhen
Bthat
Cwhich
[答案]A
We are going to have our office_________to make room for a new engineer
Ato rearrange
Brearrange
Crearranged
[答案]C
We are under_________to finish the task within such limited time
Aline
Bpressure
Cexpectation
[答案]B
We feel_________with the inconvenience the service center brought us
Adisappointed
Bworried
CSurprised
[答案]A
We have to_________our annual work report to the manager next week
Ahand in
Bhand out
Chands up
[答案]A
We need to carry out a proper_________of the new system
Aspecialist
Btuition
Cevaluation
[答案]C
We shall have an opportunity to exchange_________tomorrow
Asights
Bmeanings
Cviews
[答案]C
We should keep close_________with the police office to protect people and property
Acontact
Bcontract
Cconflict
[答案]A
We should keep in mind_________the feedback is very helpful for planning future meetings and events
Awhat
Bthat
Cwhen
[答案]B
We should takethe degree_________account when we recruit a new secretary
Awith
Binto
Cof
[答案]B
We think thatSmith should be told about his _______condition as soon as possible
Aphysic
Bphysics
Cphysical
[答案]C
We will prepare a notice_________everyone before they have the exam in our center
Afor
Bon
Cwith
[答案]A
We_________300 copiesand 240 were returned in the end
Ahanded out
Bhanded in
Ctook out
[答案]A
We_________it very much that you＇ve come to give us a timely rideOtherwise we would miss the train
Aappreciate
Bexpect
Cpromise
[答案]A
We＇re________for the work they＇ve done in the past year
Agrateful
Bgratefully
Cgratitude
[答案]A
Wowthere are so many fruits in the supermarketI can not decide_________first
Awhat to choose
Bwhen to choose
Chowto choose
[答案]A
What should I do if I had a million dollars
If I ________youI would give it to medical research
Aam
Bwill be
Cwere
[答案]C
When reading the annual reportwe should look out_________the areas where the company did not comply with the regulations
Aat
Bfor
Con
[答案]B
When stating problemswe can make a_________with those from last year
Acomparing
Bcompare
Ccomparison
[答案]C
When will you comeMonday or TuesdayJohn
I＇m afraid________day is possibleI will be very busy in these two days
Aevery
Beither
Cneither
[答案]C
When you meet a new wordyou can________in a dictionary
Alook it on
Blook it over
Clook it up
[答案]C
When_________different cultureswe often pay attention only to the differences without noticing the many similarities
Acompared
Bbeing compared
Ccomparing
[答案]C
Where are you used to_________vegetables
Abuy
Bbought
CBuying
[答案]C
Whose textbook is this
It_________John＇sIt has his name on it
Acan＇t be
Bmust be
Cmight be
[答案]B
Write the telephone number down_________you forget
Aon case
Bin case
Cunder case
[答案]B
Y
_________you prepare cross training plansyou need to consider both the company benefits and the employee benefits
AAlthough
BEven if
CAs
[答案]C
You also should send a resume_________the employer know more information about you
Alet
Bletting
Cto let
[答案]C
You can try these methods to keep your interview anxiety_________control
Aunder
Bon
Cwith
[答案]A
You had better_________a doctor as soon as possible
Aseeing
Bsaw
Csee
[答案]C
You must_________the annual certification of employment online within 15 days
Asubmit
Bomit
Ccommit
[答案]A
You need to_________those questionnaire papers for your company
Ahandout
Bhand in
Chand on
[答案]A
You should be aware of your limits________budget or time
Ain terms of
Bin case of
Cbecause of
[答案]A
You will get used to_________here when you have settled down
Aliving
Blive
Clives
[答案]A
You＇d better have your hair_________before going to your friend＇s wedding
Acutting
Bcut
Cto cut
[答案]B
Your longterm success in event planning will be based_________the experience you had
Ato
Bon
Cof
[答案]B
第三题 阅读理解选择题
A
Angrycustomers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any businessthen you have to learn howto handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tipsyou are on your way to succeeding in your career
21At whom do angry customers tend to aim their dissatisfaction and complaints
AStaff members
BCompany managers
CThose who accompany them
[答案]A
22When a customer shouts rudely at youyou should_______
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans_______
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[答案]B
24When dealing with an angry customerwhich is NOT the right attitude
ABe concerned
BBe patient
CBeam used
[答案]C
25Which of the following statements is true according to the passage
AWhen the customers complainyou needn＇t listen carefully
BYou needn＇t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
[答案]C
C
Chinese buyersused toprize foreign brands thinking that products made by American or European companies are of higher quality(质量) than Chinese ones Increasingly that’s no longer the case
Chinese people born before 1985 generally think that foreign brands are better than Chinese ones billionaire William Li told Business Insider during a recent interview on CCTV 9 But for who were born after 1985 it is a different picture
When Ifirst went to the United Kingdom in 1997 I thought that the difference between China and Europe was quite big Li said But for those born in the 1990s when they visit Europe or the US they do not think there is a big difference
The changein thinking among Chinese buyers is showing up in many markets in China where western companies used to control A study by Credit Suisse published in March found that young Chinese buyers are increasingly showing a home brand bias
More than 90 of young Chinese buyers would prefer to buy home appliance brands according to the study Meanwhile home companies producing food drinks or personal care products increased their share of the market by 3 3 over the last ten years to nearly 70
Chinese buyers especially the younger ones don’t just believe that foreign brands are better Right now Chinese buyers think China is good and Made in China’ is not bad at all Charlie Chen head of China buyer research at Credit Suisse told South China Morning Post in March
The Chinese smartphone market is controlled by home companiesHuawei Oppo Vivo and Xiaomi Apple is the only foreign brand in the top five but it has lost large
ground to the home brands in recent years Its market share is believed to be down to 37 from a 2015 high of 54
211单选题What is this passage mainly about
A The quality of Made in China’
B The change in Chinese buyers’ thinking
C Chinese products in the eye of foreigner
[答案]B
212单选题Which of the following is true according to the text
A More and more foreigners go to buy Chinese products
B Foreign products are more expensive than Chinese ones
C More and more Chinese buyers prefer Chinese products
[答案]C
213单选题Which fact best explains home brand bias
A Apple had a market share of 54 in 2015
B More than 90 of young Chinese buyers prefer home brands
C Chinese people born before 1985 think that foreign brands are better
[答案]B
214单选题Who did most of the research for this report
A Credit Suisse
B CCTV 9
C South China Morning Post
[答案]A
215单选题What’s the best title for this passage
A Chinese products get more popular at home
B Young Chinese are crazy for foreign brands
C Made in China’ is welcomed all over the world
[答案]A
H
Here are some suggestions for you to hold a successful event
Decide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc
Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don＇t overlook things
Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it
Do not clashCheck the calendarDon＇t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week＇s timeplan for a more familiar affairIf
it＇s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work
211单选题Why does the writer say successful and memorable events don’tjust happen
ABecause they cost much money
BBecause detailed planning is needed
CBecause it is too hard to hold events
[答案]B
212单选题According to the passagewhat is the key factor to make yourevent successful
ALeadership
BDetails
CPlenty of planning time
[答案]B
213单选题Which of the following statement is NOT true according to thepassage
ATo know your listeners first helps you plan your event better
BTo check the calendar carefully will avoid time conflicts
CTo know your limits means you should know the audience size
[答案]C
214单选题What does the first sentence mean in paragraph 2
ATo know your target audience will help you make other decisions
BYour target audience maybe able to help you with the event you are planning
CFormatcontentpricesetccan be decided by your target audience
[答案]C
215单选题What＇s the theme of the passage
ASuccessful events details
BSuccessful and memorable events
CPlanning successful events
[答案]C
I
If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed
DEFINING YOUR ACCOMPLISHMENTSWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
LESS IS MOREBE SELECTIVEIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
ADDING VISUALS AND CHARTSVisuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt＇s great if you produce a
fullcolor publication with lots of nice photographyOf courseit will depend on your resources
A STRONG CALL TO ACTIONA strong call to action at the end of your report will impress the readers deeplyMake it clear what you＇d like your readers to do once they＇ve read it
1Do you have to gather all the information since you entered the company before writing the annual report
AYes
BNo
CNot given
[答案]B
2Is it reasonable to include everything of the company in order to make the annual report informative
AYes
BNo
CNot given
[答案]B
3What does the underlined phrase Less is more mean
AUsing fewer words making fewer parts and so on is simpler and more efficient than the opposite
BThe fewer the better
CThe more the better
[答案]A
4Which is NOT TURE for the functions of the visuals and charts
AThey can reduce the need for texts and details
BThey can make the report more attractive
CThey can make the report harder to be understood
[答案]C
5How many steps should you take to make your report impressive
AFive
BThree
CFour
[答案]C
M
Mary began playing the violin when she was only sixHer father came across a really old instrument at his aunt＇s houseand he brought it back home with himMary loved it and immediately tried to play itAfter a few months she began to have lessonsShe got on very well with the violinWhen she was about elevenshe really needed a better violinOne day she took part in a concertand a man went up to her parents and talked to them about herHe said that she had real talent and pointed out that she needed a better violinWhen he found out that they couldn＇t afford onehe offered to buy one for herLaterwhen she was about 16she set up her own groupShe named it after the man who gave her the violinshe called it the Erio Sound
1Mary＇s father_________
Abought the violin from a shop
Bborrowed the violin from a friend
Cgot the violin from his aunt
[答案]C
2Mary began to need a better violin when she was about_________
A10
B11
C12
[答案]B
3The man at the concert told Mary＇s parents that_________
Ashe had real talent
Bher voice was very good
CShe needed a better teacher
[答案]A
4Mary_________when she was 16
Agraduated
Bset up her own group
Chad a new violin
[答案]B
5Eric Sound was the name of_________
AMary’s violin
BMary’s music group
CMary’s friend
[答案]B
P
People often ask me for suggestions about how to learn English As for it everyone is different I＇ll share some of my experience I once took a school year English course in Wuhan University but I mostly learned English on my own
One thing I can tell you is that once you＇ve started learning you should try to think in English as much as you can If you see something when you＇re riding your bike or walking down the street just think about How would I say them in English？At first it might be with simple words or phrases but later you should think about longer phrases and sentences Now I＇m in America and for most of the time I would think in English and speak it directly It＇s amazing how much this helps
For several years after I started learning I was often afraid of talking with others in English because I didn＇t want to make mistakes Finally I And while traveling in America I＇d try to hang out with friends who couldn＇t speak Chinese so that I＇d have no choice but to speak English And I also decided that if I said something stupid and other people laughed at me then so be it After that my English started improving much more quickly
Besides it may be a good idea to ask your American friends to look at the way you＇re writing and give you some suggestions for improvement
211单选题The writer learned English in Wuhan University for about_________
Aa week
Ba month
Ca year
[答案]C
212单选题According to the writer_________is a good way to improve your English
Athinking in English
Blearning English grammar
Cwatching English films
[答案]A
213单选题The underlined phraseget it overin paragraph 3 means_________in English
Astick to it
Bdepend on it
Covercome it
[答案]C
214单选题To the writer＇s surprisehis English improved quickly_________
Ain China
Bin America
Cin the university
[答案]B
215单选题The best title for the passage is_________
AMy English Learning Experience
BThe Importance of English
CMy University Life
[答案]A
PPHC and Gooseneck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HCShe has a degree in psychology but has never done this type of work beforeOn her first dayafter showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luckAfter lunchElaine sets out to contact the familiesworried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇sand has just been hired by GooseneckOn his first dayhe learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff membersand discusses with them what they did and whyHe roleplays some situations with other staff membersand gets some direct instruction from themBy the following weekwhen he＇s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about itAnd he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
211单选题What are PPHC and Gooseneck
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
[答案]C
212单选题Which degree does Elaine have
APsychology degree
BPhysiology degree
CSociology degree
[答案]A
213单选题Which of the following statements is TRUE according to the passage
AElaine has done this type of community work so her organization doesn＇t provide staff training
BMark has a clear idea of his job after the training
CMark knows his training comes to an end
[答案]B
214单选题How is Mark trained to be prepared for his work
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
[答案]C
215单选题What is the main idea of the passage
AThe importance of training
BDifferent training ways
CElaine＇s and Mark＇s work experience
[答案]A
Q
Questionnaires can be a simple way to get to know your audience＇s opinionsThough it is easy to write a questionnaireyou need a lot of skill and experience to write a good oneLuckilygood design skills can be learned in a short time
KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simpleA short and simple questionnaire is more likely to be completed and returnedIt is also important to make your questionnaire as attractive as possibleYou should keep the following design elements in mind
TEXTChoose a font style that is easy to readand make sure the font size is large enough for your respondents to read
PARAGRAPHSLong paragraphs can be daunting for readersso try to keep your blocks of text to a handful of lines
WHITE SPACEEnsure that there is space between questions and sections and don＇t make margins too small
KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
brief and direct with your questionsDo not use any unnecessary words and phrasesBrief questions that use simple language are easy to read and understandso the participants won＇t find it difficult to fill in the questionnaire
MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific onesTry to avoid jumping back and forth between general and specific questions
USE OPENENDED QUESTIONS PROPERLY
Openended questions mean respondents can answer freely using their own wordsThey can provide more detailed informationbut they take more time and effort to answer and can be more difficult to analyzeYou should not use too many openended questions in one questionnaire
In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
1The questionnaire contains following elements except
ATest
BParagraph
CAddress
[答案]C
2In order to keep your questionnaire visually attractiveyou should
AChoose different font styles in a questionnaire
BWrite long paragraphs instead of short ones
CLeave enough space between questions and sections
[答案]C
3You should start your questionnaire with _______ questions and then move to _______ ones
Ageneralspecific
Bspecificgeneral
Cshortlong
[答案]A
4What could be the best title for this passage
ADesigning an Effective Questionnaire
BQuestionnaire is the best way to collect data from many people
CQuestionnaire benefits our life
[答案]B
5Which of the following statements is NOT correct
AQuestionnaire design skills can be learned in a short time
BOpenended questions cannot provide more detailed informationso you’d better not use too many openended questions in one questionnaire
CIt’s worth taking the time to develop a welldesigned and participantfriendly questionnaire
[答案]B
S
Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels ofanxietyI just messed up that answer
and there＇sno hopeOne poor answer normally does not knock a candidate out of considerationAn interview is like a testgetting an85or 90 might be goodenough to get the job
Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxietyIf your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
211单选题_______often influences the stress around interviews according to the passage AInterview process BAnxietyprovoking thoughts CInterviewers＇assumptions [答案]B
212单选题Does one poor answer in an interview influence a candidate toget a job AYes BNo CNot given [答案]B
213单选题Imagining success help a candidate to_______levels of anxiety Alower Braise Cequal [答案]A
214单选题How can we reduce our stress around interviews ABreathe deeply BMeet friends CHave a big meal [答案]A
215单选题When should we goto see a doctor according the author AWhen we lose confidence in an interview BWhen we find effective measures against anxiety round interview CWhen we have too much stress around interview
[答案]C
T
The houses we live inare very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summerhouses keep the hot sun from usWhen itrainsthey keep us from getting wet
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their
children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one roomSome houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the timehouses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passagethe house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
The Vieira familymoved to the United States in 1981At that timethey decided to stop speaking Spanish at home and only communicate in EnglishThis was because they were now living in an Englishspeaking country
Now the Vieira children are adultsand they sometimes travel to Spain to visit their family and friendsBut they cannot communicate with themUnfortunately this is commonWhen people move to new countriesthey often leave their own customs and mother language behindThis is a mistake because there are many benefits to knowing more than one language
One advantage of speaking more than one language is that you can communicate directly with more people around the worldYou do not have to depend on others to talk for youso you＇re more independentPeople who know only one language must use others to help them communicate
Furthermorespeaking a second language also allows people to experience other cultures and customs more effectivelyLocal expressionsvocabularyand even jokes can have a powerful effect on a person＇s understanding of another cultureSoknowing more than one language increases your knowledge of other cultures
Finallyhaving more multilanguage speakers improves relationships between countriesIf people from different countries can communicate wellthe world can become closerCountries will then have more respect for each other and better understand each other＇s problems
The benefits of knowing more than one language are clearIn factthere are no disadvantagesIt is very sad that many people don＇t try to learn another languageIt is even worse when people let themselves forget their mother language and become silenced
211单选题What is the passage mainly about
AThe benefits of learning other languages．
BThe reasons why people come to America
CThe importance of learning English
[答案]A
212单选题The passage begins with the experience of the Vieira family in order to ________
Adiscuss the need for teaching a new language
Bintroduce the passage＇s main characters to the readers
Cshow the problems of speaking only one language
[答案]C
213单选题The underlined phrase multilanguage speakers(Paragraph 5)means people who know ________
Atheir mother language
Ba new language
Cmore than one language
[答案]C
214单选题According to the passage if you can speak more than one language you can ________
Afind a better job
Bcommunicate more independently
Cbetter understand history
[答案]B
215单选题Based on the last paragraph which of the following is the worst
ANot knowing another language．
BForgetting one＇s mother language．
CRefusing to learn another language．
[答案]B
There are more ants than any other kinds of land animals in the worldThey range from 01 to 1 inch long and are usually yellowbrownredor blackAnts live in societies in which they depend on one anotherThe societies are not all exactly the same because there are ants of very many kindsBut in generaleach kind has ants of three main typesqueensmalesand workers
The ants have a good many enemiesThey include birdsbears and ant eaters of various kindsIn some cases other ants are their worst enemiesas man＇s enemy is manIn some parts of the worldred ants march in large armies to attack the homes of black antsSome of them succeed in getting inside of the tunnels of black antswhose entrances have been blockedThey try to carry the black ant babies awayThe black ants do all they can to prevent thatThey send their biggest soldiers into actionVery many of the red ants soldiers are killed but some escape with babies belonging to the black antsThe red ants take the babies home and bring them upThey become the only workers for the red ants
Ants as a group are beneficial to humansTheir tunnels mix and soften the soilin some places replacing the activity of earthwormsSome of ants are harmful to humansFor examplethe fire antwhich has a painful biteis a serious pest to humans and domestic animals in many parts of the world
1Which kind of ants is not regarded as the main types of ants in general
AQueen ants
BSoldier ants
CWorker ants
[答案]B
2According to the passagewhat do we learn about the ants’ enemies
AThey are of many kinds
BThey are birds and ant eaters
CThey are the same as man’s enemies
[答案]A
3The red ants attack the black ants＇ home because
Ablack ants are better soldiers
Bred ants are stronger than black ants
Cthey don’t have workers of their own
[答案]C
4According the passagewhich of the following statements is TRUE
AThe number of ants is the most in the world
BEach ant depends upon itself in the society
CAnts are useful to human on some conditions
[答案]C
5The main purpose of the passage is to
Aexplain some information about ants
Bshow the difference between red ants and black ants
Cconvince people that ants as a group is beneficial insect
[答案]A
第四题 阅读理解判断题
A
Anannual reportof a company provides information about its business performance for certain peopleThese people include the investorspotential investors and other stakeholdersFrom the reportpeople can understand the company＇s business scoperecent situation and future developmentThe main parts of an annual report usually include chairman＇s letterfinancial statements and operation analysis
● CHAIRMAN＇S LETTER
Usuallyan annual report should contain a letter from the chairmanThe letter should provide details about the successes and the challenges of the past yearIt should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past yearIt usually includes new hires and new product introductionsAt the same timeit will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual reportPeople can know the company＇s performance in the past from the statementsIt usually consists of the following three aspectsThe first one is the profit and loss statementThe second one is the balance sheetAnd the third one is the cash flow statement
221判断题An annual report of a company provides some information about its business performance for certain people[答案]T
222判断题People can know everything of the company from the annual report[答案]F
223判断题An annual report usually includes chairman＇s letterfinancial statements and operation analysis[答案]T
224判断题A chairman＇s letter should include the strategic direction moving forward[答案]T
225判断题This passage is mainly about the main parts of an annual report[答案]T
C
Cross training is training an employee to do a different part of the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCrosstraining is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcrosstraining has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Crosstraining can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare crosstraining plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance
221判断题Crosstraining is training an employee to do a different job in a different company[答案]F
222判断题Crosstraining is beneficial not only for managers but also for employees[答案]T
223判断题Crosstraining can apply to almost any position and almost any industry[答案]T
224判断题Not all employees are suitable to be cross trained[答案]T
225判断题You can decide which employees to be cross trained according to their age[答案]F
Cross training is training an employee to do a different part of the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance
26Cross training is training an employee to do a different job in a different company[答案]F
27Cross training is beneficial not only for managers but also for employees[答案]T
28Cross training can apply to almost any position and almost any industry[答案]T
29When you prepare cross training plansthe only consideration is the company benefits[答案]F
30You can decide which employees to be cross trained according to their age[答案]F
E
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data
from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiarto most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat＇s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
221判断题The advantages of questionnaire are more than disadvantages[答案]T
222判断题Questionnaire is the cheapest way for collecting data from respondents[答案]F
223判断题Questionnaires have the advantage of being analyzed easily through thecomputer software[答案]T
224判断题Questionnaire is suitable for everyone[答案]F
225判断题The respondent is usually the same person you sent the questionnaire to[答案]T
F
Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business (1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different (2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you＇retreated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences (4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well (5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customercare You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
221判断题Hotel customers and hotel staff think the same about breakfast[答案]F
222判断题A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
223判断题It＇s not necessary to know about the customers’needs and preferences[答案]F
224判断题Questionnaires are useful in getting feedback from customers[答案]T
225判断题Frontline staff have nothing to do with improving customer service[答案]F
G
Good communication skills are the key to success in life work and relationshipsWithout effective communication a message can turn into error misunderstandingfrustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills (1)Know what to say Understand clearly the purpose and intent of your message (2)Know howto say Begin by making eye contact which shows confidenceThen pay attention to your body language (3)Listen After you＇ve finished talking you should stop listen and look for feedback and clues of comprehension (4)Reach understanding To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills： (1)The better you are able to express yourself the better your ability to communicate
(2)Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openmindedIt will in turn gain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skills it means you open yourself upto better relationshipsmore career opportunities and increased selfconfidenceMoreover your each higher levels of mutual understanding and cooperation while successfully attaining your goals
221判断题A message must be understood interpreted or delivered correctly with communication[答案]F
222判断题When you talk with others you can pay little attention to your body language[答案]F
223判断题The better you are able to understand others the better your ability to communicate
[答案]F
224判断题Before stating your opinions you＇d better let the speaker finish his or her talking first[答案]T
225判断题Don＇t argue or debate with others if you feel angry or displeased[答案]T
H
Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description
Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee
Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
1Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
2A company has to spend a lot of money hiring a right employee[答案]F
3An advertisement with a clear target will make all candidates lose courage[答案]F
4Well designed interview questions can help you know more about the candidates[答案]T
5Work experience is one of the primary things for an employer to verify in background checking[答案]T
I
If you take the following stepsyou can make a satisfactory annualreportAnd your boss and other supporters will be impressed
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selectiveIf you include everythingthe annualreport becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt＇s great if you produce a full color publication with lots of nice photographyOf courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeplyMake it clear what you＇d like your readers to do once they＇ve re
ad itsuch as donatepurchase servicesetc
26Before writing the reportyou should gather all the work you have done over the past year[答案]T
27The contents of the report should be selective[答案]T
28The idioma picture is worth a thousand wordsis appropriate here[答案]T
29The application of visuals and charts can make the report more boring[答案]F
30Ending the report with a strong call to action will offend he readers[答案]F
O
One morningWu Liang discovered that her classroom had changedShe found that the desks were no longer in rowsbut pushed together to make eight bigger desksShe was so excited about it for the first two days that she couldn＇t listen to the teachers carefullyBut soon she and her classmates got used to this new classroom arrangementNow our class is quietersaid WuWhat＇s morewe can come up with our own ideas and learn more through discussionIt＇s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole classIt makes us believe in ourselvesThis was part of a reformat Li＇s schoolThe school made this reform because they wanted to offer students easier ways to study and more chances to discussOur school hopes to improve students＇ abilities to study by themselves and work in groups said Zhang Mingan English teacher
Howeverthe reform has demanded more from teachersNow they have only 15 minutes to give a lesson that would have been taught in 45 minutes beforeIt is difficult to teach in such a short timeThe teachers have to find better ways to teach more effectively
The reform demands morebut I＇m sure it is helpful added Zhang Ming
26It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement[答案]T
27The school made the reform in order to offer students more seats to study[答案]F
28The reform has demanded more from teachers[答案]T
29Wu Liang and her classmates like the new classroom arrangement[答案]F
30The best title of this passage maybe New Look in Class[答案]T
Q
Questionnaires：Advantages&Disadvantages
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiarto most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat＇s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
221判断题The advantages of questionnaire are more than disadvantages[答案]T
222判断题Questionnaire is the cheapest way for collecting data from respondents[答案]F
223判断题Questionnaires have the advantage of being analyzed easily through thecomputer software[答案]T
224判断题Questionnaire is suitable for everyone[答案]F
225判断题The respondent is usually the same person you sent the questionnaire to[答案]T
S
Sixteen years agoI learned this lesson in the back of a NewYork City taxicabHere＇s what happenedI hopped in a taxiand we took off for Grand Central StationWe were driving in the right lane whenall of a suddena black car jumped out of a parking space right in front of usMy taxi driver slammed on his brakesskiddedand missed the other car＇s backend by just inches
The driver of the other carwho almost caused a big accidentstarted yelling badwords at usMy taxi driver just smiled and waved at the guyAnd I mean he was friendlySoI saidWhy did you just do thatThis guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish)trucksThey runaround full of garbagefull of frustrationfull of angerand full of disappointmentAs their garbage piles upthey need a place to dump itAnd if you let themthey＇ll dump it on youWhen someone wants to dump on youdon＇t take it personallyYou just smilewavewish them welland move onYou＇ll be happy with what you did
I started thinkinghow often doI let Garbage Trucks run right over meAnd how often doI take their garbage and spread it to other people at workat homeor on the streetsIt was that day
I saidI＇m not going to do anymore
Successful people do not let Garbage Trucks takeover their dayWhat about youIf you let more garbage trucks pass you byyou＇ll be happierLife＇s too short to wakeup in the morning with regretsSoLove the people who treat you rightForget about the ones who don＇t
26One day the taxi almost hit another car[答案]T
27The author dumped some garbage in front of his car[答案]F
28Many people like to drive garbage trucks[答案]T
29The author used to have alot of money[答案]F
30If peopledump garbageon youtry your best to persuade them not to do that again[答案]F
U
USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1Get experience and volunteer your time in different event servicesThere are so many aspects of events includingworking for a graduation eventa sports competitionvolunteering for nonprofitsand working for an established event plannerYour longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in
* Verbal and written communications
* Organization and time management
* Negotiation and budget management
* Creativitymarketingpublic relations and more
STEP 2 Move into a position with some responsibilityInstead of just volunteeringbecome the fundraising chair for a nonprofitbecome a catering manageror take on a leadplanning role at an event planning company
STEP 3Are you familiar with the sayingit＇s not what you knowbut who you know In event planningnetworking is key Wherever you gocollect contact information for the people you meet
STEP 4Create an event albumShowcase your work with photosbookletsand invitations of the events you＇ve worked onOrganize each piece in a book to easily present your experience and event storiesMost people are visual so paint the picture for them
STEP 5While you＇re gaining valuable event planning experienceyou can also become a certified event plannerJoin some training and try to get planner certification from some institutionsIt＇s also helpful to keep up with industry trends and establish contacts within the industry
1You can plan a success event if you have experience[答案]F
2You will move into a position with some responsibility only through volunteering[答案]F
3Networking is the key to event planning[答案]T
4Create an event album means taking photos in the event[答案]F
5You can become a certified event planner as well when you gain valuable event planning experience[答案]T
X
Xiao yan
I thought you＇d like to know what has happened to your report about improving the website
Last week I had a meeting with the designersI gave them a copy of your report and I told them that we needed to have the website redesigned
I＇ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functionsas you suggestedso that customers will be able to transfer funds to an account in another bank
I＇m going to make a presentation about these changes at the Parisconference and would like to talk to you about thatThere are some things I can do myselfbut I would like your help with some technical aspectsI must get some slides made tooand would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning
David
1David had a meeting with the designers yesterday[答案]F
2David had made the icons larger[答案]F
3The speed of access has been made quicker[答案]F
4David is going to make a presentation in Paris[答案]T
5David would like some help from Xiaoyan[答案]T
第五题 翻译题
A
Abad hire not just wastes your time and moneybut also impacts the team spirit and company morale
A坏雇员会浪费时间金钱影响队伍精神公司风气
B招聘合格员工浪费时间金钱会影响整团队精神公司士气
C浪费时间金钱招聘合格公司团队精神士气会影响
[答案]B
Afew minutes later the doctor came out of his room for the third time
A分钟医生第三次房间走出
B医生迟分钟终房间走出第三名
C分钟医生房间第三次
[答案]A
Afew minutes later the doctor came out of his room for the third time
A分钟医生房间第三次
B分钟医生第三次房间走出
C医生迟分钟终房间走出第三名
[答案]B
Aman and his wifehad a small restaurant near a station
A男妻子车站饭馆里吃饭
B男妻子车站饭馆
C男妻子车站方开家饭馆
[答案]C
Anew food market will be built in our community next month
A月社会已建新食物市场
B社区正建新菜市场
C月社区新建菜市场
[答案]C
Atrue friend is someone who reaches for your hand and touches your heart
A真实朋友伸出手触碰心灵
B真实朋友伸出手理解心灵
C真正朋友援手帮助感动心扉
[答案]C
Angry customers tend toaim their dissatisfaction and complaints at staff members
A愤怒顾客会员工做发泄满抱怨目标
B愤怒顾客计划员工满抱怨做目标
C愤怒顾客趋员工满抱怨成目标
[答案]A
As a general rule it is better to focus on the content of a presentation as a means of attracting your audience’s attention
A般说重心放讲解容成吸引观众注意力方式
B般规集中礼物容吸引观众注意力更
C般言重点放讲解容吸引观众注意
[答案]C
B
Be considerate of other speakers by waiting until they are done before stating your views
A考虑发言者等完成陈述观点
B陈述观点前发言者考虑应等叙述完毕
C陈述观点前发言者考虑应等做完
[答案]B
By the following weekwhen he＇son his ownhe feel she has a pretty good idea of what he needs to doand howto go about it
A直着星期时候感需做什开始做非常清楚
B第二星期时候感需做什开始做意
C第二星期独立工作时候感需做什开始做非常清楚
[答案]C
E
Encourage the frontline staff to build strong relationships with customers as they are the most reliable of the customer feedback sources
A鼓励线员工客户建立牢固关系客户反馈源
B鼓励线员工客户建立牢固关系客户反馈源
C鼓励前线员工客户建立牢固关系客户反馈源
[答案]B
F
Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
A焦点组顾客代表工作需求喜提供顾客
B焦点组顾客代表工作顾客提供需求喜
C焦点组顾客代表工作提供需求喜
[答案]C
H
Having patience with your customers and with yourself will go a long way in winning over hostile customers
A顾客耐心走长路赢生气顾客工作支持
B顾客耐心赢生气顾客工作支持方面帮助
C顾客耐心会难赢生气顾客工作支持
[答案]B
I
Idon＇t know why he is latehe might have had an accident
A知道没迟遇事
B知道迟定遇事
C知道迟遇事
[答案]C
Ithink what should be done is to create more job opportunities for students
A认更需学生创造更工作机会
B认学生更机会
C认已学生更工作机会
[答案]A
Iwant to leave a little room in the budgetjustin case
A想桶里留点方备时需
B想预算里留着空间结果发生意外
C想留点预算空间防万
[答案]C
If I may say sohe was not very familiar with the procedures
A想太懂操作步骤
B果样说话太懂操作步骤
C果样说话太熟悉操作步骤
[答案]C
In a goodrelationshipboth sides are willing to change
A段良关系中双方愿意改变
B改善良关系双方愿意改变
C双方愿意改变段良关系
[答案]A
In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
A总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
B词概括心制作份设计参者友调查问卷带数帮助决定事情
C样设计带数帮助
[答案]A
In contrast to other countriesthe US has no national college entrance exam
A国家言美国没国家考试
B国家相美国没学入学考试
C相较国家美国学没考试
[答案]B
In general we’ve made some progress this year in improving community services
A总说年已改善社区服务方面取进展
B般情况年改善社区服务方面取进展
C总说年提高社区服务质量方面取进展
[答案]A
It’s difficult to change someone elsebut we can always change ourselves
A想改变先改变
B改变改变吧
C改变难总改变
[答案]C
M
Making a list will ensure you don＇t overlook things
A列单子会保证忽略事情
B列单子够度关注事情
C列单子够总关注事情
[答案]A
O
Openended questions mean respondents can answer freely using their own words
A开放式问题意味着受访者语言回答
B受访者意回答开放式问题
C语言回答开放式问题意受访者意愿
[答案]A
On the last day of the old yearthere is a family dinner
A老年日子通常顿家庭餐
B年天会次家庭聚餐
C日子里常家庭聚餐
[答案]B
Q
Qiao xiang Community Service Center is about to provide service for residents
A侨香社区服务中心会居民提供服务
B侨香社区服务中心开始居民提供服务
C侨香社会服务中心算居民提供服务
[答案]B
Questionnaires are not suitable for some people to whom a survey might not work because of reading problem
A问卷调查适合阅读困难法作
B问卷调查适合阅读困难法回答
C问卷调查适合阅读困难
[答案]A
S
So far the heating system in our apartment hasn＇t been working
A目前止楼制热系统坏
B公寓制热系统太远工作
C目前楼制热系统没启动
[答案]C
Stress around interviews is often influenced by our assumptions we make to ourselves about the process
A面试压力会影响面试程推测
B揣测会影响面试压力关注程
C面试程揣测会影响面试压力
[答案]C
T
The more familiar interviewing feels to youthe less anxiety you will feel with the process
A面试越熟悉面试程中焦虑会越少
B面试中熟面试程中焦虑会少
C熟悉面试点面试中麻烦会少点
[答案]A
The old saying practice makes perfectapplies to interviewing too
A古话曲离口适招聘
B古话熟生巧面试准备适
C申请面试资格时常常古话熟生巧
[答案]B
The purpose of the interview is to find out if the candidate is a strong i to your business
A面试目弄清楚应聘者否正公司需
B面试目找出应聘者否非常适合跑业务
C面试目知晓应聘者否强
[答案]A
They are willing to understand their partner＇s position first before trying to get understood
A合作方理解愿意理解合作伙伴立场
B合作方理解前愿意先理解合作伙伴立场
C愿意解方立场必须先想明白
[答案]B
They have disagreement on the plan of celebrating the founding of the community
A公司成立资金意见
B庆祝公司成立方案异议
C庆祝公司成立方案争吵
[答案]B
This involves identifying the highlevel reasoning behind your intentions for the event
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
[答案]C
Thank you so much for your generous hospitality
A真非常感谢您帮助
B非常喜欢里宜环境
C非常感谢您盛情款
[答案]B
To communicate precisely what you want to say you have to frequently need to define key words
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
[答案]C
Training activities can affect the work performance of the employees
A培训活动会影响员工工作
B培训活动会决定员工工作表现
C培训活动会影响员工工作表现
[答案]C
W
We can’t possibly get the work done by October
A十月份前做完项工作
B十月份前做项工作
C十月份做完项工作
[答案]A
We should keep close contact with the community to provide a better support service
A应该保持密切联系社会界提供更支持服务
B应该社会界保持密切联系提供更支持服务
C应该社区保持密切联系提供更优支持服务
[答案]C
We should present data in tables or charts so that the report may not be boring with facts alone
A应该表格图表呈现数便报告仅事实枯燥乏味
B应该表格图表表示数报告会仅事实枯燥乏味
C应该表格图表呈现数便报告厌烦仅事实
[答案]A
What＇s worsethe level of dissatisfaction increased by 10compared to last year
A更糟满水年相增加10
B更糟满意度年相降10
C更糟满意度年相提高10
[答案]C
When you start a jobyou must stick to it
A旦开始件工作持恒
B旦开始件工作紧着
C开始件工作时候认真做
[答案]A
Whether it’s an anniversarya sporting event or a retirement partyand no matter how much time you haveyour event’s success is in the detail
A周年庆典体育赛事者退休会少时间活动成功细节
B周年庆典体育赛事者退休会少时间活动必须十分详细
C周年庆典体育赛事者退休会已付出少时间组织活动详细
[答案]A
Will you be involved in opening the new office
A会加入新办公室？
B会参开设新办公室工作？
C会卷入新办公室工作中？
[答案]B
With these figures in mindyou could find the answers to these problems to improve your plan
A数字找问题答案完善计划
B数字回答问题推进计划
C考虑数字找问题答案推进计划
[答案]A
Y
You can see many interesting things on your way
A见许趣东西回家路
B路见许趣事情 C见许玩东西车 [答案]B
You want all attendees leaving your event to remember this key message that you’ve spent a long time reinforcing
A希参加者离场会记花长时间强调关键信息
B希离开会记传达信息义正式长时间断加强提高
C想参加活动时记花久强调关键信息
[答案]A
You will do everything within your power to try and resolve the situation
A会权利范围切努力解决问题
B会意志范围切努力解决问题
C会力量范围切努力解决问题
[答案]A
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说明：题目机组合
第题 交际语
A
Anysuggestions for the project _______________
AI need your advice on it
BI advise you to put more hands in this project
CThanks for your suggestions
[答案]B
C
Can Iaskyou a few questions
_________________
AWhat do you do
BIt＇sa good idea
CCertainly
[答案]C
Can you go skating with us this afternoon
SorryI can＇tI_________take care of my little sister at home
Acould
Bmay
Chave to
[答案]C
Can you stay here longer
_________but I have to be back tomorrow
AI’d love to
BNothank you
CI’m afraid not
[答案]A
Cathywould you please come to our art club tomorrow
_________________
AI＇m sorry to hear that
BNever mind
CI＇d love to
[答案]C
Could you please clean your room
_________
AMetoo
BSee you
CNo problem
[答案]C
Could you please clear the kitchenI want to cook dinner now
_________I will do it immediately
AYou are welcome
Blam afraid not
CMy pleasure
[答案]C
Could you please pass me the ruler
______________
AYesI could
BNoI couldn＇t
CSurehere you are
[答案]C
CustomerWe have ordered for almost one hourWhy is it so hard to get our dishes ready in your restaurant
Waiter___________________
AI’m really sorry about that
BI don’t think it’s hard
CYou’ll get it next time
[答案]A
D
Did the medicine make you feel better
NoThe more__________________I feel
Amedicine I takeand the worse
Bmedicine I takethe worse
CI take medicineworse
[答案]B
_______________Do you stillwork in Shanghai
NoI don＇tIt＇s two years since I worked there
AIs it all right
BHow fun it is
CHaven＇t seen you forages
[答案]C
Do you mind if I record your lecture
_______Go ahead
ANever mind
BNo you’d better not
CNot at all
[答案]C
E
___________________
Everything is going smoothly
AIs everything terrible
BWhat do you think of everything
CHow is everything going
[答案]C
G
Good morningSunshine Community Center May I help you
__________
AI＇d like to book one air ticket
BI＇m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
[答案]C
H
Have a niceholidayTed
___________________
AYesyou＇re right
BThat＇s all right
CThankyouand you too
[答案]C
Have you ever been to Tokyo
_______________
ANoI didn＇t go there last year
BNobut I hope to go there next year
CTokyo is a busy city
[答案]B
Hellois thatservice centerThe elevator of our apartment doesn＇t work
_______________
AOhIdon＇t know what＇s wrong with it
BSorryI＇ll have it checked out at once
COKI seeThankyou
[答案]B
Here you areSir
_________________
AYesI’m here
BYeshere we are
CThankyouverymuch
[答案]C
HiHelenI＇ll have an interview tomorrowI＇m afraid I can＇t make it
___________________
ASure you canTake it easy
BI’m sorry to hear that
CThat’s all right
[答案]A
How＇s your mother doing
___________________
AShe is very well
BShe is very kind
CShe is doing shopping now
[答案]A
How are you feeling now
__________________
AMuch better
BIt＇sOK
CThankyou
[答案]A
How did your talk with the community resident go
_________He seemed to accept my explanationbut he didn＇t sign his name here
APerfect
BI’m not sure
CThat’s right
[答案]B
How do you likeliving in Beijing
___________________
AIt’s different from living in America
BI have no idea
CI love itBeijing is such a beautiful city
[答案]C
How do you think of the theme of our event
___________________
AIt’s pretty good
BI feel so sorry about that
CI’d like to have some tea
[答案]A
How long will you be away from Italy
_______________
AYesI＇ll be in Italy
BAbout a month
CYesit＇s along way to Italy
[答案]B
How often do you eat out
Well________but usually once a week
Ait depends
Bgenerally speaking
CI have no idea
[答案]A
I
___________________
Ihave worked for IBM for 3 years
ADo you like your work in IBM
BWhat is your working experience
CWhy do you decide to leave IBM
[答案]B
___________________
In totalit should be about 15000 RMB for the threedaytraining
AHow much have you budgeted for the training
BHow long will the training last
CHow much has the training cost
[答案]A
___________________
It costs us ten thousand dollars
AHow many does the printing of the annual report cost
BWhat does the printing of the annual report make
CHow much does the printing of the annual report cost
[答案]C
___________________
It might be a good idea to read some simplified books first
AHave the books been sold out
BWhat is about this one
CWhat books would you recommend
[答案]C
___________________
It will beheld on the 3rd floor of Shakiraton Hotel
AWhen will you give a speech
BDo your speech still go on
CWhat is the address of your speech
[答案]C
___________________
It will takeat least two weeks
AHow soon will you finish our annual report
BWhen will you finish our annual report
CHow long have you finished our annual report
[答案]A
Iam afraid I can＇tdo well in the game
_________Its just for fun
ASounds good
BWhat a pity
CTake it easy
[答案]C
Iam sorryNow what were we talking about
___________________
ANever mind
BI don’t remember either
CYou were saying that you used to be a teacher
[答案]C
Iam worryingabout the coming examI am afraid I can＇t pass this exam
___________________
ACheer up
BThat＇s right
CDon＇t mention it
[答案]A
Ipassed my driving test yesterday
Did you__________
AForget it
BCongratulations
CDon＇t worry
[答案]B
Iwas worried about my mathbut MrWhite gave me an A
___________________
AThat’s an easy course
BCongratulations
CMrWhite is very good
[答案]B
IwillgotoHongKong Disneyland with my parents tomorrow
_______________
AMy pleasure
BHave a nice trip
CCongratulations
[答案]B
Isit going to be warm next week
_______________
AYesit is
BIdon＇t believe it
CNoit hasn＇t
[答案]A
I＇IIbe away on a spring tripWould you mind looking after my puppy
Not at all_______________
AI＇d like it
BI＇d rather not
CI＇d be happy to
[答案]C
I＇m terriblysorry that I＇ve spilled some coffee on the table
_______________
AIdon＇t care
BIt doesn＇t matter
CDon＇t be sorry
[答案]B
G
Good morningSunshine Community CenterMay I help you _______________
AI＇d like to book one airticket
BI＇m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
[答案]C
L
Let＇s make plan first for our eventsshall we
___________________
AYes we do
BOK let’s do it
CI’d like to
[答案]B
Let＇s playvolleyball
__________Let＇s play soccer
AThat＇s interesting
BGood idea
CThat sounds boring
[答案]C
M
_______________
My name is Helenand I was born in 1980My major was electrical engineering
ATell me your name please
BTell me a little bit about yourself please
CTell me how old you are please
[答案]A
Marycan you finish your homework on time
_________It is so easy
AUse it or lose it
BIt＇sa piece of cake
CIt serves you right
[答案]B
May I borrow your book
_________
AOf course
BNevermind
CDon’t mention it
[答案]A
MayI dosome sports after finishing my home work
______It＇s good for your health
ASorryyou can＇t
BOf course
CYesI’d love to
[答案]B
May I askyou why you left the former company
___________________
ABecause I＇m very cooperative and have good teamwork spirit
BBecause I want to change my working environment and seek new challenges
CBecause I have worked for two years with an American Company
[答案]B
MumI＇m going toschool nowSee you
_________Mary
AHere we go
BWait a moment
CHave a nice day
[答案]C
N
___________________
Neither do ILook at our communityit is such a mess
AOur service center don’t offer much help for us
BI really don’t think our service center is satisfying
CI’m slightly satisfied with our service center
[答案]B
Nice to meet youagainMr SmithHow are you
_______________
AFinethankyouAnd you
BThis wayplease
CAre you OK
[答案]A
O
Our company is doing a customer service questionnaireMay I take you a moment
___________________
AIt doesn’t matter
BBy all means
CI have no idea
[答案]B
S
Should I leave earlier tomorrow morning
___________________
AYes it’s better to leave earlier to avoid the morning traffic
BYes you will
CNoyou shouldn’t
[答案]A
T
___________________
Twice a week
AHow often do you use our company’s product
BWhen did you buy our products
CWhat did you buy in our company
[答案]A
Thank you very muchfor answering our questionsIt really helps our market research a lot
___________________
AI am sorry to hear that
BIt’s my pleasure
CI don’t think so
[答案]B
Thankyouverymuchfor your help
_______________
AIt＇s my pleasure
BIt＇s my duty
CI’m serving the people
[答案]A
___________________
That＇s great
AWhat are you going to eat at the Mexican restaurant
BWhen are you going to dinner at the Mexican restaurant
CHow about going to dinner at the Mexican restaurant tonight
[答案]C
This jacketis so good_________
It＇s 200 yuanI can give you special 20 discount on it
AIs it expensive
BHow much is it
CWhat color is it
[答案]B
W
Whatdo you think ofyour mother＇s advice
___________________
AIt doesn’t fit us actually
BNo I don’t believe it
CI don’t believe in her
[答案]A
Whatdoes yourEnglish teacher look like
_______________
AShe likes singing
BShe looks sad
CShe looks much like her mother
[答案]C
Whatkind of event are you going to plan
___________________
AI am a student
BA birthday party for my brother
CI really love it
[答案]B
Whatstarting salary do you expect
_______________
AI＇d like to start on Monday next week
BI expect to get a salary increase
CI＇d like to start at 5000 a month
[答案]C
What time does the train leave
__________________
AOn Tuesday
BIn the morning
CAt half past five
[答案]C
What＇sthe bestway to get to the Empire Hotel
_______________
AIt＇s five blocks away
BWalking through the wood
CIt＇sa twentyminute walk
[答案]B
What＇s the fareto the museum
___________________
AFive hours
BFive o＇clock
CFive dollars
[答案]C
What＇sthe matterwith you
_______________
AIt matters with you
BNot too bad
CI feel a bit sick
[答案]C
What＇sthe weatherlike in this area
_______________
AVery well
BIt＇s rainy
CYesit＇s fine
[答案]B
What＇s your viewon our questionnaire
___________________
AI’d like to go there
BWith my pleasure
CFirst of allWe’d better change our question order
[答案]C
Whose textbook is this
It_________John＇sIt has his name on it
Acan’t be
Bmust be
Cmight be
[答案]B
Why do you look unhappyWhat＇s the matter _______________
AI＇m satisfied with the good performance of the radio I＇ve just bought
BI＇m glad to have bought this radio at such a price
CI＇m rather disappointed with the poor quality of the radio I＇ve just bought
[答案]C
Wouldyou like a cup of tea
_______________
AYesplease
BI like green tea
CYesI prefer coffee
[答案]A
Would you liketo goto the concert with us ___________but I＇ve promised to help Jim with his ChineseThankyou all the same AI hate concerts BI＇ll go with you CI wish I could
[答案]C
Wouldyou liketo join us for the picnic this weekend
_______________
AYesI have an meeting
BNoI like picnic
CThanksI＇d love to
[答案]C
Wouldyou mind answering some questions about your annual report
___________________
AYes with great pleasure
BNo I’m afraid I can’t make it
CNo as long as it doesn’t take long
[答案]C
Wouldyou mindfilling the questionnaire for me
_______________
ANo problemJust give it to me
BSorryI can＇t go there
CI really appreciate that
[答案]A
Wouldyou mindfilling the questionnaire for me
__________________
ANo problem
BSorryI can＇t go there
CI really appreciate that
[答案]A
Y
Youneedn＇t do the work till after the New Year
_______________
AI like the work
BOhgoodThankyou
CHappy New Year to you
[答案]B
You＇ve given usa wonderful Chinese dinnerMrsZhao
_______________
ACome again when you are free
BIt＇s not necessary for you to say so
CI’m glad you enjoyed it
[答案]C
Your plan is perfect and I believe that it will be a great success
___________________
AYes it is
BThank you very much
CI don’t think so
[答案]B
第二题 词汇结构
A
_________a company really wants is a candidate has_________the right skills
AWhatthat
BWhatwhat
CThatthat
[答案]A
_________a company really wants is a candidate hasthatthe right skills
AWhat
BWho
CThat
[答案]A
Anew food market will_________in our community next month
Abuild
Bbuilt
Cbe built
[答案]C
Asecretary must be skilled in office software________wordprocessing
Aregardless of
Bin terms of
Csuch as
[答案]C
According to their feedback sheetsthe participants are all_________with the training
Asatisfied
Bsatisfying
Csatisfactory
[答案]A
American young people would rather_________advice from strangers
Aget
Bgetting
Cgot
[答案]A
Anyone who has worked here for over three years is_________for sick pay
Aveteran
Beligible
Csimilar
[答案]B
Are you familiar______the sayingit＇s not what you knowbut who you knowIn event planningnetworking is key
Awith
Bto
Cin
[答案]A
At the end of the dayyou want all the participants_________this keymessage
Aremember
Bremembering
Cto remember
[答案]B
At the end of the dayyou want all attendees_________your event to remember this key message that you＇ve spent along time reinforcing
Aleave
Bto leave
Cleaving
[答案]C
C
Could you please tell me how long the movie_________
For half an hour
Ahas begun
Bhas been on
Chad begun
[答案]B
Customers_________refuse to filing the questionnaire are not permitted to buy the product
Awhat
Bwhich
CWho
[答案]C
D
Dadyou promised to take me out
Well_________
Aso I did
Bso I do
Cso did I
[答案]A
Do you planto_________this conference next year
Apretend
Bintend
Cattend
[答案]C
Do you thinkTommy is________the truth
Asaying
Bspeaking
Ctelling
[答案]C
Did the medicine make you feel better
No________medicine I take________I feel
AThe mostthe worst
BThe morethe worse
CThe moreworse
[答案]B
Does his absence________to your work
Amake a difference
Btake all the credit
Cbring about
[答案]A
Don＇t forget_________the window before leaving the room
Ato close
Bto have closed
Chaving closed
[答案]A
E
_________exciting the football game wasMany people watched yesterday
AWhat a
BWhat an
CHow
[答案]B
F
________facetoface interviewsquestionnaires are cheaper for collecting data from a large number of respondents
ACompared to
BComparing
CCompare
[答案]A
G
Generally speakingwe＇ve_______some progress this year in developing and improving community services
Akept
Btaken
Cmade
[答案]C
H
_________he studies hardhe will never pass the exam
AUnless
BIf
CUntil
[答案]A
He is_________this company
Ain charge of
Bin the charge of
Cunder the charge of
[答案]A
He is________this company
Ain charge of
Bin the charge of
Cunder the charge of
[答案]A
He keeps on his focus on________money
Amake
Bmade
Cmaking
[答案]C
HiKateyou look tiredWhat＇s the matter
I_________well last night
Adidn’t sleep
Bhaven＇t slept
Cdon＇t sleep
[答案]A
He says what he thinks and does what he wants to do_________other people＇s feelings
Aaccording to
Bregardless of
Cbecause of
[答案]B
He was always_________in sharing his enormous knowledge
Agenerous
Bgeneration
Cgenerate
[答案]A
Her article is _________in her class
Abetter
Bwell
Cthe best
[答案]C
Her article is________in her class
Athe best
Bbetter
Cwell
[答案]A
Hiring a goodemploy may cost much money and time________it can win much more for the company in future
Awhat’s more
Bat last
Chowever
[答案]C
Hiring the right employee_________with a jobanalysis
Astart
Bstarts
Cstarting
[答案]B
Hiring the right employee_________you_________a thousand times over in high employee morale
Apaysoff
Btakeoff
Cpaysback
[答案]C
His action is always_________with his words
Aconstant
Bcontinuous
Cconsistent
[答案]C
His action is always_________with his words
Aconstant
Bconsistent
Ccontinuous
[答案]B
How many players doesa baseball team________
Aconsist of
Bbe responsible for
Cset out
[答案]A
I
Iam worried about the dance show tomorrow
Be confidentIf you don＇t believe in yourself______will
Anobody
Bsomebody
Canybody
[答案]A
Ididn’t do_________last week
Anothing
Bsomething
Canything
[答案]C
Idon’t know_________I just arrived here two minutes ago
Awhat＇s going on
Bhow is going on
Cwho is going on
[答案]A
Iforgot_________my musicbook and borrowed one from Lily
Ato bring
Bbringing
Cbrought
[答案]A
Ihate the people _________don＇t help others when they are in trouble
Awho
Bwhich
Cwhom
[答案]A
Ihave coffee_________breakfast time
Aat
Bin
Con
[答案]A
Ilike cooking for my friends in________free time
Ame
Bmy
Cmine
[答案]B
Ithink the 15th anniversary_________a special celebration
Areserves
Bdeserves
Cserves
[答案]A
Iwould rather_________two weeks earlier
Ayou should come here
Byou came here
Cyou had come here
[答案]C
I＇d like to_________that the staff member who served me didn＇t really seem to know what he was doing
Apoint out
Bpoint at
Cpoint in
[答案]A
If I_________youI_________more attention to the independent auditors＇ report and financial statements in the annual report
Awas shall pay
Bam will pay
Cwere would pay
[答案]C
If I_________youngerI would buy the dress
Awere
Bwas
Cam
[答案]A
If you cut down too many treesit will________our environment
Abe harmful to
Bbe responsible for
Cbe harmful for
[答案]C
If you wantto check________what a word meansyou can check in a dictionary
Awidely
Bexactly
Cgradually
[答案]A
In that examinationstudents were allowed_________their dictionaries
Abrought
Bbringing
Cto bring
[答案]C
I’m afraid you＇ll have to pay us_________the inconvenience according to the contract
Aback
Boff
Cfor
[答案]C
I＇m confident in these as long as we_________the needs of the community residents and improve our service quality
Akeep an eye on
Bkeep an eye at
Ckeep eyes on
[答案]A
I＇m writing to_________a position as a computer engineer in your company
Athank for
Bwait for
Capply for
[答案]C
Iris did a great job in you school this semesterright
CertainlyShe is_________than any other student in my class
Amost hardworking
Bmore hardworking
Cthe most hardworking
[答案]B
It is only by agreeing with their view point and_________that you will resolve the situation and send the customer away happy
Asuggesting a possible solution
Bsuggest a possible solution
Csuggested a possible solution
[答案]A
It was Lucy_________helped me last Sunday
Awhat
Bthat
Cwhich
[答案]B
It＇s a great_________for us to have the chance to work with you
Aoffer
Bhonor
Cowner
[答案]B
It＇s very hot hereWhy not_________your coat
Aput on
Btry on
Ctake off
[答案]C
L
Let＇s_________our plan
Astart
Bstarted
Cstarting
[答案]A
Look _________
AHere are the bus comes
BHere comes the bus
CThe bus here come
[答案]B
Look at the stone bridgeDo you know_________it was built
In the 1860sIt is quite old
Awhen
Bwhy
Chow
[答案]A
M
Mark_________two days going on family visits with experienced staffmembers
Aspends
Btakes
Ccosts
[答案]A
Mary said to meif I had seen your bagI_________it to you
Awill return
Bwould have returned
Ccould return
[答案]B
Melinda will discuss the matter with John_________is the representative of Sunshine Medical Center
Awhose
Bwho
Cwhom
[答案]B
More than 30 people_________the position
Aapplied for
Bapplied to
Capplied in
[答案]A
My father is so hardworkingHe is no longer the man_________he was ff teen years ago
Awho
Bthat
Cwhom
[答案]B
My watch has beenlosing time for the past weekIt probably needs_________
Acleaning
Bto clean
Ccleaned
[答案]A
N
Nothing can make the brave soldier________his country
Aturn against
Bto turn against
Cturning against
[答案]B
O
One dayour dreams will_________reality
Aturnout
Bturn into
Cturn away
[答案]B
One person_________five now goes to a college in this city
Aof
Bin
Cover
[答案]A
Our center is going to_________a physical exam program for the staff this year
Alaunch
Blend
Clead
[答案]A
Our company will_________the customers’ suggestions
Arespond
Bbe responding to
Crespond to
[答案]C
Our workers have been checking the heating system since you called usI_________you it will perform well soon
Aargue
Baffect
Cassure
[答案]C
P
Participants have _________the Productivity Analysis Worksheet
Acompleting
Bbeen completed
Ccompleted
[答案]C
People_________find useful information from the annual report
Acould
Bdared
Chad to
[答案]A
People_________find useful information from the annual report
Ahad to
Bdared
Ccould
[答案]C
Q
Questionnaires are easyto_________
Aanalyzed
Banalyze
Cbe analyzed
[答案]B
Questionnaires are not suitable_________some people
Ain
Bfor
Cwith
[答案]B
R
Relationships and friendships can________gangs
Aresults from
Blead to
Carrive at
[答案]B
Remember_________the newspaper when you have finished it
Aput back
Bto put back
Cputting back
[答案]B
S
________she couldn＇t understand was why fewer and fewer went to him for help
AThat
BWhat
CWhen
[答案]B
Since this road is wet and slippery this morningit_________last night
Amust rain
Bwas raining
Cmust have rained
[答案]C
T
_________the feedback is very helpful for planning future meetings and events
AGet
BGetting
CTo get
[答案]B
_________the fogwe should have reached the annual meeting site on time
ABecause of
BIn spite of
CBut for
[答案]C
The candidate should dress in a manner that is appropriate to the position_________he is applying
Afor which
Bwhich
Cthat
[答案]A
The enemy has strengthened their_________position
Aprotective
Bdefensive
Coffensive
[答案]B
The heating system of our apartment broke down so I made a_________call to the community service center
Adiscussion
Bcomplaint
Cpraise
[答案]B
The investor should be aware of the limitations of the financial statement analysis_________the annual report
Abased on
Bbasing on
Cbase on
[答案]A
The Jiahe Community Service Center is about to_________service for residents
Aprovided
Bprovide
Cproviding
[答案]B
The meeting＇s been canceledLily________all that work
Aneed to do
Bneedn＇t have done
Cneeded not to be
[答案]B
The moment I got homeI found I_________my jacket on the playground
Ahad left
Bleft
Chave left
[答案]A
The more information you can get_________in your field
Athe more competitive will you be
Byou will be the more competitive
Cthe more competitive you will be
[答案]C
The music_________like the singing of a bird
Ahears
Blistens
Csounds
[答案]C
The name is familiar_________me
Awith
Bto
Cin
[答案]B
The new year is just_________
Ain corner
Baround the corner
Coutside the corner
[答案]B
The old sayingpractice makes perfect________to interviewing too
Aapplicants
Bapplies
Capplications
[答案]B
The quality of questionnaire will_________ how much information we know from our customers
Aeffect
Baffect
Ctake
[答案]B
The success of our event is_________ to the sponsor
Arelated
Bbased
Cintended
[答案]A
The teacher told his students that the sun_________light
Agive off
Bsend off
Cgive up
[答案]A
The training is_________positive results on the job they are presently_________
Abrought aboutdoing
Bbringing aboutdoing
Cbringing aboutdone
[答案]B
There are just eight oranges left in the box_________the spoil tones
Anot counting
Bdon＇t count
Cnot to count
[答案]A
There are_________soccerfans in the world
Athree millions
Bmillions of
Cmillion of
[答案]B
There is no doubt_________the school has made the right decision on the homework
Awhy
Bthat
Cwhether
[答案]B
There________an egg and some apples in the fridge
Ais
Bare
Chas
[答案]A
These tips may help you avoid_________bad employees for your company
Ato hire
Bhiring
Chire
[答案]B
They have disagreement_________the plan of celebrating the founding of the community
Aon
Bin
C
[答案]A
They have learned about_________in recent years
Aseveral hundreds English words
Bhundreds of English words
Chundred of English words
[答案]B
They promised_________the car for us
Arepairing
Brepaired
Cto repaired
[答案]C
They________ since last nightThey are about to finish the work
Aare cleaning the system
Bhave been cleaning the system
Chad cleaned the system
[答案]B
This involves_________the highlevel reasoning behind your intentions for the event
Aidentify
Bidentifying
Cidentified
[答案]B
This involves_________the highlevel reasoning behind your intentions for theevent
Aidentify
Bidentified
Cidentifying
[答案]C
U
Under no circumstance_________ to tell liesto the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
[答案]B
Unfortunately the poor girl can’t do anything but_________all her belongings at a low price
Ato sell
Bsell
Csold
[答案]A
W
_________we are from different countrieswe all get along well
Awhen
Bthough
Cbecause
[答案]B
Was it last summer_________you and your friends went to Moscow
Awhen
Bthat
Cwhich
[答案]A
We are going to have our office_________to make room for a new engineer
Ato rearrange
Brearrange
Crearranged
[答案]C
We are under_________to finish the task within such limited time
Aline
Bpressure
Cexpectation
[答案]B
We feel_________with the inconvenience the service center brought us
Adisappointed
Bworried
CSurprised
[答案]A
We have to_________our annual work report to the manager next week
Ahand in
Bhand out
Chands up
[答案]A
We need to carry out a proper_________of the new system
Aspecialist
Btuition
Cevaluation
[答案]C
We shall have an opportunity to exchange_________tomorrow
Asights
Bmeanings
Cviews
[答案]C
We should keep close_________with the police office to protect people and property
Acontact
Bcontract
Cconflict
[答案]A
We should keep in mind_________the feedback is very helpful for planning future meetings and events
Awhat
Bthat
Cwhen
[答案]B
We should takethe degree_________account when we recruit a new secretary
Awith
Binto
Cof
[答案]B
We think thatSmith should be told about his _______condition as soon as possible
Aphysic
Bphysics
Cphysical
[答案]C
We will prepare a notice_________everyone before they have the exam in our center
Afor
Bon
Cwith
[答案]A
We_________300 copiesand 240 were returned in the end
Ahanded out
Bhanded in
Ctook out
[答案]A
We_________it very much that you＇ve come to give us a timely rideOtherwise we would miss the train
Aappreciate
Bexpect
Cpromise
[答案]A
We＇re________for the work they＇ve done in the past year
Agrateful
Bgratefully
Cgratitude
[答案]A
Wowthere are so many fruits in the supermarketI can not decide_________first
Awhat to choose
Bwhen to choose
Chowto choose
[答案]A
What should I do if I had a million dollars
If I ________youI would give it to medical research
Aam
Bwill be
Cwere
[答案]C
When reading the annual reportwe should look out_________the areas where the company did not comply with the regulations
Aat
Bfor
Con
[答案]B
When stating problemswe can make a_________with those from last year
Acomparing
Bcompare
Ccomparison
[答案]C
When will you comeMonday or TuesdayJohn
I＇m afraid________day is possibleI will be very busy in these two days
Aevery
Beither
Cneither
[答案]C
When you meet a new wordyou can________in a dictionary
Alook it on
Blook it over
Clook it up
[答案]C
When_________different cultureswe often pay attention only to the differences without noticing the many similarities
Acompared
Bbeing compared
Ccomparing
[答案]C
Where are you used to_________vegetables
Abuy
Bbought
CBuying
[答案]C
Whose textbook is this
It_________John＇sIt has his name on it
Acan＇t be
Bmust be
Cmight be
[答案]B
Write the telephone number down_________you forget
Aon case
Bin case
Cunder case
[答案]B
Y
_________you prepare cross training plansyou need to consider both the company benefits and the employee benefits
AAlthough
BEven if
CAs
[答案]C
You also should send a resume_________the employer know more information about you
Alet
Bletting
Cto let
[答案]C
You can try these methods to keep your interview anxiety_________control
Aunder
Bon
Cwith
[答案]A
You had better_________a doctor as soon as possible
Aseeing
Bsaw
Csee
[答案]C
You must_________the annual certification of employment online within 15 days
Asubmit
Bomit
Ccommit
[答案]A
You need to_________those questionnaire papers for your company
Ahandout
Bhand in
Chand on
[答案]A
You should be aware of your limits________budget or time
Ain terms of
Bin case of
Cbecause of
[答案]A
You will get used to_________here when you have settled down
Aliving
Blive
Clives
[答案]A
You＇d better have your hair_________before going to your friend＇s wedding
Acutting
Bcut
Cto cut
[答案]B
Your longterm success in event planning will be based_________the experience you had
Ato
Bon
Cof
[答案]B
第三题 阅读理解选择题
A
Angrycustomers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any businessthen you have to learn howto handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tipsyou are on your way to succeeding in your career
21At whom do angry customers tend to aim their dissatisfaction and complaints
AStaff members
BCompany managers
CThose who accompany them
[答案]A
22When a customer shouts rudely at youyou should_______
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans_______
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[答案]B
24When dealing with an angry customerwhich is NOT the right attitude
ABe concerned
BBe patient
CBeam used
[答案]C
25Which of the following statements is true according to the passage
AWhen the customers complainyou needn＇t listen carefully
BYou needn＇t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
[答案]C
C
Chinese buyersused toprize foreign brands thinking that products made by American or European companies are of higher quality(质量) than Chinese ones Increasingly that’s no longer the case
Chinese people born before 1985 generally think that foreign brands are better than Chinese ones billionaire William Li told Business Insider during a recent interview on CCTV 9 But for who were born after 1985 it is a different picture
When Ifirst went to the United Kingdom in 1997 I thought that the difference between China and Europe was quite big Li said But for those born in the 1990s when they visit Europe or the US they do not think there is a big difference
The changein thinking among Chinese buyers is showing up in many markets in China where western companies used to control A study by Credit Suisse published in March found that young Chinese buyers are increasingly showing a home brand bias
More than 90 of young Chinese buyers would prefer to buy home appliance brands according to the study Meanwhile home companies producing food drinks or personal care products increased their share of the market by 3 3 over the last ten years to nearly 70
Chinese buyers especially the younger ones don’t just believe that foreign brands are better Right now Chinese buyers think China is good and Made in China’ is not bad at all Charlie Chen head of China buyer research at Credit Suisse told South China Morning Post in March
The Chinese smartphone market is controlled by home companiesHuawei Oppo Vivo and Xiaomi Apple is the only foreign brand in the top five but it has lost large
ground to the home brands in recent years Its market share is believed to be down to 37 from a 2015 high of 54
211单选题What is this passage mainly about
A The quality of Made in China’
B The change in Chinese buyers’ thinking
C Chinese products in the eye of foreigner
[答案]B
212单选题Which of the following is true according to the text
A More and more foreigners go to buy Chinese products
B Foreign products are more expensive than Chinese ones
C More and more Chinese buyers prefer Chinese products
[答案]C
213单选题Which fact best explains home brand bias
A Apple had a market share of 54 in 2015
B More than 90 of young Chinese buyers prefer home brands
C Chinese people born before 1985 think that foreign brands are better
[答案]B
214单选题Who did most of the research for this report
A Credit Suisse
B CCTV 9
C South China Morning Post
[答案]A
215单选题What’s the best title for this passage
A Chinese products get more popular at home
B Young Chinese are crazy for foreign brands
C Made in China’ is welcomed all over the world
[答案]A
H
Here are some suggestions for you to hold a successful event
Decide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc
Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don＇t overlook things
Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it
Do not clashCheck the calendarDon＇t clash with holidays or popular vacation times
Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week＇s timeplan for a more familiar affairIf
it＇s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work
211单选题Why does the writer say successful and memorable events don’tjust happen
ABecause they cost much money
BBecause detailed planning is needed
CBecause it is too hard to hold events
[答案]B
212单选题According to the passagewhat is the key factor to make yourevent successful
ALeadership
BDetails
CPlenty of planning time
[答案]B
213单选题Which of the following statement is NOT true according to thepassage
ATo know your listeners first helps you plan your event better
BTo check the calendar carefully will avoid time conflicts
CTo know your limits means you should know the audience size
[答案]C
214单选题What does the first sentence mean in paragraph 2
ATo know your target audience will help you make other decisions
BYour target audience maybe able to help you with the event you are planning
CFormatcontentpricesetccan be decided by your target audience
[答案]C
215单选题What＇s the theme of the passage
ASuccessful events details
BSuccessful and memorable events
CPlanning successful events
[答案]C
I
If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed
DEFINING YOUR ACCOMPLISHMENTSWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
LESS IS MOREBE SELECTIVEIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
ADDING VISUALS AND CHARTSVisuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt＇s great if you produce a
fullcolor publication with lots of nice photographyOf courseit will depend on your resources
A STRONG CALL TO ACTIONA strong call to action at the end of your report will impress the readers deeplyMake it clear what you＇d like your readers to do once they＇ve read it
1Do you have to gather all the information since you entered the company before writing the annual report
AYes
BNo
CNot given
[答案]B
2Is it reasonable to include everything of the company in order to make the annual report informative
AYes
BNo
CNot given
[答案]B
3What does the underlined phrase Less is more mean
AUsing fewer words making fewer parts and so on is simpler and more efficient than the opposite
BThe fewer the better
CThe more the better
[答案]A
4Which is NOT TURE for the functions of the visuals and charts
AThey can reduce the need for texts and details
BThey can make the report more attractive
CThey can make the report harder to be understood
[答案]C
5How many steps should you take to make your report impressive
AFive
BThree
CFour
[答案]C
M
Mary began playing the violin when she was only sixHer father came across a really old instrument at his aunt＇s houseand he brought it back home with himMary loved it and immediately tried to play itAfter a few months she began to have lessonsShe got on very well with the violinWhen she was about elevenshe really needed a better violinOne day she took part in a concertand a man went up to her parents and talked to them about herHe said that she had real talent and pointed out that she needed a better violinWhen he found out that they couldn＇t afford onehe offered to buy one for herLaterwhen she was about 16she set up her own groupShe named it after the man who gave her the violinshe called it the Erio Sound
1Mary＇s father_________
Abought the violin from a shop
Bborrowed the violin from a friend
Cgot the violin from his aunt
[答案]C
2Mary began to need a better violin when she was about_________
A10
B11
C12
[答案]B
3The man at the concert told Mary＇s parents that_________
Ashe had real talent
Bher voice was very good
CShe needed a better teacher
[答案]A
4Mary_________when she was 16
Agraduated
Bset up her own group
Chad a new violin
[答案]B
5Eric Sound was the name of_________
AMary’s violin
BMary’s music group
CMary’s friend
[答案]B
P
People often ask me for suggestions about how to learn English As for it everyone is different I＇ll share some of my experience I once took a school year English course in Wuhan University but I mostly learned English on my own
One thing I can tell you is that once you＇ve started learning you should try to think in English as much as you can If you see something when you＇re riding your bike or walking down the street just think about How would I say them in English？At first it might be with simple words or phrases but later you should think about longer phrases and sentences Now I＇m in America and for most of the time I would think in English and speak it directly It＇s amazing how much this helps
For several years after I started learning I was often afraid of talking with others in English because I didn＇t want to make mistakes Finally I And while traveling in America I＇d try to hang out with friends who couldn＇t speak Chinese so that I＇d have no choice but to speak English And I also decided that if I said something stupid and other people laughed at me then so be it After that my English started improving much more quickly
Besides it may be a good idea to ask your American friends to look at the way you＇re writing and give you some suggestions for improvement
211单选题The writer learned English in Wuhan University for about_________
Aa week
Ba month
Ca year
[答案]C
212单选题According to the writer_________is a good way to improve your English
Athinking in English
Blearning English grammar
Cwatching English films
[答案]A
213单选题The underlined phraseget it overin paragraph 3 means_________in English
Astick to it
Bdepend on it
Covercome it
[答案]C
214单选题To the writer＇s surprisehis English improved quickly_________
Ain China
Bin America
Cin the university
[答案]B
215单选题The best title for the passage is_________
AMy English Learning Experience
BThe Importance of English
CMy University Life
[答案]A
PPHC and Gooseneck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents
Elaine has accepted a job with PP HCShe has a degree in psychology but has never done this type of work beforeOn her first dayafter showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible forand wishes her luckAfter lunchElaine sets out to contact the familiesworried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇sand has just been hired by GooseneckOn his first dayhe learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff membersand discusses with them what they did and whyHe roleplays some situations with other staff membersand gets some direct instruction from themBy the following weekwhen he＇s on his ownhe feel she has a pretty good idea of what he needs to doand how to go about itAnd he knows that his training will continue
Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
211单选题What are PPHC and Gooseneck
AThey are two companies that do similar business
BThey are two organizations that do different community work
CThey are two organizations that do similar community work
[答案]C
212单选题Which degree does Elaine have
APsychology degree
BPhysiology degree
CSociology degree
[答案]A
213单选题Which of the following statements is TRUE according to the passage
AElaine has done this type of community work so her organization doesn＇t provide staff training
BMark has a clear idea of his job after the training
CMark knows his training comes to an end
[答案]B
214单选题How is Mark trained to be prepared for his work
AMark spends two days on family visits with experienced staff members and discuss with them
BMark roleplays some situations with other staff members and gets some direct instruction from them
CBoth A and B
[答案]C
215单选题What is the main idea of the passage
AThe importance of training
BDifferent training ways
CElaine＇s and Mark＇s work experience
[答案]A
Q
Questionnaires can be a simple way to get to know your audience＇s opinionsThough it is easy to write a questionnaireyou need a lot of skill and experience to write a good oneLuckilygood design skills can be learned in a short time
KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simpleA short and simple questionnaire is more likely to be completed and returnedIt is also important to make your questionnaire as attractive as possibleYou should keep the following design elements in mind
TEXTChoose a font style that is easy to readand make sure the font size is large enough for your respondents to read
PARAGRAPHSLong paragraphs can be daunting for readersso try to keep your blocks of text to a handful of lines
WHITE SPACEEnsure that there is space between questions and sections and don＇t make margins too small
KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
brief and direct with your questionsDo not use any unnecessary words and phrasesBrief questions that use simple language are easy to read and understandso the participants won＇t find it difficult to fill in the questionnaire
MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific onesTry to avoid jumping back and forth between general and specific questions
USE OPENENDED QUESTIONS PROPERLY
Openended questions mean respondents can answer freely using their own wordsThey can provide more detailed informationbut they take more time and effort to answer and can be more difficult to analyzeYou should not use too many openended questions in one questionnaire
In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
1The questionnaire contains following elements except
ATest
BParagraph
CAddress
[答案]C
2In order to keep your questionnaire visually attractiveyou should
AChoose different font styles in a questionnaire
BWrite long paragraphs instead of short ones
CLeave enough space between questions and sections
[答案]C
3You should start your questionnaire with _______ questions and then move to _______ ones
Ageneralspecific
Bspecificgeneral
Cshortlong
[答案]A
4What could be the best title for this passage
ADesigning an Effective Questionnaire
BQuestionnaire is the best way to collect data from many people
CQuestionnaire benefits our life
[答案]B
5Which of the following statements is NOT correct
AQuestionnaire design skills can be learned in a short time
BOpenended questions cannot provide more detailed informationso you’d better not use too many openended questions in one questionnaire
CIt’s worth taking the time to develop a welldesigned and participantfriendly questionnaire
[答案]B
S
Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels ofanxietyI just messed up that answer
and there＇sno hopeOne poor answer normally does not knock a candidate out of considerationAn interview is like a testgetting an85or 90 might be goodenough to get the job
Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewerparticularly in the hours just before your interview
To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxietyIf your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
211单选题_______often influences the stress around interviews according to the passage AInterview process BAnxietyprovoking thoughts CInterviewers＇assumptions [答案]B
212单选题Does one poor answer in an interview influence a candidate toget a job AYes BNo CNot given [答案]B
213单选题Imagining success help a candidate to_______levels of anxiety Alower Braise Cequal [答案]A
214单选题How can we reduce our stress around interviews ABreathe deeply BMeet friends CHave a big meal [答案]A
215单选题When should we goto see a doctor according the author AWhen we lose confidence in an interview BWhen we find effective measures against anxiety round interview CWhen we have too much stress around interview
[答案]C
T
The houses we live inare very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summerhouses keep the hot sun from usWhen itrainsthey keep us from getting wet
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their
children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one roomSome houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the timehouses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passagethe house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
The Vieira familymoved to the United States in 1981At that timethey decided to stop speaking Spanish at home and only communicate in EnglishThis was because they were now living in an Englishspeaking country
Now the Vieira children are adultsand they sometimes travel to Spain to visit their family and friendsBut they cannot communicate with themUnfortunately this is commonWhen people move to new countriesthey often leave their own customs and mother language behindThis is a mistake because there are many benefits to knowing more than one language
One advantage of speaking more than one language is that you can communicate directly with more people around the worldYou do not have to depend on others to talk for youso you＇re more independentPeople who know only one language must use others to help them communicate
Furthermorespeaking a second language also allows people to experience other cultures and customs more effectivelyLocal expressionsvocabularyand even jokes can have a powerful effect on a person＇s understanding of another cultureSoknowing more than one language increases your knowledge of other cultures
Finallyhaving more multilanguage speakers improves relationships between countriesIf people from different countries can communicate wellthe world can become closerCountries will then have more respect for each other and better understand each other＇s problems
The benefits of knowing more than one language are clearIn factthere are no disadvantagesIt is very sad that many people don＇t try to learn another languageIt is even worse when people let themselves forget their mother language and become silenced
211单选题What is the passage mainly about
AThe benefits of learning other languages．
BThe reasons why people come to America
CThe importance of learning English
[答案]A
212单选题The passage begins with the experience of the Vieira family in order to ________
Adiscuss the need for teaching a new language
Bintroduce the passage＇s main characters to the readers
Cshow the problems of speaking only one language
[答案]C
213单选题The underlined phrase multilanguage speakers(Paragraph 5)means people who know ________
Atheir mother language
Ba new language
Cmore than one language
[答案]C
214单选题According to the passage if you can speak more than one language you can ________
Afind a better job
Bcommunicate more independently
Cbetter understand history
[答案]B
215单选题Based on the last paragraph which of the following is the worst
ANot knowing another language．
BForgetting one＇s mother language．
CRefusing to learn another language．
[答案]B
There are more ants than any other kinds of land animals in the worldThey range from 01 to 1 inch long and are usually yellowbrownredor blackAnts live in societies in which they depend on one anotherThe societies are not all exactly the same because there are ants of very many kindsBut in generaleach kind has ants of three main typesqueensmalesand workers
The ants have a good many enemiesThey include birdsbears and ant eaters of various kindsIn some cases other ants are their worst enemiesas man＇s enemy is manIn some parts of the worldred ants march in large armies to attack the homes of black antsSome of them succeed in getting inside of the tunnels of black antswhose entrances have been blockedThey try to carry the black ant babies awayThe black ants do all they can to prevent thatThey send their biggest soldiers into actionVery many of the red ants soldiers are killed but some escape with babies belonging to the black antsThe red ants take the babies home and bring them upThey become the only workers for the red ants
Ants as a group are beneficial to humansTheir tunnels mix and soften the soilin some places replacing the activity of earthwormsSome of ants are harmful to humansFor examplethe fire antwhich has a painful biteis a serious pest to humans and domestic animals in many parts of the world
1Which kind of ants is not regarded as the main types of ants in general
AQueen ants
BSoldier ants
CWorker ants
[答案]B
2According to the passagewhat do we learn about the ants’ enemies
AThey are of many kinds
BThey are birds and ant eaters
CThey are the same as man’s enemies
[答案]A
3The red ants attack the black ants＇ home because
Ablack ants are better soldiers
Bred ants are stronger than black ants
Cthey don’t have workers of their own
[答案]C
4According the passagewhich of the following statements is TRUE
AThe number of ants is the most in the world
BEach ant depends upon itself in the society
CAnts are useful to human on some conditions
[答案]C
5The main purpose of the passage is to
Aexplain some information about ants
Bshow the difference between red ants and black ants
Cconvince people that ants as a group is beneficial insect
[答案]A
第四题 阅读理解判断题
A
Anannual reportof a company provides information about its business performance for certain peopleThese people include the investorspotential investors and other stakeholdersFrom the reportpeople can understand the company＇s business scoperecent situation and future developmentThe main parts of an annual report usually include chairman＇s letterfinancial statements and operation analysis
● CHAIRMAN＇S LETTER
Usuallyan annual report should contain a letter from the chairmanThe letter should provide details about the successes and the challenges of the past yearIt should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past yearIt usually includes new hires and new product introductionsAt the same timeit will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual reportPeople can know the company＇s performance in the past from the statementsIt usually consists of the following three aspectsThe first one is the profit and loss statementThe second one is the balance sheetAnd the third one is the cash flow statement
221判断题An annual report of a company provides some information about its business performance for certain people[答案]T
222判断题People can know everything of the company from the annual report[答案]F
223判断题An annual report usually includes chairman＇s letterfinancial statements and operation analysis[答案]T
224判断题A chairman＇s letter should include the strategic direction moving forward[答案]T
225判断题This passage is mainly about the main parts of an annual report[答案]T
C
Cross training is training an employee to do a different part of the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCrosstraining is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcrosstraining has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Crosstraining can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare crosstraining plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance
221判断题Crosstraining is training an employee to do a different job in a different company[答案]F
222判断题Crosstraining is beneficial not only for managers but also for employees[答案]T
223判断题Crosstraining can apply to almost any position and almost any industry[答案]T
224判断题Not all employees are suitable to be cross trained[答案]T
225判断题You can decide which employees to be cross trained according to their age[答案]F
Cross training is training an employee to do a different part of the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance
26Cross training is training an employee to do a different job in a different company[答案]F
27Cross training is beneficial not only for managers but also for employees[答案]T
28Cross training can apply to almost any position and almost any industry[答案]T
29When you prepare cross training plansthe only consideration is the company benefits[答案]F
30You can decide which employees to be cross trained according to their age[答案]F
E
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data
from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiarto most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat＇s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
221判断题The advantages of questionnaire are more than disadvantages[答案]T
222判断题Questionnaire is the cheapest way for collecting data from respondents[答案]F
223判断题Questionnaires have the advantage of being analyzed easily through thecomputer software[答案]T
224判断题Questionnaire is suitable for everyone[答案]F
225判断题The respondent is usually the same person you sent the questionnaire to[答案]T
F
Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business (1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different (2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you＇retreated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences (4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well (5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customercare You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
221判断题Hotel customers and hotel staff think the same about breakfast[答案]F
222判断题A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
223判断题It＇s not necessary to know about the customers’needs and preferences[答案]F
224判断题Questionnaires are useful in getting feedback from customers[答案]T
225判断题Frontline staff have nothing to do with improving customer service[答案]F
G
Good communication skills are the key to success in life work and relationshipsWithout effective communication a message can turn into error misunderstandingfrustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills (1)Know what to say Understand clearly the purpose and intent of your message (2)Know howto say Begin by making eye contact which shows confidenceThen pay attention to your body language (3)Listen After you＇ve finished talking you should stop listen and look for feedback and clues of comprehension (4)Reach understanding To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills： (1)The better you are able to express yourself the better your ability to communicate
(2)Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openmindedIt will in turn gain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skills it means you open yourself upto better relationshipsmore career opportunities and increased selfconfidenceMoreover your each higher levels of mutual understanding and cooperation while successfully attaining your goals
221判断题A message must be understood interpreted or delivered correctly with communication[答案]F
222判断题When you talk with others you can pay little attention to your body language[答案]F
223判断题The better you are able to understand others the better your ability to communicate
[答案]F
224判断题Before stating your opinions you＇d better let the speaker finish his or her talking first[答案]T
225判断题Don＇t argue or debate with others if you feel angry or displeased[答案]T
H
Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description
Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee
Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
1Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
2A company has to spend a lot of money hiring a right employee[答案]F
3An advertisement with a clear target will make all candidates lose courage[答案]F
4Well designed interview questions can help you know more about the candidates[答案]T
5Work experience is one of the primary things for an employer to verify in background checking[答案]T
I
If you take the following stepsyou can make a satisfactory annualreportAnd your boss and other supporters will be impressed
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selectiveIf you include everythingthe annualreport becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt＇s great if you produce a full color publication with lots of nice photographyOf courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeplyMake it clear what you＇d like your readers to do once they＇ve re
ad itsuch as donatepurchase servicesetc
26Before writing the reportyou should gather all the work you have done over the past year[答案]T
27The contents of the report should be selective[答案]T
28The idioma picture is worth a thousand wordsis appropriate here[答案]T
29The application of visuals and charts can make the report more boring[答案]F
30Ending the report with a strong call to action will offend he readers[答案]F
O
One morningWu Liang discovered that her classroom had changedShe found that the desks were no longer in rowsbut pushed together to make eight bigger desksShe was so excited about it for the first two days that she couldn＇t listen to the teachers carefullyBut soon she and her classmates got used to this new classroom arrangementNow our class is quietersaid WuWhat＇s morewe can come up with our own ideas and learn more through discussionIt＇s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole classIt makes us believe in ourselvesThis was part of a reformat Li＇s schoolThe school made this reform because they wanted to offer students easier ways to study and more chances to discussOur school hopes to improve students＇ abilities to study by themselves and work in groups said Zhang Mingan English teacher
Howeverthe reform has demanded more from teachersNow they have only 15 minutes to give a lesson that would have been taught in 45 minutes beforeIt is difficult to teach in such a short timeThe teachers have to find better ways to teach more effectively
The reform demands morebut I＇m sure it is helpful added Zhang Ming
26It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement[答案]T
27The school made the reform in order to offer students more seats to study[答案]F
28The reform has demanded more from teachers[答案]T
29Wu Liang and her classmates like the new classroom arrangement[答案]F
30The best title of this passage maybe New Look in Class[答案]T
Q
Questionnaires：Advantages&Disadvantages
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiarto most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat＇s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
221判断题The advantages of questionnaire are more than disadvantages[答案]T
222判断题Questionnaire is the cheapest way for collecting data from respondents[答案]F
223判断题Questionnaires have the advantage of being analyzed easily through thecomputer software[答案]T
224判断题Questionnaire is suitable for everyone[答案]F
225判断题The respondent is usually the same person you sent the questionnaire to[答案]T
S
Sixteen years agoI learned this lesson in the back of a NewYork City taxicabHere＇s what happenedI hopped in a taxiand we took off for Grand Central StationWe were driving in the right lane whenall of a suddena black car jumped out of a parking space right in front of usMy taxi driver slammed on his brakesskiddedand missed the other car＇s backend by just inches
The driver of the other carwho almost caused a big accidentstarted yelling badwords at usMy taxi driver just smiled and waved at the guyAnd I mean he was friendlySoI saidWhy did you just do thatThis guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish)trucksThey runaround full of garbagefull of frustrationfull of angerand full of disappointmentAs their garbage piles upthey need a place to dump itAnd if you let themthey＇ll dump it on youWhen someone wants to dump on youdon＇t take it personallyYou just smilewavewish them welland move onYou＇ll be happy with what you did
I started thinkinghow often doI let Garbage Trucks run right over meAnd how often doI take their garbage and spread it to other people at workat homeor on the streetsIt was that day
I saidI＇m not going to do anymore
Successful people do not let Garbage Trucks takeover their dayWhat about youIf you let more garbage trucks pass you byyou＇ll be happierLife＇s too short to wakeup in the morning with regretsSoLove the people who treat you rightForget about the ones who don＇t
26One day the taxi almost hit another car[答案]T
27The author dumped some garbage in front of his car[答案]F
28Many people like to drive garbage trucks[答案]T
29The author used to have alot of money[答案]F
30If peopledump garbageon youtry your best to persuade them not to do that again[答案]F
U
USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1Get experience and volunteer your time in different event servicesThere are so many aspects of events includingworking for a graduation eventa sports competitionvolunteering for nonprofitsand working for an established event plannerYour longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in
* Verbal and written communications
* Organization and time management
* Negotiation and budget management
* Creativitymarketingpublic relations and more
STEP 2 Move into a position with some responsibilityInstead of just volunteeringbecome the fundraising chair for a nonprofitbecome a catering manageror take on a leadplanning role at an event planning company
STEP 3Are you familiar with the sayingit＇s not what you knowbut who you know In event planningnetworking is key Wherever you gocollect contact information for the people you meet
STEP 4Create an event albumShowcase your work with photosbookletsand invitations of the events you＇ve worked onOrganize each piece in a book to easily present your experience and event storiesMost people are visual so paint the picture for them
STEP 5While you＇re gaining valuable event planning experienceyou can also become a certified event plannerJoin some training and try to get planner certification from some institutionsIt＇s also helpful to keep up with industry trends and establish contacts within the industry
1You can plan a success event if you have experience[答案]F
2You will move into a position with some responsibility only through volunteering[答案]F
3Networking is the key to event planning[答案]T
4Create an event album means taking photos in the event[答案]F
5You can become a certified event planner as well when you gain valuable event planning experience[答案]T
X
Xiao yan
I thought you＇d like to know what has happened to your report about improving the website
Last week I had a meeting with the designersI gave them a copy of your report and I told them that we needed to have the website redesigned
I＇ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functionsas you suggestedso that customers will be able to transfer funds to an account in another bank
I＇m going to make a presentation about these changes at the Parisconference and would like to talk to you about thatThere are some things I can do myselfbut I would like your help with some technical aspectsI must get some slides made tooand would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning
David
1David had a meeting with the designers yesterday[答案]F
2David had made the icons larger[答案]F
3The speed of access has been made quicker[答案]F
4David is going to make a presentation in Paris[答案]T
5David would like some help from Xiaoyan[答案]T
第五题 翻译题
A
Abad hire not just wastes your time and moneybut also impacts the team spirit and company morale
A坏雇员会浪费时间金钱影响队伍精神公司风气
B招聘合格员工浪费时间金钱会影响整团队精神公司士气
C浪费时间金钱招聘合格公司团队精神士气会影响
[答案]B
Afew minutes later the doctor came out of his room for the third time
A分钟医生第三次房间走出
B医生迟分钟终房间走出第三名
C分钟医生房间第三次
[答案]A
Afew minutes later the doctor came out of his room for the third time
A分钟医生房间第三次
B分钟医生第三次房间走出
C医生迟分钟终房间走出第三名
[答案]B
Aman and his wifehad a small restaurant near a station
A男妻子车站饭馆里吃饭
B男妻子车站饭馆
C男妻子车站方开家饭馆
[答案]C
Anew food market will be built in our community next month
A月社会已建新食物市场
B社区正建新菜市场
C月社区新建菜市场
[答案]C
Atrue friend is someone who reaches for your hand and touches your heart
A真实朋友伸出手触碰心灵
B真实朋友伸出手理解心灵
C真正朋友援手帮助感动心扉
[答案]C
Angry customers tend toaim their dissatisfaction and complaints at staff members
A愤怒顾客会员工做发泄满抱怨目标
B愤怒顾客计划员工满抱怨做目标
C愤怒顾客趋员工满抱怨成目标
[答案]A
As a general rule it is better to focus on the content of a presentation as a means of attracting your audience’s attention
A般说重心放讲解容成吸引观众注意力方式
B般规集中礼物容吸引观众注意力更
C般言重点放讲解容吸引观众注意
[答案]C
B
Be considerate of other speakers by waiting until they are done before stating your views
A考虑发言者等完成陈述观点
B陈述观点前发言者考虑应等叙述完毕
C陈述观点前发言者考虑应等做完
[答案]B
By the following weekwhen he＇son his ownhe feel she has a pretty good idea of what he needs to doand howto go about it
A直着星期时候感需做什开始做非常清楚
B第二星期时候感需做什开始做意
C第二星期独立工作时候感需做什开始做非常清楚
[答案]C
E
Encourage the frontline staff to build strong relationships with customers as they are the most reliable of the customer feedback sources
A鼓励线员工客户建立牢固关系客户反馈源
B鼓励线员工客户建立牢固关系客户反馈源
C鼓励前线员工客户建立牢固关系客户反馈源
[答案]B
F
Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
A焦点组顾客代表工作需求喜提供顾客
B焦点组顾客代表工作顾客提供需求喜
C焦点组顾客代表工作提供需求喜
[答案]C
H
Having patience with your customers and with yourself will go a long way in winning over hostile customers
A顾客耐心走长路赢生气顾客工作支持
B顾客耐心赢生气顾客工作支持方面帮助
C顾客耐心会难赢生气顾客工作支持
[答案]B
I
Idon＇t know why he is latehe might have had an accident
A知道没迟遇事
B知道迟定遇事
C知道迟遇事
[答案]C
Ithink what should be done is to create more job opportunities for students
A认更需学生创造更工作机会
B认学生更机会
C认已学生更工作机会
[答案]A
Iwant to leave a little room in the budgetjustin case
A想桶里留点方备时需
B想预算里留着空间结果发生意外
C想留点预算空间防万
[答案]C
If I may say sohe was not very familiar with the procedures
A想太懂操作步骤
B果样说话太懂操作步骤
C果样说话太熟悉操作步骤
[答案]C
In a goodrelationshipboth sides are willing to change
A段良关系中双方愿意改变
B改善良关系双方愿意改变
C双方愿意改变段良关系
[答案]A
In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
A总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
B词概括心制作份设计参者友调查问卷带数帮助决定事情
C样设计带数帮助
[答案]A
In contrast to other countriesthe US has no national college entrance exam
A国家言美国没国家考试
B国家相美国没学入学考试
C相较国家美国学没考试
[答案]B
In general we’ve made some progress this year in improving community services
A总说年已改善社区服务方面取进展
B般情况年改善社区服务方面取进展
C总说年提高社区服务质量方面取进展
[答案]A
It’s difficult to change someone elsebut we can always change ourselves
A想改变先改变
B改变改变吧
C改变难总改变
[答案]C
M
Making a list will ensure you don＇t overlook things
A列单子会保证忽略事情
B列单子够度关注事情
C列单子够总关注事情
[答案]A
O
Openended questions mean respondents can answer freely using their own words
A开放式问题意味着受访者语言回答
B受访者意回答开放式问题
C语言回答开放式问题意受访者意愿
[答案]A
On the last day of the old yearthere is a family dinner
A老年日子通常顿家庭餐
B年天会次家庭聚餐
C日子里常家庭聚餐
[答案]B
Q
Qiao xiang Community Service Center is about to provide service for residents
A侨香社区服务中心会居民提供服务
B侨香社区服务中心开始居民提供服务
C侨香社会服务中心算居民提供服务
[答案]B
Questionnaires are not suitable for some people to whom a survey might not work because of reading problem
A问卷调查适合阅读困难法作
B问卷调查适合阅读困难法回答
C问卷调查适合阅读困难
[答案]A
S
So far the heating system in our apartment hasn＇t been working
A目前止楼制热系统坏
B公寓制热系统太远工作
C目前楼制热系统没启动
[答案]C
Stress around interviews is often influenced by our assumptions we make to ourselves about the process
A面试压力会影响面试程推测
B揣测会影响面试压力关注程
C面试程揣测会影响面试压力
[答案]C
T
The more familiar interviewing feels to youthe less anxiety you will feel with the process
A面试越熟悉面试程中焦虑会越少
B面试中熟面试程中焦虑会少
C熟悉面试点面试中麻烦会少点
[答案]A
The old saying practice makes perfectapplies to interviewing too
A古话曲离口适招聘
B古话熟生巧面试准备适
C申请面试资格时常常古话熟生巧
[答案]B
The purpose of the interview is to find out if the candidate is a strong i to your business
A面试目弄清楚应聘者否正公司需
B面试目找出应聘者否非常适合跑业务
C面试目知晓应聘者否强
[答案]A
They are willing to understand their partner＇s position first before trying to get understood
A合作方理解愿意理解合作伙伴立场
B合作方理解前愿意先理解合作伙伴立场
C愿意解方立场必须先想明白
[答案]B
They have disagreement on the plan of celebrating the founding of the community
A公司成立资金意见
B庆祝公司成立方案异议
C庆祝公司成立方案争吵
[答案]B
This involves identifying the highlevel reasoning behind your intentions for the event
A包含次活动目意义
B识次活动活动区
C包括弄明白举办次活动目背高层次推理
[答案]C
Thank you so much for your generous hospitality
A真非常感谢您帮助
B非常喜欢里宜环境
C非常感谢您盛情款
[答案]B
To communicate precisely what you want to say you have to frequently need to define key words
A简明扼表达意必须断定义关键词
B定义频繁出现关键词准确传达意
C准确表达意必须断定义关键词
[答案]C
Training activities can affect the work performance of the employees
A培训活动会影响员工工作
B培训活动会决定员工工作表现
C培训活动会影响员工工作表现
[答案]C
W
We can’t possibly get the work done by October
A十月份前做完项工作
B十月份前做项工作
C十月份做完项工作
[答案]A
We should keep close contact with the community to provide a better support service
A应该保持密切联系社会界提供更支持服务
B应该社会界保持密切联系提供更支持服务
C应该社区保持密切联系提供更优支持服务
[答案]C
We should present data in tables or charts so that the report may not be boring with facts alone
A应该表格图表呈现数便报告仅事实枯燥乏味
B应该表格图表表示数报告会仅事实枯燥乏味
C应该表格图表呈现数便报告厌烦仅事实
[答案]A
What＇s worsethe level of dissatisfaction increased by 10compared to last year
A更糟满水年相增加10
B更糟满意度年相降10
C更糟满意度年相提高10
[答案]C
When you start a jobyou must stick to it
A旦开始件工作持恒
B旦开始件工作紧着
C开始件工作时候认真做
[答案]A
Whether it’s an anniversarya sporting event or a retirement partyand no matter how much time you haveyour event’s success is in the detail
A周年庆典体育赛事者退休会少时间活动成功细节
B周年庆典体育赛事者退休会少时间活动必须十分详细
C周年庆典体育赛事者退休会已付出少时间组织活动详细
[答案]A
Will you be involved in opening the new office
A会加入新办公室？
B会参开设新办公室工作？
C会卷入新办公室工作中？
[答案]B
With these figures in mindyou could find the answers to these problems to improve your plan
A数字找问题答案完善计划
B数字回答问题推进计划
C考虑数字找问题答案推进计划
[答案]A
Y
You can see many interesting things on your way
A见许趣东西回家路
B路见许趣事情 C见许玩东西车 [答案]B
You want all attendees leaving your event to remember this key message that you’ve spent a long time reinforcing
A希参加者离场会记花长时间强调关键信息
B希离开会记传达信息义正式长时间断加强提高
C想参加活动时记花久强调关键信息
[答案]A
You will do everything within your power to try and resolve the situation
A会权利范围切努力解决问题
B会意志范围切努力解决问题
C会力量范围切努力解决问题
[答案]A
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