1389国开电大本科《管理英语4》历年期末考试试题及答案汇编（珍藏版）

1
1389 国开电科理英语 4历年期末考试试题答案汇编(珍藏版)
2021 年 7 月试题答案
交际语(题 2 分 10 分)
15 题：选择正确语句完成面话答案序号写答题纸
1―Is it possible for you to workout the plan tonight？
―___________________
AI think so
BI＇ll do that
CI＇d love to
[答案]A
附：
1―晚锻炼计划？
—___________________
A认
B会样做
C愿意
[答案]A
2―Don＇t forget to come to our party this weekend
―___________________
ANot at all
BYou are welcome
CSureSee you
[答案]C
附：
2―周末忘参加聚会
—___________________
A点
B客气
C然见
[答案]C
3―We could let some of the staff work from home________？
―That＇s a good idea
ADo you have any good ideas
BWhat do you think of it
CIs there anything else
[答案]B
附：
3―员工家工作________？
—意
A什想法
B
C什
[答案]B
4―How did your meeting go yesterday？
―________actuallyit was really frustrating
AVery good
BNot so good
CNothing special2
[答案]B
附：
4―昨天会议样？
—________实际真令沮丧
A非常
B太
C没什特
[答案]B
5―Will you go on a picnic with us tomorrow？
―___________________
AYesbut I＇ll have English classes
BSorryI have an appointment with DrBrown
CI＇m afraid I have no idea
[答案]C
附：
5―明天起野餐？
—___________________
A英语课
B起布朗博士约会
C恐怕知道
二词汇结构(题 2 分 30 分)
620 题：阅读面句子 ABC 三选项中选出填入空白处正确选项答案序号
写答题纸
6Compared____________EnglishChinese is generally believed to be more difficult to learn
Awith
Bfrom
Cagainst
[答案]A
附：
6英语相般认汉语更难学
7____________clearly communicate with and actively listen to employees is essential to improve their
performance
ABe able to
BBeing able
CBeing able to
[答案]C
附：
7够清晰员工沟通积极倾听员工意见提高绩效关重
8When the message finally reached the Command Centerit____________mutatedto becomeSend three
and fourpencewe＇re going to a dance
Awas
Bhad
Chave
[答案]B
附：
8信息终达指挥中心时已变异成—送三四便士跳舞
9____________managers spend most of their time in facetoface contact with othersbut they spend much of
it obtaining and sharing information
ANot only
BDo not only3
CNot only do
[答案]B
附：
9理者仅部分时间花面面接触花量时间获取分享信息
10AT&T found that employees with better planning and decisionmaking skills were_________to be promoted
into management jobs
Amore like
Bmore likely
Cmore unlikely
[答案]B
附：
10AT&T 发现具更计划决策力员工更提拔理岗位
11Without his assistanceI____________the research last month
Awould not have completed
Bcould not finish
Cshould not finish
[答案]A
附：
11果没帮助月研究会完成
12They have come to the conclusion____________this winter will be even colder than before
Athat
Bfor
Cwhich
[答案]A
附：
12出结年冬天会前更冷
13My leather shoes cost me____________the last pairs I bought
Athree times as
Bthree time as
Cthree times as much as
[答案]C
附：
13皮鞋价格买双三倍
14After days of investigationthe police were____________reality
Alooking into
Bapproaching
Cfinding
[答案]B
附：
14天调查警方正接现实
15All the____________guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
[答案]C
附：
15尊贵客坐前排
16How do we expect to compete with a company that has such a huge____________and huge resources？
Areduction
Brecommendation
Creputation4
[答案]C
附：
16拥巨声誉巨资源公司竞争？
17I think the primary____________factor is there＇s been so much absence lately
Acontributing
Bcausing
Caffecting
[答案]A
附：
17认原缺席太
18You have a lot of creative thoughts and your enthusiasm____________work projects is very much
appreciated
Aregarded with
Bregarding with
Cregarding
[答案]C
附：
18创造性想法非常感谢工作项目热情
19All the team members tried their bestWe lost the game____________
Ahowever
Btherefore
Csince
[答案]A
附：
19队员力输掉赛
20The workmen want to____________the number of working hours and to increase pay
Adelete
Bdecrease
Cdepress
[答案]B
附：
20工想减少工作时间增加工资
三阅读理解(题 4 分 40 分)
2125 题：阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizing
reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most
conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholars：how can employers create suitable
conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou
can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change
is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need
to get acquainted with the occurring changesSeek more details from your management and peers to for man
accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is
often resented and dauntingMake the picture as clear as you can
●Assess yourself ： Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize5
your strengths and where you could bring them into playAt the same timestay aware of your developmental
areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the
different angles of the change and see where you could apply your existingskills and knowledgeand what
news skills you need to acquire
●Stay optimistic ： Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new
processlocate yourself properly in the new scenarioAdjustYou can＇t get to the top of Everest by jumping up
the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays
Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附：
第 1 段
果词抓住世界发生事情质变化缩减重组削减成现
生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度
难关？
应工作场变化提示
●意识改变正发生：发生生活中发生职业生涯中活
否认发生改变会事情变更复杂
●工作场保持警惕：解周围发生事情遇暗示变化发生线索时承认
●保持开放沟通渠道：退缩期事情会利通您需熟悉正发生变化您
理层行寻求更细节便准确解事情透明坦诚面恐惧：处理未知事物常常
感厌恶畏惧画面清晰
●评估：改变技力信心动摇时候认清长处
发挥方时注意发展领域努力改进
●僵硬：果僵化会改变程变更加困难足够灵活角度改变
里应现技知识新闻技需获
●保持乐观：保持积极态度确定性中淹没融入新程中新
场景中正确定位调整步骤步步会达目标罗宾夏尔马说世界受追捧
领导力成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Asurvive
Bcut down on the number of workers
Creshuffle the organization
[答案]A
附：
21企业实现_________进行减员重组削减成
A生存
B减少工数量
C改组组织
[答案]A
22No industry is exemptmeans_________
ANo industry is an example
BNo industry is an exception
CNot every industry can be exempted
[答案]B
附：
22没行业豁免指_________
A没行业例子
B行业例外6
C行业豁免
[答案]B
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
附：
23_________外学者常讨问题
A老板变革创造利条件
B提高生产力
C工做什度变革
[答案]B
24How many suggestions does the author put forward？
A4
B5
C6
[答案]C
附：
24作者提出少建议？
A4
B5
C6
[答案]C
25From the passagewe know that Robin Sharma is _________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
附：
25文章中知道罗宾·夏尔马_________
A领导力成功方面专家
B伟领袖
C喜欢玩捉迷藏游戏
[答案]A
2630 题：请根短文容判断出语句否正确正确写T错误写F答案写答题
纸
Passage 2
When you think of team buildingdo you immediately picture your group off at a resort playing games or
hanging from ropes？Traditionallymany organizations approach team building in this way butthenthey
wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to
impact longterm beliefs and actions back at work
I＇m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they
have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a
couple of days each yearinstead you need to think of team building as something you do every single day
Form teams to solve real work issues and to improve real work processesProvide training in systematic
methods so the team expends its energy on the projectnot on trying to workout how to work together as a team
to approach the problem
Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work
processesIf there is friction between team members examine the work processes they mutually ownthe7
problem is not usually their personalities insteadit is often the fact that the team members haven＇t agreed on
how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization’s agendahold potluck lunches take the team to a
sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly
company meetingsponsor sports teams and encourage cheering team fans
●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare
details about each other＇s livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone
the same Tshirt or hat putting team member names in a draw for company merchandise and gift
certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou＇ll be amazed at the progress you will make in
creating a teamwork culture a culture that enables individuals to contribute more than they ever thought
possibletogether
附：
第 2 段
您想团队建设时您否会立想象您团队度假村玩游戏悬挂绳索？传统许
组织种方式进行团队建设想知道什会表现出种美妙团队合作意识务虚会
研讨会法影响工作中长期信念行动
反静修计划会议研讨会团队建设活动—事实领导—必须成更团
队合作部分会通作团体撤退建立团队合作年天您需团队建设
视您天做事情
组建团队解决实际工作问题改进实际工作流程提供系统方法培训团队精力花项目
尝试锻炼作团队起工作解决问题
召开部门会议审查项目进展获广泛意见协调享工作流程果团队成员间存
摩擦检查拥工作流程—问题通常性格团队成员尚未交付产
品服务完成某事需步骤达成致
●趣享场合纳入组织议程—举办便餐午餐带团队参加体育赛事赞助餐厅进
晚餐远足游乐园月举行次公司会议赞助运动队鼓励欢呼球队球迷
●会议破冰活动团队合作练—助团队成员相互解分享彼生活细节
起开怀笑
●公开庆祝团队成功方法做点例买样 T 恤帽子抽出团
队成员名字作公司商品礼券唯限制想象力
果您进行述类型团队建设您会惊讶您创建团队合作文化方面取进步种文化
够做出想象更贡献
26Team building event is traditionally related to playing games at resort
[答案]T
27The author claims that playing games together is as important as forming teams to solve real work issues and
to improve real work processes for team building
[答案]F
28Retreatin the first paragraph means withdrawal of troops after a defeat
[答案]F
29Ice breaking motivates team members to compete with each other
[答案]F
30A good teamwork culture enables individuals to make more efforts together
[答案]T
附：
26团队建设活动传统度假村玩游戏关
[答案]T
27作者声称起玩游戏组建团队解决实际工作问题改进团队建设实际工作流程样重8
[答案]F
28第款中退指战败撤军
[答案]F
29破冰激励团队成员相互竞争
[答案]F
30良团队合作文化够做出更努力
[答案]T
四写作（ 20 分）
31根求写作文
Write a composition with at least 100 words on My Dream JobYour writing should include the followings
(1)position：customer service representative
(2)ability：communication and customer service skills
(3)reason：an expert in the product line and strong relationships with customers
附：
理想职业写篇少 100 字作文您作品应包括容
(1)职位：客服代表
(2)力：沟通客户服务力
(3)原：产品线专家客户关系密切
参考答案：
Everyone has an ideal career in mind My ideal career is to be a qualified customer service representative
First of allI have multidimensional abilities such as active listeningverbal expressionand interpersonal
skills
SecondlyI am good at having a clear understanding of myselfothersand the situation in the process of
communicationclarifying my communication goalsand being good at understanding the thoughts and feelings
of others
ThirdI have certain professional skills As a customer service officerI can send the technology to users
after the company＇s products are soldso as to better serve the society
2021 年 1 月试题答案
交际语(题 2 分 10 分)
15 题：选择正确语句完成面话答案序号写答题纸
1―Terribly sorry to interruptbut may I use your dictionary？
―Yes________
Aof course
Bit doesn＇t matter
Cno hurry
[答案]A
附：
1―非常抱歉扰字典？
―________
A然
B没关系
C着急
[答案]A
2―Do you mind if I use vouchers to spend in a restaurant？
―___________________
AYesplease
BNot at allGoa head
CNothank you9
[答案]B
附：
2―介意代金券餐厅消费？
—___________________
A请
B点果阿头
C谢谢
[答案]B
3―I think I have made a great mistake
―___________________
AI don＇t think soYou really made an error
BI don＇t think soIt＇s really terrible
CI don＇t think soIt＇s not your fault
[答案]C
附：
3―认犯错误
—___________________
A认确实犯错误
B认真糟糕
C认错
[答案]C
4―___________________
―I＇d like to have this film developed
AWhat＇s it？
BMay I help you？
CWhat do you want？
[答案]B
附：
4—___________________
—想洗部电影
A什事？
B帮？
C想什？
[答案]B
5―JackI＇d like to have your opinions about my written report
―________But I have one suggestion
AThat＇s a good idea
BYou are too modest
CIt looks fine to me
[答案]C
附：
5―杰克想听听书面报告法
—________建议
A意
B太谦虚
C觉
[答案]C
二词汇结构(题 2 分 30 分)
620 题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题10
纸
6She was very adaptive and soon adapted_________the campus life
Awith
Bas
Cto
[答案]C
附：
6适应力强快适应校园生活
7All_________glitters(闪闪发光) is not gold
Awhich
Bthat
Cwhat
[答案]B
附：
7闪光金子
8This is the man_________last night
Awhom I saw him
Bwho Is a whim
Cwhom I saw
[答案]C
附：
8昨晚见
9I would recommend that you_________on following through with projects
Aworked
Bwork
Cwould work
[答案]B
附：
9建议继续完成项目
10They weren＇t too keen_________the idea at first because they thought it was not practical enough
Aof
Bon
Cin
[答案]B
附：
10起初太热衷想法认够实
11On hearing the news of_________the major exam againthe girl burst into tears
Aher having failed
Bshe failed
Cher being failed
[答案]A
附：
11听次高考格消息女孩泪流满面
12It is through enthusiasm and quiet intensity_________we transform creativity and vision into the
technologies
Awhich
B
Cthat
[答案]C
附：
12正通热情安静强度创造力远见转化技术11
13Although we can＇t compete in terms of sizeI_________believe we hold an advantage in terms of dedication
to customer service
Adid
Bdo
Chave
[答案]B
附：
13然法规模竞争相信竭诚客户服务方面具优势
14_________on the hilltopyou could enjoy the scenery of the city bathed in the sun
AStood
BStand
CStanding
[答案]C
附：
14站山顶欣赏沐浴阳光城市风光
15Without his assistanceI_________the research last month
Awould not have completed
Bcould not finish
Cshould not finish
[答案]A
附：
15果没帮助月研究会完成
16Fearing the reactions of top managersmiddle managers remained_________Or provided optimisticfiltered
information
Asilence
Bsilent
Csilently
[答案]B
附：
16害怕高层反应中层理者保持沉默提供乐观滤信息
17I will ask them to_________a new designsomething a bit more toned down
Acome in
Bcome across
Ccome up with
[答案]C
附：
17会请想出新设计稍微低调
18Good work_________good pay
Adeserves
Brequests
Cdeserts
[答案]A
附：
18工作值高薪
19The responsibilities in handbook_________that managers have to be concerned with efficiency and
effectiveness in the work process
Aimply
Bindicate
Cinterrupt
[答案]A
附：12
19手册中职责暗示理者必须关注工作程中效率效性
20At a rough_________we will take another four weeks to finish this plan
Avalue
Baccount
Cestimate
[答案]C
附：
20粗略估计需四星期完成计划
三阅读理解(题 4 分 40 分)
2125 题：阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizing
reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most
conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amougst scholars：how can employers create suitable
conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
●Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou
can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change
is on the wayacknowledge them
●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need
to get acquainted with the occurring changesSeek more details from your management and peers to for man
accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is
often resented and dauntingMake the picture as clear as you can
●Assess yourself ： Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize
your strengths and where you could bring them into playAt the same timestay aware of your developmental
areas and work on improving those
●Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the
different angles of the change and see where you could apply your existingskills and knowledgeand what
news skills you need to acquire
●Stay optimistic ： Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new
processlocate yourself properly in the new scenarioAdjustYou can＇t get to the top of Everest by jumping up
the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays
Robin Sharmaone of the world＇s mostsoughtafter leadership and personal success experts
附：
第 1 段
果词抓住世界发生事情质变化缩减重组削减成现
生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度
难关？
应工作场变化提示
●意识改变正发生：发生生活中发生职业生涯中活
否认发生改变会事情变更复杂
●工作场保持警惕：解周围发生事情遇暗示变化发生线索时承认
●保持开放沟通渠道：退缩期事情会利通您需熟悉正发生变化您
理层行寻求更细节便准确解事情透明坦诚面恐惧：处理未知事物常常
感厌恶畏惧画面清晰
●评估：改变技力信心动摇时候认清长处13
发挥方时注意发展领域努力改进
●僵硬：果僵化会改变程变更加困难足够灵活角度改变
里应现技知识新闻技需获
●保持乐观：保持积极态度确定中沉沦融入新程中新场景
中正确定位调整步骤步步会达目标罗宾夏尔马说世界受追捧
领导力成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Asurvive
Bcut down on the number of workers
Creshuffle the organization
[答案]A
附：
21企业实现_________进行减员重组削减成
A生存
B减少工数量
C改组组织
[答案]A
22No industry is exemptmeans_________
ANo industry is an example
BNo industry is an exception
CNot every industry can be exempted
[答案]B
附：
22没行业豁免指_________
A没行业例子
B行业例外
C行业豁免
[答案]B
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
附：
23_________外学者常讨问题
A老板变革创造利条件
B提高生产力
C工做什度变革
[答案]B
24How many suggestions does the author put forward？
A4
B5
C6
[答案]C
附：
24作者提出少建议？
A4
B5
C6
[答案]C14
25From the passagewe know that Robin Sharma is _________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
附：
25文章中知道罗宾·夏尔马_________
A领导力成功方面专家
B伟领袖
C喜欢玩捉迷藏游戏
[答案]A
2630 题：请根短文容判断出语句否正确正确写T错误写F答案写答题
纸
Passage 2
It＇s no secret that good leaders are also good communicatorsIndeed communication and leadership are
inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible
and authentic way？Here are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of
communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a
restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable
terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you
want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean
in as few words as possible
3Find your own voiceUse language that＇s distinctly your own let your values come through in your
communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated
on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect real
people follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care
aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice
to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned
outit＇s important for employees to have a personal connection with you and the work you believe inShow the
people that work for you that you＇re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders
know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a
position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get
direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
附：
第 2 段
领导者沟通者已什秘密事实沟通领导力密分果
清晰信真实方式进行沟通激励激励引导？里 5 基沟通实
践效领导者：
1注意说做差距信效领导基石—行唯沟通方式必须
说致果行动言辞致未解决麻烦
2化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握
采取行动重弄清楚想说什注意技术术语避免商业说话增加复杂性
少词说出意思
3找声音明显属语言价值观交流中体现出正确
语言语法然重口分专注口专注众真实真实15
尊重真实追真实
4见见性关键利益相关者解谁关心什躲电脑面
进行电子互动—面面语音语音真实实质性方式互动常精疲力
竭环境中员工您您相信工作建立联系非常重您工作展示您
5眼睛耳朵倾听效沟通双程领导者知道提出问题然
眼睛耳朵倾听耳朵处权威位置愿意直接表达真实意见
会总直接反馈需够读懂字里行间寻找非语言暗示
26Communication and leadership don＇t always go hand in hand
[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention
[答案]F
28Using technical jargon makes a leader convincing
[答案]F
29Communicating sincerely is always the best
[答案]T
30Observation is as important as communication when you want to know what people really think
[答案]T
附：
26沟通领导力总齐头进
[答案]F
27误解领导者意图时会出现说做差距
[答案]F
28技术术语领导者具说服力
[答案]F
29真诚沟通永远
[答案]T
30想知道真实想法时观察交流样重
[答案]T
四写作（ 20 分）
31根求写作文
Write at least 120 words about an event caused by different understandings of the workplace cultureYou
may need to include the 5Ws and 1H elements(WhoWhenWhereWhyWhat and How)
附：
写少 120 字关职场文化理解引起事件
您需包括 5W 1 元素(谁时什什)
参考答案：
In Chinese and Western workplace cultures the understanding of work is significantly different Foreign
companies generally believe that hiring an employee is to work for him and earn money for himself so treat
employees wellwhile Chinese bosses generally think I hire someone and take my salary so I have to listen to
me work for me This different understanding of the nature of work may lead to completely different work
attitudes for employees at work
2020 年 9 月试题答案
交际语(题 2 分 10 分)
15 题：选择正确语句完成面话答案序号写答题纸
1―This project is too big for me to finish on time
―___________________
APlease dome a favor
BYou may not ask for help
CI＇ll give you a hand16
[答案]C
附：
1―项目太法时完成
—___________________
A请帮忙
B寻求帮助
C会帮
[答案]C
2―I＇d like a wakeup call at7：00amplease
―OK_____________
Ayou will certainly make it
BI＇ll make sure you get one
Cjust do what you like
[答案]B
附：
2―想早 7 点醒拜托
―_____________
A定会成功
B会确保
C做喜欢事
[答案]B
3―Terribly sorry to interruptbut may I use your dictionary？
―Yes_____________
Aof course
Bit doesn＇t matter
Cno hurry
[答案]A
附：
3―非常抱歉扰字典？
―_____________
A然
B没关系
C着急
[答案]A
4―I think I have made a serious mistake
―___________________
AI don＇t think soYou really made an error
BI don＇t think soIt＇s really terrible
CI don＇t think soIt＇s not your fault
[答案]C
附：
4―认犯严重错误
—___________________
A认确实犯错误
B认真糟糕
C认错
[答案]C
5―___________________
―I＇d like to have this film developed17
AWhat＇s it？
BMay I help you？
CWhat do you want？
[答案]B
附：
5—___________________
—想洗部电影
A什事？
B帮？
C想什？
[答案]B
二词汇结构(题 2 分 30 分)
620 题：阅读面句子 三选项中选出填入空白处正确选项井答案序号写答题
纸
6She is very adaptive and soon adapted_________to the campus life
Awith
Bto
Cas
[答案]B
附：
6适应力强快适应校园生活
7All_________glitters(闪闪发光) is not gold
Athat
Bwhich
Cwhat
[答案]A
附：
7闪光金子
8This is the man_________last night
Awhom I saw him
Bwho I saw him
Cwhom I saw
[答案]C
附：
8昨晚见
9Wendy suggests that we_________tomorrow
Ashould go
Bshall go
Cwill go
[答案]A
附：
9温蒂建议明天
10By the end of the yearthe sales plan for the next year_________
Awill be made
Bwill have been made
Chave been made
[答案]B
附：
10年底前制定年销售计划
11In high schoolI am equally comfortable_________as a member of a team and independently18
Ato work
Bworking
Cwork
[答案]B
附：
11高中时作团队成员独立工作样感
12On hearing the news of_________the major exam againthe girl burst into tears
Aher having failed
Bshe failed
Cher being failed
[答案]A
附：
12听次高考格消息女孩泪流满面
13―Who should be responsible for the accident？
―The bossnot the workersThey just carried out the order_________
Aas are told
Bas told
Cas they told
[答案]B
附：
13―谁应该事负责？
—老板工吩咐做
14My leather shoes cost me_________the last pairs I bought
Athree times as
Bthree time as
Cthree times as much as
[答案]C
附：
14皮鞋价格买双三倍
15Without human resourcesno organization can_________the groundlet alone do business and make profits
Aget off
Bget up
Cget on
[答案]A
附：
15没力资源组织法起步更谈做生意盈利
16He＇s left nowbut productivity hasn＇t_________that much
Acarried on
Bcaught up
Cpicked up
[答案]C
附：
16现走工作效率没提高少
17They_________all their computing workiethey arrange for some outside company to do the work
Aoutsource
Boutside
Coutsell
[答案]A
附：
17外包计算工作安排外部公司做工作19
18The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff
Aexceeds
Bexcellent
Cexcels
[答案]C
附：
18领导擅长创造机会奖励认感谢员工
19You can＇t_________to sit back even though it might be tempting
Aafford
Bstand
Cbeat
[答案]A
附：
19坐毙—诱
20At a rough_________we will take another four weeks to finish this plan
Avalue
Bestimate
Caccount
[答案]B
附：
20粗略估计需四星期完成计划
三阅读理解(题 4 分 40 分)
2125 题：阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
Passage 1
The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about
conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA
failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent
the messageSend reinforcementswe＇re going to advanceback to his Command Centerthrough along chain
of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three
and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers
with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
·The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence
about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating
resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative
communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be
a surplus of stocks and over staffing
·The second type is executive failurewhere communication to trigger specific eventsactions is either late
lacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of
coordination and an increase in complaints from customers as things happen late or not at all
·The final type is human failureThis occurs when the general culture of a business or the relationships between
particular individuals or departments do not foster effective communicationThis leads to alienated staffan
increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially
that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
附：
第 1 段
沟通含义通常想象深刻沟通关构思发送接收解释信息确认
信息接收链条中点失败导致效沟通20
效沟通灾难性著名事位英国陆军指挥官发送信息派遣增援
前进回指挥中心通属链信息终达指挥中心已变异成送三四便士
跳舞援军迟迟没
您通尝试 20 起玩中国耳语展示样原规模戏剧化您开始
相信息太成您结束信息
企业中沟通失败分三种类型种指示标志
·第类称分配失败发生公司没收集足够市场情报(常见)信息没达正确
点公司会转变步分配资源果需求升公司出现分配沟通失败库存会降会
出现员足果相反会出现库存剩员剩
·第二类执行失败触发特定事件行动沟通迟缺乏错误方面症状公司部门普
遍失方失协调增加客户投诉事情发生太晚根没发生
·种失败发生企业般文化特定部门间关系促进效沟通
时会导致员工疏远员工流失率增加旷工率增加普遍挫败感创造力尤跨部门创造力
会着团队协效应滑受巨影响
21Confirming reception of the sent messages means
Athe messages are sent to right receivers
Bthe messages are correctly understood
Cthe messages are correctly understood by right receivers
[答案]C
附：
21确认收发送消息指
A消息发送正确接收者
B消息正确理解
C正确接收者正确理解消息
[答案]C
22In the famous British Army Commander story which step probably did NOT go wrong in the
communication chain？
AConceiving
BSending
CReceiving
[答案]A
附：
22著名英国陆军指挥官事中通信链中步没出错？
A怀孕
B发送
C接收
23What is Chinese whispers？
AWho whispers in Chinese
BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
[答案]B
附：
23什汉语耳语？
A谁中文耳语
B耳语传递信息游戏
C时说话声中国
[答案]B
24Allocative failure does NOT happen when
Athe right information goes to the right place21
Ba company gathers false information
Cthe correct information is not received by the right department or person
[答案]A
附：
24分配失败会发生
A正确信息正确方
B家公司收集虚假信息
C正确部门员没收正确信息
[答案]A
25According to the passagewhich of the following cases does NOT belong to human failure？
ADecreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
[答案]C
附：
25根文章列情况属障？
A降低跨部门创造力
B部门间沟通充分
C增加客户投诉
[答案]C
2630 题：请根短文容判断出语句否正确正确写T错误写F答案写答题
纸
Passage 2
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive
work culture cultivates greater employee satisfaction greater employee satisfaction contributes to higher
performancehigher performance impacts improved client outcomesimproved client outcomes contribute to
service excellence
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership
vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about
cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence
the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others
maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work
colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who
work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in
demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as
beinggood to work for＇ and have a competitive edgeNot only are these companies more able to attract and
retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult
issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core
values of the people in the workplaceThe people must trust each other and be able to openly express and
exchange ideas
Working through these steps will help with developing a positive business culture
附：
第 2 段22
竞争激烈市场中领导者面着维持积极工作文化压力越越积极工作文化培养
更高员工满意度更高员工满意度助提高绩效更高绩效会改善客户成果改善客户成果
助提供卓越服务
积极工作文化加班建立需断关注种文化取决领导远见价值观
效领导者团队定基调鼓励积极工作场文化鼓励残疾带文化变革
工作场文化态度信念行价值观期组成态度信念行价
值观期会影响工作场工作方式里做事方式
文化方面众周知显易见例准时锅成文规
明显例事解决问题
影响工作场否具积极前景许素工作场工作员控制范围
法控制素例全球价格暴跌供需变化公司控制素反应
确实创造积极工作环境公司社区中建立适合工作声誉具竞争优势
公司仅更吸引留住员工积极动更稳定处理问题适应变化
团队清楚期时工作果觉组织价值观支持更
力处理困难问题
工作场文化变积极企业方行动必须工作场员核心价值观保持致
必须相互信够公开表达交流思想
完成步骤助发展积极商业文化
26A positive work culture will give workers more satisfaction
[答案]T
27Positive cultures have a lot to do with leadership vision and values
[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a
workplace culture to be positive
[答案]F
29In competitive marketsleaders are under more and more pressure to keep a positive work culture
[答案]T
30Positive work culture can be built in a short period of time
[答案]F
附：
26积极工作文化会工更满足感
[答案]T
27积极文化领导愿景价值观关系
[答案]T
28企业方行动必须员工核心价值观工作场文化变积极
[答案]F
29竞争激烈市场中领导者承受着越越压力保持积极工作文化
[答案]T
30积极工作文化短时间建立起
[答案]F
四写作( 20 分)
31根求写作文解会议日程容根信息制定会议日程安排
The structure of a meeting agenda：
(1)Title of the meeting
(2)Time of the meeting
(3)Place of the meeting
(4)People who will attend the meeting
(5)Events in time sequence
附：23
会议议程结构：
(1)会议名称
(2)会议时间
(3)会议点
(4)出席会议员
(5)时间序排列事件
Meeting Agenda
The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
WednesdayOct202008 Day One
Sofitel Jin Jiang Oriental Hotel
Exhibitor
09：00 Arrivalregistrationpicking up meeting kits
09：40 Watching Expo image videofilm(10m)
10：05 Tea break(15m) (2F Entrance)
10：20 Report on the organizational structure and preparatory progress of Expo
12：00 Work lunch(buffet)
09：00 09：40 10：05 10：20 12：00
Sofitel JinJiang Oriental Hotel
Arrivalregistrationpicking up meeting kits Exhibitor Day One
The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
Report on the organizational structure and preparatory progress of Expo
Tea break(15m) (2F Entrance) WednesdayOct202008
Watching Expo image videofilm(10m) Work lunch(buffet)
附：
09：00 09：40 10：05 10：20 12：00
晋江东方索菲特酒店
达注册领取会议包 参展商 第天
2010 年第次世博会(博览会)参会员会议海中国
世博会组织架构筹备进展情况报告
茶歇(15m) (2F Entrance) 星期三2008 年 10 月 20 日
世博影电影(10m) 工作午餐(助餐)24
附：
会议议程
2010 年第次世博会(博览会)参会员会议海中国
星期三2008 年 10 月 20 日 第天
锦江东方索菲特酒店
参展商
09：00 达登记领取会议包
09：40 观世博影视频电影(10m)
10：05 茶歇(15m) (2F 入口)
10：20 世博会组织架构筹备进展报告
12：00 工作午餐(助)
2020 年 7 月试题答案
交际语(题 2 分 10 分)
15 题：选择正确语句完成面话答案序号写答题纸
1―This project is too big for me to finish on time
―___________________
APlease dome a favor
BYou may not ask for help
CI＇ll give you a hand
[答案]C
附：
1―项目太法时完成
—___________________
A请帮忙
B寻求帮助
C会帮
[答案]C
2―I＇dlikeawakeupcallat7：00amplease
―OK_________
Ayou will certainly make it
BI＇ll make sure you get one
Cjust do what you like
[答案]B
附：
2―想早 7：00 起床拜托
―_________
A定会成功
B会确保
C做喜欢事
[答案]B
3―Terribly sorry to interruptbut may I use your dictionary？
―Yes_________
Aof course
Bit doesn＇t matter
Cno hurry
[答案]A
附：25
3―非常抱歉扰字典？
―_________
A然
B没关系
C着急
[答案]A
4―I think I have made a great mistake
―___________________
AI don＇t think soYou really made an error
BI don＇t think soIt＇s really terrible
CI don＇t think soIt＇s not your fault
[答案]C
附：
4―认犯错误
—___________________
A认确实犯错误
B认真糟糕
C认错
[答案]C
5―___________________
―I＇d like to have this film developed
AWhat＇s it？
BMay I help you？
CWhat do you want？
[答案]B
附：
5—___________________
—想洗部电影
A什事？
B帮？
C想什？
[答案]B
二词汇结构(题 2 分 30 分)
620 题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题
纸
6_________there is smokethere is fire
AIf
BWhen
CWhere
[答案]C
附：
6里烟里火
7The Human Resource Managing Department at Honda is given specific instructions______employ the best
possible workers
Ahow to
Bon what to
Con how to
[答案]C
附：26
7田力资源理部门予雇佣优秀员工具体指示
8Creativityespecially_________which takes place across departmental boundariesis likely to suffer hugely
as team synergy slips
Athat
Bthose
C
[答案]A
附：
8创造力尤跨部门创造力会着团队协效应滑遭受巨损失
9On hearing the news of_________the major exam againthe girl burst into tears
Aher having failed
Bshe failed
Cher being failed
[答案]A
附：
9听次高考格消息女孩泪流满面
10It is through enthusiasm and quiet intensity_________we transform creativity and vision into the
technologies
Athat
B
Cwhich
[答案]A
附：
10正通热情安静强度创造力远见转化技术
11I would recommend that you_________on following through with projects
Aworked
Bwork
Cwould work
[答案]B
附：
11建议继续完成项目
12_________the importance of Englishwe should put more effort into it and try to learn it well
AGave
BGiving
CGiven
[答案]C
附：
12认识英语重性应该更加努力努力学
13He will write to me as soon a she_________home
Awill have returned
Breturns
Cwill return
[答案]B
附：
13回家会写信
14Linda walked at the head_________by her colleagues
Afollowed
Bfollowing
Cto follow
[答案]A
附：27
14琳达走前面事面
15_________we can＇t compete in terms of sizeI do believe we hold an advantage in terms of dedication to
customer service
ATherefore
BBut
CAlthough
[答案]C
附：
15然法规模竞争相信客户服务方面具优势
16We＇ve asked the designers we used before to_________up with some designs for us
Acome
Bhurry
Cget
[答案]A
附：
16已请前设计师设计设计
17An agreement was reached on the_________of mutual respect and mutual interest
Abasic
Bbase
Cbasis
[答案]C
附：
17相互尊重利益基础达成协议
18All the_________guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
[答案]C
附：
18尊贵客坐前排
19Please ask the solicitor what his_________would be to take the case to court
Afare
Bfee
Csalary
[答案]B
附：
19请询问律师案件告法庭费
20You can＇t_________to sit back even though it might be tempting
Aafford
Bstand
Cwilling
[答案]A
附：
20坐毙—诱
三阅读理解(题 4 分 40 分)
2125 题：阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizing
reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most
conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholars：how can employers create suitable28
conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
·Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou
can not live in the pastso denying that change could occur only makes things more complicated for you
·Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change
is on the wayacknowledge them
Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need
to get acquainted with the occurring changesSeek more details from your management and peers to for man
accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is
often resented and dauntingMake the picture as clear as you can
·Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize
your strengths and where you could bring them into playAt the same timestay aware of your developmental
areas and work on improving those
·Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the
different angles of the change and see where you could apply yourexistingskills and knowledgeand what
news skills you need to acquire
·Stay optimistic ： Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new
processlocate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking
incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter
leadership and personal success experts
附：
第 1 段
果词抓住世界发生事情质变化缩减重组削减成现
生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题：雇成功变革程创造合适条件？员工度
难关？
应工作场变化提示
·意识改变会发生：发生生活中发生职业生涯中活
否认发生改变会事情变更复杂
·工作中保持警惕：知道周围发生什遇暗示变化发生线索时承认
保持开放沟通渠道：退缩期事情会利通需熟悉正发生变化理层
行寻求更细节便准确解事情透明诚实关恐惧：未知交道常常感厌
恶畏惧画面清晰
·评估：改变技力信心动摇时候认清长处
发挥里时注意发展领域努力改进
·僵硬：果僵化会变革程变更加困难足够灵活性角度
变革里应现技知识新闻技需获
·保持乐观：保持积极态度确定中淹没参新程中新场
景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏
尔马说世界受追捧—领导成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Acut down on the number of workers
Breshuffle the organization
Csurvive
[答案]C
附：
21企业实现_________进行减员重组削减成29
A减少工数量
B改组组织
C生存
[答案]C
22No industry is exemptmeans_________
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
[答案]A
附：
22没行业豁免指_________
A行业例外
B没行业例子
C行业豁免
[答案]A
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
附：
23_________外学者常讨问题
A老板变革创造利条件
B提高生产力
C工做什度变革
[答案]B
24How many suggestions does the author put forward？
A4
B5
C6
[答案]C
附：
24作者提出少建议？
A4
B5
C6
[答案]C
25From the passagewe know that Robin Sharma is_________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
附：
25文章中知道罗宾·夏尔马_________
A领导力成功方面专家
B伟领袖
C喜欢玩捉迷藏游戏
[答案]A
2630 题：请根短文容判断出语句否正确正确写T错误写F答案写答题
纸30
Passage 2
When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very
successful careerHe became CEOin1981at the age of 45At that timeGE had a very complex organizational
structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the
businesses should be number 1or2in the irrespective areasIf this was not the casemanagers had the options of
fixing the problemselling their particular businessor closing itIn an effort to streamline the organization
Welch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s
managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their
views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for
his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the
problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with
proposed solutionsHe or she then had three choices：to accept the proposalnot to accept itor to collect more
informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other
companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they
developed new productsThis helped the GE people to focus on the processes in their operations that would
improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeaders
Welch suggestedare not only those who achieve results but also those who share the values of the company
附：
第 2 段
2001 年通电气(GE)董事长兼 CEO 杰克·韦尔奇退休职业生涯说非常成功1981
年45 岁成 CEO时通电气组织结构非常复杂官僚义相严重
第变化启动战略制定程指导方针业务领域应该第第
二果样理选择解决问题出售特定业务者关闭精简组织韦
尔奇取消部门级取消数千带薪时工职位
重组GE 理员组织文化理风格发生变化中项目 WorkOut(策群群力)
期三天会议组理员齐聚堂公开分享观点会议级组织单
位提出挑战然级离开求组找解决问题方法持(会议持)帮助讨
天级出现提出解决方案然三选择：接受建议接受建议收集更
信息程级做出决定压力
提高效性效率计划佳实践目公司学获客户满意度
供应商建立联系种方式开发新产品助 GE 员专注操作
程中提高公司业绩
杰克·韦尔奇亲参通电气位克罗顿维尔培训中心理员培养工作韦尔奇建议领
导者仅取成果分享公司价值观
26Jack Welch retired at the age of 65
[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area
[答案]F
28If the business could not meet Welch＇s change requirementsits manager had 3choices
[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE＇s
managers
[答案]T
30The Work Outlasted a week
[答案]F
附：31
26杰克·韦尔奇 65 岁退休
[答案]T
27杰克韦尔奇坚持认家企业应该领域中少击败第三名
[答案]F
28果业务满足韦尔奇变更求理 3 选择
[答案]T
29重组改变通电气理员组织文化理风格前进行
[答案]T
30工作持续周
[答案]F
四写作（ 20 分）
31根求写作文
Write at least 100 words about an event caused by different understandings of the workplace cultureYou
may need to include the 5Ws and 1H elements(whowhenwhere whywhat and how)
附：
写少 120 字关职场文化理解引起事件
您需包括 5W 1H 元素(谁时什什)
参考答案：
In company workplace culture there is a big difference between Chinese and Westerners in terms of
communicative language Chinese people mostly use Have you eaten？ Where are you going？ and so on
when meeting each other every day which reflects a kind of intimacy between people But for Westerners this
way of greeting will make the other party feel sudden embarrassed and even unpleasant because Westerners
will understand this kind of questioning as a kind of interrogation and feel that the other party is asking about
their private life If you don＇t understand this difference between Eastern and Western cultures unnecessary
contradictions will arise
2020 年 1 月试题答案
交际语(题 2 分 10 分)
15 题：选择正确语句完成面话答案序号写答题纸
1―Is it possible for you to workout the plan tonight？
―___________________
AI＇ll do that
BI think so
CI＇d love to
[答案]B
附：
1―晚锻炼计划？
—___________________
A会样做
B想
C愿意
[答案]B
2―How did your meeting go yesterday？
―________actuallyit was really frustrating
ANot so good
BVery good
CNothing special
[答案]A
附：
2―昨天会议样？32
—实太真郁闷
A太
B
C没什特
[答案]A
3―I think things have been a bit difficult for us the last couple of months
―________We＇ve been working hardbut still getting behind
AYou＇re right
BI＇m afraid
CI don＇t think so
[答案]A
附：
3―认月说困难
―________直努力然落
A
B害怕
C认
[答案]A
4―Will you help me arrange a meeting with MrBrownplease？
―___________________
ANono way
BNoI can＇t
CSorry I can＇tI have to finish my project right now
[答案]C
附：
4―请帮安排布朗先生会面？
—___________________
A没办法
B
C起现必须完成项目
[答案]C
5―You＇d better not push yourself too hardYou can ask the team and listen
―___________________
AYou are right
BNowe can＇t do that
CI think it will kill our time
[答案]A
附：
5―太勉强问问团队听听
—___________________
A
B样做
C认会浪费时间
[答案]A
二词汇结构(题 2 分 30 分)
620 题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题
纸
6AT&T found that employees with better planning and decisionmaking skills were to be _________promoted
into management jobs33
Amore likely
Bmore like
Cmore unlikely
[答案]A
附：
6AT&T 发现具更计划决策力员工更晋升理职位
7_________managers spend most of their time in facetoface contact with othersbut they spend much of it
obtaining and sharing information
ANot only
BDo not only
CNot only do
[答案]C
附：
7理者仅部分时间花面面接触花量时间获取分享信息
8_________his angerthe employees called him MrThunderbut they loved him
ABecause
BIn spite of
CDue to
[答案]C
附：
8愤怒员工称雷霆先生爱
9_________clearly communicate with and actively listen to employees is essential to improve their
performance
ABe able to
BBeing able
CBeing able to
[答案]C
附：
9够清晰员工沟通积极倾听员工意见提高绩效关重
10I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership
and player roles
Ato
Bwith
Cfor
[答案]A
附：
10相信团队环境做出贡献领导球员角色方面
11Compared _________EnglishChinese is generally believed to be more difficult to learn
Awith
Bfrom
Cagainst
[答案]A
附：
11英语相般认汉语更难学
12_________the importance of Englishwe should put more effort into it and try to learn it well
AGave
BGiving
CGiven
[答案]C
附：
12认识英语重性应该更加努力努力学34
13_________on the hilltopyou could enjoy the scenery of the city bathed in the sun
AStanding
BStand
CStood
[答案]A
附：
13站山顶欣赏沐浴阳光城市风光
14There is no_________the fact that he is the best student in the class
Adeny
Bdenies
Cdenying
[答案]C
附：
14事实证明班学生
15Her desire for the_________of a beautiful town reinained
Acreate
Bcreation
Ccreated
[答案]B
附：
15重新想象创建美丽镇愿
16Every time I tried to say somethinghe would_________to something else
Amove off
Bmove on
Cmove over
[答案]B
附：
16次想说点什换说法
17To build the reservoir(水库) thousands of people have to be_________
Arelocated
Brepeated
Creopened
[答案]A
附：
17建水库千搬迁
18Good work_________good pay
Adeserves
Brequests
Cdeserts
[答案]A
附：
18工作值高薪
19At a rough_________we will take another four weeks to finish this plan
Avalue
Bestimate
Caccount
[答案]B
附：
19粗略估计需四星期完成计划
20Even the best continually seek ways to_________their skills
Asharp35
Bsharpener
Csharpen
[答案]C
附：
20优秀会断寻求提高技方法
三阅读理解(题 4 分 40 分)
2125 题：阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇s one word that captures the essence of what is occurring in the world todayit＇schangeDownsizing
reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most
conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholarshow can employers create suitable
conditions for a successful change process？And what can employees do to get through it？
Tips for dealing with change in the workplace
·Make yourself aware that change happens：it happens in personal lifeit happens in your professional lifeYou
can not live in the pastso denying that change could occur only makes things more complicated for you
·Stay alert in the workplace：know what is happening around youWhen you come across clues that hint change
is on the wayacknowledge them
·Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to
get acquainted with the occurring changesSeek more details from your management and peers to for man
accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is
often resented and dauntingMake the picture as clear as you can
·Assess yourself ： Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shakyRecognize
your strengths and where you could bring them into playAt the same timestay aware of your developmental
areas and work on improving those
·Don＇t be stiff：It will make the change process much harder if you are rigidBe flexible enough to look at the
different angles of the change and see where you could apply yourexistingskills and knowledgeand what
news skills you need to acquire
·Stay optimistic ： Keepapositiveattitudeanddon＇tletyourselfdrowninuncertaintyInvolve yourself in the new
processlocate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking
incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsought
after leadership and personal success experts
附：
第 1 段
果词抓住世界发生事情质变化缩减重组削减成现
生存常态没行业幸免保守机构正历重变革改变生存
变革理直学者争问题雇成功变革程创造合适条件？员工度
难关？
应工作场变化提示
·意识改变会发生：发生生活中发生职业生涯中活
否认发生改变会事情变更复杂
·工作中保持警惕：知道周围发生什遇暗示变化发生线索时承认
·保持畅通沟通渠道：懈怠期事情会利通需熟悉正发生变化理
层行寻求更细节便准确解事情透明透明坦诚面恐惧：处理未知事物常常
感厌恶畏惧画面清晰
·评估：改变技力信心开始动摇时候认清长处
方面发挥作时注意发展领域努力改进
·僵硬：果僵化会变革程变更加困难足够灵活性角度36
变革里应现技知识新闻技需获
·保持乐观：保持积极态度确定中淹没参新程中新场
景中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏
尔马说世界受追捧领导成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Acut down on the number of workers
Breshuffle the organization
Csurvive
[答案]C
附：
21企业实现_________进行减员重组削减成
A减少工数量
B改组组织
C生存
[答案]C
22No industry is exemptmeans_________
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
[答案]A
附：
22没行业豁免指_________
A行业例外
B没行业例子
C行业豁免
[答案]A
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
附：
23_________外学者常讨问题
A老板变革创造利条件
B提高生产力
C工做什度变革
[答案]B
24How many suggestions does the author put forward？
A4
B5
C6
[答案]C
附：
24作者提出少建议？
A4
B5
C6
[答案]C
25From the passagewe know that Robin Sharma is_________37
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
附：
25文章中知道罗宾·夏尔马_________
A领导力成功方面专家
B伟领袖
C喜欢玩捉迷藏游戏
[答案]A
2630 题：请根短文容判断出语句否正确正确写T错误写F答案写答题
纸
Passage 2
It＇s no secret that good leaders are also good communicatorsIndeed communication and leadership are
inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible
and authentic way？Here are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of
communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou a
restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable
terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you
want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean
in as few words as possible
3Find your own voiceUse language that＇s distinctly your own let your values come through in your
communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated
on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect real
people follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care
aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice
to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned
outit＇s important for employees to have a personal connection with you and the work you believe inShow the
people that work for you that you＇re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders
know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a
position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get
direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
附：
第 2 段
领导者沟通者已什秘密事实沟通领导力密分果
清晰信真实方式进行沟通激励激励引导？里 5 基沟通实
践效领导者：
1注意说做差距信效领导基石—行唯沟通方式必须
说致果行动言辞致未解决麻烦
2化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握
采取行动重弄清楚想说什注意技术术语避免商业说话增加复杂性
少词说出意思
3找声音明显属语言价值观交流中体现出正确
语言语法然重口分专注口专注众真实真实
尊重真实追真实38
4见见性关键利益相关者解谁关心什躲电脑面
进行电子互动—面面语音语音真实实质性方式互动常精疲力
竭环境中员工您您相信工作建立联系非常重您工作展示您参
您关心工作
5眼睛耳朵倾听效沟通双程领导者知道提出问题然
眼睛耳朵倾听处权威位置愿意直接表达真实意见会
总直接反馈需够读懂字里行间寻找非语言暗示
26Communication and leadership don＇t always go hand in hand
[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention
[答案]F
28Using technical jargon makes a leader convincing
[答案]F
29Communicating sincerely is always the best
[答案]T
30Observation is as important as communication when you want to know what people really think
[答案]T
附：
26沟通领导力总齐头进
[答案]F
27误解领导者意图时会出现说做差距
[答案]F
28技术术语领导者具说服力
[答案]F
29真诚沟通永远
[答案]T
30想知道真实想法时观察交流样重
[答案]T
四写作（ 20 分）
31题根写作求写出篇作文
Write at least 100 words about an event based on the following information You may need the 5Ws and l
H elements (whowhen where why what and how)
附：
根信息写出少 100 单词描述事件
您需 5Ws l H 元素 (谁时里什什)
Titanic
31 May 1911 She was launched The largest ship afloat
with a gross tonnage of 46328tons
10 April 1912 maiden voyage from Southampton to New York
At 11：40pm
on Sunday 14
April 1912
hit an iceberg
badly damaged 2227 passengers and crew onboard
At 2：20am
on Monday 15
April 1912 sank
1522 were drowned
705 escaped
At dawn on 15
April 1912
Some of the survivors were
picked up The Cunard liner Carpathia heard the
wireless distress calls39
参考答案：
Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York (via
Cherbourg and Queenstown)on 10 April 1912 With a gross tonnage of 46328 tons she was the largest ship
afloat(882 feet long 92 feet wide 8 decks rising to the height of an 11storey building)Four days and
seventeen hours after the voyage began at 11 40 pm on Sunday 14 April she hit an iceberg and was badly
damaged Two hours and forty minutes later she sank Of the 2227 passengers and crew 705 escaped in twenty
lifeboats and rafts including her master Captain Edward Smith At dawn on 15 April the Cunard liner
Carpathia having heard the Titanic＇s wireless distress calls 58 miles away arrived at the scene and began
picking up survivors
附：
泰坦尼克号 1911 年 5 月 31 日水 1912 年 4 月 10 日南安普敦驶纽约(途瑟堡皇
镇)总吨位 46328 吨海船舶(长 882 英尺宽 92 英尺8 层甲板升 11 层楼
高度)航行开始四天十七时4 月 14 日星期日晚 11 点 40 分撞座冰山严重受损
两时四十分钟沉没 2227 名客船员中705 坐 20 艘救生艇救生筏逃生中
包括爱德华·史密斯船长4 月 15 日黎明时分Cunard 班轮 Carpathia 58 英里外听泰坦尼
克号线求救信号达现场开始接走幸存者
2019 年 7 月试题答案
交际语(题 2 分 10 分)
15 题：选择正确语句完成面话答案序号写答题纸
1―Is it possible for you to work out the plan tonight？
―___________________
AI＇ll do that
BI think so
CI＇d love to
[答案]B
附：
1―晚制定计划？
—___________________
A会做
B想
C愿意
[答案]B
2―How did your meeting go yesterday？
―________actuallyit was really frustrating
ANot so good
BVery good
CNothing special
[答案]A
附：
2―昨天会议样？
—________实际真令沮丧
A太
B
C没什特
[答案]A
3―I think things have been a bit difficult for us the last couple of months
―_______We＇ve been working hardbut still getting behind
AYou＇re right
BI＇m afraid40
CI don＇t think so
[答案]A
附：
3―认月说困难
―_______直努力然落
A
B害怕
C认
[答案]A
4―Will you help me arrange a meeting with MrBrownplease？
―___________________
ANono way
BNoI can＇t
CSorry I can＇tI have to finish my project rig ht now
[答案]C
附：
4―请您帮安排布朗先生会面？
—___________________
A
B
C起现必须完成项目
[答案]C
5―You＇d better not push yourself too hardYou can ask the team and listen
―___________________
AYou are right
BNowe can＇t do that
CI think it will kill our time
[答案]A
附：
5―太勉强问问团队听听
—___________________
A
B样做
C认会浪费时间
[答案]A
二词汇结构(题 2 分 30 分)
620 题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题
纸
6The team creates an environment_________people are comfortable in communicatingadvocating positions
and taking action
Athat
Bwhich
Cin which
[答案]C
附：
6团队创造沟通张立场采取行动方面感环境
7If I take the time to talk with my manager at the beginning of a projectwe_________off to a great start on
the same page
Acan get41
Bhave got
Cget
[答案]A
附：
7果项目开始时花时间理交谈页面取良开端
8They have come to the conclusion_________this winter will be even colder than before
Athat
Bfor
Cwhich
[答案]A
附：
8出结年冬天会前更冷
9On hearing the news of_________the major exam againthe girl burst into tears
Aher having failed
Bshe failed
Cher being failed
[答案]A
附：
9听次高考格消息女孩泪流满面
10The reason_________he was absent from class yesterday was that he was ill and hospitalized
Afor
Bwhy
Cthat
[答案]B
附：
10昨天缺课原生病住院
11In high schoolI am equally comfortable_________as a member of a team and independently
Ato work
Bworking
Cwork
[答案]B
附：
11高中时作团队成员独立工作样感
12―Who should be responsible for the accident？
―The bossnot the workersThey just carried out the order_________
Aas are told
Bas told
Cas they told
[答案]B
附：
12―谁应该事负责？
—老板工吩咐做
A 说
B说
C正说
[答案]B
13My leather shoes cost me_________the last pairs I bought
Athree times as
Bthree time as
Cthree times as much as
[答案]C42
附：
13皮鞋价格买双三倍
14Without human resourcesno organization can_________the groundlet alone do business and make profits
Aget off
Bget up
Cget on
[答案]A
附：
14没力资源组织法起步更谈做生意盈利
15We_________with achievement
Adone
Bare obsessed
Ccatch up
[答案]B
附：
15痴迷成
16Current opinion among politicians is that she is_________stands for her principles
Aencourage
Bcourage
Ccourageous
[答案]C
附：
16目前政界士法勇敢坚持原
17Good work_________good pay
Adeserves
Brequests
Cdeserts
[答案]A
附：
17工作值高薪
18At a rough_________we will take another four weeks to finish this plan
Avalue
Bestimate
Caccount
[答案]B
附：
18粗略估计需四星期完成计划
19To build the reservoir(水库)thousands of people have to be_________
Arelocated
Brepeated
Creopened
[答案]A
附：
19建水库千搬迁
20We need_________comm uni cation skills：listen carefullythink before you speak and manage conflicts
diplomatically
Aoutstanding
Bplain
Cgeneral
[答案]A
附：43
20需出众沟通技巧：认真倾听三思行外交处理突
三阅读理解(题 4 分 40 分)
2125 题：阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇s one word that captures the essence of what is occurring in the world todayit＇s change Downsizing
reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most
conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholars：how can employers create suitable
conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
• Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou
cannot live in the pastso denying that change could occur only makes things more complicated for you
•Stay alert in the workplace know what is happening around youWhen you come across clues that hint change
is on the wayacknowledge them
•Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to
get acquainted with the occurring changesSeek more details from your management and peers to form an
accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is
often resented and dauntingMake the picture as clear as you can
•Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilities gets
shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your
developmental areas and work on improving those
•Don＇t be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the
different angles of the change and see where you could apply yourexisting skills and knowledgeand what
news skills you need to acquire
•Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new
processlocate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking
incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter
leadership and personal success experts
附：
第 1 段
果词够抓住世界正发生事情质变化裁员重组削减成
现生存常态没行业例外保守机构生存进行重变革
变革理直学者争问题：雇成功变革程创造合适条件？员工度
难关？
应工作场变化提示
•意识改变会发生发生生活中发生职业生涯中活
否认发生改变会事情变更复杂
•工作场保持警惕知道周围正发生什遇暗示变化正发生线索时承认
•保持开放沟通渠道：懈怠期事情会利通您需熟悉正发生变化您理
层行寻求更细节形成事准确理解透明透明坦诚面恐惧：处理未知事物常
常感厌恶畏惧画面清晰
•评估改变技力信心开始动摇时候认清长处
发挥作方时注意发展领域努力改进领域
•僵硬果僵化变革程变更加困难足够灵活性角度
变革里应现技知识需获新闻技
•保持乐观保持积极心态沉浸确定中参新程中新场景
中正确定位调整
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏44
尔马说世界受追捧领导成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Acut down on the number of workers
Breshuffle the organization
Csurvive
[答案]C
附：
21企业实现_________进行减员重组削减成
A减少工数量
B改组组织
C生存
[答案]C
22No industry is exemptmeans_________
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
[答案]A
附：
22没行业豁免指_________
A行业例外
B没行业例子
C行业豁免
[答案]A
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
附：
23_________外学者常讨问题
A老板变革创造利条件
B提高生产力
C工做什度变革
[答案]B
24How many suggestions does the author put forward？
A4
B5
C6
[答案]C
附：
24作者提出少建议？
A4
B5
C6
[答案]C
25From the passagewe know that Robin Sharma is_________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A45
附：
25文章中知道罗宾·夏尔马_________
A领导力成功方面专家
B伟领袖
C喜欢玩捉迷藏游戏
[答案]A
2630 题：请根短文容判断出语句否正确正确写T错误写F答案写答题
纸
Passage 2
Nokia executives attempted to explain its fall from the top of the smart phone pyramid with three factors：1)
that Nokia was technically inferior to Apple2) that the company was complacent and3) that its leaders didn＇t
see the disruptive iPhone coming
It has also been argued that it was none of the aboveNokia lost the smart phone battle because of divergent
shared fears among the company＇s middle and top managers which led to companywide inertia that left it
powerless to respond to Apple＇s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers
and external experts the researchers discovered a culture of fear due to temperamental leaders and that
frightened middle managers were scared of telling the truth
The fear that froze the company came from two placesFirstthe company＇s top managers had a terrifying
reputationSome members of Nokia＇s board and top management were described as extremely temperamental
and they regularly shouted at people at the top of their lungsIt was very difficult to tell them things they
didn＇t want to hearSecondly top managers were afraid of the external environment and not meeting their
quarterly targetswhich also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing themMiddle managers were told that they
were not ambitious enough to meet top managers＇ goals
Fearing the reactions of top managers middle managers remained silent or provided optimistic filtered
informationThusmiddle managers directly lied to top management
Worsea culture of status inside Nokia made everyone want to hold onto vested power for fear of resources
being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to
undertake challenging assignments
Beyond verbal pressuretop managers also applied pressure for faster performance in personnel selectionThis
led middle managers to over promise and under deliverOne middle manager told us that you can get resources
by promising something earlieror promising a lotIt＇s sales work
While modest fear might be healthy for motivationabusing it can be like overusing a drugwhich risks
generating harmful side effectsTo reduce this riskleaders should coordinate with the varied emotions of the
staffNokia＇s top managers should have encouraged safe dialogue internal coordination and feedback to
understand the true emotion in the organization
附：
第 2 段
诺基亚高试图三素解释智手机金字塔顶端跌落原：1)诺基亚技术苹
果2)公司满3)领导者没颠覆性 iPhone
认诺基亚输掉智手机战公司中层高层理员间存
恐惧导致公司范围惰性力应苹果博弈
根深入调查高层中层理员工程师外部专家 76 次访谈结果研究员发现
气质型领导者造成恐惧文化受惊中层理员害怕说真话
冻结公司恐惧两方面首先公司高层理员声名狼藉诺基亚董事会高层理
员成员描述极端脾气暴躁常喊 想听事情难告诉
次高层理员害怕外部环境法完成季度目标影响中层理员方式
高层理者中层理者害怕失中层理者告知没足够野心实现高层
理者目标46
害怕高层反应中层理者保持沉默提供乐观滤信息中层理者直
接高层撒谎
更糟糕诺基亚部位文化想保持权力果传递坏消息表
明没足够胆量雄心承担具挑战性务害怕资源分配方
口头压力外高层理员施加压力求员选拔中提高绩效导致中层理
员度承诺交付足位中层理员告诉通提前承诺承诺获资源
销售工作
然适度恐惧激励益滥度药物样会产生害副
作降低种风险领导者应该协调员工情绪诺基亚高层理员应该鼓励安全话
部协调反馈解组织中真实情绪
26Nokia lost the smart phone battle because its technology is not as good as that of Apple
[答案]F
27Nokia＇s middle managers were frank to tell the truthbut the top ones didn＇t listen to them
[答案]F
28Nokia＇s top managers were too moody to hear anything good but harsh
[答案]T
29Middle managers in Nokia delivered results more than they promised earlier
[答案]F
30Nokia＇s top managers should have had better conversation techniques to encourage internal coordination and
truth
[答案]T
附：
26诺基亚智手机战中输技术苹果
[答案]F
27诺基亚中层理员坦率说实话高层听
[答案]F
28诺基亚高层理员喜怒常听刺耳话
[答案]T
29诺基亚中层理员交付结果前承诺
[答案]F
30诺基亚高层理员应该更谈话技巧鼓励部协调真实
[答案]T
四写作（ 20 分）
31根求写作文
Write at least 100 words about an event based on the following information You may need the 5Ws and l
H elements (whowhen where why what and how)
备注翻译：
根信息写出少 100 单词描述事件 您需 5Ws l H 元素
(谁时里什什)
Titanic
31 May 1911 She was launched The largest ship afloat
with a gross tonnage of 46328tons
10 April 1912 maiden voyage from Southampton to New York
At 11：40pm
on Sunday 14
April 1912
hit an iceberg
badly damaged
2227 passengers and crew onboard
At 2：20am
on Monday 15
April 1912
sank 1522 were drowned
705 escaped47
At dawn on 15
April 1912
Some of the survivors were
picked up
The Cunard liner Carpathia heard the
wireless distress calls
参考答案：
Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York (via
Cherbourg and Queenstown)on 10 April 1912 With a gross tonnage of 46328 tons she was the largest ship
afloat(882 feet long 92 feet wide 8 decks rising to the height of an 11storey building)Four days and
seventeen hours after the voyage began at 11 40 pm on Sunday 14 April she hit an iceberg and was badly
damaged Two hours and forty minutes later she sank Of the 2227 passengers and crew 705 escaped in twenty
lifeboats and rafts including her master Captain Edward Smith At dawn on 15 April the Cunard liner
Carpathia having heard the Titanic＇s wireless distress calls 58 miles away arrived at the scene and began
picking up survivors
附：
泰坦尼克号 1911 年 5 月 31 日水 1912 年 4 月 10 日南安普敦驶纽约(途瑟堡皇
镇)总吨位 46328 吨海船舶(长 882 英尺宽 92 英尺8 层甲板升 11 层楼
高度)航行开始四天十七时4 月 14 日星期日晚 11 点 40 分撞座冰山严重受损
两时四十分钟沉没 2227 名客船员中705 坐 20 艘救生艇救生筏逃生中
包括爱德华·史密斯船长4 月 15 日黎明时分Cunard 班轮 Carpathia 58 英里外听泰坦尼
克号线求救信号达现场开始接走幸存者
2019 年 1 月试题答案
交际语(题 2 分 10 分)
15 题：选择正确语句完成面话答案序号写答题纸
1―This project is too big for me to finish on time
―___________________
APlease dome a favor
BYou may ask for help
CI＇ll give you a hand
[答案]C
附：
1―项目太法时完成
—___________________
A请帮忙
B寻求帮助
C会帮
[答案]C
2―I＇dlikeawakeupcallat7：00amplease
―OK_________
Ayou will certainly make it
BI＇ll make sure you get one
Cjust do what you like
[答案]B
附：
2―想早 7：00 起床拜托
―_________
A定会成功
B会确保48
C做喜欢事
[答案]B
3―Terribly sorry to interruptbut may I use your dictionary？
―Yes_________
Aof course
Bit doesn＇t matter
Cno hurry
[答案]A
附：
3―非常抱歉扰字典？
―_________
A然
B没关系
C着急
[答案]A
4―I think I have made a great mistake
―___________________
AI don＇t think soYou really made an error
BI don＇t think soIt＇s really terrible
CI don＇t think soIt＇s not your fault
[答案]C
附：
4―认犯错误
—___________________
A认真犯错误
B认真糟糕
C认错
[答案]C
5―___________________
―I＇d like to have this film developed
AWhat＇s it？
BMay I help you？
CWhat do you want？
[答案]B
附：
5—___________________
—想洗部电影
A什事？
B帮？
C想什？
[答案]B
二词汇结构(题 2 分 30 分)
620 题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题
纸
6AT&T found that employees with better planning and decisionmaking skills were_________to be promoted
into management jobs
Amore likely
Bmore like
Cmore unlikely49
[答案]A
附：
6AT&T 发现具更计划决策力员工更提拔理岗位
7_________managers spend most of their time in facetoface contact with othersbut they spend much of it
obtaining and sharing information
ANot only
BDo not only
CNot only do
[答案]C
附：
7理员仅部分时间花面面接触部分时间花获取分享信息
8There is no_________the fact that he is the best student in the class
Adeny
BC
Cdenies
[答案]B
附：
8事实证明班学生
9Effective leaders distill complex thoughts and strategies into simplememorable terms_________colleagues
and customers can grasp and act upon
Awhen
Bthat
Cwho
[答案]B
附：
9效领导者复杂思想策略提炼成简单易记术语事客户够掌握采取行动
10It is through enthusiasm and quiet intensity_________we transform creativity and vision into the
technologies
Athat
B
Cwhich
[答案]A
附：
10正通热情安静强度创造力远见转化技术
11Compared_________EnglishChinese is generally believed to be more difficult to learn
Awith
Bfrom
Cagainst
[答案]A
附：
11英语相般认中文更难学
12_________the importance of Englishwe should put more effort into it and try to learn it well
AGave
BGiving
CGiven
[答案]C
附：
12认识英语重性应该更加努力努力学
13He will write to me as soon a she_________home
Awill have returned
Breturns50
Cwill return
[答案]B
附：
13回家会写信
14Linda walked at the head_________by her colleagues
Afollowed
Bfollowing
Cto follow
[答案]A
附：
14琳达走前面事面
15After days of investigationthe police were_________reality
Aattempting
Bapproving
Capproaching
[答案]C
附：
15天调查警方正接现实
16Every time I tried to say somethinghe would_________to something else
Amove off
Bmove on
Cmove over
[答案]B
附：
16次想说点什换说法
17He＇s left nowbut productivity hasn＇t_________that much
Acarried on
Bcaught up
Cpicked up
[答案]C
附：
17现离开工作效率没提高少
18They_________all their computing workiethey arrange for some outside company to do the work
Aoutsource
Boutside
Coutsell
[答案]A
附：
18外包计算工作安排外部公司做工作
19The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff
Aexceeds
Bexcellent
Cexcels
[答案]C
附：
19领导者擅长创造机会奖励认感谢员工
20you can＇t_________to sit backeven though it might be tempting
Aafford
Bstand
Cbear
[答案]A51
附：
20坐毙—诱
三阅读理解(题 4 分 40 分)
2125 题：阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
Passage 1
If there＇s one word that captures the essence of what is occurring in the world todayit＇s change Downsizing
reorganizing and cutting costs are now the norm for survivalNo industry is exemptEven the most
conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholars：how can employers create suitable
conditions for a successful change process？ And what can employees do to get through it？
Tips for dealing with change in the workplace
•Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou
cannot live in the pastso denying that change could occur only makes things more complicated for you
•Stay alert in the workplace know what is happening around youWhen you come across clues that hint change
is on the wayacknowledge them
•Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothlyYou need to
get acquainted with the occurring changesSeek more details from your management and peers to form an
accurate understanding of the matterBe transparent and honest about your fears：dealing with the unknown is
often resented and dauntingMake the picture as clear as you can
•Assess yourself Change is a time when one＇s confidence about one＇s skills and capabilities gets
shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your
developmental areas and work on improving those
•Don＇t be stiff It will make the change process much harder if you are rigidBe flexible enough to look at the
different angles of the change and see where you could apply your existing skills and knowledgeand what
news skills you need to acquire
•Stay optimistic Keep a positive attitude and don＇t let yourself drown in uncertaintyInvolve yourself in the new
processlocate yourself properly in the new scenarioAdjust
You can＇t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking
incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world＇s mostsoughtafter
leadership and personal success experts
附：
第 1 段
果词够抓住世界正发生事情质变化裁员重组削减成
现生存常态没行业例外保守机构生存进行重变革
变革理直学者争问题：雇成功变革程创造合适条件？员工度
难关？
应工作场变化提示
•意识改变会发生发生生活中发生职业生涯中活
否认发生改变会事情变更复杂
•工作场保持警惕知道周围正发生什遇暗示变化正发生线索时承认
•保持开放沟通渠道：懈怠期事情会利通您需熟悉正发生变化您理
层行寻求更细节形成事准确理解透明透明坦诚面恐惧：处理未知事物常
常感厌恶畏惧画面清晰
•评估改变技力信心开始动摇时候认清长处
发挥作方时注意发展领域努力改进领域
•僵硬果僵化变革程变更加困难足够灵活性角度
变革里应现技知识需获新闻技
•保持乐观保持积极心态沉浸确定中参新程中新场景
中正确定位调整52
通跳山达珠穆朗玛峰通渐进步骤达山顶步步达目标罗宾夏
尔马说世界受追捧领导成功专家
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Acut down on the number of workers
Breshuffle the organization
Csurvive
[答案]C
附：
21企业实现_________进行减员重组削减成
A减少工数量
B改组组织
C生存
[答案]C
22No industry is exemptmeans_________
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
[答案]A
附：
22没行业豁免指_________
A行业例外
B没行业例子
C行业豁免
[答案]A
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
附：
23_________外学者常讨问题
A老板变革创造利条件
B提高生产力
C工做什度变革
[答案]B
24How many suggestions does the author put forward？
A4
B5
C6
[答案]C
附：
24作者提出少建议？
A4
B5
C6
[答案]C
25From the passagewe know that Robin Sharma is_________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek53
[答案]A
附：
25文章中知道罗宾·夏尔马_________
A领导力成功方面专家
B伟领袖
C喜欢玩捉迷藏游戏
[答案]A
2630 题：请根短文容判断出语句否正确正确写T错误写F答案写答题
纸
Passage 2
It＇s no secret that good leaders are also good communicatorsIndeed communication and leadership are
inextricably tiedHow can you galvanizeinspire or guide others if you don＇t communicate in a clearcredible
and authentic way？Here are 5 essential communication practices of effective leaders：
(1)Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode
of communicationand it must be congruent with what you sayIf your actions don＇t align with your wordsyou
a restoring up trouble for the future
(2)Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable
terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you
want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean
in as few words as possible
(3)Find your own voiceUse language that＇s distinctly your own let your values come through in your
communicationCorrect use of language and grammar are importantof coursebut don＇t become overly fixated
on eloquence for eloquence＇s sakeconcentrate on being distinct and realPeople want realpeople respect real
people follow real
(4)Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care
aboutDon＇t hide behind a computer and only interact with people electronicallysee them face to face and voice
to voiceand interact with them in a realsubstantial wayIn today＇s environmentwhere people are often burned
outit＇s important for employees to have a personal connection with you and the work you believe inShow the
people that work for you that you＇re engaged and that you care about them and their work
(5)Listen with your eyes as well as your earsEffective communication is a twoway process and good
leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a
position of authorityothers maybe reluctant to express their real opinions to you directlyYou won＇t always get
direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
附：
第 2 段
领导者沟通者已什秘密事实沟通领导力密分果
清晰信真实方式进行沟通激励启发引导？里 5 基沟通实
践效领导者：
(1)注意说做间差距信效领导基石—行唯沟通方式必须
说致果行言辞致未恢复麻烦
(2)化繁简效领导者复杂思想策略提炼成简单易记术语事客户够掌握
采取行动重明确想说话注意技术术语避免业务说话增加复杂性少
词说出意思
(3)找声音明显属语言价值观交流中体现出正确
语言语法然重口分专注口集中注意力真实尊重真实
追真实
(4)见见性您关键利益相关者解您谁您关心什躲电脑面
进行电子互动—面面语音语音真实实质性方式互动常精疲力竭
环境中员工您您相信工作建立联系非常重您工作展示您重新订婚54
关心工作
(5)眼睛耳朵倾听效沟通双程领导者知道提出问题然
眼睛耳朵倾听处权威愿意直接表达真实意见会总
直接反馈需够读懂字里行间寻找非语言暗示
26Communication and leadership don＇t always go hand in hand
[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention
[答案]F
28Using technical jargon makes a leader convincing
[答案]F
29Communicating sincerely is always the best
[答案]T
30Observation is as important as communication when you want to know what people really think
[答案]T
附：
26沟通领导力总齐头进
[答案]F
27误解领导者意图时会出现说做差距
[答案]F
28技术术语领导者具说服力
[答案]F
29真诚沟通永远
[答案]T
30想知道真实想法时观察交流样重
[答案]T
四写作( 40 分)
31根求写作文
Write a composition with at least 100 words on My Dream Job
附：
理想职业写篇少 100 字作文
参考答案：
I want to be a teacher since I was a childWhen I was in primary schoolI was very admire the position of
teacherThey are knowledgeable just seems that there is nothing they don＇t knowThey treat us just like their
childrenThey care about our studylife and healthSince thenI have made my mine to be a teacher in the
futureI would like to be a kind and knowledgeable per on like my teacherSobeing a teacher is my dreamI
will try my best to study well to reach my dream
2018 年 7 月试题答案
交际语(题 2 分 10 分)
15 题：选择正确语句完成面话答案序号写答题纸
1―I think things have been a bit difficult for us the last couple of months
―__________We＇ve been working hardbut still getting behind
AYou＇re right
BI＇m afraid
CI don＇t think so
[答案]A
附：
1―认月说困难
―__________直努力然落
A55
B害怕
C认
[答案]A
2―How can you explain the latest situation？
―_________I know it is all my fault
ASorry
BExcuse me
CI＇m afraid
[答案]A
附：
2―解释情况？
―_________知道错
A起
B起
C害怕
[答案]A
3―Do you mind if I use vouchers to spend in a restaurant？
―___________________
AYesplease
BNot at allGoa head
CNothank you
[答案]B
附：
3―介意代金券餐厅消费？
—___________________
A请
B点果阿头
C谢谢
[答案]B
4―I＇m going to Beijing for a few days
―_________I wish I could go with you
AIt doesn＇t matter
BForget it
CI really envy you
[答案]C
附：
4―北京天
—_________希起
A没关系
B算
C真羡慕
[答案]C
5―The Auto Show in the City Stadium has been canceled
―Ohno_________
AWhat a pity
BIt doesn＇t matter
CIt＇s not interesting at all
[答案]A
附：56
5―城市体育场车展取消
―_________
A真惜
B没关系
C点趣
[答案]A
二词汇结构(题 2 分 30 分)
620 题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题
纸
6I would recommend that you_________on following through with projects
Aworked
Bwork
Cwould work
[答案]B
附：
6建议继续完成项目
7The Human Resource Managing Department at Honda is given specific instructions_______employ the best
possible workers
Ahow to
Bon what to
Con how to
[答案]C
附：
7田力资源理部门予雇佣优秀员工具体指示
8Creativityespecially_________which takes place across departmental boundariesis likely to suffer hugely
as team synergy slips
Athat
Bthose
C
[答案]A
附：
8创造力尤跨部门创造力会着团队协效应滑遭受巨损失
9Companies are_________interested in your soft skills_________they are in your hard skills
Asothat
Basas
Cnotuntil
[答案]B
附：
9公司软技感兴趣硬技感兴趣
10The majority of these team challenges_________anywhere
Acan deliver
Bare delivered
Ccan be delivered
[答案]C
附：
10团队挑战中部分方进行
11The demands and requirements placed on the CEO of Sony are different from_________on the manager of
your local Wendy＇s restaurant
Athese
Bthose
Cwhich57
[答案]B
附：
11索尼首席执行官求求温迪餐厅理
12Who was_________the meeting？
Achairing
Bleading
Ccharging
[答案]A
附：
12谁持会议？
13What you need to do is to keep things short and sweet_________just the
Aquestions
Btopics
Chighlights
[答案]C
附：
13需做事情变简短甜蜜突出重点
14Supervisors should_________their employees in twoway communication so that understanding takes place
Aenable
Bengage
Cencourage
[答案]B
附：
14应该员工进行双沟通便相互理解
15Even the best continually seek ways to_________their skills
Asharp
Bsharpener
Csharpen
[答案]C
附：
15优秀会断寻找方法提高技
16Current opinion among politicians is that she is_________stands for her principles
Aencourage
Bcourage
Ccourageous
[答案]C
附：
16目前政界士法勇敢坚持原
17Good work_________good pay
Adeserves
Brequests
Cdeserts
[答案]A
附：
17工作值高薪
18At a rough_________we will take another four weeks to finish this plan
Avalue
Bestimate
Caccount
[答案]B
附：58
18粗略估计需四星期完成计划
19To build the reservoir(水库)thousands of people have to be_________
Arelocated
Brepeated
Creopened
[答案]A
附：
19建水库千搬迁
20We need_________communication skills：listen carefullythink before you speak and manage conflicts
diplomatically
Aoutstanding
Bplain
Cgeneral
[答案]A
附：
20需出色沟通技巧：仔细倾听三思行外交处理突
三阅读理解(题 4 分 40 分)
2125 题：阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
Passage 1
In 1916a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielle et
Generale which set forth five distinct functions of managing that Fayol insisted were applicable in any
industryIn the 1950＇smanagement textbooks began to incorporate some of a Fayol＇s ideas into their content
and todaymanagement courses still use many of his ideas to teach management to business students
Planning
Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers
to be aware of challenges facing their businessesand then it requires managers to forecast future business and
economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach
themThey reevaluate their plans as conditions change and make adjustments as necessary
Organizing
Managers organize by bringing together physicalhuman and financial resources to achieve objectivesThey
identify activities to be accomplishedclassify activitiesassign activities to groups or individualscreate
responsibilities and delegate authorityThey then coordinate everything so operations run smoothly
Leading
Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use
of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can
influence their personnel to view situations from their perspectivesLeading also involves supervision of
employees and their work
Controlling
Controlling involves measuring achievement against established objectives and goalsIt also requires managers
to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of
actionManagers first establish objectives and goalsthen measure achievementsidentify anything that is
keeping the company from achieving their objectives and goalsand provide means of correction if necessary
Staffing
Without human resourcesno organization can get off the groundlet alone do business and make profitsSome
distinct features of the staffing function are：
●It puts the right man in the right job
●It is an ongoing activity as employees keep leaving and joining the companythey also retire from time to
time leaving empty places in various positions
●Efficiency is a prime focus of this function as managing people is the toughest job there iseverything must be
accounted forleavespaymentsbenefitsmedical allowancessocial security accounting and much more59
附：
第 1 段
1916 年法国煤矿厂长亨利·法约尔(Henri Fayol)写名Industrielle et Generale书提
出法约尔坚持适行业五种理职1950 年代理教科书开始吸收法约尔
思想进入容天理课程然许想法商科学生教授理
规划
规划包括决定家公司带里选择达里步骤首先求理者意识业务
面挑战然求理者预测未业务济状况然制定目标定期限实现
决定接触步骤会着情况变化重新评估计划根需进行调整
组织
理员通汇集物理力财力资源实现目标确定完成活动活动进行分类
活动分配团体制定责放权力然协调切运营利进行
领导
领导需理者激励员工实现业务目标目标需权力实现目标效沟通
力效领导影响员工角度情况领导包括监督员工工作
控制
控制涉根定目标目标衡量成求理者够识偏离成功成源提供纠
正措施理者首先建立目标目标然衡量成识保持变东西公司实现目标目标
必时提供纠正手段
员配备
没力资源组织法起步更说做生意盈利员配备功显着特点：
●合适做合适工作
●项持续活动员工断离开加入公司时常退休留岗位空位
●效率该功重点理员艰巨工作事情必须核算请假付款
福利医疗津贴社会保障会计等等
21What is the main idea of this passage？
ATo introduce some of the author＇s ideas about management
BTo introduce five distinct functions of managing proposed by Fayol
CTo promote the book entitled Administration Industrielle et Generale
[答案]B
附：
21段话思想什？
A介绍作者理思想
B介绍法约尔提出五种理职
C推广名 Administration Industrielle et Generale 书
[答案]B
22What are the influence of Fayol＇s book Administration Industrielleet Generale？
AIt is of no influence at all for today
BIt is nearly forgotten by the world
CIt is still great effect on current management courses
[答案]C
附：
22法约尔书 Administration Industrielle et Generale 什影响？
A天完全没影响
B世界遗忘
C目前理课程影响
[答案]C
23Which step of managing refers to bring staff together and tell them what to do？
ALeading60
BOrganizing
CStaffing
[答案]B
附：
23理步员工聚集起告诉做什？
A领先
B组织
C员配备
[答案]B
24Which item in Chinese below has not mentioned as things needed to take care for people management？
A住房公积金
B医疗补贴
C请假
[答案]A
附：
24项中文没提事理需注意事项？
A住房公积金
B医疗补贴
C请假
[答案]A
25In the step of________managers need to find out obstacles in the course of achieving company＇s objectives
and goals
Acontrolling
Bleading
Cplanning
[答案]A
附：
25________步骤中理者需找出实现公司目标目标程中障碍
A控制
B领先
C规划
[答案]A
2630 题：请根短文容判断出语句否正确正确写T错误写F答案写答题
纸
Passage 2
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive
work culture cultivates greater employee satisfaction greater employee satisfaction contributes to higher
performancehigher performance impacts improved client outcomesimproved client outcomes contribute to
service excellence
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership
vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about
cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence
the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others
maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work
colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who
work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in61
demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as
beinggood to work for＇ and have a competitive edgeNot only are these companies more able to attract and
retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult
issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core
values of the people in the workplaceThe people must trust each other and be able to openly express and
exchange ideas
Working through these steps will help with developing a positive business culture
附：
第 2 段
竞争激烈市场中领导者面着维持积极工作文化压力越越积极工作文化培养
更高员工满意度更高员工满意度助提高绩效更高绩效会改善客户成果改善客户成果
助提供卓越服务
积极工作文化加班建立需断关注种文化取决领导远见价值观
效领导者团队定基调鼓励积极工作场文化残疾带文化变革
工作场文化态度信念行价值观期组成影响工作场工
作方式里做事方式
文化方面家理解明显准时锅成文规
明显事解决问题
影响工作场否具积极前景许素工作场工作员控制范围
法控制素例全球价格暴跌供需变化公司控制素反应
确实创造积极工作环境公司社区中建立适合工作声誉具竞争优势
公司仅更吸引留住员工积极动更稳定处理问题适应变化
团队清楚期时会工作果觉组织价值观支持更
力处理困难问题
工作场文化变积极企业方行动必须工作场员核心价值观保持致
必须相互信够公开表达交流思想
完成步骤助发展积极商业文化
26A positive work culture will give workers more satisfaction
[答案]T
27Positive cultures have a lot to do with leadership vision and values
[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a
workplace culture to be positive
[答案]F
29In competitive marketsleaders are under more and more pressure to keep a positive work culture
[答案]T
30Positive work culture can be built in a short period of time
[答案]F
附：
26积极工作文化会工更满足感
[答案]T
27积极文化领导愿景价值观关系
[答案]T
28企业方行动必须员工核心价值观工作场文化变积极
[答案]F
29竞争激烈市场中领导者承受着越越压力保持积极工作文化62
[答案]T
30积极工作文化短时间建立起
[答案]F
四写作（ 20 分）
31根根信息求完成工作计划
Make an action plan based on the following hints of steps
AIdentify wasteful usage
BIdentify person(s) or department(s) with highest supply usage
CPerform audit(审计审核) of supply costs for last 24 hours
DPerform audit of supply usage for last 24 hours
EShop(解聘辞退) suppliers
FNegotiate new supply rates
GCreate standard supply list and utilization controls
HEvaluate supplier agreements
附：
根步骤提示制定行动计划
A识浪费
B确定耗材率高员部门
C 24 时供应成进行审计(审计审核)
D 24 时耗材情况进行审计
EShop(解聘辞退)供应商
F协商新供应率
G创建标准供应清单控制
H评估供应商协议
Objective Priority Action Steps Jack Brown September 15 Completed
Reduce
Office
Supply
costs by
10 by the
end of the
4th
quarter
(1) Mike Jones September 15 Completed
(2) Mike Jones October 1 Completed
(3) JackMike October 30 Completed
(4) Jack November 15 In Process
(5) Jack November 15 In Process
(6) Jack December 15 In Process
(7) JackMike
Mike
January 15 Not started
(8) Jack Brown September 15 Completed
参考答案：
Objective Priority Action Steps Jack Brown September 15 Completed
Reduce
Office
Supply
costs by
10 by the
end of the
4th
quarter
(1) C Mike Jones September 15 Completed
(2) D Mike Jones October 1 Completed
(3) B JackMike October 30 Completed
(4) A Jack November 15 In Process
(5) H Jack November 15 In Process
(6) E Jack December 15 In Process
(7) F JackMike
Mike
January 15 Not started
(8) G Jack Brown September 15 Completed
2018 年 1 月试题答案
交际语(题 2 分 10 分)
15 题：选择正确语句完成面话答案序号写答题纸
1―Is it possible for you to workout the plan tonight？63
―___________________
AI＇ll do that
BI think so
CI＇d love to
[答案]B
附：
1―晚锻炼计划？
—___________________
A会样做
B想
C愿意
[答案]B
2―How did your meeting go yesterday？
―___________actuallyit was really frustrating
ANot so good
BVery good
CNothing special
[答案]A
附：
2―昨天会议样？
―实太真郁闷
A太
B
C没什特
[答案]A
3―I think things have been a bit difficult for us the last couple of in on ths
―___________We＇ve been working hardbut still getting behind
AYou＇re right
BI＇m afraid
CI don＇t think so
[答案]A
附：
3―认场赛中事情说点困难
―___________直努力然落
A
B害怕
C认
[答案]A
4―Will you help me arrange a meeting with MrBrownplease？
―___________________
ANono way
BNoI can＇t
CSorry I can＇tI have to finish my project right now
[答案]C
附：
4―请帮安排布朗先生会面？
—___________________
A
B64
C起现必须完成项目
[答案]C
5―You＇d better not push yourself too hardYou can ask the team and listen
―___________________
AYou are right
BNowe can＇t do that
CI think it will kill our time
[答案]A
附：
5―太勉强问问团队听听
—___________________
A
B样做
C认会浪费时间
[答案]A
二词汇结构(题 2 分 30 分)
620 题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题
纸
6_________his anger the employees called him MrThunderbut they loved him
ADue to
BIn spite of
CBecause
[答案]A
附：
6愤怒员工称雷霆先生爱
7_________ CEO s spend planningthe more profitable their companies are
AThe more time
BIf more
CThe less time
[答案]A
附：
7CEO 花计划时间越公司越赚钱
8In today＇s environment _________people are often burned out it＇s important for employees to have a
personal connection with you and the work you believe in
Awhen
Bwhere
Cwhile
[答案]B
附：
8常精疲力竭环境中员工您您相信工作建立联系非常重
9_________clearly communicate with and actively listen to employees is essential to improve their
performance
ABe able to
BBeing able
CBeing able to
[答案]C
附：
9够清晰员工沟通积极倾听员工意见提高绩效关重
10I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership
and player roles65
Ato
Bwith
Cfor
[答案]A
附：
10相信团队环境做出贡献领导球员角色方面
11Compared_________EnglishChinese is generally believed to be more difficult to learn
Awith
Bfrom
Cagainst
[答案]A
附：
11英语相般认中文更难学
12_________the importance of Englishwe should put more effort into it and try to learn it well
AGave
BGiving
CGiven
[答案]C
附：
12认识英语重性应该更加努力努力学
13He will write to me as soon a she_________home
Awill have returned
Breturns
Cwill return
[答案]B
附：
13回家会写信
14Linda walked at the head_________by her colleagues
Afollowed
Bfollowing
Cto follow
[答案]A
附：
14琳达走前面事面
15After days of investigationthe police were _________reality
Aattempting
Bapproving
Capproaching
[答案]C
附：
15天调查警方正尝试现实
16I think the primary_________factor is there＇s been so much absence lately
Acontributing
Bcausing
Caffecting
[答案]A
附：
16认原缺席太
17An agreement was reached on the_________of mutual respect and mutual interest
Abasic
Bbase66
Cbasis
[答案]C
附：
17相互尊重利益基础达成协议
18Please ask the solicitor what his_________would be to take the case to court
Afare
Bfee
Csalary
[答案]B
附：
18请询问律师案件告法庭费
19All the_________guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
[答案]C
附：
19尊贵客坐前排
20Learning new things has always been a great_________for me
Amotivator
Bmotivate
Cmotivation
[答案]A
附：
20学新事物直动力
三阅读理解(题 4 分 40 分)
2125 题：阅读列短文 ABC 三选项中选出正确答案答案序号写答题纸
Passage 1
The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about
conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA
failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent
the messageSend reinforcementswe＇re going to advanceback to his Command Centerthrough along chain
of subordinatesWhen the message finally reached the Command Centerit hadmutatedto become Send three
and fourpencewe＇re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers
with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is a known as allocative failureThis occurs when a firm is not gathering enough
intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not
be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from
allocative communication failure then stocks will fall and there will be understaffingIf the inverse
happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either late
lacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of
coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failure This occurs when the general culture of a business or the relationships
between particular individuals or departments do not foster effective communicationThis leads to alienated
staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativity
especially that which takes place across departmental boundariesis likely to suffer hugely as team synergy67
slips
附：
第 1 段
沟通含义通常想象深刻沟通关构思发送接收解释信息确认
信息接收链条中点失败导致效沟通
效沟通灾难性著名事位英国陆军指挥官发送信息派遣增援
前进回指挥中心通属链信息终达指挥中心已变异成送三四便士
跳舞援军迟迟没
您通尝试 20 起玩中国耳语展示样原规模戏剧化您开始
相信息太成您结束信息
企业中沟通失败分三种类型种指示标志
●第种类型称分配失败发生公司没收集足够市场情报(常见情况)信息没达
正确点公司会市场步分配资源果需求升公司出现配置沟通失败库存会
降会出现员足果相反会出现库存剩员剩
●第二类执行失败触发特定事件行动沟通迟缓缺乏错误方面症状公司部门普
遍失方失协调增加客户投诉事情发生太晚根没发生
●种失败企业般文化特定部门间关系促进效沟通时
会发生种情况会导致员工疏远员工流失率增加旷工率增加普遍挫败感创造力尤跨
部门创造力会着团队协效应滑受巨影响
21Confirming reception of the sent messages means_________
Athe messages are sent to right receivers
Bthe messages are correctly understood
Cthe messages are correctly understood by right receivers
[答案]C
附：
21确认收发送消息意味着_________
A消息发送正确接收者
B消息正确理解
C正确接收者正确理解消息
[答案]C
22In the famous British Army Commander story which step probably did NOT go wrong in the
communication chain？
AConceiving
BSending
CReceiving
[答案]A
附：
22著名英国陆军指挥官事中通信链中步没出错？
A怀孕
B发送
C接收
[答案]A
23What is Chinese whispers？
AWho whispers in Chinese
BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
[答案]B
附：
23什汉语耳语？68
A谁中文耳语
B耳语传递信息游戏
C时说话声中国
[答案]B
24Allocative failure does NOT happen when_________
Athe right information goes to the right place
Ba company gathers false information
Cthe correct information is not received by the right department or person
[答案]A
附：
24正确信息达正确方时分配失败会发生
A正确信息正确方
B家公司收集虚假信息
C正确部门员没收正确信息
[答案]A
25According to the passagewhich of the following cases does NOT belong to human failure？
ADecreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
[答案]C
附：
25根文章列情况属障？
A降低跨部门创造力
B部门间沟通充分
C增加客户投诉
[答案]C
2630 题：请根短文容判断出语句否正确正确写T错误写F答案写答题
纸
Passage 2
When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a
very successful careerHe became CEOin1981at the age of 45At that time GE had a very complex
organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the
businesses should be numberlor 2 in the irrespective areasIf this was not the casemanagers had the options of
fixing the problemselling their particular businessor closing itIn an effort to streamline the organization
Welch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE＇s
managersOne such program was the WorkOut(群策群力)
Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the
meetings the superior presented the challenges for his or her organizational unitThen the superior had to
leave requesting the groups to find solutions to the problemsFacilitators( 会 议 持 ) helped these
discussionsOn the last day the superior was presented with proposed solutionsHe or she then had three
choices：to accept the proposalnot to accept itor to collect more informationThis process put great pressure
on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other
companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they
developed new productsThis helped the GE people to focus on the processes in their operations that would
improve the company＇s performance
Jack Welch was personally involved in developing managers at GE＇s training center in CrotonvilleLeaders
Welch suggestedare not only those who achieve results but also those who share the values of the company69
附：
第 2 段
2001 年通电气(GE)董事长兼 CEO 杰克·韦尔奇退休职业生涯说非常成功1981
年45 岁成 CEO时通电气组织结构非常复杂官僚作风相严重
第变化启动战略制定程指导方针业务领域应该第二果
样理选择解决问题出售特定业务 关闭精简组织韦尔奇取消
部门级取消数千受薪时工职位
重组GE 理员组织文化理风格发生变化中项目策群力
期三天会议理聚集起公开分享观点会议开始时级提出
组织单位挑战然级离开求组找解决问题方法 持(会议持)帮助
讨天级提出解决方案然三选择：接受建议接受建议收集
更信息流程级决策带压力
提高效性效率计划佳实践目公司学获客户满意度
供应商建立联系种方式开发新产品助 GE 员专注操作
程中提高公司业绩
杰克·韦尔奇亲参通电气位克罗顿维尔培训中心理员培养工作韦尔奇建议领
导者仅取成果分享公司价值观
26Jack Welch retired at the age of 65
[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3 in their respective area
[答案]F
28If the business could not meet Welch＇s change requirementsits manager had 3 choices
[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE＇s
managers
[答案]T
30The Work Outlasted a week
[答案]F
附：
26杰克·韦尔奇 65 岁退休
[答案]T
27杰克·韦尔奇坚持认家企业应该领域中少击败第三名
[答案]F
28果业务满足韦尔奇变更求理 3 选择
[答案]T
29重组改变通电气理员组织文化理风格前进行
[答案]T
30工作持续周
[答案]F
四写作( 20 分)
31根求写作文
Write at least 100 words about an event caused by different understandings of the workplace cultureYou
may need to include the 5Ws and 1H elements
备注翻译：
写少 100 字关职场文化理解引起事件
您需包括 5Ws 1H 元素
参考答案：
There is a big difference between Chinese and Western workplace cultures regarding salary increases The
topic of a salary increase is a very difficult thing to talk about in the traditional Chinese workplace In this70
regard foreign companies are more open They can treat the raise as a nonemotional thing and have a calm
discussion on the desk while Chinese bosses first of all they usually don＇t take the initiative to raise their
salary and if you say a raise they are likely to If the boss is disgusted he will consider Do you not want to do
it anymore

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