STANDARD OPERATING PROCEDURE
标准操作程序
INSPECTING F&B OUTLETS
检查餐饮区域
Task Number
务号：
PA0021
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
I expect Restaurants to be clean I want to enjoy my food and beverage in the comfort of hygienic and sanitized environments
希餐厅非常干净希卫生清洁环境中餐
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项务您客重
Answers
回答
1 I understand the importance of having clean restaurants 明白干净餐厅重性
2 It is important for us to take good care of our restaurants as this keeps our image high 维护餐厅卫生会提升客酒店印象
3 We can show our professionalism 体现专业
4 We can increase our GSTS score 增进客满意度
WHAT STEPS
什步骤
HOW STANDARDS
样标准
TRAINING QUESTIONS
培训问题
1) Entrance
入口
Check to ensure that doors are clean and working properly – particularly doors into the kitchen Ensure that hinges and handle are clean and there are no scratches on the surface
检查门清洁状况否工作正常特通厨房门检查门合页手否清洁门表面否刮痕
Check the ceiling to ensure it is free of cobwebs and that the light is working
检查天花板清洁否蜘蛛网顶灯工作否正常
Why do I have to check if the door is working
什需检查门否正常工作
How can I check the ceiling
检查天花板
2) Wall
墙面
Check the wall to ensure it is clean and stain free
检查墙面否清洁没污迹
Check the pictures on the wall to ensure that they are dust free
检查壁画否清洁
Check the light switches and sockets to ensure that they are clean
检查开关插座清洁
Why do I need to check the wall
什需检查墙面
What happens if pictures are not hanging straight
果壁画没挂正需做什
What do I have to check about the switches
需样检查开关
3) Floor
面
Check the floor skirting to ensure it is clean and not damaged
检查角线清洁否破裂
Check the floor to ensure it is clean and free of debris and stains Deep cleaning of floors in busy outlets – such as the Breakfast area should be periodically deep cleaned
检查面否碎片者污迹频繁区域需做清洁特早餐区域需定期清洁
What do I need to do when the skirting is damaged
果踢脚板破裂应该办
Why should the floor be stained How frequently should be outlets be deepcleaned
什面会污迹久需做次清洁
4) Furniture
家具
Check upholstery to ensure it is clean and free from stains Remove cushions to check underneath and ensure there is no hidden rubbish
Do I have to check as below cushions
需检查垫子底清洁
WHAT STEPS
什步骤
HOW STANDARDS
样标准
TRAINING QUESTIONS
培训问题
Check tables and chairs including the legs to ensure they are clean
检查室装饰品清洁否污迹坐垫挪开检查底部清洁状况
检查桌椅清洁状况
Do I have to check table by table and chair by chair
需检查桌椅清洁
5) Buffet counter
助台
Check around buffet counter area Ensure it is free of food droppings and stains
围绕布菲台检查确认没食品污迹
Why is this often a particularly stained location
什里非常容易产生污迹方
6) Plantsflowers
植物鲜花
Check the potsvases to ensure they are clean and free form cigarette butts
检查花钵清洁确认里面没烟头
Why are cigarettes found in plant pots
什花钵里会烟头
7) Windows
窗户
Check windows and curtains to ensure they are clean Always pull curtains and check behind them to ensure that area has been cleaned
检查窗户窗帘清洁注意检查窗帘背面区域清洁
How should I clean the window
清洁窗帘
8) Fire prevention facilities
消防器材
Check exit signs to ensure it is clean and working
检查安全逃生指示清洁工作否正常
Check fire hose and extinguisher to ensure they are clean
检查消火栓灭火器清洁
Why do Emergency signs need to be clean
什紧急出口指示需清洁
9) Exit and entrance to the kitchen
厨房出入口
Check the floor and mat to ensure that they are clean and properly placed Lift up the mat to ensure it is clean underneath
检查板垫子清洁垫子否正确放置垫子起检查底部清洁
Why is it important to clean the entrance to the kitchen
什检查厨房出入口处重
10) Report defects
问题报告
Report immediately any maintenance problems found while cleaning
清洁期间问题立报告
Why do I have to report them immediately
什需立报告
Summary questions：
问题概述
1 Why is it important to ensure F&B outlets are clean 什确保餐饮区域清洁重
2 What points must you check 需检查什方
3 When should you check 需什时候检查
4 Why is the floor particularly important 什板清洁特重
5 Do you need your work checked 需检查工作
6 What do you do if you see maintenance problems Do I need to report defects to HK or can I report this defect immediately to POMEC
果维修问题办报告客房部工程部
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头位进行实践操作做测试
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STANDARD OPERATING PROCEDURE
标准操作程序
INSPECTING F&B OUTLETS
检查餐饮区域
Task Number
务号：
PA0021
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
I expect Restaurants to be clean I want to enjoy my food and beverage in the comfort of hygienic and sanitized environments
希餐厅非常干净希卫生清洁环境中餐
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项务您客重
Answers
回答
1 I understand the importance of having clean restaurants 明白干净餐厅重性
2 It is important for us to take good care of our restaurants as this keeps our image high 维护餐厅卫生会提升客酒店印象
3 We can show our professionalism 体现专业
4 We can increase our GSTS score 增进客满意度
WHAT STEPS
什步骤
HOW STANDARDS
样标准
TRAINING QUESTIONS
培训问题
1) Entrance
入口
Check to ensure that doors are clean and working properly – particularly doors into the kitchen Ensure that hinges and handle are clean and there are no scratches on the surface
检查门清洁状况否工作正常特通厨房门检查门合页手否清洁门表面否刮痕
Check the ceiling to ensure it is free of cobwebs and that the light is working
检查天花板清洁否蜘蛛网顶灯工作否正常
Why do I have to check if the door is working
什需检查门否正常工作
How can I check the ceiling
检查天花板
2) Wall
墙面
Check the wall to ensure it is clean and stain free
检查墙面否清洁没污迹
Check the pictures on the wall to ensure that they are dust free
检查壁画否清洁
Check the light switches and sockets to ensure that they are clean
检查开关插座清洁
Why do I need to check the wall
什需检查墙面
What happens if pictures are not hanging straight
果壁画没挂正需做什
What do I have to check about the switches
需样检查开关
3) Floor
面
Check the floor skirting to ensure it is clean and not damaged
检查角线清洁否破裂
Check the floor to ensure it is clean and free of debris and stains Deep cleaning of floors in busy outlets – such as the Breakfast area should be periodically deep cleaned
检查面否碎片者污迹频繁区域需做清洁特早餐区域需定期清洁
What do I need to do when the skirting is damaged
果踢脚板破裂应该办
Why should the floor be stained How frequently should be outlets be deepcleaned
什面会污迹久需做次清洁
4) Furniture
家具
Check upholstery to ensure it is clean and free from stains Remove cushions to check underneath and ensure there is no hidden rubbish
Do I have to check as below cushions
需检查垫子底清洁
WHAT STEPS
什步骤
HOW STANDARDS
样标准
TRAINING QUESTIONS
培训问题
Check tables and chairs including the legs to ensure they are clean
检查室装饰品清洁否污迹坐垫挪开检查底部清洁状况
检查桌椅清洁状况
Do I have to check table by table and chair by chair
需检查桌椅清洁
5) Buffet counter
助台
Check around buffet counter area Ensure it is free of food droppings and stains
围绕布菲台检查确认没食品污迹
Why is this often a particularly stained location
什里非常容易产生污迹方
6) Plantsflowers
植物鲜花
Check the potsvases to ensure they are clean and free form cigarette butts
检查花钵清洁确认里面没烟头
Why are cigarettes found in plant pots
什花钵里会烟头
7) Windows
窗户
Check windows and curtains to ensure they are clean Always pull curtains and check behind them to ensure that area has been cleaned
检查窗户窗帘清洁注意检查窗帘背面区域清洁
How should I clean the window
清洁窗帘
8) Fire prevention facilities
消防器材
Check exit signs to ensure it is clean and working
检查安全逃生指示清洁工作否正常
Check fire hose and extinguisher to ensure they are clean
检查消火栓灭火器清洁
Why do Emergency signs need to be clean
什紧急出口指示需清洁
9) Exit and entrance to the kitchen
厨房出入口
Check the floor and mat to ensure that they are clean and properly placed Lift up the mat to ensure it is clean underneath
检查板垫子清洁垫子否正确放置垫子起检查底部清洁
Why is it important to clean the entrance to the kitchen
什检查厨房出入口处重
10) Report defects
问题报告
Report immediately any maintenance problems found while cleaning
清洁期间问题立报告
Why do I have to report them immediately
什需立报告
Summary questions：
问题概述
1 Why is it important to ensure F&B outlets are clean 什确保餐饮区域清洁重
2 What points must you check 需检查什方
3 When should you check 需什时候检查
4 Why is the floor particularly important 什板清洁特重
5 Do you need your work checked 需检查工作
6 What do you do if you see maintenance problems Do I need to report defects to HK or can I report this defect immediately to POMEC
果维修问题办报告客房部工程部
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头位进行实践操作做测试
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档