国开电专科理英语2机考真题(第二套)
第题交际语(单选题)(题2分10分)
15题选择正确语句完成列话
1Have a nice holidayTed
___________________
AYesyou＇re right
BThat＇s all right
CThankyouand you too
[答案]C
2May I do some sports after finishing my home work
______It＇s good for your health
ASorryyou can＇t
BOf course
CYesI’d love to
[答案]B
3What do you think of your mother＇s advice
___________________
AIt doesn’t fit us actually
BNo I don’t believe it
CI don’t believe in her
[答案]A
4Here you areSir
_________________
AYesI’m here
BYeshere we are
CThankyouverymuch
[答案]C
5Can I ask you a few questions
_________________
AWhat do you do
BIt＇sa good idea
CCertainly
[答案]C
第二题词汇结构(单选题)(题2分计30分)
620题阅读面句子ABC三选项中选出填入空白处正确选项
6What should I do if I had a million dollars
If I ________youI would give it to medical research
Aam
Bwill be
Cwere
[答案]C
7My watch has been losing time for the past weekIt probably needs_________
Acleaning
Bto clean
Ccleaned
[答案]A
8_________he studies hardhe will never pass the exam
AUnless
BIf
CUntil
[答案]A
9_________exciting the football game wasMany people watched yesterday
AWhat a
BWhat an
CHow
[答案]B
10Wowthere are so many fruits in the supermarketI can not decide_________first
Awhat to choose
Bwhen to choose
Chowto choose
[答案]A
11Iris did a great job in you school this semesterright
CertainlyShe is_________than any other student in my class
Amost hardworking
Bmore hardworking
Cthe most hardworking
[答案]B
12They have disagreement_________the plan of celebrating the founding of the community
Aon
Bin
C
[答案]A
13They have learned about_________in recent years
Aseveral hundreds English words
Bhundreds of English words
Chundred of English words
[答案]B
14We should take the degree_________account when we recruit a new secretary
Awith
Binto
Cof
[答案]B
15How many players does________a baseball team
Aconsist of
Bbe responsible for
Cset out
[答案]A
16Do you think Tommy is________the truth
Asaying
Bspeaking
Ctelling
[答案]C
17A secretary must be skilled in office software word________processing
Aregardless of
Bin terms of
Csuch as
[答案]C
18Relationships and friendships can________gangs
Aresults from
Blead to
Carrive at
[答案]B
19If you want to check________what a word meansyou can check in a dictionary
Awidely
Bexactly
Cgradually
[答案]A
20Our workers have been checking the heating system since you called usI_________you it will perform well soon
Aargue
Baffect
Cassure
[答案]C
第三题阅读理解(选择题)(题4分20分)
21题阅读列短文ABC三选项中选出正确答案
The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summerhouses keep the hot sun from usWhen itrainsthey keep us from getting wet
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one roomSome houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the timehouses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passagethe house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
第四题阅读理解(判断题)(题4分20分)
22题请根短文容判断出语句否正确正确写T错误写F
Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you＇retreated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customercare
You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
221判断题Hotel customers and hotel staff think the same about breakfast[答案]F
222判断题A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
223判断题It＇s not necessary to know about the customers’needs and preferences[答案]F
224判断题Questionnaires are useful in getting feedback from customers[答案]T
225判断题Frontline staff have nothing to do with improving customer service[答案]F
第五题翻译题(单选题)(题4分计20分)
23Stress around interviews is often influenced by our assumptions we make to ourselves about the process
A面试压力会影响面试程推测
B揣测会影响面试压力关注程
C面试程揣测会影响面试压力
[答案]C
24In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
A总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
B词概括心制作份设计参者友调查问卷带数帮助决定事情
C样设计带数帮助
[答案]A
25In a good relationshipboth sides are willing to change
A段良关系中双方愿意改变
B改善良关系双方愿意改变
C双方愿意改变段良关系
[答案]A
26The purpose of the interview is to find out if the candidate is a strong i to your business
A面试目弄清楚应聘者否正公司需
B面试目找出应聘者否非常适合跑业务
C面试目知晓应聘者否强
[答案]A
27I don＇t know why he is latehe might have had an accident
A知道没迟遇事
B知道迟定遇事
C知道迟遇事
[答案]C
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第题交际语(单选题)(题2分10分)
15题选择正确语句完成列话
1Have a nice holidayTed
___________________
AYesyou＇re right
BThat＇s all right
CThankyouand you too
[答案]C
2May I do some sports after finishing my home work
______It＇s good for your health
ASorryyou can＇t
BOf course
CYesI’d love to
[答案]B
3What do you think of your mother＇s advice
___________________
AIt doesn’t fit us actually
BNo I don’t believe it
CI don’t believe in her
[答案]A
4Here you areSir
_________________
AYesI’m here
BYeshere we are
CThankyouverymuch
[答案]C
5Can I ask you a few questions
_________________
AWhat do you do
BIt＇sa good idea
CCertainly
[答案]C
第二题词汇结构(单选题)(题2分计30分)
620题阅读面句子ABC三选项中选出填入空白处正确选项
6What should I do if I had a million dollars
If I ________youI would give it to medical research
Aam
Bwill be
Cwere
[答案]C
7My watch has been losing time for the past weekIt probably needs_________
Acleaning
Bto clean
Ccleaned
[答案]A
8_________he studies hardhe will never pass the exam
AUnless
BIf
CUntil
[答案]A
9_________exciting the football game wasMany people watched yesterday
AWhat a
BWhat an
CHow
[答案]B
10Wowthere are so many fruits in the supermarketI can not decide_________first
Awhat to choose
Bwhen to choose
Chowto choose
[答案]A
11Iris did a great job in you school this semesterright
CertainlyShe is_________than any other student in my class
Amost hardworking
Bmore hardworking
Cthe most hardworking
[答案]B
12They have disagreement_________the plan of celebrating the founding of the community
Aon
Bin
C
[答案]A
13They have learned about_________in recent years
Aseveral hundreds English words
Bhundreds of English words
Chundred of English words
[答案]B
14We should take the degree_________account when we recruit a new secretary
Awith
Binto
Cof
[答案]B
15How many players does________a baseball team
Aconsist of
Bbe responsible for
Cset out
[答案]A
16Do you think Tommy is________the truth
Asaying
Bspeaking
Ctelling
[答案]C
17A secretary must be skilled in office software word________processing
Aregardless of
Bin terms of
Csuch as
[答案]C
18Relationships and friendships can________gangs
Aresults from
Blead to
Carrive at
[答案]B
19If you want to check________what a word meansyou can check in a dictionary
Awidely
Bexactly
Cgradually
[答案]A
20Our workers have been checking the heating system since you called usI_________you it will perform well soon
Aargue
Baffect
Cassure
[答案]C
第三题阅读理解(选择题)(题4分20分)
21题阅读列短文ABC三选项中选出正确答案
The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summerhouses keep the hot sun from usWhen itrainsthey keep us from getting wet
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one roomSome houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the timehouses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passagethe house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
第四题阅读理解(判断题)(题4分20分)
22题请根短文容判断出语句否正确正确写T错误写F
Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1)Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
(2)Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you＇retreated
(3)Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4)Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
(5)Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customercare
You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
221判断题Hotel customers and hotel staff think the same about breakfast[答案]F
222判断题A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
223判断题It＇s not necessary to know about the customers’needs and preferences[答案]F
224判断题Questionnaires are useful in getting feedback from customers[答案]T
225判断题Frontline staff have nothing to do with improving customer service[答案]F
第五题翻译题(单选题)(题4分计20分)
23Stress around interviews is often influenced by our assumptions we make to ourselves about the process
A面试压力会影响面试程推测
B揣测会影响面试压力关注程
C面试程揣测会影响面试压力
[答案]C
24In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
A总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定
B词概括心制作份设计参者友调查问卷带数帮助决定事情
C样设计带数帮助
[答案]A
25In a good relationshipboth sides are willing to change
A段良关系中双方愿意改变
B改善良关系双方愿意改变
C双方愿意改变段良关系
[答案]A
26The purpose of the interview is to find out if the candidate is a strong i to your business
A面试目弄清楚应聘者否正公司需
B面试目找出应聘者否非常适合跑业务
C面试目知晓应聘者否强
[答案]A
27I don＇t know why he is latehe might have had an accident
A知道没迟遇事
B知道迟定遇事
C知道迟遇事
[答案]C
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档