形考务1
选择填空题(题10分5题)
1—Is it possible for you to work out the plan tonight
—__________
正确答案I think so
2—We could let some of the staff work from home________________
—That's a good idea
正确答案What do you think of it
3Even the best continually seek ways to______their skills
正确答案sharpen
4The Human Resource Managing Department at Honda is given specific instructions______employ the best possible workers
正确答案on how to
5______his anger the employees called him MrThunderbut they loved him
正确答案Due to
6二听力理解:听录音选择佳答案(50分)
请听录音:
unit1tlmp3操作提示:通拉选项框选择答案
1What kind of role is Melinda taking on for her job1
正确答案Project coordinator
2How long will Melinda be trained for her new role2
正确答案Half a month
3How often should Melinda report to the board on the progress of the project3
正确答案Once a month
4What kind of contract can Melinda sign with outside contractors4
正确答案Standard temporaryworker contract
5Which one does NOT belong to Melinda's responsibilities5
正确答案Formulate the industry standard of payment
形考务2
选择填空题(题10分5题)
1—____________________identify the problems that have been occurring
—Wellas you knowthe problems we had with Gary caused a lot of friction among the team
正确答案Are you able to
2—How can you explain the latest situation
—____________________I know it is all my fault
正确答案Sorry
3In today's environment__________people are often burned outit's important for employees to have a personal connection with you and the work you believe in
正确答案where
4Who was______the meeting?
正确答案chairing
5Every time I tried to say somethinghe would______to something else
正确答案move on
6二阅读理解:根文章容判断正误(50分)
Habits of Highly Effective Communicators
It's no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don't communicate in a clearcredible and authentic wayHere are 5 essential communication practices of effective leaders
1Mind the saydo gapTrust is the bedrock of effective leadership–your behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don't align with your wordsyou are storing up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylook out for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that's distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don't become overly fixated on eloquence for eloquence's sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon't hide behind a computer and only interact with people electronically–see them face to face and voice to voiceand interact with them in a realsubstantial wayIn today's environmentwhere people are often burned outit's important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you're engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers may be reluctant to express their real opinions to you directlyYou won't always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
操作提示:正确选T错误选F
1Communication and leadership don't always go hand in hand1
2The saydo gap happens when people misunderstand their leader's intention2
3Using technical jargon makes a leader convincing3
4Communicating sincerely is always the best4
5Observation is as important as communication when you want to know what people really think5
答:1F 2F 3F 4T 5T
形考务3
选择填空题(题10分5题)
1—_____________
—I'd like to have this film developed
正确答案May I help you
2—Could I borrow your iPad for a few hours
—_____________
正确答案Surehere you areEnjoy your time
3How do you get your members to______as a team
正确答案pull together
4I like to think______I am always the one finding new ways to a situation or challenge
正确答案outside of the box
5Regular and concrete feedback is important______who is not performing up to her potential
正确答案when dealing with a worker
6阅读理解:根文章容判断正误(50分)
Tips for Team Building
When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropesTraditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that had been displayed at the retreat or the seminar fails to impact long term beliefs and actions back at work
I'm not averse to retreatsplanning sessionsseminars and team building activities—in fact I lead them—but they have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a couple of days each yearinstead you need to think of team building as something you do every single day
•Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to work out how to work together as a team to approach the problem
•Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually own—the problem is not usually their personalitiesinsteadit is often the fact that the team members haven't agreed on how they will deliver a product or serviceor the steps required to get something done
•Build fun and shared occasions into the organization's agenda—hold pot luck lunchestake the team to a sporting eventsponsor dinners at a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
•Use ice breakers and teamwork exercises at meetings—these help team members get to know each othershare details about each others livesand have a laugh together
•Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou'll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possible—together
操作提示:正确选T错误选F
Team building event is traditionally related to playing games at resort1
2The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building2
3Retreatin the first paragraph means withdrawal of troops after a defeat3
4Ice breaking motivates team members compete with each other4
5A good teamwork culture enables individuals make more efforts together5
答:1T 2F 3F 4F 5T
形考务4
选择填空题(题10分5题)
1—You'd better not push yourself too hardYou can ask the team and listen
—__________
正确答案You are right
2—Do you mind if I use vouchers to spend in a restaurant
—__________
正确答案Not at allGo ahead
3I think a big part of it is______we know how to have fun on the
正确答案that
4Learning new things has always been a great______for me
正确答案motivator
5______clearly communicate with and actively listen to employees is essential to improve their performance
正确答案Being able to
6二听力理解:听录音判断正误(50分)
请听录音:
unit4tlmp3操作提示:正确选T错误选F
Human resources supported the proposal of giving the business intelligence a pay incentive every three months at the beginning1
2Brad from human resources supports Scott's
3Carlotta is the manager of HRD3
4Men and women in the business intelligence team who have been selected to get the prize will receive the same rewarding things4
5The prizewinner cannot choose the prize that costs more than5007The prizewinner can only have material awards and no day off5
答:1F 2T 3F 4F 5T
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