「2023秋期版」国开电大本科《商务英语4》在线形考（单元自测1至8）试题及答案

[2023秋期版]国开电科商务英语4线形考
(单元测18) 试题答案
说明：资料整理2023年12月适国开电科学员台线形考考试
单元测1 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―How would you like to go
―___________________
[答案]BI’d like to fly to Frankfurt for a stay of two days

―___________________
―I expect to depart for Frankfurt on SundaySeptember 1stany time after 1300 pm
[答案]CWhen do you plan to leave

―___________________
―Sureno problemFirstgo see Cindy and tell her where you’re going and when
[答案]CCan you fill me in

―___________________
―Yesbusiness class
[答案]AWill you fly business class

―Hey Kyleguess what The boss is sending me to Europe for a marketing seminar next month
―_________You’ve been itching to go on a business trip for months
[答案]BGreat You must be happy

列选择题库中抽3题
_____behalf of Vancouver C&S Int’ l Trade CorpI am pleased to invite you and your colleagues to visit us
[答案]BOn



Can you fill me_________I need some detailed information
[答案]Ain

If you are intending_________just one Schengen countryyou will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
[答案]Ato visit

Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller’ s_________
[答案]Achecks

Please_________an open return flight from Barcelona to Frankfurt
[答案]Cbook

The processing time_________per embassy
[答案]Cvaries

Traveller’ s checks are generally_________small face value
[答案]Cof

Traveller swhen_________the checkshave to sign the checks in the presence of the bank or service clerks
[答案]Bbuying

We used to_________cash advances
[答案]Chave

You can download and print off the_________online
[答案]Bform

第二题：完形填空(阅读理解选择判断翻译听力理解等)（50分）
列带★题库中抽中1试题
★翻译句子选择正确翻译(题10分)
1Can you fill me in
[答案]C详细介绍

2Not all restaurants accept the card


[答案]B非酒店接受卡

3We used to have cash advances
[答案]A前预支现金

4Let me know how you like living out of a suitcase
[答案]B时候告诉带着旅行包生活

5It is very profitable for the issuing offices to finance the funds they collect by issuing traveller’ s checks
[答案]A发行机构说发行旅行支票提供融资便利利图

★完形填空选择正确答案补全文章(题10分)
HOW TO SCHEDULE YOUR VISA APPOINTMENT

Payment can be made with a Union Pay debit card or in cashYou can{1}directly through the websitethe Call Centeror at a Citic bank ATMIf paying at a Citic bank branchyou can pay with a Union Pay{2}or with cashIf you prefer to pay in cashthe appointment website will produce a bank deposit slip{3}on the type of appointment for which you have registered the deposit slip will indicate how much you must payYou must print this bank{4}log off the appointment siteproceed to a local Citic bank branchpresent the bank deposit slippay the requested amountobtain an original bank receipt for the transactionlog back into the{5}and enter the bank receipt confirmation number into the requested field
{1}[答案]Bpay
{2}[答案]Cdebit card
{3}[答案]Abased
{4}[答案]Cdeposit slip
{5}[答案]Aappointment site

★阅读理解根文章容判断正误(题10分)
TRAVELLER’ S CHECK

Many of the banks and travel services in western provide a convenience for traveller s by issuing traveller’ s checksTraveller swhen buying the checkshave to sign the checks in the presence of the bank or service clerksDuring the triptraveller s can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures are recognizedA lot of traveller s like to buy these checks as they don’t have to take along much cash and worry about counterfeit signaturesThe agencies will get back the money they have paid by sending the checks to the issuing offices　 　

Traveller’ s checks are generally of small face valuesuch as ten or twenty dollarsor five or ten poundsfor miscellaneous paymentsThere is no time limit for their circulation periodIt is very profitable for the issuing offices to finance the funds they collect by issuing traveller


’ s checks because they not only receive a service charge from the check buyersbut they also don’t need to pay any interest no matter how long the checks remain in circulation before clearingThis is why banks and travel services are willing to provide this convenience
1It is convenient for the travellers to travel around the world as many banks and travel services issue travellers’ checks[答案]T
2There are no signatures of traveller s who have bought the checks[答案]F
3Quite a few traveller s like to buy the checks[答案]T
4Traveller s do not worry about the circulation period of the checks as there is no time limit for it[答案]T
5Banks and travel services are reluctant to provide traveller s’ checks[答案]F

★阅读理解根文章容完成选择题(题10分)
SCHENGEN VISA APPLICATION STEPS

Identify the country or countries you will be travelling toIt is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application

●If you are intending to visit just one Schengen countryyou will need to apply for the Schengen visa directly with the embassy or consulate of that particular country

●If you are intending to visit two or more Schengen countriesyour application must be sent to the embassy or consulate of the country that shall be your main destination

●If you are intending to visit several Schengen countriesbut do not have a main destinationyou should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary
Fill out an application form beforehand to obtain a Schengen visaYou can download and print off the form online

Prepare all the requirements for your Schengen visa applicationDepending on the consulate or embassyyou are required to show the following documents
●A valid national passport
●Evidence showing the purpose of your trip (eghotel reservations)
●Proof of medical insurance
●A roundtrip travel ticket
●Proof of funds

Check the processing time to ensure you get your Schengen visa on timeThe processing time varies per embassyso it is important to take the processing time into account when planning your trip
1This passage is mainly about__________
[答案]Chow to apply for a Schengen visa

2If you are intending to visit two or more Schengen countriesyou will need to send your application


_____
[答案]Ato the embassy or consulate of the country that shall be your main destination

3You can download and print off the form__________
[答案]Bon the Internet

4You are required to show the following documents EXCEPT__________
[答案]Ca birth certificate

5The processing time is__________per embassy
[答案]Adifferent

单元测2 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―Hellois that Sail Moving Company
―___________________
[答案]AYesthis is Jack speakingThanks for callingWhat can we do for you

―How do you calculate the fee if we ask you to move the office furniture
―___________________
[答案]CThe cost depends on the floor to move tothe distance between two places and the amount of the furniture to move

―The client said he had to send a monitor back three times before the problem was solvedDo you have a reason for this
―___________________
[答案]AWellI wonder whether the recent layoffs are affecting the quality of our customer service

―What does the customer’s complaint say
―___________________
[答案]BHe says he hasn’t gotten back the monitor for repairs

―What is the distance between the new building and your office
―___________________
[答案]BIt is about 15 kilometers



列选择题库中抽3题
_______the situation may bemake sure that you don’t leave your customer with an unanswered question
[答案]AWhatever

Customers often remain_________to a business that has excellent service even if their prices are high
[答案]Aloyal

Customers won’t find store clerks sitting around_________
[答案]Awatching TV or playing cards

If any of the articles are damaged during moveyou may make a_______for compensation with our company
[答案]Cclaim

If things have_________the person you’re talking to will want to know the reasons
[答案]Bgone wrong

Looking your customers in the eye shows that we are listening to them and hearing_________
[答案]Cwhat they are saying

Some of the customers’ complaints seem_________
[答案]Bunacceptable

Some stores even offer_________lanes for customers with 10 items or less to checkout quickly
[答案]Bexpress

The American idea of customer service is_________each customer the center of attention
[答案]Bto make

The customer service representative will often allow customers to exchange the product they bought or return it for a full_________
[答案]Crefund



第二题：完形填空(阅读理解选择判断翻译听力理解等)（50分）
列带★题库中抽中1试题
★翻译句子选择正确翻译(题10分)
1The American idea of custom service is to make each customer the center of attention
[答案]A美式客服理念认位客户关注焦点

2Many products come with a moneyback guarantee
[答案]B许产品退款承诺

3Make sure to look your customers in the eye
[答案]C确保直视顾客眼睛

4Always look for ways to go above and beyond the expectations of your customers
[答案]A定想方设法超越顾客期

5The worst thing is that you discovered at the last moment there were missing parts in the order before shipment
[答案]A糟糕事情装船前时刻发现订单货物遗漏

★完形填空选择正确答案补全文章(题10分)
Customer service is the service or care that a consumer receives beforeduring and after a purchaseIt’s one of the factors that come in to play when a consumer is determining buying valuethe other is the quality of the product or service that is being{1}

Consumers often must encounter an experience to not only be a satisfied customerbut a loyal customerCustomer service is a part of that experience

Top notch service will create{2}and a returning customerwhich is what we all must strive for

Excellent customer service is{3}to businesses todayIt’s a component that is often missingunfortunatelyHow do you provide great customer serviceAlways make your customer a{4}Greet them in a friendly mannerwhether that be via telephoneemail or in person

Let them know you are there to help and that you will take care of themnot only before the sale but after as wellAfter allin a thriving business customers are not{5}it’s a requirement for businesses to survive


{1}[答案]Doffered
{2}[答案]Eloyalty
{3}[答案]Avital
{4}[答案] Cpriority
{5}[答案]Boptional

★阅读理解根文章容段谈话题相匹配(题10分)
CUSTOMER SERVICE
1The American idea of customer service is to make each customer the center of attentionAnd wherever you gogood customer service means making customers feel special
[答案]Bthe American idea of customer service
2When customers get to a storethey are treated as honored guestsCustomers don’t usually find store clerks sitting around watching TV or playing cardsInsteadthe clerks greet them warmly and offer to help them find what they wantCustomers usually don’t have to ask how much items costsince prices are clearly marked
[答案]Dhonored guest
3When customers are ready to checkoutthey can go to the nearest and shortest checkout laneGood stores open new checkout lanes when the line ups get too longSome even offer express lanes for customers with 10 items or lessAfter they pay for their purchasescustomers receive a smile and a warm thank you and have a nice day from the clerk
[答案]Echeckout service
4In Americacustomer service continues long after the saleMany products come with a moneyback guaranteeExpensive items like carscomputers or stereos often have a warranty that ensures troublefree use for a period of a year or moreAdvertisements regularly include the mottoYour satisfaction is guaranteedSo if there is a problem with the productcustomers can take it backThe customer service representative will often allow them to exchange the item or return it for a full refund
[答案]Asatisfaction guaranteed
5Customer service in America grows out of the belief that the customer is always rightIf a person receives poor service from a storehe probably will avoid shopping there in the futureOn the other handcustomers often remain loyal to a business that has excellent service even if their prices are high
[答案]Ccustomer loyalty
★阅读理解根文章容判断正误(题10分)
THE FEEL GOOD FACTOR IN CUSTOMER SERVICE

A challenge in working in customer service is to ensure that you have focused your attention on the right key areasmeasured by the right Key Performance Indicator (KPI)One of the most important aspects of a customer service KPI is what is often referred to as the Feel Good FactorBasically the goal is not only to help the customer have a good experiencebut to offer an experience that exceeds expectationsSeveral key points are listed as follows

Know what productsservice you are offering from back to frontIn other wordsbe an information expert


It is okay to say I don’t knowbut it should always be followed up by but let me find out or possibly but this person will be able to assist youWhatever the situation may bemake sure that you don’t leave your customer with an unanswered question

Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with othersit shows that you don’t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown

Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing soit helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for
1The goal of customer service is to give customers an experience that meets their expectations [答案]F
2Leave your customer with an unanswered question is unacceptable [答案]T
3Both positive body language and negative body language are necessary in customer service [答案]F
4Eye contact is one of the most important aspects of positive body language[答案]T
5The underlined going the extra mile to help them in the last paragraph means going a long way to help them [答案]F
单元测3 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―Could you be so kind as to turn down that rock n rollI’m preparing for tomorrow’s meeting report
―___________________
[答案]CSureSorry to disturb you

―Hellothis is Lucas BowenI’d like to order some machines
―_________When do you need them
[答案]BNo problem

―I’ll also throw in the discount of 10 on your up front depositWhat do you think about this suggestion
―___________________


[答案]AOKI think we’ve both have done our best for this

―I’ll be away on a business tripWould you mind signing for my express delivery
―___________________
[答案]CI’d be happy to

―Okay thenso to confirma 6 discount but you pay all the shipping and installation costs
―_________I’ll call you tomorrow
[答案]BThat sounds all right

列选择题库中抽3题
_________has good reputation will sooner or later be successful in his business
[答案]BWhoever

Although he has sought to find a peaceful_________he is facing more pressure from his business rivals
[答案]Csolution

At the same timethe negotiator keeps things secret_________would limit hisher ability to negotiate
[答案]Cthat

In businesswhatever you dodo not_________illegal benefit
[答案]Achase

That might be acceptable_________you handle the insurance fees
[答案]Aif

Their skill and_________has got them on the sales team
[答案]Centhusiasm

They wanted to_________ discussion on economics
[答案]Binitiate

To attract investorsthe government has_________its tax and labor laws
[答案]Cadjusted

We can’t manage that_________you pay for the installation
[答案]Cunless



When the rest of the room_________emotionalstay cool and use logic to negotiate and close
[答案]Bgets

第二题：完形填空(阅读理解选择判断翻译听力理解等)（50分）
列带★题库中抽中1试题
★翻译句子选择正确翻译(题10分)
1By understanding how nonverbal communication worksa negotiator must be able to understand the information the other participants are giving out nonverbally
[答案]A通理解非语言性交际起作谈判者定够理解参者透露非语言性信息

2Look the person in the eye with honesty and respect
[答案]B诚实尊敬注视

3If possibleit may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room
[答案]B果谈判双方花时间起处谈判室外舒适氛围会帮助

4This is because whoever controls the start of the negotiations tends to control where they end
[答案]C谁控制谈判开始谁掌控谈判结果

5The negotiation table can be loaded with agendasegos and emotions
[答案]A谈判桌承载着议事日程意识种情绪

★完形填空选择正确答案补全文章(题10分)
Another example is reading nonverbal communication{1}read the nonverbal communication of another person can be a great asset in the communication processBy being aware{2}different signs and expressions{3} a person gives verbally and nonverballya negotiator can adjust hisher approach and the negotiation can go smoothlyIf {4}it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation roomBeing familiar with another person helps you to{5}the differences between
{1}[答案]BBeing able to
{2}[答案]Aof
{3}[答案]Bthat


{4}[答案]Cpossible
{5}[答案]Asense

★阅读理解根文章容判断正误(题10分)
THE GOLDEN RULES OF NEGOTIATING
The art of negotiating is a difficult skill for most of useven good salespeopleHere are three golden rules for you to follow
1ALWAYS START THE NEGOTIATIONS
You must initiate the processThis is because whoever controls the start of the negotiations tends to control where they endIf you let the other party start negotiationsyou will be constantly giving up controloften without even realizing itFor instancewhen you ask someone what his project budget isyou are allowing him to start the negotiationsYou will then spend your time chasing his number rather than finding the best solutionSonever let the other party control the negotiations
2ALWAYS NEGOTIATE IN WRITING
The purpose of negotiations is to arrive at a formal written agreementnot tell a story or spend time talkingFrom the first moment you begin a proposalyou should create a document and take it to the clientIt will include all the points of agreement and become real to the prospective customerNegotiating first and then having to create a document adds unnecessary time to a transactionBut if you build your written agreement as you negotiateyou are prepared to ask for a signature the moment the decision to buy is made
3ALWAYS STAY COOL
The negotiation table can be loaded with agendasegos and emotionsGreat negotiators know how to stay coolproviding leadership and solutionswhile the rest of the room becomes insanely invested in personal agendas and useless emotionsCryinggetting angry and blowing off steam may make you feel goodbut such behavior will not benefit you while negotiatingWhen the rest of the room gets emotionalstay cool and use logic to negotiate and close
1If you let the other party start negotiationsyou will be completely grasp the controloften without even realizing it [答案]F
2Sonever let both parties control the negotiations [答案]F
3Negotiating first and then having to create a document doesn’t need necessary time to a transaction [答案]T
4Great negotiators know how to stay coolproviding leadership and solutionswhile the rest of the room becomes wild or helpless during the negotiation [答案]T
5When the rest of the room gets out of controlstay cool and use logic to negotiate and close [答案]F

★阅读理解根文章容选择正确答案(题10分)
Emotions play an important part in the negotiation processalthough it is only in recent years that their effect is being studiedEmotions have the potential to play either a positive or negative role in negotiationDuring negotiationsthe decision as to whether or not to settle rests in part on emotional factorsNegative emotions can cause intense and even irrational behaviorand can cause conflicts and negotiations to break down


but may be instrumental in attaining concessionsOn the other handpositive emotions often facilitate reaching an agreement and help to maximize joint gainsbut can also be instrumental in attaining concessionsPositive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries
1Emotions play an important role during the negotiationalthough their effect is being studied just_______
[答案]Cnot long before

2Negative emotions may_______make concessions
[答案]Abe helpful to

3During negotiationsthe decision as to whether or not to settle depends in part on emotional factors
[答案]Bto some extend

4Attaining concessions can be done_______
[答案]Cby both negative and positive emotions

5In different culturesnegotiators should use_______strategies to show positive and negative emotions
[答案]Bdifferent

单元测4 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―Bettywe’ll have a buffet party next SaturdayWill you join us
―_________SusanThank you
[答案]AI’d love to

―I had a really good weekend at the seaside
―___________________
[答案]BOhI’m glad to hear that

―How was your trip to LondonJane
―___________________
[答案]AOhwonderful indeed

―I am going to ask for a pay rise


―___________________
[答案]CI think you may talk to your boss


―Thanks for inviting meJohnbut I’ve already made other plans
―_________Maybe another time
[答案]COh I’m sorry to hear that

列选择题库中抽3题
Among the critiques were allegations______some franchise uses its political influence to increase its profits
[答案]Cthat

It should______that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it
[答案]Cbe recognized

Some in the market now want government_________in order to reduce costs
[答案]Aregulation

Some of the_________solutions will support these requirements better at the moment
[答案]Cproprietary

The executive team have to hold an urgent meeting_________they see the bad market feedback
[答案]Bbecause

The franchisor_________the franchisee should observe the regulations to make the business go well
[答案]Bas well as

The instruction describes completely the_________and its safety basis
[答案]Cfacility

Trademarksproprietary service marks and regulations need_________carefully
[答案]Ato be observed

We didn’t understand how difficult it was to_________such a breakfast
[答案]Bdistribute



While the other people_________and discussed the problem togetherTed ignored them
[答案]Ainteracted

第二题：完形填空(阅读理解选择判断翻译听力理解等)（50分）
列带★题库中抽中1试题
★翻译句子选择正确翻译(题10分)
1The franchisee can get more money than a direct employee because he or she has a vital interest in the business
[答案]A特许营者公司中切身利益够直属雇员赚更钱

2It is said about 4 of all businesses in the United States are franchiseeworked
[答案]C说美国商家中4特许营

3But franchisor rules are usually very strict in the US as well as in most other countries
[答案]B美国授权特许营者规数国家样非常严格

4Don’t rule out a business without learning or seeing what the daytoday will look like
[答案]C果解公司日常情况排公司

5To be honestafter many years of hard worktears and disagreementsI have made it through
[答案]A说实话年艰苦工作泪水意见分歧渡难关

★阅读理解根文补全话容(题10分)
操作提示通拉选项框选择答案
Ait doesn’t sound too complicated
BThen what about the qualifications of a franchisee
CSurewhat do you want to know
DThank you very much for all the information
Ecould you tell me how long a franchise contract will last

Ada wants to do franchise business and turns to Bill for some information about franchise business

ADAHiBillI am really interested in franchising opportunitiesWould you be able to give me some advice
BILL{1}



ADAOKfirstwhat are the qualifications that a franchisor should have

BILLGenerally speakinga franchisor should be a welldeveloped company with business resources such as a trademarktrade name and business model

ADA{2}

BILLA franchisee should have the necessary fundswork goals and employeesetc

ADAYes{3}Would you please tell me something about the franchise fees

BILLOKThe fees for the franchise are an initial fee and a usage fee

ADANow{4}

BILLIn generalit is no less than three yearsThen both the franchisor and the franchisee may talk about the conditionsand see whether the contact needs to be rewritten

ADA{5}

BILLMy pleasure
{1}[答案]C
{2}[答案]B
{3}[答案]A
{4}[答案]E
{5}[答案]D

★阅读理解根文章容判断正误(题10分)
FOUR TIPS FOR BECOMING A FRANCHISEE
If you want to become a franchiseethe tips below can help you to find the perfect opportunity
BE FOCUSD ON YOUR PREFERENCE
On the stage of decisionmakingthe bottom line isDon’t rule out a business without learning or seeing what the daytoday will look likeFor instancethink about a mom returning to the work force who knows she wants to interact with children on a daily basisAmong the hundreds of options thereshe needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in mathDeciding between the two is easy if she considers which daytoday position she would prefer and how that will impact her other goals
BE PROACTIVE WITH YOUR RESEARCH
After you’ve determined what role you want in a franchiseit’s important to start researching different optionsPhysically visit many different franchise locations and browse the web and then determine what will be a fit in your community
Make sure the franchisor has experienceBefore signing on to a franchiseit is essential to ask the franchisor about the executive team and its past industry experienceFind out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully


READ THE FRANCHISE DISCLOSURE DOCUMENT CAREFULLY
The first thing to look at is how much a franchise would cost to purchaseMake sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on averageIt’s also important to take a look at the posttermination clause in the agreement to make sure that when you want to leave the businessyou know the terms well and your interests are properly protected
1Decide on a business with learning or seeing what the daytoday will look like[答案]T
2Before you’ve determined what role you want in a franchiseit’s time to start the business[答案]F
3Before signing on to a franchisethe essential job is to ask the franchisor about the executive team and its past industry experience[答案]T
4The first thing to look at is how long a franchise would take to purchase[答案]F
5To make sure that when you want to leave the businessyou have made enough money and you are satisfied with that[答案]F

★阅读理解根文章容选择正确答案(题10分)
China has the most franchises in the world but the scale of their operations is relatively smallEach system in China has an average of 43 outletscompared to more than 540 in the United StatesTogetherthere are 2600 brands in some 200000 retail marketsKFC was the most significant foreign entry in 1987 and is widespreadMany franchises are in fact jointventuresas at their forming the franchise law was not explicitFor exampleMcDonald’s is a joint venturePizza HutTGIFWallmartStarbucks followed a little laterBut total franchising is only 3 of retail tradewhich seeks foreign franchise growthThe year 2005 saw the birth of an updated franchise lawMeasures for the Administration of Commercial FranchisePrevious legislation (1997) made no specific inclusion of foreign investorsToday the franchise law is much clearer by virtue of the 2007 lawa revision of the 2005 lawThe laws are applicable if there are transactions involving a trademark combined with payments with many obligations on the franchisorThe law comprises 42 articles and eight chapters
1According to the passagethe passage mainly talks about________
[答案]Can outline of franchising in China

2KFC was the________foreign franchise to China in 1987 and is widespread
[答案]Amost profound

3Many franchises are in fact jointventuresbecause________
[答案]Aat the beginning stagefranchise law was not so clear

4Foreign franchise grows in China because of ________
[答案]Bthe small amount of retail trade

5The writer has the________attitude to franchising in China


[答案]Bpositive
单元测5 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―Are the Project Managers linking up OK
―They seem to beyes_________
[答案]BThere’s been a good atmosphere at the first management meetings

―Are the Project Managers sharing information and contacts and so on
―___________________
[答案]AYesthere’s really nothing to worry about

―Henrywhat do you think of the new team
―_________I think the team is starting to get along quite nicely
[答案]CVery well on the whole

―I’m really fed up with Larry
―___________________
[答案]CHeywhat’s up

―Larry is the biggest airhead I’ve ever metHe always makes careless mistakesand he’s a pain to work with
―_________You’ll always have some coworkers that are harder to work with than othersyou know
[答案]CYou shouldn’t be so negative

列选择题库中抽3题
_________you have a jobyou may be in the market for another one
[答案]AEven if

Better understanding of team work can make you a more effective employee and give you an extra___in your corporate office
[答案]Aedge

Cooperating is simply working together_________teammates_________the good of the team
[答案]Aas…for



Even though he’s_________out of college and still a bit greenhe is a great coworker
[答案]Bfresh

I really_________the effort you have put in on your team’s current project
[答案]Cappreciate

Respecting fellow teammates keeps everyone in a good_________and encourages overall team spirit
[答案]Amood

Teammates who have team spirit are more satisfied_________their team activities
[答案]Bwith

The people in your department seem so_________and nice to be around
[答案]Bcapable

The team members are_________and helping each other out
[答案]Bgetting along

You can show respect to your teammates_________everyone fairly and equally
[答案]Cby treating

第二题：完形填空(阅读理解选择判断翻译听力理解等)（50分）
列带★题库中抽中1试题
★翻译句子选择正确翻译(题10分)
1Team building skills are critical for your effectiveness as a manager or entrepreneur
[答案]B作名理企业家团队建设技提升效性关重

2In real lifeteam work success rarely happens by itself if there are no focused team building efforts or activities
[答案]A实际生活中果没团队建设付出专注努力活动话团队工作难独成功

3Teammates who have team spirit are better able to work together and achieve team goals


[答案]B团队精神队友更协工作实现团队目标

4Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
[答案]A合作表现团队精神方法样做助整团队成功

5Team members must fulfil their duties with their full efforts
[答案]C团队成员必须全力履行义务

★阅读理解根文补全话容(题10分)
In businesspeople have to deal in person{1}all kinds of peopleYou may have to use English when talking to different people within your company who don’t speak your languagethese may be colleagues or coworkerssuperiors or subordinateswho may work with you in your own departmentin another part of the building or in another branchAnd you may also have to deal in English with people from {2}the organization clientssuppliersvisitors and members of the publicMoreoverthese people may be friendsacquaintances or strangerspeople of your own ageor people who are{3}or older than youThe relationship you have with a person determines the kind of language you use

This relationship may even affect what you say when you meet people for exampleit’s not{4}to say Hihow are you when meeting the Managing Director of a large company or to say Good morningit’s a great pleasure to meet you when being introduced to a person you’ll be working closely with in the same team

Remember that people form an impression of you from the way you speak and behavenot just from the{5}you do your workPeople in different countries have different ideas of what sounds friendlypolite or sincereand of what sounds rude or unfriendly Good manners in your culture may be considered bad manners in another

Remember also that your body languagegestures and expression may tell people more about you than the words you use
{1}[答案]Cwith
{2}[答案]Boutside
{3}[答案]Ayounger
{4}[答案]Bappropriate
{5}[答案]Cway

★阅读理解根文章容判断正误(题10分)
SUCCESSFUL TEAM WORK AND TEAM BUILDING

Team building skills are critical for your effectiveness as a manager or entrepreneurAnd even if you are not in a management or leadership role yetbetter understanding of team work can make you a more effective employee and give you an extra edge in your corporate office



Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their ownThere are two critical factors in building a high performance team

The first factor in team effectiveness is the diversity of skills and personalitiesIt means people use their strengths in fullbut can compensate for each other’s weaknessesOrdifferent personality types balance and complement each other

The other critical element of team work success is that all the team efforts are directed towards the same clear goalsthe team goalsThis relies heavily on good communication in the team and harmony in member relationships

In real lifeteam work success rarely happens by itself if there are no focused team building efforts or activitiesThere is simply too much room for problemsFor exampledifferent personalities may build up conflictsOr even worsesome people with similar personalities may start fighting for authority and dominance in certain areas of expertiseEven if the team goals are clear and accepted by everyonethere may be no team commitment to the group goalsor no consensus on the means of achieving those goalsThere may be a lack of trust and openness which may block the critical communication and lead to loss of coordination in the individual effortsThis is why every team needs a good leader who is able to deal with all team work issues
1Team building skills are not so critical if you are only an employee[答案]F
2To form a high performance teamyou need many important factors[答案]F
3A good team should have a diversity of personalities[答案]T
4Team work success is quite common in practice[答案]F
5To solve all the problemsyou need a capable leader[答案]T

★阅读理解根文章容选择正确答案(题10分)
TEAM SPIRIT
Team spirit can make or break a teamTeammates who have team spirit are better able to work together and achieve team goalsThey are also more satisfied with their team activitiesJohn Woodena former basketball coach at UCLAsaidTeam spirit means you are willing to sacrifice personal considerations for the welfare of allThat defines a team playerThere are certain skills team members develop that serve as good examples of team spirit
COOPERATION
Cooperating is simply working together as teammates for the good of the teamCooperation is a skill that team members can sharpen during practiceFor examplebasketball players must practice passing the ball in different plays and situationsTeam efficiency is directly related to the cooperation of its membersActing cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
MOTIVATION
Team members must fulfil their duties with their full effortsStaying motivated shows team spirit because it shows that you want the team to do wellThis includes being motivated to give your best in practice and in competitionas well as outside of team activities


For examplea baseball player can show team spirit by being motivated to practice his swing outside of practice
RESPECT
Respect for your fellow team members is a mustYou can show respect to your teammates by treating everyone fairly and equallyTeammates also respect each other by allowing everyone to participateRespecting fellow teammates keeps everyone in a good mood and encourages overall team spiritFor examplepeople can show team spirit through respect by encouraging other team members who might be struggling
1Teammates who have team spirit_________
[答案]Bare better able to work together and achieve team goals


2According to the articleteam spirit means_________
[答案]Ccooperationmotivation and respect

3Cooperation is a skill that_________
[答案]Acan be sharpened during practice

4Being motivated means_________
[答案]Cyou should give your best in any circumstances

5Respecting your teammates_________
[答案]Bcan keep everyone in a good mood

单元测6 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―They want to make sure you’re paying taxes on the money you make
―___________________
[答案]AWe’re paying alright

―How much of a problem meeting the budget
―___________________
[答案]BWellit seems that we underestimated the costs

―I thought that if I could get your support firstit might make getting approval easier
―___________________
[答案]BWellyou’ve got my support on this



―Looking at thisif my calculations are correctwe are about five thousand dollars over budget
―That’s right_________
[答案]CIt’s going to cost about five thousand more to complete the first order

―Did you get your financial records into shape for your audit next month
―_________Keeping a strict account of all our incoming and outgoing is not an easy task
[答案]CI’m still working on ironing out a few problems

列选择题库中抽3题
The bottom half shows_________this money came from  
[答案]Awhere

Current_________are those debts that must be paid within the year
[答案]Cliabilities


Did you get the financial records_________shape for your audit next month
[答案]Ainto

For a limited companythis will include the money_________issuing sharesand is known
[答案]Braised by

I’m still working on_________a few problems
[答案]Cironing out


It will_________about eight percent more than initially projected
[答案]Ccost

Large organizations will find______impossible to manage all these data if manual accounting were used
[答案]Cit

That’s something you can improve by talking to human_________
[答案]Bresources

The longterm assets are known as_________assets
[答案]Afixed



There are more and more_________of software for accountingthis has made the different types of software more accessible in terms of costs and variety
[答案]Amanufacturers

第二题：完形填空(阅读理解选择判断翻译听力理解等)（50分）
列带★题库中抽中1试题
★完形填空选择正确答案补全文章(题10分)
ALIBABA SEEKS TO RAISE BILLIONS IN IPO

Investors in the United States are preparing for the first public sale of stock in the Chinese company AlibabaThe company sells goods{1}linking buyers and sellers in the huge Chinese online marketAlibaba is expected to{2}its initial public offeringcalled an IPOin September on the New York Stock Exchange

The total value of the companybased in Hangzhouhas been estimated at about 200 billionReports from Bloomberg News say Alibaba is offering investors a 12 percent{3}of the companyThat would mean the company could raise{4}20 billion dollars in the public stock sale

After the IPOAlibaba could become one of the most{5}technology companies in the worldApplefor examplehas a market value of about 600 billionGoogle is valued at about 390 billion and Microsoft is worth about 370 billion
{1}[答案]Cby
{2}[答案]Bmake
{3}[答案]Ashare
{4}[答案]Bas much as
{5}[答案]Cvaluable
单元测7 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―Have you ever tried shopping online
―Nonever_________especially for clothes and shoes
[答案]AI prefer to actually see and touch what I’m buying before I pay for it



―_________but I still have the feeling that it’s not safe enough
―I couldn’t agree moreThat’s why I only do street shopping
[答案]APaying online is much unsafe than before

―Amydo you shop online often
―___________________
[答案]CYesIt’s very convenient and the price is often lower than in store

―Are there any disadvantages to shopping online
―_________But I think this problem will be solved soon
[答案]BIt takes some time for the stuff you buy online to arrive

―Have you ever tried shopping online
―Nonever_________especially for clothes and shoes
[答案]AI prefer to actually see and touch what I’m buying before I pay for it

―Some friends say when they get the article_________
―That happensSo close quality control is needed to avoid eshoppers’ fraud
[答案]Ait’s quite different from what they saw on the website advertisement

列选择题库中抽3题
I couldn’t agree moreThat’s_________I only do street shopping
[答案]Cwhy

Chinese shoppers spent billions online yesterday as they took advantage_________discounts offered on Singles Day (November 11)
[答案]Bof

An online virtual supermarket_________the real supermarketwhich makes it feel so real
[答案]Bsimulates

It’s said that some measures have been taken_________this problem
[答案]Bto deal with

Without close quality controlwe may_______fraudand the eshop may suddenly go offlineso you can’t get a refund
[答案]Cencounter

_________friends and colleagues greeted each other with that day was Bought anything today
[答案]CWhat



Sometimes I surf online shops to check some related informationand then go to a physical store to do the_________shopping
[答案]Cactual

Then your_________will be sold by auction
[答案]Cstuff

They exchanged tales of_________or disappointing news of popular items sold out minutes after the spree began at midnight
[答案]Abargains

What’s moreit’s not always so_____for us to pay online as hackers might steal our user name and password
[答案]Bsafe

第二题：完形填空(阅读理解选择判断翻译听力理解等)（50分）
列带★题库中抽中1试题
★翻译句子选择正确翻译(题10分)
1Shopping online is getting more and more popular
[答案]A网购物越越流行

2Walmartcom expects to register its biggest Cyber Monday yetcoming off a record Black Friday weekend online
[答案]A沃尔玛公司期注册网购星期然实现黑色星期五周末线记录

3Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Weekas online deals stretch well beyond Monday
[答案]C塔吉特西尔斯零售商正迅速网购星期发展成更似网购星期促销线交易星期

4The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers
[答案]B线市场销售状况良部分原消费者网站购买普通零售商店售畅销产品

5Click the button buy or add to my shopping cart to continue shopping other items or check out


[答案]B点击购买钮加入购物车继续购买商品结账离开

★完形填空选择正确答案补全文章(题10分)
There is nothing in the US quite like Black FridayBefore midnight on Thursdayin malls across the USpeople start queuing{1}outside the locked entrances of storesmaking longer and longer lines{2}coupons (优惠券)sipping coffee and hot chocolaterubbing their hands and stamping (跺脚) their feet for warmth{3} chattingand waiting for the clerks to open the door when the time arrives

Black Fridaythe day after Thanksgivingwhich{4}on Nov 282014has become in recent decades a special American holidaysaid the International Business TimesIndeedup to 147 million Black Friday shoppers were expected to{5}the dark of night and the elbows (手肘) of other shoppers so that they could bring home some bargainsaccording to the US National Retail Federation
{1}[答案]Bup
{2}[答案]Aholding
{3}[答案]Bexcitedly
{4}[答案]Cfell
{5}[答案]Aput up with

★阅读理解根文章容判断正误(题10分)
ONLINE SHOPPING SPREE SETS RECORD

Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11)It is a festival for young single people to celebrate by eating togethersending gifts or going shoppingthus seized on by online retailers to increase sales

It took only 13 hours for sales on just two online sitesTaobao and Tmallto fly past last year’s overall total of 191 billion yuan (US31 billion)The final figure of Singles Day reached an astonishing 3502 billion yuan as hundreds of thousands of consumers rushed to buy clothesfurnitureand home decoration items at discount pricesWhat friends and colleagues greeted each other with that day was Bought anything todayas they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight

In under nine hoursturnover at the Alibaba Group’s Tmall and Taobao sites had exceeded that of last year’s Cyber Mondaya similar event in the United States

We hope other ecommerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppersJack Mafounder and chairman of Alibaba Grouptold reporters

It’s not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clientsMa said at a news briefing


1Online retailers took hold of the shopping spree to increase sales successfully [答案]T
2The final figure of Singles Day for this year reached 191 billion yuan [答案]F
3Cyber Monday is a similar event in the Great Britain[答案]F
4Other ecommerce sites did as well as Alibaba Group on Singles Day[答案]F
5Jack Ma’s goal of transaction size is to reach 100 billion yuan in several years [答案]T

★阅读理解根文章容选择正确答案(题10分)
CYBER MONDAY CLICKS IN WITH RECORD SALES

Cyber Monday rocked while mobile sales roared

The day widely regarded as the Super Bowl of online sales created a record day for retailersincluding Walmartand marked a shift in shopping preferences as smartphones and tablets drove nearly a third of trafficand for some retailersmore than half

Walmartcom expects to register its biggest Cyber Monday yetcoming off a record Black Friday weekend onlineHeading into the afternoon Mondaythe website had already sold out of PlayStation 4 and Xbox One consoleswhich weren’t even discountedSignificant savings on TVs and tablets also encouraged shoppingsays Joel AndersonCEO of Walmartcom

Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Weekas online deals stretch well beyond Monday

As of 6 pmETsales on Amazon were up 443 over last yearwhile sales at eBay were up 321according to Channel Advisorwhich tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailerssays Scot WingoCEO of Channel Advisor

Flashsale site Rue La La started Cyber Monday deals on Sunday with a Cyberthon that drew more than 350000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Mondaysales of Cole Haan and Pandora Jewelry merchandise were strongestCEO Steve Davis says
1Retailers used mobile devices and drove nearly a third of trafficor even more than half to online shoppingAs we know that doesn’t belong to the mobile device
[答案]Cpersonal computer

2PlayStation 4 and X box One consoles were sold out on the afternoon Monday although they weren’t even discounted
[答案]BWalmartcom

3According to sales on Amazon were up 443 over last yearwhile sales at eBay were up 321


[答案]CChannel Advisor

4Cyber Monday deals on Sunday with a Cyberthon that drew more than people to the site
[答案]A350000

5We can infer from the passage_________isn’t an online retailer
[答案]BChannel Advisor
单元测8 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―But then we’ll have to accept a Board of Directors chosen by our stockholdersWouldn’t that limit us in many ways
―CertainlyBut if you consider the massive capital investment that we’ll receiveyou’ll understand that this could take our company_________
[答案]Bfrom being a mediumtier firm to being one of the big players

―Can you tell us why you think this makes good business sense to you
―We’ve been doing quite well on our own and we could probably survive like this for quite a few more years to comebut if we really want to take it to the next level_________
[答案]Cwe are going to have to consider finding more investors

―Okaywhat is the decision
―As you knowwe have been a privately heldfamilyowned company for over 120 years_________
[答案]Bbut it may be time to consider some major changes

―We’ve done very well so far but if we want to see serious growth_________
―YeahmaybeBut I have my doubts
[答案]Cit might be time to ditch our old business model and go public

―You meanlike becoming a publiclytraded company
―That’s right_________
[答案]AIt’s something we should give serious consideration to

列选择题库中抽3题
Wellthe day we offer stock for sale is the day we will see how much


_________there is in our company
[答案]Cfaith

But Jerryhave you really thought this_________You would essentially be giving up the company that your greatgrandfather built
[答案]Athrough

Can you tell us why you think this makes good business_________to you
[答案]Bsense

His ideas are linked to the theory_________markets are efficientwhich means market actors taking all available information to create the correct price for things at any given time
[答案]Cthat


His method supports Mr Shiller’s findings and has_________efforts to predict prices in the financial industry
[答案]Ainfluenced

If people_________we’re very valuable they won’t buy our stock
[答案]Cdon’t think

Okaylet’s say we make a decision_______what kind of price are we thinking about charging for our stock
[答案]Ato go public

One kind of partnership is called a limited_________partnership
[答案]Cliability

The proprietor owns all of the property of the business and is responsible_________everything
[答案]Bfor

The same is true_________individual proprietorships
[答案]Aof

第二题：完形填空(阅读理解选择判断翻译听力理解等)（50分）


列带★题库中抽中1试题
★翻译句子选择正确翻译(题10分)
1Not all corporations are traditional businesses that sell stock
[答案]B非公司出售股票传统企业

2But don’t forgetsome of those companies made a killing
[答案]C忘记公司赚钱

3I don’t think there’s a lot of appetite for adventure in the market right now
[答案]B认市场中没险欲

4I see our company as entering a transitory period
[答案]A认公司正进入渡期

5We simply don’t have the funds to make any serious investments towards obtaining a bigger market share
[答案]C根没资金进行量投资获取更市场份额

★完形填空选择正确答案补全文章(题10分)
ALIBABA SEEKS TO RAISE BILLIONS IN IPO

Investors in the United States are preparing for the first public sale of stock in the Chinese company AlibabaThe company sells goods{1}linking buyers and sellers in the huge Chinese online marketAlibaba is expected to{2}its initial public offeringcalled an IPOin September on the New York Stock Exchange

The total value of the companybased in Hangzhouhas been estimated at about 200 billionReports from Bloomberg News say Alibaba is offering investors a 12 percent{3}of the companyThat would mean the company could raise {4}20 billion dollars in the public stock sale

After the IPOAlibaba could become one of the most{5}technology companies in the worldApplefor examplehas a market value of about 600 billionGoogle is valued at about 390 billion and Microsoft is worth about 370 billion
{1}[答案]Cby
{2}[答案]Bmake
{3}[答案]Ashare
{4}[答案]Bas much as
{5}[答案]Cvaluable

★阅读理解根文章容判断正误(题10分)
THREE AMERICANS WIN NOBEL ECONOMICS PRIZE



The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three AmericansEugene FamaLars Peter Hansen and Robert Shiller on Oct142013Eugene Fama and Lars Peter Hansen are both professors at the University of ChicagoRobert Shiller is a professor at Yale UniversityThey will share the prize worth about 12 million dollars

This year’s prize in economic sciences is about predictionsAll three of this year’s prize winners are mainly known for their research and explanations of pricing forces in financial marketsThey have had a big influence on the way people look at and talk about financial markets

Eugene Fama’s research on financial markets in the 1960s led market watchers to change their ideas about investingHis ideas are linked to the theory that markets are efficientwhich means market actors taking all available information to create the correct price for things at any given timeThis also means that over short periods of timeit is not possible to predict prices

Robert Shiller foundhoweverthat over long periodsthe opposite is trueIt is possible to predict the movement of prices and that price changes are linked to human behavior

The findings of both economists have led to the growth of index fundsinvesting many different securities as a way to reduce riskMr Shiller also helped to create the Standard & Poor’s CaseShiller home prices indexThat index follows home prices across the United States

Lars Peter Hansen developed a method for studying historical pricing informationHis method supports Mr Shiller’s findings and has influenced efforts to predict prices in the financial industry
The Nobel Prize in economics was not created by Alfred Nobelbut was established in his memory by Sweden’s central bank in 1968
1The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct142013{ [答案]F}
2Eugene FamaLars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets[答案]T
3Eugene Fama’s research on financial markets in the 1960s resulted in some change in how market watchers look at investing[答案]T
4The findings of both economists have led to the growth of price predictioninvesting many different securities as a way to reduce risk[答案]F
5The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden’s central bank in 1968[答案]T

★阅读理解根文章容选择正确答案(题10分)
ORGANIZING A BUSINESS IN DIFFERENT WAYS

Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property


of the business and is responsible for everything

Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThese have full partners and limited partnersLimited partners may not share as much in the profitsbut they also have less responsibility for the businessDoctorslawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships

But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as a way to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business

A corporation is recognized as an entityits own legal beingseparate from its ownersA board of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholdersor ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
1This passage is mainly about_________
[答案]Chow different forms of business are organized

2What is usually needed to decide the portion of the partnership each person controls
[答案]BAn agreement

3Who are not included in limited liability partnerships
[答案]CUnlimited partners

4How can corporations raise money
[答案]ABy selling stock

5Who controls corporate policies in a corporation
[答案]BA board of directors



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