2021年1月3938国开电专科理英语2试题答案
交际语(题2分10分)
15题：选择正确语句完成列话答案序号写答题纸
1Would you mind filling the questionnaire for me
_______________
ANo problem
BSorryI can＇t go there
CI really appreciate that
[答案]A
2Can you stay here longer
_______but I have to be back tomorrow
AI＇d love to
BNothank you
CI＇m afraid not
[答案]A
3Our company is doing a customer service questionnaireMay I take you a moment
_______________
AIt doesn＇t matter
BBy all means
CI have no idea
[答案]B
4I am sorryNow what were we talking about
_______________
ANever mind
BThat＇s OK
CYou were saying that you used to be a teacher
[答案]C
5Hello is that service centerThe elevator of our apartment doesn＇t work
_______________
AOhI don＇t know what＇s wrong with it
BSorryI＇ll have it checked out at once
COKI seeThank you
[答案]B
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6Let＇s_________our plan
Astart
Bstarted
Cstarting
[答案]A
7I didn’t do_________last week
Anothing
Bsomething
Canything
[答案]C
8According to their feedback sheets the participants are all with the training
Asatisfied
Bsatisfying
Csatisfactory
[答案]A
9The Jiahe Community Service Center is about to service for residents
Aprovided
Bprovide
Cproviding
[答案]B
10I＇d like to_________that the staff member who served me didn＇t really seem to know what he was doing
Apoint out
Bpoint at
Cpoint in
[答案]A
11I have coffee_________breakfast time
Aat
Bin
Con
[答案]A
12Hiring the right employee_________you_________a thousand times over in high employee morale
Apays…off
Btake…off
Cpays…back
[答案]C
13Are you familiar_________the sayingit＇s not what you knowbut who you knowIn event planning networking is key
Awith
Bto
Cin
[答案]A
14We should take the degree_________account when we recruit a new secretary
Awith
Binto
Cof
[答案]B
15The candidate should dress in a manner that is appropriate to the position_________he is applying
Afor which
Bwhich
Cthat
[答案]A
16Participants have_________the Productivity Analysis Worksheet
Acompleting
Bbeen completed
Ccompleted
[答案]C
17Under no circumstance_________to tell lies to the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
[答案]B
18We_________it very much that you＇ve come to give us a timely rideOtherwise we would miss the train
Aappreciate
Bexpect
Cpromise
[答案]A
19We feel_________with the inconvenience the service center brought us
Adisappointed
Bworried
Csurprised
[答案]A
20I would rather_________two weeks earlier
Ayou should come here
Byou came here
Cyou had come here
[答案]C
三阅读理解(40分题4分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outside we are nice and warm insideIn the summerhouses keep the hot sun from usWhen it rainsthey keep us from getting wet
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one room Some houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the time houses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passage the house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Feedback from your customers is very importantThe more information you have from them the more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor example you can act as one of the customers in a wheelchair and see how you＇re treatedUse a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care
You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
26Hotel customers and hotel staff think the same about breakfast
[答案]F
27A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not
[答案]T
28It＇s not necessary to know about the customers’ needs and preferences
[答案]F
29Questionnaires are useful in getting feedback from customers
[答案]T
30Frontline staff have nothing to do with improving customer service
[答案]F
四翻译(计20分题4分)
3135：请ABC三选项中选出佳翻译答案序号写答匙纸
31On the last day of the old year there is a family dinner
A老年日子通常顿家庭餐
B年天会次家庭聚餐
C日子里常家庭聚餐
[答案]B
32Will you be involved in opening the new office
A会加新办公室
B会参开设新办公室工作
C会卷新办公室工作中
[答案]B
33I think what should be done is to create more job opportunities for students
A认需学生创造更工作机会
B认学生更机会
C认已学生更工作机会
[答案]A
34I want to leave a little room in the budgetjust in case
A想桶里留点方备时需
B想预算里留着空间结果发生意外
C想留点预算空间防万
[答案]C
35A true friend is someone who reaches for your hand and touches your heart
A真实朋友伸出手触碰心灵
B真实朋友伸出手理解心灵
C真正朋友援手帮助感动心扉
[答案]C
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交际语(题2分10分)
15题：选择正确语句完成列话答案序号写答题纸
1Would you mind filling the questionnaire for me
_______________
ANo problem
BSorryI can＇t go there
CI really appreciate that
[答案]A
2Can you stay here longer
_______but I have to be back tomorrow
AI＇d love to
BNothank you
CI＇m afraid not
[答案]A
3Our company is doing a customer service questionnaireMay I take you a moment
_______________
AIt doesn＇t matter
BBy all means
CI have no idea
[答案]B
4I am sorryNow what were we talking about
_______________
ANever mind
BThat＇s OK
CYou were saying that you used to be a teacher
[答案]C
5Hello is that service centerThe elevator of our apartment doesn＇t work
_______________
AOhI don＇t know what＇s wrong with it
BSorryI＇ll have it checked out at once
COKI seeThank you
[答案]B
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6Let＇s_________our plan
Astart
Bstarted
Cstarting
[答案]A
7I didn’t do_________last week
Anothing
Bsomething
Canything
[答案]C
8According to their feedback sheets the participants are all with the training
Asatisfied
Bsatisfying
Csatisfactory
[答案]A
9The Jiahe Community Service Center is about to service for residents
Aprovided
Bprovide
Cproviding
[答案]B
10I＇d like to_________that the staff member who served me didn＇t really seem to know what he was doing
Apoint out
Bpoint at
Cpoint in
[答案]A
11I have coffee_________breakfast time
Aat
Bin
Con
[答案]A
12Hiring the right employee_________you_________a thousand times over in high employee morale
Apays…off
Btake…off
Cpays…back
[答案]C
13Are you familiar_________the sayingit＇s not what you knowbut who you knowIn event planning networking is key
Awith
Bto
Cin
[答案]A
14We should take the degree_________account when we recruit a new secretary
Awith
Binto
Cof
[答案]B
15The candidate should dress in a manner that is appropriate to the position_________he is applying
Afor which
Bwhich
Cthat
[答案]A
16Participants have_________the Productivity Analysis Worksheet
Acompleting
Bbeen completed
Ccompleted
[答案]C
17Under no circumstance_________to tell lies to the public
Athe companies are allowed
Bare the companies allowed
Cthe companies will allow
[答案]B
18We_________it very much that you＇ve come to give us a timely rideOtherwise we would miss the train
Aappreciate
Bexpect
Cpromise
[答案]A
19We feel_________with the inconvenience the service center brought us
Adisappointed
Bworried
Csurprised
[答案]A
20I would rather_________two weeks earlier
Ayou should come here
Byou came here
Cyou had come here
[答案]C
三阅读理解(40分题4分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outside we are nice and warm insideIn the summerhouses keep the hot sun from usWhen it rainsthey keep us from getting wet
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one room Some houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the time houses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passage the house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Feedback from your customers is very importantThe more information you have from them the more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor example you can act as one of the customers in a wheelchair and see how you＇re treatedUse a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care
You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
26Hotel customers and hotel staff think the same about breakfast
[答案]F
27A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not
[答案]T
28It＇s not necessary to know about the customers’ needs and preferences
[答案]F
29Questionnaires are useful in getting feedback from customers
[答案]T
30Frontline staff have nothing to do with improving customer service
[答案]F
四翻译(计20分题4分)
3135：请ABC三选项中选出佳翻译答案序号写答匙纸
31On the last day of the old year there is a family dinner
A老年日子通常顿家庭餐
B年天会次家庭聚餐
C日子里常家庭聚餐
[答案]B
32Will you be involved in opening the new office
A会加新办公室
B会参开设新办公室工作
C会卷新办公室工作中
[答案]B
33I think what should be done is to create more job opportunities for students
A认需学生创造更工作机会
B认学生更机会
C认已学生更工作机会
[答案]A
34I want to leave a little room in the budgetjust in case
A想桶里留点方备时需
B想预算里留着空间结果发生意外
C想留点预算空间防万
[答案]C
35A true friend is someone who reaches for your hand and touches your heart
A真实朋友伸出手触碰心灵
B真实朋友伸出手理解心灵
C真正朋友援手帮助感动心扉
[答案]C
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档