2020年7月3938理英语2试题答案
交际语(计10分题2分)
15题：选择正确语句完成面话答案序号写答题纸
1Should I leave earlier tomorrow morning
__________________
AYes it’s better to leave earlier to avoid the morning traffic
BYes you will
CNo you shouldn＇t
[答案]A
2How are you feeling now
__________________
AMuch better
BIt＇s OK
CThank you
[答案]A
3What time does the train leave
__________________
AOn Tuesday
BIn the morning
CAt half past five
[答案]C
4Good morning Sunshine Community CenterMay I help you
__________________
AI＇d like to book one air ticket
BI＇m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
[答案]C
5Would you mind filling the questionnaire for me
__________________
ANo problem
BSorry I can＇t go there
CI really appreciate that
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6One day our dreams will_________reality
Aturnout
Bturn into
Cturn away
[答案]B
7I don’t know_________ I just arrived here two minutes ago
Awhat＇s going on
Bhow is going on
Cwho is going on
[答案]A
8Write the telephone number down_________you forget
Aon case
Bin case
Cunder case
[答案]B
9_________you prepare cross training plans you need to consider both the company benefits and the employee benefits
AAlthough
BEven if
CAs
[答案]C
10We think that Smith should be told about his_________condition as soon as possible
Aphysic
Bphysic
Cphysical
[答案]C
11We should keep in mind_________the feedback is very helpful for planning future meetings and events
Awhat
Bthat
Cwhen
[答案]B
12I＇m writing to_________a position as a computer engineer in your company
Athank for
Bwait for
Capply for
[答案]C
13We_________it very much that you’ve come to give us a timely rideOtherwise we would miss the train
Aappreciate
Bexpect
Cpromise
[答案]A
14We feel_________with the inconvenience the service center brought us
Adisappointed
Bworried
Csurprised
[答案]A
15Customers_________refuse to filling the questionnaire are not permitted to buy the product
Awhat
Bwhich
CWho
[答案]C
16The music_________like the singing of a bird
Ahears
Bsounds
Clistens
[答案]B
17Our workers have been checking the heating system since you called usI_________you it will perform well soon
Aargue
Baffect
Cassure
[答案]C
18_________the fog we should have reached the annual meeting site on time
ABecause of
BIn spite of
CBut for
[答案]C
19His action is always_________with his words
Aconstant
Bconsistent
Ccontinuous
[答案]B
20We have to_________our annual work report to the manager next week
Ahand in
Bhandout
Chands up
[答案]A
三阅读理解(40分题4分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage l
Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any business then you have to learn how to handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tips you are on your way to succeeding in your career
21At whom do angry customers tend to aim their dissatisfaction and complaints
AStaff members
BCompany managers
CThose who accompany them
[答案]A
22When a customer shouts rudely at you you should_______
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans_______
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[答案]B
24When dealing with an angry customer which is NOT the right attitude
ABe concerned
BBe patient
CBeam used
[答案]C
25Which of the following statements is true according to the passage
AWhen the customers complain you needn＇t listen carefully
BYou needn＇t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
[答案]C
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
If you take the following steps you can make a satisfactory annualreportAnd your boss and other supporters will be impressed
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selectiveIf you include everything the annual report becomes cluttered with informationYou should think about what you want to focus on and then select statistics to represent that and highlight key achievements with photos or case studies etc
Adding visuals and charts：Visuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt＇s great if you produce a full color publication with lots of nice photographyOf course it will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeplyMake it clear what you＇d like your readers to do once they＇ve read it such as donate purchase services etc
26Before writing the report you should gather all the work you have done over the past year
[答案]T
27The contents of the report should be selective
[答案]T
28The idioma picture is worth a thousand wordsis appropriate here
[答案]T
29 The application of visuals and charts can make the report more boring
[答案]F
30 Ending the report with a strong call to action will offend he readers
[答案]F
四翻译(计20分题4分)
3135：请ABC三选项中选出佳翻译答案序号写答题纸
31The more familiar interviewing feels to you the less anxiety you will feel with the process
A面试越熟悉面试程中焦虑会越少
B面试中熟面试程中焦虑会少
C熟悉面试点面试中麻烦会少点
[答案]A
32Will you be involved in opening the new office
A会加新办公室
B会参开设新办公室工作
C会卷入新办公室工作中
[答案]B
33When you start a job you must stick to it
A旦开始件工作持恒
B旦开始件工作紧着
C开始件工作时候认真做
[答案]A
34By the following week when he＇s on his own he feel she has a pretty good idea of what he needs to do and how to go about it
A直着星期时候感需做什开始做非常清楚
B第二星期时候感需做什开始做意
C第二星期独立工作时候感需做什开始做非常清楚
[答案]C
35Having patience with your customers and with yourself will go along way in winning over hostile customers
A顾客耐心走长路赢生气顾客工作支持
B顾客耐心赢生气顾客工作支持方面帮助
C顾客耐心会难赢生气顾客工作支持
[答案]B
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《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
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交际语(计10分题2分)
15题：选择正确语句完成面话答案序号写答题纸
1Should I leave earlier tomorrow morning
__________________
AYes it’s better to leave earlier to avoid the morning traffic
BYes you will
CNo you shouldn＇t
[答案]A
2How are you feeling now
__________________
AMuch better
BIt＇s OK
CThank you
[答案]A
3What time does the train leave
__________________
AOn Tuesday
BIn the morning
CAt half past five
[答案]C
4Good morning Sunshine Community CenterMay I help you
__________________
AI＇d like to book one air ticket
BI＇m glad to introduce myself to you
CI need a plumber to repair the water pipe in my kitchen
[答案]C
5Would you mind filling the questionnaire for me
__________________
ANo problem
BSorry I can＇t go there
CI really appreciate that
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6One day our dreams will_________reality
Aturnout
Bturn into
Cturn away
[答案]B
7I don’t know_________ I just arrived here two minutes ago
Awhat＇s going on
Bhow is going on
Cwho is going on
[答案]A
8Write the telephone number down_________you forget
Aon case
Bin case
Cunder case
[答案]B
9_________you prepare cross training plans you need to consider both the company benefits and the employee benefits
AAlthough
BEven if
CAs
[答案]C
10We think that Smith should be told about his_________condition as soon as possible
Aphysic
Bphysic
Cphysical
[答案]C
11We should keep in mind_________the feedback is very helpful for planning future meetings and events
Awhat
Bthat
Cwhen
[答案]B
12I＇m writing to_________a position as a computer engineer in your company
Athank for
Bwait for
Capply for
[答案]C
13We_________it very much that you’ve come to give us a timely rideOtherwise we would miss the train
Aappreciate
Bexpect
Cpromise
[答案]A
14We feel_________with the inconvenience the service center brought us
Adisappointed
Bworried
Csurprised
[答案]A
15Customers_________refuse to filling the questionnaire are not permitted to buy the product
Awhat
Bwhich
CWho
[答案]C
16The music_________like the singing of a bird
Ahears
Bsounds
Clistens
[答案]B
17Our workers have been checking the heating system since you called usI_________you it will perform well soon
Aargue
Baffect
Cassure
[答案]C
18_________the fog we should have reached the annual meeting site on time
ABecause of
BIn spite of
CBut for
[答案]C
19His action is always_________with his words
Aconstant
Bconsistent
Ccontinuous
[答案]B
20We have to_________our annual work report to the manager next week
Ahand in
Bhandout
Chands up
[答案]A
三阅读理解(40分题4分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage l
Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any business then you have to learn how to handle angry customersListed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：
Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouthMake sure you listen more than you speakBy listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understandingYou have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour
Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tips you are on your way to succeeding in your career
21At whom do angry customers tend to aim their dissatisfaction and complaints
AStaff members
BCompany managers
CThose who accompany them
[答案]A
22When a customer shouts rudely at you you should_______
Aargue back and protect yourself
Bkeep quiet and leave the customer alone
Ckeep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans_______
AYour mouth is not more important for you than your ears
BYou should listen more than you speak
CYou should talk more than you listen
[答案]B
24When dealing with an angry customer which is NOT the right attitude
ABe concerned
BBe patient
CBeam used
[答案]C
25Which of the following statements is true according to the passage
AWhen the customers complain you needn＇t listen carefully
BYou needn＇t say sorry to those angry customers
CYou should relax yourself and try to understand the angry customers
[答案]C
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
If you take the following steps you can make a satisfactory annualreportAnd your boss and other supporters will be impressed
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selectiveIf you include everything the annual report becomes cluttered with informationYou should think about what you want to focus on and then select statistics to represent that and highlight key achievements with photos or case studies etc
Adding visuals and charts：Visuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt＇s great if you produce a full color publication with lots of nice photographyOf course it will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeplyMake it clear what you＇d like your readers to do once they＇ve read it such as donate purchase services etc
26Before writing the report you should gather all the work you have done over the past year
[答案]T
27The contents of the report should be selective
[答案]T
28The idioma picture is worth a thousand wordsis appropriate here
[答案]T
29 The application of visuals and charts can make the report more boring
[答案]F
30 Ending the report with a strong call to action will offend he readers
[答案]F
四翻译(计20分题4分)
3135：请ABC三选项中选出佳翻译答案序号写答题纸
31The more familiar interviewing feels to you the less anxiety you will feel with the process
A面试越熟悉面试程中焦虑会越少
B面试中熟面试程中焦虑会少
C熟悉面试点面试中麻烦会少点
[答案]A
32Will you be involved in opening the new office
A会加新办公室
B会参开设新办公室工作
C会卷入新办公室工作中
[答案]B
33When you start a job you must stick to it
A旦开始件工作持恒
B旦开始件工作紧着
C开始件工作时候认真做
[答案]A
34By the following week when he＇s on his own he feel she has a pretty good idea of what he needs to do and how to go about it
A直着星期时候感需做什开始做非常清楚
B第二星期时候感需做什开始做意
C第二星期独立工作时候感需做什开始做非常清楚
[答案]C
35Having patience with your customers and with yourself will go along way in winning over hostile customers
A顾客耐心走长路赢生气顾客工作支持
B顾客耐心赢生气顾客工作支持方面帮助
C顾客耐心会难赢生气顾客工作支持
[答案]B
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档