[新]3938国开电专科理英语2历年期末考试(第三题阅读理解判断题)
题库[分学期版]
2021年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Feedback from your customers is very importantThe more information you have from them the more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor example you can act as one of the customers in a wheelchair and see how you＇re treatedUse a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care
You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
26Hotel customers and hotel staff think the same about breakfast
[答案]F
27A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not
[答案]T
28It＇s not necessary to know about the customers’ needs and preferences
[答案]F
29Questionnaires are useful in getting feedback from customers
[答案]T
30Frontline staff have nothing to do with improving customer service
[答案]F
2020年9月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
One morning Wu Liang discovered that her classroom had changed She found that the desks were no longer in rows but pushed together to make eight bigger desks She was so excited about it for the first two days that she couldn＇t listen to the teachers carefully But soon she and her classmates got used to this new classroom arrangement Now our class is quieter said WuWhat＇s more we can come up with our own ideas and learn more through discussion It＇s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole class It makes us believe in ourselvesThis was part of a reformat Li＇s school The school made this reform because they wanted to offer students easier ways to study and more chances to discuss Our school hopes to improve students＇ abilities to study by themselves and work in groups said Zhang Ming an English teacher
However the reform has demanded more from teachers Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before It is difficult to teach in such a short time The teachers have to find better ways to teach more effectively
The reform demands more but I＇m sure it is helpful added Zhang Ming
26 It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement
[答案]T
27 The school made the reform in order to offer students more seats to study
[答案]F
28 The reform has demanded more from teachers
[答案]T
29 Wu Liang and her classmates like the new classroom arrangement
[答案]F
30 The best title of this passage maybe New Look in Class
[答案]T
2020年7月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
If you take the following steps you can make a satisfactory annualreportAnd your boss and other supporters will be impressed
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selectiveIf you include everything the annual report becomes cluttered with informationYou should think about what you want to focus on and then select statistics to represent that and highlight key achievements with photos or case studies etc
Adding visuals and charts：Visuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt＇s great if you produce a full color publication with lots of nice photographyOf course it will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeplyMake it clear what you＇d like your readers to do once they＇ve read it such as donate purchase services etc
26Before writing the report you should gather all the work you have done over the past year
[答案]T
27The contents of the report should be selective
[答案]T
28The idioma picture is worth a thousand wordsis appropriate here
[答案]T
29 The application of visuals and charts can make the report more boring
[答案]F
30 Ending the report with a strong call to action will offend he readers
[答案]F
2020年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other hand cross training has some benefits for the employees as well It lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇t work in the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
26 Cross training is training an employee to do a different job in a different company
[答案]F
27 Cross training is beneficial not only for managers but also for employees
[答案]T
28 Cross training can apply to almost any position and almost any industry
[答案]T
29 When you prepare cross training plans the only consideration is the company benefits
[答案]F
30 You can decide which employees to be cross trained according to their age
[答案]F
2019年7月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Good communication skills are the key to success in life work and relationshipsWithout effective communication a message can turn into error misunderstandingfrustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills
(1) Know what to say
Understand clearly the purpose and intent of your message
(2) Know how to say
Begin by making eye contact which shows confidenceThen pay attention to your body language
(3) Listen
After you＇ve finished talking you should stop listen and look for feedback and clues of comprehension
(4) Reach understanding
To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills：
(1) The better you are able to express yourself the better your ability to communicate
(2) Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views
(3) Learn to understand and appreciate different views by being openmindedIt will in turn gain you more cooperation and understanding
(4) Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking
When you take the time to develop good communication skills it means you open yourself up to better relationshipsmore career opportunities and increased selfconfidenceMoreover your each higher levels of mutual understanding and cooperation while successfully attaining your goals
26A message must be understood interpreted or delivered correctly with communication
[答案]F
27When you talk with others you can pay little attention to your body language
[答案]F
28 The better you are able to understand others the better your ability to communicate
[答案]F
29 Before stating your opinions you＇d better let the speaker finish his or her talking first
[答案]T
30Don＇t argue or debate with others if you feel angry or displeased
[答案]T
2019年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Feedback from your customers is very importantThe more information you have from them the more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1) Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
(2) Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor example you can act as one of the customers in a wheelchair and see how you＇retreated(3) Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4) Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconducted they usually work well
(5) Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sourcesTheir communication with the customers will become important information for improving customer care
You may deliver the best service in the worldBut if it is not what people want you＇re wasting your timeImplement one two three or all of the above techniques and your service and product will improve overnight
26Hotel customers and hotel staff think the same about breakfast
[答案]F
27A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not
[答案]T
28It＇s not necessary to know about the customers’ needs and preferences
[答案]F
29Questionnaires are useful in getting feedback from customers
[答案]T
30Frontline staff have nothing to do with improving customer service
[答案]F
2018年7月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and money but also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationship and business culture enhancementHere are certain rules that you can use to select the right employee
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description
Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questions you are able to get a true picture of your potential employee
Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presented credentialsskills and experience are actually possessed by your candidate
26Hiring the wrong employee is expensive costly to a company and time consuming
[答案]T
27 A company has to spend a lot of money hiring a right employee
[答案]F
28 An advertisement with a clear target will make all candidates lose courage
[答案]F
29 Well designed interview questions can help you know more about the candidates
[答案]T
30Work experience is one of the primary things for an employer to verify in background checking
[答案]T
2018年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Cross training is training an employee to do a different part of the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other hand cross training has some benefits for the employees as wellIt lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇t work in the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance
26Cross training is training an employee to do a different job in a different company
[答案]F
27Cross training is beneficial not only for managers but also for employees
[答案]T
28Cross training can apply to almost any position and almost any industry
[答案]T
29Not all employees are suitable to be cross trained
[答案]T
30You can decide which employees to be cross trained according to their age
[答案]F
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题库[分学期版]
2021年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Feedback from your customers is very importantThe more information you have from them the more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor example you can act as one of the customers in a wheelchair and see how you＇re treatedUse a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care
You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
26Hotel customers and hotel staff think the same about breakfast
[答案]F
27A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not
[答案]T
28It＇s not necessary to know about the customers’ needs and preferences
[答案]F
29Questionnaires are useful in getting feedback from customers
[答案]T
30Frontline staff have nothing to do with improving customer service
[答案]F
2020年9月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
One morning Wu Liang discovered that her classroom had changed She found that the desks were no longer in rows but pushed together to make eight bigger desks She was so excited about it for the first two days that she couldn＇t listen to the teachers carefully But soon she and her classmates got used to this new classroom arrangement Now our class is quieter said WuWhat＇s more we can come up with our own ideas and learn more through discussion It＇s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole class It makes us believe in ourselvesThis was part of a reformat Li＇s school The school made this reform because they wanted to offer students easier ways to study and more chances to discuss Our school hopes to improve students＇ abilities to study by themselves and work in groups said Zhang Ming an English teacher
However the reform has demanded more from teachers Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before It is difficult to teach in such a short time The teachers have to find better ways to teach more effectively
The reform demands more but I＇m sure it is helpful added Zhang Ming
26 It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement
[答案]T
27 The school made the reform in order to offer students more seats to study
[答案]F
28 The reform has demanded more from teachers
[答案]T
29 Wu Liang and her classmates like the new classroom arrangement
[答案]F
30 The best title of this passage maybe New Look in Class
[答案]T
2020年7月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
If you take the following steps you can make a satisfactory annualreportAnd your boss and other supporters will be impressed
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selectiveIf you include everything the annual report becomes cluttered with informationYou should think about what you want to focus on and then select statistics to represent that and highlight key achievements with photos or case studies etc
Adding visuals and charts：Visuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt＇s great if you produce a full color publication with lots of nice photographyOf course it will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeplyMake it clear what you＇d like your readers to do once they＇ve read it such as donate purchase services etc
26Before writing the report you should gather all the work you have done over the past year
[答案]T
27The contents of the report should be selective
[答案]T
28The idioma picture is worth a thousand wordsis appropriate here
[答案]T
29 The application of visuals and charts can make the report more boring
[答案]F
30 Ending the report with a strong call to action will offend he readers
[答案]F
2020年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other hand cross training has some benefits for the employees as well It lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇t work in the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
26 Cross training is training an employee to do a different job in a different company
[答案]F
27 Cross training is beneficial not only for managers but also for employees
[答案]T
28 Cross training can apply to almost any position and almost any industry
[答案]T
29 When you prepare cross training plans the only consideration is the company benefits
[答案]F
30 You can decide which employees to be cross trained according to their age
[答案]F
2019年7月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Good communication skills are the key to success in life work and relationshipsWithout effective communication a message can turn into error misunderstandingfrustration or even disaster by being misinterpreted or poorly delivered
The steps for good communication skills
(1) Know what to say
Understand clearly the purpose and intent of your message
(2) Know how to say
Begin by making eye contact which shows confidenceThen pay attention to your body language
(3) Listen
After you＇ve finished talking you should stop listen and look for feedback and clues of comprehension
(4) Reach understanding
To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills：
(1) The better you are able to express yourself the better your ability to communicate
(2) Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views
(3) Learn to understand and appreciate different views by being openmindedIt will in turn gain you more cooperation and understanding
(4) Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking
When you take the time to develop good communication skills it means you open yourself up to better relationshipsmore career opportunities and increased selfconfidenceMoreover your each higher levels of mutual understanding and cooperation while successfully attaining your goals
26A message must be understood interpreted or delivered correctly with communication
[答案]F
27When you talk with others you can pay little attention to your body language
[答案]F
28 The better you are able to understand others the better your ability to communicate
[答案]F
29 Before stating your opinions you＇d better let the speaker finish his or her talking first
[答案]T
30Don＇t argue or debate with others if you feel angry or displeased
[答案]T
2019年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Feedback from your customers is very importantThe more information you have from them the more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business
(1) Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
(2) Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor example you can act as one of the customers in a wheelchair and see how you＇retreated(3) Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
(4) Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconducted they usually work well
(5) Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sourcesTheir communication with the customers will become important information for improving customer care
You may deliver the best service in the worldBut if it is not what people want you＇re wasting your timeImplement one two three or all of the above techniques and your service and product will improve overnight
26Hotel customers and hotel staff think the same about breakfast
[答案]F
27A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not
[答案]T
28It＇s not necessary to know about the customers’ needs and preferences
[答案]F
29Questionnaires are useful in getting feedback from customers
[答案]T
30Frontline staff have nothing to do with improving customer service
[答案]F
2018年7月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and money but also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationship and business culture enhancementHere are certain rules that you can use to select the right employee
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description
Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questions you are able to get a true picture of your potential employee
Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presented credentialsskills and experience are actually possessed by your candidate
26Hiring the wrong employee is expensive costly to a company and time consuming
[答案]T
27 A company has to spend a lot of money hiring a right employee
[答案]F
28 An advertisement with a clear target will make all candidates lose courage
[答案]F
29 Well designed interview questions can help you know more about the candidates
[答案]T
30Work experience is one of the primary things for an employer to verify in background checking
[答案]T
2018年1月试题答案
2630题：请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
Cross training is training an employee to do a different part of the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other hand cross training has some benefits for the employees as wellIt lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked or didn＇t work in the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance
26Cross training is training an employee to do a different job in a different company
[答案]F
27Cross training is beneficial not only for managers but also for employees
[答案]T
28Cross training can apply to almost any position and almost any industry
[答案]T
29Not all employees are suitable to be cross trained
[答案]T
30You can decide which employees to be cross trained according to their age
[答案]F
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档