[2021年秋期]3938国开电专科理英语2历年期末考试(第三题阅读理解选择题)题库[排序版]
说明：更新2021年7月试题
[试题]Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：[2018年1月试题2021年1月试题]
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
21 At whom do angry customers tend to aim their dissatisfaction and complaints
A Staff members
B Company managers
C Those who accompany them
[答案]A
22When a customer shouts rudely at you you should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
[答案]B
24 When dealing with an angry customer which is NOT the right attitude
A Be concerned
B Be patient
C Be am used
[答案]C
25 Which of the following statements is true according to the passage
A When the customers complain you needn＇t listen care fully
B You needn＇t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
[答案]C
[试题]Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：[2020年7月试题]
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
21At whom do angry customers tend to aim their dissatisfaction and complaints
A Staff members
B Company managers
C Those who accompany them
[答案]A
22When a customer shouts rudely at you you should_______
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans_______
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
[答案]B
24When dealing with an angry customer which is NOT the right attitude
A Be concerned
B Be patient
C Beam used
[答案]C
25 Which of the following statements is true according to the passage
A When the customers complain you needn＇t listen carefully
B You needn＇t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
[答案]C
[试题]PPHC and Goose neck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents [2019年1月试题]
Elaine has accepted a job with PP HC She has a degree in psychology but has never done
this type of work before On her first day after showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇s and has just been hired by Goose neck On his first day he learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and why He roleplays some situations with other staff members and gets some direct instruction from them By the following week when he＇s on his own he feel she has a pretty good idea of what he needs to do and how to go about it And＇ he knows that his training will continue
Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
21 What are PP HC and Goose neck
A They are two companies that do similar business
B They are two organizations that do different community work
C They are two organizations that do similar community work
[答案]C
22 Which degree does Elaine have
A Psychology degree
B Physiology degree
C Sociology degree
[答案]A
23 Which of the following statements is TRUE according to the passage
A Elaine has done this type of community work so her organization doesn＇t provide staff training
B Mark has a clear idea of his job after the training
C Mark knows his training comes to an end
[答案]B
24 How is Mark trained to be prepared for his work
A Mark spends two days on family visits with experienced staff members and discuss with them
B Mark roleplays some situations with other staff members and gets some direct instruction from them
C Both A and B
[答案]A
25 What is the main idea of the passage
A The importance of training
B Different training ways
C Elaine＇ sand Mark＇s work experience
[答案]C
[试题]PPHC and Goose neck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents [2020年9月试题]
Elaine has accepted a job with PP HC She has a degree in psychology but has never done this type of work before On her first day after showing her to her desk and intro due ing her to colleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇s and has just been hired by Gooseneck On his first day he learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members
and discusses with them what they did and why He roleplays some situations with other staff members and gets some direct instruction from them By the following week when he＇s on his own he feel she has a pretty good idea of what he needs to do and how to go about it And he knows that his training will continue
Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
21 What are PPHC and Gooseneck
A They are two companies that do similar business
B They are two organizations that do different community work
C They are two organizations that do similar community work
[答案]C
22 Which degree does Elaine have
A Psychology degree
B Physiology degree
C Sociology degree
[答案]A
23 Which of the following statements is TRUE according to the passage
A Elaine has done this type of community work so her organization doesn＇t provide staff training
B Mark has a clear idea of his job after the training
C Mark knows his training comes to an end
[答案]B
24 How is Mark trained to be prepared for his work
A Mark spends two days on family visits with experienced staff members and discuss with them
B Mark roleplays some situations with other staff members and gets some direct instruction from them
C Both A and B
[答案]C
25 What is the main idea of the passage
A The importance of training
B Different training ways
C Elaine＇s and Mark＇s work experience
[答案]A
[试题]Stress around interviews is often influenced by our assumptions we make to ourselves about the process Countering anxietyprovoking thoughts can help to lower levels of anxiety I just messed up that answer and there＇s no hopeOne poor answer normally does not knock a candidate out of consideration An interview is like a test getting an85or 90 might be good enough to get the job [2019年7月试题]
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewer particularly in the hours just before your interview
To some extent relaxation techniques such as progressive muscle relaxation or breathing exercises can manage anxiety If your anxiety around interview is excessive you might consider seeing a doctor to develop effective countermeasures
21_______often influences the stress around interviews according to the passage
A Interview process
B Anxietyprovoking thoughts
C Interviewers＇ assumptions
[答案]B
22 Does one poor answer in an interview influence a candidate to _______get a job
A Yes
B No
C Not given
[答案]B
23 Imagining success help a candidate to levels of anxiety
A lower
B raise
C equal
[答案]A
24 How can we reduce our stress around interviews
A Breathe deeply
B Meet friends
C Have a big meal
[答案]A
25 When should we go to see a doctor according the author
A When we lose confidence in an interview
B When we find effective measures against anxiety round interview
C When we have too much stress around interview
[答案]C
[试题]Successful and memorable events don＇t just happen Organizing and holding an event takes planning Whether it＇s an anniversary a sporting event or a retirement party and no matter how much time you have your event＇s success is in the details [2018年7月试题]
There are some suggestions for you to hold a successful event Decide upon your target audience The first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of format content prices location etc
Make a list of details When you hold an event you need to consider everything from program content lighting food serving transportation to parking and safety Making a list will ensure you don＇t overlook things
Have a clear purpose When you plan an event you should clearly define its purposebecause the following decision should support it
Do not clash Check the calendar Don＇t clash with holidays or popular vacation times
Know your limitations You should be aware of your weakness such as budget or time If you decide to hold an event in a week＇s time plan for a more familiar affair If it＇s a big event prepare several months ahead If the budget is smallyou may have to a lot of doityourself work
21 Which of the following statement is NOT true according to the passage
A To know your target audience first helps you plan your event better
B To check the calendar carefully will avoid time conflict
C Know the limitation means you should know the audience＇s limitation
[答案]C
22 Which is not the factor of holding a successful event
A A clear purpose
B A list of details
C A invitation
[答案]C
23According to the passage what is the key factor to make your event successful
A Leadership
B Details
C Plenty of planning time
[答案]B
24 What is the main idea of this passage
A Details―the key to the success of an event
B Successful and memorable events don＇t just happen
C How to plan successful events
[答案]C
25 What is the purpose of making list of details
A Make sure not overlook things
B To follow decisions
C To have a clear purpose
[答案]A
[试题]The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outside we are nice and warm insideIn the summerhouses keep the hot sun from usWhen it rainsthey keep us from getting wet[2021年1月试题2021年7月试题]
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one room Some houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the time houses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passage the house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
说明：更新2021年7月试题
[试题]Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：[2018年1月试题2021年1月试题]
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
21 At whom do angry customers tend to aim their dissatisfaction and complaints
A Staff members
B Company managers
C Those who accompany them
[答案]A
22When a customer shouts rudely at you you should
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
[答案]B
24 When dealing with an angry customer which is NOT the right attitude
A Be concerned
B Be patient
C Be am used
[答案]C
25 Which of the following statements is true according to the passage
A When the customers complain you needn＇t listen care fully
B You needn＇t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
[答案]C
[试题]Angry customers tend to aim their dissatisfaction and complaints at staff members If this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual But if you wish to be successful in any business then you have to learn how to handle angry customers Listed below area few guidelines to help you develop your own personal strategy for dealing with angry customers：[2020年7月试题]
Never argue back You must stay calm and aim to satisfy the customer even in the most difficult situations It is only by agreeing with their viewpoint and suggesting a possible solution that you will resolve the situation and send the customer away happy
Use your ears more than your mouth Make sure you listen more than you speak By listening carefully you will be able to understand why the customer is complaining so that satisfactory steps can be taken
Show that you care：Use every opportunity to express your apology and understanding You have to show that you will do everything within your power to try and resolve the situation This exhibition of your concern will win the customer over There will be a significant change in their behaviour
Control your anger and be patient Learn to relax and calm yourself Having patience with your customers and with yourself will go along way in winning over hostile customers
The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following them If you follow the above tips you are on your way to succeeding in your career
21At whom do angry customers tend to aim their dissatisfaction and complaints
A Staff members
B Company managers
C Those who accompany them
[答案]A
22When a customer shouts rudely at you you should_______
A argue back and protect yourself
B keep quiet and leave the customer alone
C keep calm and listen carefully to the customer
[答案]C
23The underlined sentenceUse your ears more than your mouthmeans_______
A Your mouth is not more important for you than your ears
B You should listen more than you speak
C You should talk more than you listen
[答案]B
24When dealing with an angry customer which is NOT the right attitude
A Be concerned
B Be patient
C Beam used
[答案]C
25 Which of the following statements is true according to the passage
A When the customers complain you needn＇t listen carefully
B You needn＇t say sorry to those angry customers
C You should relax yourself and try to understand the angry customers
[答案]C
[试题]PPHC and Goose neck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents [2019年1月试题]
Elaine has accepted a job with PP HC She has a degree in psychology but has never done
this type of work before On her first day after showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇s and has just been hired by Goose neck On his first day he learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members and discusses with them what they did and why He roleplays some situations with other staff members and gets some direct instruction from them By the following week when he＇s on his own he feel she has a pretty good idea of what he needs to do and how to go about it And＇ he knows that his training will continue
Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
21 What are PP HC and Goose neck
A They are two companies that do similar business
B They are two organizations that do different community work
C They are two organizations that do similar community work
[答案]C
22 Which degree does Elaine have
A Psychology degree
B Physiology degree
C Sociology degree
[答案]A
23 Which of the following statements is TRUE according to the passage
A Elaine has done this type of community work so her organization doesn＇t provide staff training
B Mark has a clear idea of his job after the training
C Mark knows his training comes to an end
[答案]B
24 How is Mark trained to be prepared for his work
A Mark spends two days on family visits with experienced staff members and discuss with them
B Mark roleplays some situations with other staff members and gets some direct instruction from them
C Both A and B
[答案]A
25 What is the main idea of the passage
A The importance of training
B Different training ways
C Elaine＇ sand Mark＇s work experience
[答案]C
[试题]PPHC and Goose neck are two organizations that do similar community work Each has hired a new staff member to make contact with and provide services to new parents [2020年9月试题]
Elaine has accepted a job with PP HC She has a degree in psychology but has never done this type of work before On her first day after showing her to her desk and intro due ing her to colleagues the director gives her a town map and a list of the names of the families she will be responsible for and wishes her luck After lunch Elaine sets out to contact the families worried about what she＇ll door say when she meets them
Mark has a degree similar to Elaine＇s and has just been hired by Gooseneck On his first day he learns that his job will consist of training for the next week Mark spends two days going on family visits with experienced staff members
and discusses with them what they did and why He roleplays some situations with other staff members and gets some direct instruction from them By the following week when he＇s on his own he feel she has a pretty good idea of what he needs to do and how to go about it And he knows that his training will continue
Which situation would you rather be in being thrown into the thick of things with no training or being trained to prepare for the work you＇re going to do
21 What are PPHC and Gooseneck
A They are two companies that do similar business
B They are two organizations that do different community work
C They are two organizations that do similar community work
[答案]C
22 Which degree does Elaine have
A Psychology degree
B Physiology degree
C Sociology degree
[答案]A
23 Which of the following statements is TRUE according to the passage
A Elaine has done this type of community work so her organization doesn＇t provide staff training
B Mark has a clear idea of his job after the training
C Mark knows his training comes to an end
[答案]B
24 How is Mark trained to be prepared for his work
A Mark spends two days on family visits with experienced staff members and discuss with them
B Mark roleplays some situations with other staff members and gets some direct instruction from them
C Both A and B
[答案]C
25 What is the main idea of the passage
A The importance of training
B Different training ways
C Elaine＇s and Mark＇s work experience
[答案]A
[试题]Stress around interviews is often influenced by our assumptions we make to ourselves about the process Countering anxietyprovoking thoughts can help to lower levels of anxiety I just messed up that answer and there＇s no hopeOne poor answer normally does not knock a candidate out of consideration An interview is like a test getting an85or 90 might be good enough to get the job [2019年7月试题]
Visualizing success can improve performance and help ease anxiety Always try imagining positive interactions with your interviewer particularly in the hours just before your interview
To some extent relaxation techniques such as progressive muscle relaxation or breathing exercises can manage anxiety If your anxiety around interview is excessive you might consider seeing a doctor to develop effective countermeasures
21_______often influences the stress around interviews according to the passage
A Interview process
B Anxietyprovoking thoughts
C Interviewers＇ assumptions
[答案]B
22 Does one poor answer in an interview influence a candidate to _______get a job
A Yes
B No
C Not given
[答案]B
23 Imagining success help a candidate to levels of anxiety
A lower
B raise
C equal
[答案]A
24 How can we reduce our stress around interviews
A Breathe deeply
B Meet friends
C Have a big meal
[答案]A
25 When should we go to see a doctor according the author
A When we lose confidence in an interview
B When we find effective measures against anxiety round interview
C When we have too much stress around interview
[答案]C
[试题]Successful and memorable events don＇t just happen Organizing and holding an event takes planning Whether it＇s an anniversary a sporting event or a retirement party and no matter how much time you have your event＇s success is in the details [2018年7月试题]
There are some suggestions for you to hold a successful event Decide upon your target audience The first thing is you should know who your target audience is From this all the other decisions will fall into place in terms of format content prices location etc
Make a list of details When you hold an event you need to consider everything from program content lighting food serving transportation to parking and safety Making a list will ensure you don＇t overlook things
Have a clear purpose When you plan an event you should clearly define its purposebecause the following decision should support it
Do not clash Check the calendar Don＇t clash with holidays or popular vacation times
Know your limitations You should be aware of your weakness such as budget or time If you decide to hold an event in a week＇s time plan for a more familiar affair If it＇s a big event prepare several months ahead If the budget is smallyou may have to a lot of doityourself work
21 Which of the following statement is NOT true according to the passage
A To know your target audience first helps you plan your event better
B To check the calendar carefully will avoid time conflict
C Know the limitation means you should know the audience＇s limitation
[答案]C
22 Which is not the factor of holding a successful event
A A clear purpose
B A list of details
C A invitation
[答案]C
23According to the passage what is the key factor to make your event successful
A Leadership
B Details
C Plenty of planning time
[答案]B
24 What is the main idea of this passage
A Details―the key to the success of an event
B Successful and memorable events don＇t just happen
C How to plan successful events
[答案]C
25 What is the purpose of making list of details
A Make sure not overlook things
B To follow decisions
C To have a clear purpose
[答案]A
[试题]The houses we live in are very importantThey keep us from being cold in the winter and hot in the summerIn the winter they keep out the snowThey also keep out the windEven if it is blowing outside we are nice and warm insideIn the summerhouses keep the hot sun from usWhen it rainsthey keep us from getting wet[2021年1月试题2021年7月试题]
Houses are also places where we can feel safePeople can＇t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers care for their children thereThe children play thereThe family eat and sleep under the same roof
Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stoneSometimes more than one thing is used to make a house
Houses come in different sizesSome houses have only one room Some houses have more than one roomBig apartment houses found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are builtHouses in hot countries can be lightly builtIn places i trains much of the time houses must keep out the water
21Which of the following is NOT mentioned in the passage
APeople feel safe in house
BFamilies and friends live in the same house
CChildren often play in house
[答案]B
22According to the passage the house can keep out
Athe wind
Bthe snow
Cthe wind and the snow
[答案]C
23Houses are in sizes and many ways
Abeautiful
Bthe same
Cdifferent
[答案]C
24Which of the following is probably NOT the thing used to build houses
Asteel
Bcotton
Cstone
[答案]B
25From the passage we can infer that people
Ain hot places like to live the lightlybuilt houses to get heat
Bin the cold places like to live in the strong houses to keep safe
Cin some places where i trains much of the time like to live in house which can keep
[答案]A
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档