3938国开电专科理英语2期末考试第三题阅读理解判断题库
[珍藏版]
说明：更新2021年7月试题根试题首字母音序查找试题答案
[试题]An annual report of a company provides information about its business performance for certain people These people include the investors potential investors and other stakeholders From the report people can understand the company’s business scope recent situation and future development The main parts of an annual report usually include chairman’s letter financial statements and operation analysis
● CHAIRMAN’S LETTER
Usually an annual report should contain a letter from the chairman The letter should provide details about the successes and the challenges of the past year It should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past year It usually includes new hires and new product introductions At the same time it will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual report People can know the company’s performance in the past from the statements It usually consists of the following three aspects The first one is the profit and loss statement The second one is the balance sheet And the third one is the cash flow statement
附翻译：
[试题]公司年度报告某提供关业务绩效信息包括投资者潜投资者利益相关者报告中解公司营范围况未发展年度报告部分通常包括董事长致函财务报表营分析
●董事长致辞
通常年度报告应包含董事长信封信应提供关年成功挑战详细信息应包括公司未前景
●运营分析
营分析年业务概述通常包括新员工新产品介绍时介绍业务收购等重问题
●财务报表
财务报表年度报告非常重报表中解公司业绩通常包括三方面第损益表第二资产负债表第三现金流量表
1 An annual report of a company provides some information about its business performance for certain people [答案]T
2 People can know everything of the company from the annual report [答案]F
3 An annual report usually includes chairman’s letter financial statements and operation analysis [答案]T
4 A chairman’s letter should include the strategic direction moving forward [答案]T
5 This passage is mainly about the main parts of an annual report [答案]T
附翻译：
1公司年度报告某提供关业务绩效信息[答案]T
2年报中解公司切[答案]F
3年度报告通常包括董事长致函财务报表营分析[答案]T
4董事长信应包括前进战略方[答案]T
5段话关年报部分[答案]T
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
附翻译：
[试题]交叉培训培训员工完成组织工作部分训练工A完成工B做务训练B完成 A务交叉训练交叉培训理员处理劳动力完成工作方面提供更灵活性方面交叉培训员工定处学新技更价值保持兴奋减少工聊
交叉培训行业职位交叉培训设计工程师进行现场安装旅行获设计现场工作没工作第手知识收银员培训货架库存员培训收银员果客户队列太长您快速开收银机
准备交叉培训计划时您需时考虑公司福利员工福利仔细选择交叉培训员工喜欢学新事物更愿意坚持知道根年龄表现决定员工准备进行变革
26 Cross training is training an employee to do a different job in a different company[答案]F
27 Cross training is beneficial not only for managers but also for employees[答案]T
28 Cross training can apply to almost any position and almost any industry[答案]T
29 Not all employees are suitable to be cross trained[答案]T
30 You can decide which employees to be cross trained according to their age[答案]F
附翻译：
26交叉培训培训员工公司做工作[答案]F
27交叉培训仅理者益员工益[答案]T
28交叉培训适职位行业[答案]T
29非员工适合接受交叉培训[答案]T
30您根年龄决定员工进行交叉培训[答案]F
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked
or didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
附翻译：
[试题]交叉培训培训员工完成组织工作部分训练工A完成工B做务训练B完成 A务交叉训练交叉培训理员处理劳动力完成工作方面提供更灵活性方面交叉培训员工处学新技更价值保持积极性减少工聊感
交叉培训行业职位交叉培训设计工程师进行现场安装旅行获设计现场工作工作第手知识收银员接受架培训收银员培训果客户队列太长您快速开收银机
准备交叉培训计划时您需时考虑公司福利员工福利仔细选择交叉培训员工喜欢学新事物更愿意坚持知道根年龄表现决定员工准备进行变革
26 Cross training is training an employee to do a different job in a different company[答案]F
27 Cross training is beneficial not only for managers but also for employees [答案]T
28 Cross training can apply to almost any position and almost any industry [答案]T
29 When you prepare cross training plansthe only consideration is the company benefits [答案]F
30 You can decide which employees to be cross trained according to their age [答案]F
附翻译：
26交叉培训培训员工公司做工作[答案]F
27交叉培训仅理者益员工益[答案]T
28交叉培训适职位行业[答案]T
29制定交叉培训计划时唯考虑公司利益[答案]F
30您根员工年龄决定员工进行交叉培训[答案]F
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A’s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other hand cross training has some benefits for the employees as well It lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked or didn’t work in the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefits Carefullyselect the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don’t decide which employees are ready for a change based on their age or performance
附翻译：
[试题]交叉培训培训员工完成组织工作部分训练工A完成工B务训练B完成A务交叉训练交叉培训理员处理劳动力完成工作方面提供更灵活性方面交叉培训员工处学
新技更价值保持兴奋减少工聊
交叉培训行业职位交叉培训设计工程师进行现场安装旅行获设计现场工作没工作第手知识收银员培训货架库存员培训收银员果客户队列太长您快速开收银机
准备交叉培训计划时您需时考虑公司福利员工福利仔细选择交叉培训员工喜欢学新事物更愿意坚持知道根员工年龄表现决定员工准备接受变革
1 Cross training is training an employee to do a different job in a different company [答案]F
2 Cross training is beneficial not only for managers but also for employees [答案]T
3 Cross training can apply to almost any position and almost any industry [答案]T
4 Not all employees are suitable to be cross trained [答案]T
5 You can decide which employees to be cross trained according to their age [答案]F
附翻译：
1交叉培训培训员工公司事工作[答案]F
2交叉培训仅理者益员工益[答案]T
3交叉培训适职位行业[答案]T
4非员工适合接受交叉培训[答案]T
5您根年龄决定员工进行交叉培训[答案]F
[试题]Good communication skills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationor even disaster by being misinterpreted or poorly delivered
The steps for good communication skills(1)Know what to say Understand clearly the purpose and intent of your message (2)Know how to say Begin by making eye contactwhich shows confidence Then pay attention to your body language (3)Listen After you＇ve finished talkingyou should stoplistenand look for feedback and clues of comprehension(4)Reach understanding To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills：(1)The better you are able to express yourselfthe better your ability to communicate(2)Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openminded It will in turngain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skillsit means you open yourself up to better relationshipsmore career opportunitiesand increased selfconfidence Moreoveryour each higher levels of mutual understanding and cooperation while successfully attaining your goals
附翻译：
[试题]良沟通技巧生活工作际关系成功关键果没效沟通信息会误解传递变成错误误解挫折甚灾难
良沟通技巧步骤：(1)知道说什清楚解您信息目意图(2)知道说眼神交流开始表现出信然注意肢体语言(3)听讲完停听听寻找反馈理解线索(4)达理解沟通理解理解
更培养良沟通技巧技巧：(1)越表达沟通力越(2)练听力技巧体谅发言者等说完陈述观点(3)开放心态学会理解欣赏观点反会获更合作理解
(4)避免情绪激动时候尝试交流说话前花点时间考虑立场您花时间培养良沟通技巧时意味着您更际关系更职业机会增强信心敞开心扉外成功实现目标时彼间相互理解合作更高层次
26 A message must be understoodinterpreted or delivered correctly with communication[答案]F
27 When you talk with others you can pay little attention to your body language
[答案]F
28 The better you are able to understand othersthe better your ability to communicate[答案]F
29 Before stating your opinionsyou＇d better let the speaker finish his or her talking first[答案]T
30 Don＇t argue or debate with others if you feel angry or displeased[答案]T
附翻译：
26必须通沟通正确理解解释传递信息[回答]F
27交谈时少注意肢体语言[答案]F
28越理解沟通力越[答案]F
29陈述观点前演讲者先说完[回答]T
30果感生气高兴争辩[回答]T
[试题]GOOD COMMUNICATION SKILLSKEY TO ANY SUCCESS
Good communication skills are the key to success in life work and relationships Without effective communication a message can turn into error misunderstanding frustration or even disaster by being misinterpreted or poorly delivered
THE STEPS FOR GOOD COMMUNICATION SKILLS：
1 Know what to say
Understand clearly the purpose and intent of your message
2 Know how to say
Begin by making eye contact which shows confidence Then pay attention to your body language
3 Listen
After you’ve finished talking you should stop listen and look for feedback and clues of comprehension
4 Reach understanding
To communicate well is to understand and be understood
MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS：
1 The better you are able to express yourself the better your ability to communicate
2 Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views
3 Learn to understand and appreciate different views by being openminded It will in turn gain you more cooperation and understanding
4 Avoid trying to communicate when in an emotional state Take time to consider your position through before speaking
When you take the time to develop good communication skills it means you open yourself up to better relationships more career opportunities and increased selfconfidence Moreover you reach higher levels of mutual understanding and cooperation while successfully attaining your goals
附翻译：
[试题]良沟通技巧成功关键
良沟通技巧生活工作际关系成功关键果没效沟通条信息会误解传递善变成错误误解沮丧甚灾难
良沟通技巧步骤：
1知道该说什
清楚解您信息目意图
2知道说
眼神交流开始表明信心然注意肢体语言
3听
说完应该停倾听寻找反馈理解线索
4达成谅解
沟通理解理解
更培养良沟通技巧技巧：
1越表达沟通力越
2练听力技巧体谅发言者等说完陈述观点
3开放心态学会理解欣赏观点反会获更合作理解
4避免情绪状态时尝试交流说话前花点时间考虑立场
您花时间培养良沟通技巧时意味着您更际关系更职业机会增强信心敞开心扉外您成功实现目标时达更高水相互理解合作
1 A message must be understood interpreted or delivered correctly with communication [答案]F
2 When you talk with others you can pay little attention to your body language [答案]F
3 The better you are able to understand others the better your ability to communicate [答案]F
4 Before stating your opinions you’d better let the speaker finish his or her talking first [答案]T
5 Don’t argue or debate with others if you feel angry or displeased [答案]T
附翻译：
1必须通沟通正确理解解释传递信息[答案]F
2交谈时少注意肢体语言[答案]F
3越理解沟通力越[答案]F
4发表意见前发言者先说完[答案]T
5果您感生气高兴请争辩[答案]T
[试题]Feedback from your customers is very important The more information you have from themthe more competitive you will be in your field The following techniques will help you know what the customers think of your business
Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways forgetting feedback For exampleyou can act as one of the customers in a wheelchairand see how you＇re treated
Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconductedthey usually work well Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable
as well as the least costlyof your customer feedback sources Their communication with the customers will become important information for improving customer care You may deliver the best service in the world But if it is not what people wantyou＇re wasting your time Implement onetwothree or all of the above techniquesand your service and product will improve overnight
附翻译：
[试题]客户反馈非常重里信息越领域越竞争力技巧帮助您解客户您业务法
直接询问您客户满足愿解您服务产品需求简单方法酒店客户问想什早餐时然酒店工作员问认客户想什时答案完全成客户解客户您服务时体验忘记反馈明显未充分利方式例扮演坐轮椅顾客
焦点组焦点组客户代表工作您提供关需求偏信息问卷调查成熟反馈技术执行良时通常工作鼓励您线员工客户建立牢固关系您客户反馈源中您线员工足智谋成低客户沟通成改善客户服务重信息您提供世界服务果想浪费时间实施项二项三项全部技术您服务产品夜间改善
26 Hotel customers and hotel staff think the same about breakfast[答案]F
27 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
28 It＇s not necessary to know about the customers’ needs and preferences[答案]F
29 Questionnaires are useful in getting feedback from customers[答案]T
30 Frontline staff have nothing to do with improving customer service[答案]F
附翻译：
26酒店顾客酒店员工早餐法样[答案]F
27顾客店里坐轮椅坏体验表明服务[答案]T
28没必解客户需求喜[答案]F
29问卷助客户里获反馈[答案]T
30线员工改善客户服务关[答案]F
[试题]Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
1 Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
2 Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways for getting feedback For example you can act as one of the customers in a wheelchair and see how you’re treated
3 Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
4 Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconducted they usually work well
5 Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sources Their communication with the customers will become important information for improving customer care
You may deliver the best service in the world But if it is not what people want you’re wasting your time Implement one two three or all of the above techniques and your service and product will improve overnight
附翻译：
[试题]客户反馈非常重里信息越领域越竞争力技巧帮助您解客户您业务法
1直接询问您客户满足愿解您服务产品需求简单方法酒店顾客问想什早餐时然酒店员工问认顾客想什时答案完全
2成客户解客户您服务时体验获反馈明显未充分利方法例您充坐轮椅顾客您
3焦点组焦点组客户代表工作您提供关需求偏信息
4问卷调查成熟反馈技术果执行通常工作
5鼓励您线员工客户建立牢固关系您客户反馈源中您线员工足智谋成低客户沟通成改善客户服务重信息
您提供世界服务果想浪费时间实施述种两种三种全部技术您服务产品夜间改善
1 Hotel customers and hotel staff think the same about breakfast [答案]F
2 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not [答案]T
3 It’s not necessary to know about the customers’ needs and preferences [答案]F
4 Questionnaires are useful in getting feedback from customers [答案]T
5 Frontline staff have nothing to do with improving customer service [答案]F
附翻译：
1酒店顾客酒店员工早餐法致[答案]F
2坐轮椅顾客店里体验坏说明服务[答案]T
3必解客户需求喜[答案]F
4问卷助客户里获反馈[答案]T
5线员工改善客户服务关[答案]F
[试题]Hiring the right employee is a challenging process for a company A bad hire not just wastes your time and moneybut also impacts the team spirit and company morale A good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancement Here are certain rules that you can use to select the right employeeDesign an effective advertisement A clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job description
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
附翻译：
[试题]招聘合适员工公司说具挑战性程糟糕招聘仅浪费时间金钱会影响团队精神公司士气然雇佣会员工生产力成功雇佣关系企业文化提升方面带回报您规选择合适员工设计效广告明确定位广告会吸引合格候选阻止您通准确具体职位描述您广告更效
问正确工作面试问题面试目确定候选否非常适合您业务通系列特设计问题您解您潜员工真实情况检查背景参考资料背景调查帮助您降低风险提高招聘整体质量您需验证您候选否真正拥提供证书技验
26 Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
27 A company has to spend a lot of money hiring a right employee[答案]F
28 An advertisement with a clear target will make all candidates lose courage[答案]F
29 Well designed interview questions can help you know more about the candidates[答案]T
30 Work experience is one of the primary things for an employer to verify in background checking[答案]T
附翻译：
26雇错误员工昂贵公司说成高昂耗时[回答]T
27家公司必须花钱聘请合适员工[答案]F
28目标明确广告会应聘者失勇气[答案]F
29精心设计面试题帮助更解应聘者[回答]T
30工作验雇背景调查中验证容[答案]T
[试题]Hiring the right employee is a challenging process for a company A bad hire not just wastes your time and money but also impacts the team spirit and company morale A good hire however pays you back in employee productivity successful employment relationship and business culture enhancement Here are certain rules that you can use to select the right employeeDesign an effective advertisement A clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job description
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly designed questions you are able to get a true picture of your potential employee
Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presented credentials skills and experience are actually possessed by your candidate
附翻译：
[试题]招聘合适员工公司说具挑战性程糟糕招聘仅会浪费您时间金钱会影响团队精神公司士气然招聘会员工生产力成功雇佣关系企业文化提升方面您带回报您规选择合适员工设计效广告明确定位广告会吸引合格候选阻止您通准确具体职位描述您广告更效
问正确工作面试问题面试目确定候选否非常适合您业务通系列特设计问题您解您潜员工真实情况
检查背景参考资料背景调查帮助您降低风险提高招聘整体质量您需验证您候选否真正拥提供证书技验
1 Hiring the wrong employee is expensive costly to a company and time consuming [答案]T
2 A company has to spend a lot of money hiring a right employee [答案]F
3 An advertisement with a clear target will make all candidates lose courage [答案]F
4 Well designed interview questions can help you know more about the candidates [答案]T
5 Work experience is one of the primary things for an employer to verify in background checking [答案]T
附翻译：
1雇错误员工昂贵公司说成高昂耗时[答案]T
2家公司必须花钱聘请合适员工[答案]F
3目标明确广告会候选失勇气[答案]F
4精心设计面试问题帮助更解候选[答案]T
5工作验雇背景调查中核实容[答案]T
[试题]If you take the following stepsyou can make a satisfactory annual report And your boss and other supporters will be impressed
Defining your accomplishments What difference did you make What has changed in your community or field because of your work over the past year Take all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selective If you include everythingthe annual report becomes cluttered with information You should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and details And they will make the report more attractive It＇s great if you produce a full color publication with lots of nice photography Of courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeply Make it clear what you＇d like your readers to do once they＇ve read itsuch as donatepurchase servicesetc
附翻译：
[试题]果您采取步骤您做出令满意年度报告老板支持者会印象深刻
定义成做什改变？您年工作您社区领域发生变化？12月活动分成三五成
少：选择性果东西包括年度报告会变杂乱章应该考虑想关注什然选择统计数代表片案例研究等突出关键成
添加视觉效果图表：视觉效果图表减少文细节需求报告更具吸引力果您制作包含量精美片全彩色出版物太然取决资源
强烈行动号召：报告末尾强烈行动号召会读者留深刻印象明确希读者阅读做什例捐赠购买服务等
26 Before writing the reportyou should gather all the work you have done over the past year[答案]T
27 The contents of the report should be selective[答案]T
28 The idioma picture is worth a thousand wordsis appropriate here[答案]T
29 The application of visuals and charts can make the report more boring[答案]F
30 Ending the report with a strong call to action will offend he readers[答案]F
附翻译：
26写报告前应该收集年做工作[回答]T
27报告容应该选择性[回答]T
28成语图胜千言里合适[答案]T
29视觉图表应报告变更聊[答案]F
30强烈行动呼吁结束报告会犯读者[答案]F
[试题]One morningWu Liang discovered that her classroom had changed She found that the desks were no longer in rowsbut pushed together to make eight bigger desks She was so excited about it for the first two days that she couldn＇t listen to the teachers carefully But soon she and her classmates got used to this new classroom arrangement Now our class is quietersaid WuWhat＇s morewe can come up with our own ideas and learn more through discussion It＇s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole class It makes us believe in ourselvesThis was part of a reformat Li＇s school The school made this reform because they wanted to offer students easier ways to study and more chances to discuss Our school hopes to improve students＇ abilities to study by themselves and work in groups said Zhang Mingan English teacher
Howeverthe reform has demanded more from teachers Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before It is difficult to teach in such a short time The teachers have to find better ways to teach more effectively
The reform demands morebut I＇m sure it is helpful added Zhang Ming
附翻译：
[试题]天早吴亮发现教室变发现桌子排成排拼起组成八张更桌子前两天太兴奋认真听老师话快学惯种新教室安排现课更安静吴说提出想法通讨学更种更学方式
李宇喜欢组成员先讨说然呈现全班学信心李氏学校改革部分学校进行项改革希学生提供更轻松学方式更讨机会学校希提高学生学组合作力英语老师张明说
然改革教师提出更求现15分钟时间堂前45分钟完课短时间教书困难教师必须找更方法更效教学
改革求更相信帮助张明补充道
26 It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement [答案]T
27 The school made the reform in order to offer students more seats to study [答案]F
28 The reform has demanded more from teachers [答案]T
29 Wu Liang and her classmates like the new classroom arrangement [答案]F
30 The best title of this passage maybe New Look in Class[答案]T
附翻译：
26新教室安排吴亮课堂更容易学讨[答案]T
27学校进行改革学生提供更学名额[答案]F
28改革教师提出更求[答案]T
29吴亮学喜欢新教室布置[答案]F
30段标题新面貌[答案]T
[试题]QUESTIONNAIRES：ADVANTAGES &：DISADVANTAGES
Every coin has two sides and questionnaires are no different With questionnaires the advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviews questionnaires are cheaper forcollecting data from a large number of respondents Also questionnaires are easy to analyze and computer software can easily complete data entry and make tables for nearly all surveys Questionnaires are familiar to most people as nearly everyone has had some experience completing one Questionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the results Another disadvantage is they provide little flexibility for the respondents What’s more many times the respondent is not the same person you sent the questionnaire to Finally questionnaires are not suitable for some people For example a survey to a group of poorly educated people might not work because of reading problems
附翻译：
[试题]问卷调查：优势&：劣势
枚硬币两面问卷例外问卷利弊
问卷优点
面面访谈相问卷调查量受访者里收集数成更低外问卷易分析计算机软件轻松完成调查数输入表格数熟悉问卷完成问卷验没影响受访者线索时问卷调查减少偏见
问卷缺点
问卷缺点回复率会降低会降低结果信心缺点受访者提供灵活性更重时候受访者您发送问卷问卷适合某例群受教育程度低进行调查会阅读问题法奏效
1 The advantages of questionnaire are more than disadvantages [答案]T
2 Questionnaire is the cheapest way for collecting data from respondents [答案]F
3 Questionnaires have the advantage of being analyzed easily through the computer software [答案]T
4 Questionnaire is suitable for everyone [答案]F
5 The respondent is usually the same person you sent the questionnaire to [答案]T
附翻译：
1问卷优点缺点[答案]T
2问卷受访者里收集数便宜方式[答案]F
3问卷优点通计算机软件易分析[答案]T
4问卷适合[答案]F
5受访者通常您发送问卷[答案]T
[试题]Sixteen years ago I learned this lesson in the back of a New York City taxicab Here＇s what happened I hopped in a taxiand we took off for Grand Central StationWe were driving in the right lane whenall of a suddena black car jumped out of a parking space right in front of us My taxi driver slammed on his brakesskiddedand missed the other car＇s back end by just inches
The driver of the other carwho almost caused a big accidentstarted yelling bad words at us My taxi driver just smiled and waved at the guy And I mean he was friendly SoI saidWhy did you just do that This guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish) trucks They runaround full of garbagefull of frustrationfull of angerand full of disappointmentAs their garbage piles upthey need a place to dump it And if you let themthey＇ll dump it on you When someone wants to dump on you
don＇t take it personally You just smilewavewish them welland move on You＇ll be happy with what you did
I started thinkinghow often do I let Garbage Trucks run right over me And how often do I take their garbage and spread it to other people at workat homeor on the streets It was that day I saidI＇m not going to do anymore
Successful people do not let Garbage Trucks takeover their day What about you If you let more garbage trucks pass you byyou＇ll be happier Life＇s too short to wakeup in the morning with regrets SoLove the people who treat you right Forget about the ones who don＇t
附翻译：
[试题]十六年前纽约市出租车座学课发生事情跳辆出租车中央车站出发右车道行驶时突然辆黑色汽车面前停车位中跳出出租车司机猛踩刹车滑辆车端相距英寸
差点造成事辆车司机开始吼出租车司机微笑着挥手意思友说什样做？家伙差点毁车送进医院时出租车司机告诉现说垃圾车法
许垃圾(垃圾)卡车满垃圾满沮丧满愤怒满失垃圾堆积起时需方倾倒垃圾果会倾倒身想甩时候成需微笑挥手祝切利然继续前进会做感高兴
开始想久垃圾车身碾？久垃圾走然工作家里街散播？天说会样做
成功士会垃圾车占天呢？果更垃圾车身边会更快乐生命太短暂早醒时悔爱忘记没
26 One day the taxi almost hit another car[答案]T
27 The author dumped some garbage in front of his car[答案]F
28 Many people like to drive garbage trucks[答案]T
29 The author used to have a lot of money[答案]F
30 If peopledump garbageon youtry your best to persuade them not to do that again[答案]F
附翻译：
26天出租车差点撞辆车[答案]T
27作者车前倒垃圾[答案]F
28喜欢开垃圾车[回答]T
29作者钱[回答]F
30果家倒垃圾量劝样[回答]F
[试题]USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1– Get experience and volunteer your time in different event services There are so many aspects of events including working for a graduation event a sports competition volunteering for nonprofits and working for an established event planner Your longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in：
*Verbal and written communications
*Organization and time management
*Negotiation and budget management
*Creativity marketing public relations and more
STEP 2Move into a position with some responsibility Instead of just volunteering become the fundraising chair for a nonprofit become a catering manager or take on a leadplanning role at an event planning company
STEP 3Are you familiar with the saying it’s not what you know but who you know？In event planning networking is key Wherever you go collect contact information for the people you meet
STEP 4Create an event album Showcase your work with photos booklets and invitations of the events you’ve worked on Organize each piece in a book to easily present your experience and event stories Most people are visual so paint the picture for them
STEP 5While you’re gaining valuable event planning experience you can also become a certified event planner Join some training and try to get planner certification from some institutions It’s also helpful to keep up with industry trends and establish contacts within the industry
附翻译：
[试题]5(10)提示开始您活动策划职业
第1步获验愿参加活动服务活动方面包括毕业活动工作体育赛非营利组织做志愿者已建立活动策划者工作您活动策划方面长期成功基您验确保您方面具扎实技：
*口头书面交流
*组织时间理
*谈判预算理
*创意营销公关系等
第2步进入定责位置仅仅做志愿者成非营利组织筹款席成餐饮理者活动策划公司担牵头策划角色
第3步否熟悉句话知道什认识谁？活动策划中网络关键您走里收集您遇联系信息
第4步创建活动相册片册子您参活动邀请展示您作品件作品整理成书轻松展示您体验活动事数视觉画图
第5步获宝贵活动策划验时您成认证活动策划者参加培训尝试机构获规划师认证行业趋势行业建立联系帮助
1 You can plan a success event if you have experience [答案]F
2 You will move into a position with some responsibility only through volunteering [答案]F
3 Networking is the key to event planning [答案]T
4 Create an event album means taking photos in the event [答案]F
5 You can become a certified event planner as well when you gain valuable event planning experience [答案]T
附翻译：
1验策划场成功活动[答案]F
2通志愿服务进入定责职位[答案]F
3网络活动策划关键[答案]T
4创建活动相册活动中拍[答案]F
5您获宝贵活动策划验时您成认证活动策划师[答案]T
[试题]Xiao yan
I thought you’d like to know what has happened to your report about improving the websiteLast week I had a meeting with the designers I gave them a copy of your report and I told them that we needed to have the website redesigned
I’ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functions as you suggested so that customers will be able to transfer funds to an account in another bank
I’m going to make a presentation about these changes at the Paris conference and would like to talk to you about that There are some things I can do myself but I would like your help with some technical aspects I must get some slides made too and would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning？
David
附翻译：
[试题]燕
想想知道关改进网站报告发生什周设计师开会份报告告诉需重新设计网站
—已简化第页
—已求图标变
—颜色现
—正您建议更功便客户够资金转移家银行账户
巴黎会议介绍变化想谈谈事情做希您技术方面提供帮助必须制作幻灯片希您意见
周三周四早时间喝杯咖啡？
卫
1 David had a meeting with the designers yesterday [答案]F
2 David had made the icons larger [答案]F
3 The speed of access has been made quicker [答案]F
4 David is going to make a presentation in Paris [答案]T
5 David would like some help from Xiaoyan [答案]T
附翻译：
1卫昨天设计师开会[答案]F
2卫图标放[答案]F
3访问速度更快[答案]F
4卫巴黎发表演讲[答案]T
5卫想燕里帮助[答案]T
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[试题]An annual report of a company provides information about its business performance for certain people These people include the investors potential investors and other stakeholders From the report people can understand the company’s business scope recent situation and future development The main parts of an annual report usually include chairman’s letter financial statements and operation analysis
● CHAIRMAN’S LETTER
Usually an annual report should contain a letter from the chairman The letter should provide details about the successes and the challenges of the past year It should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past year It usually includes new hires and new product introductions At the same time it will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual report People can know the company’s performance in the past from the statements It usually consists of the following three aspects The first one is the profit and loss statement The second one is the balance sheet And the third one is the cash flow statement
附翻译：
[试题]公司年度报告某提供关业务绩效信息包括投资者潜投资者利益相关者报告中解公司营范围况未发展年度报告部分通常包括董事长致函财务报表营分析
●董事长致辞
通常年度报告应包含董事长信封信应提供关年成功挑战详细信息应包括公司未前景
●运营分析
营分析年业务概述通常包括新员工新产品介绍时介绍业务收购等重问题
●财务报表
财务报表年度报告非常重报表中解公司业绩通常包括三方面第损益表第二资产负债表第三现金流量表
1 An annual report of a company provides some information about its business performance for certain people [答案]T
2 People can know everything of the company from the annual report [答案]F
3 An annual report usually includes chairman’s letter financial statements and operation analysis [答案]T
4 A chairman’s letter should include the strategic direction moving forward [答案]T
5 This passage is mainly about the main parts of an annual report [答案]T
附翻译：
1公司年度报告某提供关业务绩效信息[答案]T
2年报中解公司切[答案]F
3年度报告通常包括董事长致函财务报表营分析[答案]T
4董事长信应包括前进战略方[答案]T
5段话关年报部分[答案]T
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
附翻译：
[试题]交叉培训培训员工完成组织工作部分训练工A完成工B做务训练B完成 A务交叉训练交叉培训理员处理劳动力完成工作方面提供更灵活性方面交叉培训员工定处学新技更价值保持兴奋减少工聊
交叉培训行业职位交叉培训设计工程师进行现场安装旅行获设计现场工作没工作第手知识收银员培训货架库存员培训收银员果客户队列太长您快速开收银机
准备交叉培训计划时您需时考虑公司福利员工福利仔细选择交叉培训员工喜欢学新事物更愿意坚持知道根年龄表现决定员工准备进行变革
26 Cross training is training an employee to do a different job in a different company[答案]F
27 Cross training is beneficial not only for managers but also for employees[答案]T
28 Cross training can apply to almost any position and almost any industry[答案]T
29 Not all employees are suitable to be cross trained[答案]T
30 You can decide which employees to be cross trained according to their age[答案]F
附翻译：
26交叉培训培训员工公司做工作[答案]F
27交叉培训仅理者益员工益[答案]T
28交叉培训适职位行业[答案]T
29非员工适合接受交叉培训[答案]T
30您根年龄决定员工进行交叉培训[答案]F
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A＇s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs worked
or didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefits Carefully select the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don＇t decide which employees are ready for a change based on their age or performance
附翻译：
[试题]交叉培训培训员工完成组织工作部分训练工A完成工B做务训练B完成 A务交叉训练交叉培训理员处理劳动力完成工作方面提供更灵活性方面交叉培训员工处学新技更价值保持积极性减少工聊感
交叉培训行业职位交叉培训设计工程师进行现场安装旅行获设计现场工作工作第手知识收银员接受架培训收银员培训果客户队列太长您快速开收银机
准备交叉培训计划时您需时考虑公司福利员工福利仔细选择交叉培训员工喜欢学新事物更愿意坚持知道根年龄表现决定员工准备进行变革
26 Cross training is training an employee to do a different job in a different company[答案]F
27 Cross training is beneficial not only for managers but also for employees [答案]T
28 Cross training can apply to almost any position and almost any industry [答案]T
29 When you prepare cross training plansthe only consideration is the company benefits [答案]F
30 You can decide which employees to be cross trained according to their age [答案]F
附翻译：
26交叉培训培训员工公司做工作[答案]F
27交叉培训仅理者益员工益[答案]T
28交叉培训适职位行业[答案]T
29制定交叉培训计划时唯考虑公司利益[答案]F
30您根员工年龄决定员工进行交叉培训[答案]F
[试题]Cross training is training an employee to do a different part of the organization＇s work Training worker A to do the task that worker B does and training B to do A’s task is cross training Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done On the other hand cross training has some benefits for the employees as well It lets them learn new skills makes them more valuable keeps them stimulated and reduces worker boredom
Cross training can be used in almost any position in almost any industry I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked or didn’t work in the field Cashiers can be trained to stock shelves and stockers trained to cashier This allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plans you need to consider both the company benefits and the employee benefits Carefullyselect the employees to be cross trained Some people like to learn new things Some are more comfortable sticking to what they know Don’t decide which employees are ready for a change based on their age or performance
附翻译：
[试题]交叉培训培训员工完成组织工作部分训练工A完成工B务训练B完成A务交叉训练交叉培训理员处理劳动力完成工作方面提供更灵活性方面交叉培训员工处学
新技更价值保持兴奋减少工聊
交叉培训行业职位交叉培训设计工程师进行现场安装旅行获设计现场工作没工作第手知识收银员培训货架库存员培训收银员果客户队列太长您快速开收银机
准备交叉培训计划时您需时考虑公司福利员工福利仔细选择交叉培训员工喜欢学新事物更愿意坚持知道根员工年龄表现决定员工准备接受变革
1 Cross training is training an employee to do a different job in a different company [答案]F
2 Cross training is beneficial not only for managers but also for employees [答案]T
3 Cross training can apply to almost any position and almost any industry [答案]T
4 Not all employees are suitable to be cross trained [答案]T
5 You can decide which employees to be cross trained according to their age [答案]F
附翻译：
1交叉培训培训员工公司事工作[答案]F
2交叉培训仅理者益员工益[答案]T
3交叉培训适职位行业[答案]T
4非员工适合接受交叉培训[答案]T
5您根年龄决定员工进行交叉培训[答案]F
[试题]Good communication skills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationor even disaster by being misinterpreted or poorly delivered
The steps for good communication skills(1)Know what to say Understand clearly the purpose and intent of your message (2)Know how to say Begin by making eye contactwhich shows confidence Then pay attention to your body language (3)Listen After you＇ve finished talkingyou should stoplistenand look for feedback and clues of comprehension(4)Reach understanding To communicate well is to understand and be understood
More Tips for Developing Good Communication Skills：(1)The better you are able to express yourselfthe better your ability to communicate(2)Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openminded It will in turngain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skillsit means you open yourself up to better relationshipsmore career opportunitiesand increased selfconfidence Moreoveryour each higher levels of mutual understanding and cooperation while successfully attaining your goals
附翻译：
[试题]良沟通技巧生活工作际关系成功关键果没效沟通信息会误解传递变成错误误解挫折甚灾难
良沟通技巧步骤：(1)知道说什清楚解您信息目意图(2)知道说眼神交流开始表现出信然注意肢体语言(3)听讲完停听听寻找反馈理解线索(4)达理解沟通理解理解
更培养良沟通技巧技巧：(1)越表达沟通力越(2)练听力技巧体谅发言者等说完陈述观点(3)开放心态学会理解欣赏观点反会获更合作理解
(4)避免情绪激动时候尝试交流说话前花点时间考虑立场您花时间培养良沟通技巧时意味着您更际关系更职业机会增强信心敞开心扉外成功实现目标时彼间相互理解合作更高层次
26 A message must be understoodinterpreted or delivered correctly with communication[答案]F
27 When you talk with others you can pay little attention to your body language
[答案]F
28 The better you are able to understand othersthe better your ability to communicate[答案]F
29 Before stating your opinionsyou＇d better let the speaker finish his or her talking first[答案]T
30 Don＇t argue or debate with others if you feel angry or displeased[答案]T
附翻译：
26必须通沟通正确理解解释传递信息[回答]F
27交谈时少注意肢体语言[答案]F
28越理解沟通力越[答案]F
29陈述观点前演讲者先说完[回答]T
30果感生气高兴争辩[回答]T
[试题]GOOD COMMUNICATION SKILLSKEY TO ANY SUCCESS
Good communication skills are the key to success in life work and relationships Without effective communication a message can turn into error misunderstanding frustration or even disaster by being misinterpreted or poorly delivered
THE STEPS FOR GOOD COMMUNICATION SKILLS：
1 Know what to say
Understand clearly the purpose and intent of your message
2 Know how to say
Begin by making eye contact which shows confidence Then pay attention to your body language
3 Listen
After you’ve finished talking you should stop listen and look for feedback and clues of comprehension
4 Reach understanding
To communicate well is to understand and be understood
MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS：
1 The better you are able to express yourself the better your ability to communicate
2 Practice your listening skills Be considerate of other speakers by waiting until they are done before stating your views
3 Learn to understand and appreciate different views by being openminded It will in turn gain you more cooperation and understanding
4 Avoid trying to communicate when in an emotional state Take time to consider your position through before speaking
When you take the time to develop good communication skills it means you open yourself up to better relationships more career opportunities and increased selfconfidence Moreover you reach higher levels of mutual understanding and cooperation while successfully attaining your goals
附翻译：
[试题]良沟通技巧成功关键
良沟通技巧生活工作际关系成功关键果没效沟通条信息会误解传递善变成错误误解沮丧甚灾难
良沟通技巧步骤：
1知道该说什
清楚解您信息目意图
2知道说
眼神交流开始表明信心然注意肢体语言
3听
说完应该停倾听寻找反馈理解线索
4达成谅解
沟通理解理解
更培养良沟通技巧技巧：
1越表达沟通力越
2练听力技巧体谅发言者等说完陈述观点
3开放心态学会理解欣赏观点反会获更合作理解
4避免情绪状态时尝试交流说话前花点时间考虑立场
您花时间培养良沟通技巧时意味着您更际关系更职业机会增强信心敞开心扉外您成功实现目标时达更高水相互理解合作
1 A message must be understood interpreted or delivered correctly with communication [答案]F
2 When you talk with others you can pay little attention to your body language [答案]F
3 The better you are able to understand others the better your ability to communicate [答案]F
4 Before stating your opinions you’d better let the speaker finish his or her talking first [答案]T
5 Don’t argue or debate with others if you feel angry or displeased [答案]T
附翻译：
1必须通沟通正确理解解释传递信息[答案]F
2交谈时少注意肢体语言[答案]F
3越理解沟通力越[答案]F
4发表意见前发言者先说完[答案]T
5果您感生气高兴请争辩[答案]T
[试题]Feedback from your customers is very important The more information you have from themthe more competitive you will be in your field The following techniques will help you know what the customers think of your business
Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways forgetting feedback For exampleyou can act as one of the customers in a wheelchairand see how you＇re treated
Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconductedthey usually work well Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable
as well as the least costlyof your customer feedback sources Their communication with the customers will become important information for improving customer care You may deliver the best service in the world But if it is not what people wantyou＇re wasting your time Implement onetwothree or all of the above techniquesand your service and product will improve overnight
附翻译：
[试题]客户反馈非常重里信息越领域越竞争力技巧帮助您解客户您业务法
直接询问您客户满足愿解您服务产品需求简单方法酒店客户问想什早餐时然酒店工作员问认客户想什时答案完全成客户解客户您服务时体验忘记反馈明显未充分利方式例扮演坐轮椅顾客
焦点组焦点组客户代表工作您提供关需求偏信息问卷调查成熟反馈技术执行良时通常工作鼓励您线员工客户建立牢固关系您客户反馈源中您线员工足智谋成低客户沟通成改善客户服务重信息您提供世界服务果想浪费时间实施项二项三项全部技术您服务产品夜间改善
26 Hotel customers and hotel staff think the same about breakfast[答案]F
27 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
28 It＇s not necessary to know about the customers’ needs and preferences[答案]F
29 Questionnaires are useful in getting feedback from customers[答案]T
30 Frontline staff have nothing to do with improving customer service[答案]F
附翻译：
26酒店顾客酒店员工早餐法样[答案]F
27顾客店里坐轮椅坏体验表明服务[答案]T
28没必解客户需求喜[答案]F
29问卷助客户里获反馈[答案]T
30线员工改善客户服务关[答案]F
[试题]Feedback from your customers is very important The more information you have from them the more competitive you will be in your field The following techniques will help you know what the customers think of your business
1 Ask your customers directly and cater to their wishes This is the simplest way to find out what people want from your service or product When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants the answers are quite different
2 Be a customer yourself and find out what your customers experience when they use your service This is one of the most obvious but underused ways for getting feedback For example you can act as one of the customers in a wheelchair and see how you’re treated
3 Use a focus group Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
4 Use questionnaires and surveys This is one of the most wellestablished feedback techniques When wellconducted they usually work well
5 Encourage your frontline staff to build strong relationships with customers Your frontline staff are the most resourceful and reliable as well as the least costly of your customer feedback sources Their communication with the customers will become important information for improving customer care
You may deliver the best service in the world But if it is not what people want you’re wasting your time Implement one two three or all of the above techniques and your service and product will improve overnight
附翻译：
[试题]客户反馈非常重里信息越领域越竞争力技巧帮助您解客户您业务法
1直接询问您客户满足愿解您服务产品需求简单方法酒店顾客问想什早餐时然酒店员工问认顾客想什时答案完全
2成客户解客户您服务时体验获反馈明显未充分利方法例您充坐轮椅顾客您
3焦点组焦点组客户代表工作您提供关需求偏信息
4问卷调查成熟反馈技术果执行通常工作
5鼓励您线员工客户建立牢固关系您客户反馈源中您线员工足智谋成低客户沟通成改善客户服务重信息
您提供世界服务果想浪费时间实施述种两种三种全部技术您服务产品夜间改善
1 Hotel customers and hotel staff think the same about breakfast [答案]F
2 A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not [答案]T
3 It’s not necessary to know about the customers’ needs and preferences [答案]F
4 Questionnaires are useful in getting feedback from customers [答案]T
5 Frontline staff have nothing to do with improving customer service [答案]F
附翻译：
1酒店顾客酒店员工早餐法致[答案]F
2坐轮椅顾客店里体验坏说明服务[答案]T
3必解客户需求喜[答案]F
4问卷助客户里获反馈[答案]T
5线员工改善客户服务关[答案]F
[试题]Hiring the right employee is a challenging process for a company A bad hire not just wastes your time and moneybut also impacts the team spirit and company morale A good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancement Here are certain rules that you can use to select the right employeeDesign an effective advertisement A clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job description
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
附翻译：
[试题]招聘合适员工公司说具挑战性程糟糕招聘仅浪费时间金钱会影响团队精神公司士气然雇佣会员工生产力成功雇佣关系企业文化提升方面带回报您规选择合适员工设计效广告明确定位广告会吸引合格候选阻止您通准确具体职位描述您广告更效
问正确工作面试问题面试目确定候选否非常适合您业务通系列特设计问题您解您潜员工真实情况检查背景参考资料背景调查帮助您降低风险提高招聘整体质量您需验证您候选否真正拥提供证书技验
26 Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
27 A company has to spend a lot of money hiring a right employee[答案]F
28 An advertisement with a clear target will make all candidates lose courage[答案]F
29 Well designed interview questions can help you know more about the candidates[答案]T
30 Work experience is one of the primary things for an employer to verify in background checking[答案]T
附翻译：
26雇错误员工昂贵公司说成高昂耗时[回答]T
27家公司必须花钱聘请合适员工[答案]F
28目标明确广告会应聘者失勇气[答案]F
29精心设计面试题帮助更解应聘者[回答]T
30工作验雇背景调查中验证容[答案]T
[试题]Hiring the right employee is a challenging process for a company A bad hire not just wastes your time and money but also impacts the team spirit and company morale A good hire however pays you back in employee productivity successful employment relationship and business culture enhancement Here are certain rules that you can use to select the right employeeDesign an effective advertisement A clearly targeted ad attracts qualified candidates and discourages others You can make your ad more effective with a precise and specific job description
Ask the right job interview questions The purpose of the interview is to find out if the candidate is a strong fit to your business By using a sequence of particularly designed questions you are able to get a true picture of your potential employee
Check backgrounds and references Background checking helps you reduce risks and improve the overall quality of hire You need to verify that all the presented credentials skills and experience are actually possessed by your candidate
附翻译：
[试题]招聘合适员工公司说具挑战性程糟糕招聘仅会浪费您时间金钱会影响团队精神公司士气然招聘会员工生产力成功雇佣关系企业文化提升方面您带回报您规选择合适员工设计效广告明确定位广告会吸引合格候选阻止您通准确具体职位描述您广告更效
问正确工作面试问题面试目确定候选否非常适合您业务通系列特设计问题您解您潜员工真实情况
检查背景参考资料背景调查帮助您降低风险提高招聘整体质量您需验证您候选否真正拥提供证书技验
1 Hiring the wrong employee is expensive costly to a company and time consuming [答案]T
2 A company has to spend a lot of money hiring a right employee [答案]F
3 An advertisement with a clear target will make all candidates lose courage [答案]F
4 Well designed interview questions can help you know more about the candidates [答案]T
5 Work experience is one of the primary things for an employer to verify in background checking [答案]T
附翻译：
1雇错误员工昂贵公司说成高昂耗时[答案]T
2家公司必须花钱聘请合适员工[答案]F
3目标明确广告会候选失勇气[答案]F
4精心设计面试问题帮助更解候选[答案]T
5工作验雇背景调查中核实容[答案]T
[试题]If you take the following stepsyou can make a satisfactory annual report And your boss and other supporters will be impressed
Defining your accomplishments What difference did you make What has changed in your community or field because of your work over the past year Take all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selective If you include everythingthe annual report becomes cluttered with information You should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and details And they will make the report more attractive It＇s great if you produce a full color publication with lots of nice photography Of courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeply Make it clear what you＇d like your readers to do once they＇ve read itsuch as donatepurchase servicesetc
附翻译：
[试题]果您采取步骤您做出令满意年度报告老板支持者会印象深刻
定义成做什改变？您年工作您社区领域发生变化？12月活动分成三五成
少：选择性果东西包括年度报告会变杂乱章应该考虑想关注什然选择统计数代表片案例研究等突出关键成
添加视觉效果图表：视觉效果图表减少文细节需求报告更具吸引力果您制作包含量精美片全彩色出版物太然取决资源
强烈行动号召：报告末尾强烈行动号召会读者留深刻印象明确希读者阅读做什例捐赠购买服务等
26 Before writing the reportyou should gather all the work you have done over the past year[答案]T
27 The contents of the report should be selective[答案]T
28 The idioma picture is worth a thousand wordsis appropriate here[答案]T
29 The application of visuals and charts can make the report more boring[答案]F
30 Ending the report with a strong call to action will offend he readers[答案]F
附翻译：
26写报告前应该收集年做工作[回答]T
27报告容应该选择性[回答]T
28成语图胜千言里合适[答案]T
29视觉图表应报告变更聊[答案]F
30强烈行动呼吁结束报告会犯读者[答案]F
[试题]One morningWu Liang discovered that her classroom had changed She found that the desks were no longer in rowsbut pushed together to make eight bigger desks She was so excited about it for the first two days that she couldn＇t listen to the teachers carefully But soon she and her classmates got used to this new classroom arrangement Now our class is quietersaid WuWhat＇s morewe can come up with our own ideas and learn more through discussion It＇s a better way to study
Li Yu liked ittooGroup members first discusshe saidand then present to the whole class It makes us believe in ourselvesThis was part of a reformat Li＇s school The school made this reform because they wanted to offer students easier ways to study and more chances to discuss Our school hopes to improve students＇ abilities to study by themselves and work in groups said Zhang Mingan English teacher
Howeverthe reform has demanded more from teachers Now they have only 15 minutes to give a lesson that would have been taught in 45 minutes before It is difficult to teach in such a short time The teachers have to find better ways to teach more effectively
The reform demands morebut I＇m sure it is helpful added Zhang Ming
附翻译：
[试题]天早吴亮发现教室变发现桌子排成排拼起组成八张更桌子前两天太兴奋认真听老师话快学惯种新教室安排现课更安静吴说提出想法通讨学更种更学方式
李宇喜欢组成员先讨说然呈现全班学信心李氏学校改革部分学校进行项改革希学生提供更轻松学方式更讨机会学校希提高学生学组合作力英语老师张明说
然改革教师提出更求现15分钟时间堂前45分钟完课短时间教书困难教师必须找更方法更效教学
改革求更相信帮助张明补充道
26 It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement [答案]T
27 The school made the reform in order to offer students more seats to study [答案]F
28 The reform has demanded more from teachers [答案]T
29 Wu Liang and her classmates like the new classroom arrangement [答案]F
30 The best title of this passage maybe New Look in Class[答案]T
附翻译：
26新教室安排吴亮课堂更容易学讨[答案]T
27学校进行改革学生提供更学名额[答案]F
28改革教师提出更求[答案]T
29吴亮学喜欢新教室布置[答案]F
30段标题新面貌[答案]T
[试题]QUESTIONNAIRES：ADVANTAGES &：DISADVANTAGES
Every coin has two sides and questionnaires are no different With questionnaires the advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviews questionnaires are cheaper forcollecting data from a large number of respondents Also questionnaires are easy to analyze and computer software can easily complete data entry and make tables for nearly all surveys Questionnaires are familiar to most people as nearly everyone has had some experience completing one Questionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the results Another disadvantage is they provide little flexibility for the respondents What’s more many times the respondent is not the same person you sent the questionnaire to Finally questionnaires are not suitable for some people For example a survey to a group of poorly educated people might not work because of reading problems
附翻译：
[试题]问卷调查：优势&：劣势
枚硬币两面问卷例外问卷利弊
问卷优点
面面访谈相问卷调查量受访者里收集数成更低外问卷易分析计算机软件轻松完成调查数输入表格数熟悉问卷完成问卷验没影响受访者线索时问卷调查减少偏见
问卷缺点
问卷缺点回复率会降低会降低结果信心缺点受访者提供灵活性更重时候受访者您发送问卷问卷适合某例群受教育程度低进行调查会阅读问题法奏效
1 The advantages of questionnaire are more than disadvantages [答案]T
2 Questionnaire is the cheapest way for collecting data from respondents [答案]F
3 Questionnaires have the advantage of being analyzed easily through the computer software [答案]T
4 Questionnaire is suitable for everyone [答案]F
5 The respondent is usually the same person you sent the questionnaire to [答案]T
附翻译：
1问卷优点缺点[答案]T
2问卷受访者里收集数便宜方式[答案]F
3问卷优点通计算机软件易分析[答案]T
4问卷适合[答案]F
5受访者通常您发送问卷[答案]T
[试题]Sixteen years ago I learned this lesson in the back of a New York City taxicab Here＇s what happened I hopped in a taxiand we took off for Grand Central StationWe were driving in the right lane whenall of a suddena black car jumped out of a parking space right in front of us My taxi driver slammed on his brakesskiddedand missed the other car＇s back end by just inches
The driver of the other carwho almost caused a big accidentstarted yelling bad words at us My taxi driver just smiled and waved at the guy And I mean he was friendly SoI saidWhy did you just do that This guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish) trucks They runaround full of garbagefull of frustrationfull of angerand full of disappointmentAs their garbage piles upthey need a place to dump it And if you let themthey＇ll dump it on you When someone wants to dump on you
don＇t take it personally You just smilewavewish them welland move on You＇ll be happy with what you did
I started thinkinghow often do I let Garbage Trucks run right over me And how often do I take their garbage and spread it to other people at workat homeor on the streets It was that day I saidI＇m not going to do anymore
Successful people do not let Garbage Trucks takeover their day What about you If you let more garbage trucks pass you byyou＇ll be happier Life＇s too short to wakeup in the morning with regrets SoLove the people who treat you right Forget about the ones who don＇t
附翻译：
[试题]十六年前纽约市出租车座学课发生事情跳辆出租车中央车站出发右车道行驶时突然辆黑色汽车面前停车位中跳出出租车司机猛踩刹车滑辆车端相距英寸
差点造成事辆车司机开始吼出租车司机微笑着挥手意思友说什样做？家伙差点毁车送进医院时出租车司机告诉现说垃圾车法
许垃圾(垃圾)卡车满垃圾满沮丧满愤怒满失垃圾堆积起时需方倾倒垃圾果会倾倒身想甩时候成需微笑挥手祝切利然继续前进会做感高兴
开始想久垃圾车身碾？久垃圾走然工作家里街散播？天说会样做
成功士会垃圾车占天呢？果更垃圾车身边会更快乐生命太短暂早醒时悔爱忘记没
26 One day the taxi almost hit another car[答案]T
27 The author dumped some garbage in front of his car[答案]F
28 Many people like to drive garbage trucks[答案]T
29 The author used to have a lot of money[答案]F
30 If peopledump garbageon youtry your best to persuade them not to do that again[答案]F
附翻译：
26天出租车差点撞辆车[答案]T
27作者车前倒垃圾[答案]F
28喜欢开垃圾车[回答]T
29作者钱[回答]F
30果家倒垃圾量劝样[回答]F
[试题]USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER
STEP 1– Get experience and volunteer your time in different event services There are so many aspects of events including working for a graduation event a sports competition volunteering for nonprofits and working for an established event planner Your longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in：
*Verbal and written communications
*Organization and time management
*Negotiation and budget management
*Creativity marketing public relations and more
STEP 2Move into a position with some responsibility Instead of just volunteering become the fundraising chair for a nonprofit become a catering manager or take on a leadplanning role at an event planning company
STEP 3Are you familiar with the saying it’s not what you know but who you know？In event planning networking is key Wherever you go collect contact information for the people you meet
STEP 4Create an event album Showcase your work with photos booklets and invitations of the events you’ve worked on Organize each piece in a book to easily present your experience and event stories Most people are visual so paint the picture for them
STEP 5While you’re gaining valuable event planning experience you can also become a certified event planner Join some training and try to get planner certification from some institutions It’s also helpful to keep up with industry trends and establish contacts within the industry
附翻译：
[试题]5(10)提示开始您活动策划职业
第1步获验愿参加活动服务活动方面包括毕业活动工作体育赛非营利组织做志愿者已建立活动策划者工作您活动策划方面长期成功基您验确保您方面具扎实技：
*口头书面交流
*组织时间理
*谈判预算理
*创意营销公关系等
第2步进入定责位置仅仅做志愿者成非营利组织筹款席成餐饮理者活动策划公司担牵头策划角色
第3步否熟悉句话知道什认识谁？活动策划中网络关键您走里收集您遇联系信息
第4步创建活动相册片册子您参活动邀请展示您作品件作品整理成书轻松展示您体验活动事数视觉画图
第5步获宝贵活动策划验时您成认证活动策划者参加培训尝试机构获规划师认证行业趋势行业建立联系帮助
1 You can plan a success event if you have experience [答案]F
2 You will move into a position with some responsibility only through volunteering [答案]F
3 Networking is the key to event planning [答案]T
4 Create an event album means taking photos in the event [答案]F
5 You can become a certified event planner as well when you gain valuable event planning experience [答案]T
附翻译：
1验策划场成功活动[答案]F
2通志愿服务进入定责职位[答案]F
3网络活动策划关键[答案]T
4创建活动相册活动中拍[答案]F
5您获宝贵活动策划验时您成认证活动策划师[答案]T
[试题]Xiao yan
I thought you’d like to know what has happened to your report about improving the websiteLast week I had a meeting with the designers I gave them a copy of your report and I told them that we needed to have the website redesigned
I’ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functions as you suggested so that customers will be able to transfer funds to an account in another bank
I’m going to make a presentation about these changes at the Paris conference and would like to talk to you about that There are some things I can do myself but I would like your help with some technical aspects I must get some slides made too and would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning？
David
附翻译：
[试题]燕
想想知道关改进网站报告发生什周设计师开会份报告告诉需重新设计网站
—已简化第页
—已求图标变
—颜色现
—正您建议更功便客户够资金转移家银行账户
巴黎会议介绍变化想谈谈事情做希您技术方面提供帮助必须制作幻灯片希您意见
周三周四早时间喝杯咖啡？
卫
1 David had a meeting with the designers yesterday [答案]F
2 David had made the icons larger [答案]F
3 The speed of access has been made quicker [答案]F
4 David is going to make a presentation in Paris [答案]T
5 David would like some help from Xiaoyan [答案]T
附翻译：
1卫昨天设计师开会[答案]F
2卫图标放[答案]F
3访问速度更快[答案]F
4卫巴黎发表演讲[答案]T
5卫想燕里帮助[答案]T
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