[新]1391国开电科商务英语4期末考试试题答案汇编
2021年1月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项
1―I＇m really fed up with Larry
―___________________
AI＇m sorry to hear that
BReally
CHey what＇s up
[答案]C
2―Aunt Cindy do you shop online often
―___________________
ANo I don＇t think so
BThat＇s a good idea
CYesIt＇s very convenient
[答案]C
3―Are there any disadvantages to shopping online
―_____________But I think this problem will be solved soon
AIt makes life easy
BIt takes sometime for the stuff you buy online to arrive
CThe stuff you buy online arrives quickly
[答案]B
4―Is there a bank near here
―___________________
ANo I don＇t like it
BYesI saw him this morning
CYesThere is one just down the road
[答案]C
5―I＇ll be away on a business tripWould you mind signing for my express delivery
―___________________
AI have no time
BYes I do
CI＇d be happy to
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子 三选项中选出填入空白处佳选项
6We used to_________cash advances
Ahad
Bhaving
Chave
[答案]C
7We can＇t manage that_________you pay for the installation
Aif
Bwhen
Cunless
[答案]C
8The same is true_________individual proprietorships
Aof
Bto
Cat
[答案]B
9When the rest of the room_________emotional stay cool and use logic to negotiate and close
Aget
Bgets
Cgot
[答案]A
10But Jerry have you really thought this_________You would essentially be giving up the company that your greatgrandfather built
Athrough
Bof
Cabout
[答案]A
11_________friends and colleagues greeted each other with that day wasBought anything today
AThat
BWho
CWhat
[答案]C
12The franchisor_________the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
[答案]B
13Trademarks proprietary service marks and regulations need_________carefully
Ato be observed
Bbe observed
Cbeing observed
[答案]A
14Customers won＇t find store clerks sitting around_________
Awatching TV or playing cards
Bto watch TV or play cards
Cwatching TV or to play cards
[答案]A
15The longterm assets are known as_________assets
Afixed
Bcurrent
Cnet
[答案]A
16In business whatever you do do not_________illegal benefit
Achase
Bchoose
Cchallenge
[答案]A
17Even though he’s_________out of college and still a bit green he is a great coworker
Aflesh
Bfresh
Cflash
[答案]B
18It will_________about eight percent more than initially projected
Aspend
Bpay
Ccost
[答案]C
19I＇m still working on_________a few problems
Airon in
Bto iron at
Cironing out
[答案]C
20Although he has sought to find a peaceful_________ he is facing more pressure from his business rivals
Asolute
Bsolve
Csolution
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案
Cyber Monday rocked while mobile sales roared
The day widely regarded as the Super Bowl of online sales created a record day for retailers including Walmart and marked a shift in shopping preferences as smart phones and tablets drove nearly a third of traffic—and for some retailers more than half
Walmartcom expects to register its biggest Cyber Monday yet coming off a record Black Friday weekend onlineHeading into the afternoon Monday the website had already soldout of PlayStation 4 and Xbox One consoles which weren＇t even discountedSignificant savings on TVs and tablets also encouraged shopping says Joel Anderson CEO of Walmartcom
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week as online deals stretch well beyond Monday
As of 6 pmET sales on Amazon were up 443over last year while sales at eBay were up 321 according to Channel Advisor which tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers says Scot WingoCEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyber thonthat drew more than 350 000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Monday sales of Cole Haan and Pandora Jewelry merchandise were strongest CEO Steve Davis says
21Retailers used moble devices and drove nearly a third of traffic or even more than half to online shoppingAs we know that_________doesn＇t belong to the mobile device
Atablets
Bsmart phones
Cpersonal computer
[答案]C
22PlayStation 4 and Xbox One consoles were sold out on_________the afternoon Monday although they weren＇t even discounted
AeBaycom
BWalmartcom
CAmazoncom
[答案]B
23According to_________sales on Amazon were up 443over last year while sales at eBay were up 321
AWalmart
BRue LaLa
CChannel Advisor
[答案]C
24Cyber Monday deals on Sunday with aCyber thonthat drew more than_________people to the site
A350000
B35000
C3500000
[答案]A
25We can infer from the passage_________isn＇t an online retailer
ASears
BChannel Advisor
CWalmart
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F
Passage 2
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other words bean information expertIt is okay to sayI don＇t know but it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybe make sure that you don＇t leave your customer with an unanswered questionMost of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with others it shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing so it helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
26The goal of customer service is to give customers an experience that meets their expectations
[答案]F
27Leave your customer with an unanswered question is unacceptable
[答案]T
28Both positive body language and negative body language are necessary in customer service
[答案]F
29Eye contact is one of the most important aspects of positive body language
[答案]T
30Going the extra mile to help themin the last paragraph meansgoing along way to help them
[答案]F
四写作(计20分)
31根求完成作文
According to the sample letter above and based on the following information you are required to write an invitation letter to your business partners and invite them to China
(1) Your name and position：Simon Zhang President of Tianjin Trust Int＇1TradeCoLtd
(2) Your business partners MrJames Laird and MrLuke Smith
(3) Time of visit：between Jan 28 and Feb 4
(4) Purpose of visit：potential financing
(5) Expenses to be borne by：your business partners
备注：
根述信函样根信息您需您商业伙伴写封邀请函邀请中国
（1）您姓名职位：张锡蒙天津信托国际贸易限公司总裁
（2）您商业伙伴：詹姆斯·莱尔德先生卢克·史密斯先生
（3）参观时间：1月28日2月4日
（4）访问目：潜融资
（5）您业务伙伴承担费
参考答案：
2020年7月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―I＇m really fed up with Larry
―___________________
AI＇m sorry to hear that
BReally
CHey what＇s up
[答案]C
2―Hello is that Sail Moving Company
―___________________
AYes this is Jack speakingThanks for callingWhat can we do for you
BYes I＇m Jack Thanks for callingWhat can we do for you
CYes speakingWhat can I do for you
[答案]A
3―Are there any disadvantages to shopping online
―______But I think this problem will be solved soon
AIt makes life easy
BIt takes sometime for the stuff you buy online to arrive
CThe stuff you buy online arrives quickly
[答案]B
4―Could you be so kind as to turn down that rocknrollI＇m preparing for tomorrow＇s meeting report
―___________________
AIt＇s none of you business
BNo I don＇t think so
CSureSorry to disturb you
[答案]C
5―I had a really good weekend at the seaside
―___________________
AOh that＇s very nice of you
BOh I＇m glad to hear that
CIt＇s a pleasure
[答案]B
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6The processing time_________per embassy
Avarious
Bvariety
Cvaries
[答案]C
7It will_________about eight percent more than initially projected
Aspend
Bpay
Ccost
[答案]C
8_________has good reputation will sooner or later be successful in his business
Awhatever
Bwhoever
Cwho sever
[答案]B
9When the rest of the room_________emotional stay cool and use logic to negotiate and close
Aget
Bgets
Cgot
[答案]B
10Some stores even offer_________lanes for customers with 10 items or less to checkout quickly
Aexpress
Bexpire
Cexact
[答案]A
11The same is true_________individual proprietorships
Aof
Bto
Cat
[答案]C
12Some of the customers’ complaints seem_________
Ain acceptable
Bunacceptable
Cunaccepted
[答案]B
13That might be acceptable_________you handle the insurance fees
Aif
Bwhether
Ceven if
[答案]A
14The franchisor_________the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
[答案]B
15Some of the_________solutions will support these requirements better at the moment
Aproperty
Bprosperity
Cproprietary
[答案]C
16Did you get the financial records_________shape for your audit next month
Ainto
Bin
Cfrom
[答案]A
17They exchanged tales of_________or disappointing news of popular items sold out minutes after the spree began at midnight
Abargains
Bdeals
Cgoods
[答案]A
18One kind of partnership is called a limited_________partnership
Aobligation
Bresponsibility
Cliability
[答案]C
19Travelers when_________the checks have to sign the checks in the presence of the bank or service clerks
Abuy
Bbuying
Cto buy
[答案]B
20The instruction describes completely the_________and its safety basis
Afaculty
Bfacilitate
Cfacility
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Emotions play an important part in the negotiation process although it is only in recent years that their effect is being studiedEmotions have the potential to play either a positive or negative role in negotiationDuring negotiations the decision as to whether or not to settle rests in part on emotional factorsNegative emotions can cause intense and even irrational behavior and can cause conflicts and negotiations to breakdown but maybe instrumental in attaining concessionsOn the other hand positive emotions often facilitate reaching an agreement and help to maximize joint gains but can also be instrumental in attaining concessionsPositive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries
21Emotions play an important role during the negotiation although their effect is being studied just_________
Aat the beginning of negotiation practice
Bduring the negotiation process
Cnot long before
[答案]C
22Negative emotions may_________make concessions
Abe helpful to
Bbe harmful to
Cbe nothing to
[答案]A
23During negotiations the decision as to whether or not to settle depends_________on emotional factors
Atotally
Bto some extent
Ccompletely not
[答案]B
24Attaining concessions can be done_________
Aonly by negative emotions
Bonly by positive emotions
Cby both negative and positive emotions
[答案]C
25In different cultures negotiators should use_________strategies to show positive and negative emotions
Athe same
Bdifferent
Cno
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
Passage 2
The balance sheet is produced at the end of a company’s financial yearand is a snapshot of its financial situationIt shows the company＇s assets and liabilities at that point in time
There are two halves to a balance sheetThe top half shows where the money is being used in the business(the net assets) and the bottom half shows where this money came from(the capital employed) The total of each half should be the samehence the expression balance sheet
There are two kinds of assetslongterm and shorttermThe longterm assets are known as fixed assets and include the land buildings machinery and vehicles that are used in connection with the businessAll fixed assets except land are depreciated as they wear out overtimeThe total fixed assets are the value of the fixed assets less the accumulated depreciation
The shortterm assets are known as current assets and include cash stocks and receivables that are due within one year
The top half of the balance sheet also includes liabilities that is all debts and obligations owed by the business to creditorsCurrent liabilities are those debts that must be paid within the year such as wages earned but not yet paidLongterm liabilities may include mortgages and other loans that will not have been paid off within the year
The top half of the balance sheet therefore consists of the total of fixed and current assets less the current and longterm liabilities giving the net assets
The bottom half of the balance sheet shows where this money came fromFor a limited company this will include the money raised by issuing shares and is known as the share capitalThe business may also have ploughed some of the money back into building up the businessThis is called retained profit
The bottom half of the balance sheet therefore consists of the total of share capital and retained profits giving the capital employed
26The top half of a balance sheet shows where the money is being used in the business
[答案]T
27All fixed assets are depreciated as they wear out overtime
[答案]F
28The shortterm assets are known as fixed assets
[答案]F
29Current liabilities are those debts that must be paid within the year
[答案]T
30The money ploughed back into building up the business is called retained profit
[答案]T
四写作(计20分)
31根求写作文
Write a resignation letter according to the information below(根信息写封英文辞职信)
Suppose you are Jason Law CEO of Starwood＇sWrite a resignation letter to the Board of Directors based on the following information
(1) Resign due to personal health problem
(2) Participate in the search for a successor
(3) Continue as CEO until a new CEO is selected
(4) Wish a bright future for Starwood＇s and thank Starwood＇s for the days spent together
参考答案：
To the Starwood＇s Board of Directors and the Starwood＇s Community
I＇d like to share with you some difficult news about my future plansLater today I will announce that I have resigned from Starwood＇s due to my health problems
I will be participating in the search for my successor and I will continue as CEO until the board selects a new one
Together we have accomplished what some might have thought could not be donebelieve Starwood＇s brightest and most innovative days are ahead of it
I have made some of the best friends of my life at Starwood＇s and I thankyou all for the many years of being able to work alongside you
Jason Law
2020年1月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―I＇m really fed up with Larry
―___________________
AI＇m sorry to hear that
BReally
CHey what＇s up
[答案]C
2―___________________
―Sure no problemFirst go see Cindy and tell her where you＇re going and when
ACan you fill me in
BWill I use the card for everything
CWill the company reimburse everything
[答案]A
3―________ but I still have the feeling that it＇s not safe enough
―I couldn＇t agree moreThat＇s why I only do street shopping
APaying online is much unsafe than before
BPaying online is less safer than before
CPaying online is much safer than before
[答案]C
4―What is the distance between the new building and your office
―___________________
AIt is near to the bus stop
BIt is about 15 kilometers
CIt is very close
[答案]B
5―Betty we＇ll have a buffet party next SaturdayWill you join us
―_______ SusanThank you
AI＇d love to
BI＇m afraid not
CBy no means
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6Please_________an open return flight from Barcelona to Frankfurt
Apaper
Btext
Cbook
[答案]C
7Although he has sought to find a peaceful_________ he is facing more pressure from his business rivals
Asolution
Bsolute
Csolve
[答案]A
8You can download and print off the_________online
Afrom
Bform
Cformal
[答案]B
9The executive team have to hold an urgent meeting_________they see the bad market feedback
Abecause
Bbefore
Cwhether
[答案]A
10The team members are_________and helping each other out
Agoing on
Bgetting along
Csetting up
[答案]B
11Current_________are those debts that must be paid within the year
Aassets
Bequities
Cliabilities
[答案]C
12I＇m still working on_________a few problems
Airon in
Bironing out
Cto iron at
[答案]B
13_________friends and colleagues greeted each other with that day wasBought anything today
AThat
BWho
CWhat
[答案]C
14When the rest of the room_________emotional stay cool and use logic to negotiate
Aget
Bgets
Cgot
[答案]B
15But Jerry have you really thought this_________You would essentially be giving up the company that your greatgrandfather built
Athrough
Bof
Cabout
[答案]A
16Can you tell us why you think this makes good business_________to you
Adeal
Bsense
Cprogram
[答案]B
17_________you have a job you maybe in the market for another one
AEven if
BWhen
CSince
[答案]A
18_________the situation maybe make sure that you don＇t leave your customer with an unanswered question
AHowever
BWhenever
CWhatever
[答案]C
19Did you get the financial records_________shape for your audit next month
Ainto
Bto
Cfrom
[答案]A
20If you are intending_________just one Schengen country you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
Ato visit
Bvisiting
Cvisited
[答案]A
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Team spirit can make or break a teamTeammates who have team spirit are better able to work together and achieve team goalsThey are also more satisfied with their team activitiesJohn Wooden a former basketball coach at UCLA said Team spirit means you are willing to sacrifice personal considerations for the welfare of allThat defines a team playerThere are certain skills team members develop that serve as good examples of team spirit
Cooperation
Cooperating is simply working together as teammates for the good of the teamCooperation is a skill that team members can sharpen during practiceFor examplebasketball players must practice passing the ball in different plays and situationsTeam efficiency is directly related to the cooperation of its membersActing cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
Motivation
Team members must fulfil their duties with their full effortsStaying motivated shows team spirit because it shows that you want the team to do wellThis includes being motivated to give your best in practice and in competition as well as outside of team activitiesFor example a baseball player can show team spirit by being motivated to practice his swing outside of practice
Respect
Respect for your fellow team members is a mustYou can show respect to your teammates by treating everyone fairly and equallyTeammates also respect each other by allowing everyone to participateRespecting fellow teammates keeps everyone in a good mood and encourages overall team spiritFor example people can show team spirit through respect by encouraging other team members who might be struggling
21Teammates who have team spirit_________
Acan break a team
Bare better able to work together and achieve tea tn goals
Care less satisfied with their team activities
[答案]B
22According to the article team spirit means_________
Acooperation and motivation
Bmotivation and respect
Ccooperation motivation and respect
[答案]C
23Cooperation is a skill that_________
Acan be sharpened during practice
Bis born with
Ceveryone should have
[答案]A
24Being motivated means_________
Ayou should compete with others
Byou should practice swing outside of practice
Cyou should give your best in any circumstances
[答案]C
25Respecting your teammates_________
Acan treat everyone fairly and equally
Bcan keep everyone in a good mood
Ccan discourage overall team spirit
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
Passage 2
If you want to become a franchisee the tips below can help you to find the perfect opportunity
Be focus don your preferenceOn the stage of decisionmakingthe bottom line is：Don＇t rule out a business without learning or seeing what the daytoday will look likeFor instance think about a mom returning to the workforce who knows she wants to interact with children on a daily basisAmong the hundreds of options there she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in mathDeciding between the two is easy if she considers which daytoday position she would prefer and how that will impact her other goals
Be proactive with your researchAfter you’ve determined what role you want in a franchise it’s important to start researching different optionsPhysically visit many different franchise locations and browse the web and then determine what will be a fit in your community
Make sure the franchisor has experienceBefore signing on to a franchise it is essential to ask the franchisor about the executive team and its past industry experienceFind out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully
Read the franchise disclosure document carefullyThe first thing to look at is how much a franchise would cost to purchaseMake sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on averageIt’s also important to take a look at the posttermination clause in the agreement to make sure that when you want to leave the business you know the terms well and your interests are properly protected
26Decide on a business with learning or seeing what the daytoday will look like
[答案]T
27Before you＇ve determined what role you want in a franchise it＇s time to start the business
[答案]F
28Before signing on to a franchise the essential job is to ask the franchisor about the executive team and its past industry experience
[答案]T
29The first thing to look at is how long a franchise would take to purchase
[答案]F
30To make sure that when you want to leave the business you have made enough money and you are satisfied with that
[答案]F
四写作(计20分)
31根求写作文
Write an invitation letter to your business partners and invite them to China according to the following information
●Your name and position：Simon Zhang President of Tianjin Trust Int’1TradeCo Ltd●Your business partners：MrJames Laird and MrLuke Smith
●Time of visit：between Jan 28 and Feb 4 2017
●Purpose of visit：potential financing
●Expenses to be borne by：your business partners
参考答案：
Dec22 2016
Dear MrJames Laird
On behalf of Tianjin Trust Int＇1TradeCo Ltd I would like to invite you and your colleague MrLuke Smith to visit us between Jan 28 and Feb4 2017 for the purpose of potential financing in the near future
We both understand that your company will be responsible for all the expenses for your visit to and within ChinaAlthough we expect your visit and wish fruitful outcomes between us Tianjin Trust Int＇1TradeCo Ltdis not responsible for any financial aspects of your trip to and within China
I look forward to welcoming you both in Tianjin and pray that you have a wonderful trip
Yours sincerely
Simon Zhang
2019年7月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―We＇ve done very well so far but if we want to see serious growth_________
―YeahmaybeBut I have my doubts
Ait might be time to stick to original business model
Bit might be time not to change company model
Cit might be time to ditch our old business model and go public
[答案]C
2―Thanks for inviting me John but I＇ve already made other plans
―__________Maybe another time
AI hope you enjoy it
BThat＇s good
COhI＇m sorry to hear that
[答案]C
3―Have you ever tried shopping online
―No never__________ especially for clothes and shoes
AI prefer to actually see and touch what I＇m buying before I pay for it
BI prefer not to actually see and touch what I＇m buying before I pay for it
CI would rather surf online and I pay for it immediately
[答案]A
4―Aunt Cindy do you shop online often
―___________________
ANo I don＇t think so
BThat＇s a good idea
CYesIt＇s very convenient and the price is often lower than in store
[答案]C
5―Bettywe＇ll have a buffet party next SaturdayWill you join us
―_________ SusanThank you
AI＇d love to
BI＇m afraid not
CBy no means
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6That＇s something you can improve by talking to human_________
Acourses
Bresources
Csources
[答案]B
7Then your_________will be sold by auction
Astiff
Bstaff
Cstuff
[答案]C
8At the same time the negotiator keeps things secret_________would limit hisher ability to negotiate
Awho
Bwhat
Cthat
[答案]C
9Travelers when_________the checks have to sign the checks in the presence of the bank or service clerks
Abuy
Bbuying
Cto buy
[答案]B
10They wanted to_________a discussion on economics
Ainitiative
Binitiate
Cinitial
[答案]B
11Better understanding of teamwork can make you a more effective employee and give you an extra_________in your corporate office
Aedge
Bbadge
Cage
[答案]A
12It＇s said that some measures have been taken_________this problem
Adealing with
Bto deal with
Cdealt with
[答案]B
13His ideas are linked to the theory_________markets are efficient which means market actors taking all available information to create the correct price for things at any given time
Awhich
Bwho
Cthat
[答案]C
14If people_________we＇re very valuable they won＇t buy our stock
Ado think
Bthink
Cdon＇t think
[答案]C
15Even though he＇s_________out of college and still a bit green he is a great coworker
Aflesh
Bfresh
Cflash
[答案]B
16Looking your customers in the eye shows that we are listening to them and hearing_________
Awhy are they saying
Bhow are they saying
Cwhat they are saying
[答案]C
17Some stores even offer_________lanes for customers with 10 items or less to checkout quickly
Aexpress
Bexpire
Cexact
[答案]A
18Sometimes I surf online shops to check some related information and then goto a physical store to do the_________shopping
Avirtual
Bsimulated
Cactual
[答案]C
19While the other people_________and discussed the problem together Ted ignored them
Ainteracted
Bintensive
Cinterviewed
[答案]A
20We can＇t manage that_________you pay for the installation
Aif
Buntil
Cunless
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThese have full partners and limited partnersLimited partners may not share as much in the profits but they also have less responsibility for the businessDoctors lawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships
But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as away to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal being separate from its ownersAboard of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholders or ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
21This passage is mainly about_________
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[答案]C
22What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[答案]B
23Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[答案]C
24How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[答案]A
25Who controls corporate policies in a corporation
AChairman of the board
BAboard of directors
CThe owner of the corporation
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
Passage 2
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other words bean information expertIt is okay to sayI don＇t know but it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybe make sure that you don＇t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with others it shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing so it helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
26The goal of customer service is to give customers an experience that meets their expectations
[答案]F
27Leave your customer with an unanswered question is unacceptable
[答案]T
28Both positive body language and negative body language are necessary in customer service
[答案]F
29Eye contact is one of the most important aspects of positive body language
[答案]T
30The underlinedgoing the extra mile to help themin the last paragraph means going along way to help them
[答案]F
四写作(计20分)
31根求完成作文
Please write an application letter for salary raise according to the following information
(1) You are George and your boss is MrSmith
(2) Your reasons for the letter
(3) Your expectation for the salary raise
参考答案：
Dear MrSmith
As I approach my third year in the job I find myself more dedicated devoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put
I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay
Thank you
Sincerely
George
2019年1月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―Hey Kyle guess whatThe boss is sending me to Europe for a marketing seminar next month
―_________You＇ve been itching to go on a business trip for months
AI am sorry to hear that
BGreatYou must be happy
CSo what
[答案]B
2―Henry what do you think of the new team
―_________I think the team is starting to get along quite nicely
AYes you＇re right
BNot so good
CVery well on the whole
[答案]C
3―Could you be so kind as to turn down that rocknrollI＇m preparing for tomorrow＇s meeting report
―___________________
AIt＇s none of you business
BNo I don＇t think so
CSureSorry to disturb you
[答案]C
4―You meanlike becoming a publiclytraded company
―That＇s right_________
AIt＇s something we should give serious consideration to
BIt will still be a privately held company
CIt will become a privately held company
[答案]A
5―___________________
―Yes business class
AWill you fly business class
BWhen do you plan to leave
CWhere shall I make hotel reservation
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6To attract investors the government has_________its tax and labor laws
Aadapted
Bapplied
Cadjusted
[答案]C
7Cooperating is simply working together_________teammates_________the good of the team
Aasfor
Bwithat
Cforon
[答案]A
8That＇s something you can improve by talking to human_________
Acourses
Bresources
Csources
[答案]B
9Among the critiques were allegations_________some franchise uses its political influence to increase its profits
Awhich
Bwhat
Cthat
[答案]C
10_________behalf of Vancouver C & S Int＇ l Trade Corp I am pleased to invite you and your colleagues to visit us
AFor
BOn
CIn
[答案]B
11While the other people_________and discussed the problem together Ted ignored them
Ainteracted
Bintensive
Cinterviewed
[答案]A
12Customers won＇t find store clerks sitting around_________
Ato watch TV or play cards
Bwatching TV or playing cards
Cwatching TV or to play cards
[答案]B
13There are more and more_________of software for accounting this has made the different types of software more accessible in terms of costs and variety
Amanufacturers
Bmanufacturing
Cmanufactures
[答案]A
14When the rest of the room_________emotional stay cool and use logic to negotiate
Aget
Bgets
Cgot
[答案]B
15In business whatever you do do not_________illegal benefit
Achase
Bchoose
Cchallenge
[答案]A
16An online virtual supermarket_________the real supermarket which makes it feel so real
Astimulates
Bsimulates
Csimilar
[答案]B
17The franchisor _________the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
[答案]B
18The people in your department seem so_________and nice to be around
Acapacity
Bcapably
Ccapable
[答案]C
19At the same time the negotiator keeps things secret_________would limit hisher ability to negotiate
Awho
Bthat
Cwhat
[答案]B
20The same is true_________individual proprietor ships
Aof
Bto
Cat
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
①Identify the country or countries you will be travelling toIt is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application
●If you are intending to visit just one Schengen country you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
●If you are intending to visit two or more Schengen countries your application must be sent to the embassy or consulate of the country that shall be your main destination
●If you are intending to visit several Schengen countries but do not have a main destination you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary
②Fill out an application form beforehand to obtain a Schengen visaYou can download and print off the form online
③Prepare all the requirements for your Schengen visa applicationDepending on the consulate or embassy you are required to show the following documents：
●A valid national passport
●Evidence showing the purpose of your trip(eghotel reservations)
●Proof of medical insurance
●Aroundtrip travel ticket
●Proof of funds
④Check the processing time to ensure you get your Schengen visa on timeThe processing time varies per embassy so it is important to take the processing time into account when planning your trip
21This passage is mainly about_________
Awhat a Schengen visa is
Bwho can apply for a Schengen visa
Chow to apply for a Schengen visa
[答案]C
22If you are intending to visit two or more Schengen countries you will need to send your application_________
Ato the embassy or consulate of the country that shall be your main destination
Bdirectly with the embassy or consulate of that particular country
Cto the embassy or consulate of the first Schengen country on your travel itinerary
[答案]A
23You can download and print off the form_________
Avia your phone
Bon the Internet
Cby your friends
[答案]B
24You are required to show the following documents EXCEPT_________
Aaroundtrip travel ticket
Ba valid national passport
Ca birth certificate
[答案]C
25The processing time is_________per embassy
Adifferent
Bthe same
Csimilar
[答案]A
2630题：阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
Passage 2
Many of the banks and travel services in western provide a convenience for travelers by issuing traveler＇s checksTravelers when buying the checks have to sign the checks in the presence of the bank or service clerksDuring the trip travelers can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures are recognizedA lot of travelers like to buy these checks as they don＇t have to take along much cash and worry about counterfeit signaturesThe agencies will get back the money they have paid by sending the checks to the issuing offices
Traveler＇s checks are generally of small face value such as tenor twenty dollars or five or ten pounds for miscellaneous paymentsThere is no time limit for their circulation periodIt is very profitable for the issuing offices to finance the funds they collect by issuing traveler＇s checks because they not only receive a service charge from the check buyers but they also don＇t need to pay any interest no matter how long the checks remain in circulation before clearingThis is why banks and travel services are willing to provide this convenience
26It is convenient for the travelers to travel around the world as many banks and travel services issue travelers’ checks
[答案]T
27There are no signatures of travelers who have bought the checks
[答案]F
28Quite a few travelers like to buy the checks
[答案]T
29Travelers do not worry about the circulation period of the checks as there is no time limit for it
[答案]T
30Banks and travel services are reluctant to provide travelers’ checks
[答案]F
四写作(计20分)
31根求写作文
假定马淑云 两周前网订购套英语书虫系列读物(Bookworm Series) 昨天货包装破损数量足请网店客服写封投诉信点：
(1)介绍购物情况
(2)反映存问题
(3)提出解决方案
参考答案：
To whom it may concern
I am one of your customers(顾客) I ordered(订购) a set of(套) Bookworm Series on your website two weeks ago but I didn＇t receive them until yesterdayAnd much to my dis appointment the books were so poorly packed up that the cover of one book was tornTo make matters worse it is not a complete set as I found one book missing
I am sorry to have received such poor service and I believe I have every right to ask you to deal with this problemI hope that you either return my money or deliver a new set of books to meBesides I＇d like to be informed of the process of your dealing with my complaint
Looking forward to your reply
Sincerely
MaShuYun
2018年7月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―Hello is that Sail Moving Company
―___________________
AYes this is Jack speakingThanks for callingWhat can we do for you
BYes I＇m JackThanks for callingWhat can we do for you
CYes speakingWhat can I do for you
[答案]A
2―What does the customer＇s complaint say
―___________________
AHe says he will write us a thankyou letter
BHe says he hasn＇t gotten back the monitor for repairs
CHe wants to know whether we could give him a discount
[答案]B
3―I thought that if I could get your support first it might make getting approval easier
―___________________
AWell you＇ve got my support on this
BWe will need another four thousand dollars to cover the cost
CYou only need a budget increase for the first order
[答案]A
4―What is the distance between the new building and your office
―___________________
AIt is near to the bus stop
BIt is about 15 kilometers
CIt is very close
[答案]B
5―Henry what do you think of the new team
―___________I think the team is starting to get along quite nicely
AYes you＇re right
BNot so good
CVery well on the whole
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6We used to_________cash advances
Ahad
Bhaving
Chave
[答案]C
7Better understanding of teamwork can make you a more effective employee and give you an extra _________in your corporate office
Aedge
Bbadge
Cage
[答案]A
8The bottom half shows_________this money came from
Awhere
Bwhat
Cwhy
[答案]A
9Can you fill me_________I need some detailed information
Aout
Bup
Cin
[答案]C
10That＇s something you can improve by talking to human_________
Acourses
Bresources
Csources
[答案]B
11What＇s more it＇s not always so_________for us to pay online as hackers might steal our username and password
Asafety
Bsafe
Csafely
[答案]B
12Trademarks proprietary service marks and regulations need_________carefully
Ato be observed
Bbe observed
Cbeing observed
[答案]A
13For a limited company this will include the money_________issuing shares and is known as the share capital
Araise for
Braised by
Craising at
[答案]B
14Some in the market now want government_________in order to reduce costs
Aregulate
Bregulation
Cregular
[答案]B
15_________behalf of Vancouver C&S Int＇ 1 Trade CorpI am pleased to invite you and your colleagues to visit us
AFor
BIn
COn
[答案]C
16Sometimes I surf online shops to check some related information and then goto a physical store to do the_________shopping
Aactual
Bsimulated
Cvirtual
[答案]A
17Some stores even offer_________lanes for customers with 10 items or less to checkout quickly
Aexpire
Bexpress
Cexact
[答案]B
18_________you have a job you maybe in the market for another one
AEven if
BWhen
CSince
[答案]A
19_________has good reputation will sooner or later be successful in his business
Awhatever
Bwhoever
Cwho sever
[答案]B
20Can you tell us why you think this makes good business_________to you
Adeal
Bprogram
Csense
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案
Passage 1
Cyber Monday rocked while mobile sales roared
The day widely regarded as the Super Bowl of online sales created a record day for retailers including Walmart and marked a shift in shopping preferences as smart phones and tablets drove nearly a third of traffic—and for some retailers more than half
Walmartcom expects to register its biggest Cyber Monday yet coming off a record Black Friday weekend onlineHeading into the afternoon Monday the website had already soldout of PlayStation 4 and Xbox One consoles which weren＇t even discountedSignificant savings on TVs and tablets also encouraged shopping says Joel Anderson CEO of Walmartcom
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week as online deals stretch well beyond Monday
As of 6 pmET sales on Amazon were up 443over last year while sales at eBay were up 321 according to Channel Advisor which tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers says Scot WingoCEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyber thonthat drew more than 350 000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Monday sales of Cole Haan and Pandora Jewelry merchandise were strongest CEO Steve Davis says
21Retailers used mobile devices and drove nearly a third of traffic or even more than half to online shoppingAs we know that_________doesn＇t belong to the mobile device
Atablets
Bsmart phones
Cpersonal computer
[答案]C
22PlayStation 4 and X box One consoles were sold out on_________the afternoon Monday although they weren＇t even discounted
AeBaycom
BWalmartcom
CAmazoncom
[答案]B
23According to_________sales on Amazon were up 443over last year while sales at eBay were up 321
AWalmart
BRue LaLa
CChannel Advisor
[答案]C
24Cyber Monday deals on Sunday with aCyber thonthat drew more than_________people to the site
A350000
B35000
C3500000
[答案]A
25We can infer from the passage_________isn＇t an online retailer
ASears
BChannel Advisor
CWalmart
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F
Passage 2
Many of the banks and travel services in western provide a convenience for travelers by issuing traveler＇s checksTravelers when buying the checks have to sign the checks in the presence of the bank or service clerksDuring the trip travelers can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures n re recognizedA lot of travelers like to buy these checks as they don＇t have to take along much cash and worry about counterfeit signaturesThe agencies will get back the money they have paid by sending the checks to the issuing offices
Traveler＇s checks are generally of small face value such as tenor twenty dollars or five or ten pounds for miscellaneous paymentsThere is no time limit for their circulation period It is very profitable for the issuing offices to finance the funds they collect by issuing traveler＇s checks because they not only receive a service charge from the check buyers but they also don＇t need to pay any interest no matter how long the checks remain in circulation before clearingThis is why banks and travel services are willing to provide this convenience
26It is convenient for the travelers to travel around the world as many banks and travel services issue travelers＇ checks
[答案]T
27There are no signatures of travelers who have bought the checks
[答案]F
28Quite a few travelers like to buy the checks
[答案]T
29Travelers do not worry about the circulation period of the checks as there is no time Jim it for it
[答案]T
30Banks and travel services are reluctant to provide travelers＇ checksWrite an invitation letter to your business partners and invite them to China according to the following information
[答案]F
四写作(计20分)
31根求完成作文
Write an invitation letter to your business partners and invite them to China according to the following information
Your name and position：Simon Zhang President of Tianjin Trust Int＇ l Trade CoLtdYour business partners：MrJames Laird and MrLuke Smith
Time of visit：between Jan 28 and Feb 4 2017
Purpose of visit：potential financing
Expenses to be borne by：your business partners
参考答案：
Dec222016
Dear MrJames Laird
On behalf of Tianjin Trust Int＇1TrudeCo Ltd I would like to invite you and your colleague Mr Luke Smith to visit us between Jan 28 and Feb4 2017 for the purpose of potential financing in the near future
We both understand that your company will be responsible for all the expenses for your visit to and within ChinaAlthough we expect your visit and wish fruitful outcomes between us Tianjin Trust Int＇1TradeCo Ltdis not responsible for any financial aspects of your trip to and within China
I look forward to welcoming you both in Tianjin and pray that you have a wonderful trip
Yours sincerely
Simon Zhang
2018年1月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―Betty we＇ll have a buffet party next SaturdayWill you join us
―_________ SusanThank you
AI＇d love to
BI＇m afraid not
CBy no means
[答案]A
2―I am going to ask for a pay rise
―___________________
AI don＇t think you are worth
BLet me pay for it
CI think you may talk to your boss
[答案]C
3―I had a really good weekend at the seaside
―___________________
AOh that＇s very nice of you
BOh I＇m glad to hear that
CIt＇s a pleasure
[答案]B
4―Okay what is the decision
―As you knowwe have been a privately held familyowned company for over 120 years__________
Aand I think it definitely has a bright future
Bbut it maybe time to consider some major changes
Cbut the company faces tough competition
[答案]B
5I＇ll be away on a business tripWould you mind signing for my express delivery
―___________________
AI have no time
BI＇d rather not
CI＇d be happy to
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6Customers won＇t find store clerks sitting around_________
Awatching TV or playing cards
Bto watch TV or play cards
Cwatching TV or to play cards
[答案]A
7The instruction describes completely the_________and its safety basis
Afaculty
Bfacilitate
Cfacility
[答案]C
8I couldn＇t agree moreThat＇s_________I only do street shopping
Awhether
Bbecause
Cwhy
[答案]C
9Can you fill me_________I need some detailed information
Ain
Bup
Cout
[答案]A
10I really_________the effort you have put in on your team＇s current project
Athank
Bgrateful
Cappreciate
[答案]C
11The longterm assets are known as_________assets
Afixed
Bcurrent
Cnet
[答案]A
12Large organizations will find_________impossible to manage all these data if manual accounting were used
Awhat
Bthat
Cit
[答案]C
13For a limited company this will include the money_________issuing shares and is known as the share capital
Araise for
Braised by
Craising at
[答案]B
14We didn＇t understand how difficult it was to_________such a breakfast
Adistrict
Bdistribute
Cdistract
[答案]B
15The people in your department seem so_________and nice to be around
Acapacity
Bcapably
Ccapable
[答案]C
16Well the day we offer stock for sale is the day we will see how much_________there is in our company
Afact
Bfate
Cfaith
[答案]C
17Respecting fellow teammates keeps everyone in a good_________and encourages overall team spirit
Amood
Bstate
Csituation
[答案]A
18We used to_________cash advances
Ahad
Bhaving
Chave
[答案]C
19Teammates who have team spirit are more satisfied_________their team activities
Ato
Bwith
Cat
[答案]B
20To attract investors the government has_________its tax and labor laws
Aadapted
Bapplied
Cadjusted
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThese have full partners and limited partnersLimited partners may not share as much in the profits but they also have less responsibility for the businessDoctors lawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships
But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as away to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal being separate from its ownersAboard of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholders or ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
21This passage is mainly about_________
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[答案]C
22What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[答案]B
23Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[答案]C
24How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[答案]A
25Who controls corporate policies in a corporation
AChairman of the board
BAboard of directors
CThe owner of the corporation
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F答案序号写答题纸
Passage 2
The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three Americans Eugene Fama Lars Peter Hansen and Robert Shiller on Oct14 2013Eugene Fama and Lars Peter Hansen are both professors at the University of ChicagoRobert Shiller is a professor at Yale UniversityThey will share the prize worth about 12 million dollars
This year＇s prize in economic sciences is about predictionsAll three of this year＇s prizewinners are mainly known for their research and explanations of pricing forces in financial marketsThey have had a big influence on the way people look at and talk about financial markets
Eugene Fama’s research on financial markets in the 1960sled market watchers to change their ideas about investingHis ideas are linked to the theory that markets are efficient which means market actors taking all available information to create the correct price for things at any given timeThis also means that over short periods of time it is not possible to predict prices
Robert Shiller found howeverthat over long periods the opposite is trueIt is possible to predict the movement of prices and that price changes are linked to human behavior
The findings of both economists have led to the growth of index funds investing many different securities as away to reduce riskMr Shiller also helped to create the Standard &Poor’s CaseShiller home prices indexThat index follows home prices across the United States
Lars Peter Hansen developed a method for studying historical pricing informationHis method supports Mr Shiller’s findings and has influenced efforts to predict prices in the financial industry
The Nobel Prize in economics was not created by Alfred Nobel but was established in his memory by Sweden＇s central bank in 1968
26The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct14 2013
[答案]F
27Eugene Fama Lars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets
[答案]T
28Eugene Fama＇s research on financial markets in the 1960s resulted in some change in how market watchers look at investing
[答案]T
29The findings of both economists have led to the growth of price predictioninvesting many different securities as away to reduce risk
[答案]F
30The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden＇s central bank in 1968
[答案]T
四写作(计20分)
31根求完成作文
You are Bill Wang and is about to write a letter of acceptance of claimBase your letter on the following notes：
●acknowledging receipt of the claim letter on products’ paper bag breakage during transit
●apologizing for the error and accept the claim
●explaining the cause of error：fail to use the strong paper bags due to the negligence on the part of the warehouse manager
●offering a solution：make a payment of 50000 into your customer＇s bank account
参考答案：
Dear Sirs
We have just received your letter of Jan 12 with regarding of the paper bag breakage and have given our prompt attentionWe wish to express our deepest regret over the unfortunate incident
After checkup by our staff at the warehouse it was found that some paper bags were not strong paper bags as stipulated in the contract thus resulting in the breakage during transitThis was due entirely to negligence on the part of the warehouse managers for which we tender our apologies
In view of our recent friendly cooperation we will make a payment of 50000 into your account with the Bank of China upon receipt of your agreement
We hope that the arrangement we have made will satisfy you and look forward to having your further orders
Yours faithfully
Bill Wang
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2021年1月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项
1―I＇m really fed up with Larry
―___________________
AI＇m sorry to hear that
BReally
CHey what＇s up
[答案]C
2―Aunt Cindy do you shop online often
―___________________
ANo I don＇t think so
BThat＇s a good idea
CYesIt＇s very convenient
[答案]C
3―Are there any disadvantages to shopping online
―_____________But I think this problem will be solved soon
AIt makes life easy
BIt takes sometime for the stuff you buy online to arrive
CThe stuff you buy online arrives quickly
[答案]B
4―Is there a bank near here
―___________________
ANo I don＇t like it
BYesI saw him this morning
CYesThere is one just down the road
[答案]C
5―I＇ll be away on a business tripWould you mind signing for my express delivery
―___________________
AI have no time
BYes I do
CI＇d be happy to
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子 三选项中选出填入空白处佳选项
6We used to_________cash advances
Ahad
Bhaving
Chave
[答案]C
7We can＇t manage that_________you pay for the installation
Aif
Bwhen
Cunless
[答案]C
8The same is true_________individual proprietorships
Aof
Bto
Cat
[答案]B
9When the rest of the room_________emotional stay cool and use logic to negotiate and close
Aget
Bgets
Cgot
[答案]A
10But Jerry have you really thought this_________You would essentially be giving up the company that your greatgrandfather built
Athrough
Bof
Cabout
[答案]A
11_________friends and colleagues greeted each other with that day wasBought anything today
AThat
BWho
CWhat
[答案]C
12The franchisor_________the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
[答案]B
13Trademarks proprietary service marks and regulations need_________carefully
Ato be observed
Bbe observed
Cbeing observed
[答案]A
14Customers won＇t find store clerks sitting around_________
Awatching TV or playing cards
Bto watch TV or play cards
Cwatching TV or to play cards
[答案]A
15The longterm assets are known as_________assets
Afixed
Bcurrent
Cnet
[答案]A
16In business whatever you do do not_________illegal benefit
Achase
Bchoose
Cchallenge
[答案]A
17Even though he’s_________out of college and still a bit green he is a great coworker
Aflesh
Bfresh
Cflash
[答案]B
18It will_________about eight percent more than initially projected
Aspend
Bpay
Ccost
[答案]C
19I＇m still working on_________a few problems
Airon in
Bto iron at
Cironing out
[答案]C
20Although he has sought to find a peaceful_________ he is facing more pressure from his business rivals
Asolute
Bsolve
Csolution
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案
Cyber Monday rocked while mobile sales roared
The day widely regarded as the Super Bowl of online sales created a record day for retailers including Walmart and marked a shift in shopping preferences as smart phones and tablets drove nearly a third of traffic—and for some retailers more than half
Walmartcom expects to register its biggest Cyber Monday yet coming off a record Black Friday weekend onlineHeading into the afternoon Monday the website had already soldout of PlayStation 4 and Xbox One consoles which weren＇t even discountedSignificant savings on TVs and tablets also encouraged shopping says Joel Anderson CEO of Walmartcom
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week as online deals stretch well beyond Monday
As of 6 pmET sales on Amazon were up 443over last year while sales at eBay were up 321 according to Channel Advisor which tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers says Scot WingoCEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyber thonthat drew more than 350 000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Monday sales of Cole Haan and Pandora Jewelry merchandise were strongest CEO Steve Davis says
21Retailers used moble devices and drove nearly a third of traffic or even more than half to online shoppingAs we know that_________doesn＇t belong to the mobile device
Atablets
Bsmart phones
Cpersonal computer
[答案]C
22PlayStation 4 and Xbox One consoles were sold out on_________the afternoon Monday although they weren＇t even discounted
AeBaycom
BWalmartcom
CAmazoncom
[答案]B
23According to_________sales on Amazon were up 443over last year while sales at eBay were up 321
AWalmart
BRue LaLa
CChannel Advisor
[答案]C
24Cyber Monday deals on Sunday with aCyber thonthat drew more than_________people to the site
A350000
B35000
C3500000
[答案]A
25We can infer from the passage_________isn＇t an online retailer
ASears
BChannel Advisor
CWalmart
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F
Passage 2
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other words bean information expertIt is okay to sayI don＇t know but it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybe make sure that you don＇t leave your customer with an unanswered questionMost of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with others it shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing so it helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
26The goal of customer service is to give customers an experience that meets their expectations
[答案]F
27Leave your customer with an unanswered question is unacceptable
[答案]T
28Both positive body language and negative body language are necessary in customer service
[答案]F
29Eye contact is one of the most important aspects of positive body language
[答案]T
30Going the extra mile to help themin the last paragraph meansgoing along way to help them
[答案]F
四写作(计20分)
31根求完成作文
According to the sample letter above and based on the following information you are required to write an invitation letter to your business partners and invite them to China
(1) Your name and position：Simon Zhang President of Tianjin Trust Int＇1TradeCoLtd
(2) Your business partners MrJames Laird and MrLuke Smith
(3) Time of visit：between Jan 28 and Feb 4
(4) Purpose of visit：potential financing
(5) Expenses to be borne by：your business partners
备注：
根述信函样根信息您需您商业伙伴写封邀请函邀请中国
（1）您姓名职位：张锡蒙天津信托国际贸易限公司总裁
（2）您商业伙伴：詹姆斯·莱尔德先生卢克·史密斯先生
（3）参观时间：1月28日2月4日
（4）访问目：潜融资
（5）您业务伙伴承担费
参考答案：
2020年7月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―I＇m really fed up with Larry
―___________________
AI＇m sorry to hear that
BReally
CHey what＇s up
[答案]C
2―Hello is that Sail Moving Company
―___________________
AYes this is Jack speakingThanks for callingWhat can we do for you
BYes I＇m Jack Thanks for callingWhat can we do for you
CYes speakingWhat can I do for you
[答案]A
3―Are there any disadvantages to shopping online
―______But I think this problem will be solved soon
AIt makes life easy
BIt takes sometime for the stuff you buy online to arrive
CThe stuff you buy online arrives quickly
[答案]B
4―Could you be so kind as to turn down that rocknrollI＇m preparing for tomorrow＇s meeting report
―___________________
AIt＇s none of you business
BNo I don＇t think so
CSureSorry to disturb you
[答案]C
5―I had a really good weekend at the seaside
―___________________
AOh that＇s very nice of you
BOh I＇m glad to hear that
CIt＇s a pleasure
[答案]B
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6The processing time_________per embassy
Avarious
Bvariety
Cvaries
[答案]C
7It will_________about eight percent more than initially projected
Aspend
Bpay
Ccost
[答案]C
8_________has good reputation will sooner or later be successful in his business
Awhatever
Bwhoever
Cwho sever
[答案]B
9When the rest of the room_________emotional stay cool and use logic to negotiate and close
Aget
Bgets
Cgot
[答案]B
10Some stores even offer_________lanes for customers with 10 items or less to checkout quickly
Aexpress
Bexpire
Cexact
[答案]A
11The same is true_________individual proprietorships
Aof
Bto
Cat
[答案]C
12Some of the customers’ complaints seem_________
Ain acceptable
Bunacceptable
Cunaccepted
[答案]B
13That might be acceptable_________you handle the insurance fees
Aif
Bwhether
Ceven if
[答案]A
14The franchisor_________the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
[答案]B
15Some of the_________solutions will support these requirements better at the moment
Aproperty
Bprosperity
Cproprietary
[答案]C
16Did you get the financial records_________shape for your audit next month
Ainto
Bin
Cfrom
[答案]A
17They exchanged tales of_________or disappointing news of popular items sold out minutes after the spree began at midnight
Abargains
Bdeals
Cgoods
[答案]A
18One kind of partnership is called a limited_________partnership
Aobligation
Bresponsibility
Cliability
[答案]C
19Travelers when_________the checks have to sign the checks in the presence of the bank or service clerks
Abuy
Bbuying
Cto buy
[答案]B
20The instruction describes completely the_________and its safety basis
Afaculty
Bfacilitate
Cfacility
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Emotions play an important part in the negotiation process although it is only in recent years that their effect is being studiedEmotions have the potential to play either a positive or negative role in negotiationDuring negotiations the decision as to whether or not to settle rests in part on emotional factorsNegative emotions can cause intense and even irrational behavior and can cause conflicts and negotiations to breakdown but maybe instrumental in attaining concessionsOn the other hand positive emotions often facilitate reaching an agreement and help to maximize joint gains but can also be instrumental in attaining concessionsPositive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries
21Emotions play an important role during the negotiation although their effect is being studied just_________
Aat the beginning of negotiation practice
Bduring the negotiation process
Cnot long before
[答案]C
22Negative emotions may_________make concessions
Abe helpful to
Bbe harmful to
Cbe nothing to
[答案]A
23During negotiations the decision as to whether or not to settle depends_________on emotional factors
Atotally
Bto some extent
Ccompletely not
[答案]B
24Attaining concessions can be done_________
Aonly by negative emotions
Bonly by positive emotions
Cby both negative and positive emotions
[答案]C
25In different cultures negotiators should use_________strategies to show positive and negative emotions
Athe same
Bdifferent
Cno
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
Passage 2
The balance sheet is produced at the end of a company’s financial yearand is a snapshot of its financial situationIt shows the company＇s assets and liabilities at that point in time
There are two halves to a balance sheetThe top half shows where the money is being used in the business(the net assets) and the bottom half shows where this money came from(the capital employed) The total of each half should be the samehence the expression balance sheet
There are two kinds of assetslongterm and shorttermThe longterm assets are known as fixed assets and include the land buildings machinery and vehicles that are used in connection with the businessAll fixed assets except land are depreciated as they wear out overtimeThe total fixed assets are the value of the fixed assets less the accumulated depreciation
The shortterm assets are known as current assets and include cash stocks and receivables that are due within one year
The top half of the balance sheet also includes liabilities that is all debts and obligations owed by the business to creditorsCurrent liabilities are those debts that must be paid within the year such as wages earned but not yet paidLongterm liabilities may include mortgages and other loans that will not have been paid off within the year
The top half of the balance sheet therefore consists of the total of fixed and current assets less the current and longterm liabilities giving the net assets
The bottom half of the balance sheet shows where this money came fromFor a limited company this will include the money raised by issuing shares and is known as the share capitalThe business may also have ploughed some of the money back into building up the businessThis is called retained profit
The bottom half of the balance sheet therefore consists of the total of share capital and retained profits giving the capital employed
26The top half of a balance sheet shows where the money is being used in the business
[答案]T
27All fixed assets are depreciated as they wear out overtime
[答案]F
28The shortterm assets are known as fixed assets
[答案]F
29Current liabilities are those debts that must be paid within the year
[答案]T
30The money ploughed back into building up the business is called retained profit
[答案]T
四写作(计20分)
31根求写作文
Write a resignation letter according to the information below(根信息写封英文辞职信)
Suppose you are Jason Law CEO of Starwood＇sWrite a resignation letter to the Board of Directors based on the following information
(1) Resign due to personal health problem
(2) Participate in the search for a successor
(3) Continue as CEO until a new CEO is selected
(4) Wish a bright future for Starwood＇s and thank Starwood＇s for the days spent together
参考答案：
To the Starwood＇s Board of Directors and the Starwood＇s Community
I＇d like to share with you some difficult news about my future plansLater today I will announce that I have resigned from Starwood＇s due to my health problems
I will be participating in the search for my successor and I will continue as CEO until the board selects a new one
Together we have accomplished what some might have thought could not be donebelieve Starwood＇s brightest and most innovative days are ahead of it
I have made some of the best friends of my life at Starwood＇s and I thankyou all for the many years of being able to work alongside you
Jason Law
2020年1月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―I＇m really fed up with Larry
―___________________
AI＇m sorry to hear that
BReally
CHey what＇s up
[答案]C
2―___________________
―Sure no problemFirst go see Cindy and tell her where you＇re going and when
ACan you fill me in
BWill I use the card for everything
CWill the company reimburse everything
[答案]A
3―________ but I still have the feeling that it＇s not safe enough
―I couldn＇t agree moreThat＇s why I only do street shopping
APaying online is much unsafe than before
BPaying online is less safer than before
CPaying online is much safer than before
[答案]C
4―What is the distance between the new building and your office
―___________________
AIt is near to the bus stop
BIt is about 15 kilometers
CIt is very close
[答案]B
5―Betty we＇ll have a buffet party next SaturdayWill you join us
―_______ SusanThank you
AI＇d love to
BI＇m afraid not
CBy no means
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6Please_________an open return flight from Barcelona to Frankfurt
Apaper
Btext
Cbook
[答案]C
7Although he has sought to find a peaceful_________ he is facing more pressure from his business rivals
Asolution
Bsolute
Csolve
[答案]A
8You can download and print off the_________online
Afrom
Bform
Cformal
[答案]B
9The executive team have to hold an urgent meeting_________they see the bad market feedback
Abecause
Bbefore
Cwhether
[答案]A
10The team members are_________and helping each other out
Agoing on
Bgetting along
Csetting up
[答案]B
11Current_________are those debts that must be paid within the year
Aassets
Bequities
Cliabilities
[答案]C
12I＇m still working on_________a few problems
Airon in
Bironing out
Cto iron at
[答案]B
13_________friends and colleagues greeted each other with that day wasBought anything today
AThat
BWho
CWhat
[答案]C
14When the rest of the room_________emotional stay cool and use logic to negotiate
Aget
Bgets
Cgot
[答案]B
15But Jerry have you really thought this_________You would essentially be giving up the company that your greatgrandfather built
Athrough
Bof
Cabout
[答案]A
16Can you tell us why you think this makes good business_________to you
Adeal
Bsense
Cprogram
[答案]B
17_________you have a job you maybe in the market for another one
AEven if
BWhen
CSince
[答案]A
18_________the situation maybe make sure that you don＇t leave your customer with an unanswered question
AHowever
BWhenever
CWhatever
[答案]C
19Did you get the financial records_________shape for your audit next month
Ainto
Bto
Cfrom
[答案]A
20If you are intending_________just one Schengen country you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
Ato visit
Bvisiting
Cvisited
[答案]A
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Team spirit can make or break a teamTeammates who have team spirit are better able to work together and achieve team goalsThey are also more satisfied with their team activitiesJohn Wooden a former basketball coach at UCLA said Team spirit means you are willing to sacrifice personal considerations for the welfare of allThat defines a team playerThere are certain skills team members develop that serve as good examples of team spirit
Cooperation
Cooperating is simply working together as teammates for the good of the teamCooperation is a skill that team members can sharpen during practiceFor examplebasketball players must practice passing the ball in different plays and situationsTeam efficiency is directly related to the cooperation of its membersActing cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
Motivation
Team members must fulfil their duties with their full effortsStaying motivated shows team spirit because it shows that you want the team to do wellThis includes being motivated to give your best in practice and in competition as well as outside of team activitiesFor example a baseball player can show team spirit by being motivated to practice his swing outside of practice
Respect
Respect for your fellow team members is a mustYou can show respect to your teammates by treating everyone fairly and equallyTeammates also respect each other by allowing everyone to participateRespecting fellow teammates keeps everyone in a good mood and encourages overall team spiritFor example people can show team spirit through respect by encouraging other team members who might be struggling
21Teammates who have team spirit_________
Acan break a team
Bare better able to work together and achieve tea tn goals
Care less satisfied with their team activities
[答案]B
22According to the article team spirit means_________
Acooperation and motivation
Bmotivation and respect
Ccooperation motivation and respect
[答案]C
23Cooperation is a skill that_________
Acan be sharpened during practice
Bis born with
Ceveryone should have
[答案]A
24Being motivated means_________
Ayou should compete with others
Byou should practice swing outside of practice
Cyou should give your best in any circumstances
[答案]C
25Respecting your teammates_________
Acan treat everyone fairly and equally
Bcan keep everyone in a good mood
Ccan discourage overall team spirit
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
Passage 2
If you want to become a franchisee the tips below can help you to find the perfect opportunity
Be focus don your preferenceOn the stage of decisionmakingthe bottom line is：Don＇t rule out a business without learning or seeing what the daytoday will look likeFor instance think about a mom returning to the workforce who knows she wants to interact with children on a daily basisAmong the hundreds of options there she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in mathDeciding between the two is easy if she considers which daytoday position she would prefer and how that will impact her other goals
Be proactive with your researchAfter you’ve determined what role you want in a franchise it’s important to start researching different optionsPhysically visit many different franchise locations and browse the web and then determine what will be a fit in your community
Make sure the franchisor has experienceBefore signing on to a franchise it is essential to ask the franchisor about the executive team and its past industry experienceFind out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully
Read the franchise disclosure document carefullyThe first thing to look at is how much a franchise would cost to purchaseMake sure you have a financial advisor who can look at that item with you and see the type of profit a franchisee can make on averageIt’s also important to take a look at the posttermination clause in the agreement to make sure that when you want to leave the business you know the terms well and your interests are properly protected
26Decide on a business with learning or seeing what the daytoday will look like
[答案]T
27Before you＇ve determined what role you want in a franchise it＇s time to start the business
[答案]F
28Before signing on to a franchise the essential job is to ask the franchisor about the executive team and its past industry experience
[答案]T
29The first thing to look at is how long a franchise would take to purchase
[答案]F
30To make sure that when you want to leave the business you have made enough money and you are satisfied with that
[答案]F
四写作(计20分)
31根求写作文
Write an invitation letter to your business partners and invite them to China according to the following information
●Your name and position：Simon Zhang President of Tianjin Trust Int’1TradeCo Ltd●Your business partners：MrJames Laird and MrLuke Smith
●Time of visit：between Jan 28 and Feb 4 2017
●Purpose of visit：potential financing
●Expenses to be borne by：your business partners
参考答案：
Dec22 2016
Dear MrJames Laird
On behalf of Tianjin Trust Int＇1TradeCo Ltd I would like to invite you and your colleague MrLuke Smith to visit us between Jan 28 and Feb4 2017 for the purpose of potential financing in the near future
We both understand that your company will be responsible for all the expenses for your visit to and within ChinaAlthough we expect your visit and wish fruitful outcomes between us Tianjin Trust Int＇1TradeCo Ltdis not responsible for any financial aspects of your trip to and within China
I look forward to welcoming you both in Tianjin and pray that you have a wonderful trip
Yours sincerely
Simon Zhang
2019年7月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―We＇ve done very well so far but if we want to see serious growth_________
―YeahmaybeBut I have my doubts
Ait might be time to stick to original business model
Bit might be time not to change company model
Cit might be time to ditch our old business model and go public
[答案]C
2―Thanks for inviting me John but I＇ve already made other plans
―__________Maybe another time
AI hope you enjoy it
BThat＇s good
COhI＇m sorry to hear that
[答案]C
3―Have you ever tried shopping online
―No never__________ especially for clothes and shoes
AI prefer to actually see and touch what I＇m buying before I pay for it
BI prefer not to actually see and touch what I＇m buying before I pay for it
CI would rather surf online and I pay for it immediately
[答案]A
4―Aunt Cindy do you shop online often
―___________________
ANo I don＇t think so
BThat＇s a good idea
CYesIt＇s very convenient and the price is often lower than in store
[答案]C
5―Bettywe＇ll have a buffet party next SaturdayWill you join us
―_________ SusanThank you
AI＇d love to
BI＇m afraid not
CBy no means
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6That＇s something you can improve by talking to human_________
Acourses
Bresources
Csources
[答案]B
7Then your_________will be sold by auction
Astiff
Bstaff
Cstuff
[答案]C
8At the same time the negotiator keeps things secret_________would limit hisher ability to negotiate
Awho
Bwhat
Cthat
[答案]C
9Travelers when_________the checks have to sign the checks in the presence of the bank or service clerks
Abuy
Bbuying
Cto buy
[答案]B
10They wanted to_________a discussion on economics
Ainitiative
Binitiate
Cinitial
[答案]B
11Better understanding of teamwork can make you a more effective employee and give you an extra_________in your corporate office
Aedge
Bbadge
Cage
[答案]A
12It＇s said that some measures have been taken_________this problem
Adealing with
Bto deal with
Cdealt with
[答案]B
13His ideas are linked to the theory_________markets are efficient which means market actors taking all available information to create the correct price for things at any given time
Awhich
Bwho
Cthat
[答案]C
14If people_________we＇re very valuable they won＇t buy our stock
Ado think
Bthink
Cdon＇t think
[答案]C
15Even though he＇s_________out of college and still a bit green he is a great coworker
Aflesh
Bfresh
Cflash
[答案]B
16Looking your customers in the eye shows that we are listening to them and hearing_________
Awhy are they saying
Bhow are they saying
Cwhat they are saying
[答案]C
17Some stores even offer_________lanes for customers with 10 items or less to checkout quickly
Aexpress
Bexpire
Cexact
[答案]A
18Sometimes I surf online shops to check some related information and then goto a physical store to do the_________shopping
Avirtual
Bsimulated
Cactual
[答案]C
19While the other people_________and discussed the problem together Ted ignored them
Ainteracted
Bintensive
Cinterviewed
[答案]A
20We can＇t manage that_________you pay for the installation
Aif
Buntil
Cunless
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThese have full partners and limited partnersLimited partners may not share as much in the profits but they also have less responsibility for the businessDoctors lawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships
But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as away to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal being separate from its ownersAboard of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholders or ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
21This passage is mainly about_________
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[答案]C
22What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[答案]B
23Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[答案]C
24How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[答案]A
25Who controls corporate policies in a corporation
AChairman of the board
BAboard of directors
CThe owner of the corporation
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
Passage 2
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other words bean information expertIt is okay to sayI don＇t know but it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybe make sure that you don＇t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with others it shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing so it helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
26The goal of customer service is to give customers an experience that meets their expectations
[答案]F
27Leave your customer with an unanswered question is unacceptable
[答案]T
28Both positive body language and negative body language are necessary in customer service
[答案]F
29Eye contact is one of the most important aspects of positive body language
[答案]T
30The underlinedgoing the extra mile to help themin the last paragraph means going along way to help them
[答案]F
四写作(计20分)
31根求完成作文
Please write an application letter for salary raise according to the following information
(1) You are George and your boss is MrSmith
(2) Your reasons for the letter
(3) Your expectation for the salary raise
参考答案：
Dear MrSmith
As I approach my third year in the job I find myself more dedicated devoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put
I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay
Thank you
Sincerely
George
2019年1月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―Hey Kyle guess whatThe boss is sending me to Europe for a marketing seminar next month
―_________You＇ve been itching to go on a business trip for months
AI am sorry to hear that
BGreatYou must be happy
CSo what
[答案]B
2―Henry what do you think of the new team
―_________I think the team is starting to get along quite nicely
AYes you＇re right
BNot so good
CVery well on the whole
[答案]C
3―Could you be so kind as to turn down that rocknrollI＇m preparing for tomorrow＇s meeting report
―___________________
AIt＇s none of you business
BNo I don＇t think so
CSureSorry to disturb you
[答案]C
4―You meanlike becoming a publiclytraded company
―That＇s right_________
AIt＇s something we should give serious consideration to
BIt will still be a privately held company
CIt will become a privately held company
[答案]A
5―___________________
―Yes business class
AWill you fly business class
BWhen do you plan to leave
CWhere shall I make hotel reservation
[答案]A
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6To attract investors the government has_________its tax and labor laws
Aadapted
Bapplied
Cadjusted
[答案]C
7Cooperating is simply working together_________teammates_________the good of the team
Aasfor
Bwithat
Cforon
[答案]A
8That＇s something you can improve by talking to human_________
Acourses
Bresources
Csources
[答案]B
9Among the critiques were allegations_________some franchise uses its political influence to increase its profits
Awhich
Bwhat
Cthat
[答案]C
10_________behalf of Vancouver C & S Int＇ l Trade Corp I am pleased to invite you and your colleagues to visit us
AFor
BOn
CIn
[答案]B
11While the other people_________and discussed the problem together Ted ignored them
Ainteracted
Bintensive
Cinterviewed
[答案]A
12Customers won＇t find store clerks sitting around_________
Ato watch TV or play cards
Bwatching TV or playing cards
Cwatching TV or to play cards
[答案]B
13There are more and more_________of software for accounting this has made the different types of software more accessible in terms of costs and variety
Amanufacturers
Bmanufacturing
Cmanufactures
[答案]A
14When the rest of the room_________emotional stay cool and use logic to negotiate
Aget
Bgets
Cgot
[答案]B
15In business whatever you do do not_________illegal benefit
Achase
Bchoose
Cchallenge
[答案]A
16An online virtual supermarket_________the real supermarket which makes it feel so real
Astimulates
Bsimulates
Csimilar
[答案]B
17The franchisor _________the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
[答案]B
18The people in your department seem so_________and nice to be around
Acapacity
Bcapably
Ccapable
[答案]C
19At the same time the negotiator keeps things secret_________would limit hisher ability to negotiate
Awho
Bthat
Cwhat
[答案]B
20The same is true_________individual proprietor ships
Aof
Bto
Cat
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
①Identify the country or countries you will be travelling toIt is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application
●If you are intending to visit just one Schengen country you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
●If you are intending to visit two or more Schengen countries your application must be sent to the embassy or consulate of the country that shall be your main destination
●If you are intending to visit several Schengen countries but do not have a main destination you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary
②Fill out an application form beforehand to obtain a Schengen visaYou can download and print off the form online
③Prepare all the requirements for your Schengen visa applicationDepending on the consulate or embassy you are required to show the following documents：
●A valid national passport
●Evidence showing the purpose of your trip(eghotel reservations)
●Proof of medical insurance
●Aroundtrip travel ticket
●Proof of funds
④Check the processing time to ensure you get your Schengen visa on timeThe processing time varies per embassy so it is important to take the processing time into account when planning your trip
21This passage is mainly about_________
Awhat a Schengen visa is
Bwho can apply for a Schengen visa
Chow to apply for a Schengen visa
[答案]C
22If you are intending to visit two or more Schengen countries you will need to send your application_________
Ato the embassy or consulate of the country that shall be your main destination
Bdirectly with the embassy or consulate of that particular country
Cto the embassy or consulate of the first Schengen country on your travel itinerary
[答案]A
23You can download and print off the form_________
Avia your phone
Bon the Internet
Cby your friends
[答案]B
24You are required to show the following documents EXCEPT_________
Aaroundtrip travel ticket
Ba valid national passport
Ca birth certificate
[答案]C
25The processing time is_________per embassy
Adifferent
Bthe same
Csimilar
[答案]A
2630题：阅读面句子根文章容进行判断正确写T错误写F答案写答题纸
Passage 2
Many of the banks and travel services in western provide a convenience for travelers by issuing traveler＇s checksTravelers when buying the checks have to sign the checks in the presence of the bank or service clerksDuring the trip travelers can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures are recognizedA lot of travelers like to buy these checks as they don＇t have to take along much cash and worry about counterfeit signaturesThe agencies will get back the money they have paid by sending the checks to the issuing offices
Traveler＇s checks are generally of small face value such as tenor twenty dollars or five or ten pounds for miscellaneous paymentsThere is no time limit for their circulation periodIt is very profitable for the issuing offices to finance the funds they collect by issuing traveler＇s checks because they not only receive a service charge from the check buyers but they also don＇t need to pay any interest no matter how long the checks remain in circulation before clearingThis is why banks and travel services are willing to provide this convenience
26It is convenient for the travelers to travel around the world as many banks and travel services issue travelers’ checks
[答案]T
27There are no signatures of travelers who have bought the checks
[答案]F
28Quite a few travelers like to buy the checks
[答案]T
29Travelers do not worry about the circulation period of the checks as there is no time limit for it
[答案]T
30Banks and travel services are reluctant to provide travelers’ checks
[答案]F
四写作(计20分)
31根求写作文
假定马淑云 两周前网订购套英语书虫系列读物(Bookworm Series) 昨天货包装破损数量足请网店客服写封投诉信点：
(1)介绍购物情况
(2)反映存问题
(3)提出解决方案
参考答案：
To whom it may concern
I am one of your customers(顾客) I ordered(订购) a set of(套) Bookworm Series on your website two weeks ago but I didn＇t receive them until yesterdayAnd much to my dis appointment the books were so poorly packed up that the cover of one book was tornTo make matters worse it is not a complete set as I found one book missing
I am sorry to have received such poor service and I believe I have every right to ask you to deal with this problemI hope that you either return my money or deliver a new set of books to meBesides I＇d like to be informed of the process of your dealing with my complaint
Looking forward to your reply
Sincerely
MaShuYun
2018年7月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―Hello is that Sail Moving Company
―___________________
AYes this is Jack speakingThanks for callingWhat can we do for you
BYes I＇m JackThanks for callingWhat can we do for you
CYes speakingWhat can I do for you
[答案]A
2―What does the customer＇s complaint say
―___________________
AHe says he will write us a thankyou letter
BHe says he hasn＇t gotten back the monitor for repairs
CHe wants to know whether we could give him a discount
[答案]B
3―I thought that if I could get your support first it might make getting approval easier
―___________________
AWell you＇ve got my support on this
BWe will need another four thousand dollars to cover the cost
CYou only need a budget increase for the first order
[答案]A
4―What is the distance between the new building and your office
―___________________
AIt is near to the bus stop
BIt is about 15 kilometers
CIt is very close
[答案]B
5―Henry what do you think of the new team
―___________I think the team is starting to get along quite nicely
AYes you＇re right
BNot so good
CVery well on the whole
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6We used to_________cash advances
Ahad
Bhaving
Chave
[答案]C
7Better understanding of teamwork can make you a more effective employee and give you an extra _________in your corporate office
Aedge
Bbadge
Cage
[答案]A
8The bottom half shows_________this money came from
Awhere
Bwhat
Cwhy
[答案]A
9Can you fill me_________I need some detailed information
Aout
Bup
Cin
[答案]C
10That＇s something you can improve by talking to human_________
Acourses
Bresources
Csources
[答案]B
11What＇s more it＇s not always so_________for us to pay online as hackers might steal our username and password
Asafety
Bsafe
Csafely
[答案]B
12Trademarks proprietary service marks and regulations need_________carefully
Ato be observed
Bbe observed
Cbeing observed
[答案]A
13For a limited company this will include the money_________issuing shares and is known as the share capital
Araise for
Braised by
Craising at
[答案]B
14Some in the market now want government_________in order to reduce costs
Aregulate
Bregulation
Cregular
[答案]B
15_________behalf of Vancouver C&S Int＇ 1 Trade CorpI am pleased to invite you and your colleagues to visit us
AFor
BIn
COn
[答案]C
16Sometimes I surf online shops to check some related information and then goto a physical store to do the_________shopping
Aactual
Bsimulated
Cvirtual
[答案]A
17Some stores even offer_________lanes for customers with 10 items or less to checkout quickly
Aexpire
Bexpress
Cexact
[答案]B
18_________you have a job you maybe in the market for another one
AEven if
BWhen
CSince
[答案]A
19_________has good reputation will sooner or later be successful in his business
Awhatever
Bwhoever
Cwho sever
[答案]B
20Can you tell us why you think this makes good business_________to you
Adeal
Bprogram
Csense
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案
Passage 1
Cyber Monday rocked while mobile sales roared
The day widely regarded as the Super Bowl of online sales created a record day for retailers including Walmart and marked a shift in shopping preferences as smart phones and tablets drove nearly a third of traffic—and for some retailers more than half
Walmartcom expects to register its biggest Cyber Monday yet coming off a record Black Friday weekend onlineHeading into the afternoon Monday the website had already soldout of PlayStation 4 and Xbox One consoles which weren＇t even discountedSignificant savings on TVs and tablets also encouraged shopping says Joel Anderson CEO of Walmartcom
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week as online deals stretch well beyond Monday
As of 6 pmET sales on Amazon were up 443over last year while sales at eBay were up 321 according to Channel Advisor which tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers says Scot WingoCEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyber thonthat drew more than 350 000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Monday sales of Cole Haan and Pandora Jewelry merchandise were strongest CEO Steve Davis says
21Retailers used mobile devices and drove nearly a third of traffic or even more than half to online shoppingAs we know that_________doesn＇t belong to the mobile device
Atablets
Bsmart phones
Cpersonal computer
[答案]C
22PlayStation 4 and X box One consoles were sold out on_________the afternoon Monday although they weren＇t even discounted
AeBaycom
BWalmartcom
CAmazoncom
[答案]B
23According to_________sales on Amazon were up 443over last year while sales at eBay were up 321
AWalmart
BRue LaLa
CChannel Advisor
[答案]C
24Cyber Monday deals on Sunday with aCyber thonthat drew more than_________people to the site
A350000
B35000
C3500000
[答案]A
25We can infer from the passage_________isn＇t an online retailer
ASears
BChannel Advisor
CWalmart
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F
Passage 2
Many of the banks and travel services in western provide a convenience for travelers by issuing traveler＇s checksTravelers when buying the checks have to sign the checks in the presence of the bank or service clerksDuring the trip travelers can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures n re recognizedA lot of travelers like to buy these checks as they don＇t have to take along much cash and worry about counterfeit signaturesThe agencies will get back the money they have paid by sending the checks to the issuing offices
Traveler＇s checks are generally of small face value such as tenor twenty dollars or five or ten pounds for miscellaneous paymentsThere is no time limit for their circulation period It is very profitable for the issuing offices to finance the funds they collect by issuing traveler＇s checks because they not only receive a service charge from the check buyers but they also don＇t need to pay any interest no matter how long the checks remain in circulation before clearingThis is why banks and travel services are willing to provide this convenience
26It is convenient for the travelers to travel around the world as many banks and travel services issue travelers＇ checks
[答案]T
27There are no signatures of travelers who have bought the checks
[答案]F
28Quite a few travelers like to buy the checks
[答案]T
29Travelers do not worry about the circulation period of the checks as there is no time Jim it for it
[答案]T
30Banks and travel services are reluctant to provide travelers＇ checksWrite an invitation letter to your business partners and invite them to China according to the following information
[答案]F
四写作(计20分)
31根求完成作文
Write an invitation letter to your business partners and invite them to China according to the following information
Your name and position：Simon Zhang President of Tianjin Trust Int＇ l Trade CoLtdYour business partners：MrJames Laird and MrLuke Smith
Time of visit：between Jan 28 and Feb 4 2017
Purpose of visit：potential financing
Expenses to be borne by：your business partners
参考答案：
Dec222016
Dear MrJames Laird
On behalf of Tianjin Trust Int＇1TrudeCo Ltd I would like to invite you and your colleague Mr Luke Smith to visit us between Jan 28 and Feb4 2017 for the purpose of potential financing in the near future
We both understand that your company will be responsible for all the expenses for your visit to and within ChinaAlthough we expect your visit and wish fruitful outcomes between us Tianjin Trust Int＇1TradeCo Ltdis not responsible for any financial aspects of your trip to and within China
I look forward to welcoming you both in Tianjin and pray that you have a wonderful trip
Yours sincerely
Simon Zhang
2018年1月试题答案
交际语(计10分题2分)
15题：根话容选择恰选项答案序号写答题纸
1―Betty we＇ll have a buffet party next SaturdayWill you join us
―_________ SusanThank you
AI＇d love to
BI＇m afraid not
CBy no means
[答案]A
2―I am going to ask for a pay rise
―___________________
AI don＇t think you are worth
BLet me pay for it
CI think you may talk to your boss
[答案]C
3―I had a really good weekend at the seaside
―___________________
AOh that＇s very nice of you
BOh I＇m glad to hear that
CIt＇s a pleasure
[答案]B
4―Okay what is the decision
―As you knowwe have been a privately held familyowned company for over 120 years__________
Aand I think it definitely has a bright future
Bbut it maybe time to consider some major changes
Cbut the company faces tough competition
[答案]B
5I＇ll be away on a business tripWould you mind signing for my express delivery
―___________________
AI have no time
BI＇d rather not
CI＇d be happy to
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子ABC三选项中选出填入空白处正确选项答案序号写答题纸
6Customers won＇t find store clerks sitting around_________
Awatching TV or playing cards
Bto watch TV or play cards
Cwatching TV or to play cards
[答案]A
7The instruction describes completely the_________and its safety basis
Afaculty
Bfacilitate
Cfacility
[答案]C
8I couldn＇t agree moreThat＇s_________I only do street shopping
Awhether
Bbecause
Cwhy
[答案]C
9Can you fill me_________I need some detailed information
Ain
Bup
Cout
[答案]A
10I really_________the effort you have put in on your team＇s current project
Athank
Bgrateful
Cappreciate
[答案]C
11The longterm assets are known as_________assets
Afixed
Bcurrent
Cnet
[答案]A
12Large organizations will find_________impossible to manage all these data if manual accounting were used
Awhat
Bthat
Cit
[答案]C
13For a limited company this will include the money_________issuing shares and is known as the share capital
Araise for
Braised by
Craising at
[答案]B
14We didn＇t understand how difficult it was to_________such a breakfast
Adistrict
Bdistribute
Cdistract
[答案]B
15The people in your department seem so_________and nice to be around
Acapacity
Bcapably
Ccapable
[答案]C
16Well the day we offer stock for sale is the day we will see how much_________there is in our company
Afact
Bfate
Cfaith
[答案]C
17Respecting fellow teammates keeps everyone in a good_________and encourages overall team spirit
Amood
Bstate
Csituation
[答案]A
18We used to_________cash advances
Ahad
Bhaving
Chave
[答案]C
19Teammates who have team spirit are more satisfied_________their team activities
Ato
Bwith
Cat
[答案]B
20To attract investors the government has_________its tax and labor laws
Aadapted
Bapplied
Cadjusted
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage 1
Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThese have full partners and limited partnersLimited partners may not share as much in the profits but they also have less responsibility for the businessDoctors lawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships
But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as away to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal being separate from its ownersAboard of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholders or ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
21This passage is mainly about_________
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[答案]C
22What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[答案]B
23Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[答案]C
24How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[答案]A
25Who controls corporate policies in a corporation
AChairman of the board
BAboard of directors
CThe owner of the corporation
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F答案序号写答题纸
Passage 2
The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three Americans Eugene Fama Lars Peter Hansen and Robert Shiller on Oct14 2013Eugene Fama and Lars Peter Hansen are both professors at the University of ChicagoRobert Shiller is a professor at Yale UniversityThey will share the prize worth about 12 million dollars
This year＇s prize in economic sciences is about predictionsAll three of this year＇s prizewinners are mainly known for their research and explanations of pricing forces in financial marketsThey have had a big influence on the way people look at and talk about financial markets
Eugene Fama’s research on financial markets in the 1960sled market watchers to change their ideas about investingHis ideas are linked to the theory that markets are efficient which means market actors taking all available information to create the correct price for things at any given timeThis also means that over short periods of time it is not possible to predict prices
Robert Shiller found howeverthat over long periods the opposite is trueIt is possible to predict the movement of prices and that price changes are linked to human behavior
The findings of both economists have led to the growth of index funds investing many different securities as away to reduce riskMr Shiller also helped to create the Standard &Poor’s CaseShiller home prices indexThat index follows home prices across the United States
Lars Peter Hansen developed a method for studying historical pricing informationHis method supports Mr Shiller’s findings and has influenced efforts to predict prices in the financial industry
The Nobel Prize in economics was not created by Alfred Nobel but was established in his memory by Sweden＇s central bank in 1968
26The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct14 2013
[答案]F
27Eugene Fama Lars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets
[答案]T
28Eugene Fama＇s research on financial markets in the 1960s resulted in some change in how market watchers look at investing
[答案]T
29The findings of both economists have led to the growth of price predictioninvesting many different securities as away to reduce risk
[答案]F
30The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden＇s central bank in 1968
[答案]T
四写作(计20分)
31根求完成作文
You are Bill Wang and is about to write a letter of acceptance of claimBase your letter on the following notes：
●acknowledging receipt of the claim letter on products’ paper bag breakage during transit
●apologizing for the error and accept the claim
●explaining the cause of error：fail to use the strong paper bags due to the negligence on the part of the warehouse manager
●offering a solution：make a payment of 50000 into your customer＇s bank account
参考答案：
Dear Sirs
We have just received your letter of Jan 12 with regarding of the paper bag breakage and have given our prompt attentionWe wish to express our deepest regret over the unfortunate incident
After checkup by our staff at the warehouse it was found that some paper bags were not strong paper bags as stipulated in the contract thus resulting in the breakage during transitThis was due entirely to negligence on the part of the warehouse managers for which we tender our apologies
In view of our recent friendly cooperation we will make a payment of 50000 into your account with the Bank of China upon receipt of your agreement
We hope that the arrangement we have made will satisfy you and look forward to having your further orders
Yours faithfully
Bill Wang
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