2021年1月1391国开电科商务英语4期末考试试题答案
交际语(计10分题2分)
15题：根话容选择恰选项
1―I＇m really fed up with Larry
―___________________
AI＇m sorry to hear that
BReally
CHey what＇s up
[答案]C
2―Aunt Cindy do you shop online often
―___________________
ANo I don＇t think so
BThat＇s a good idea
CYesIt＇s very convenient
[答案]C
3―Are there any disadvantages to shopping online
―_____________But I think this problem will be solved soon
AIt makes life easy
BIt takes sometime for the stuff you buy online to arrive
CThe stuff you buy online arrives quickly
[答案]B
4―Is there a bank near here
―___________________
ANo I don＇t like it
BYesI saw him this morning
CYesThere is one just down the road
[答案]C
5―I＇ll be away on a business tripWould you mind signing for my express delivery
―___________________
AI have no time
BYes I do
CI＇d be happy to
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子 三选项中选出填入空白处佳选项
6We used to_________cash advances
Ahad
Bhaving
Chave
[答案]C
7We can＇t manage that_________you pay for the installation
Aif
Bwhen
Cunless
[答案]C
8The same is true_________individual proprietorships
Aof
Bto
Cat
[答案]B
9When the rest of the room_________emotional stay cool and use logic to negotiate and close
Aget
Bgets
Cgot
[答案]A
10But Jerry have you really thought this_________You would essentially be giving up the company that your greatgrandfather built
Athrough
Bof
Cabout
[答案]A
11_________friends and colleagues greeted each other with that day wasBought anything today
AThat
BWho
CWhat
[答案]C
12The franchisor_________the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
[答案]B
13Trademarks proprietary service marks and regulations need_________carefully
Ato be observed
Bbe observed
Cbeing observed
[答案]A
14Customers won＇t find store clerks sitting around_________
Awatching TV or playing cards
Bto watch TV or play cards
Cwatching TV or to play cards
[答案]A
15The longterm assets are known as_________assets
Afixed
Bcurrent
Cnet
[答案]A
16In business whatever you do do not_________illegal benefit
Achase
Bchoose
Cchallenge
[答案]A
17Even though he’s_________out of college and still a bit green he is a great coworker
Aflesh
Bfresh
Cflash
[答案]B
18It will_________about eight percent more than initially projected
Aspend
Bpay
Ccost
[答案]C
19I＇m still working on_________a few problems
Airon in
Bto iron at
Cironing out
[答案]C
20Although he has sought to find a peaceful_________ he is facing more pressure from his business rivals
Asolute
Bsolve
Csolution
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案
Cyber Monday rocked while mobile sales roared
The day widely regarded as the Super Bowl of online sales created a record day for retailers including Walmart and marked a shift in shopping preferences as smart phones and tablets drove nearly a third of traffic—and for some retailers more than half
Walmartcom expects to register its biggest Cyber Monday yet coming off a record Black Friday weekend onlineHeading into the afternoon Monday the website had already soldout of PlayStation 4 and Xbox One consoles which weren＇t even discountedSignificant savings on TVs and tablets also encouraged shopping says Joel Anderson CEO of Walmartcom
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week as online deals stretch well beyond Monday
As of 6 pmET sales on Amazon were up 443over last year while sales at eBay were up 321 according to Channel Advisor which tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers says Scot WingoCEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyber thonthat drew more than 350 000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Monday sales of Cole Haan and Pandora Jewelry merchandise were strongest CEO Steve Davis says
21Retailers used moble devices and drove nearly a third of traffic or even more than half to online shoppingAs we know that_________doesn＇t belong to the mobile device
Atablets
Bsmart phones
Cpersonal computer
[答案]C
22PlayStation 4 and Xbox One consoles were sold out on_________the afternoon Monday although they weren＇t even discounted
AeBaycom
BWalmartcom
CAmazoncom
[答案]B
23According to_________sales on Amazon were up 443over last year while sales at eBay were up 321
AWalmart
BRue LaLa
CChannel Advisor
[答案]C
24Cyber Monday deals on Sunday with aCyber thonthat drew more than_________people to the site
A350000
B35000
C3500000
[答案]A
25We can infer from the passage_________isn＇t an online retailer
ASears
BChannel Advisor
CWalmart
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F
Passage 2
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other words bean information expertIt is okay to sayI don＇t know but it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybe make sure that you don＇t leave your customer with an unanswered questionMost of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with others it shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing so it helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
26The goal of customer service is to give customers an experience that meets their expectations
[答案]F
27Leave your customer with an unanswered question is unacceptable
[答案]T
28Both positive body language and negative body language are necessary in customer service
[答案]F
29Eye contact is one of the most important aspects of positive body language
[答案]T
30Going the extra mile to help themin the last paragraph meansgoing along way to help them
[答案]F
四写作(计20分)
31根求完成作文
According to the sample letter above and based on the following information you are required to write an invitation letter to your business partners and invite them to China
(1) Your name and position：Simon Zhang President of Tianjin Trust Int＇1TradeCoLtd
(2) Your business partners MrJames Laird and MrLuke Smith
(3) Time of visit：between Jan 28 and Feb 4
(4) Purpose of visit：potential financing
(5) Expenses to be borne by：your business partners
备注：
根述信函样根信息您需您商业伙伴写封邀请函邀请中国
（1）您姓名职位：张锡蒙天津信托国际贸易限公司总裁
（2）您商业伙伴：詹姆斯·莱尔德先生卢克·史密斯先生
（3）参观时间：1月28日2月4日
（4）访问目：潜融资
（5）您业务伙伴承担费
参考答案：
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交际语(计10分题2分)
15题：根话容选择恰选项
1―I＇m really fed up with Larry
―___________________
AI＇m sorry to hear that
BReally
CHey what＇s up
[答案]C
2―Aunt Cindy do you shop online often
―___________________
ANo I don＇t think so
BThat＇s a good idea
CYesIt＇s very convenient
[答案]C
3―Are there any disadvantages to shopping online
―_____________But I think this problem will be solved soon
AIt makes life easy
BIt takes sometime for the stuff you buy online to arrive
CThe stuff you buy online arrives quickly
[答案]B
4―Is there a bank near here
―___________________
ANo I don＇t like it
BYesI saw him this morning
CYesThere is one just down the road
[答案]C
5―I＇ll be away on a business tripWould you mind signing for my express delivery
―___________________
AI have no time
BYes I do
CI＇d be happy to
[答案]C
二词汇结构(计30分题2分)
620题：阅读面句子 三选项中选出填入空白处佳选项
6We used to_________cash advances
Ahad
Bhaving
Chave
[答案]C
7We can＇t manage that_________you pay for the installation
Aif
Bwhen
Cunless
[答案]C
8The same is true_________individual proprietorships
Aof
Bto
Cat
[答案]B
9When the rest of the room_________emotional stay cool and use logic to negotiate and close
Aget
Bgets
Cgot
[答案]A
10But Jerry have you really thought this_________You would essentially be giving up the company that your greatgrandfather built
Athrough
Bof
Cabout
[答案]A
11_________friends and colleagues greeted each other with that day wasBought anything today
AThat
BWho
CWhat
[答案]C
12The franchisor_________the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
[答案]B
13Trademarks proprietary service marks and regulations need_________carefully
Ato be observed
Bbe observed
Cbeing observed
[答案]A
14Customers won＇t find store clerks sitting around_________
Awatching TV or playing cards
Bto watch TV or play cards
Cwatching TV or to play cards
[答案]A
15The longterm assets are known as_________assets
Afixed
Bcurrent
Cnet
[答案]A
16In business whatever you do do not_________illegal benefit
Achase
Bchoose
Cchallenge
[答案]A
17Even though he’s_________out of college and still a bit green he is a great coworker
Aflesh
Bfresh
Cflash
[答案]B
18It will_________about eight percent more than initially projected
Aspend
Bpay
Ccost
[答案]C
19I＇m still working on_________a few problems
Airon in
Bto iron at
Cironing out
[答案]C
20Although he has sought to find a peaceful_________ he is facing more pressure from his business rivals
Asolute
Bsolve
Csolution
[答案]C
三阅读理解(计40分题2分)
2125题：阅读列短文ABC三选项中选出正确答案
Cyber Monday rocked while mobile sales roared
The day widely regarded as the Super Bowl of online sales created a record day for retailers including Walmart and marked a shift in shopping preferences as smart phones and tablets drove nearly a third of traffic—and for some retailers more than half
Walmartcom expects to register its biggest Cyber Monday yet coming off a record Black Friday weekend onlineHeading into the afternoon Monday the website had already soldout of PlayStation 4 and Xbox One consoles which weren＇t even discountedSignificant savings on TVs and tablets also encouraged shopping says Joel Anderson CEO of Walmartcom
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week as online deals stretch well beyond Monday
As of 6 pmET sales on Amazon were up 443over last year while sales at eBay were up 321 according to Channel Advisor which tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers says Scot WingoCEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyber thonthat drew more than 350 000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Monday sales of Cole Haan and Pandora Jewelry merchandise were strongest CEO Steve Davis says
21Retailers used moble devices and drove nearly a third of traffic or even more than half to online shoppingAs we know that_________doesn＇t belong to the mobile device
Atablets
Bsmart phones
Cpersonal computer
[答案]C
22PlayStation 4 and Xbox One consoles were sold out on_________the afternoon Monday although they weren＇t even discounted
AeBaycom
BWalmartcom
CAmazoncom
[答案]B
23According to_________sales on Amazon were up 443over last year while sales at eBay were up 321
AWalmart
BRue LaLa
CChannel Advisor
[答案]C
24Cyber Monday deals on Sunday with aCyber thonthat drew more than_________people to the site
A350000
B35000
C3500000
[答案]A
25We can infer from the passage_________isn＇t an online retailer
ASears
BChannel Advisor
CWalmart
[答案]B
2630题：阅读面句子根文章容进行判断正确写T错误写F
Passage 2
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other words bean information expertIt is okay to sayI don＇t know but it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybe make sure that you don＇t leave your customer with an unanswered questionMost of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with others it shows that you don＇t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing so it helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
26The goal of customer service is to give customers an experience that meets their expectations
[答案]F
27Leave your customer with an unanswered question is unacceptable
[答案]T
28Both positive body language and negative body language are necessary in customer service
[答案]F
29Eye contact is one of the most important aspects of positive body language
[答案]T
30Going the extra mile to help themin the last paragraph meansgoing along way to help them
[答案]F
四写作(计20分)
31根求完成作文
According to the sample letter above and based on the following information you are required to write an invitation letter to your business partners and invite them to China
(1) Your name and position：Simon Zhang President of Tianjin Trust Int＇1TradeCoLtd
(2) Your business partners MrJames Laird and MrLuke Smith
(3) Time of visit：between Jan 28 and Feb 4
(4) Purpose of visit：potential financing
(5) Expenses to be borne by：your business partners
备注：
根述信函样根信息您需您商业伙伴写封邀请函邀请中国
（1）您姓名职位：张锡蒙天津信托国际贸易限公司总裁
（2）您商业伙伴：詹姆斯·莱尔德先生卢克·史密斯先生
（3）参观时间：1月28日2月4日
（4）访问目：潜融资
（5）您业务伙伴承担费
参考答案：
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档