[2022年秋期版]1389国开电科理英语4期末体化纸质考试题库
说明：更新2022年7月试题适2023年1月期末期末体化纸质考试
第题 交际语
[首字母音序A]
―_________________
―Actually I prefer working on my own
ACould I use this dictionary
BMay I open the window to let in some fresh air
CDo you prefer teamwork or working individually
[答案]C
[首字母音序C]
―Can I get you a couple of tea
―_________________
AThat’s very nice of you
BWith pleasure
CYou canplease
[答案]A
―Can I have three days off next weekMrSmith
―__________I can manage without you
AI’m afraid not
BOf course
CIt depends
[答案]B
―Could I borrow your iPad for a few hours
―_________________
AYesyou can
BSurehere you areEnjoy your time
CIt doesn’t matter
[答案]B
―Could you give us a speech on management functions some day this week
―_________________
AThat’ a good idea
BNoI already have plans
CI’d love tobut I’m busy this week
[答案]C
[首字母音序D]
―Do you know where I can repair my motorcar
―_________________
AIt’s cheap to repair a motorcar
BAround the street corner
CYou drive too fast to damage it
[答案]B
―Do you mind if I use vouchers to spend in a restaurant
―_________________
AYesplease
BNot at allGoa head
CNothank you
[答案]B
―Do you mind if I use vouchers in a restaurant
―_________________
AYesplease
BNot at allGoa head
CNothank you
[答案]B
―Don’t forget to come to our party this weekend
―___________________
ANot at all
BYou are welcome
CSureSee you
[答案]C
―Don’t worryMumThe doctor said it was only a common cold
―_________________
AWhat a relief
BHow surprising
CI’m so sorry
[答案]A
[首字母音序H]
―Have you already paid What’s my share of the bill
―_________It wasn’t very much
AIt’s my share
BNone of your business
CDon’t worry about it
[答案]C
―Haven’t seen you for agesWhat are you busy doing now
―_________________
AYeslong time no see
BYeahthanks for coming
CI am working part time in a bookstore
[答案]C
―How can you explain the latest situation
―_________I know it is all my fault
ASorry
BExcuse me
CI’m afraid
[答案]A
―How did your meeting go yesterday
―________actuallyit was really frustrating
ANot so good
BVery good
CNothing special
[答案]A
―How did your meeting go yesterday
―________actuallyit was really frustrating
AVery good
BNot so good
CNothing special
[答案]B
[首字母音序I]
―_________________
―I’d like to have this film developed
AWhat’s it
BMay I help you
CWhat do you want
[答案]B
―_________identify the problems that have been occurring
―Wellas you knowthe problems we had with Gary caused a lot of friction among the team
AWhat would you
BWill you
CAre you able to
[答案]C
―I am sorry for what I have said to you
―_________________
ANo problem
BI’m sure about that
CDon’t think any more about it
[答案]C
―I think I have made a great mistake
―___________________
AI don’t think soYou really made an error
BI don’t think soIt’s really terrible
CI don’t think soIt’s not your fault
[答案]C
―I think things have been a bit difficult for us in the last couple of months
―___________We’ve been working hardbut still getting behind
AYou’re right
BI’m afraid
CI don’t think so
[答案]A
―I think things have been a bit difficult for us in the last couple of months
―___________We’ve been working hardbut still getting behind
AI’m afraid
BI don’t think so
CYou’re right
[答案]C
―I’d like a wakeup call at 7：00amplease
―OK_________
Ayou will certainly make it
BI’ll make sure you get one
Cjust do what you like
[答案]B
―I’m going to Beijing for a few days
―_________I wish I could go with you
AIt doesn’t matter
BForget it
CI really envy you
[答案]C
―If you can’t say what you’ve come to say at the meetingwhat’s the point
―_________but I think you might need to change your approach somewhat
AI am not sure
BI can see that
CI know that
[答案]B
―If you don’t believe in yourselfno one else will
―_________Confidence is really important
AThat’s not the point
BI don’t think so
CI couldn’t agree more
[答案]C
―Is it possible for you to workout the plan tonight
―_________________
AI think so
BI’ll do that
CI’d love to
[答案]A
―Is it possible for you to workout the plan tonight
―___________________
AI’ll do that
BI think so
CI’d love to
[答案]B
―It’s about a successful businessman’s management experienceisn’t it
―___________________
AMy pleasure
BThat’s right
CIt’s up to you
[答案]B
[首字母音序J]
―JackI’d like to have your opinions about my written report
―________But I have one suggestion
AThat’s a good idea
BYou are too modest
CIt looks fine to me
[答案]C
[首字母音序O]
―Overthetop You mean…
―_________________
AWellsometimes your coworkers feel that you are too loud
BNoI don’t
CThanks a lot
[答案]A
[首字母音序S]
―ScottI’d like to have your opinions about my written report
―________________But I have one suggestion
AThat’s a good idea
BYou are too modest
CIt looks fine to me
[答案]C
―Sorry for being lateI should have called you earlier
―_________I’ve just arrived
AThat’s no trouble
BYou are welcome
CThat’s all right
[答案]C
[首字母音序T]
―Terribly sorry to interruptbut may I use your dictionary
―Yes________
Aof course
Bit doesn’t matter
Cno hurry
[答案]A
―The Auto Show in the City Stadium has been canceled
―Ohno_________
AWhat a pity
BIt doesn’t matter
CIt’s not interesting at all
[答案]A
―The Auto Show in the City Stadium has been canceled
―Ohno_________
AIt doesn’t matter
BWhat a pity
CIt’s not interesting at all
[答案]B
―The trip ought not to take more than an hour
―__________It is at least two hours
AI guess so
BYou must be joking
CIt depends
[答案]B
―This project is too big for me to finish on time
―__________________
APlease dome a favor
BYou may ask for help
CI’ll give you a hand
[答案]C
―We could let some of the staff work from home________
―That’s a good idea
ADo you have any good ideas
BWhat do you think of it
CIs there anything else
[答案]B
―What are your teammates like
―_________________
AThey are all warmhearted and helpful
BThey all like sports and games
CThey are all good friends
[答案]A
―Which of these hats do you want
―_________Either will do
AI don’t mind
BNo problem
CGo ahead
[答案]A
―Who should be responsible for the accident
―The bossnot the workersThey just carried out the order_________
Aas are told
Bas told
Cas they told[答案]B
―Why didn’t you come to my birthday party yesterday
―_________________
AExcuse memy friend sent me a flower
BSorrybut my wife had a car accident
CFineI never go to birthday parties
[答案]B
―Will you go on a picnic with us tomorrow
―___________________
AYesbut I’ll have English classes
BSorryI have an appointment with DrBrown
CI’m afraid I have no idea
[答案]C
―Will you help me arrange a meeting with MrBrownplease
―__________________
ANono way
BNoI can’t
CSorry I can’tI have to finish my project rig ht now
[答案]C
―Wow This is a fantastic project I’ve never known you’re so creative
―_________________
ADon’t mention it
BGreatI dare to say I am a talent
CThanks for your compliments
[答案]C
[首字母音序Y]
―_________________
―You might as well write a thanksnote
AHow do you like the rewards
BWhat do you do with the rewards
CCould you suggest some ways of the rewards
[答案]C
―You have to believe in yourselfNo one else willif you don’t
―_________Confidence is really important
AIt’s not my cup of tea
BI don’t think so
CI couldn’t agree more
[答案]C
―You’d better not push yourself too hardYou can ask the team and listen
―__________________
AYou are right
BNowe can’t do that
CI think it will kill our time
[答案]A
第二题 词汇结构
[首字母音序A]
A child’s character is greatly influenced by his home_________
Acase
Benvironment
Csituation
[答案]B
After days of investigationthe police were_________reality
Aattempting
Bapproving
Capproaching
[答案]C
After days of investigationthe police were_________reality
Alooking into
Bapproaching
Cfinding
[答案]B
After days of investigationthe police were_________reality
Aattempting
Bapproving
Capproaching
[答案]C
All the team members tried their bestWe lost the game_________
Ahowever
Btherefore
Csince
[答案]A
All the_________guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
[答案]C
All_________glitters(闪闪发光) is not gold
Athat
Bwhich
Cwhat
[答案]A
All_________glitters(闪闪发光) is not gold
Awhich
Bthat
Cwhat
[答案]B
Although we can’t compete in terms of sizeI_________believe we hold an advantage in terms of dedication to customer service
Adid
Bdo
Chave
[答案]B
An agreement was reached on the_________of mutual respect and mutual interest
Abasic
Bbase
Cbasis
[答案]C
An appreciated gift and the gesture of providing it will_________your coworker’s day
Alook up
Blight up
Clift to
[答案]B
At a rough_________we will take another four weeks to finish this plan
Avalue
Bestimate
Caccount
[答案]B
At a rough_________we will take another four weeks to finish this plan
Avalue
Baccount
Cestimate
[答案]C
At a rough_________we will take another four weeks to finish this plan
Aestimate
Bvalue
Caccount
[答案]A
AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs
Amore likely
Bmore like
Cmore unlikely
[答案]A
AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs
Amore like
Bmore likely
Cmore unlikely
[答案]B
[首字母音序B]
By the end of the yearthe sales plan for the next year_________
Awill be made
Bwill have been made
Chave been made
[答案]B
[首字母音序C]
_________CEO s spend planningthe more profitable their companies are
AThe more time
BThe more
CThe less time
[答案]A
_________CEO s spend planningthe more profitable their companies are
AThe more
BThe less time
CThe more time
[答案]C
______clearly communicate with and actively listen to employees is essential to improve their performance
ABe able to
BBeing able
CBeing able to
[答案]C
Companies are_________interested in your soft skills_________they are in your hard skills
Asothat
Basas
Cnotuntil
[答案]B
Compared_________EnglishChinese is generally believed to be more difficult to learn
Awith
Bfrom
Cagainst
[答案]A
Compared_________EnglishChinese is generally believed to be more difficult to learn
Aagainst
Bwith
Cfrom
[答案]B
Creativityespecially_________which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
Athat
Bthose
C
[答案]A
Current opinion among politicians is that she is_________stands for her principles
Aencourage
Bcourage
Ccourageous
[答案]C
[首字母音序E]
Effective leaders distill complex thoughts and strategies into simplememorable terms_________colleagues and customers can grasp and act upon
Awhen
Bthat
Cwho
[答案]B
Even the best continually seek ways to_________their skills
Asharp
Bsharpener
Csharpen
[答案]C
Every time I tried to say somethinghe would_________to something else
Amove off
Bmove on
Cmove over
[答案]B
[首字母音序F]
____________for my illnessI would have lent him a helping hand
AWithout being
BHad it not been
CNot having been
[答案]B
Fearing the reactions of top managersmiddle managers remained________Or provided optimisticfiltered information
Asilence
Bsilent
Csilently
[答案]B
Fiftyfive per cent of the respondents said that praise and attention from their supervisor would make them feel_________the company cared about them and their wellbeing
Aas if
Beven if
Clike
[答案]A
[首字母音序G]
Good work_________good pay
Adeserves
Brequests
Cdeserts
[答案]A
[首字母音序H]
_________his anger the employees called him MrThunderbut they loved him
ADue to
BIn spite of
CBecause
[答案]A
_________his angerthe employees called him MrThunderbut they loved him
ABecause
BIn spite of
CDue to
[答案]C
He’s tried his bestbut productivity hasn’t____________that much
Acarried on
Bcaught up
Cpicked up
[答案]C
He ordered that nothing_________until the police arrived
Awas touched
Bshould be touched
Chad been touched
[答案]B
He will write to me as soon as he_________home
Awill have returned
Breturns
Cwill return
[答案]B
He will write to me as soon as he_________home
Awill have returned
Bwill return
Creturns
[答案]C
He’s left nowbut productivity hasn’t_________that much
Acarried on
Bcaught up
Cpicked up
[答案]C
Her desire for the_________of a beautiful town reinained
Acreate
Bcreation
Ccreated
[答案]B
How do we expect to compete with a company that has such a huge____________and huge resources
Areduction
Brecommendation
Creputation
[答案]C
How do you get your members to_________as a team
Apull apart
Bpull up
Cpull together
[答案]C
[首字母音序I]
I’d like to know____________the forces for change come from
Awhere
Bwho
Cwhat
[答案]A
I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership and player roles
Ato
Bwith
Cfor
[答案]A
I have been very lucky to have had_________managers during my career so far
Aterrific
Bterrible
Cterrifying
[答案]A
I like to think_________I am always the one finding new ways to a situation or challenge
Ainside of the box
Bof the box
Coutside of the box
[答案]C
I think a big part of it is_________we know how to have fun on the job
Athat
Bwhich
Cwhy
[答案]A
I think the primary____________factor is there＇s been so much absence lately
Acontributing
Bcausing
Caffecting
[答案]A
I will ask them to_________a new designsomething a bit more toned down
Acome in
Bcome across
Ccome up with
[答案]C
I would recommend that you_________on following through with projects
Aworked
Bwork
Cwould work
[答案]B
If demand is rising but the firm_________from communication failurethen stocks will fall and there will be under staffing
Ahas been suffering
Bis going to suffer
Cis suffering
[答案]C
If I take the time to talk with my manager at the beginning of a projectwe_________off to a great start on the same page
Acan get
Bhave got
Cget
[答案]A
In high schoolI am equally comfortable_________as a member of a team and independently
Ato work
Bworking
Cwork
[答案]B
In today’s environment_________people are often burned outit’s important for employees to have a personal connection with you and the work you believe in
Awhen
Bwhere
Cwhile
[答案]B
In today’s environment_________people are often burned outit’s important for employees to have a personal connection with you and the work you believe in
Awhere
Bwhen
Cwhile
[答案]A
It is through enthusiasm and quiet intensity________we transform creativity and vision into the technologies
Athat
B
Cwhich
[答案]A
It is through enthusiasm and quiet intensity_______we transform creativity and vision into the technologies
Awhich
B
Cthat
[答案]C
[首字母音序L]
Learning new things has always been a great_________for me
Amotivator
Bmotivate
Cmotivation
[答案]A
Linda walked at the head_________by her colleagues
Afollowed
Bfollowing
Cto follow
[答案]A
Linda walked at the front_________by her colleagues
Afollowed
Bfollowing
Cto follow
[答案]A
[首字母音序M]
_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information
ANot only
BDo not only
CNot only do
[答案]C
My leather shoes cost me_________the last pairs I bought
Athree times as
Bthree time as
Cthree times as much as
[答案]C
[首字母音序O]
_________on the hilltopyou could enjoy the scenery of the city bathed in the sun
AStanding
BStand
CStood
[答案]A
_________on the hilltopyou could enjoy the scenery of the city bathed in the sun
AStood
BStand
CStanding
[答案]C
On hearing the news of_________the major exam againthe girl burst into tears
Aher having failed
Bshe failed
Cher being failed
[答案]A
[首字母音序P]
Please ask the solicitor what his_________would be to take the case to court
Afare
Bfee
Csalary
[答案]B
please_________your hand if you have any question at all
Araise
Brise
Carise
[答案]A
[首字母音序R]
Redundancy happens when employees need to_________their workforceAnd as a result
Areform
Breproduce
Creduce
[答案]C
Regular and concrete feedback is important_________who is not performing up to her potential
Awhen to deal with a worker
Bwhen dealing with a worker
Cwhen dealt with a worker
[答案]B
[首字母音序S]
Selfesteem needs might include the_________from a workplace
Arewards
Brewarded
Crewarded
[答案]A
She is very adaptive and soon adapted_________to the campus life
Awith
Bto
Cas
[答案]B
She was very adaptive and soon adapted_________the campus life
Awith
Bas
Cto
[答案]C
Supervisors should_________their employees in twoway communication so that understanding takes place
Aenable
Bengage
Cencourage
[答案]B
[首字母音序T]
_________the deepening of China’s economic reformsthere is greater cooperation
AWith
BAs well as
CFor the sake of
[答案]A
_________the importance of Englishwe should put more effort into it and try to learn it well
AGave
BGiving
CGiven
[答案]C
_________the importance of Englishwe should put more effort into it and try to learn it well
AGiven
BGiving
CGave
[答案]A
_________the jobemployers don’t want to hire people who are difficult to get along with
ADespite of
BRegardless
CRegardless of
[答案]C
_________there is smokethere is fire
AIf
BWhen
CWhere
[答案]C
Team members are_________as unique people with irreplaceable experiencespoints of viewand knowledge to contribute
Atreated
Bviewed
Cknown
[答案]B
The demands and requirements placed on the CEO of Sony are different from_________on the manager of your local Wendy’s restaurant
Athese
Bthose
Cwhich
[答案]B
The Human Resource Managing Department at Honda is given specific instructions_______employ the best possible workers
Ahow to
Bon what to
Con how to
[答案]C
The key_______successful implementation is clearly communicating the strategy to the whole company
Ato
Bin
Cof
[答案]A
The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff
Aexceeds
Bexcellent
Cexcels
[答案]C
The majority of these team challenges_________anywhere
Acan deliver
Bare delivered
Ccan be delivered
[答案]C
The reason_________he was absent from class yesterday was that he was ill and hospitalized
Afor
Bwhy
Cthat
[答案]B
The responsibilities in handbook_________that managers have to be concerned with efficiency and effectiveness in the work process
Aimply
Bindicate
Cinterrupt
[答案]B
The team creates an environment_________people are comfortable in communicatingadvocating positionsand taking action
Athat
Bwhich
Cin which
[答案]C
The workmen want to_________the number of working hours and to increase pay
Adelete
Bdecrease
Cdepress
[答案]B
The workmen want to_________the number of working hours and to increase pay
Adecrease
Bdelete
Cdepress
[答案]A
Their economy is export_________
Aoriented
Borientating
Corientation
[答案]A
There is no_________the fact that he is the best student in the class
Adeny
Bdenies
Cdenying
[答案]C
They depend on each other to surviveIn other wordsthey are_________for survival
Ainterwoven
Binterdependent
Cinternational
[答案]B
They have come to the conclusion_________this winter will be even colder than before
Athat
Bfor
Cwhich
[答案]A
They weren’t too keen_________the idea at first because they thought it was not practical enough
Aof
Bon
Cin
[答案]B
They_________all their computing workiethey arrange for some outside company to do the work
Aoutsource
Boutside
Coutsell
[答案]A
They_________all their computing workiethey arrange for some outside company to do the work
Aoutsource
Boutside
Coutbreak
[答案]A
This is the man_________last night
Awhom I saw him
Bwho I saw him
Cwhom I saw
[答案]C
This is the man_________last night
Awhom I saw him
Bwhom I saw
Cwhat I saw
[答案]B
To build the reservoir(水库) thousands of people have to be_________
Arelocated
Brepeated
Creopened
[答案]A
[首字母音序W]
_________we can’t compete in terms of size I do believe we hold an advantage in terms of dedication to customer service
ATherefore
BBut
CAlthough
[答案]C
We need_________comm uni cation skills：listen carefullythink before you speak and manage conflicts diplomatically
Aoutstanding
Bplain
Cgeneral
[答案]A
We_________with achievement
Adone
Bare obsessed
Ccatch up
[答案]B
We’ve asked the designers we used before to_________up with some designs for us
Acome
Bhurry
Cget
[答案]A
Wendy suggests that we_________tomorrow
Ashall go
Bshould go
Cwill go
[答案]B
Wendy suggests that we_________tomorrow
Awill go
Bshall go
Cshould go
[答案]C
Wendy suggests that we_________tomorrow
Ashould go
Bshall go
Cwill go
[答案]A
What can we expect__________him
Ain
Bfrom
Con
[答案]B
What you need to do is to keep things short and sweet_________just the
Aquestions
Btopics
Chighlights
[答案]C
What you need to do is to keep things short and sweetjust the_________
Aquestions
Btopics
Chighlights
[答案]C
When people are surrounded by_________communication and encouragementthey can find the courage to tryfailredoand try again
Acomplicated
Bconstant
Ccorporate
[答案]B
When the message finally reached the Command Centerit____________mutatedto becomeSend three and fourpencewe’re going to a dance
Awas
Bhad
Chave
[答案]B
When the message finally reached the Command Centerit_________mutated to becomeSend three and fourpencewe’re going to a dance
Awas
Bhad
Chave
[答案]B
―Who should be responsible for the accident
―The bossnot the workersThey just carried out the order_________
Aas are told
Bas told
Cas they told
[答案]B
Who was_________the meeting
Achairing
Bleading
Ccharging
[答案]A
Without his assistanceI_________the research last month
Awould not have completed
Bcould not finish
Cshould not finish
[答案]A
Without human resourcesno organization can_________the groundlet alone do business and make profits
Aget off
Bget up
Cget on
[答案]A
[首字母音序Y]
You can’t_________to sit backeven though it might be tempting
Aafford
Bstand
Cbeat
[答案]A
You have a lot of creative thoughts and your enthusiasm________work projects is very much appreciated
Aregarded with
Bregarding with
Cregarding
[答案]C
第三题 阅读选择题
[短文首字母音序A]
A team of about 35 employees had come together for a team building eventThey were a youngbright and enthusiastic teamHoweverone of their chief problems was the fact that they wouldn’t share information or solutions with each otherand the team leader thought they were too focused on themselves and not on the teamAs a resultshe brought them all into the cafeteriaAll of the tables and chairs had been stored awayand fun decorations and hundreds of different colored balloons had been placed around the room
In the center of the room was a big box of balloons that hadn’t been blown up yetThe team leader instructed everybody to pick a balloonblow it upand write their name on itbut they had to be careful not to burst the balloon
Although they were given a second chance if their first balloon poppedthey were out of the game the second time roundIn the endabout 30 team members wrote their names without their balloons poppingThey were then asked to leave the room andafter five minutesthe team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the roomAfter 15 minutes of searchingno one had found their balloonand the team were told that they were then going to move on to the third round of the activity
In this roundeach team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on itWithin two minuteseverybody had their own balloonThe team leader summarized the activity thus We are much more efficient when we are willing to share with each other and much better at problem solving when we are working togethernot individually
Sometimesmembers of teams create obstacles by focusing solely on their own pursuits and goalsEvery member of the team should ask themselves on a regular basis what they are doing and what they can do for the team
操作提示通题目拉选项框选择正确答案
1This team building event was aimed at_______
Ahelping these youngbright and enthusiastic employees become more concentrated on their work
Bmaking the team members know how to share information or solutions and cooperate with each other
Cbuilding up team morale
[答案]B
2This event was held in_______
Aa selfservice restaurant
Ba coffee shop
Ca classroom
[答案]A
3About how many team members were out of the second round of the activity
A30
B35
C5
[答案]C
4Which statement below is correct
AIn the second roundevery one of the team had found their balloons after 15 minutes
BIn the third roundthe team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room
CIn the third roundeverybody had their own balloon with help from others within 2 minutes
[答案]C
5What was the event going to teach these employees
ASharing and cooperating with other team members is more efficient when they are working together
BFocusing solely on employees’ own pursuits is not allowed in workplace
CFailure of teamwork is caused by individual
[答案]A
[短文首字母音序G]
HOW TO HANDLE A BAD PERFORMANCE REVIEW
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it’s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It’s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don’t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
操作提示通题目拉选项框选择正确答案
1What should you do when you are given a bad performance review
AArgue with your boss
BMake immediate remarks
CStay calm and listen carefully
[答案]C
2What should you do after you are given a bad performance review
AQuit your job immediately
BInsist on making comments
CLearn from the review
[答案]C
3What should you do if you do not agree with the bad performance review
ATell the boss directly that you do not agree with the review
BMake a written statement on your own behalf if it is allowed
CDo not express your different understanding in a written statement
[答案]B
4How do you improve a bad performance review
AUnderstand the established performance standards
BLearn more about what the employee wants or expects
CLearn what the person who gives the review may think
[答案]A
5Why should we understand the cause of a bad performance review
ABecause it helps the employee to get promoted immediately
BBecause it encourages and motivates the worker to do better
CBecause it prevents the employee from professional growth
[答案]B
[短文首字母音序H]
Have you noticed the courage buried in the word encourageTo create a culture in which innovation flourishes takes courageDetermined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewardedHere are three ways to do that
Put innovation at the heart of strategyand persist it in every messageThink of innovation strategy as a pyramidbig bets at the topa few projects in development in the middleand a broad base of continuous improvementslasting contributionsand earlystage new ideas at the bottom
Define jobs around innovationMake it a job prerequisiteConsider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosingNow many hightech companies know that they can’t get the best talent without providing this kind of flexibilityAnd some of those selfselectedselforganized projects might even result in a blockbuster product or line of businessFor 3Mit was the Postit note
Recognize innovation in every part of the companyTo build a culture of creativity and innovationGillette developed an innovation fair in which every unit could show off its most promising new conceptsIt shows that everyone has a role to play in a culture of innovation
To go from idea to successful innovation requires a great deal of support and collaborationWhen people are surrounded by constant communication and encouragementthey can find the courage to tryfailredoand try again
21What is necessary in creating an innovation culture
ACommunication
BCourage
CImitation
[答案]B
22How does 3M create its innovation culture
APut innovation at the heart of strategyand persist it in every message
BDefine jobs around innovation
CRecognize innovation in every part of the company
[答案]B
23The word prerequisite inMake it a job prerequisitemeans_______
Arequired as a prior condition
Bgoing after
Cprior to request
[答案]A
24The formation from idea to innovation needs_______
Adiscussion and revision
Bfailure and courage
Csupport and cooperation
[答案]C
25Which is NOT mentioned in the creation of innovation
APut innovation in the extremely key place of the strategy
BDevelop innovation in every part of the company
CPut innovation into effect
[答案]C
HOW GOOGLE CONTINUES TO KEEP EMPLOYEES HAPPY
Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can’t providebowling alleysfree haircutsgym membershipsand shuttles to and from workThe company’s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simplecreating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It’s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that’s what’s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
操作提示通题目拉选项框选择正确答案
1How would you describe Google
AMediumsized international company
BLarge global enterprises
CLarge American company
[答案]B
2Which one does NOT belong to the methods that Google motivate its employees
APromoting the employee who has more influence on Google the higher job position
BShuttling the employees between home and office
COffering entertaining equipment in workplace
[答案]A
3Who founded Google
ALarry Page and Sergey Brin
BKaren May
CSergey Brin
[答案]A
4If you are a normal employee of Googlewhat could you do EXCEPT
AKnow all information of Google and discuss questions with your leaders
BOnly work for the project you choose
CPlay bowling with your colleagues and get away from mundane errands
[答案]B
5What is Google’s secret to success
AInnovating hitech products
BPaying high salary to the employees and practicing strict management
CValuing the happiness of its employees as much as innovating good products
[答案]C
HOW TO HANDLE A BAD PERFORMANCE REVIEW
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it’s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It’s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don’t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
操作提示通题目拉选项框选择正确答案
1What should you do when you are given a bad performance review
AArgue with your boss
BMake immediate remarks
CStay calm and listen carefully
[答案]C
2What should you do after you are given a bad performance review
AQuit your job immediately
BInsist on making comments
CLearn from the review
[答案]C
3What should you do if you do not agree with the bad performance review
ATell the boss directly that you do not agree with the review
BMake a written statement on your own behalf if it is allowed
CDo not express your different understanding in a written statement
[答案]B
4How do you improve a bad performance review
AUnderstand the established performance standards
BLearn more about what the employee wants or expects
CLearn what the person who gives the review may think
[答案]A
5Why should we understand the cause of a bad performance review
ABecause it helps the employee to get promoted immediately
BBecause it encourages and motivates the worker to do better
CBecause it prevents the employee from professional growth
[答案]B
[短文首字母音序I]
If there’s one word that captures the essence of what is occurring in the world todayit’schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholarshow can employers create suitable conditions for a successful change processAnd what can employees do to get through it
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplaceknow what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channelsDon’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fearsdealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourselfChange is a time when one’s confidence about one’s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don’t be stiffIt will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimisticKeep a positive attitude and don’t let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world’s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Asurvive
Bcut down on the number of workers
Creshuffle the organization
[答案]A
22No industry is exemptmeans_________
ANo industry is an example
BNo industry is an exception
CNot every industry can be exempted
[答案]B
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
24How many suggestions does the author put forward
A4
B5
C6
[答案]C
25From the passagewe know that Robin Sharma is _________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
If there’s one word that captures the essence of what is occurring in the world todayit’schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholarshow can employers create suitable conditions for a successful change processAnd what can employees do to get through it
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplaceknow what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channelsDon’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fearsdealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourselfChange is a time when one’s confidence about one’s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don’t be stiffIt will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimisticKeep a positive attitude and don’t let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world’s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Acut down on the number of workers
Breshuffle the organization
Csurvive
[答案]C
22No industry is exemptmeans_________
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
[答案]A
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
24How many suggestions does the author put forward
A4
B5
C6
[答案]C
25From the passagewe know that Robin Sharma is_________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
In 1916a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielle et Generalewhich set forth five distinct functions of managing that Fayol insisted were applicable in any industryIn the 1950’smanagement textbooks began to incorporate some of a Fayol’s ideas into their contentand todaymanagement courses still use many of his ideas to teach management to business students
Planning
Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers to be aware of challenges facing their businessesand then it requires managers to forecast future business and economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach themThey reevaluate their plans as conditions change and make adjustments as necessary
Organizing
Managers organize by bringing together physicalhuman and financial resources to achieve objectivesThey identify activities to be accomplishedclassify activitiesassign activities to groups or individualscreate responsibilities and delegate authorityThey then coordinate everything so operations run smoothly
Leading
Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can influence their personnel to view situations from their perspectivesLeading also involves supervision of employees and their work
Controlling
Controlling involves measuring achievement against established objectives and goalsIt also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of actionManagers first establish objectives and goalsthen measure achievementsidentify anything that is keeping the company from achieving their objectives and goalsand provide means of correction if necessary
Staffing
Without human resourcesno organization can get off the groundlet alone do business and make profitsSome distinct features of the staffing function are：
●It puts the right man in the right job
●It is an ongoing activity as employees keep leaving and joining the companythey also retire from time to time leaving empty places in various positions
●Efficiency is a prime focus of this function as managing people is the toughest job there iseverything must be accounted forleavespaymentsbenefitsmedical allowancessocial security accounting and much more
21What is the main idea of this passage
ATo introduce some of the author’s ideas about management
BTo introduce five distinct functions of managing proposed by Fayol
CTo promote the book entitled Administration Industrielle et Generale
[答案]B
22What are the influence of Fayol’s book Administration Industrielleet Generale
AIt is of no influence at all for today
BIt is nearly forgotten by the world
CIt is still great effect on current management courses
[答案]C
23Which step of managing refers to bring staff together and tell them what to do
ALeading
BOrganizing
CStaffing
[答案]B
24Which item in Chinese below has not mentioned as things needed to take care for people management
A住房公积金
B医疗补贴
C请假
[答案]A
25In the step of________managers need to find out obstacles in the course of achieving company’s objectives and goals
Acontrolling
Bleading
Cplanning
[答案]A
[短文首字母音序T]
The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe’re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe’re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
21Confirming reception of the sent messages means_________
Athe messages are sent to right receivers
Bthe messages are correctly understood
Cthe messages are correctly understood by right receivers
[答案]C
22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain
AConceiving
BSending
CReceiving
[答案]A
23What is Chinese whispers
AWho whispers in Chinese
BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
[答案]B
24Allocative failure does NOT happen when_________
Athe right information goes to the right place
Ba company gathers false information
Cthe correct information is not received by the right department or person
[答案]A
25According to the passagewhich of the following cases does NOT belong to human failure
ADecreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
[答案]C
[短文首字母音序W]
HOW GOOGLE CONTINUES TO KEEP EMPLOYEES HAPPY
Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can’t providebowling alleysfree haircutsgym membershipsand shuttles to and from workThe company’s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simplecreating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It’s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that’s what’s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
操作提示通题目拉选项框选择正确答案
1How would you describe Google
AMediumsized international company
BLarge global enterprises
CLarge American company
[答案]B
2Which one does NOT belong to the methods that Google motivate its employees
APromoting the employee who has more influence on Google the higher job position
BShuttling the employees between home and office
COffering entertaining equipment in workplace
[答案]A
3Who founded Google
ALarry Page and Sergey Brin
BKaren May
CSergey Brin
[答案]A
4If you are a normal employee of Googlewhat could you do EXCEPT
AKnow all information of Google and discuss questions with your leaders
BOnly work for the project you choose
CPlay bowling with your colleagues and get away from mundane errands
[答案]B
5What is Google’s secret to success
AInnovating hitech products
BPaying high salary to the employees and practicing strict management
CValuing the happiness of its employees as much as innovating good products
[答案]C
第四题 阅读判断题
[短文首字母音序A]
VISION AND EXECUTIONTWO SIDES OF A SUCCESSFUL STRATEGY
A strategic plan is not the end goal of the strategic planning processit is the framework for successfully implementing a strategyUntil a strategic plan is put into effectit has no real value
There are several keys to successful implementationFirstpeople directly involved in executing the strategy must be included in the planning processStrategic planning is no longer a topdown directiveWithout the input and feedback of the people responsible for executing on the strategya seemingly solid strategy is likely to fall apart when implementation is attempted
The next key to successful implementation is clearly communicating the strategy to the whole companyThe communication should ensure that everyone in the company understands and accepts the strategy as the best path forwardand not simply the leadership’s latest ideaWithout clear communicationemployees lack a sense of ownership and clarity of purposeWhen a strategy is not understood or embracedit usually results in misunderstanding and uneven commitments to implementation
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operationsEven the most brilliant strategy faces failure if it cannot be explained clearly and concisely
操作提示正确选T错误选F
1The final goal of the strategic planning process is a strategic plan[答案]F
2A strategic plan is valuable if it is executed[答案]T
3There are four keys to successful implementation[答案]F
4A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy[答案]T
5Leadership’s idea determines all[答案]F
[短文首字母音序C]
CREATE A POSITIVE WORKPLACE CULTURE
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built over time and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture and is able to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt is the way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others may be unwritten rules that are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as being good to work for’ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
操作提示正确选T错误选F
1A positive work culture will give workers more satisfaction[答案]T
2Positive cultures have a lot to do with leadership vision and values[答案]T
3The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive[答案]F
4In competitive marketsleaders are under more and more pressure to keep a positive work culture[答案]T
5Positive work culture can be built in a short period of time[答案]F
[短文首字母音序H]
HABITS OF HIGHLY EFFECTIVE COMMUNICATORS
It’s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don’t communicate in a clearcredible and authentic wayHere are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don’t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that’s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don’t become overly fixated on eloquence for eloquence’s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon’t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today’s environmentwhere people are often burned outit’s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you’re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won’t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don’t always go hand in hand[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention[答案]F
28Using technical jargon makes a leader convincing[答案]F
29Communicating sincerely is always the best[答案]T
30Observation is as important as communication when you want to know what people really think[答案]T
[短文首字母音序I]
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for’ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
26A positive work culture will give workers more satisfaction[答案]T
27Positive cultures have a lot to do with leadership vision and values[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive[答案]F
29In competitive marketsleaders are under more and more pressure to keep a positive work culture[答案]T
30Positive work culture can be built in a short period of time[答案]F
THE RIGHT WAY TO MOTIVATE EMPLOYEES
It’s important for a CEO to be passionate and enthusiasticbut there’s a line of professionalism that must always be maintained
According to a report from the technology website Venture BeatPayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn’t have the passion to use the products they work for
According to the websitepart of the leaked letter reads
It’s been brought to my attention that when testing paying with mobile at Cafe 17 last weeksome of you refused to install the PayPal appand others didn’t even remember their PayPal passwordsThat’s unacceptable to meand the rest of my teameveryone at PayPal should use our products where availableThat＇s the only way we can make them betterand better
In closingif you are one of the folks who refused to install the PayPal app or if you can’t remember your PayPal passworddo yourself a favorgo and find something that will connect with your heart and mind elsewhere
While not obvious at firstthe letter reveals a problem of morale and culture at PayPalAs an executiveyou certainly want your employees to use and promote your productsHoweverwhen faced with a situation where staff isn’t embracing what they makeyou need to investigate the root of the problemnot threaten
When faced with internal problemsgood executives start by asking whyThey reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix itSending out a onesided note about the problem is not leadingit’s retreating
Leadership starts by listeningGood executives need to get out among the staff and ask questions and listen without judgment or reactionThe fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by selfreflectionAt the end of the dayif his employees have to be forced to use the apphow can he expect consumers to want to willingly pay to use it Marcus should have focused on three questions
Why are you not using the app
What is it that we can do to ensure you use our app
What do you need from me
操作提示正确选T错误选F
1A CEO only needs to be passionate and enthusiastic[答案]F
2It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords[答案]T
3A onesided note refers to the root of PayPal’s problem[答案]F
4When faced with internal problemsgood executives find the root of a problem in their executive team first[答案]T
5Good executives need to give feedback immediately when they are listening to the staff[答案]F
It’s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don’t communicate in a clearcredible and authentic wayHere are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don’t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that’s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don’t become overly fixated on eloquence for eloquence’s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon’t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today’s environmentwhere people are often burned outit’s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you’re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won’t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don’t always go hand in hand[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention[答案]F
28Using technical jargon makes a leader convincing[答案]F
29Communicating sincerely is always the best[答案]T
30Observation is as important as communication when you want to know what people really think[答案]T
[短文首字母音序M]
Nokia executives attempted to explain its fall from the top of the smart phone pyramid with three factors(1) that Nokia was technically inferior to Apple(2) that the company was complacent and(3) that its leaders didn’t see the disruptive iPhone coming
It has also been argued that it was none of the aboveNokia lost the smart phone battle because of divergent shared fears among the company’s middle and top managers which led to companywide inertia that left it powerless to respond to Apple’s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers and external expertsthe researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two placesFirstthe company’s top managers had a terrifying reputationSome members of Nokia’s board and top management were described as extremely temperamental and they regularly shouted at peopleat the top of their lungsIt was very difficult to tell them things they didn＇t want to hearSecondlytop managers were afraid of the external environment and not meeting their quarterly targetswhich also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing themMiddle managers were told that they were not ambitious enough to meet top managers’ goals
Fearing the reactions of top managersmiddle managers remained silent or provided optimisticfiltered informationThusmiddle managers directly lied to top management
Worsea culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressuretop managers also applied pressure for faster performance in personnel selectionThis led middle managers to over promise and under deliverOne middle manager told us that you can get resources by promising something earlieror promising a lotIt’s sales work
While modest fear might be healthy for motivationabusing it can be like overusing a drugwhich risks generating harmful side effectsTo reduce this riskleaders should coordinate with the varied emotions of the staffNokia’s top managers should have encouraged safe dialogueinternal coordination and feedback to understand the true emotion in the organization
26Nokia lost the smart phone battle because its technology is not as good as that of Apple[答案]F
27Nokia’s middle managers were frank to tell the truthbut the top ones didn’t listen to them[答案]F
28Nokia’s top managers were too moody to hear anything good but harsh[答案]T
29Middle managers in Nokia delivered results more than they promised earlier[答案]F
30Nokia’s top managers should have had better conversation techniques to encourage internal coordination and truth[答案]T
[短文首字母音序P]
Performance management aims to acknowledge employee achievementssupport their personal and professional developmentand motivate and empower them to perform their work effectivelyPerformance management helps employees to develop their understandingknowledge and skills so that they can contribute to the achievement of the enterprise’s goals and gain personal and job satisfactionIt is a vital part of any quality human resource system
Every enterprise wants and should expect high performance from each employeeThe elements of a competencybased performance management system willif implemented wellenable high performance which will define enterprise and personal successUsing performance management processesan enterprise can be better placed to meet competitive challengesThis is done by
●identifying the critical positions
●determining the most important competencies for those positions
●providing the educationtraining and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is performance appraisal’Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standardsIt is a systematic process of feedback on an employee＇s work performanceand agreement to future training plansjob goals and job aspirations
To be effectivea performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goalsUnits of competency provide a very effective tool for setting benchmarks or criteria for work performanceThe performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review
操作提示正确选T错误选F
1Performance management is a very important part of any quality human resource system[答案]T
2The aim of performance management is to punish the unqualified employees[答案]F
3An enterprise can be better placed to meet competitive challenges by providing the educationtraining and feedback required by employeesfor example[答案]T
4Every enterprise can expect high performance from each employee[答案]F
5Performance management is also called performance appraisal[答案]F
[短文首字母音序T]
TIPS FOR TEAM BUILDING
When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropesTraditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work
I’m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a couple of days each yearinstead you need to think of team building as something you do every single day
Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to workout how to work together as a team to approach the problem
Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalities insteadit is often the fact that the team members haven＇t agreed on how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization’s agendahold potluck lunchestake the team to a sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each other’s livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou’ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
26Team building event is traditionally related to playing games at resort[答案]T
27The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building[答案]F
28Retreatin the first paragraph means withdrawal of troops after a defeat[答案]F
29Ice breaking motivates team members to compete with each other[答案]F
30A good teamwork culture enables individuals to make more efforts together[答案]T
THE RIGHT WAY TO MOTIVATE EMPLOYEES
It’s important for a CEO to be passionate and enthusiasticbut there’s a line of professionalism that must always be maintained
According to a report from the technology website Venture BeatPayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn’t have the passion to use the products they work for
According to the websitepart of the leaked letter reads
It’s been brought to my attention that when testing paying with mobile at Cafe 17 last weeksome of you refused to install the PayPal appand others didn’t even remember their PayPal passwordsThat’s unacceptable to meand the rest of my teameveryone at PayPal should use our products where availableThat＇s the only way we can make them betterand better
In closingif you are one of the folks who refused to install the PayPal app or if you can’t remember your PayPal passworddo yourself a favorgo and find something that will connect with your heart and mind elsewhere
While not obvious at firstthe letter reveals a problem of morale and culture at PayPalAs an executiveyou certainly want your employees to use and promote your productsHoweverwhen faced with a situation where staff isn’t embracing what they makeyou need to investigate the root of the problemnot threaten
When faced with internal problemsgood executives start by asking whyThey reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix itSending out a onesided note about the problem is not leadingit’s retreating
Leadership starts by listeningGood executives need to get out among the staff and ask questions and listen without judgment or reactionThe fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by selfreflectionAt the end of the dayif his employees have to be forced to use the apphow can he expect consumers to want to willingly pay to use it Marcus should have focused on three questions
Why are you not using the app
What is it that we can do to ensure you use our app
What do you need from me
操作提示正确选T错误选F
1A CEO only needs to be passionate and enthusiastic[答案]F
2It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords[答案]T
3A onesided note refers to the root of PayPal’s problem[答案]F
4When faced with internal problemsgood executives find the root of a problem in their executive team first[答案]T
5Good executives need to give feedback immediately when they are listening to the staff[答案]F
[短文首字母音序V]
VISION AND EXECUTIONTWO SIDES OF A SUCCESSFUL STRATEGY
A strategic plan is not the end goal of the strategic planning processit is the framework for successfully implementing a strategyUntil a strategic plan is put into effectit has no real value
There are several keys to successful implementationFirstpeople directly involved in executing the strategy must be included in the planning processStrategic planning is no longer a topdown directiveWithout the input and feedback of the people responsible for executing on the strategya seemingly solid strategy is likely to fall apart when implementation is attempted
The next key to successful implementation is clearly communicating the strategy to the whole companyThe communication should ensure that everyone in the company understands and accepts the strategy as the best path forwardand not simply the leadership’s latest ideaWithout clear communicationemployees lack a sense of ownership and clarity of purposeWhen a strategy is not understood or embracedit usually results in misunderstanding and uneven commitments to implementation
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operationsEven the most brilliant strategy faces failure if it cannot be explained clearly and concisely
操作提示正确选T错误选F
1The final goal of the strategic planning process is a strategic plan[答案]F
2A strategic plan is valuable if it is executed[答案]T
3There are four keys to successful implementation[答案]F
4A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy[答案]T
5Leadership’s idea determines all[答案]F
[短文首字母音序W]
When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEO in 1981 at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2 in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE’s managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choicesto accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company’s performance
Jack Welch was personally involved in developing managers at GE’s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
26Jack Welch retired at the age of 65[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area[答案]F
28If the business could not meet Welch’s change requirementsits manager had 3choices[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE’s managers[答案]T
30The Work Outlasted a week[答案]F
When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropesTraditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work
I’m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a couple of days each yearinstead you need to think of team building as something you do every single day
Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to workout how to work together as a team to approach the problem
Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalities insteadit is often the fact that the team members haven＇t agreed on how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization’s agendahold potluck lunchestake the team to a sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each other’s livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou’ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
26Team building event is traditionally related to playing games at resort[答案]T
27The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building[答案]F
28Retreatin the first paragraph means withdrawal of troops after a defeat[答案]F
29Ice breaking motivates team members to compete with each other[答案]F
30A good teamwork culture enables individuals to make more efforts together[答案]T
第五题 写作题
根求写作文[工作选择]
[试题]Suppose you are to make a choice between the twoone is to work in a stateowned business(国企业) and the other in a joint venture(合资企业)Write a short passage to explain the reasons for your choiceYou should write no less than 100 words
题目My Work ChoiceStateowned Business or Joint Venture
容包括方面
(1)工作国企业利弊
(2)工作合资企业利弊
(3)选择未算
备注翻译
假设两者间做出选择：国企业(国企业)中工作二合资企业(合资企业)中工作写段短文解释选择原应该写少100字
题目：工作选择：国企业合资企业
容包括方面
(1)工作国企业利弊
(2)工作合资企业利弊
(3)选择未算
参考答案
My Work ChoiceStateowned Business or Joint Venture
Job hunting becomes increasingly tough for college studentsfor it is not only hard to be hired with a satisfying salarybut also difficult to choose a suitable work placeMore and more students are to face the options between a stateowned business and a joint ventureAs for meI definitely prefer the latter
From a personal perspectivethe joint venture generally offers a higher salary than the stateowned enterprisewhich tends to meet the high expectation from meAs is universally knownwith more money paidmore passion will be devoted to workOn the community levelthe joint venture always possesses a more cooperative meanwhile more competitive working atmospheremaking every employee fully involved in workingAnd I strongly believe that competition brings about progress
In conclusionthe joint venture is much more suitable for me to work in than the stateowned businessfor I prefer a higher salaryas well as a more competitive atmosphere
根求写作文[理想职业]
[试题]Write a composition with at least 100 words on My Dream JobYour writing should include the followings
(1)positioncustomer service representative
(2)abilitycommunication and customer service skills
(3)reasonan expert in the product line and strong relationships with customers
备注翻译
理想职业写篇少 100 字作文您作品应包括容
(1)职位客服代表
(2)力沟通客户服务力
(3)原产品线专家客户关系密切
参考答案
Everyone has an ideal career in mindMy ideal career is to be a qualified customer service representative
First of allI have multidimensional abilities such as active listeningverbal expressionand interpersonal skills
SecondlyI am good at having a clear understanding of myselfothersand the situation in the process of communicationclarifying my communication goalsand being good at understanding the thoughts and feelings of others
ThirdI have certain professional skillsAs a customer service officerI can send the technology to users after the company＇s products are soldso as to better serve the society
[试题二]Write a composition with at least 100 words on My Dream Job
备注翻译
理想职业写篇少 100 字作文
参考答案
I want to be a teacher since I was a childWhen I was in primary schoolI was very admire the position of teacherThey are knowledgeable just seems that there is nothing they don＇t knowThey treat us just like their childrenThey care about our studylife and healthSince thenI have made my mine to be a teacher in the futureI would like to be a kind and knowledgeable per on like my teacherSobeing a teacher is my dreamI will try my best to study well to reach my dream
根求写作文[职场文化]
[试题]Write at least 120 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements(WhoWhenWhereWhyWhat and How)
备注翻译
写少 120 字关职场文化理解引起事件
您需包括 5W 1H 元素(谁时什什)
参考答案
In Chinese and Western workplace culturesthe understanding of work is significantly differentForeign companies generally believe that hiring an employee is to work for him and earn money for himselfso treat employees wellwhile Chinese bosses generally thinkI hire someone and take my salaryso I have to listen to mework for me This different understanding of the nature of work may lead to completely different work attitudes for employees at work
[试题二]Write at least 100 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements(whowhenwhere whywhat and how)
备注翻译
写少 120 字关职场文化理解引起事件
您需包括 5W 1H 元素(谁时什什)
参考答案
In company workplace culturethere is a big difference between Chinese and Westerners in terms of communicative languageChinese people mostly use Have you eatenWhere are you going and so on when meeting each other every daywhich reflects a kind of intimacy between peopleBut for Westernersthis way of greeting will make the other party feel suddenembarrassedand even unpleasantbecause Westerners will understand this kind of questioning as a kind of interrogationand feel that the other party is asking about their private lifeIf you don’t understand this difference between Eastern and Western culturesunnecessary contradictions will arise
[试题三]Write at least 100 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements
备注翻译
写少 100 字关职场文化理解引起事件
您需包括 5Ws 1H 元素
参考答案
There is a big difference between Chinese and Western workplace cultures regarding salary increasesThe topic of a salary increase is a very difficult thing to talk about in the traditional Chinese workplaceIn this regardforeign companies are more openThey can treat the raise as a nonemotional thingand have a calm discussion on the deskwhile Chinese bossesfirst of allthey usually don＇t take the initiative to raise their salaryand if you say a raisethey are likely to If the boss is disgustedhe will consider Do you not want to do it anymore
根求写作文[描述事件]
[试题]Write at least 100 words about an event based on the following informationYou may need the 5Ws and l H elements(whowhen where why what and how)
备注翻译
根信息写出少 100 单词描述事件
您需 5Ws l H 元素(谁时里什什)
Titanic
31 May 1911
She was launched
The largest ship afloat
with a gross tonnage of 46328tons
10 April 1912
maiden voyage
from Southampton to New York
At 1140pm
on Sunday 14
April 1912
hit an iceberg
badly damaged
2227 passengers and crew onboard
At 220am
on Monday 15
April 1912
sank
1522 were drowned
705 escaped
At dawn on 15
April 1912
Some of the survivors were picked up
The Cunard liner Carpathia heard the
wireless distress calls
参考答案
Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York(via Cherbourg and Queenstown)on 10 April 1912With a gross tonnage of 46328 tonsshe was the largest ship afloat(882 feet long92 feet wide8 decks rising to the height of an 11storey building) Four days and seventeen hours after the voyage beganat 1140 pmon Sunday 14 Aprilshe hit an iceberg and was badly damagedTwo hours and forty minutes later she sankOf the 2227 passengers and crew705 escaped in twenty lifeboats and raftsincluding her masterCaptain Edward SmithAt dawn on 15 April the Cunard liner Carpathiahaving heard the Titanic’s wireless distress calls 5 8 miles awayarrived at the scene and began picking up survivors
[试题二]Write at least 100 words about an event based on the following informationYou may need the 5Ws and l H elements(whowhen where why what and how)
备注翻译
根信息写出少 100 单词描述事件 您需 5Ws l H 元素
(谁时里什什)
Titanic
31 May 1911
She was launched
The largest ship afloat
with a gross tonnage of 46328tons
10 April 1912
maiden voyage
from Southampton to New York
At 1140pm
on Sunday 14
April 1912
hit an iceberg
badly damaged
2227 passengers and crew onboard
At 220am
on Monday 15
April 1912
sank
1522 were drowned
705 escaped
At dawn on 15
April 1912
Some of the survivors were picked up
The Cunard liner Carpathia heard the
wireless distress calls
参考答案
Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York(via Cherbourg and Queenstown)on 10 April 1912With a gross tonnage of 46328 tonsshe was the largest ship afloat(882 feet long92 feet wide8 decks rising to the height of an 11storey building)Four days and seventeen hours after the voyage beganat 1140 pmon Sunday 14 Aprilshe hit an iceberg and was badly damagedTwo hours and forty minutes later she sankOf the 2227 passengers and crew705 escaped in twenty lifeboats and raftsincluding her masterCaptain Edward SmithAt dawn on 15 April the Cunard liner Carpathiahaving heard the Titanic’s wireless distress calls 5 8 miles awayarrived at the scene and began picking up survivors
根求写作文[制定会议日程安排]
[试题]根求写作文解会议日程容根信息制定会议日程安排
The structure of a meeting agenda
(1)Title of the meeting
(2)Time of the meeting
(3)Place of the meeting
(4)People who will attend the meeting
(5)Events in time sequence
0900 0940 1005 1020 1200
Sofitel JinJiang Oriental Hotel
Arrivalregistrationpicking up meeting kits Exhibitor Day One
The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
Report on the organizational structure and preparatory progress of Expo
Tea break(15m) (2F Entrance) WednesdayOct202008
Watching Expo image videofilm(10m) Work lunch(buffet)
Meeting Agenda
The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
WednesdayOct202008 Day One
Sofitel Jin Jiang Oriental Hotel
Exhibitor
0900 Arrivalregistrationpicking up meeting kits
0940 Watching Expo image videofilm(10m)
1005 Tea break(15m) (2F Entrance)
1020 Report on the organizational structure and preparatory progress of Expo
1200 Work lunch(buffet)
根求写作文[工作计划]
根信息求完成工作计划
Make an action plan based on the following hints of steps
AIdentify wasteful usage
BIdentify person(s)or department(s)with highest supply usage
CPerform audit(审计审核)of supply costs for last 24 hours
DPerform audit of supply usage for last 24 hours
EShop(解聘辞退)suppliers
FNegotiate new supply rates
GCreate standard supply list and utilization controls
HEvaluate supplier agreements
Objective
Priority
Action Steps
Jack Brown
September 15
Completed
Reduce
Office
Supply
costs by
10 by the
end of the
4th
quarter
(1)
Mike Jones
September 15
Completed
(2)
Mike Jones
October 1
Completed
(3)
JackMike
October 30
Completed
(4)
Jack
November 15
In Process
(5)
Jack
November 15
In Process
(6)
Jack
December 15
In Process
(7)
JackMike
Mike
January 15
Not started
(8)
Jack Brown
September 15
Completed
参考答案
Objective
Priority
Action Steps
Jack Brown
September 15
Completed
Reduce
Office
Supply
costs by
10 by the
end of the
4th
quarter
(1)
C
Mike Jones
September 15
Completed
(2)
D
Mike Jones
October 1
Completed
(3)
B
JackMike
October 30
Completed
(4)
A
Jack
November 15
In Process
(5)
H
Jack
November 15
In Process
(6)
E
Jack
December 15
In Process
(7)
F
JackMike
Mike
January 15
Not started
(8)
G
Jack Brown
September 15
Completed
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
说明：更新2022年7月试题适2023年1月期末期末体化纸质考试
第题 交际语
[首字母音序A]
―_________________
―Actually I prefer working on my own
ACould I use this dictionary
BMay I open the window to let in some fresh air
CDo you prefer teamwork or working individually
[答案]C
[首字母音序C]
―Can I get you a couple of tea
―_________________
AThat’s very nice of you
BWith pleasure
CYou canplease
[答案]A
―Can I have three days off next weekMrSmith
―__________I can manage without you
AI’m afraid not
BOf course
CIt depends
[答案]B
―Could I borrow your iPad for a few hours
―_________________
AYesyou can
BSurehere you areEnjoy your time
CIt doesn’t matter
[答案]B
―Could you give us a speech on management functions some day this week
―_________________
AThat’ a good idea
BNoI already have plans
CI’d love tobut I’m busy this week
[答案]C
[首字母音序D]
―Do you know where I can repair my motorcar
―_________________
AIt’s cheap to repair a motorcar
BAround the street corner
CYou drive too fast to damage it
[答案]B
―Do you mind if I use vouchers to spend in a restaurant
―_________________
AYesplease
BNot at allGoa head
CNothank you
[答案]B
―Do you mind if I use vouchers in a restaurant
―_________________
AYesplease
BNot at allGoa head
CNothank you
[答案]B
―Don’t forget to come to our party this weekend
―___________________
ANot at all
BYou are welcome
CSureSee you
[答案]C
―Don’t worryMumThe doctor said it was only a common cold
―_________________
AWhat a relief
BHow surprising
CI’m so sorry
[答案]A
[首字母音序H]
―Have you already paid What’s my share of the bill
―_________It wasn’t very much
AIt’s my share
BNone of your business
CDon’t worry about it
[答案]C
―Haven’t seen you for agesWhat are you busy doing now
―_________________
AYeslong time no see
BYeahthanks for coming
CI am working part time in a bookstore
[答案]C
―How can you explain the latest situation
―_________I know it is all my fault
ASorry
BExcuse me
CI’m afraid
[答案]A
―How did your meeting go yesterday
―________actuallyit was really frustrating
ANot so good
BVery good
CNothing special
[答案]A
―How did your meeting go yesterday
―________actuallyit was really frustrating
AVery good
BNot so good
CNothing special
[答案]B
[首字母音序I]
―_________________
―I’d like to have this film developed
AWhat’s it
BMay I help you
CWhat do you want
[答案]B
―_________identify the problems that have been occurring
―Wellas you knowthe problems we had with Gary caused a lot of friction among the team
AWhat would you
BWill you
CAre you able to
[答案]C
―I am sorry for what I have said to you
―_________________
ANo problem
BI’m sure about that
CDon’t think any more about it
[答案]C
―I think I have made a great mistake
―___________________
AI don’t think soYou really made an error
BI don’t think soIt’s really terrible
CI don’t think soIt’s not your fault
[答案]C
―I think things have been a bit difficult for us in the last couple of months
―___________We’ve been working hardbut still getting behind
AYou’re right
BI’m afraid
CI don’t think so
[答案]A
―I think things have been a bit difficult for us in the last couple of months
―___________We’ve been working hardbut still getting behind
AI’m afraid
BI don’t think so
CYou’re right
[答案]C
―I’d like a wakeup call at 7：00amplease
―OK_________
Ayou will certainly make it
BI’ll make sure you get one
Cjust do what you like
[答案]B
―I’m going to Beijing for a few days
―_________I wish I could go with you
AIt doesn’t matter
BForget it
CI really envy you
[答案]C
―If you can’t say what you’ve come to say at the meetingwhat’s the point
―_________but I think you might need to change your approach somewhat
AI am not sure
BI can see that
CI know that
[答案]B
―If you don’t believe in yourselfno one else will
―_________Confidence is really important
AThat’s not the point
BI don’t think so
CI couldn’t agree more
[答案]C
―Is it possible for you to workout the plan tonight
―_________________
AI think so
BI’ll do that
CI’d love to
[答案]A
―Is it possible for you to workout the plan tonight
―___________________
AI’ll do that
BI think so
CI’d love to
[答案]B
―It’s about a successful businessman’s management experienceisn’t it
―___________________
AMy pleasure
BThat’s right
CIt’s up to you
[答案]B
[首字母音序J]
―JackI’d like to have your opinions about my written report
―________But I have one suggestion
AThat’s a good idea
BYou are too modest
CIt looks fine to me
[答案]C
[首字母音序O]
―Overthetop You mean…
―_________________
AWellsometimes your coworkers feel that you are too loud
BNoI don’t
CThanks a lot
[答案]A
[首字母音序S]
―ScottI’d like to have your opinions about my written report
―________________But I have one suggestion
AThat’s a good idea
BYou are too modest
CIt looks fine to me
[答案]C
―Sorry for being lateI should have called you earlier
―_________I’ve just arrived
AThat’s no trouble
BYou are welcome
CThat’s all right
[答案]C
[首字母音序T]
―Terribly sorry to interruptbut may I use your dictionary
―Yes________
Aof course
Bit doesn’t matter
Cno hurry
[答案]A
―The Auto Show in the City Stadium has been canceled
―Ohno_________
AWhat a pity
BIt doesn’t matter
CIt’s not interesting at all
[答案]A
―The Auto Show in the City Stadium has been canceled
―Ohno_________
AIt doesn’t matter
BWhat a pity
CIt’s not interesting at all
[答案]B
―The trip ought not to take more than an hour
―__________It is at least two hours
AI guess so
BYou must be joking
CIt depends
[答案]B
―This project is too big for me to finish on time
―__________________
APlease dome a favor
BYou may ask for help
CI’ll give you a hand
[答案]C
―We could let some of the staff work from home________
―That’s a good idea
ADo you have any good ideas
BWhat do you think of it
CIs there anything else
[答案]B
―What are your teammates like
―_________________
AThey are all warmhearted and helpful
BThey all like sports and games
CThey are all good friends
[答案]A
―Which of these hats do you want
―_________Either will do
AI don’t mind
BNo problem
CGo ahead
[答案]A
―Who should be responsible for the accident
―The bossnot the workersThey just carried out the order_________
Aas are told
Bas told
Cas they told[答案]B
―Why didn’t you come to my birthday party yesterday
―_________________
AExcuse memy friend sent me a flower
BSorrybut my wife had a car accident
CFineI never go to birthday parties
[答案]B
―Will you go on a picnic with us tomorrow
―___________________
AYesbut I’ll have English classes
BSorryI have an appointment with DrBrown
CI’m afraid I have no idea
[答案]C
―Will you help me arrange a meeting with MrBrownplease
―__________________
ANono way
BNoI can’t
CSorry I can’tI have to finish my project rig ht now
[答案]C
―Wow This is a fantastic project I’ve never known you’re so creative
―_________________
ADon’t mention it
BGreatI dare to say I am a talent
CThanks for your compliments
[答案]C
[首字母音序Y]
―_________________
―You might as well write a thanksnote
AHow do you like the rewards
BWhat do you do with the rewards
CCould you suggest some ways of the rewards
[答案]C
―You have to believe in yourselfNo one else willif you don’t
―_________Confidence is really important
AIt’s not my cup of tea
BI don’t think so
CI couldn’t agree more
[答案]C
―You’d better not push yourself too hardYou can ask the team and listen
―__________________
AYou are right
BNowe can’t do that
CI think it will kill our time
[答案]A
第二题 词汇结构
[首字母音序A]
A child’s character is greatly influenced by his home_________
Acase
Benvironment
Csituation
[答案]B
After days of investigationthe police were_________reality
Aattempting
Bapproving
Capproaching
[答案]C
After days of investigationthe police were_________reality
Alooking into
Bapproaching
Cfinding
[答案]B
After days of investigationthe police were_________reality
Aattempting
Bapproving
Capproaching
[答案]C
All the team members tried their bestWe lost the game_________
Ahowever
Btherefore
Csince
[答案]A
All the_________guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
[答案]C
All_________glitters(闪闪发光) is not gold
Athat
Bwhich
Cwhat
[答案]A
All_________glitters(闪闪发光) is not gold
Awhich
Bthat
Cwhat
[答案]B
Although we can’t compete in terms of sizeI_________believe we hold an advantage in terms of dedication to customer service
Adid
Bdo
Chave
[答案]B
An agreement was reached on the_________of mutual respect and mutual interest
Abasic
Bbase
Cbasis
[答案]C
An appreciated gift and the gesture of providing it will_________your coworker’s day
Alook up
Blight up
Clift to
[答案]B
At a rough_________we will take another four weeks to finish this plan
Avalue
Bestimate
Caccount
[答案]B
At a rough_________we will take another four weeks to finish this plan
Avalue
Baccount
Cestimate
[答案]C
At a rough_________we will take another four weeks to finish this plan
Aestimate
Bvalue
Caccount
[答案]A
AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs
Amore likely
Bmore like
Cmore unlikely
[答案]A
AT&T found that employees with better planning and decisionmaking skills were_________to be promoted into management jobs
Amore like
Bmore likely
Cmore unlikely
[答案]B
[首字母音序B]
By the end of the yearthe sales plan for the next year_________
Awill be made
Bwill have been made
Chave been made
[答案]B
[首字母音序C]
_________CEO s spend planningthe more profitable their companies are
AThe more time
BThe more
CThe less time
[答案]A
_________CEO s spend planningthe more profitable their companies are
AThe more
BThe less time
CThe more time
[答案]C
______clearly communicate with and actively listen to employees is essential to improve their performance
ABe able to
BBeing able
CBeing able to
[答案]C
Companies are_________interested in your soft skills_________they are in your hard skills
Asothat
Basas
Cnotuntil
[答案]B
Compared_________EnglishChinese is generally believed to be more difficult to learn
Awith
Bfrom
Cagainst
[答案]A
Compared_________EnglishChinese is generally believed to be more difficult to learn
Aagainst
Bwith
Cfrom
[答案]B
Creativityespecially_________which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
Athat
Bthose
C
[答案]A
Current opinion among politicians is that she is_________stands for her principles
Aencourage
Bcourage
Ccourageous
[答案]C
[首字母音序E]
Effective leaders distill complex thoughts and strategies into simplememorable terms_________colleagues and customers can grasp and act upon
Awhen
Bthat
Cwho
[答案]B
Even the best continually seek ways to_________their skills
Asharp
Bsharpener
Csharpen
[答案]C
Every time I tried to say somethinghe would_________to something else
Amove off
Bmove on
Cmove over
[答案]B
[首字母音序F]
____________for my illnessI would have lent him a helping hand
AWithout being
BHad it not been
CNot having been
[答案]B
Fearing the reactions of top managersmiddle managers remained________Or provided optimisticfiltered information
Asilence
Bsilent
Csilently
[答案]B
Fiftyfive per cent of the respondents said that praise and attention from their supervisor would make them feel_________the company cared about them and their wellbeing
Aas if
Beven if
Clike
[答案]A
[首字母音序G]
Good work_________good pay
Adeserves
Brequests
Cdeserts
[答案]A
[首字母音序H]
_________his anger the employees called him MrThunderbut they loved him
ADue to
BIn spite of
CBecause
[答案]A
_________his angerthe employees called him MrThunderbut they loved him
ABecause
BIn spite of
CDue to
[答案]C
He’s tried his bestbut productivity hasn’t____________that much
Acarried on
Bcaught up
Cpicked up
[答案]C
He ordered that nothing_________until the police arrived
Awas touched
Bshould be touched
Chad been touched
[答案]B
He will write to me as soon as he_________home
Awill have returned
Breturns
Cwill return
[答案]B
He will write to me as soon as he_________home
Awill have returned
Bwill return
Creturns
[答案]C
He’s left nowbut productivity hasn’t_________that much
Acarried on
Bcaught up
Cpicked up
[答案]C
Her desire for the_________of a beautiful town reinained
Acreate
Bcreation
Ccreated
[答案]B
How do we expect to compete with a company that has such a huge____________and huge resources
Areduction
Brecommendation
Creputation
[答案]C
How do you get your members to_________as a team
Apull apart
Bpull up
Cpull together
[答案]C
[首字母音序I]
I’d like to know____________the forces for change come from
Awhere
Bwho
Cwhat
[答案]A
I believe that I have a lot to contribute_________a team environmentand am comfortable in both leadership and player roles
Ato
Bwith
Cfor
[答案]A
I have been very lucky to have had_________managers during my career so far
Aterrific
Bterrible
Cterrifying
[答案]A
I like to think_________I am always the one finding new ways to a situation or challenge
Ainside of the box
Bof the box
Coutside of the box
[答案]C
I think a big part of it is_________we know how to have fun on the job
Athat
Bwhich
Cwhy
[答案]A
I think the primary____________factor is there＇s been so much absence lately
Acontributing
Bcausing
Caffecting
[答案]A
I will ask them to_________a new designsomething a bit more toned down
Acome in
Bcome across
Ccome up with
[答案]C
I would recommend that you_________on following through with projects
Aworked
Bwork
Cwould work
[答案]B
If demand is rising but the firm_________from communication failurethen stocks will fall and there will be under staffing
Ahas been suffering
Bis going to suffer
Cis suffering
[答案]C
If I take the time to talk with my manager at the beginning of a projectwe_________off to a great start on the same page
Acan get
Bhave got
Cget
[答案]A
In high schoolI am equally comfortable_________as a member of a team and independently
Ato work
Bworking
Cwork
[答案]B
In today’s environment_________people are often burned outit’s important for employees to have a personal connection with you and the work you believe in
Awhen
Bwhere
Cwhile
[答案]B
In today’s environment_________people are often burned outit’s important for employees to have a personal connection with you and the work you believe in
Awhere
Bwhen
Cwhile
[答案]A
It is through enthusiasm and quiet intensity________we transform creativity and vision into the technologies
Athat
B
Cwhich
[答案]A
It is through enthusiasm and quiet intensity_______we transform creativity and vision into the technologies
Awhich
B
Cthat
[答案]C
[首字母音序L]
Learning new things has always been a great_________for me
Amotivator
Bmotivate
Cmotivation
[答案]A
Linda walked at the head_________by her colleagues
Afollowed
Bfollowing
Cto follow
[答案]A
Linda walked at the front_________by her colleagues
Afollowed
Bfollowing
Cto follow
[答案]A
[首字母音序M]
_________managers spend most of their time in facetoface contact with othersbut they spend much of it obtaining and sharing information
ANot only
BDo not only
CNot only do
[答案]C
My leather shoes cost me_________the last pairs I bought
Athree times as
Bthree time as
Cthree times as much as
[答案]C
[首字母音序O]
_________on the hilltopyou could enjoy the scenery of the city bathed in the sun
AStanding
BStand
CStood
[答案]A
_________on the hilltopyou could enjoy the scenery of the city bathed in the sun
AStood
BStand
CStanding
[答案]C
On hearing the news of_________the major exam againthe girl burst into tears
Aher having failed
Bshe failed
Cher being failed
[答案]A
[首字母音序P]
Please ask the solicitor what his_________would be to take the case to court
Afare
Bfee
Csalary
[答案]B
please_________your hand if you have any question at all
Araise
Brise
Carise
[答案]A
[首字母音序R]
Redundancy happens when employees need to_________their workforceAnd as a result
Areform
Breproduce
Creduce
[答案]C
Regular and concrete feedback is important_________who is not performing up to her potential
Awhen to deal with a worker
Bwhen dealing with a worker
Cwhen dealt with a worker
[答案]B
[首字母音序S]
Selfesteem needs might include the_________from a workplace
Arewards
Brewarded
Crewarded
[答案]A
She is very adaptive and soon adapted_________to the campus life
Awith
Bto
Cas
[答案]B
She was very adaptive and soon adapted_________the campus life
Awith
Bas
Cto
[答案]C
Supervisors should_________their employees in twoway communication so that understanding takes place
Aenable
Bengage
Cencourage
[答案]B
[首字母音序T]
_________the deepening of China’s economic reformsthere is greater cooperation
AWith
BAs well as
CFor the sake of
[答案]A
_________the importance of Englishwe should put more effort into it and try to learn it well
AGave
BGiving
CGiven
[答案]C
_________the importance of Englishwe should put more effort into it and try to learn it well
AGiven
BGiving
CGave
[答案]A
_________the jobemployers don’t want to hire people who are difficult to get along with
ADespite of
BRegardless
CRegardless of
[答案]C
_________there is smokethere is fire
AIf
BWhen
CWhere
[答案]C
Team members are_________as unique people with irreplaceable experiencespoints of viewand knowledge to contribute
Atreated
Bviewed
Cknown
[答案]B
The demands and requirements placed on the CEO of Sony are different from_________on the manager of your local Wendy’s restaurant
Athese
Bthose
Cwhich
[答案]B
The Human Resource Managing Department at Honda is given specific instructions_______employ the best possible workers
Ahow to
Bon what to
Con how to
[答案]C
The key_______successful implementation is clearly communicating the strategy to the whole company
Ato
Bin
Cof
[答案]A
The leader_________at creating opportunities to provide rewardsrecognition and thanks to his or her staff
Aexceeds
Bexcellent
Cexcels
[答案]C
The majority of these team challenges_________anywhere
Acan deliver
Bare delivered
Ccan be delivered
[答案]C
The reason_________he was absent from class yesterday was that he was ill and hospitalized
Afor
Bwhy
Cthat
[答案]B
The responsibilities in handbook_________that managers have to be concerned with efficiency and effectiveness in the work process
Aimply
Bindicate
Cinterrupt
[答案]B
The team creates an environment_________people are comfortable in communicatingadvocating positionsand taking action
Athat
Bwhich
Cin which
[答案]C
The workmen want to_________the number of working hours and to increase pay
Adelete
Bdecrease
Cdepress
[答案]B
The workmen want to_________the number of working hours and to increase pay
Adecrease
Bdelete
Cdepress
[答案]A
Their economy is export_________
Aoriented
Borientating
Corientation
[答案]A
There is no_________the fact that he is the best student in the class
Adeny
Bdenies
Cdenying
[答案]C
They depend on each other to surviveIn other wordsthey are_________for survival
Ainterwoven
Binterdependent
Cinternational
[答案]B
They have come to the conclusion_________this winter will be even colder than before
Athat
Bfor
Cwhich
[答案]A
They weren’t too keen_________the idea at first because they thought it was not practical enough
Aof
Bon
Cin
[答案]B
They_________all their computing workiethey arrange for some outside company to do the work
Aoutsource
Boutside
Coutsell
[答案]A
They_________all their computing workiethey arrange for some outside company to do the work
Aoutsource
Boutside
Coutbreak
[答案]A
This is the man_________last night
Awhom I saw him
Bwho I saw him
Cwhom I saw
[答案]C
This is the man_________last night
Awhom I saw him
Bwhom I saw
Cwhat I saw
[答案]B
To build the reservoir(水库) thousands of people have to be_________
Arelocated
Brepeated
Creopened
[答案]A
[首字母音序W]
_________we can’t compete in terms of size I do believe we hold an advantage in terms of dedication to customer service
ATherefore
BBut
CAlthough
[答案]C
We need_________comm uni cation skills：listen carefullythink before you speak and manage conflicts diplomatically
Aoutstanding
Bplain
Cgeneral
[答案]A
We_________with achievement
Adone
Bare obsessed
Ccatch up
[答案]B
We’ve asked the designers we used before to_________up with some designs for us
Acome
Bhurry
Cget
[答案]A
Wendy suggests that we_________tomorrow
Ashall go
Bshould go
Cwill go
[答案]B
Wendy suggests that we_________tomorrow
Awill go
Bshall go
Cshould go
[答案]C
Wendy suggests that we_________tomorrow
Ashould go
Bshall go
Cwill go
[答案]A
What can we expect__________him
Ain
Bfrom
Con
[答案]B
What you need to do is to keep things short and sweet_________just the
Aquestions
Btopics
Chighlights
[答案]C
What you need to do is to keep things short and sweetjust the_________
Aquestions
Btopics
Chighlights
[答案]C
When people are surrounded by_________communication and encouragementthey can find the courage to tryfailredoand try again
Acomplicated
Bconstant
Ccorporate
[答案]B
When the message finally reached the Command Centerit____________mutatedto becomeSend three and fourpencewe’re going to a dance
Awas
Bhad
Chave
[答案]B
When the message finally reached the Command Centerit_________mutated to becomeSend three and fourpencewe’re going to a dance
Awas
Bhad
Chave
[答案]B
―Who should be responsible for the accident
―The bossnot the workersThey just carried out the order_________
Aas are told
Bas told
Cas they told
[答案]B
Who was_________the meeting
Achairing
Bleading
Ccharging
[答案]A
Without his assistanceI_________the research last month
Awould not have completed
Bcould not finish
Cshould not finish
[答案]A
Without human resourcesno organization can_________the groundlet alone do business and make profits
Aget off
Bget up
Cget on
[答案]A
[首字母音序Y]
You can’t_________to sit backeven though it might be tempting
Aafford
Bstand
Cbeat
[答案]A
You have a lot of creative thoughts and your enthusiasm________work projects is very much appreciated
Aregarded with
Bregarding with
Cregarding
[答案]C
第三题 阅读选择题
[短文首字母音序A]
A team of about 35 employees had come together for a team building eventThey were a youngbright and enthusiastic teamHoweverone of their chief problems was the fact that they wouldn’t share information or solutions with each otherand the team leader thought they were too focused on themselves and not on the teamAs a resultshe brought them all into the cafeteriaAll of the tables and chairs had been stored awayand fun decorations and hundreds of different colored balloons had been placed around the room
In the center of the room was a big box of balloons that hadn’t been blown up yetThe team leader instructed everybody to pick a balloonblow it upand write their name on itbut they had to be careful not to burst the balloon
Although they were given a second chance if their first balloon poppedthey were out of the game the second time roundIn the endabout 30 team members wrote their names without their balloons poppingThey were then asked to leave the room andafter five minutesthe team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the roomAfter 15 minutes of searchingno one had found their balloonand the team were told that they were then going to move on to the third round of the activity
In this roundeach team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on itWithin two minuteseverybody had their own balloonThe team leader summarized the activity thus We are much more efficient when we are willing to share with each other and much better at problem solving when we are working togethernot individually
Sometimesmembers of teams create obstacles by focusing solely on their own pursuits and goalsEvery member of the team should ask themselves on a regular basis what they are doing and what they can do for the team
操作提示通题目拉选项框选择正确答案
1This team building event was aimed at_______
Ahelping these youngbright and enthusiastic employees become more concentrated on their work
Bmaking the team members know how to share information or solutions and cooperate with each other
Cbuilding up team morale
[答案]B
2This event was held in_______
Aa selfservice restaurant
Ba coffee shop
Ca classroom
[答案]A
3About how many team members were out of the second round of the activity
A30
B35
C5
[答案]C
4Which statement below is correct
AIn the second roundevery one of the team had found their balloons after 15 minutes
BIn the third roundthe team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room
CIn the third roundeverybody had their own balloon with help from others within 2 minutes
[答案]C
5What was the event going to teach these employees
ASharing and cooperating with other team members is more efficient when they are working together
BFocusing solely on employees’ own pursuits is not allowed in workplace
CFailure of teamwork is caused by individual
[答案]A
[短文首字母音序G]
HOW TO HANDLE A BAD PERFORMANCE REVIEW
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it’s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It’s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don’t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
操作提示通题目拉选项框选择正确答案
1What should you do when you are given a bad performance review
AArgue with your boss
BMake immediate remarks
CStay calm and listen carefully
[答案]C
2What should you do after you are given a bad performance review
AQuit your job immediately
BInsist on making comments
CLearn from the review
[答案]C
3What should you do if you do not agree with the bad performance review
ATell the boss directly that you do not agree with the review
BMake a written statement on your own behalf if it is allowed
CDo not express your different understanding in a written statement
[答案]B
4How do you improve a bad performance review
AUnderstand the established performance standards
BLearn more about what the employee wants or expects
CLearn what the person who gives the review may think
[答案]A
5Why should we understand the cause of a bad performance review
ABecause it helps the employee to get promoted immediately
BBecause it encourages and motivates the worker to do better
CBecause it prevents the employee from professional growth
[答案]B
[短文首字母音序H]
Have you noticed the courage buried in the word encourageTo create a culture in which innovation flourishes takes courageDetermined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewardedHere are three ways to do that
Put innovation at the heart of strategyand persist it in every messageThink of innovation strategy as a pyramidbig bets at the topa few projects in development in the middleand a broad base of continuous improvementslasting contributionsand earlystage new ideas at the bottom
Define jobs around innovationMake it a job prerequisiteConsider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosingNow many hightech companies know that they can’t get the best talent without providing this kind of flexibilityAnd some of those selfselectedselforganized projects might even result in a blockbuster product or line of businessFor 3Mit was the Postit note
Recognize innovation in every part of the companyTo build a culture of creativity and innovationGillette developed an innovation fair in which every unit could show off its most promising new conceptsIt shows that everyone has a role to play in a culture of innovation
To go from idea to successful innovation requires a great deal of support and collaborationWhen people are surrounded by constant communication and encouragementthey can find the courage to tryfailredoand try again
21What is necessary in creating an innovation culture
ACommunication
BCourage
CImitation
[答案]B
22How does 3M create its innovation culture
APut innovation at the heart of strategyand persist it in every message
BDefine jobs around innovation
CRecognize innovation in every part of the company
[答案]B
23The word prerequisite inMake it a job prerequisitemeans_______
Arequired as a prior condition
Bgoing after
Cprior to request
[答案]A
24The formation from idea to innovation needs_______
Adiscussion and revision
Bfailure and courage
Csupport and cooperation
[答案]C
25Which is NOT mentioned in the creation of innovation
APut innovation in the extremely key place of the strategy
BDevelop innovation in every part of the company
CPut innovation into effect
[答案]C
HOW GOOGLE CONTINUES TO KEEP EMPLOYEES HAPPY
Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can’t providebowling alleysfree haircutsgym membershipsand shuttles to and from workThe company’s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simplecreating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It’s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that’s what’s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
操作提示通题目拉选项框选择正确答案
1How would you describe Google
AMediumsized international company
BLarge global enterprises
CLarge American company
[答案]B
2Which one does NOT belong to the methods that Google motivate its employees
APromoting the employee who has more influence on Google the higher job position
BShuttling the employees between home and office
COffering entertaining equipment in workplace
[答案]A
3Who founded Google
ALarry Page and Sergey Brin
BKaren May
CSergey Brin
[答案]A
4If you are a normal employee of Googlewhat could you do EXCEPT
AKnow all information of Google and discuss questions with your leaders
BOnly work for the project you choose
CPlay bowling with your colleagues and get away from mundane errands
[答案]B
5What is Google’s secret to success
AInnovating hitech products
BPaying high salary to the employees and practicing strict management
CValuing the happiness of its employees as much as innovating good products
[答案]C
HOW TO HANDLE A BAD PERFORMANCE REVIEW
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it’s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It’s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don’t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
操作提示通题目拉选项框选择正确答案
1What should you do when you are given a bad performance review
AArgue with your boss
BMake immediate remarks
CStay calm and listen carefully
[答案]C
2What should you do after you are given a bad performance review
AQuit your job immediately
BInsist on making comments
CLearn from the review
[答案]C
3What should you do if you do not agree with the bad performance review
ATell the boss directly that you do not agree with the review
BMake a written statement on your own behalf if it is allowed
CDo not express your different understanding in a written statement
[答案]B
4How do you improve a bad performance review
AUnderstand the established performance standards
BLearn more about what the employee wants or expects
CLearn what the person who gives the review may think
[答案]A
5Why should we understand the cause of a bad performance review
ABecause it helps the employee to get promoted immediately
BBecause it encourages and motivates the worker to do better
CBecause it prevents the employee from professional growth
[答案]B
[短文首字母音序I]
If there’s one word that captures the essence of what is occurring in the world todayit’schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholarshow can employers create suitable conditions for a successful change processAnd what can employees do to get through it
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplaceknow what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channelsDon’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fearsdealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourselfChange is a time when one’s confidence about one’s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don’t be stiffIt will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimisticKeep a positive attitude and don’t let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world’s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Asurvive
Bcut down on the number of workers
Creshuffle the organization
[答案]A
22No industry is exemptmeans_________
ANo industry is an example
BNo industry is an exception
CNot every industry can be exempted
[答案]B
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
24How many suggestions does the author put forward
A4
B5
C6
[答案]C
25From the passagewe know that Robin Sharma is _________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
If there’s one word that captures the essence of what is occurring in the world todayit’schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholarshow can employers create suitable conditions for a successful change processAnd what can employees do to get through it
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplaceknow what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channelsDon’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fearsdealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourselfChange is a time when one’s confidence about one’s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don’t be stiffIt will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimisticKeep a positive attitude and don’t let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world’s mostsoughtafter leadership and personal success experts
21Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Acut down on the number of workers
Breshuffle the organization
Csurvive
[答案]C
22No industry is exemptmeans_________
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
[答案]A
23The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
24How many suggestions does the author put forward
A4
B5
C6
[答案]C
25From the passagewe know that Robin Sharma is_________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
In 1916a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielle et Generalewhich set forth five distinct functions of managing that Fayol insisted were applicable in any industryIn the 1950’smanagement textbooks began to incorporate some of a Fayol’s ideas into their contentand todaymanagement courses still use many of his ideas to teach management to business students
Planning
Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers to be aware of challenges facing their businessesand then it requires managers to forecast future business and economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach themThey reevaluate their plans as conditions change and make adjustments as necessary
Organizing
Managers organize by bringing together physicalhuman and financial resources to achieve objectivesThey identify activities to be accomplishedclassify activitiesassign activities to groups or individualscreate responsibilities and delegate authorityThey then coordinate everything so operations run smoothly
Leading
Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can influence their personnel to view situations from their perspectivesLeading also involves supervision of employees and their work
Controlling
Controlling involves measuring achievement against established objectives and goalsIt also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of actionManagers first establish objectives and goalsthen measure achievementsidentify anything that is keeping the company from achieving their objectives and goalsand provide means of correction if necessary
Staffing
Without human resourcesno organization can get off the groundlet alone do business and make profitsSome distinct features of the staffing function are：
●It puts the right man in the right job
●It is an ongoing activity as employees keep leaving and joining the companythey also retire from time to time leaving empty places in various positions
●Efficiency is a prime focus of this function as managing people is the toughest job there iseverything must be accounted forleavespaymentsbenefitsmedical allowancessocial security accounting and much more
21What is the main idea of this passage
ATo introduce some of the author’s ideas about management
BTo introduce five distinct functions of managing proposed by Fayol
CTo promote the book entitled Administration Industrielle et Generale
[答案]B
22What are the influence of Fayol’s book Administration Industrielleet Generale
AIt is of no influence at all for today
BIt is nearly forgotten by the world
CIt is still great effect on current management courses
[答案]C
23Which step of managing refers to bring staff together and tell them what to do
ALeading
BOrganizing
CStaffing
[答案]B
24Which item in Chinese below has not mentioned as things needed to take care for people management
A住房公积金
B医疗补贴
C请假
[答案]A
25In the step of________managers need to find out obstacles in the course of achieving company’s objectives and goals
Acontrolling
Bleading
Cplanning
[答案]A
[短文首字母音序T]
The meaning ofcommunicationgoes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe’re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe’re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
21Confirming reception of the sent messages means_________
Athe messages are sent to right receivers
Bthe messages are correctly understood
Cthe messages are correctly understood by right receivers
[答案]C
22In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain
AConceiving
BSending
CReceiving
[答案]A
23What is Chinese whispers
AWho whispers in Chinese
BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
[答案]B
24Allocative failure does NOT happen when_________
Athe right information goes to the right place
Ba company gathers false information
Cthe correct information is not received by the right department or person
[答案]A
25According to the passagewhich of the following cases does NOT belong to human failure
ADecreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
[答案]C
[短文首字母音序W]
HOW GOOGLE CONTINUES TO KEEP EMPLOYEES HAPPY
Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can’t providebowling alleysfree haircutsgym membershipsand shuttles to and from workThe company’s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simplecreating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It’s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that’s what’s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
操作提示通题目拉选项框选择正确答案
1How would you describe Google
AMediumsized international company
BLarge global enterprises
CLarge American company
[答案]B
2Which one does NOT belong to the methods that Google motivate its employees
APromoting the employee who has more influence on Google the higher job position
BShuttling the employees between home and office
COffering entertaining equipment in workplace
[答案]A
3Who founded Google
ALarry Page and Sergey Brin
BKaren May
CSergey Brin
[答案]A
4If you are a normal employee of Googlewhat could you do EXCEPT
AKnow all information of Google and discuss questions with your leaders
BOnly work for the project you choose
CPlay bowling with your colleagues and get away from mundane errands
[答案]B
5What is Google’s secret to success
AInnovating hitech products
BPaying high salary to the employees and practicing strict management
CValuing the happiness of its employees as much as innovating good products
[答案]C
第四题 阅读判断题
[短文首字母音序A]
VISION AND EXECUTIONTWO SIDES OF A SUCCESSFUL STRATEGY
A strategic plan is not the end goal of the strategic planning processit is the framework for successfully implementing a strategyUntil a strategic plan is put into effectit has no real value
There are several keys to successful implementationFirstpeople directly involved in executing the strategy must be included in the planning processStrategic planning is no longer a topdown directiveWithout the input and feedback of the people responsible for executing on the strategya seemingly solid strategy is likely to fall apart when implementation is attempted
The next key to successful implementation is clearly communicating the strategy to the whole companyThe communication should ensure that everyone in the company understands and accepts the strategy as the best path forwardand not simply the leadership’s latest ideaWithout clear communicationemployees lack a sense of ownership and clarity of purposeWhen a strategy is not understood or embracedit usually results in misunderstanding and uneven commitments to implementation
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operationsEven the most brilliant strategy faces failure if it cannot be explained clearly and concisely
操作提示正确选T错误选F
1The final goal of the strategic planning process is a strategic plan[答案]F
2A strategic plan is valuable if it is executed[答案]T
3There are four keys to successful implementation[答案]F
4A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy[答案]T
5Leadership’s idea determines all[答案]F
[短文首字母音序C]
CREATE A POSITIVE WORKPLACE CULTURE
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built over time and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture and is able to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt is the way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others may be unwritten rules that are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as being good to work for’ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
操作提示正确选T错误选F
1A positive work culture will give workers more satisfaction[答案]T
2Positive cultures have a lot to do with leadership vision and values[答案]T
3The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive[答案]F
4In competitive marketsleaders are under more and more pressure to keep a positive work culture[答案]T
5Positive work culture can be built in a short period of time[答案]F
[短文首字母音序H]
HABITS OF HIGHLY EFFECTIVE COMMUNICATORS
It’s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don’t communicate in a clearcredible and authentic wayHere are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don’t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that’s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don’t become overly fixated on eloquence for eloquence’s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon’t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today’s environmentwhere people are often burned outit’s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you’re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won’t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don’t always go hand in hand[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention[答案]F
28Using technical jargon makes a leader convincing[答案]F
29Communicating sincerely is always the best[答案]T
30Observation is as important as communication when you want to know what people really think[答案]T
[短文首字母音序I]
In competitive marketsleaders are under increased pressure to maintain a positive work cultureA positive work culture cultivates greater employee satisfactiongreater employee satisfaction contributes to higher performancehigher performance impacts improved client outcomesimproved client outcomes contribute to service excellence
Positive work cultures are built overtime and need constant attentionSuch cultures are dependent on leadership vision and values
An effective leader sets the tone for the teamencourages a positive workplace culture an disable to bring about cultural change
Workplace culture is made up of the shared attitudesbeliefsbehaviorsvalues and expectations that influence the way people work in the workplaceIt isthe way we do things around here
Some cultural aspects are understood by all and are obvious such as turning up for wok on timewhile others maybeunwritten rulesthat are not so obvious for example how personal issues are resolved with work colleagues
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplaceThere are also factors out of their controlsuch as slumps in global prices or a change in demand and supplyThe company canhowevercontrol how they respond to these factors
Those companies that do create positive workplace environments develop a reputation in their community as beinggood to work for’ and have a competitive edgeNot only are these companies more able to attract and retain peoplethey tend to be more stable as they proactively deal with issues and adapt to change
Teams work best when they are clear about what is expected of themThey are more able to deal with difficult issues if they feel the values of the organization are supportive of them
For a workplace culture to be positivethe direction and actions of the business must be consistent with the core values of the people in the workplaceThe people must trust each other and be able to openly express and exchange ideas
Working through these steps will help with developing a positive business culture
26A positive work culture will give workers more satisfaction[答案]T
27Positive cultures have a lot to do with leadership vision and values[答案]T
28The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive[答案]F
29In competitive marketsleaders are under more and more pressure to keep a positive work culture[答案]T
30Positive work culture can be built in a short period of time[答案]F
THE RIGHT WAY TO MOTIVATE EMPLOYEES
It’s important for a CEO to be passionate and enthusiasticbut there’s a line of professionalism that must always be maintained
According to a report from the technology website Venture BeatPayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn’t have the passion to use the products they work for
According to the websitepart of the leaked letter reads
It’s been brought to my attention that when testing paying with mobile at Cafe 17 last weeksome of you refused to install the PayPal appand others didn’t even remember their PayPal passwordsThat’s unacceptable to meand the rest of my teameveryone at PayPal should use our products where availableThat＇s the only way we can make them betterand better
In closingif you are one of the folks who refused to install the PayPal app or if you can’t remember your PayPal passworddo yourself a favorgo and find something that will connect with your heart and mind elsewhere
While not obvious at firstthe letter reveals a problem of morale and culture at PayPalAs an executiveyou certainly want your employees to use and promote your productsHoweverwhen faced with a situation where staff isn’t embracing what they makeyou need to investigate the root of the problemnot threaten
When faced with internal problemsgood executives start by asking whyThey reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix itSending out a onesided note about the problem is not leadingit’s retreating
Leadership starts by listeningGood executives need to get out among the staff and ask questions and listen without judgment or reactionThe fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by selfreflectionAt the end of the dayif his employees have to be forced to use the apphow can he expect consumers to want to willingly pay to use it Marcus should have focused on three questions
Why are you not using the app
What is it that we can do to ensure you use our app
What do you need from me
操作提示正确选T错误选F
1A CEO only needs to be passionate and enthusiastic[答案]F
2It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords[答案]T
3A onesided note refers to the root of PayPal’s problem[答案]F
4When faced with internal problemsgood executives find the root of a problem in their executive team first[答案]T
5Good executives need to give feedback immediately when they are listening to the staff[答案]F
It’s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don’t communicate in a clearcredible and authentic wayHere are 5essential communication practices of effective leaders：
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don’t align with your wordsyou a restoring up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylookout for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that’s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don’t become overly fixated on eloquence for eloquence’s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visibleVisibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon’t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today’s environmentwhere people are often burned outit’s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you’re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers maybe reluctant to express their real opinions to you directlyYou won’t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
26Communication and leadership don’t always go hand in hand[答案]F
27The saydo gap happens when people misunderstand their leader＇s intention[答案]F
28Using technical jargon makes a leader convincing[答案]F
29Communicating sincerely is always the best[答案]T
30Observation is as important as communication when you want to know what people really think[答案]T
[短文首字母音序M]
Nokia executives attempted to explain its fall from the top of the smart phone pyramid with three factors(1) that Nokia was technically inferior to Apple(2) that the company was complacent and(3) that its leaders didn’t see the disruptive iPhone coming
It has also been argued that it was none of the aboveNokia lost the smart phone battle because of divergent shared fears among the company’s middle and top managers which led to companywide inertia that left it powerless to respond to Apple’s game
Based on the findings of an indepth investigation and 76 interviews with top and middle managersengineers and external expertsthe researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth
The fear that froze the company came from two placesFirstthe company’s top managers had a terrifying reputationSome members of Nokia’s board and top management were described as extremely temperamental and they regularly shouted at peopleat the top of their lungsIt was very difficult to tell them things they didn＇t want to hearSecondlytop managers were afraid of the external environment and not meeting their quarterly targetswhich also impacted how they treated middle managers
Top managers thus made middle managers afraid of disappointing themMiddle managers were told that they were not ambitious enough to meet top managers’ goals
Fearing the reactions of top managersmiddle managers remained silent or provided optimisticfiltered informationThusmiddle managers directly lied to top management
Worsea culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments
Beyond verbal pressuretop managers also applied pressure for faster performance in personnel selectionThis led middle managers to over promise and under deliverOne middle manager told us that you can get resources by promising something earlieror promising a lotIt’s sales work
While modest fear might be healthy for motivationabusing it can be like overusing a drugwhich risks generating harmful side effectsTo reduce this riskleaders should coordinate with the varied emotions of the staffNokia’s top managers should have encouraged safe dialogueinternal coordination and feedback to understand the true emotion in the organization
26Nokia lost the smart phone battle because its technology is not as good as that of Apple[答案]F
27Nokia’s middle managers were frank to tell the truthbut the top ones didn’t listen to them[答案]F
28Nokia’s top managers were too moody to hear anything good but harsh[答案]T
29Middle managers in Nokia delivered results more than they promised earlier[答案]F
30Nokia’s top managers should have had better conversation techniques to encourage internal coordination and truth[答案]T
[短文首字母音序P]
Performance management aims to acknowledge employee achievementssupport their personal and professional developmentand motivate and empower them to perform their work effectivelyPerformance management helps employees to develop their understandingknowledge and skills so that they can contribute to the achievement of the enterprise’s goals and gain personal and job satisfactionIt is a vital part of any quality human resource system
Every enterprise wants and should expect high performance from each employeeThe elements of a competencybased performance management system willif implemented wellenable high performance which will define enterprise and personal successUsing performance management processesan enterprise can be better placed to meet competitive challengesThis is done by
●identifying the critical positions
●determining the most important competencies for those positions
●providing the educationtraining and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is performance appraisal’Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standardsIt is a systematic process of feedback on an employee＇s work performanceand agreement to future training plansjob goals and job aspirations
To be effectivea performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goalsUnits of competency provide a very effective tool for setting benchmarks or criteria for work performanceThe performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review
操作提示正确选T错误选F
1Performance management is a very important part of any quality human resource system[答案]T
2The aim of performance management is to punish the unqualified employees[答案]F
3An enterprise can be better placed to meet competitive challenges by providing the educationtraining and feedback required by employeesfor example[答案]T
4Every enterprise can expect high performance from each employee[答案]F
5Performance management is also called performance appraisal[答案]F
[短文首字母音序T]
TIPS FOR TEAM BUILDING
When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropesTraditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work
I’m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a couple of days each yearinstead you need to think of team building as something you do every single day
Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to workout how to work together as a team to approach the problem
Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalities insteadit is often the fact that the team members haven＇t agreed on how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization’s agendahold potluck lunchestake the team to a sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each other’s livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou’ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
26Team building event is traditionally related to playing games at resort[答案]T
27The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building[答案]F
28Retreatin the first paragraph means withdrawal of troops after a defeat[答案]F
29Ice breaking motivates team members to compete with each other[答案]F
30A good teamwork culture enables individuals to make more efforts together[答案]T
THE RIGHT WAY TO MOTIVATE EMPLOYEES
It’s important for a CEO to be passionate and enthusiasticbut there’s a line of professionalism that must always be maintained
According to a report from the technology website Venture BeatPayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn’t have the passion to use the products they work for
According to the websitepart of the leaked letter reads
It’s been brought to my attention that when testing paying with mobile at Cafe 17 last weeksome of you refused to install the PayPal appand others didn’t even remember their PayPal passwordsThat’s unacceptable to meand the rest of my teameveryone at PayPal should use our products where availableThat＇s the only way we can make them betterand better
In closingif you are one of the folks who refused to install the PayPal app or if you can’t remember your PayPal passworddo yourself a favorgo and find something that will connect with your heart and mind elsewhere
While not obvious at firstthe letter reveals a problem of morale and culture at PayPalAs an executiveyou certainly want your employees to use and promote your productsHoweverwhen faced with a situation where staff isn’t embracing what they makeyou need to investigate the root of the problemnot threaten
When faced with internal problemsgood executives start by asking whyThey reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix itSending out a onesided note about the problem is not leadingit’s retreating
Leadership starts by listeningGood executives need to get out among the staff and ask questions and listen without judgment or reactionThe fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by selfreflectionAt the end of the dayif his employees have to be forced to use the apphow can he expect consumers to want to willingly pay to use it Marcus should have focused on three questions
Why are you not using the app
What is it that we can do to ensure you use our app
What do you need from me
操作提示正确选T错误选F
1A CEO only needs to be passionate and enthusiastic[答案]F
2It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords[答案]T
3A onesided note refers to the root of PayPal’s problem[答案]F
4When faced with internal problemsgood executives find the root of a problem in their executive team first[答案]T
5Good executives need to give feedback immediately when they are listening to the staff[答案]F
[短文首字母音序V]
VISION AND EXECUTIONTWO SIDES OF A SUCCESSFUL STRATEGY
A strategic plan is not the end goal of the strategic planning processit is the framework for successfully implementing a strategyUntil a strategic plan is put into effectit has no real value
There are several keys to successful implementationFirstpeople directly involved in executing the strategy must be included in the planning processStrategic planning is no longer a topdown directiveWithout the input and feedback of the people responsible for executing on the strategya seemingly solid strategy is likely to fall apart when implementation is attempted
The next key to successful implementation is clearly communicating the strategy to the whole companyThe communication should ensure that everyone in the company understands and accepts the strategy as the best path forwardand not simply the leadership’s latest ideaWithout clear communicationemployees lack a sense of ownership and clarity of purposeWhen a strategy is not understood or embracedit usually results in misunderstanding and uneven commitments to implementation
Another key to the successful execution of a strategic plan is the clear and straightforward description of the plan and its operationsEven the most brilliant strategy faces failure if it cannot be explained clearly and concisely
操作提示正确选T错误选F
1The final goal of the strategic planning process is a strategic plan[答案]F
2A strategic plan is valuable if it is executed[答案]T
3There are four keys to successful implementation[答案]F
4A good strategy is likely to fall apart if without the input and feedback of the people responsible for executing on the strategy[答案]T
5Leadership’s idea determines all[答案]F
[短文首字母音序W]
When Jack Welchthe Chairman and CEO at General Electric(GE) retired in 2001he could look back at a very successful careerHe became CEO in 1981 at the age of 45At that timeGE had a very complex organizational structure with considerably bureaucratic rules
One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number lor2 in the irrespective areasIf this was not the casemanagers had the options of fixing the problemselling their particular businessor closing itIn an effort to streamline the organizationWelch removed the sector level and eliminated thousands of salaried and hourly employee positions
The restructuring was followed by changing the organizational culture and the managerial styles of GE’s managersOne such program was the WorkOut(群策群力) Groups of managers were assembled to share their views openly in threeday sessionsAt the beginning of the meetingsthe superior presented the challenges for his or her organizational unitThen the superior had to leaverequesting the groups to find solutions to the problemsFacilitators(会议持) helped these discussionsOn the last daythe superior was presented with proposed solutionsHe or she then had three choicesto accept the proposalnot to accept itor to collect more informationThis process put great pressure on the superior to make decisions
Another program to improve effectiveness and efficiency was Best PracticesThe aim was to learn from other companies how they obtained customer satisfactionhow they related to their suppliersand in what ways they developed new productsThis helped the GE people to focus on the processes in their operations that would improve the company’s performance
Jack Welch was personally involved in developing managers at GE’s training center in CrotonvilleLeadersWelch suggestedare not only those who achieve results but also those who share the values of the company
26Jack Welch retired at the age of 65[答案]T
27Jack Welch insisted that each of the businesses should beat least number 3in their respective area[答案]F
28If the business could not meet Welch’s change requirementsits manager had 3choices[答案]T
29The restructuring went before changing the organizational culture and the managerial styles of GE’s managers[答案]T
30The Work Outlasted a week[答案]F
When you think of team buildingdo you immediately picture your group off at a resort playing games or hanging from ropesTraditionallymany organizations approach team building in this way butthenthey wonder why that wonderful sense of teamwork that has been displayed at the retreat or the seminar fails to impact longterm beliefs and actions back at work
I’m not averse to retreatsplanning sessionsseminars and team building activitiesin fact I lead thembut they have to form part of a much larger teamwork effortYou will not build teamwork byretreatingas a group for a couple of days each yearinstead you need to think of team building as something you do every single day
Form teams to solve real work issues and to improve real work processesProvide training in systematic methods so the team expends its energy on the projectnot on trying to workout how to work together as a team to approach the problem
Hold department meetings to review projects and progressto obtain broad inputand to coordinate shared work processesIf there is friction between team membersexamine the work processes they mutually ownthe problem is not usually their personalities insteadit is often the fact that the team members haven＇t agreed on how they will deliver a product or serviceor the steps required to get something done
●Build fun and shared occasions into the organization’s agendahold potluck lunchestake the team to a sporting eventsponsor dinner sat a local restaurantgo hiking or go to an amusement parkHold a monthly company meetingsponsor sports teams and encourage cheering team fans
●Use icebreakers and teamwork exercises at meetingsthese help team members get to know each othershare details about each other’s livesand have a laugh together
●Celebrate team successes publiclyThere are many ways you could do thisfor instance by buying everyone the same Tshirt or hatputting team member names in a draw for company merchandise and gift certificatesThe only thing limiting you is your imagination
If you do the types of teamwork building listed aboveyou’ll be amazed at the progress you will make in creating a teamwork culturea culture that enables individuals to contribute more than they ever thought possibletogether
26Team building event is traditionally related to playing games at resort[答案]T
27The author claims that playing games together is as important as forming teams to solve real work issues and to improve real work processes for team building[答案]F
28Retreatin the first paragraph means withdrawal of troops after a defeat[答案]F
29Ice breaking motivates team members to compete with each other[答案]F
30A good teamwork culture enables individuals to make more efforts together[答案]T
第五题 写作题
根求写作文[工作选择]
[试题]Suppose you are to make a choice between the twoone is to work in a stateowned business(国企业) and the other in a joint venture(合资企业)Write a short passage to explain the reasons for your choiceYou should write no less than 100 words
题目My Work ChoiceStateowned Business or Joint Venture
容包括方面
(1)工作国企业利弊
(2)工作合资企业利弊
(3)选择未算
备注翻译
假设两者间做出选择：国企业(国企业)中工作二合资企业(合资企业)中工作写段短文解释选择原应该写少100字
题目：工作选择：国企业合资企业
容包括方面
(1)工作国企业利弊
(2)工作合资企业利弊
(3)选择未算
参考答案
My Work ChoiceStateowned Business or Joint Venture
Job hunting becomes increasingly tough for college studentsfor it is not only hard to be hired with a satisfying salarybut also difficult to choose a suitable work placeMore and more students are to face the options between a stateowned business and a joint ventureAs for meI definitely prefer the latter
From a personal perspectivethe joint venture generally offers a higher salary than the stateowned enterprisewhich tends to meet the high expectation from meAs is universally knownwith more money paidmore passion will be devoted to workOn the community levelthe joint venture always possesses a more cooperative meanwhile more competitive working atmospheremaking every employee fully involved in workingAnd I strongly believe that competition brings about progress
In conclusionthe joint venture is much more suitable for me to work in than the stateowned businessfor I prefer a higher salaryas well as a more competitive atmosphere
根求写作文[理想职业]
[试题]Write a composition with at least 100 words on My Dream JobYour writing should include the followings
(1)positioncustomer service representative
(2)abilitycommunication and customer service skills
(3)reasonan expert in the product line and strong relationships with customers
备注翻译
理想职业写篇少 100 字作文您作品应包括容
(1)职位客服代表
(2)力沟通客户服务力
(3)原产品线专家客户关系密切
参考答案
Everyone has an ideal career in mindMy ideal career is to be a qualified customer service representative
First of allI have multidimensional abilities such as active listeningverbal expressionand interpersonal skills
SecondlyI am good at having a clear understanding of myselfothersand the situation in the process of communicationclarifying my communication goalsand being good at understanding the thoughts and feelings of others
ThirdI have certain professional skillsAs a customer service officerI can send the technology to users after the company＇s products are soldso as to better serve the society
[试题二]Write a composition with at least 100 words on My Dream Job
备注翻译
理想职业写篇少 100 字作文
参考答案
I want to be a teacher since I was a childWhen I was in primary schoolI was very admire the position of teacherThey are knowledgeable just seems that there is nothing they don＇t knowThey treat us just like their childrenThey care about our studylife and healthSince thenI have made my mine to be a teacher in the futureI would like to be a kind and knowledgeable per on like my teacherSobeing a teacher is my dreamI will try my best to study well to reach my dream
根求写作文[职场文化]
[试题]Write at least 120 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements(WhoWhenWhereWhyWhat and How)
备注翻译
写少 120 字关职场文化理解引起事件
您需包括 5W 1H 元素(谁时什什)
参考答案
In Chinese and Western workplace culturesthe understanding of work is significantly differentForeign companies generally believe that hiring an employee is to work for him and earn money for himselfso treat employees wellwhile Chinese bosses generally thinkI hire someone and take my salaryso I have to listen to mework for me This different understanding of the nature of work may lead to completely different work attitudes for employees at work
[试题二]Write at least 100 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements(whowhenwhere whywhat and how)
备注翻译
写少 120 字关职场文化理解引起事件
您需包括 5W 1H 元素(谁时什什)
参考答案
In company workplace culturethere is a big difference between Chinese and Westerners in terms of communicative languageChinese people mostly use Have you eatenWhere are you going and so on when meeting each other every daywhich reflects a kind of intimacy between peopleBut for Westernersthis way of greeting will make the other party feel suddenembarrassedand even unpleasantbecause Westerners will understand this kind of questioning as a kind of interrogationand feel that the other party is asking about their private lifeIf you don’t understand this difference between Eastern and Western culturesunnecessary contradictions will arise
[试题三]Write at least 100 words about an event caused by different understandings of the workplace cultureYou may need to include the 5Ws and 1H elements
备注翻译
写少 100 字关职场文化理解引起事件
您需包括 5Ws 1H 元素
参考答案
There is a big difference between Chinese and Western workplace cultures regarding salary increasesThe topic of a salary increase is a very difficult thing to talk about in the traditional Chinese workplaceIn this regardforeign companies are more openThey can treat the raise as a nonemotional thingand have a calm discussion on the deskwhile Chinese bossesfirst of allthey usually don＇t take the initiative to raise their salaryand if you say a raisethey are likely to If the boss is disgustedhe will consider Do you not want to do it anymore
根求写作文[描述事件]
[试题]Write at least 100 words about an event based on the following informationYou may need the 5Ws and l H elements(whowhen where why what and how)
备注翻译
根信息写出少 100 单词描述事件
您需 5Ws l H 元素(谁时里什什)
Titanic
31 May 1911
She was launched
The largest ship afloat
with a gross tonnage of 46328tons
10 April 1912
maiden voyage
from Southampton to New York
At 1140pm
on Sunday 14
April 1912
hit an iceberg
badly damaged
2227 passengers and crew onboard
At 220am
on Monday 15
April 1912
sank
1522 were drowned
705 escaped
At dawn on 15
April 1912
Some of the survivors were picked up
The Cunard liner Carpathia heard the
wireless distress calls
参考答案
Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York(via Cherbourg and Queenstown)on 10 April 1912With a gross tonnage of 46328 tonsshe was the largest ship afloat(882 feet long92 feet wide8 decks rising to the height of an 11storey building) Four days and seventeen hours after the voyage beganat 1140 pmon Sunday 14 Aprilshe hit an iceberg and was badly damagedTwo hours and forty minutes later she sankOf the 2227 passengers and crew705 escaped in twenty lifeboats and raftsincluding her masterCaptain Edward SmithAt dawn on 15 April the Cunard liner Carpathiahaving heard the Titanic’s wireless distress calls 5 8 miles awayarrived at the scene and began picking up survivors
[试题二]Write at least 100 words about an event based on the following informationYou may need the 5Ws and l H elements(whowhen where why what and how)
备注翻译
根信息写出少 100 单词描述事件 您需 5Ws l H 元素
(谁时里什什)
Titanic
31 May 1911
She was launched
The largest ship afloat
with a gross tonnage of 46328tons
10 April 1912
maiden voyage
from Southampton to New York
At 1140pm
on Sunday 14
April 1912
hit an iceberg
badly damaged
2227 passengers and crew onboard
At 220am
on Monday 15
April 1912
sank
1522 were drowned
705 escaped
At dawn on 15
April 1912
Some of the survivors were picked up
The Cunard liner Carpathia heard the
wireless distress calls
参考答案
Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York(via Cherbourg and Queenstown)on 10 April 1912With a gross tonnage of 46328 tonsshe was the largest ship afloat(882 feet long92 feet wide8 decks rising to the height of an 11storey building)Four days and seventeen hours after the voyage beganat 1140 pmon Sunday 14 Aprilshe hit an iceberg and was badly damagedTwo hours and forty minutes later she sankOf the 2227 passengers and crew705 escaped in twenty lifeboats and raftsincluding her masterCaptain Edward SmithAt dawn on 15 April the Cunard liner Carpathiahaving heard the Titanic’s wireless distress calls 5 8 miles awayarrived at the scene and began picking up survivors
根求写作文[制定会议日程安排]
[试题]根求写作文解会议日程容根信息制定会议日程安排
The structure of a meeting agenda
(1)Title of the meeting
(2)Time of the meeting
(3)Place of the meeting
(4)People who will attend the meeting
(5)Events in time sequence
0900 0940 1005 1020 1200
Sofitel JinJiang Oriental Hotel
Arrivalregistrationpicking up meeting kits Exhibitor Day One
The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
Report on the organizational structure and preparatory progress of Expo
Tea break(15m) (2F Entrance) WednesdayOct202008
Watching Expo image videofilm(10m) Work lunch(buffet)
Meeting Agenda
The First Participants Meeting of Expo(exposition) 2010ShanghaiChina
WednesdayOct202008 Day One
Sofitel Jin Jiang Oriental Hotel
Exhibitor
0900 Arrivalregistrationpicking up meeting kits
0940 Watching Expo image videofilm(10m)
1005 Tea break(15m) (2F Entrance)
1020 Report on the organizational structure and preparatory progress of Expo
1200 Work lunch(buffet)
根求写作文[工作计划]
根信息求完成工作计划
Make an action plan based on the following hints of steps
AIdentify wasteful usage
BIdentify person(s)or department(s)with highest supply usage
CPerform audit(审计审核)of supply costs for last 24 hours
DPerform audit of supply usage for last 24 hours
EShop(解聘辞退)suppliers
FNegotiate new supply rates
GCreate standard supply list and utilization controls
HEvaluate supplier agreements
Objective
Priority
Action Steps
Jack Brown
September 15
Completed
Reduce
Office
Supply
costs by
10 by the
end of the
4th
quarter
(1)
Mike Jones
September 15
Completed
(2)
Mike Jones
October 1
Completed
(3)
JackMike
October 30
Completed
(4)
Jack
November 15
In Process
(5)
Jack
November 15
In Process
(6)
Jack
December 15
In Process
(7)
JackMike
Mike
January 15
Not started
(8)
Jack Brown
September 15
Completed
参考答案
Objective
Priority
Action Steps
Jack Brown
September 15
Completed
Reduce
Office
Supply
costs by
10 by the
end of the
4th
quarter
(1)
C
Mike Jones
September 15
Completed
(2)
D
Mike Jones
October 1
Completed
(3)
B
JackMike
October 30
Completed
(4)
A
Jack
November 15
In Process
(5)
H
Jack
November 15
In Process
(6)
E
Jack
December 15
In Process
(7)
F
JackMike
Mike
January 15
Not started
(8)
G
Jack Brown
September 15
Completed
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档