说明:资料整理2023年11月适2023秋季学期国开电科学员台线形考考试
单元测2 试题(题库)答案
备注:测试中6道机题中5道选择题1道完形填空题均面题库中找试题答案
第题:选择填空(题10分5题)
列题库中抽2题
―If you can’t say what you’ve come to say at the meetingwhat’s the point
―_________but I think you might need to change your approach somewhat
[答案]BI can see that
―Will you go on a picnic with us tomorrow
―_________________
[答案]BSorryI have an appointment with DrBrown
―_________identify the problems that have been occurring
―Wellas you knowthe problems we had with Gary caused a lot of friction among the team
[答案]CAre you able to
―How can you explain the latest situation
―_________I know it is all my fault
[答案]ASorry
―How did your meeting go yesterday
―_________actuallyit was really frustrating
[答案]ANot so good
列选择题库中抽3题
Creativity especially __________ which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
[答案]Athat
Effective leaders distill complex thoughts and strategies into simplememorable terms______colleagues and customers can grasp and act upon
[答案]Bthat
Every time I tried to say somethinghe would_________to something else
[答案]Bmove on
He’s left nowbut productivity hasn’t_________that much
[答案]Cpicked up
I think the primary_________factor is there’s been so much absence lately
[答案]Acontributing
If demand is rising but the firm_________from communication failurethen stocks will fall and there will be under staffing
[答案]Cis suffering
In today’s environment_________people are often burned outit’s important for employees to have a personal connection with you and the work you believe in
[答案]Awhere
What you need to do is to keep things short and sweetjust the_________
[答案]Chighlights
When the message finally reached the Command Centerit_________mutated to becomeSend three and fourpencewe’re going to a dance
[答案]Bhad
Who was_________the meeting
[答案]Achairing
第二题:完形填空(阅读理解选择判断听力理解等)(50分)
列带★题库中抽中1试题
★完型填空(50分)
操作提示通拉选项框选择正确词汇
WHAT WE HAVE HERE A FAILURE TO COMMUNICATE
It is the{weirderweirdestweird}thingThere are more ways than ever to communicate with peopleyet it sometimes seems like it is more difficult to connect
and stay{connectingconnectedto connect}with anyone
Should you{shootmailgive}off an email Tap out a text Post a private message on Facebook Write on their Facebook wall Skypepokeping or conjure them up on a digital tin can phone
And once you reach someoneyou wonder Is he paying attention How do you know Even with the technoease of{uncountablecountablecountless}communication devicesconversations can still be troublesomeQuestions are asked and answered{outawaywithin}of orderInstructions and directions go halfreadMeetings are botchedFeelings are hurt
★阅读理解根文章容判断正误(50分)
HABITS OF HIGHLY EFFECTIVE COMMUNICATORS
It’s no secret that good leaders are also good communicatorsIndeedcommunication and leadership are inextricably tiedHow can you galvanizeinspire or guide others if you don’t communicate in a clearcredible and authentic way Here are 5 essential communication practices of effective leaders
1Mind the saydo gapTrust is the bedrock of effective leadershipyour behavior is your single greatest mode of communicationand it must be congruent with what you sayIf your actions don’t align with your wordsyou are storing up trouble for the future
2Make the complex simpleEffective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and customers can grasp and act uponThe most important thing is to clarify what you want to saylook out for technical jargon and avoid business speakwhich add complexitySay what you mean in as few words as possible
3Find your own voiceUse language that’s distinctly your ownlet your values come through in your communicationCorrect use of language and grammar are importantof coursebut don’t become overly fixated on eloquence for eloquence’s sakeconcentrate on being distinct and realPeople want realpeople respect realpeople follow real
4Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care aboutDon’t hide behind a computer and only interact with people electronicallysee them face to face and voice to voiceand interact with them in a realsubstantial wayIn today’s environmentwhere people are often burned outit’s important for employees to have a personal connection with you and the work you believe inShow the people that work for you that you’re engaged and that you care about them and their work
5Listen with your eyes as well as your earsEffective communication is a twoway processand good leaders know how to ask good questionsand then listen with both their eyes and their earsBecause you are in a position of authorityothers may be reluctant to express their real opinions to you directly
You won’t always get direct feedbackso you need to also be able to read between the lines and look for the nonverbal cues
操作提示正确选T错误选F
1Communication and leadership don’t always go hand in hand[答案]F
2The saydo gap happens when people misunderstand their leader’s intention[答案]F
3Using technical jargon makes a leader convincing[答案]F
4Communicating sincerely is always the best[答案]T
5Observation is as important as communication when you want to know what people really think[答案]T
★阅读理解根文章容完成选择题(50分)
COMMUNICATION FAILURE
The meaning of communication goes a lot deeper than people often thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the message Send reinforcementswe’re going to advance back to his Command Centerthrough a long chain of subordinatesWhen the message finally reached the Command Centerit had mutated to becomeSend three and fourpencewe’re going to a dance The reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or (most often)the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this are a general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundaries
is likely to suffer hugely as team synergy slips
操作提示通题目拉选项框选择正确答案
1Confirming reception of the sent messages means________
[答案]Cthe messages are correctly understood by right receivers
2In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain
[答案]AConceiving
3What is Chinese whispers
[答案]BA game to pass message around in a whisper
4Allocative failure does NOT happen when________
[答案]Athe right information goes to the right place
5According to the passagewhich of the following cases does NOT belong to human failure
[答案]CIncreasing customer complaints
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