「2024版」国开电大专科《管理英语2》在线形考（单元自测1至8）试题及答案

[2024版]国开电专科理英语2线形考
(单元测18) 试题答案
说明：资料整理2023年12月适国开电专科学员台线形考考试
单元测1 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―How’s your mother doing
―___________________
[答案]AShe is very well

―Do you mind if I record your lecture
―________Go ahead
[答案]CNot at all

―I was worried about my mathbut MrWhite gave me an A
―___________________
[答案]BCongratulations

―Can you go skating with us this afternoon
―SorryI can’tI_________take care of my little sister at home
[答案]Chave to

―I’m terribly sorry that I’ve spilled some coffee on the table
―___________________
[答案]BIt doesn’t matter

―Would you like to go to the concert with us
―________but I’ve promised to help Jim with his ChineseThank you all the same
[答案]CI wish I could

―Whose textbook is this
―It______John’sIt has his name on it
[答案]Bmust be



列选择题库中抽3题
He is_________this company
[答案]Ain charge of


He says what he thinks and does what he wants to do_________other people’s feelings
[答案]Bregardless of


He was always_________in sharing his enormous knowledge
[答案]Agenerous


His action is always_________with his words
[答案]Cconsistent

More than 30 people_________the position
[答案]Aapplied for


One dayour dreams will_________reality
[答案]Bturn into


The enemy has strengthened their_________position
[答案]Bdefensive


We think that Smith should be told about his_________condition as soon as possible
[答案]Cphysical

第二题：完形填空(阅读理解选择判断翻译等)（50分）
列带★题库中抽中1试题
★翻译ABC三选项中选出英文适合中文翻译


1Thank you so much for your generous hospitality
[答案]B非常喜欢里宜环境


2A true friend is someone who reaches for your hand and touches your heart
[答案]C真正朋友援手帮助感动心扉

3I don’t know why he is latehe might have had an accident
[答案]A知道迟遇事

4They are willing to understand their partner’s position first before trying to get understood
[答案]B合作方理解前愿意先理解合作伙伴立场


5The more familiar interviewing feels to youthe less anxiety you will feel with the process
[答案]A面试越熟悉面试程中焦虑会越少


★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
The houses we live in are very{1}They keep us from being cold in the winter and hot in the summerIn the winter they keep out of the snowThey also keep out the windEven if it is blowing outsidewe are nice and warm insideIn the summer houses keep the hot sun from usWhen it rainsthey keep us from getting wet

Houses are also places{2}we feel safePeople can’t get at us or our thingsHouses give us a place to be together with our families and friendsMothers and fathers {3}their children thereThe children play thereThe family eat and sleep under the same roof

Houses are different in many waysThey are made of different thingsSome houses are made of woodSome are made of stonesSometimes more than one thing is used to make a house

Houses come in different{4}Some houses have only one roomSome houses have more than one roomBig buildings found in cities have a great many roomsThey hold many familiesThe rooms in which each family lives are called an apartment
Houses are different in the ways they are{5}Houses in tropic countries can be lightly builtIn places where it rains much of the timehouses must keep out the water
take care (注意心留心)
1{AexpensiveBimportantChuge}[答案]Bimportant
2{AwhichBthatCwhere}[答案]Cwhere
3{Acare forBcare aboutCtake care}[答案]Acare for
4{AplacesBsizesCnames}[答案]Bsizes
5{AbuildBbuildingCbuilt}[答案]Cbuilt



★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
There are more ants than any other kinds of land animals in the worldThey range from 01 to 1 inch long and are usually yellowbrownredor blackAnts live in societies in which they depend on one anotherThe societies are not all exactly the same because there are ants of very many kindsBut in generaleach kind has ants of three main typesqueensmalesand workers

The ants have a good many enemiesThey include birdsbears and ant eaters of various kindsIn some cases other ants are their worst enemiesas man’s enemy is manIn some parts of the worldred ants march in large armies to attack the homes of black antsSome of them succeed in getting inside of the tunnels of black antswhose entrances have been blockedThey try to carry the black ant babies awayThe black ants do all they can to prevent thatThey send their biggest soldiers into actionVery many of the red ants soldiers are killed but some escape with babies belonging to the black antsThe red ants take the babies home and bring them upThey become the only workers for the red ants

Ants as a group are beneficial to humansTheir tunnels mix and soften the soilin some places replacing the activity of earthwormsSome of ants are harmful to humansFor examplethe fire antwhich has a painful biteis a serious pest to humans and domestic animals in many parts of the world
1Which kind of ants is not regarded as the main types of ants in general
[答案]BSoldier ants


2According to the passagewhat do we learn about the ants’ enemies
[答案]AThey are of many kinds


3The red ants attack the black ants’ home because
[答案]Cthey don’t have workers of their own

4According the passagewhich of the following statements is TRUE
[答案]CAnts are useful to human on some conditions

5The main purpose of the passage is to
[答案]Aexplain some information about ants


★阅读理解阅读面短文根文章容进行判断正确写T错误写F
GOOD COMMUNICATION SKILLS KEY TO ANY SUCCESS



Good communication skills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationor even disaster by being misinterpreted or poorly delivered
THE STEPS FOR GOOD COMMUNICATION SKILLS
1Know what to say
Understand clearly the purpose and intent of your message
2Know how to say
Begin by making eye contactwhich shows confidenceThen pay attention to your body language
3Listen
After you’ve finished talkingyou should stoplistenand look for feedback and clues of comprehension
4Reach understanding
To communicate well is to understand and be understood
MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS
1The better you are able to express yourselfthe better your ability to communicate
2Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views
3Learn to understand and appreciate different views by being openmindedIt will in turngain you more cooperation and understanding
4Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking

When you take the time to develop good communication skillsit means you open yourself up to better relationshipsmore career opportunitiesand increased selfconfidenceMoreoveryou reach higher levels of mutual understanding and cooperation while successfully attaining your goals
1A message must be understoodinterpreted or delivered correctly with communication[答案]F
2When you talk with others you can pay little attention to your body language[答案]F
3The better you are able to understand othersthe better your ability to communicate[答案]F
4Before stating your opinionsyou’d better let the speaker finish his or her talking first[答案]T
5Don’t argue or debate with others if you feel angry or displeased[答案]T

单元测2 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题


―___________________
―My name is Helenand I was born in 1980My major was electrical engineering
[答案]BTell me a little bit about yourselfplease

―___________________
―I have worked for IBM for 3 years
[答案]BWhat is your working experience

―HiHelenI’ll have an interview tomorrowI’m afraid I can’t make it
―___________________
[答案]ASureyou canTake it easy

―May I ask you why you left the former company
―___________________
[答案]BBecause I want to change my working environment and seek new challenges

―What starting salary do you expect
―___________________
[答案]CI’d like to start at 5000 a month

列选择题库中抽3题
Hiring a good employ may cost much money and time________it can win much more for the company in future
[答案]Chowever

_________a company really wants is a candidate_________has the right skills
[答案]AWhat…that

Hiring the right employee_________you_________a thousand times over in high employee morale
[答案]Cpays…back

I’m writing to_________a position as a computer engineer in your company
[答案]Capply for

The candidate should dress in a manner that is appropriate to the position_________he is applying
[答案]Afor which

These tips may help you avoid_________bad employees for your company
[答案]Bhiring



We should take the degree_________account when we recruit a new secretary
[答案]Binto

You also should send a resume_________the employer know more information about you
[答案]Cto let

You can try these methods to keep your interview anxiety_________control
[答案]Aunder

You must_________the annual certification of employment online within 15 days
[答案]Asubmit

第二题：完形填空(阅读理解选择判断翻译等)（50分）
列带★题库中抽中1试题
★翻译ABC三选项中选出英文适合中文翻译
1The old saying practice makes perfect applies to interviewing too
[答案]B古话熟生巧面试准备适

2A bad hire not just wastes your time and moneybut also impacts the team spirit and company morale
[答案]B招聘合格员工浪费时间金钱会影响整团队精神公司士气

3The more familiar interviewing feels to youthe less anxiety you will feel with the process
[答案]A面试越熟悉面试程中焦虑会越少

4Stress around interviews is often influenced by our assumptions we make to ourselves about the process
[答案]C面试程揣测会影响面试压力

5We can’t possibly get the work done by October
[答案]A十月份前做完项工作

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项


Stress around interviews is often influenced by our assumptions we make to ourselves about the processCountering anxietyprovoking thoughts can help to lower levels of anxietyI just messed up that answerand there’s no hope One poor answer normally does not knock a candidate out of considerationAn interview is like a testgetting an 85 or 90 might be good enough to get the job

Visualizing success can improve performance and help ease anxietyAlways try imagining positive interactions with your interviewerparticularly in the hours just before your interview

To some extentrelaxation techniquessuch as progressive muscle relaxation or breathing exercisescan manage anxietyIf your anxiety around interview is excessiveyou might consider seeing a doctor to develop effective countermeasures
1What often influences the stress around interviews according to the passage
[答案]BAnxietyprovoking thoughts

2Does one poor answer in an interview influence a candidate to get a job
[答案]BNo

3Can imagining success help a candidate to lower levels of anxiety
[答案]AYes

4How can we reduce our stress around interviews
[答案]ABreathe deeply

5When should we go to see a doctor according the author
[答案]CWhen we have too much stress around interview

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
The old saying practice makes perfect applies to interviewing tooConduct practice interviews with a friend or family memberand ask for their feedbackYou can also record or videotape your responses{1}you can review your answers and check your body languagePrepare answers to commonly{2}interview questionsDoing so will help you analyze your background and qualifications for the position

Also prepare a list of questions you want to ask the interviewerRememberyou aren’t{3}trying to get the jobyou are also interviewing the employer to assess{4}this company and the position are a good fit for youThe more you practicethe more selfassured you will feel walking in to the interviewYour answers will feel naturaland interviewers will be impressed by your{5}
1{AsoBwhenCbecause}[答案]Aso
2{AaskBaskingCasked} [答案]Casked


3{AeasilyBsimplyCvery} [答案]Bsimply
4{AwhyBwhenCwhether} [答案]Cwhether
5{AappearanceBconfidenceChope}[答案]Bconfidence

★阅读理解阅读面短文根文章容进行判断正确写T错误写F
Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee

Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description

Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee

Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
1Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
2A company has to spend a lot of money hiring a right employee[答案]F
3An advertisement with a clear target will make all candidates lose courage[答案]F
4Well designed interview questions can help you know more about the candidates[答案]T
5Work experience is one of the primary things for an employer to verify in background checking[答案]T
单元测3 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―___________________
―Everything is going smoothly
[答案]CHow is everything going

―___________________


―In totalit should be about 15000 RMB for the threeday training
[答案]AHow much have you budgeted for the training

―___________________
―It might be a good idea to read some simplified books first
[答案]CWhat books would you recommend

―Any suggestions for the project
―___________________
[答案]BI advise you to put more hands in this project

―Should I leave earlier tomorrow morning
―___________________
[答案]AYesit’s better to leave earlier to avoid the morning traffic

列选择题库中抽3题
_________you prepare cross training plansyou need to consider both the company benefits and the employee benefits
[答案]CAs

According to their feedback sheetsthe participants are all_________with the training
[答案]Asatisfied

American young people would rather_________advice from strangers
[答案]Aget

Anyone who has worked here for over three years is_________for sick pay
[答案]Beligible

Does his absence________to your work
[答案]Amake a difference

How many players does________a baseball team
[答案]Aconsist of

Participants have_________the Productivity Analysis Worksheet
[答案]Ccompleted

The training is_________positive results on the job they are presently_________
[答案]Bbringing aboutdoing



We need to carry out a proper of the new system
[答案]Cevaluation

Write the telephone number down you forget
[答案]Bin case

第二题：完形填空(阅读理解选择判断翻译等)（50分）
列带★题库中抽中1试题
★翻译ABC三选项中选出英文适合中文翻译
1By the following weekwhen he’s on his ownhe feels he has a pretty good idea of what he needs to doand how to go about it
[答案]C第二星期独立工作时候感需做什开始做非常清楚

2We can’t possibly get the work done by October
[答案]A十月份前做完项工作

3When you start a jobyou must stick to it
[答案]A旦开始件工作持恒

4Will you be involved in opening the new office
[答案]B会参开设新办公室工作？

5They have disagreement on the plan of celebrating the founding of the community
[答案]B庆祝公司成立方案异议

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
PPHC and Goose neck are two organizations that do similar community workEach has hired a new staff member to make contact with and provide services to new parents

Elaine has accepted a job with PPHCShe has a degree in psychology but has never done this type of work beforeOn her first dayafter showing her to her desk and introducing her to colleaguesthe director gives her a town map and a list of the names of the families she will be responsible for


and wishes her luckAfter lunchElaine sets out to contact the familiesworried about what she’ll do or say when she meets them

Mark has a degree similar to Elaine’sand has just been hired by Goose neckOn his first dayhe learns that his job will consist of training for the next weekMark spends two days going on family visits with experienced staff membersand discusses with them what they did and whyHe roleplays some situations with other staff membersand gets some direct instruction from themBy the following weekwhen he’s on his ownhe feels he has a pretty good idea of what he needs to doand how to go about itAnd he knows that his training will continue

Which situation would you rather be inbeing thrown into the thick of things with no training or being trained to prepare for the work you’re going to do
1What are PPHC and Goose neck
[答案]CThey are two organizations that do similar community work

2Which degree does Elaine have
[答案]APsychology degree

3Which of the following statements is TRUE according to the passage
[答案]BMark has a clear idea of his job after the training

4How is Mark trained to be prepared for his work
[答案]CBoth A and B

5What is the main idea of the passage
[答案]AThe importance of training

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Want to keep your staff motivated about learning new concepts The quality and variety of the employee training you provide are keys for motivationReasons to{1}employee training are manyfrom newhire operational training to introducing a new concept to a work group to installing a new computer system

{2}your reason for conducting an employee training sessionit’s critical to develop the employee training within the framework of a comprehensiveongoing and consistent programThis employee training program is essential to keep your staff motivated about learning new concepts and{3}keep your department profitable

A complete employee training program includes a formal new hire training program with an overview of the job expectations and performance skills{4}to perform job functionsA new hire training program provides a fundamental understanding of the position and how the position fits within the organizational structureAnother aspect of a comprehensive employee training program is continuing{5}educationThis is an important function in order to keep all staff members current a


bout policiesproceduresand the technology
1{AofferBcompleteCtake}[答案]Aoffer
2{AWhereverBHoweverCWhatever}[答案]CWhatever
3{AultimateBultimatelyCultimation}[答案]Bultimately
4{AneedBneededCneeding}[答案]Bneeded
5{AcontinueBcontinuedCcontinuing}[答案]Ccontinuing

★阅读理解阅读面短文根文章容进行判断正确写T错误写F
Cross training is training an employee to do a different part of the organization’s workTraining worker A to do the task that worker B does and training B to do A’s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom

Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs workedor didn’t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long

As you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon’t decide which employees are ready for a change based on their age or performance
1Cross training is training an employee to do a different job in a different company[答案]F
2Cross training is beneficial not only for managers but also for employees[答案]T
3Cross training can apply to almost any position and almost any industry[答案]T
4Not all employees are suitable to be cross trained[答案]T
5You can decide which employees to be cross trained according to their age[答案]F

单元测4 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）


列选择题库中抽2题
―___________________
―It will be held on the 3rd floor of Shakirat on Hotel
[答案]CWhat is the address of your speech

―How do you think of the theme of our event
―___________________
[答案]AIt’s pretty good

―Let’s make plan first for our eventsshall we
―___________________
[答案]BOKlet’s do it

―What kind of event are you going to plan
―___________________
[答案]BA birthday party for my brother

―Your plan is perfect and I believe that it will be a great success
―___________________
[答案]BThank you very much

列选择题库中抽3题
_________the feedback is very helpful for planning future meetings and events
[答案]BGetting

Are you familiar______the sayingit’s not what you knowbut who you know In event planningnetworking is key
[答案]Awith

At the end of the dayyou want all attendees______your event to remember this key message that you’ve spent a long time reinforcing
[答案]Cleaving

He keeps on his focus on_________money
[答案]Cmaking

Let’s_________our plan
[答案]Astart

The success of our event is_________to the sponsor
[答案]Arelated



They have disagreement_________the plan of celebrating the founding of the community
[答案]Aon

This involves_________the highlevel reasoning behind your intentions for the event
[答案]Cidentifying

We should keep in mind_________the feedback is very helpful for planning future meetings and events
[答案]Bthat

Your longterm success in event planning will be based_________the experience you had
[答案]Bon

第二题：完形填空(阅读理解选择判断翻译等)（50分）
列带★题库中抽中1试题
★翻译ABC三选项中选出英文适合中文翻译
1Whether it’s an anniversarya sporting event or a retirement partyand no matter how much time you haveyour event’s success is in the detail
[答案]A周年庆典体育赛事者退休会少时间活动成功细节

2They have disagreement on the plan of celebrating the founding of the community
[答案]B庆祝公司成立方案异议

3You want all attendees leaving your event to remember this key message that you’ve spent a long time reinforcing
[答案]A希参加者离场会记花长时间强调关键信息

4This involves identifying the highlevel reasoning behind your intentions for the event
[答案]C包括弄明白举办次活动目背高层次推理



5I think what should be done is to create more job opportunities for students
[答案]A认更需学生创造更工作机会

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Successful and memorable events don’t just happenOrganizing and holding an event takes planningWhether it’s an anniversarya sporting event or a retirement partyand no matter how much time you haveyour event’s success is in the details

There are some suggestions for you to hold a successful eventDecide upon your target audienceThe first thing is you should know who your target audience isFrom this all the other decisions will fall into place in terms of formatcontentpriceslocation etc

Make a list of detailsWhen you hold an eventyou need to consider everythingfrom program contentlightingfood servingtransportation to parking and safetyMaking a list will ensure you don’t overlook things

Have a clear purposeWhen you plan an eventyou should clearly defineits purposebecause the following decision should support it

Do not clashCheck the calendarDon’t clash with holidays or popular vacation times

Know your limitationsYou should be aware of your weakness such as budget or timeIf you decide to hold an event in a week’s timeplan for a more familiar affairIf it’s a big eventprepare several months aheadIf the budget is smallyou may have to a lot of doityourself work
1Which of the following statement is NOT true according to the passage
[答案]CKnow the limitation means you should know the audience’s limitation

2Which is not the factor of holding a successful event
[答案]CA invitation

3According to the passagewhat is the key factor to make your event successful
[答案]BDetails

4What is the best title for this passage
[答案]CHow to plan successful events

5What is the purpose of making list of details
[答案]AMake sure not overlook things



★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Successful events don’t just happen they’re the result of{1}The{2}the eventthe bigger the planJust because Christian events are usually run by volunteers doesn’t mean you can get away with less planningThe more effort you put in beforehandthe more successful your event will beHere are the key issues you need to think about when planning your event

1Choose an event people want to come toYou don’t want people coming to your event just because they’re supporting their churchYou want them to come because they want to be therebecause the event is so compelling they can’t afford to{3}it{4}it’s a concert or teaching eventa visiting speaker or a drama productionmake sure the content will{5}the people you expect to be there
1{AplanBplanningCplanned}[答案]Bplanning
2{AbiggeBbigClarge}[答案]Abigge
3{ApassBforgetCmiss}[答案]Cmiss
4{AwhatBweatherCWhether}[答案]CWhether
5{Ashow toBappeal toCappear to}[答案]Bappeal to

★阅读理解阅读面短文根文章容进行判断正确写T错误写F
USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER

STEP 1Get experience and volunteer your time in different event servicesThere are so many aspects of events includingworking for a graduation eventa sports competitionvolunteering for nonprofitsand working for an established event plannerYour longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in
* Verbal and written communications
* Organization and time management
* Negotiation and budget management
* Creativitymarketingpublic relations and more

STEP 2 Move into a position with some responsibilityInstead of just volunteeringbecome the fundraising chair for a nonprofitbecome a catering manageror take on a leadplanning role at an event planning company

STEP 3Are you familiar with the sayingit’s not what you knowbut who you know In event planningnetworking is key Wherever you gocollect contact information for the people you meet

STEP 4Create an event albumShowcase your work with photosbookletsand invitations of the events you’ve worked onOrganize each piece in a book to easily present your experience and event storiesMost people are visual so paint the picture for them



STEP 5While you’re gaining valuable event planning experienceyou can also become a certified event plannerJoin some training and try to get planner certification from some institutionsIt’s also helpful to keep up with industry trends and establish contacts within the industry
1You can plan a success event if you have experience[答案]F
2You will move into a position with some responsibility only through volunteering[答案]F
3Networking is the key to event planning[答案]T
4Create an event album means taking photos in the event[答案]F
5You can become a certified event planner as well when you gain valuable event planning experience[答案]T

单元测5 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―___________________
―Twice a week
[答案]AHow often do you use our company’s product

―Our company is doing a customer service questionnaireMay I take you a moment
―___________________
[答案]BBy all means

―Thank you very much for answering our questionsIt really helps our market research a lot
―___________________
[答案]BIt’s my pleasure

―What’s your view on our questionnaire
―___________________
[答案]CFirst of allWe’d better change our question order

―Would you mind filling the questionnaire for me
―___________________
[答案]ANo problemJust give me your questionnaire



列选择题库中抽3题
_________facetoface interviewsquestionnaires are cheaper for collecting data from a large number of respondents
[答案]ACompared to

Customers_________refuse to filling the questionnaire are not permitted to buy the product
[答案]CWho

I’d like to_________that the staff member who served me didn’t really seem to know what he was doing
[答案]Apoint out

Our company will_________the customers’ suggestions
[答案]Crespond to

Questionnaires are easy to_________
[答案]Banalyze

Questionnaires are not suitable_________some people
[答案]Bfor

The Jiahe Community Service Center is about to_________service for residents
[答案]Bprovide

The quality of questionnaire will_________how much information we know from our customers
[答案]Baffect

Where are you used to_________vegetables
[答案]Cbuying

You need to_________those questionnaire papers for your company
[答案]Ahand out

第二题：完形填空(阅读理解选择判断翻译等)（50分）
列带★题库中抽中1试题


★翻译ABC三选项中选出英文适合中文翻译
1In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
[答案]A总花时间制作份精心设计参者友调查问卷提供数帮助做出正确决定

2A new food market will be built in our community next month
[答案]C月社区新建菜市场

3I think what should be done is to create more job opportunities for students
[答案]A认更需学生创造更工作机会

4In contrast to other countriesthe US has no national college entrance exam
[答案]B国家相美国没学入学考试

5On the last day of the old yearthere is a family dinner
[答案]B年天会次家庭聚餐

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Questionnaires can be a simple way to get to know your audience’s opinionsThough it is easy to write a questionnaireyou need a lot of skill and experience to write a good oneLuckilygood design skills can be learned in a short time

KEEP YOUR QUESTIONNAIRE SIMPLE AND VISUALLY ATTRACTIVE
Keep your questionnaire short and simpleA short and simple questionnaire is more likely to be completed and returnedIt is also important to make your questionnaire as attractive as possibleYou should keep the following design elements in mind

TEXTChoose a font style that is easy to readand make sure the font size is large enough for your respondents to read

PARAGRAPHSLong paragraphs can be daunting for readersso try to keep your blocks of text to a handful of lines

WHITE SPACEEnsure that there is space between questions and sections and don’t make margins too small

KEEP QUESTIONS BRIEF AND EASY TO UNDERSTAND
brief and direct with your questionsDo not use any unnecessary words and phrasesBrief questions that use simple language are easy to read and understandso the participants won’t find it difficult to fill in the questionnaire



MAKE SURE QUESTIONS ARE IN THE RIGHT ORDER
You should start your questionnaire with general questions and then move to specific onesTry to avoid jumping back and forth between general and specific questions

USE OPENENDED QUESTIONS PROPERLY
Openended questions mean respondents can answer freely using their own wordsThey can provide more detailed informationbut they take more time and effort to answer and can be more difficult to analyzeYou should not use too many openended questions in one questionnaire

In a wordtaking the time to develop a welldesigned and participantfriendly questionnaire will give you useful data that can help you make the right decisions
1The questionnaire contains following elements except
[答案]CAddress

2In order to keep your questionnaire visually attractiveyou should
[答案]CLeave enough space between questions and sections

3You should start your questionnaire with _______ questions and then move to _______ ones
[答案]Ageneralspecific

4What could be the best title for this passage
[答案]BQuestionnaire is the best way to collect data from many people

5Which of the following statements is NOT correct
[答案]BOpenended questions cannot provide more detailed informationso you’d better not use too many openended questions in one questionnaire

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
The qualities of a good questionnaire
It should be noted that one does not start by{1}questionsFirstlywe have to decide’ what are the things one needs to know from the respondent in order to meet the survey’s objectives{2}we should decide the target respondentsAt the outsetthe researcher must define the population about which heshe wishes to generalise from the sample data to be collectedThirdlywe have to decide the question contentsopening questions should be general and easy to answer so that the respondents have the patience to finish nextand then we can offer some specific questions{3}get more data from the respondents{4}we couldn’t ignore the physical appearance of our questionnairesIf our questionnaires look like a messPeople would not be willing to {5}us answer our questions
1{AwritingBwriteCwrote}[答案]Awriting
2{ASecondlyBSecondCNext}[答案]ASecondly
3{AIn order thatBIn orderCIn order to}[答案]CIn order to


4{AIn the wordBIn a wordCIn word}[答案]BIn a word
5{AhelpBhelpingCHelpful}[答案]Ahelp

★阅读理解阅读面短文根文章容进行判断正确写T错误写F
QUESTIONNAIRESADVANTAGES &DISADVANTAGES
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages

ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiar to most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents

DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat’s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
1The advantages of questionnaire are more than disadvantages[答案]T
2Questionnaire is the cheapest way for collecting data from respondents[答案]F
3Questionnaires have the advantage of being analyzed easily through the computer software[答案]T
4Questionnaire is suitable for everyone[答案]F
5The respondent is usually the same person you sent the questionnaire to[答案]T

单元测6 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―Can you stay here longer
―_________but I have to be back tomorrow
[答案]AI’d love to



―Did the medicine make you feel better
―NoThe more__________________I feel
[答案]Bmedicine I takethe worse

―How do you like living in Beijing
―___________________
[答案]CI love itBeijing is such a beautiful city

―I am sorryNow what were we talking about
―___________________
[答案]CYou were saying that you used to be a teacher

―This jacket is so good_________
―It’s 200 yuanI can give you special 20 discount on it
[答案]BHow much is it

―What do you think of your mother’s advice
―___________________
[答案]AIt doesn’t fit us actually

列选择题库中抽3题
Her article is_________in her class
[答案]Cthe best

I didn’t do_________last week
[答案]Canything

I have coffee_________breakfast time
[答案]Aat

I like cooking for my friends in_________free time
[答案]Bmy

I would rather_________two weeks earlier
[答案]Cyou had come here

Look_________
[答案]BHere comes the bus

The music_________like the singing of a bird


[答案]Csounds

They have learned about_________in recent years
[答案]Bhundreds of English words

You’d better have your hair_________before going to your friend’s wedding
[答案]Bcut

第二题：完形填空(阅读理解选择判断翻译等)（50分）
列带★题库中抽中1试题
★翻译ABC三选项中选出英文适合中文翻译
1A man and his wife had a small restaurant near a station
[答案]C男妻子车站方开家饭馆

2On the last day of the old year there is a family dinner
[答案]B年天会次家庭聚餐

3A few minutes later the doctor came out of his room for the third time
[答案]A分钟医生第三次房间走出

4You can see many interesting things on your way
[答案]B路见许趣事情

5Having patience with your customers and with yourself will go a long way in winning over hostile customers
[答案]B顾客耐心赢生气顾客工作支持方面帮助

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Everyone wants to healthy and happyWhen illness does comethe whole family is{1}Many adjustments(调整)have to be made{2}the family routine(日常工作)needn’t be disturbed completelyOften it can be rearranged with home duties simplified to save time and energy thus reducing{3}on the family
The reasonable responsibility for giving nursing care is usually{4}by one personfrequently the mother{5}in order that she may have some much needed rest or on the contrary other members of the family should learn how to help when sickness occurs



1{AinterferedBaffectedCsuffered}[答案]Baffected
2{AifBandCbut}[答案]Cbut
3{AstrainBtroubleCworry}[答案]Astrain
4{AconsumedBobtainCassumed}[答案]Cassumed
5{AconsequentlyBmoreoverChowever}[答案]Aconsequently

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Mary began playing the violin when she was only sixHer father came across a really old instrument at his aunt’s houseand he brought it back home with himMary loved it and immediately tried to play itAfter a few months she began to have lessonsShe got on very well with the violinWhen she was about elevenshe really needed a better violinOne day she took part in a concertand a man went up to her parents and talked to them about herHe said that she had real talent and pointed out that she needed a better violinWhen he found out that they couldn’t afford onehe offered to buy one for herLaterwhen she was about 16she set up her own groupShe named it after the man who gave her the violinshe called it the Erio Sound
1Mary’s father_________
[答案]Cgot the violin from his aunt

2Mary began to need a better violin when she was about_________
[答案]B11

3The man at the concert told Mary’s parents that_________
[答案]Ashe had real talent

4Mary_________when she was 16
[答案]Bset up her own group

5Eric Sound was the name of_________
[答案]BMary’s music group

★阅读理解阅读面短文根文章容进行判断正确写T错误写F
Xiao yan
I thought you’d like to know what has happened to your report about improving the website
Last week I had a meeting with the designersI gave them a copy of your report and I told them that we needed to have the website redesigned
I’ve had the first page simplified
I have asked them to make the icons large
The colours are now different too


There are more functionsas you suggestedso that customers will be able to transfer funds to an account in another bank

I’m going to make a presentation about these changes at the Parisconference and would like to talk to you about thatThere are some things I can do myselfbut I would like your help with some technical aspectsI must get some slides made tooand would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning
David
1David had a meeting with the designers yesterday[答案]F
2David had made the icons larger[答案]F
3The speed of access has been made quicker[答案]F
4David is going to make a presentation in Paris[答案]T
5David would like some help from Xiaoyan[答案]T

单元测7 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―___________________
―Neither do ILook at our communityit is such a mess
[答案]BI really don’t think our service center is satisfying

―___________________
―That’s great
[答案]CHow about going to dinner at the Mexican restaurant tonight

―CustomerWe have ordered for almost one hourWhy is it so hard to get our dishes ready in your restaurant
―Waiter___________________
[答案]AI’m really sorry about that

―Hellois that service center The elevator of our apartment doesn’t work
―___________________
[答案]BSorry I’ll have it checked out at once

―Why do you look unhappyWhat’s the matter
―___________________
[答案]CI’m rather disappointed with the poor quality of the radio I’ve just bought



列选择题库中抽3题
I don’t know_________I just arrived here two minutes ago
[答案]Awhat’s going on

It is only by agreeing with their view point and_____that you will resolve the situation and send the customer away happy
[答案]Asuggesting a possible solution

Our workers have been checking the heating system since you called usI_____you it will perform well soon
[答案]Cassure

The heating system of our apartment broke down so I made a_____call to the community service center
[答案]Bcomplaint

The more information you can get_________in your field
[答案]Cthe more competitive you will be

They_________since last nightThey are about to finish the work
[答案]Bhave been cleaning the system

They promised_________the car for us
[答案]Cto repaired

We_________it very much that you’ve come to give us a timely rideOtherwise we would miss the train
[答案]Aappreciate

We are under_________to finish the task within such limited time
[答案]Bpressure


We feel_________with the inconvenience the service center brought us
[答案]Adisappointed

第二题：完形填空(阅读理解选择判断翻译等)（50分


）
列带★题库中抽中1试题
★翻译ABC三选项中选出英文适合中文翻译
1Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences
[答案]C焦点组顾客代表工作提供需求喜

2Angry customers tend to aim their dissatisfaction and complaints at staff members
[答案]A愤怒顾客会员工做发泄满抱怨目标

3You will do everything within your power to try and resolve the situation
[答案]A会权利范围切努力解决问题

4Having patience with your customers and with yourself will go a long way in winning over hostile customers
[答案]B顾客耐心赢生气顾客工作支持方面帮助

5To communicate precisely what you want to say you have to frequently need to define key words
[答案]C准确表达意必须断定义关键词

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Angry customers tend to aim their dissatisfaction and complaints at staff membersIf this happens to youyou should remember that they are actually expressing their dissatisfaction about the company and not about you as an individualBut if you wish to be successful in any businessthen you have to learn how to handle angry customersListed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers

Never argue backYou must stay calm and aim to satisfy the customer even in the most difficult situationsIt is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy

Use your ears more than your mouthMake sure you listen more than you speakBy listening carefullyyou will be able to understand why the customer is complainingso that satisfactory steps can be taken

Show that you careUse every opportunity to express your apology and understanding


You have to show that you will do everything within your power to try and resolve the situationThis exhibition of your concern will win the customer overThere will be a significant change in their behaviour

Control your anger and be patientLearn to relax and calm yourselfHaving patience with your customers and with yourself will go a long way in winning over hostile customers

The above guidelines are very useful in every situation in life and you can successfully tackle hostile circumstances by following themIf you follow the above tipsyou are on your way to succeeding in your career
1At whom do angry customers tend to aim their dissatisfaction and complaints
[答案]Astaff members

2When a customer shouts rudely at youyou should_________
[答案]Ckeep calm and listen carefully to the customer

3The underlined sentence Use your ears more than your mouth means_________
[答案]BYou should listen more than you speak

4When dealing with an angry customerwhich is NOT the right attitude
[答案]CBe amused

5Which of the following statements is true according to the passage
[答案]CYou should relax yourself and try to understand the angry customers

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
Imagine this situationyou have bought a faulty item from a shop and you take{1}back to complainYou go directly to the shop assistant and tell them your problemThey say they cannot help you{2}makes you angrierto the point perhaps where you start insulting the poor shop assistantRESULTThis will do you no{3}like getting any compensationor even a refundIf you go directly to the first person you see within the organization you are complaining aboutyou may be wasting your time{4}they may be powerless to take any action or provide you{5}a solutionSo the important lesson to be learnt is to make sure firstly that you are speaking to the relevant personthe one who has the authority to make decisions
1{Athem Bit Chim}[答案]Bit
2{Awhich Bit Cthat}[答案]Awhich
3{Acomments Binterests Cfavours}[答案]Cfavours
4{Aas Bif Cwhen}[答案]Aas
5{Ato Bwith Cfor}[答案]Bwith

★阅读理解阅读面短文根文章容进行判断正确写T错误写F


Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business

1Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different

2Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways for getting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you’re treated

3Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences

4Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well

5Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care

You may deliver the best service in the worldBut if it is not what people wantyou’re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
1Hotel customers and hotel staff think the same about breakfast[答案]F
2A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
3It’s not necessary to know about the customers’ needs and preferences[答案]F
4Questionnaires are useful in getting feedback from customers[答案]T
5Frontline staff have nothing to do with improving customer service[答案]F

单元测8 试题答案
备注：测试中6道机题中5道选择题1道完形填空题
第题：选择填空（题10分5题）
列选择题库中抽2题
―___________________


―It costs us ten thousand dollars
[答案]CHow much does the printing of the annual report cost

―___________________
―It will take at least two weeks
[答案]AHow soon will you finish our annual report

―Good morningSunshine Community Center May I help you
―___________________
[答案]CI need a plumber to repair the water pipe in my kitchen

―How did your talk with the community resident go
―_________He seemed to accept my explanationbut he didn’t sign his name here
[答案]BI’m not sure

―Would you mind answering some questions about your annual report
―___________________
[答案]CNo as long as it doesn’t take long

列选择题库中抽3题
_____ the fogwe should have reached the annual meeting site on time
[答案]CBut for

I’m confident in these as long as we___the needs of the community residents and improve our service quality
[答案]Akeep an eye on

If I_____youI______more attention to the independent auditors’ report and financial statements in the annual report
[答案]Cwere would pay

People_________find useful information from the annual report
[答案]Ccould

The investor should be aware of the limitations of the financial statement analysis____the annual report
[答案]Abased on

The new year is just_________
[答案]Baround the corner



Under no circumstance_________to tell lies to the public
[答案]Bare the companies allowed

We have to_________our annual work report to the manager next week
[答案]Ahand in

When reading the annual reportwe should look out_____the areas where the company did not comply with the regulations
[答案]Bfor

When stating problemswe can make a_________with those from last year
[答案]Ccomparison

第二题：完形填空(阅读理解选择判断翻译等)（50分）
列带★题库中抽中1试题
★翻译ABC三选项中选出英文适合中文翻译
1In general we’ve made some progress this year in improving community services
[答案]A总说年已改善社区服务方面取进展

2As a general rule it is better to focus on the content of a presentation as a means of attracting your audience’s attention
[答案]C般言重点放讲解容吸引观众注意

3We should present data in tables or charts so that the report may not be boring with facts alone
[答案]A应该表格图表呈现数便报告仅事实枯燥乏味

4To communicate precisely what you want to say you have to frequently need to define key words
[答案]C准确表达意必须断定义关键词

5A true friend is someone who reaches for your hand and touches your heart
[答案]C真正朋友援手帮助感动心扉

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项


An annual report provides{1}information about an organizationPeople read annual reports in different waysSome even{2}to start at the back and work their way to the beginningIt makes{3}difference how you read them as long as you get the essential points of the business and its financial condition

Howeverthere is a good way to solve these reports that is{4}most efficient and most effectiveYou can’t possibly go any further in your research{5}knowing what the company does How can you insure that you have understood the reportJust ask yourself if you understand what the company does and who its customers are
1{Auseful Buseless Cusefulness}[答案]Auseful
2{Aprefer Bwill Chave}[答案]Aprefer
3{Abig Beach Cno}[答案]Cno
4{Aat Bboth Ceither}[答案]Bboth
5{Awith Bwithout Cin order to}[答案]Bwithout

★阅读理解阅读面短文根文章容ABC三选项中选出佳选项
If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed

DEFINING YOUR ACCOMPLISHMENTSWhat difference did you make What has changed in your community or field because of your work over the past year Take all of your activities over the last 12 months and divide them into three to five major accomplishments

LESS IS MOREBE SELECTIVEIf you include everythingthe annual report becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc

ADDING VISUALS AND CHARTSVisuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt’s great if you produce a fullcolor publication with lots of nice photographyOf courseit will depend on your resources

A STRONG CALL TO ACTIONA strong call to action at the end of your report will impress the readers deeplyMake it clear what you’d like your readers to do once they’ve read it
1Do you have to gather all the information since you entered the company before writing the annual report
[答案]BNo

2Is it reasonable to include everything of the company in order to make the annual report informative
[答案]BNo



3What does the underlined phrase Less is more mean
[答案]AUsing fewer words making fewer parts and so on is simpler and more efficient than the opposite

4Which is NOT TURE for the functions of the visuals and charts
[答案]CThey can make the report harder to be understood

5How many steps should you take to make your report impressive
[答案]CFour

★阅读理解阅读面短文根文章容进行判断正确写T错误写F
An annual report of a company provides information about its business performance for certain peopleThese people include the investorspotential investors and other stakeholdersFrom the reportpeople can understand the company’s business scoperecent situation and future developmentThe main parts of an annual report usually include chairman’s letterfinancial statements and operation analysis
● CHAIRMAN’S LETTER
Usuallyan annual report should contain a letter from the chairmanThe letter should provide details about the successes and the challenges of the past yearIt should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past yearIt usually includes new hires and new product introductionsAt the same timeit will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual reportPeople can know the company’s performance in the past from the statementsIt usually consists of the following three aspectsThe first one is the profit and loss statementThe second one is the balance sheetAnd the third one is the cash flow statement
1An annual report of a company provides some information about its business performance for certain people[答案]T
2People can know everything of the company from the annual report[答案]F
3An annual report usually includes chairman’s letterfinancial statements and operation analysis[答案]T
4A chairman’s letter should include the strategic direction moving forward[答案]T
5This passage is mainly about the main parts of an annual report[答案]T



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