国家开放学专科商务英语1台机考真题答案
第二套
说明：整理2024年8月17日适国家开放学专科学员台期末机考考试前5题相整套相
第部分试题部分
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1Good eveningHilton Hotel
HelloI’d like to book a room for the nights of the 18th and 19th
________
AJust a minuteplease
BAt your service
CWhat can I do for you
2He has got fired
________
ASo what
BI am not sure
CI can’t believe it
3We are going to have a dancing party tonightWould you like to join us
________
AYesit’s very kind of you
BOf course notI have no idea
CNoI can’t
4Good morningFar East Logistics CompanyThis is Lin HanxueMay I help you
________
AGood morningNice to meet you
BNothank you
CGood morningThis is Daniel Anderson speaking
5SorryI forgot to mail you the letter
________
AThat’s all right
BThank you
CYou are welcome
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1It was not until 1938 in Britain________the first Holidays with Pay Act was passed
Athat
Bwhen
Cas
2I believe team work________important
Awas
Bis
Care
3She is a good girl________
Aisn’t it
Bam I
Cisn’t she
4Prices may change quickly if supply or demand________
Achanges
Bchange
Cwill change
5It’s a fine day________expected
Awhen
Bas
Cthat
6I have finished________your project plan
Aread
Bto read
Creading
7We can’t go________it is raining
Afor
Bbecause
Cas
8We had plenty of meat but________salt
Anot a few
Bno
Cnot many
9Two telephones________were sent to me yesterday
Abills
Bchanges
Cprices
10After I read it in________I will tell you my opinion
Adetail
Btotal
Csum
11You can________it and let us know your decision later
Athink
Bthink about
Cthink out
12We don’t________smoking in the library
Aallow
Balter
Calarm
13The company will employ the most suitable people to________
Aattend an interview
Bjoin in the club
Cgo to hospital
14All the directors agreed to hold a press ________for the company next month
Aconference
Bparty
Cteam
15Accounting could________to about 7000 years ago
Arun up
Bdate back
Ctake down
第三题阅读理解(选择题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The key to most businesses’ success is customer satisfactionThere are two rules for customer
satisfactionRule 1 is that the customer is always rightRule 2 is if the customer is ever wrongreread Rule1
The best way to satisfy your customers is to provide quality productsfriendly serviceaccurate information and keep adding value as much as possible to your products and servicesGiving your customers what they need and more than they expect will lead customers to return to you
In order to improve your serviceyou need to make market surveys so as to know what your customers are thinking and demandingThen you take actions to meet your customersIn this way you will stay competitive in these changing times
Remember you should do your best to keep your clients happy and satisfiedThus your business will go on to achieve successIt’s as simple as that
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What is the key to business success
ACustomer satisfaction
BGood advertising
CInvestment
[单选题]◆What type of in formation needs to be provided to your customers
AInteresting information
BAccurate information
CSimple information
[单选题]◆What can customers return to you
AQuality products and service
BAdded value to the products and services
CBoth A and B
[单选题]◆Why do we make market surveys
ATo lead customers to return to us
BTo keep customers happy and satisfied
CTo know what customers demand and try to meet them
[单选题]◆What happens when you keep your clients happy
AYour business grows and improves
BYour business stays at the same level
CYour clients go to competitors
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1A market means the way things are bought or soldIn all marketsthe first important thing is that we have buyersActuallybuyers are the group of people who want to buy certain goods or services
Sometimes buyers only purchase some assetstangible or intangibleBuyers might buy quite tangible assetslike housescars and so onHoweversome tend to purchase intangible oneslike sharesfuturesetc
The other side of the coin is there should be another group of people who are willing to sell thingsincluding goodsservices and assetsThese people are sellersAnd markets are the system that bridges some people’s demands and some other people’s suppliesOr in other wordsthe system gets buyers and sellers connectedThen they may make deals at a reasonable priceSo in marketsprice matters a lotPrices may change quickly if supply or demand changes
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A market means the way things are sold only
AT
BF
[判断题]◆Actuallybuyers want to buy certain goods or services
AT
BF
[判断题]◆Sellers might buy quite tangible assetslike housescars and so on
AT
BF
[判断题]◆Markets will connect people’s demands and people’s supplies
AT
BF
[判断题]◆Prices change quickly with the changes of supply and demands
AT
BF
第五题翻译题(单选题)
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
1I think it’ s preferable for you to change the brand name
A认您换商标
B宁愿您换商标名
C考虑您必须取消商标名
2We look forward to your early reply
A渴您早回复
B前着您早期回复
C期盼您早日回复
3He will leave for London at 5 tomorrow afternoon
A明天午 5 点前伦敦
B明天午 5 点离开伦敦
C明天午 5 点伦敦离开
4You may not have received the statement of account we sent you on August 30 showing the balance of
US 80000 you owe
A您没收 8 月 30 日您寄送账单账单显示您欠款 8 万美金
B您没收 8 月 30 日您寄送账单显示余额 8 万美金
C您没收 8 月 30 日您寄送显示余额 8 万美金账单
5The reexamination results indicate that onethird of the goods are not up to standard________
A复试结果表明 3 项处符合标准
B复检结果表明 13 产品达标
C复检结果表明13 产品达标
第二部分试题答案
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1Good eveningHilton Hotel(红色字体题正确答案选项)
HelloI’d like to book a room for the nights of the 18th and 19th
________
AJust a minuteplease
BAt your service
CWhat can I do for you
2He has got fired(红色字体题正确答案选项)
________
ASo what
BI am not sure
CI can’t believe it
3We are going to have a dancing party tonightWould you like to join us(红色字体题正确答案选项)
________
AYesit’s very kind of you
BOf course notI have no idea
CNoI can’t
4Good morningFar East Logistics CompanyThis is Lin HanxueMay I help you(红色字体题正确答案选项)
________
AGood morningNice to meet you
BNothank you
CGood morningThis is Daniel Anderson speaking
5SorryI forgot to mail you the letter(红色字体题正确答案选项)
________
AThat’s all right
BThank you
CYou are welcome
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1It was not until 1938 in Britain________the first Holidays with Pay Act was passed(红色字体题正确答案选项)
Athat
Bwhen
Cas
2I believe team work________important(红色字体题正确答案选项)
Awas
Bis
Care
3She is a good girl________(红色字体题正确答案选项)
Aisn’t it
Bam I
Cisn’t she
4Prices may change quickly if supply or demand________(红色字体题正确答案选项)
Achanges
Bchange
Cwill change
5It’s a fine day________expected(红色字体题正确答案选项)
Awhen
Bas
Cthat
6I have finished________your project plan(红色字体题正确答案选项)
Aread
Bto read
Creading
7We can’t go________it is raining(红色字体题正确答案选项)
Afor
Bbecause
Cas
8We had plenty of meat but________salt(红色字体题正确答案选项)
Anot a few
Bno
Cnot many
9Two telephones________were sent to me yesterday(红色字体题正确答案选项)
Abills
Bchanges
Cprices
10After I read it in________I will tell you my opinion(红色字体题正确答案选项)
Adetail
Btotal
Csum
11You can________it and let us know your decision later(红色字体题正确答案选项)
Athink
Bthink about
Cthink out
12We don’t________smoking in the library(红色字体题正确答案选项)
Aallow
Balter
Calarm
13The company will employ the most suitable people to________(红色字体题正确答案选项)
Aattend an interview
Bjoin in the club
Cgo to hospital
14All the directors agreed to hold a press________for the company next month(红色字体题正确答案选项)
Aconference
Bparty
Cteam
15Accounting could________to about 7000 years ago(红色字体题正确答案选项)
Arun up
Bdate back
Ctake down
第三题阅读理解(选择题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The key to most businesses’ success is customer satisfactionThere are two rules for customer
satisfactionRule 1 is that the customer is always rightRule 2 is if the customer is ever wrongreread Rule1
The best way to satisfy your customers is to provide quality productsfriendly serviceaccurate information and keep adding value as much as possible to your products and servicesGiving your customers what they need and more than they expect will lead customers to return to you
In order to improve your serviceyou need to make market surveys so as to know what your customers are thinking and demandingThen you take actions to meet your customersIn this way you will stay competitive in these changing times
Remember you should do your best to keep your clients happy and satisfiedThus your business will go on to achieve successIt’s as simple as that
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What is the key to business success(红色字体题正确答案选项)
ACustomer satisfaction
BGood advertising
CInvestment
[单选题]◆What type of in formation needs to be provided to your customers(红色字体题正确答案选项)
AInteresting information
BAccurate information
CSimple information
[单选题]◆What can customers return to you(红色字体题正确答案选项)
AQuality products and service
BAdded value to the products and services
CBoth A and B
[单选题]◆Why do we make market surveys(红色字体题正确答案选项)
ATo lead customers to return to us
BTo keep customers happy and satisfied
CTo know what customers demand and try to meet them
[单选题]◆What happens when you keep your clients happy(红色字体题正确答案选项)
AYour business grows and improves
BYour business stays at the same level
CYour clients go to competitors
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1A market means the way things are bought or soldIn all marketsthe first important thing is that we have buyersActuallybuyers are the group of people who want to buy certain goods or services
Sometimes buyers only purchase some assetstangible or intangibleBuyers might buy quite tangible assetslike housescars and so onHoweversome tend to purchase intangible oneslike sharesfuturesetc
The other side of the coin is there should be another group of people who are willing to sell thingsincluding goodsservices and assetsThese people are sellersAnd markets are the system that bridges some people’s demands and some other people’s suppliesOr in other wordsthe system gets buyers and sellers connectedThen they may make deals at a reasonable priceSo in marketsprice matters a lotPrices may change quickly if supply or demand changes
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A market means the way things are sold only(红色字体题正确答案选项)
AT
BF
[判断题]◆Actuallybuyers want to buy certain goods or services(红色字体题正确答案选项)
AT
BF
[判断题]◆Sellers might buy quite tangible assetslike housescars and so on(红色字体题正确答案选项)
AT
BF
[判断题]◆Markets will connect people’s demands and people’s supplies(红色字体题正确答案选项)
AT
BF
[判断题]◆Prices change quickly with the changes of supply and demands(红色字体题正确答案选项)
AT
BF
第五题翻译题(单选题)
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
1I think it’ s preferable for you to change the brand name(红色字体题正确答案选项)
A认您换商标
B宁愿您换商标名
C考虑您必须取消商标名
2We look forward to your early reply(红色字体题正确答案选项)
A渴您早回复
B前着您早期回复
C期盼您早日回复
3He will leave for London at 5 tomorrow afternoon(红色字体题正确答案选项)
A明天午5点前伦敦
B明天午5点离开伦敦
C明天午5点伦敦离开
4You may not have received the statement of account we sent you on August 30 showing the balance of
US 80000 you owe(红色字体题正确答案选项)
A您没收8月30日您寄送账单账单显示您欠款8万美金
B您没收8月30日您寄送账单显示余额8万美金
C您没收8月30日您寄送显示余额8万美金账单
5The reexamination results indicate that onethird of the goods are not up to standard(红色字体题正确答案选项)
A复试结果表明3项处符合标准
B复检结果表明13产品达标
C复检结果表明13 产品达标
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
第二套
说明：整理2024年8月17日适国家开放学专科学员台期末机考考试前5题相整套相
第部分试题部分
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1Good eveningHilton Hotel
HelloI’d like to book a room for the nights of the 18th and 19th
________
AJust a minuteplease
BAt your service
CWhat can I do for you
2He has got fired
________
ASo what
BI am not sure
CI can’t believe it
3We are going to have a dancing party tonightWould you like to join us
________
AYesit’s very kind of you
BOf course notI have no idea
CNoI can’t
4Good morningFar East Logistics CompanyThis is Lin HanxueMay I help you
________
AGood morningNice to meet you
BNothank you
CGood morningThis is Daniel Anderson speaking
5SorryI forgot to mail you the letter
________
AThat’s all right
BThank you
CYou are welcome
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1It was not until 1938 in Britain________the first Holidays with Pay Act was passed
Athat
Bwhen
Cas
2I believe team work________important
Awas
Bis
Care
3She is a good girl________
Aisn’t it
Bam I
Cisn’t she
4Prices may change quickly if supply or demand________
Achanges
Bchange
Cwill change
5It’s a fine day________expected
Awhen
Bas
Cthat
6I have finished________your project plan
Aread
Bto read
Creading
7We can’t go________it is raining
Afor
Bbecause
Cas
8We had plenty of meat but________salt
Anot a few
Bno
Cnot many
9Two telephones________were sent to me yesterday
Abills
Bchanges
Cprices
10After I read it in________I will tell you my opinion
Adetail
Btotal
Csum
11You can________it and let us know your decision later
Athink
Bthink about
Cthink out
12We don’t________smoking in the library
Aallow
Balter
Calarm
13The company will employ the most suitable people to________
Aattend an interview
Bjoin in the club
Cgo to hospital
14All the directors agreed to hold a press ________for the company next month
Aconference
Bparty
Cteam
15Accounting could________to about 7000 years ago
Arun up
Bdate back
Ctake down
第三题阅读理解(选择题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The key to most businesses’ success is customer satisfactionThere are two rules for customer
satisfactionRule 1 is that the customer is always rightRule 2 is if the customer is ever wrongreread Rule1
The best way to satisfy your customers is to provide quality productsfriendly serviceaccurate information and keep adding value as much as possible to your products and servicesGiving your customers what they need and more than they expect will lead customers to return to you
In order to improve your serviceyou need to make market surveys so as to know what your customers are thinking and demandingThen you take actions to meet your customersIn this way you will stay competitive in these changing times
Remember you should do your best to keep your clients happy and satisfiedThus your business will go on to achieve successIt’s as simple as that
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What is the key to business success
ACustomer satisfaction
BGood advertising
CInvestment
[单选题]◆What type of in formation needs to be provided to your customers
AInteresting information
BAccurate information
CSimple information
[单选题]◆What can customers return to you
AQuality products and service
BAdded value to the products and services
CBoth A and B
[单选题]◆Why do we make market surveys
ATo lead customers to return to us
BTo keep customers happy and satisfied
CTo know what customers demand and try to meet them
[单选题]◆What happens when you keep your clients happy
AYour business grows and improves
BYour business stays at the same level
CYour clients go to competitors
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1A market means the way things are bought or soldIn all marketsthe first important thing is that we have buyersActuallybuyers are the group of people who want to buy certain goods or services
Sometimes buyers only purchase some assetstangible or intangibleBuyers might buy quite tangible assetslike housescars and so onHoweversome tend to purchase intangible oneslike sharesfuturesetc
The other side of the coin is there should be another group of people who are willing to sell thingsincluding goodsservices and assetsThese people are sellersAnd markets are the system that bridges some people’s demands and some other people’s suppliesOr in other wordsthe system gets buyers and sellers connectedThen they may make deals at a reasonable priceSo in marketsprice matters a lotPrices may change quickly if supply or demand changes
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A market means the way things are sold only
AT
BF
[判断题]◆Actuallybuyers want to buy certain goods or services
AT
BF
[判断题]◆Sellers might buy quite tangible assetslike housescars and so on
AT
BF
[判断题]◆Markets will connect people’s demands and people’s supplies
AT
BF
[判断题]◆Prices change quickly with the changes of supply and demands
AT
BF
第五题翻译题(单选题)
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
1I think it’ s preferable for you to change the brand name
A认您换商标
B宁愿您换商标名
C考虑您必须取消商标名
2We look forward to your early reply
A渴您早回复
B前着您早期回复
C期盼您早日回复
3He will leave for London at 5 tomorrow afternoon
A明天午 5 点前伦敦
B明天午 5 点离开伦敦
C明天午 5 点伦敦离开
4You may not have received the statement of account we sent you on August 30 showing the balance of
US 80000 you owe
A您没收 8 月 30 日您寄送账单账单显示您欠款 8 万美金
B您没收 8 月 30 日您寄送账单显示余额 8 万美金
C您没收 8 月 30 日您寄送显示余额 8 万美金账单
5The reexamination results indicate that onethird of the goods are not up to standard________
A复试结果表明 3 项处符合标准
B复检结果表明 13 产品达标
C复检结果表明13 产品达标
第二部分试题答案
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1Good eveningHilton Hotel(红色字体题正确答案选项)
HelloI’d like to book a room for the nights of the 18th and 19th
________
AJust a minuteplease
BAt your service
CWhat can I do for you
2He has got fired(红色字体题正确答案选项)
________
ASo what
BI am not sure
CI can’t believe it
3We are going to have a dancing party tonightWould you like to join us(红色字体题正确答案选项)
________
AYesit’s very kind of you
BOf course notI have no idea
CNoI can’t
4Good morningFar East Logistics CompanyThis is Lin HanxueMay I help you(红色字体题正确答案选项)
________
AGood morningNice to meet you
BNothank you
CGood morningThis is Daniel Anderson speaking
5SorryI forgot to mail you the letter(红色字体题正确答案选项)
________
AThat’s all right
BThank you
CYou are welcome
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1It was not until 1938 in Britain________the first Holidays with Pay Act was passed(红色字体题正确答案选项)
Athat
Bwhen
Cas
2I believe team work________important(红色字体题正确答案选项)
Awas
Bis
Care
3She is a good girl________(红色字体题正确答案选项)
Aisn’t it
Bam I
Cisn’t she
4Prices may change quickly if supply or demand________(红色字体题正确答案选项)
Achanges
Bchange
Cwill change
5It’s a fine day________expected(红色字体题正确答案选项)
Awhen
Bas
Cthat
6I have finished________your project plan(红色字体题正确答案选项)
Aread
Bto read
Creading
7We can’t go________it is raining(红色字体题正确答案选项)
Afor
Bbecause
Cas
8We had plenty of meat but________salt(红色字体题正确答案选项)
Anot a few
Bno
Cnot many
9Two telephones________were sent to me yesterday(红色字体题正确答案选项)
Abills
Bchanges
Cprices
10After I read it in________I will tell you my opinion(红色字体题正确答案选项)
Adetail
Btotal
Csum
11You can________it and let us know your decision later(红色字体题正确答案选项)
Athink
Bthink about
Cthink out
12We don’t________smoking in the library(红色字体题正确答案选项)
Aallow
Balter
Calarm
13The company will employ the most suitable people to________(红色字体题正确答案选项)
Aattend an interview
Bjoin in the club
Cgo to hospital
14All the directors agreed to hold a press________for the company next month(红色字体题正确答案选项)
Aconference
Bparty
Cteam
15Accounting could________to about 7000 years ago(红色字体题正确答案选项)
Arun up
Bdate back
Ctake down
第三题阅读理解(选择题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The key to most businesses’ success is customer satisfactionThere are two rules for customer
satisfactionRule 1 is that the customer is always rightRule 2 is if the customer is ever wrongreread Rule1
The best way to satisfy your customers is to provide quality productsfriendly serviceaccurate information and keep adding value as much as possible to your products and servicesGiving your customers what they need and more than they expect will lead customers to return to you
In order to improve your serviceyou need to make market surveys so as to know what your customers are thinking and demandingThen you take actions to meet your customersIn this way you will stay competitive in these changing times
Remember you should do your best to keep your clients happy and satisfiedThus your business will go on to achieve successIt’s as simple as that
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What is the key to business success(红色字体题正确答案选项)
ACustomer satisfaction
BGood advertising
CInvestment
[单选题]◆What type of in formation needs to be provided to your customers(红色字体题正确答案选项)
AInteresting information
BAccurate information
CSimple information
[单选题]◆What can customers return to you(红色字体题正确答案选项)
AQuality products and service
BAdded value to the products and services
CBoth A and B
[单选题]◆Why do we make market surveys(红色字体题正确答案选项)
ATo lead customers to return to us
BTo keep customers happy and satisfied
CTo know what customers demand and try to meet them
[单选题]◆What happens when you keep your clients happy(红色字体题正确答案选项)
AYour business grows and improves
BYour business stays at the same level
CYour clients go to competitors
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1A market means the way things are bought or soldIn all marketsthe first important thing is that we have buyersActuallybuyers are the group of people who want to buy certain goods or services
Sometimes buyers only purchase some assetstangible or intangibleBuyers might buy quite tangible assetslike housescars and so onHoweversome tend to purchase intangible oneslike sharesfuturesetc
The other side of the coin is there should be another group of people who are willing to sell thingsincluding goodsservices and assetsThese people are sellersAnd markets are the system that bridges some people’s demands and some other people’s suppliesOr in other wordsthe system gets buyers and sellers connectedThen they may make deals at a reasonable priceSo in marketsprice matters a lotPrices may change quickly if supply or demand changes
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆A market means the way things are sold only(红色字体题正确答案选项)
AT
BF
[判断题]◆Actuallybuyers want to buy certain goods or services(红色字体题正确答案选项)
AT
BF
[判断题]◆Sellers might buy quite tangible assetslike housescars and so on(红色字体题正确答案选项)
AT
BF
[判断题]◆Markets will connect people’s demands and people’s supplies(红色字体题正确答案选项)
AT
BF
[判断题]◆Prices change quickly with the changes of supply and demands(红色字体题正确答案选项)
AT
BF
第五题翻译题(单选题)
题包含5题题4分计20分阅读句子ABC三选项中选择佳翻译
1I think it’ s preferable for you to change the brand name(红色字体题正确答案选项)
A认您换商标
B宁愿您换商标名
C考虑您必须取消商标名
2We look forward to your early reply(红色字体题正确答案选项)
A渴您早回复
B前着您早期回复
C期盼您早日回复
3He will leave for London at 5 tomorrow afternoon(红色字体题正确答案选项)
A明天午5点前伦敦
B明天午5点离开伦敦
C明天午5点伦敦离开
4You may not have received the statement of account we sent you on August 30 showing the balance of
US 80000 you owe(红色字体题正确答案选项)
A您没收8月30日您寄送账单账单显示您欠款8万美金
B您没收8月30日您寄送账单显示余额8万美金
C您没收8月30日您寄送显示余额8万美金账单
5The reexamination results indicate that onethird of the goods are not up to standard(红色字体题正确答案选项)
A复试结果表明3项处符合标准
B复检结果表明13产品达标
C复检结果表明13 产品达标
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档