STANDARD OPERATING PROCEDURE
标准操作程序
HOW TO SHAMPOO A CARPET
样清洁毯
Task Number
务号
PA0001
Department
部门
Housekeeping
客房部
Date Issued
制定日期
August 2005
2005年8月
Guest Expectation
客期
I expect that carpets are clean and regularly shampooed Carpets are a breeding ground for dust mites and other small inspects Some sections of carpets are also subject to high traffic and wear faster I expect regular shampooing to protect and uphold the quality of carpets
希酒店清洁剂清洗毯干净毯容易沾染灰尘垃圾物方毯相频繁希酒店计划清洁剂清洗毯样保护维持毯质量
Time to Train
培训时间
25 minutes
25分钟
Why is this task important for you and our guests
什项工作客重？
Answers
回答
1 I can increase the GSTS score 增进客满意度
2 It shows my professionalism 展示专业
3 I understand that cleanliness is important for the image of our hotel 毯清洁酒店形象重
WHATSTEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
1) Preparation
准备
Check the machine and ensure all accessories are
prepared
检查机器确认品已准备
Get carpet shampoo signage a pail and some cleaning cloths
准备清洁剂标示牌桶清洁布
Why do I need to check the machine function
First
什首先检查机器性？
2) Remove furniture
移动家具
Remove as much furniture as possible and vacuum the carpet
家具移开毯空置
Why do I need to remove furniture
什移开家具？
3) Dilute Chemical
稀释清洁剂
Dilute carpet shampoo with hot water in a pail follow dilution rate
桶里热水稀释清洁剂参考稀释标准
Why do I need to dilute the shampoo with hot water
什热水稀释清洁剂？
4) Shampoo the carpet
清洗毯
Prepare the carpet extractor and accessories
准备毯清洗机品
Put shampoo solution into the solution tank Turn on the three buttons brush shampoo jet and vacuum
清洁剂放入水箱开刷子水箱喷洒抽吸三钮开
Pull the carpet extractor in a straight line over a length of one and half meters
机器范围15米直线运行
Turn off the shampoo jet and run the machine over the same area twice to vacuum the shampoo
关掉水箱喷洒机器相方运行两次清洁剂均匀洒毯
Do not pull the machine too fast ensure regular speed
注意机器运行快速度均匀
When first row is completed move the machine to cover the next row ensuring you overlap the first row
第次运行完注意第二次运行完全覆盖第次运行范围
STOP USING THE MACHINE IF ANY SMELL OR BURN ACCURES
果异味请立关闭机器
Why do I need to turn on three button
什开三钮？
Why do I need to keep this technique
什项技术执行？
Why do I have to shampoo and vacuum twice
什清洁剂真空两次？
Why can I not speed up the process
什运行快？
Why do I need to keep this system
什标准执行？
WHATSTEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
5) Completion
结束
When shampooing is completed use damp cloth and clean all the wooden skirting
清洁结束湿布清洁木制脚线
Why do I need to clean the wooden skirting with a clean cloth
什布清洁木制脚线？
6) Clean and store equipment
清洁存放具
Clear the solution tank and clean accessories before returning them to the store
存放前清洁水箱具
Clean and dry the pail and signage and place them in the store in an orderly manner
清洁桶标示牌序放入仓库
Tips Do not shampoo the carpet too often as it will shorten the lifespan of the carpet
提示：频繁清洁毯会缩短毯寿命
Do spot cleaning when necessary
必时做毯污
Why do I need to clear the tank when I am using the cleaner again
重新机器时时应清洁水箱
Why do I have to place these items in a orderly manner
什需设备标准存放
Why do I shorten the lifespan
什会造成减短毯寿命？
Why is spot cleaning better
什序存放品？
7) Report defects报告
To report immediately of any maintenance problem is found while cleaning
清洁期间问题需立报告
Why do I have to report immediately
什立报告？
Summary questions
问题概述：
1 What is important during the preparation process 准备期间重处什
2 Can I clean around furniture 围绕家具清洁毯
3 Why do I need to dilute the chemical with hot water 什热水清洁毯
4 What do I have to do before really completing the task 完成前必须做什
5 What is important before cleaning and storing the equipment 清洁存放品前重处什
6 Do I have to shampoo the carpet once or twice 需次者两次喷洒清洁剂
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头位进行实践操作做测试
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STANDARD OPERATING PROCEDURE
标准操作程序
HOW TO SHAMPOO A CARPET
样清洁毯
Task Number
务号
PA0001
Department
部门
Housekeeping
客房部
Date Issued
制定日期
August 2005
2005年8月
Guest Expectation
客期
I expect that carpets are clean and regularly shampooed Carpets are a breeding ground for dust mites and other small inspects Some sections of carpets are also subject to high traffic and wear faster I expect regular shampooing to protect and uphold the quality of carpets
希酒店清洁剂清洗毯干净毯容易沾染灰尘垃圾物方毯相频繁希酒店计划清洁剂清洗毯样保护维持毯质量
Time to Train
培训时间
25 minutes
25分钟
Why is this task important for you and our guests
什项工作客重？
Answers
回答
1 I can increase the GSTS score 增进客满意度
2 It shows my professionalism 展示专业
3 I understand that cleanliness is important for the image of our hotel 毯清洁酒店形象重
WHATSTEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
1) Preparation
准备
Check the machine and ensure all accessories are
prepared
检查机器确认品已准备
Get carpet shampoo signage a pail and some cleaning cloths
准备清洁剂标示牌桶清洁布
Why do I need to check the machine function
First
什首先检查机器性？
2) Remove furniture
移动家具
Remove as much furniture as possible and vacuum the carpet
家具移开毯空置
Why do I need to remove furniture
什移开家具？
3) Dilute Chemical
稀释清洁剂
Dilute carpet shampoo with hot water in a pail follow dilution rate
桶里热水稀释清洁剂参考稀释标准
Why do I need to dilute the shampoo with hot water
什热水稀释清洁剂？
4) Shampoo the carpet
清洗毯
Prepare the carpet extractor and accessories
准备毯清洗机品
Put shampoo solution into the solution tank Turn on the three buttons brush shampoo jet and vacuum
清洁剂放入水箱开刷子水箱喷洒抽吸三钮开
Pull the carpet extractor in a straight line over a length of one and half meters
机器范围15米直线运行
Turn off the shampoo jet and run the machine over the same area twice to vacuum the shampoo
关掉水箱喷洒机器相方运行两次清洁剂均匀洒毯
Do not pull the machine too fast ensure regular speed
注意机器运行快速度均匀
When first row is completed move the machine to cover the next row ensuring you overlap the first row
第次运行完注意第二次运行完全覆盖第次运行范围
STOP USING THE MACHINE IF ANY SMELL OR BURN ACCURES
果异味请立关闭机器
Why do I need to turn on three button
什开三钮？
Why do I need to keep this technique
什项技术执行？
Why do I have to shampoo and vacuum twice
什清洁剂真空两次？
Why can I not speed up the process
什运行快？
Why do I need to keep this system
什标准执行？
WHATSTEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
5) Completion
结束
When shampooing is completed use damp cloth and clean all the wooden skirting
清洁结束湿布清洁木制脚线
Why do I need to clean the wooden skirting with a clean cloth
什布清洁木制脚线？
6) Clean and store equipment
清洁存放具
Clear the solution tank and clean accessories before returning them to the store
存放前清洁水箱具
Clean and dry the pail and signage and place them in the store in an orderly manner
清洁桶标示牌序放入仓库
Tips Do not shampoo the carpet too often as it will shorten the lifespan of the carpet
提示：频繁清洁毯会缩短毯寿命
Do spot cleaning when necessary
必时做毯污
Why do I need to clear the tank when I am using the cleaner again
重新机器时时应清洁水箱
Why do I have to place these items in a orderly manner
什需设备标准存放
Why do I shorten the lifespan
什会造成减短毯寿命？
Why is spot cleaning better
什序存放品？
7) Report defects报告
To report immediately of any maintenance problem is found while cleaning
清洁期间问题需立报告
Why do I have to report immediately
什立报告？
Summary questions
问题概述：
1 What is important during the preparation process 准备期间重处什
2 Can I clean around furniture 围绕家具清洁毯
3 Why do I need to dilute the chemical with hot water 什热水清洁毯
4 What do I have to do before really completing the task 完成前必须做什
5 What is important before cleaning and storing the equipment 清洁存放品前重处什
6 Do I have to shampoo the carpet once or twice 需次者两次喷洒清洁剂
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头位进行实践操作做测试
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档