STANDARD OPERATING PROCEDURE
标准操作程序
HOW TO POLISH WOODEN FURNITURE AND WOODEN FLOORS
清洁木制家具木制板
Task Number
务号：
PA0011
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
I expect hotels to polish their wooden furniture I can not understand hotels who have unpolished wooden floors as it makes the hotel look dull and lifeless
希酒店清洁木制家具法理解板堆满灰尘清洁酒店做法
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项工作客重？
Answers
回答
1 I understand the importance of a polished wooden floor as it enhances the image of the hotel 清洁木板酒店印象非常重
2 It is important for me to know how we have to polish a floor especially if it is old 重知道清洁板特非常陈旧时
3 We can increase the GSTS score 增进客满意度
4 We can show our professionalism 表现专业
WHATSTEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
1) Preparation
准备
Prepare all cleaning tools and cleaning material
required
准备清洁具
Remove items from the surface to be polished
移开面物品
Wooden surfaces should be polished
periodically to maintain a glossy appearance and also to protect the surface
木制表面需擦亮
定期保养光亮表面达保护作
Put Work in progress sign in place
放置标示牌
Why do I need to have cleaning material available
什需清洁材料
Is a sign necessary even if I am just polishing arm chairs
果仅仅清洁张坐椅否需放置标示牌
2) Cleaning
清洁
Spray furniture wax onto a folded piece of cleaning cloth张折叠起布喷洒蜡
Wipe the surface with the cloth in circular movements until it shines
圆型擦拭板直板发亮
Why do I need to fold the cloth
什需布折叠起
What wax do I need to spary
需什样蜡
3) Finish cleaning
结束
Replace items in the same position as before
物品放回原先位置
Housekeeper will determine the schedule for periodical polishing of wooden structures and furniture
家部理会制定清洁木制板家具计划
Why do I need to replace moved items
什需物品放回原位
Why can I not polish when ever I feel
什需计划清洁木制板家具
4) Storage
存放
Return chemical containers to the store and place neatly on shelf
清洁剂容器放回仓库放架子
Where do I need to store the chemicals
需里存放清洁剂
5) Report defects
问题报告
Report furniture defects immediately if found while cleaning
清洁时问题需立报告
Why do I have to report immediately
什需立报告
Summary questions
问题概述
1 What is important when preparing to polish a wooden floor 清洁木制家具前需重点注意什
2 What is the movement when polishing 擦拭步骤什
3 What do you need to polish a wooden floor 需什擦亮板
4 What do I have to consider when storing the equipment 存放物品时需注意什
5 What do you do if you notice wood splitting on furniture 果发现家具裂纹需做什
6 Do I need to report defects to HK or can I report this defect immediately to POMEC 需问题报告HK者POMEC
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头位进行实践操作做测试
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STANDARD OPERATING PROCEDURE
标准操作程序
HOW TO POLISH WOODEN FURNITURE AND WOODEN FLOORS
清洁木制家具木制板
Task Number
务号：
PA0011
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
I expect hotels to polish their wooden furniture I can not understand hotels who have unpolished wooden floors as it makes the hotel look dull and lifeless
希酒店清洁木制家具法理解板堆满灰尘清洁酒店做法
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项工作客重？
Answers
回答
1 I understand the importance of a polished wooden floor as it enhances the image of the hotel 清洁木板酒店印象非常重
2 It is important for me to know how we have to polish a floor especially if it is old 重知道清洁板特非常陈旧时
3 We can increase the GSTS score 增进客满意度
4 We can show our professionalism 表现专业
WHATSTEPS
什步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
1) Preparation
准备
Prepare all cleaning tools and cleaning material
required
准备清洁具
Remove items from the surface to be polished
移开面物品
Wooden surfaces should be polished
periodically to maintain a glossy appearance and also to protect the surface
木制表面需擦亮
定期保养光亮表面达保护作
Put Work in progress sign in place
放置标示牌
Why do I need to have cleaning material available
什需清洁材料
Is a sign necessary even if I am just polishing arm chairs
果仅仅清洁张坐椅否需放置标示牌
2) Cleaning
清洁
Spray furniture wax onto a folded piece of cleaning cloth张折叠起布喷洒蜡
Wipe the surface with the cloth in circular movements until it shines
圆型擦拭板直板发亮
Why do I need to fold the cloth
什需布折叠起
What wax do I need to spary
需什样蜡
3) Finish cleaning
结束
Replace items in the same position as before
物品放回原先位置
Housekeeper will determine the schedule for periodical polishing of wooden structures and furniture
家部理会制定清洁木制板家具计划
Why do I need to replace moved items
什需物品放回原位
Why can I not polish when ever I feel
什需计划清洁木制板家具
4) Storage
存放
Return chemical containers to the store and place neatly on shelf
清洁剂容器放回仓库放架子
Where do I need to store the chemicals
需里存放清洁剂
5) Report defects
问题报告
Report furniture defects immediately if found while cleaning
清洁时问题需立报告
Why do I have to report immediately
什需立报告
Summary questions
问题概述
1 What is important when preparing to polish a wooden floor 清洁木制家具前需重点注意什
2 What is the movement when polishing 擦拭步骤什
3 What do you need to polish a wooden floor 需什擦亮板
4 What do I have to consider when storing the equipment 存放物品时需注意什
5 What do you do if you notice wood splitting on furniture 果发现家具裂纹需做什
6 Do I need to report defects to HK or can I report this defect immediately to POMEC 需问题报告HK者POMEC
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头位进行实践操作做测试
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档