高考书面表达
（五）投诉信
投诉信基格式
第部分：委婉提出抱怨表示遗憾
套语：
1) 抱歉扰您必须郑重提出投诉
I am sorry to trouble you but I am afraid that I have to make a serious complaint
2) 真讨厌抱怨件事情确实令烦心
I really hate to complain but one thing is really disturbing now
第二部分：阐述问题发生
第三部分：指出问题引起果
套语：
(1) 噪音影响睡眠班时间法集中精力结果天已搞错次
The noise disturbs my sleep so that I can’t concentrate on my work during the work time As a result I have made several mistakes these days
(2) 样（嘈杂）环境法进行研究需间安静房间
For me this environment is very difficult to make studies and I need a quiet room
第四部分：提出批评处理意见敦促方采取措施
套语：
(1) 认认识……时候
I think it’s high time that you realized …
(2) 深知常出错希确保类差错发生
We know that you are no often careless but we do hope that this will not happen again
(3) 必须正告贵方非目前状况采取措施否迫诉诸法律
I must warn you that unless you do something take actiontake measures about the situation I will be forced to take legal action
(4) 坦率准备忍受种状况
FranklyTo be honest I am not prepared to put up with the situation any more
(5) 果您快调查事胜感激期您快回复
I would be very gratefulappreciate it if you could look into the matter as soon as possible And I am looking forward to your early reply
二范文示例：
假设李华国外某购物网站购买韦氏学生词典（Webster’s Dictionary for Students）货发现存缺页现象字典附光盘法请卖家写封电子邮件进行投诉
注意：1词数100左右（开头结尾已出计入总词数）
2适增加细节行文连贯
Dear Sir or Madam
I’m sorry to trouble you but I am afraid that I have to make a complaint about the Webster’s Dictionary for students purchased from your website
In the first place a few pages like page 25 and 206 are missing In addition the CD enclosed doesn’t work at all Therefore I would like to either change the dictionary for another one or get a full refund I would be grateful if you could settle my complaint as soon as possible
I hope you’ll pay full attention to the matter Your early reply will be highly appreciated
Your sincerely
LiHua
范例2： 假李华家商店购劣质商品遂营业员交涉该营业员态度粗暴予受理理写封投诉信
注意：1词数100左右（开头结尾已出计入总词数）
2适增加细节行文连贯
Dear Manager
Now I am writing to tell you that I bought a TV set from your shop several days ago But when I brought it home and turned it on I found it didn’t work properly So I took it back to the shop and told the assistant what had happened To my surprise your assistant didn’t help me to solve the problem On the contrary he shouted at me rudely and refused to examine it
I know that your shop enjoys a high reputation of good service so I bought the TV set in your shop But today I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers
I hope you will look into the matter and give me a reasonable explanation I am waiting to know how you will deal with it Thank you for your consideration and I am looking forward to your early reply
Sincerely yours
LiHua
三实战演练
李强周买部手机没天坏送回店里找销售员换部意换意修等周时间觉合理根情况写封投诉信sale manager
句子：
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
四．完整作文：
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
（五）投诉信
投诉信基格式
第部分：委婉提出抱怨表示遗憾
套语：
1) 抱歉扰您必须郑重提出投诉
I am sorry to trouble you but I am afraid that I have to make a serious complaint
2) 真讨厌抱怨件事情确实令烦心
I really hate to complain but one thing is really disturbing now
第二部分：阐述问题发生
第三部分：指出问题引起果
套语：
(1) 噪音影响睡眠班时间法集中精力结果天已搞错次
The noise disturbs my sleep so that I can’t concentrate on my work during the work time As a result I have made several mistakes these days
(2) 样（嘈杂）环境法进行研究需间安静房间
For me this environment is very difficult to make studies and I need a quiet room
第四部分：提出批评处理意见敦促方采取措施
套语：
(1) 认认识……时候
I think it’s high time that you realized …
(2) 深知常出错希确保类差错发生
We know that you are no often careless but we do hope that this will not happen again
(3) 必须正告贵方非目前状况采取措施否迫诉诸法律
I must warn you that unless you do something take actiontake measures about the situation I will be forced to take legal action
(4) 坦率准备忍受种状况
FranklyTo be honest I am not prepared to put up with the situation any more
(5) 果您快调查事胜感激期您快回复
I would be very gratefulappreciate it if you could look into the matter as soon as possible And I am looking forward to your early reply
二范文示例：
假设李华国外某购物网站购买韦氏学生词典（Webster’s Dictionary for Students）货发现存缺页现象字典附光盘法请卖家写封电子邮件进行投诉
注意：1词数100左右（开头结尾已出计入总词数）
2适增加细节行文连贯
Dear Sir or Madam
I’m sorry to trouble you but I am afraid that I have to make a complaint about the Webster’s Dictionary for students purchased from your website
In the first place a few pages like page 25 and 206 are missing In addition the CD enclosed doesn’t work at all Therefore I would like to either change the dictionary for another one or get a full refund I would be grateful if you could settle my complaint as soon as possible
I hope you’ll pay full attention to the matter Your early reply will be highly appreciated
Your sincerely
LiHua
范例2： 假李华家商店购劣质商品遂营业员交涉该营业员态度粗暴予受理理写封投诉信
注意：1词数100左右（开头结尾已出计入总词数）
2适增加细节行文连贯
Dear Manager
Now I am writing to tell you that I bought a TV set from your shop several days ago But when I brought it home and turned it on I found it didn’t work properly So I took it back to the shop and told the assistant what had happened To my surprise your assistant didn’t help me to solve the problem On the contrary he shouted at me rudely and refused to examine it
I know that your shop enjoys a high reputation of good service so I bought the TV set in your shop But today I am sorry to find that such service should have happened in your shop and your assistant didn’t seriously think of the interests of customers
I hope you will look into the matter and give me a reasonable explanation I am waiting to know how you will deal with it Thank you for your consideration and I am looking forward to your early reply
Sincerely yours
LiHua
三实战演练
李强周买部手机没天坏送回店里找销售员换部意换意修等周时间觉合理根情况写封投诉信sale manager
句子：
_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
四．完整作文：
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档