3938国开电专科理英语2期末纸质考试(第三题阅读理解判断题)题库
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说明：更新2021年7月试题
[短文]An annual report of a company provides information about its business performance for certain peopleThese people include the investorspotential investors and other stakeholdersFrom the reportpeople can understand the company＇s business scoperecent situation and future developmentThe main parts of an annual report usually include chairman＇s letterfinancial statements and operation analysis[部资料]
● CHAIRMAN＇S LETTER
Usuallyan annual report should contain a letter from the chairmanThe letter should provide details about the successes and the challenges of the past yearIt should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past yearIt usually includes new hires and new product introductionsAt the same timeit will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual reportPeople can know the company＇s performance in the past from the statementsIt usually consists of the following three aspectsThe first one is the profit and loss statementThe second one is the balance sheetAnd the third one is the cash flow statement
1An annual report of a company provides some information about its business performance for certain people[答案]T
2People can know everything of the company from the annual report[答案]F
3An annual report usually includes chairman＇s letterfinancial statements and operation analysis[答案]T
4A chairman＇s letter should include the strategic direction moving forward[答案]T
5This passage is mainly about the main parts of an annual report[答案]T
[短文]Cross training is training an employee to do a different part of the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom[2018年1月试题]
Crosstraining can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long As you prepare crosstraining plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance 26Crosstraining is training an employee to do a different job in a different company[答案]F
27Crosstraining is beneficial not only for managers but also for employees[答案]T
28Crosstraining can apply to almost any position and almost any industry[答案]T
29Not all employees are suitable to be cross trained[答案]T
30You can decide which employees to be cross trained according to their age[答案]F
[短文]Cross training is training an employee to do a different partof the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom[2020年1月试题]
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance
26Crosstraining is training an employee to do a different job in a different company[答案]F
27Crosstraining is beneficial not only for managers but also for employees[答案]T
28Crosstraining can apply to almost any position and almost any industry[答案]T
29When you prepare cross training plansthe only consideration is the company benefits[答案]F
30You can decide which employees to be cross trained according to their age[答案]F
[短文]Cross training is training an employee to do a different part of the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom[部资料]
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs workedor didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCarefullyselect the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance
1Cross training is training an employee to do a different job in a different company[答案]F
2Cross training is beneficial not only for managers but also for employees[答案]T
3Cross training can apply to almost any position and almost any industry[答案]T
4Not all employees are suitable to be cross trained[答案]T
5You can decide which employees to be cross trained according to their age[答案]F
[短文]Good communicationskills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationor even disaster by being misinterpreted or poorly delivered[2019年7月试题]
The steps for good communication skills (1)Know what to say Understand clearly the purpose and intent of your message
(2)Know howto say Begin by making eye contactwhich shows confidenceThen pay attention to your body language (3)Listen After you＇ve finished talkingyou should stoplistenand look for feedback and clues of comprehension (4)Reach understanding To communicate well is to understand and be understood More Tips for Developing Good Communication Skills： (1)The better you are able to express yourselfthe better your ability to communicate
(2)Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openmindedIt will in turngain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skillsit means you open yourself upto better relationshipsmore career opportunitiesand increased selfconfidenceMoreoveryour each higher levels of mutual understanding and cooperation while successfully attaining your goals 26A message must be understoodinterpreted or delivered correctly with communication[答案]F
27When you talk with others you can pay little attention to your body language[答案]F
28 The better you are able to understand othersthe better your ability to communicate[答案]F
29 Before stating your opinionsyou＇d better let the speaker finish his or her talking first[答案]T
30Don＇t argue or debate with others if you feel angry or displeased[答案]T
[短文]GOOD COMMUNICATION SKILLSKEY TO ANY SUCCESS[部资料]
Good communication skills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationoreven disaster by being misinterpreted or poorly delivered
THE STEPS FOR GOOD COMMUNICATION SKILLS：
1Know what to say
Understand clearly the purpose and intent of your message
2Know how to say
Begin by making eye contactwhich shows confidenceThen pay attention to your body language
3Listen
After you＇ve finished talkingyou should stoplistenand look for feedback and clues of comprehension
4Reach understanding
To communicate well is to understand and be understood
MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS：
1The better you are able to express yourselfthe better your ability to communicate
2Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views
3Learn to understand and appreciate different views by being openmindedIt will in turngain you more cooperation and understanding
4Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking
When you take the time to develop good communication skillsit means you open yourself up to better relationshipsmore career opportunitiesand increased selfconfidenceMoreoveryou reach higher levels of mutual understanding and cooperation while successfully attaining your goals
1A message must be understoodinterpreted or delivered correctly with communication[答案]F
2When you talk with others you can pay little attention to your body language[答案]F
3The better you are able to understand othersthe better your ability to communicate[答案]F
4Before stating your opinionsyou＇d better let the speaker finish his or her talking first[答案]T
5Don＇t argue or debate with others if you feel angry or displeased[答案]T
[短文]Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business[2019年1月试题2020年1月试题]
Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you＇retreated
Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customercare You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight 26Hotel customers and hotel staff think the same about breakfast[答案]F
27A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
28It＇s not necessary to know about the customers’needs and preferences[答案]F
29Questionnaires are useful in getting feedback from customers[答案]T
30Frontline staff have nothing to do with improving customer service[答案]F
[短文]Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business[部资料]
1Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
2Be a customer yourself and find out what your customers experience when they use your
serviceThis is one of the most obvious but underused ways for getting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you＇re treated
3Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
4Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
5Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care
You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
1Hotel customers and hotel staff think the same about breakfast[答案]F
2A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
3It＇s not necessary to know about the customers＇ needs and preferences[答案]F
4Questionnaires are useful in getting feedback from customers[答案]T
5Frontline staff have nothing to do with improving customer service[答案]F
[短文]Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee[2018年7月试题]
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate 26Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
27 A company has to spend alot of money hiring a right employee[答案]F
28 An advertisement with a clear target will make all candidates lose courage[答案]F
29 Well designed interview questions can help you know more about the candidates[答案]T
30Work experience is one of the primary things for an employer to verify in background checking[答案]T
[短文]Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee[部资料]
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description
Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed
questionsyou are able to get a true picture of your potential employee
Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
1Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
2A company has to spend a lot of money hiring a right employee[答案]F
3An advertisement with a clear target will make all candidates lose courage[答案]F
4Well designed interview questions can help you know more about the candidates[答案]T
5Work experience is one of the primary things for an employer to verify in background checking[答案]T
[短文]If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed[2020年7月试题]
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selectiveIf you include everythingthe annualreport becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt＇s great if you produce a full color publication with lots of nice photographyOf courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeplyMake it clear what you＇d like your readers to do once they＇ve read itsuch as donatepurchase servicesetc
26Before writing the reportyou should gather all the work you have done over the past year[答案]T
27The contents of the report should be selective[答案]T
28The idioma picture is worth a thousand wordsis appropriate here[答案]T
29 The application of visuals and charts can make the report more boring[答案]F
30 Ending the report with a strong call to action will offend he readers[答案]F
[短文]One morningWu Liang discovered that her classroom had changedShe found that the desks were no longer in rowsbut pushed together to make eight bigger desksShe was so excited about it for the first two days that she couldn＇t listen to the teachers carefullyBut soon she and her classmates got used to this new classroom arrangementNow our class is quietersaid WuWhat＇s morewe can come up with our own ideas and learn more through discussionIt＇s a better way to study[2020年9月试题]
Li Yu liked ittooGroup members first discusshe saidand then present to the whole classIt makes us believe in ourselvesThis was part of areformat Li＇s schoolThe school made this reform because they wanted to offer students easier ways to study and more chances to discussOur school hopes to improve students＇abilities to study by themselves and work in groupssaid Zhang Mingan English teacher
Howeverthe reform has demanded more from teachersNow they have only 15 minutes to give a lesson that would have been taught in 45 minutes beforeIt is difficult to teach in such a short timeThe teachers have to find better ways to teach more effectively
The reform demands morebut I＇m sure it is helpfuladded Zhang Ming
26It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement[答案]T
27The school made the reform in order to offer students more seats to study[答案]F
28The reform has demanded more from teachers[答案]T
29Wu Liang and her classmates like the new classroom arrangement[答案]F
30The best title of this passage maybe New Lookin Class[答案]T
[短文]QUESTIONNAIRES：ADVANTAGES &：DISADVANTAGES[部资料]
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiarto most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat＇s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
1The advantages of questionnaire are more than disadvantages[答案]T
2Questionnaire is the cheapest way for collecting data from respondents[答案]F
3Questionnaires have the advantage of being analyzed easily through the computer software[答案]T
4Questionnaire is suitable for everyone[答案]F
5The respondent is usually the same person you sent the questionnaire to[答案]T
[短文]Sixteen years ago I learned this lesson in the back of a NewYork City taxicabHere＇s what happenedI hopped in a taxiand we took off for Grand Central StationWe were driving in the right lane whenall of a suddena black car jumped out of a parking space right in front of usMy taxi driver slammed on his brakesskiddedand missed the other car＇s backend by just inches[部资料]
The driver of the other carwho almost caused a big accidentstarted yelling badwords at usMy taxi driver just smiled and waved at the guyAnd I mean he was friendlySoI saidWhy did you just do thatThis guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish) trucksThey runaround full of garbagefull of frustrationfull of angerand full of disappointmentAs their garbage piles upthey need a place to dump itAnd if you let themthey＇ll dump it on youWhen someone wants to dump on youdon＇t take it personallyYou just smilewavewish them welland move onYou＇ll be happy with what you did
I started thinkinghow often doI let Garbage Trucks run right over meAnd how often doI take their garbage and spread it to other people at workat homeor on the streetsIt was that dayI saidI＇m not going to do anymore
Successful people do not let Garbage Trucks takeover their dayWhat about youIf you let more garbage trucks pass you byyou＇ll be happierLife＇s too short to wakeup in the morning with regretsSoLove the people who treat you rightForget about the ones who don＇t
26One day the taxi almost hit another car[答案]T
27The author dumped some garbage in front of his car[答案]F
28Many people like to drive garbage trucks[答案]T
29The author used to have alot of money[答案]F
30If peopledump garbageon youtry your best to persuade them not to do that again[答案]F
[短文]USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER[部资料]
STEP 1Get experience and volunteer your time in different event servicesThere are so many aspects of events includingworking for a graduation eventa sports competitionvolunteering for nonprofitsand working for an established event plannerYour longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in：
* Verbal and written communications
* Organization and time management
* Negotiation and budget management
* Creativitymarketingpublic relations and more
STEP 2 Move into a position with some responsibilityInstead of just volunteeringbecome the fundraising chair for a nonprofitbecome a catering manageror take on a leadplanning role at an event planning company
STEP 3Are you familiar with the sayingit＇s not what you knowbut who you know In event planningnetworking is key Wherever you gocollect contact information for the people you meet
STEP 4Create an event albumShowcase your work with photosbookletsand invitations of the events you＇ve worked onOrganize each piece in a book to easily present your experience and event storiesMost people are visual so paint the picture for them
STEP 5While you＇re gaining valuable event planning experienceyou can also become a certified event plannerJoin some training and try to get planner certification from some institutionsIt＇s also helpful to keep up with industry trends and establish contacts within the industry
1You can plan a success event if you have experience[答案]F
2You will move into a position with some responsibility only through volunteering[答案]F
3Networking is the key to event planning[答案]T
4Create an event album means taking photos in the event[答案]F
5You can become a certified event planner as well when you gain valuable event planning experience[答案]T
[短文]Xiao yan[部资料]
I thought you＇d like to know what has happened to your report about improving the website
Last week I had a meeting with the designersI gave them a copy of your report and I told them that we needed to have the website redesigned
I＇ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functionsas you suggestedso that customers will be able to transfer funds to an account in another bank
I＇m going to make a presentation about these changes at the Parisconference and would like to talk to you about thatThere are some things I can do myselfbut I would like your help with some technical aspectsI must get some slides made tooand would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning
David
1David had a meeting with the designers yesterday[答案]F
2David had made the icons larger[答案]F
3The speed of access has been made quicker[答案]F
4David is going to make a presentation in Paris[答案]T
5David would like some help from Xiaoyan[答案]T
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[排序版]
说明：更新2021年7月试题
[短文]An annual report of a company provides information about its business performance for certain peopleThese people include the investorspotential investors and other stakeholdersFrom the reportpeople can understand the company＇s business scoperecent situation and future developmentThe main parts of an annual report usually include chairman＇s letterfinancial statements and operation analysis[部资料]
● CHAIRMAN＇S LETTER
Usuallyan annual report should contain a letter from the chairmanThe letter should provide details about the successes and the challenges of the past yearIt should also include the future outlook for the company
● OPERATION ANALYSIS
The operation analysis is an overview of the business in the past yearIt usually includes new hires and new product introductionsAt the same timeit will introduce business acquisitions and other important issues
● FINANCIAL STATEMENTS
The financial statements are very important for an annual reportPeople can know the company＇s performance in the past from the statementsIt usually consists of the following three aspectsThe first one is the profit and loss statementThe second one is the balance sheetAnd the third one is the cash flow statement
1An annual report of a company provides some information about its business performance for certain people[答案]T
2People can know everything of the company from the annual report[答案]F
3An annual report usually includes chairman＇s letterfinancial statements and operation analysis[答案]T
4A chairman＇s letter should include the strategic direction moving forward[答案]T
5This passage is mainly about the main parts of an annual report[答案]T
[短文]Cross training is training an employee to do a different part of the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom[2018年1月试题]
Crosstraining can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long As you prepare crosstraining plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance 26Crosstraining is training an employee to do a different job in a different company[答案]F
27Crosstraining is beneficial not only for managers but also for employees[答案]T
28Crosstraining can apply to almost any position and almost any industry[答案]T
29Not all employees are suitable to be cross trained[答案]T
30You can decide which employees to be cross trained according to their age[答案]F
[短文]Cross training is training an employee to do a different partof the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as well It lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom[2020年1月试题]
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get firsthand knowledge of how their designs workedor didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCarefully select the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance
26Crosstraining is training an employee to do a different job in a different company[答案]F
27Crosstraining is beneficial not only for managers but also for employees[答案]T
28Crosstraining can apply to almost any position and almost any industry[答案]T
29When you prepare cross training plansthe only consideration is the company benefits[答案]F
30You can decide which employees to be cross trained according to their age[答案]F
[短文]Cross training is training an employee to do a different part of the organization＇s workTraining worker A to do the task that worker B does and training B to do A＇s task is cross trainingCross training is good for managers because it provides more flexibility in managing the workforce to get the job doneOn the other handcross training has some benefits for the employees as wellIt lets them learn new skillsmakes them more valuablekeeps them stimulated and reduces worker boredom[部资料]
Cross training can be used in almost any position in almost any industryI cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs workedor didn＇t workin the fieldCashiers can be trained to stock shelves and stockers trained to cashierThis allows you to quickly open additional registers if the customer queue gets too long
As you prepare cross training plansyou need to consider both the company benefits and the employee benefitsCarefullyselect the employees to be cross trainedSome people like to learn new thingsSome are more comfortable sticking to what they knowDon＇t decide which employees are ready for a change based on their age or performance
1Cross training is training an employee to do a different job in a different company[答案]F
2Cross training is beneficial not only for managers but also for employees[答案]T
3Cross training can apply to almost any position and almost any industry[答案]T
4Not all employees are suitable to be cross trained[答案]T
5You can decide which employees to be cross trained according to their age[答案]F
[短文]Good communicationskills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationor even disaster by being misinterpreted or poorly delivered[2019年7月试题]
The steps for good communication skills (1)Know what to say Understand clearly the purpose and intent of your message
(2)Know howto say Begin by making eye contactwhich shows confidenceThen pay attention to your body language (3)Listen After you＇ve finished talkingyou should stoplistenand look for feedback and clues of comprehension (4)Reach understanding To communicate well is to understand and be understood More Tips for Developing Good Communication Skills： (1)The better you are able to express yourselfthe better your ability to communicate
(2)Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views (3)Learn to understand and appreciate different views by being openmindedIt will in turngain you more cooperation and understanding (4)Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking When you take the time to develop good communication skillsit means you open yourself upto better relationshipsmore career opportunitiesand increased selfconfidenceMoreoveryour each higher levels of mutual understanding and cooperation while successfully attaining your goals 26A message must be understoodinterpreted or delivered correctly with communication[答案]F
27When you talk with others you can pay little attention to your body language[答案]F
28 The better you are able to understand othersthe better your ability to communicate[答案]F
29 Before stating your opinionsyou＇d better let the speaker finish his or her talking first[答案]T
30Don＇t argue or debate with others if you feel angry or displeased[答案]T
[短文]GOOD COMMUNICATION SKILLSKEY TO ANY SUCCESS[部资料]
Good communication skills are the key to success in lifework and relationshipsWithout effective communicationa message can turn into errormisunderstandingfrustrationoreven disaster by being misinterpreted or poorly delivered
THE STEPS FOR GOOD COMMUNICATION SKILLS：
1Know what to say
Understand clearly the purpose and intent of your message
2Know how to say
Begin by making eye contactwhich shows confidenceThen pay attention to your body language
3Listen
After you＇ve finished talkingyou should stoplistenand look for feedback and clues of comprehension
4Reach understanding
To communicate well is to understand and be understood
MORE TIPS FOR DEVELOPING GOOD COMMUNICATION SKILLS：
1The better you are able to express yourselfthe better your ability to communicate
2Practice your listening skillsBe considerate of other speakers by waiting until they are done before stating your views
3Learn to understand and appreciate different views by being openmindedIt will in turngain you more cooperation and understanding
4Avoid trying to communicate when in an emotional stateTake time to consider your position through before speaking
When you take the time to develop good communication skillsit means you open yourself up to better relationshipsmore career opportunitiesand increased selfconfidenceMoreoveryou reach higher levels of mutual understanding and cooperation while successfully attaining your goals
1A message must be understoodinterpreted or delivered correctly with communication[答案]F
2When you talk with others you can pay little attention to your body language[答案]F
3The better you are able to understand othersthe better your ability to communicate[答案]F
4Before stating your opinionsyou＇d better let the speaker finish his or her talking first[答案]T
5Don＇t argue or debate with others if you feel angry or displeased[答案]T
[短文]Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business[2019年1月试题2020年1月试题]
Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different Be a customer yourself and find out what your customers experience when they use your serviceThis is one of the most obvious but underused ways forgetting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you＇retreated
Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customercare You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight 26Hotel customers and hotel staff think the same about breakfast[答案]F
27A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
28It＇s not necessary to know about the customers’needs and preferences[答案]F
29Questionnaires are useful in getting feedback from customers[答案]T
30Frontline staff have nothing to do with improving customer service[答案]F
[短文]Feedback from your customers is very importantThe more information you have from themthe more competitive you will be in your fieldThe following techniques will help you know what the customers think of your business[部资料]
1Ask your customers directly and cater to their wishesThis is the simplest way to find out what people want from your service or productWhen hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wantsthe answers are quite different
2Be a customer yourself and find out what your customers experience when they use your
serviceThis is one of the most obvious but underused ways for getting feedbackFor exampleyou can act as one of the customers in a wheelchairand see how you＇re treated
3Use a focus groupFocus groups are representatives of customers whose job is to provide you with information on their needs and preferences
4Use questionnaires and surveysThis is one of the most wellestablished feedback techniquesWhen wellconductedthey usually work well
5Encourage your frontline staff to build strong relationships with customersYour frontline staff are the most resourceful and reliableas well as the least costlyof your customer feedback sourcesTheir communication with the customers will become important information for improving customer care
You may deliver the best service in the worldBut if it is not what people wantyou＇re wasting your timeImplement onetwothree or all of the above techniquesand your service and product will improve overnight
1Hotel customers and hotel staff think the same about breakfast[答案]F
2A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not[答案]T
3It＇s not necessary to know about the customers＇ needs and preferences[答案]F
4Questionnaires are useful in getting feedback from customers[答案]T
5Frontline staff have nothing to do with improving customer service[答案]F
[短文]Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee[2018年7月试题]
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed questionsyou are able to get a true picture of your potential employee Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate 26Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
27 A company has to spend alot of money hiring a right employee[答案]F
28 An advertisement with a clear target will make all candidates lose courage[答案]F
29 Well designed interview questions can help you know more about the candidates[答案]T
30Work experience is one of the primary things for an employer to verify in background checking[答案]T
[短文]Hiring the right employee is a challenging process for a companyA bad hire not just wastes your time and moneybut also impacts the team spirit and company moraleA good hirehoweverpays you back in employee productivitysuccessful employment relationshipand business culture enhancementHere are certain rules that you can use to select the right employee[部资料]
Design an effective advertisementA clearly targeted ad attracts qualified candidates and discourages othersYou can make your ad more effective with a precise and specific job description
Ask the right job interview questionsThe purpose of the interview is to find out if the candidate is a strong fit to your businessBy using a sequence of particularly designed
questionsyou are able to get a true picture of your potential employee
Check backgrounds and referencesBackground checking helps you reduce risks and improve the overall quality of hireYou need to verify that all the presentedcredentialsskillsand experience are actually possessed by your candidate
1Hiring the wrong employee is expensivecostly to a companyand time consuming[答案]T
2A company has to spend a lot of money hiring a right employee[答案]F
3An advertisement with a clear target will make all candidates lose courage[答案]F
4Well designed interview questions can help you know more about the candidates[答案]T
5Work experience is one of the primary things for an employer to verify in background checking[答案]T
[短文]If you take the following stepsyou can make a satisfactory annual reportAnd your boss and other supporters will be impressed[2020年7月试题]
Defining your accomplishmentsWhat difference did you makeWhat has changed in your community or field because of your work over the past yearTake all of your activities over the last 12 months and divide them into three to five major accomplishments
Less is more：Be selectiveIf you include everythingthe annualreport becomes cluttered with informationYou should think about what you want to focus onand then select statistics to represent that and highlight key achievements with photosor case studiesetc
Adding visuals and charts：Visuals and charts can reduce the need for texts and detailsAnd they will make the report more attractiveIt＇s great if you produce a full color publication with lots of nice photographyOf courseit will depend on your resources
A strong call to action：A strong call to action at the end of your report will impress the readers deeplyMake it clear what you＇d like your readers to do once they＇ve read itsuch as donatepurchase servicesetc
26Before writing the reportyou should gather all the work you have done over the past year[答案]T
27The contents of the report should be selective[答案]T
28The idioma picture is worth a thousand wordsis appropriate here[答案]T
29 The application of visuals and charts can make the report more boring[答案]F
30 Ending the report with a strong call to action will offend he readers[答案]F
[短文]One morningWu Liang discovered that her classroom had changedShe found that the desks were no longer in rowsbut pushed together to make eight bigger desksShe was so excited about it for the first two days that she couldn＇t listen to the teachers carefullyBut soon she and her classmates got used to this new classroom arrangementNow our class is quietersaid WuWhat＇s morewe can come up with our own ideas and learn more through discussionIt＇s a better way to study[2020年9月试题]
Li Yu liked ittooGroup members first discusshe saidand then present to the whole classIt makes us believe in ourselvesThis was part of areformat Li＇s schoolThe school made this reform because they wanted to offer students easier ways to study and more chances to discussOur school hopes to improve students＇abilities to study by themselves and work in groupssaid Zhang Mingan English teacher
Howeverthe reform has demanded more from teachersNow they have only 15 minutes to give a lesson that would have been taught in 45 minutes beforeIt is difficult to teach in such a short timeThe teachers have to find better ways to teach more effectively
The reform demands morebut I＇m sure it is helpfuladded Zhang Ming
26It was easier for Wu Liang to discuss with other students in class after the new classroom arrangement[答案]T
27The school made the reform in order to offer students more seats to study[答案]F
28The reform has demanded more from teachers[答案]T
29Wu Liang and her classmates like the new classroom arrangement[答案]F
30The best title of this passage maybe New Lookin Class[答案]T
[短文]QUESTIONNAIRES：ADVANTAGES &：DISADVANTAGES[部资料]
Every coin has two sides and questionnaires are no differentWith questionnairesthe advantages outweigh the disadvantages
ADVANTAGES OF QUESTIONNAIRES
Compared to facetoface interviewsquestionnaires are cheaper forcollecting data from a large number of respondentsAlsoquestionnaires are easy to analyzeand computer software can easily complete data entry and make tables for nearly all surveysQuestionnaires are familiarto most people as nearly everyone has had some experience completing oneQuestionnaires reduce bias when there are no clues to affect the respondents
DISADVANTAGES OF QUESTIONNAIRES
One main disadvantage of questionnaires is the possibility of low response rates which reduces our confidence in the resultsAnother disadvantage is they provide little flexibility for the respondentsWhat＇s moremany times the respondent is not the same person you sent the questionnaire toFinallyquestionnaires are not suitable for some peopleFor examplea survey to a group of poorly educated people might not work because of reading problems
1The advantages of questionnaire are more than disadvantages[答案]T
2Questionnaire is the cheapest way for collecting data from respondents[答案]F
3Questionnaires have the advantage of being analyzed easily through the computer software[答案]T
4Questionnaire is suitable for everyone[答案]F
5The respondent is usually the same person you sent the questionnaire to[答案]T
[短文]Sixteen years ago I learned this lesson in the back of a NewYork City taxicabHere＇s what happenedI hopped in a taxiand we took off for Grand Central StationWe were driving in the right lane whenall of a suddena black car jumped out of a parking space right in front of usMy taxi driver slammed on his brakesskiddedand missed the other car＇s backend by just inches[部资料]
The driver of the other carwho almost caused a big accidentstarted yelling badwords at usMy taxi driver just smiled and waved at the guyAnd I mean he was friendlySoI saidWhy did you just do thatThis guy almost ruined your car and sent us to the hospitalAnd this is when my taxi driver told me what I now callThe Law of the Garbage Truck
Many people are like garbage(rubbish) trucksThey runaround full of garbagefull of frustrationfull of angerand full of disappointmentAs their garbage piles upthey need a place to dump itAnd if you let themthey＇ll dump it on youWhen someone wants to dump on youdon＇t take it personallyYou just smilewavewish them welland move onYou＇ll be happy with what you did
I started thinkinghow often doI let Garbage Trucks run right over meAnd how often doI take their garbage and spread it to other people at workat homeor on the streetsIt was that dayI saidI＇m not going to do anymore
Successful people do not let Garbage Trucks takeover their dayWhat about youIf you let more garbage trucks pass you byyou＇ll be happierLife＇s too short to wakeup in the morning with regretsSoLove the people who treat you rightForget about the ones who don＇t
26One day the taxi almost hit another car[答案]T
27The author dumped some garbage in front of his car[答案]F
28Many people like to drive garbage trucks[答案]T
29The author used to have alot of money[答案]F
30If peopledump garbageon youtry your best to persuade them not to do that again[答案]F
[短文]USE THESE 5 (OF 10) TIPS TO START YOUR EVENT PLANNING CAREER[部资料]
STEP 1Get experience and volunteer your time in different event servicesThere are so many aspects of events includingworking for a graduation eventa sports competitionvolunteering for nonprofitsand working for an established event plannerYour longterm success in event planning will be based on the experience you hadMake sure you have some solid skills in：
* Verbal and written communications
* Organization and time management
* Negotiation and budget management
* Creativitymarketingpublic relations and more
STEP 2 Move into a position with some responsibilityInstead of just volunteeringbecome the fundraising chair for a nonprofitbecome a catering manageror take on a leadplanning role at an event planning company
STEP 3Are you familiar with the sayingit＇s not what you knowbut who you know In event planningnetworking is key Wherever you gocollect contact information for the people you meet
STEP 4Create an event albumShowcase your work with photosbookletsand invitations of the events you＇ve worked onOrganize each piece in a book to easily present your experience and event storiesMost people are visual so paint the picture for them
STEP 5While you＇re gaining valuable event planning experienceyou can also become a certified event plannerJoin some training and try to get planner certification from some institutionsIt＇s also helpful to keep up with industry trends and establish contacts within the industry
1You can plan a success event if you have experience[答案]F
2You will move into a position with some responsibility only through volunteering[答案]F
3Networking is the key to event planning[答案]T
4Create an event album means taking photos in the event[答案]F
5You can become a certified event planner as well when you gain valuable event planning experience[答案]T
[短文]Xiao yan[部资料]
I thought you＇d like to know what has happened to your report about improving the website
Last week I had a meeting with the designersI gave them a copy of your report and I told them that we needed to have the website redesigned
I＇ve had the first page simplified
I have asked them to make the icons large
The colours are now different too
There are more functionsas you suggestedso that customers will be able to transfer funds to an account in another bank
I＇m going to make a presentation about these changes at the Parisconference and would like to talk to you about thatThere are some things I can do myselfbut I would like your help with some technical aspectsI must get some slides made tooand would like your opinion about them
Have you got time for a coffee on either Wednesday or Thursday morning
David
1David had a meeting with the designers yesterday[答案]F
2David had made the icons larger[答案]F
3The speed of access has been made quicker[答案]F
4David is going to make a presentation in Paris[答案]T
5David would like some help from Xiaoyan[答案]T
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