国开电科理英语4机考题库[珍藏版]
第四题 阅读理解选择题
说明：资料整理2023年4月适国开电科期末机考考试
A
A team of about 35 employees had come together for a team building eventThey were a youngbright and enthusiastic teamHoweverone of their chief problems was the fact that they wouldn’t share information or solutions with each otherand the team leader thought they were too focused on themselves and not on the teamAs a resultshe brought them all into the cafeteriaAll of the tables and chairs had been stored awayand fun decorations and hundreds of different colored balloons had been placed around the room
In the center of the room was a big box of balloons that hadn’t been blown up yetThe team leader instructed everybody to pick a balloonblow it upand write their name on itbut they had to be careful not to burst the balloon
Although they were given a second chance if their first balloon poppedthey were out of the game the second time roundIn the endabout 30 team members wrote their names without their balloons poppingThey were then asked to leave the room andafter five minutesthe team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the roomAfter 15 minutes of searchingno one had found their balloonand the team were told that they were then going to move on to the third round of the activity
In this roundeach team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on itWithin two minuteseverybody had their own balloonThe team leader summarized the activity thus We are much more efficient when we are willing to share with each other and much better at problem solving when we are working togethernot individually
Sometimesmembers of teams create obstacles by focusing solely on their own pursuits and goalsEvery member of the team should ask themselves on a regular basis what they are doing and what they can do for the team
[选择题]
◆This team building event was aimed at_______
Ahelping these youngbright and enthusiastic employees become more concentrated on their work
Bmaking the team members know how to share information or solutions and cooperate with each other
Cbuilding up team morale
[答案]B
◆This event was held in_______
Aa selfservice restaurant
Ba coffee shop
Ca classroom
[答案]A
◆About how many team members were out of the second round of the activity
A30
B35
C5
[答案]C
◆Which statement below is correct
AIn the second roundevery one of the team had found their balloons after 15 minutes
BIn the third roundthe team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room
CIn the third roundeverybody had their own balloon with help from others within 2 minutes
[答案]C
◆What was the event going to teach these employees
ASharing and cooperating with other team members is more efficient when they are working together
BFocusing solely on employees’ own pursuits is not allowed in workplace
CFailure of teamwork is caused by individual
[答案]A
G
HOW TO HANDLE A BAD PERFORMANCE REVIEW
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it’s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It’s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don’t be intimidated by the bad performance review and want to quit the
jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
[选择题]
◆What should you do when you are given a bad performance review
AArgue with your boss
BMake immediate remarks
CStay calm and listen carefully
[答案]C
◆What should you do after you are given a bad performance review
AQuit your job immediately
BInsist on making comments
CLearn from the review
[答案]C
◆What should you do if you do not agree with the bad performance review
ATell the boss directly that you do not agree with the review
BMake a written statement on your own behalf if it is allowed
CDo not express your different understanding in a written statement
[答案]B
◆How do you improve a bad performance review
AUnderstand the established performance standards
BLearn more about what the employee wants or expects
CLearn what the person who gives the review may think
[答案]A
◆Why should we understand the cause of a bad performance review
ABecause it helps the employee to get promoted immediately
BBecause it encourages and motivates the worker to do better
CBecause it prevents the employee from professional growth
[答案]B
H
Have you noticed the courage buried in the word encourageTo create a culture in which innovation flourishes takes courageDetermined innovators are
always courageous enough to establish a culture in which innovation is greatly encouraged and rewardedHere are three ways to do that
Put innovation at the heart of strategyand persist it in every messageThink of innovation strategy as a pyramidbig bets at the topa few projects in development in the middleand a broad base of continuous improvementslasting contributionsand earlystage new ideas at the bottom
Define jobs around innovationMake it a job prerequisiteConsider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosingNow many hightech companies know that they can’t get the best talent without providing this kind of flexibilityAnd some of those selfselectedselforganized projects might even result in a blockbuster product or line of businessFor 3Mit was the Postit note
Recognize innovation in every part of the companyTo build a culture of creativity and innovationGillette developed an innovation fair in which every unit could show off its most promising new conceptsIt shows that everyone has a role to play in a culture of innovation
To go from idea to successful innovation requires a great deal of support and collaborationWhen people are surrounded by constant communication and encouragementthey can find the courage to tryfailredoand try again
[选择题]
◆What is necessary in creating an innovation culture
ACommunication
BCourage
CImitation
[答案]B
◆How does 3M create its innovation culture
APut innovation at the heart of strategyand persist it in every message
BDefine jobs around innovation
CRecognize innovation in every part of the company
[答案]B
◆The word prerequisite inMake it a job prerequisitemeans_______
Arequired as a prior condition
Bgoing after
Cprior to request
[答案]A
◆The formation from idea to innovation needs_______
Adiscussion and revision
Bfailure and courage
Csupport and cooperation
[答案]C
◆Which is NOT mentioned in the creation of innovation
APut innovation in the extremely key place of the strategy
BDevelop innovation in every part of the company
CPut innovation into effect
[答案]C
HOW GOOGLE CONTINUES TO KEEP EMPLOYEES HAPPY
Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can’t providebowling alleysfree haircutsgym membershipsand shuttles to and from workThe company’s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simplecreating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It’s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that’s what’s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
[选择题]
◆How would you describe Google
AMediumsized international company
BLarge global enterprises
CLarge American company
[答案]B
◆Which one does NOT belong to the methods that Google motivate its employees
APromoting the employee who has more influence on Google the higher job position
BShuttling the employees between home and office
COffering entertaining equipment in workplace
[答案]A
◆Who founded Google
ALarry Page and Sergey Brin
BKaren May
CSergey Brin
[答案]A
◆If you are a normal employee of Googlewhat could you do EXCEPT
AKnow all information of Google and discuss questions with your leaders
BOnly work for the project you choose
CPlay bowling with your colleagues and get away from mundane errands
[答案]B
◆What is Google’s secret to success
AInnovating hitech products
BPaying high salary to the employees and practicing strict management
CValuing the happiness of its employees as much as innovating good products
[答案]C
HOW TO HANDLE A BAD PERFORMANCE REVIEW
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it’s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It’s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don’t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea
willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
[选择题]
◆What should you do when you are given a bad performance review
AArgue with your boss
BMake immediate remarks
CStay calm and listen carefully
[答案]C
◆What should you do after you are given a bad performance review
AQuit your job immediately
BInsist on making comments
CLearn from the review
[答案]C
◆What should you do if you do not agree with the bad performance review
ATell the boss directly that you do not agree with the review
BMake a written statement on your own behalf if it is allowed
CDo not express your different understanding in a written statement
[答案]B
◆How do you improve a bad performance review
AUnderstand the established performance standards
BLearn more about what the employee wants or expects
CLearn what the person who gives the review may think
[答案]A
◆Why should we understand the cause of a bad performance review
ABecause it helps the employee to get promoted immediately
BBecause it encourages and motivates the worker to do better
CBecause it prevents the employee from professional growth
[答案]B
I
If there’s one word that captures the essence of what is occurring in the world todayit’schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholarshow can
employers create suitable conditions for a successful change processAnd what can employees do to get through it
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplaceknow what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channelsDon’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fearsdealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourselfChange is a time when one’s confidence about one’s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don’t be stiffIt will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimisticKeep a positive attitude and don’t let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world’s mostsoughtafter leadership and personal success experts
[选择题]
◆Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Asurvive
Bcut down on the number of workers
Creshuffle the organization
[答案]A
◆No industry is exemptmeans_________
ANo industry is an example
BNo industry is an exception
CNot every industry can be exempted
[答案]B
◆The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
◆How many suggestions does the author put forward
A4
B5
C6
[答案]C
◆From the passagewe know that Robin Sharma is _________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
If there’s one word that captures the essence of what is occurring in the world todayit’schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholarshow can employers create suitable conditions for a successful change processAnd what can employees do to get through it
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplaceknow what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channelsDon’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fearsdealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourselfChange is a time when one’s confidence about one’s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don’t be stiffIt will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimisticKeep a positive attitude and don’t let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new
scenarioAdjustYou can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world’s mostsoughtafter leadership and personal success experts
[选择题]
◆Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Acut down on the number of workers
Breshuffle the organization
Csurvive
[答案]C
◆No industry is exemptmeans_________
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
[答案]A
◆The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
◆How many suggestions does the author put forward
A4
B5
C6
[答案]C
◆From the passagewe know that Robin Sharma is_________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
In 1916a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielle et Generalewhich set forth five distinct functions of managing that Fayol insisted were applicable in any industryIn the 1950’smanagement textbooks began to incorporate some of a Fayol’s ideas into their contentand todaymanagement courses still use many of his ideas to teach management to business students
Planning
Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers to be aware of challenges facing their businessesand then it requires managers to forecast future business and economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach themThey reevaluate their plans as conditions change and make adjustments as
necessary
Organizing
Managers organize by bringing together physicalhuman and financial resources to achieve objectivesThey identify activities to be accomplishedclassify activitiesassign activities to groups or individualscreate responsibilities and delegate authorityThey then coordinate everything so operations run smoothly
Leading
Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can influence their personnel to view situations from their perspectivesLeading also involves supervision of employees and their work
Controlling
Controlling involves measuring achievement against established objectives and goalsIt also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of actionManagers first establish objectives and goalsthen measure achievementsidentify anything that is keeping the company from achieving their objectives and goalsand provide means of correction if necessary
Staffing
Without human resourcesno organization can get off the groundlet alone do business and make profitsSome distinct features of the staffing function are：
●It puts the right man in the right job
●It is an ongoing activity as employees keep leaving and joining the companythey also retire from time to time leaving empty places in various positions
●Efficiency is a prime focus of this function as managing people is the toughest job there iseverything must be accounted forleavespaymentsbenefitsmedical allowancessocial security accounting and much more
[选择题]
◆What is the main idea of this passage
ATo introduce some of the author’s ideas about management
BTo introduce five distinct functions of managing proposed by Fayol
CTo promote the book entitled Administration Industrielle et Generale
[答案]B
◆What are the influence of Fayol’s book Administration Industrielleet Generale
AIt is of no influence at all for today
BIt is nearly forgotten by the world
CIt is still great effect on current management courses
[答案]C
◆Which step of managing refers to bring staff together and tell them what to do
ALeading
BOrganizing
CStaffing
[答案]B
◆Which item in Chinese below has not mentioned as things needed to take care for people management
A住房公积金
B医疗补贴
C请假
[答案]A
◆In the step of________managers need to find out obstacles in the course of achieving company’s objectives and goals
Acontrolling
Bleading
Cplanning
[答案]A
P
Project managers are change agents they make project goals their own and use their skills and expertise to inspire a sense of shared purpose within the project team They enjoy new challenges and the responsibility of driving business results
They work well under pressure and are comfortable with change and complexity in dynamic environments They can shift readily between thebig pictureand the smallbutcrucial details knowing when to concentrate on each
Project managers cultivate the people skills needed to develop trust and communication among all of a project’s stakeholders its sponsors those who will make use of the project’s results those who command the resources needed and the project team members
They have a broad and flexible toolkit of techniques resolving complexinterdependent activities into tasks and subtasks that are documented monitored and controlled They adapt their approach to the context and constraints of each project knowing that noone sizecan fit all the variety of projects And they are always improving their own and their teams’ skills through lessonslearned reviews at project completion
Project managers are found in every kind of organizationas employees managers contractors and independent consultants With experience they may become program
managers (responsible for multiple related projects) or portfolio managers (responsible for selection prioritization and alignment of projects and programs with an organization’s strategy)
And they are in increasing demand worldwide For decades as the pace of economic and technological change has quickened organizations have been directing more and more of their energy into projects rather than routine operations
[选择题]
◆Which of the following is NOT enjoyed by project managers
AChallenges
BResponsibility
CStatus quo
[答案]C
◆Which Of The Following is NOT concerned by project managers
AThe overall situation
BThe noncrucialdetails
CThe crucial details
[答案]B
◆Which of the following is a TRUE statement about project managers
AThey do not need to keep contact with all of a project’s stakeholders
BThey use one model to solve problems in various projects
CThey improve their skills after completion of each project
[答案]C
◆Which of the following is NOT mentioned as a career possibility for experienced project manager
ABecoming general manager of an organization
BRunning several projects at the same time
CAllocating projects to other project managers
[答案]A
◆Which of the following can be an alternative title for the passage
ARequirements of project managers
BFuture development of project managers
CCareer development of project managers
[答案]A
T
Teamwork is extremely important for the success of a company
Teamwork Multiplies Success Teamwork has often been described as one plus one equals threeOn teams people can work together and accomplish much more than they could by themselvesYour company can also accomplish great things when everyone is working together toward a common goal
Teamwork Makes the Job Easier Employees now specialize in areas and contribute to the team through the work they produce
By specializing in areas like merchandising or accounting they become more expert at their tasks and make your team more effective as a resultWorking in teams also teaches your associates to work together more effectively and frequently
The new ways of doing things are discovered by team members working together to solve a problem
Teamwork Maximizes Strengths and Reduces Weaknesses Individual weaknesses can be minimized through the efforts of the teamIn your company you place your people where their strengths can be best used
Weaknesses can be reduced when your people concentrate on their areas of strengthTeamwork Makes Work Fun Work is more fun when you are a part of a teamYou can build on other peoples ideas and share in completing the assignment togetherYou also have another pair of eyes to look at the work which further reduces mistakesStudies have also shown that laughter and fun reduce stress which can also in crease effectiveness on the jobTeams that enjoy working together can accomplish great things for your company
[选择题]
◆What’s function of the phrase one plus one equals therein Para2
[答案]B It tries to explains that working in a teamwork is better than working individually
◆The word associatescan probably be replaced by the word in the sentence working in teams also teaches your associates to work together…in para3
[答案]Ccolleagues
◆Which of the following statements is TREUE according to the passage
[答案]Apersonal shortcomings can be reduced through the efforts of the whole team
◆which of the following statements is FLASE according to the passage
[答案]CWorking in a team you must be careless because you know somebody can help you
◆What’s the best title for this passage
[答案]BThe importance of teamwork
The employee and the supervisor are clear about the employee＇s goals required outcomes or outputs and how the success of the contributions will be assessed The goal in employee evaluation is to motivate a high level of quality and quantity in the work that the employee produces
The goals of the best employee performance evaluations also include employee development and organizational improvement The employee performance evaluation helps employees accomplish both personal development and organizational goals The act of writing down the goals takes the employee one step closer to accomplishing them
In the event that an employee is not succeeding or improving his job performance the performance evaluation documentation can be used to develop a Performance Improvement Plan
This plan provides more detailed goals with more frequent feedback to an employee who is struggling to perform The goal of a PIP is the improvement of the employee＇s performance but nonperformance can lead to disciplinary action up to and including employment termination
In many organizations numeric rankings are used to compare an employee＇s performance with the performance of other employees Numeric ratings are frequent components of these systems too
No matter how fair and nondiscriminatory these ratings are made to appear through the endless establishment of criteria for rating and they boil down to the manager＇s opinion of an employee＇s performance This is why numeric components in an employee performance evaluation process are not recommended
[选择题]
◆What is the goal in employee evaluation
ATo motivate outcomes of the employee
BTo punish inabilities of the employee
CTo reduce costs of the employee
[答案]A
◆What is NOT the goal of the best employee performance evaluation
AEmployee development
BOrganization improvement
CEmployment termination
[答案]C
◆What does PIP in Para 6 stand for
APersonal Improvement Plan
BPerformance Improvement Plan
CPromotion Improvement Plan
[答案]B
◆What is the goal of PIP
ATo improve the employee’s performance
BTo protect both the employee and the employer
CTo create accurate appraisal documentation
[答案]A
◆What is the purpose of numeric rankings
ATo perform consistent regular nondiscriminatory employee performance evaluations
BTo ensure equitable measurement of an employee＇s contribution
CTo compare an employee’s performance with the performance of other employees
[答案]C
The meaning ofcommunicationgoes a lot deeper than people often
thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe’re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe’re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
[选择题]
◆Confirming reception of the sent messages means_________
Athe messages are sent to right receivers
Bthe messages are correctly understood
Cthe messages are correctly understood by right receivers
[答案]C
◆In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain
AConceiving
BSending
CReceiving
[答案]A
◆What is Chinese whispers
AWho whispers in Chinese
BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
[答案]B
◆Allocative failure does NOT happen when_________
Athe right information goes to the right place
Ba company gathers false information
Cthe correct information is not received by the right department or person
[答案]A
◆According to the passagewhich of the following cases does NOT belong to human failure
ADecreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
[答案]C
W
Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can’t providebowling alleysfree haircutsgym membershipsand shuttles to and from workThe company’s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simplecreating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It’s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that’s what’s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a
voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
[选择题]
◆How would you describe Google
AMediumsized international company
BLarge global enterprises
CLarge American company
[答案]B
◆Which one does NOT belong to the methods that Google motivate its employees
APromoting the employee who has more influence on Google the higher job position
BShuttling the employees between home and office
COffering entertaining equipment in workplace
[答案]A
◆Who founded Google
ALarry Page and Sergey Brin
BKaren May
CSergey Brin
[答案]A
◆If you are a normal employee of Googlewhat could you do EXCEPT
AKnow all information of Google and discuss questions with your leaders
BOnly work for the project you choose
CPlay bowling with your colleagues and get away from mundane errands
[答案]B
◆What is Google’s secret to success
AInnovating hitech products
BPaying high salary to the employees and practicing strict management
CValuing the happiness of its employees as much as innovating good products
[答案]C
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第四题 阅读理解选择题
说明：资料整理2023年4月适国开电科期末机考考试
A
A team of about 35 employees had come together for a team building eventThey were a youngbright and enthusiastic teamHoweverone of their chief problems was the fact that they wouldn’t share information or solutions with each otherand the team leader thought they were too focused on themselves and not on the teamAs a resultshe brought them all into the cafeteriaAll of the tables and chairs had been stored awayand fun decorations and hundreds of different colored balloons had been placed around the room
In the center of the room was a big box of balloons that hadn’t been blown up yetThe team leader instructed everybody to pick a balloonblow it upand write their name on itbut they had to be careful not to burst the balloon
Although they were given a second chance if their first balloon poppedthey were out of the game the second time roundIn the endabout 30 team members wrote their names without their balloons poppingThey were then asked to leave the room andafter five minutesthe team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the roomAfter 15 minutes of searchingno one had found their balloonand the team were told that they were then going to move on to the third round of the activity
In this roundeach team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on itWithin two minuteseverybody had their own balloonThe team leader summarized the activity thus We are much more efficient when we are willing to share with each other and much better at problem solving when we are working togethernot individually
Sometimesmembers of teams create obstacles by focusing solely on their own pursuits and goalsEvery member of the team should ask themselves on a regular basis what they are doing and what they can do for the team
[选择题]
◆This team building event was aimed at_______
Ahelping these youngbright and enthusiastic employees become more concentrated on their work
Bmaking the team members know how to share information or solutions and cooperate with each other
Cbuilding up team morale
[答案]B
◆This event was held in_______
Aa selfservice restaurant
Ba coffee shop
Ca classroom
[答案]A
◆About how many team members were out of the second round of the activity
A30
B35
C5
[答案]C
◆Which statement below is correct
AIn the second roundevery one of the team had found their balloons after 15 minutes
BIn the third roundthe team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room
CIn the third roundeverybody had their own balloon with help from others within 2 minutes
[答案]C
◆What was the event going to teach these employees
ASharing and cooperating with other team members is more efficient when they are working together
BFocusing solely on employees’ own pursuits is not allowed in workplace
CFailure of teamwork is caused by individual
[答案]A
G
HOW TO HANDLE A BAD PERFORMANCE REVIEW
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it’s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It’s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don’t be intimidated by the bad performance review and want to quit the
jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
[选择题]
◆What should you do when you are given a bad performance review
AArgue with your boss
BMake immediate remarks
CStay calm and listen carefully
[答案]C
◆What should you do after you are given a bad performance review
AQuit your job immediately
BInsist on making comments
CLearn from the review
[答案]C
◆What should you do if you do not agree with the bad performance review
ATell the boss directly that you do not agree with the review
BMake a written statement on your own behalf if it is allowed
CDo not express your different understanding in a written statement
[答案]B
◆How do you improve a bad performance review
AUnderstand the established performance standards
BLearn more about what the employee wants or expects
CLearn what the person who gives the review may think
[答案]A
◆Why should we understand the cause of a bad performance review
ABecause it helps the employee to get promoted immediately
BBecause it encourages and motivates the worker to do better
CBecause it prevents the employee from professional growth
[答案]B
H
Have you noticed the courage buried in the word encourageTo create a culture in which innovation flourishes takes courageDetermined innovators are
always courageous enough to establish a culture in which innovation is greatly encouraged and rewardedHere are three ways to do that
Put innovation at the heart of strategyand persist it in every messageThink of innovation strategy as a pyramidbig bets at the topa few projects in development in the middleand a broad base of continuous improvementslasting contributionsand earlystage new ideas at the bottom
Define jobs around innovationMake it a job prerequisiteConsider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosingNow many hightech companies know that they can’t get the best talent without providing this kind of flexibilityAnd some of those selfselectedselforganized projects might even result in a blockbuster product or line of businessFor 3Mit was the Postit note
Recognize innovation in every part of the companyTo build a culture of creativity and innovationGillette developed an innovation fair in which every unit could show off its most promising new conceptsIt shows that everyone has a role to play in a culture of innovation
To go from idea to successful innovation requires a great deal of support and collaborationWhen people are surrounded by constant communication and encouragementthey can find the courage to tryfailredoand try again
[选择题]
◆What is necessary in creating an innovation culture
ACommunication
BCourage
CImitation
[答案]B
◆How does 3M create its innovation culture
APut innovation at the heart of strategyand persist it in every message
BDefine jobs around innovation
CRecognize innovation in every part of the company
[答案]B
◆The word prerequisite inMake it a job prerequisitemeans_______
Arequired as a prior condition
Bgoing after
Cprior to request
[答案]A
◆The formation from idea to innovation needs_______
Adiscussion and revision
Bfailure and courage
Csupport and cooperation
[答案]C
◆Which is NOT mentioned in the creation of innovation
APut innovation in the extremely key place of the strategy
BDevelop innovation in every part of the company
CPut innovation into effect
[答案]C
HOW GOOGLE CONTINUES TO KEEP EMPLOYEES HAPPY
Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can’t providebowling alleysfree haircutsgym membershipsand shuttles to and from workThe company’s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simplecreating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It’s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that’s what’s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
[选择题]
◆How would you describe Google
AMediumsized international company
BLarge global enterprises
CLarge American company
[答案]B
◆Which one does NOT belong to the methods that Google motivate its employees
APromoting the employee who has more influence on Google the higher job position
BShuttling the employees between home and office
COffering entertaining equipment in workplace
[答案]A
◆Who founded Google
ALarry Page and Sergey Brin
BKaren May
CSergey Brin
[答案]A
◆If you are a normal employee of Googlewhat could you do EXCEPT
AKnow all information of Google and discuss questions with your leaders
BOnly work for the project you choose
CPlay bowling with your colleagues and get away from mundane errands
[答案]B
◆What is Google’s secret to success
AInnovating hitech products
BPaying high salary to the employees and practicing strict management
CValuing the happiness of its employees as much as innovating good products
[答案]C
HOW TO HANDLE A BAD PERFORMANCE REVIEW
Getting a bad performance review can make you feel angryunappreciateddefeatedand hopelessBut it’s not the end of the worldRemember that the way you respond to this appraisal can make all the difference in the next oneEven if you believe that the review is inaccurate and that your boss is completely wrongyou will benefit by reacting in a matureadult mannerHere are some suggestions
Stay calmRelaxBreatheDo not overreact and be objectiveEspeciallydo not say things that will likely be regretted laterBesidesthe person giving the performance review may or may not be the one who has written the bad review
WHAT TO DO WHEN RECEIVING A BAD PERFORMANCE REVIEW
It’s best to listen attentivelyAnd make comments or remarks only when asked for themBesidesduring the performance reviewyou will be given the chance to respond and may disagree
WHAT TO DO AFTER RECEIVING A BAD PERFORMANCE REVIEW
Don’t be intimidated by the bad performance review and want to quit the jobinsteadlearn from itAlsoif the organization allows their employees to make a written statement on their own behalfdo make oneIt is important for the worker to show why she does not agree with the bed performance reviewfor instancean employee may express their different understanding andat the same timea
willingness to comply with any constructive suggestions
WAYS TO IMPROVE A BAD PERFORMANCE REVIEW
A way to improve a bad performance review is to set selfreviewsthat isestablish performance standardsAnother way to improve a bad review is to learn more about what the managersupervisoror boss wants or expects from hisher employeesLearning what it was that caused a bad performance review helps to improve professional growth and encourages as well as motivates the worker to do better in order to receive a good review next time
[选择题]
◆What should you do when you are given a bad performance review
AArgue with your boss
BMake immediate remarks
CStay calm and listen carefully
[答案]C
◆What should you do after you are given a bad performance review
AQuit your job immediately
BInsist on making comments
CLearn from the review
[答案]C
◆What should you do if you do not agree with the bad performance review
ATell the boss directly that you do not agree with the review
BMake a written statement on your own behalf if it is allowed
CDo not express your different understanding in a written statement
[答案]B
◆How do you improve a bad performance review
AUnderstand the established performance standards
BLearn more about what the employee wants or expects
CLearn what the person who gives the review may think
[答案]A
◆Why should we understand the cause of a bad performance review
ABecause it helps the employee to get promoted immediately
BBecause it encourages and motivates the worker to do better
CBecause it prevents the employee from professional growth
[答案]B
I
If there’s one word that captures the essence of what is occurring in the world todayit’schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholarshow can
employers create suitable conditions for a successful change processAnd what can employees do to get through it
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplaceknow what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channelsDon’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fearsdealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourselfChange is a time when one’s confidence about one’s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don’t be stiffIt will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimisticKeep a positive attitude and don’t let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new scenarioAdjustYou can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world’s mostsoughtafter leadership and personal success experts
[选择题]
◆Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Asurvive
Bcut down on the number of workers
Creshuffle the organization
[答案]A
◆No industry is exemptmeans_________
ANo industry is an example
BNo industry is an exception
CNot every industry can be exempted
[答案]B
◆The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
◆How many suggestions does the author put forward
A4
B5
C6
[答案]C
◆From the passagewe know that Robin Sharma is _________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
If there’s one word that captures the essence of what is occurring in the world todayit’schangeDownsizingreorganizingand cutting costsare now the norm for survivalNo industry is exemptEven the most conservative institutions are undergoing significant change just to survive
Change management has always been an issue of debate amongst scholarshow can employers create suitable conditions for a successful change processAnd what can employees do to get through it
Tips for dealing with change in the workplace
●Make yourself aware that change happensit happens in personal lifeit happens in your professional lifeYou can not live in the pastso denying that change could occur only makes things more complicated for you
●Stay alert in the workplaceknow what is happening around youWhen you come across clues that hint change is on the wayacknowledge them
●Maintain open communication channelsDon’t lay back and expect things to pass you by smoothlyYou need to get acquainted with the occurring changesSeek more details from your management and peers to for man accurate understanding of the matterBe transparent and honest about your fearsdealing with the unknown is often resented and dauntingMake the picture as clear as you can
●Assess yourselfChange is a time when one’s confidence about one’s skills and capabilities gets shakyRecognize your strengths and where you could bring them into playAt the same timestay aware of your developmental areas and work on improving those
●Don’t be stiffIt will make the change process much harder if you are rigidBe flexible enough to look at the different angles of the change and see where you could apply your existingskills and knowledgeand what news skills you need to acquire
●Stay optimisticKeep a positive attitude and don’t let yourself drown in uncertaintyInvolve yourself in the new processlocate yourself properly in the new
scenarioAdjustYou can’t get to the top of Everest by jumping up the mountainYou get to the mountaintop by taking incremental stepsStep by stepyou get to the goalsays Robin Sharmaone of the world’s mostsoughtafter leadership and personal success experts
[选择题]
◆Enterprises carryout downsizingreorganizing and cutting costs in order to_________
Acut down on the number of workers
Breshuffle the organization
Csurvive
[答案]C
◆No industry is exemptmeans_________
ANo industry is an exception
BNo industry is an example
CNot every industry can be exempted
[答案]A
◆The following questions are often discussed among scholars EXCEPT_________
AHow can bosses create favorable conditions for change
BHow can productivity be increased
CWhat can workers do to get through change
[答案]B
◆How many suggestions does the author put forward
A4
B5
C6
[答案]C
◆From the passagewe know that Robin Sharma is_________
Aan expert on leadershipand personal success
Ba great leader
Csomeone who likes to play the game of Hide and Seek
[答案]A
In 1916a French coalmine director named Henri Fayol wrote a book entitled Administration Industrielle et Generalewhich set forth five distinct functions of managing that Fayol insisted were applicable in any industryIn the 1950’smanagement textbooks began to incorporate some of a Fayol’s ideas into their contentand todaymanagement courses still use many of his ideas to teach management to business students
Planning
Planning involves deciding where to take a company and selecting steps to get thereIt first requires managers to be aware of challenges facing their businessesand then it requires managers to forecast future business and economic conditionsThey then formulate objectives to reach by certain deadlines and decide on steps to reach themThey reevaluate their plans as conditions change and make adjustments as
necessary
Organizing
Managers organize by bringing together physicalhuman and financial resources to achieve objectivesThey identify activities to be accomplishedclassify activitiesassign activities to groups or individualscreate responsibilities and delegate authorityThey then coordinate everything so operations run smoothly
Leading
Leading requires managers to motivate employees to achieve business objectives and goalsIt requires the use of authority to achieve those ends as well as the ability to communicate effectivelyEffective leaders can influence their personnel to view situations from their perspectivesLeading also involves supervision of employees and their work
Controlling
Controlling involves measuring achievement against established objectives and goalsIt also requires managers to be able to identify sources of deviation from successful accomplishment and to provide a corrective course of actionManagers first establish objectives and goalsthen measure achievementsidentify anything that is keeping the company from achieving their objectives and goalsand provide means of correction if necessary
Staffing
Without human resourcesno organization can get off the groundlet alone do business and make profitsSome distinct features of the staffing function are：
●It puts the right man in the right job
●It is an ongoing activity as employees keep leaving and joining the companythey also retire from time to time leaving empty places in various positions
●Efficiency is a prime focus of this function as managing people is the toughest job there iseverything must be accounted forleavespaymentsbenefitsmedical allowancessocial security accounting and much more
[选择题]
◆What is the main idea of this passage
ATo introduce some of the author’s ideas about management
BTo introduce five distinct functions of managing proposed by Fayol
CTo promote the book entitled Administration Industrielle et Generale
[答案]B
◆What are the influence of Fayol’s book Administration Industrielleet Generale
AIt is of no influence at all for today
BIt is nearly forgotten by the world
CIt is still great effect on current management courses
[答案]C
◆Which step of managing refers to bring staff together and tell them what to do
ALeading
BOrganizing
CStaffing
[答案]B
◆Which item in Chinese below has not mentioned as things needed to take care for people management
A住房公积金
B医疗补贴
C请假
[答案]A
◆In the step of________managers need to find out obstacles in the course of achieving company’s objectives and goals
Acontrolling
Bleading
Cplanning
[答案]A
P
Project managers are change agents they make project goals their own and use their skills and expertise to inspire a sense of shared purpose within the project team They enjoy new challenges and the responsibility of driving business results
They work well under pressure and are comfortable with change and complexity in dynamic environments They can shift readily between thebig pictureand the smallbutcrucial details knowing when to concentrate on each
Project managers cultivate the people skills needed to develop trust and communication among all of a project’s stakeholders its sponsors those who will make use of the project’s results those who command the resources needed and the project team members
They have a broad and flexible toolkit of techniques resolving complexinterdependent activities into tasks and subtasks that are documented monitored and controlled They adapt their approach to the context and constraints of each project knowing that noone sizecan fit all the variety of projects And they are always improving their own and their teams’ skills through lessonslearned reviews at project completion
Project managers are found in every kind of organizationas employees managers contractors and independent consultants With experience they may become program
managers (responsible for multiple related projects) or portfolio managers (responsible for selection prioritization and alignment of projects and programs with an organization’s strategy)
And they are in increasing demand worldwide For decades as the pace of economic and technological change has quickened organizations have been directing more and more of their energy into projects rather than routine operations
[选择题]
◆Which of the following is NOT enjoyed by project managers
AChallenges
BResponsibility
CStatus quo
[答案]C
◆Which Of The Following is NOT concerned by project managers
AThe overall situation
BThe noncrucialdetails
CThe crucial details
[答案]B
◆Which of the following is a TRUE statement about project managers
AThey do not need to keep contact with all of a project’s stakeholders
BThey use one model to solve problems in various projects
CThey improve their skills after completion of each project
[答案]C
◆Which of the following is NOT mentioned as a career possibility for experienced project manager
ABecoming general manager of an organization
BRunning several projects at the same time
CAllocating projects to other project managers
[答案]A
◆Which of the following can be an alternative title for the passage
ARequirements of project managers
BFuture development of project managers
CCareer development of project managers
[答案]A
T
Teamwork is extremely important for the success of a company
Teamwork Multiplies Success Teamwork has often been described as one plus one equals threeOn teams people can work together and accomplish much more than they could by themselvesYour company can also accomplish great things when everyone is working together toward a common goal
Teamwork Makes the Job Easier Employees now specialize in areas and contribute to the team through the work they produce
By specializing in areas like merchandising or accounting they become more expert at their tasks and make your team more effective as a resultWorking in teams also teaches your associates to work together more effectively and frequently
The new ways of doing things are discovered by team members working together to solve a problem
Teamwork Maximizes Strengths and Reduces Weaknesses Individual weaknesses can be minimized through the efforts of the teamIn your company you place your people where their strengths can be best used
Weaknesses can be reduced when your people concentrate on their areas of strengthTeamwork Makes Work Fun Work is more fun when you are a part of a teamYou can build on other peoples ideas and share in completing the assignment togetherYou also have another pair of eyes to look at the work which further reduces mistakesStudies have also shown that laughter and fun reduce stress which can also in crease effectiveness on the jobTeams that enjoy working together can accomplish great things for your company
[选择题]
◆What’s function of the phrase one plus one equals therein Para2
[答案]B It tries to explains that working in a teamwork is better than working individually
◆The word associatescan probably be replaced by the word in the sentence working in teams also teaches your associates to work together…in para3
[答案]Ccolleagues
◆Which of the following statements is TREUE according to the passage
[答案]Apersonal shortcomings can be reduced through the efforts of the whole team
◆which of the following statements is FLASE according to the passage
[答案]CWorking in a team you must be careless because you know somebody can help you
◆What’s the best title for this passage
[答案]BThe importance of teamwork
The employee and the supervisor are clear about the employee＇s goals required outcomes or outputs and how the success of the contributions will be assessed The goal in employee evaluation is to motivate a high level of quality and quantity in the work that the employee produces
The goals of the best employee performance evaluations also include employee development and organizational improvement The employee performance evaluation helps employees accomplish both personal development and organizational goals The act of writing down the goals takes the employee one step closer to accomplishing them
In the event that an employee is not succeeding or improving his job performance the performance evaluation documentation can be used to develop a Performance Improvement Plan
This plan provides more detailed goals with more frequent feedback to an employee who is struggling to perform The goal of a PIP is the improvement of the employee＇s performance but nonperformance can lead to disciplinary action up to and including employment termination
In many organizations numeric rankings are used to compare an employee＇s performance with the performance of other employees Numeric ratings are frequent components of these systems too
No matter how fair and nondiscriminatory these ratings are made to appear through the endless establishment of criteria for rating and they boil down to the manager＇s opinion of an employee＇s performance This is why numeric components in an employee performance evaluation process are not recommended
[选择题]
◆What is the goal in employee evaluation
ATo motivate outcomes of the employee
BTo punish inabilities of the employee
CTo reduce costs of the employee
[答案]A
◆What is NOT the goal of the best employee performance evaluation
AEmployee development
BOrganization improvement
CEmployment termination
[答案]C
◆What does PIP in Para 6 stand for
APersonal Improvement Plan
BPerformance Improvement Plan
CPromotion Improvement Plan
[答案]B
◆What is the goal of PIP
ATo improve the employee’s performance
BTo protect both the employee and the employer
CTo create accurate appraisal documentation
[答案]A
◆What is the purpose of numeric rankings
ATo perform consistent regular nondiscriminatory employee performance evaluations
BTo ensure equitable measurement of an employee＇s contribution
CTo compare an employee’s performance with the performance of other employees
[答案]C
The meaning ofcommunicationgoes a lot deeper than people often
thinkCommunication is about conceivingsendingreceivingand interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the messageSend reinforcementswe’re going to advanceback to his Command Centerthrough along chain of subordinatesWhen the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe’re going to a danceThe reinforcements never arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a businessthere are three main types of communication failureEach has its own indicative signs
●The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or(most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failurethen stocks will fall and there will be under staffingIf the inverse happensthere will be a surplus of stocks and over staffing
●The second type is executive failurewhere communication to trigger specific eventsactions is either latelacking or in errorThe symptoms of this area general loss of direction in the company or departmentsa loss of coordination and an increase in complaints from customers as things happen late or not at all
●The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staffan increase in staff turnoveran increase in absenteeism and general frustration among staffCreativityespecially that which takes place across departmental boundariesis likely to suffer hugely as team synergy slips
[选择题]
◆Confirming reception of the sent messages means_________
Athe messages are sent to right receivers
Bthe messages are correctly understood
Cthe messages are correctly understood by right receivers
[答案]C
◆In the famous British Army Commander storywhich step probably did NOT go wrong in the communication chain
AConceiving
BSending
CReceiving
[答案]A
◆What is Chinese whispers
AWho whispers in Chinese
BA game to pass message around in a whisper
CChinese people who don＇t normally talk very loudly
[答案]B
◆Allocative failure does NOT happen when_________
Athe right information goes to the right place
Ba company gathers false information
Cthe correct information is not received by the right department or person
[答案]A
◆According to the passagewhich of the following cases does NOT belong to human failure
ADecreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
[答案]C
W
Working for Google is a dream of manynot just because of what this company has achieved in the last 15 yearsbut because of its enviable work cultureWith about 37000 employees in 40 countriesyou might wonder how Google maintains a motivating work experience throughout its entire company
Working for Google comes with perks that most other organizations can’t providebowling alleysfree haircutsgym membershipsand shuttles to and from workThe company’s secret to success is putting the same amount of time and effort into keeping employees happy as it does into innovating products
Back when the company was just a startupcofounders Larry Page and Sergey Brin had the goal of making Google a place the most talented people wanted to work atTheir idea was simplecreating a work culture that keeps employees happy will motivate them to do their best and will keep them loyal to the company
It’s less about the aspiration to be No1 in the worldand more that we want our employees and future ones to love it herebecause that’s what’s going to make us successfulsaid Karen Maythe Vice President of people development at Google
Google also makes its employees want to work because managers provide tasks that are inspiring and challengingEvery employee at Google has the opportunity to spend 20 of his or her working time on a project they chooseThis freedom takes employees out of their routine and away from the mundane tasks that often make workers feel uninspired about their jobs
LastlyGoogle shows each employee just how important he or she is to the companyEach employeeregardless of her spot on the totem polehas an influence on how Google performs
If you value peopleand care about them as whole peopleone thing you do is giving them a
voiceand you really listenMay said
Google does just that by hosting employee forums every Fridaywhere they discuss the 20 mostasked questionsEmployees have access to all company informationadding a sense of trustand employees and leaders work together to solve problems
[选择题]
◆How would you describe Google
AMediumsized international company
BLarge global enterprises
CLarge American company
[答案]B
◆Which one does NOT belong to the methods that Google motivate its employees
APromoting the employee who has more influence on Google the higher job position
BShuttling the employees between home and office
COffering entertaining equipment in workplace
[答案]A
◆Who founded Google
ALarry Page and Sergey Brin
BKaren May
CSergey Brin
[答案]A
◆If you are a normal employee of Googlewhat could you do EXCEPT
AKnow all information of Google and discuss questions with your leaders
BOnly work for the project you choose
CPlay bowling with your colleagues and get away from mundane errands
[答案]B
◆What is Google’s secret to success
AInnovating hitech products
BPaying high salary to the employees and practicing strict management
CValuing the happiness of its employees as much as innovating good products
[答案]C
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