国家开放学科商务英语4台机考总题库
说明：资料整理2024年8月14日适国家开放学科学员台期末机考考试
第题 交际语题库
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
★Amydo you shop online often●____CYesIt’s very convenient and the price is often lower than in store
★Are the Project Managers linking up OK●They seem to beyes____BThere’s been a good atmosphere at the first management meetings
★Are the Project Managers sharing information and contacts and so on●____AYesthere’s really nothing to worry about
★Are there any disadvantages to shopping online●_____But I think this problem will be solved soonBIt takes some time for the stuff you buy online to arrive
★Aunt Cindydo you shop online often●_____CYesIt’s very convenient and the price is often lower than in store
★Aunt Cindydo you shop online often●_____CYesIt’s very convenient
★_____but I still have the feeling that it’s not safe enough●I couldn’t agree moreThat’s why I only do street shoppingCPaying online is much safer than before
★Bettywe’ll have a buffet party next SaturdayWill you join us●_____SusanThank youCI’d love to
★Bettywe’ll have a buffet party next SaturdayWill you join us●_____SusanThank youAI’d love to
★But then we’ll have to accept a Board of Directors chosen by our stockholdersWouldn’t that limit us in many ways●CertainlyBut if you consider the massive capital investment that we’ll receiveyou’ll understand that this could take our company______Bfrom being a mediumtier firm to being one of the big players
★Can you tell us why you think this makes good business sense to you●We’ve been doing quite well on our own and we could probably survive like this for quite a few more years to comebut if we really want to take it to the next level_____Cwe are going to have to consider finding more investors
★Could you be so kind as to turn down that rock n rollI’m preparing for tomorrow’s meeting report●______CSureSorry to disturb you
★Did you get your financial records into shape for your audit next month●_____Keeping a strict account of all our incoming and outgoing is not an easy taskCI’m still working on ironing out a few problems
★Do you mind if I close the door●__________BI feel cold as wellGo ahead
★Have you ever tried shopping online●Nonever______especially for clothes and shoesAI prefer to actually see and touch what I’m buying before I pay for it
★Hellois this the Sail Moving Company●_____BYesthanks for calling
★Hellois that Sail Moving Company●______AYesthis is Jack speakingThanks for callingWhat can we do for you
★HelloSir_______●I’d like to order a pizzaCWhat can I help
★Hellothis is Lucas BowenI’d like to order some machines●___When do you need themBNo problem
★Henrywhat do you think of the new team●_____I think the team is starting to get along quite nicelyCVery well on the whole
★Hey Kyleguess what The boss is sending me to Europe for a marketing seminar next month●___You’ve been itching to go on a business trip for monthsBGreat You must be happy
★How do you calculate the fee if we ask you to move the office furniture●_______CThe cost depends on the floor to move tothe distance between two places and the amount of the furniture to move
★How is the weather in autumn●______BIt is always sunny
★How much of a problem meeting the budget●_______BWellit seems that we underestimated the costs
★How was your trip to LondonJane●________AOhwonderful indeed
★How would you like to go●_______BI’d like to fly to Frankfurt for a stay of two days
★_______●I expect to depart for Frankfurt on SundaySeptember 1stany time after 1300 pmCWhen do you plan to leave
★I am going to ask for a pay rise●________CI think you may talk to your boss
★I had a really good weekend at the seaside●________BOhI’m glad to hear that
★I thought that if I could get your support firstit might make getting approval easier●_____BWellyou’ve got my support on this
★I thought that if I could get your support firstit might make getting approval easier●_____AWellyou’ve got my support on this
★I’d like to have some soft drink●________BHere you are
★I’ll also throw in the discount of 10 on your up front depositWhat do you think about this suggestion●_______AOKI think we’ve both have done our best for this
★I’ll be away on a business trip Would you mind signing for my express delivery●____CI’d be happy to
★I’ll be away on a business tripWould you mind signing for my express delivery●____CI’d be happy to
★I’m really fed up with Larry●_____AHeywhat’s up
★I’m really fed up with Larry●_____CHeywhat’s up
★Is there a bank near here●_______CYesThere is one just down the road
★Larry is the biggest airhead I’ve ever metHe always makes careless mistakesand he’s a pain to work with●______You’ll always have some coworkers that are harder to work with than othersyou knowCYou shouldn’t be so negative
★Looking at thisif my calculations are correctwe are about five thousand dollars over budget●That’s right_____CIt’s going to cost about five thousand more to complete the first order
★Okay thenso to confirma 6 discount but you pay all the shipping and installation costs●_____I’ll call you tomorrowBThat sounds all right
★Okaywhat is the decision●As you knowwe have been a privately heldfamilyowned company for over 120 years_____Bbut it may be time to consider some major changes
★___●Sureno problemFirstgo see Cindy and tell her where you’re going and whenACan you fill me in
★___●Sureno problemFirstgo see Cindy and tell her where you’re going and whenCCan you fill me in
★Some friends say when they get the article______●That happensSo close quality control is needed to avoid eshoppers’ fraudAit’s quite different from what they saw on the website advertisement
★Thanks for inviting meJohnbut I’ve already made other plans●______Maybe another timeCOh I’m sorry to hear that
★The client said he had to send a monitor back three times before the problem was solvedDo you have a reason for this●_AWellI wonder whether the recent layoffs are affecting the quality of our customer service
★They want to make sure you’re paying taxes on the money you make●_______AWe’re paying alright
★We’ve done very well so far but if we want to see serious growth_____●YeahmaybeBut I have my doubts Cit might be time to ditch our old business model and go public
★What does the customer’s complaint say●_____BHe says he hasn’t gotten back the monitor for repairs
★What is the distance between the new building and your office●______BIt is about 15 kilometers
★________●Yesbusiness classAWill you fly business class
★_________●YesI think soAWill you fly business class
★You meanlike becoming a publiclytraded company●That’s right_______AIt’s something we should give serious consideration to
第二题 词汇结构题库
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
★Although he has sought to find a peaceful_____he is facing more pressure from his business rivalsCsolution
★Although he has sought to find a peaceful_____he is facing more pressure from his business rivalsCsolution
★Although he has sought to find a peaceful_____he is facing more pressure from his business rivalsAsolution
★Among the critiques were allegations_________some franchise uses its political influence to increase its profitsCthat
★An online virtual supermarket_________the real supermarketwhich makes it feel so realBsimulates
★An online virtual supermarket_________the real supermarketwhich makes it feel so realBsimulates
★At the same timethe negotiator keeps things secret_________would limit hisher ability to negotiateBthat
★At the same timethe negotiator keeps things secret_________would limit hisher ability to negotiateCthat
★______behalf of Vancouver C&S Int’ l Trade CorpI am pleased to invite you and your colleagues to visit usBOn
★______behalf of Vancouver C&S Int’ 1 Trade CorpI am pleased to invite you and your colleagues to visit usCOn
★Better understanding of teamwork can make you a more effective employee and give you an extra _______in your corporate officeAedge
★But Jerryhave you really thought this_________You would essentially be giving up the company that your greatgrandfather builtAthrough
★Can you fill me_________I need some detailed informationAin
★Can you fill me_________I need some detailed informationCin
★Can you tell us why you think this makes good business_________to youCsense
★Can you tell us why you think this makes good business_________to youBsense
★Chinese shoppers spent billions online yesterday as they took advantage_______discounts offered on Singles Day (November 11)Bof
★Cooperating is simply working together_______teammates_______the good of the teamAasfor
★Current_________are those debts that must be paid within the yearCliabilities
★Customers often remain____to a business that has excellent service even if their prices are highAloyal
★Customers won’t find store clerks sitting around_________ Bwatching TV or playing cards
★Customers won’t find store clerks sitting around_________Awatching TV or playing cards
★Did you get the financial records_________shape for your audit next monthAinto
★Did you get the financial records_________shape for your audit next monthAinto
★Even though he’s_________out of college and still a bit greenhe is a great coworkerBfresh
★_____friends and colleagues greeted each other with that day was Bought anything todayCWhat
★For a limited companythis will include the money________by issuing sharesand is known as the share capitalBraised
★For a limited companythis will include the money_______issuing sharesand is known as the share capitalBraised by
★George said that he didn’t do__________paper workCmuch
★_______has good reputation will sooner or later be successful in his businessBWhoever
★He made a promise that_________I passed the examination he would buy me a giftBif
★Henry is often seen__________English aloud every morning in the classroomAto read
★His ideas are linked to the theory_______markets are efficientwhich means market actors taking all available information to create the correct price for things at any given timeCthat
★His method supports Mr Shiller’s findings and has__________efforts to predict prices in the financial industryAinfluenced
★I couldn’t agree moreThat’s_________I only do street shoppingCwhy
★I have to make_________clear that it works wellBit
★I really_________the effort you have made for the projectCappreciate
★I really_________the effort you have made for the projectCappreciate
★I really_________the effort you have put in on your team’s current projectCappreciate
★If any of the articles are damaged during moveyou may make a_________for compensation with our companyCclaim
★If people_______we’re very valuable they won’t buy our stockCdon’t think
★If things have_______the person you’re talking to will want to know the reasonsBgone wrong
★If you are intending_______just one Schengen countryyou will need to apply for the Schengen visa directly with the embassy or consulate of that particular countryAto visit
★I’m still working on ironing _________a few problemsCout
★I’m still working on_________a few problemsBironing out
★I’m still working on_________a few problemsCironing out
★In businesswhatever you dodo not_________illegal benefitAchase
★It should_________that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing itCbe recognized
★It will_________about eight percent more than initially projectedCcost
★It’s said that some measures have been taken_________this problemBto deal with
★John worked in a American company So__________IBdid
★Large organizations will find___impossible to manage all these data if manual accounting were usedCit
★Looking your customers in the eye shows that we are listening to them and hearing__________they are sayingCwhat
★Looking your customers in the eye shows that we are listening to them and hearing_______Cwhat they are saying
★Many of the banks and travel services in the western countries provide convenience for the travelers by issuing traveller’ s_________Achecks
★Okaylet’s say we make a decision________what kind of price are we thinking about charging for our stockAto go public
★One kind of partnership is called a limited_________partnershipCliability
★Please_________an open return flight from Barcelona to FrankfurtCbook
★Respecting fellow teammates keeps everyone in a good____and encourages overall team spiritAmood
★She heard a terrible noise_________brought her heart into her mouthAwhich
★Some in the market now want government_________in order to reduce costsBregulation
★Some in the market now want government_________in order to reduce costsAregulation
★Some of the customers’ complaints seem___________Aunacceptable
★Some of the customers’ complaints seem_________Bunacceptable
★Some of the_________solutions will support these requirements better at the momentCproprietary
★Some stores even offer_________lanes for customers with 10 items or less to checkout quicklyBexpress
★Some stores even offer_________lanes for customers with 10 items or less to checkout quicklyAexpress
★Sometimes I surf online shops to check some related informationand then go to a physical store to do the_________shoppingAactual
★Sometimes I surf online shops to check some related informationand then go to a physical store to do the_________shoppingCactual
★______the situation maybemake sure that you don’t leave your customer with an unanswered questionCWhatever
[答案]C
★______the situation may bemake sure that you don’t leave your customer with an unanswered questionAWhatever
★Teammates who have team spirit are more satisfied_________their team activitiesBwith
★That might be acceptable_________you handle the insurance feesAif
★That’s something you can improve by talking to human_________ Bresources
★The American idea of customer service is_________each customer the center of attentionBto make
★The bottom half shows_________this money came from Awhere
★The customer service representative will often allow customers to exchange the product they bought or return it for a full_________Crefund
★The executive team have to hold an urgent meeting_________they see the bad market feedbackAbecause
★The executive team have to hold an urgent meeting_________they see the bad market feedbackBbecause
★The franchisor___the franchisee should observe the regulations to make the business go wellBas well as
★The instruction describes completely the_________and its safety basisCfacility
★The instruction describes completely the_________and its safety basisCfacility
★The longterm assets are known as_________assetsAfixed
★The people in your department seem so_________and nice to be aroundBcapable
★The people in your department seem so_________and nice to be aroundCcapable
★The processing time_________per embassyCvaries
★The proprietor owns all of the property of the business and is responsible_________everythingBfor
★The same is true__________individual proprietor shipsBto
★The team members are_________and helping each other outBgetting along
★The thief stole her wallet__________she knew itAbefore
★Their skill and_________has got them on the sales teamCenthusiasm
★Then your_________will be sold by auctionCstuff
★There are more and more_______of software for accountingthis has made the different types of software more accessible in terms of costs and varietyAmanufacturers
★They exchanged tales of_________or disappointing news of popular items sold out minutes after the spree began at midnightAbargains
★They wanted to_________ discussion on economicsBinitiate
★To attract investorsthe government has_________its tax and labor lawsCadjusted
★Trademarksproprietary service marks and regulations need_________carefullyAto be observed
★Traveler’s checks are generally_________small face valueCof
★Travelerswhen_________the checkshave to sign the checks in the presence of the bank or service clerksBbuying
★We can’t manage that_________you pay for the installationCunless
★We can’t manage that_________you pay for the installationCunless
★We didn’t understand how difficult it was to_________such a breakfastBdistribute
★We used to_________cash advancesChave
★Wellthe day we offer stock for sale is the day we will see how much_____there is in our companyCfaith
★What’s moreit’s not always so_____for us to pay online as hackers might steal our user name and passwordBsafe
★When the rest of the room_______emotionalstay cool and use logic to negotiate and closeBgets
★While the other people_______and discussed the problem togetherTed ignored themAinteracted
★Without close quality controlwe may_______fraudand the eshop may suddenly go offlineso you can’t get a refundCencounter
★_______you have a jobyou may be in the market for another oneAEven if
★You can download and print off the_________onlineBform
★You can show respect to your teammates_________everyone fairly and equallyCby treating
第三题 阅读理解选择题题库
题包含5题题4分计20分阅读短文ABC三选项中选择正确答案
★Advertisement can be thought of as the means of making known in order to buy or sell goods or servicesAdvertisement aims to increase people’s awareness and arouse interestIt tries to inform and to persuadeThe media are all used to spread the messageThe press offers a fairly cheap methodand magazines are used to reach special sections of the marketThe cinema and commercial radio are useful for local marketTelevisionalthough more expensivecan be very effectivePublic notices are fairly cheap and more permanent in their power of attractionOther ways of increasing consumer interest are through exhibitions and trade fairs as well as direct mail advertisement
There can be no doubt that the growth in advertisement is one of the most striking features of the western world in this centuryMany businesses such as those handling frozen foodsliquortobacco and medicines have been built up largely by advertisement
We might ask whether the cost of advertisement is paid for by the producer or by the customerSince advertisement forms part of the cost of productionwhich has to be covered by the selling priceit is clear that it is the customer who pays for advertisementHoweverif large scale advertisement leads to increased demandproduction costs are reducedand the customer pays less
It is difficult to measure exactly the influence of advertisement on salesWhen the market is growingadvertisement helps to increase demandWhen the market is shrinkingadvertisement may prevent a bigger fall in sales than would occur without its supportWhat is clear is that businesses would not pay large sums for advertisement if they were not convinced of its value to them
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Advertisement is often used to__________(红色字体题正确答案选项)
Adeceive customers
Bincrease production
Cpush the sale
[单选题]◆The word media(in the first paragraph) includes__________(红色字体题正确答案选项)
Athe pressmagazine
Btelevisionradio
Call of the above
[单选题]◆Advertisement is mainly paid for by__________(红色字体题正确答案选项)
Athe customer
Bthe producer
Cincreased sales
[单选题]◆Advertisement can increase demand__________(红色字体题正确答案选项)
Ain a shrinking market
Bin any circumstances
Cin a growing market
[单选题]◆From the last sentence of this passage we conclude that _________(红色字体题正确答案选项)
Abusinesses usually do not pay much for advertisement
Bbusinessmen know well that advertisement could bring them more profits
Cadvertisement could hardly convince people of the value of the goods
★Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThere are full partners and limited partnersLimited partners may not share as much in the profitsbut they also have less responsibility for the businessDoctorslawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships
But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as a way to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal beingseparate from its ownersAboard of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholdersor ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆This passage is mainly about__________
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[单选题]◆What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[单选题]◆Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[单选题]◆How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[单选题]◆Who controls corporate policies in a corporation
AChairman of the board
BAboard of directors
CThe owner of the corporation
★China has the most franchises in the world but the scale of their operations is relatively smallEach system in China has an average of 43 outletscompared to more than 540 in the United StatesTogetherthere are 2600 brands in some 200000 retail marketsKFC was the most significant foreign entry in 1987 and is widespreadMany franchises are in fact jointventuresas at their forming the franchise law was not explicitFor exampleMcDonald’s is a joint venturePizza HutTGIFWallmartStarbucks followed a little laterBut total franchising is only 3 of retail tradewhich seeks foreign franchise growthThe year 2005 saw the birth of an updated franchise lawMeasures for the Administration of Commercial FranchisePrevious legislation (1997) made no specific inclusion of foreign investorsToday the franchise law is much clearer by virtue of the 2007 lawa revision of the 2005 lawThe laws are applicable if there are transactions involving a trademark combined with payments with many obligations on the franchisorThe law comprises 42 articles and eight chapters
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆According to the passagethe passage mainly talks about________
Athe scale of franchising in China
Bthe franchise law in China
Can outline of franchising in China
[单选题]◆KFC was the________foreign franchise to China in 1987 and is widespread
Amost profound
Bfirst
Cwealthiest
[单选题]◆Many franchises are in fact jointventuresbecause________
Aat the beginning stagefranchise law was not so clear
Bat the beginning stagemany franchises could not find the right partners
Cmany foreigners were not familiar with Chinese culture
[单选题]◆Foreign franchise grows in China because of________
Athe open policy
Bthe small amount of retail trade
Cthe Chinese culture
[单选题]◆The writer has the________attitude to franchising in China
Anegative
Bpositive
Cneutral
★Communication plays an important role in a negotiationParticipants communicate information not only verbally but nonverbally through body language and gesturesBy understanding how nonverbal communication worksa negotiator is able to understand the information the other participants are giving out nonverballyAt the same timethe negotiator keeps things secret that would limit his her ability to negotiate
Take nonverbal anchoring as an exampleIn a negotiationa person can gain the advantage by verbally expressing his her position firstHe she also can anchor and gain advantage with nonverbal cues like the followingFirstpersonal space the person at the head of the table is the obvious symbol of powerNegotiators may be unhappy with this strategic advantageSecondfirst impression begin the negotiation with positive gestures and enthusiasmLook the person in the eye with honesty and respectIf you cannot maintain eye contactthe other person might think you are hiding something or you are dishonest
Another example is reading nonverbal communicationBeing able to read the nonverbal communication of another person can be a great asset in the communication processBy being aware of different signs and expressions that a person gives verbally and nonverballya negotiator can adjust his her approach and the negotiation can go smoothlyIf possibleit may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation roomBeing familiar with another person helps you to sense the differences between verbal and nonverbal communication within the negotiation atmosphere
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What can be classified as nonverbal communication(红色字体题正确答案选项)
AGestures
BSpeaking
CWriting
[单选题]◆How can a negotiator understand the information the other participants are giving out nonverbally(红色字体题正确答案选项)
ABy asking for help from others
BBy talking about the purpose of communication
CBy understanding how nonverbal communication works
[单选题]◆How can a person gain the advantage in a negotiation(红色字体题正确答案选项)
ABy talking loudly
BBy telling others hisher position first
CBy asking difficult questions
[单选题]◆According to Paragraph 2who is thought to be the person who has the power(红色字体题正确答案选项)
AThe person at the end of the table
BThe person at the middle of the table
CThe person at the head of the table
[单选题]◆If you cannot keep eye contactpeople will think that___________(红色字体题正确答案选项)
Ayou are honest
Byou are sincere
Cyou are hiding something
★Cyber Monday rocked while mobile sales roared
The day widely regarded as the Super Bowl of online sales created a record day for retailersincluding Walmartand marked a shift in shopping preferences as smart phones and tablets drove nearly a third of trafficand for some retailersmore than half
Walmartcom expects to register its biggest Cyber Monday yetcoming off a record Black Friday weekend onlineHeading into the afternoon Mondaythe website had already soldout of PlayStation 4 and Xbox One consoleswhich weren’t even discountedSignificant savings on TVs and tablets also encouraged shoppingsays Joel AndersonCEO of Walmartcom
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Weekas online deals stretch well beyond Monday
As of 6 pmETsales on Amazon were up 443over last yearwhile sales at eBay were up 321according to Channel Advisorwhich tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailerssays Scot WingoCEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyber thonthat drew more than 350000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Mondaysales of Cole Haan and Pandora Jewelry merchandise were strongestCEO Steve Davis says
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Retailers used moble devices and drove nearly a third of trafficor even more than half to online shoppingAs we know that_________doesn’t belong to the mobile device
Atablets
Bsmart phones
Cpersonal computer
[单选题]◆PlayStation 4 and X box One consoles were sold out on_________the afternoon Monday although they weren’t even discounted
AeBaycom
BWalmartcom
CAmazoncom
[单选题]◆According to_________sales on Amazon were up 443 over last yearwhile sales at eBay were up 321
AWalmart
BRue LaLa
CChannel Advisor
[单选题]◆Cyber Monday deals on Sunday with aCyber thonthat drew more than_________people to the site
A350000
B35000
C3500000
[单选题]◆We can infer from the passage_________isn’t an online retailer
ASears
BChannel Advisor
CWalmart
★Emotions play an important part in the negotiation processalthough it is only in recent years that their effect is being studiedEmotions have the potential to play either a positive or negative role in negotiationDuring negotiationsthe decision as to whether or not to settle rests in part on emotional factorsNegative emotions can cause intense and even irrational behaviorand can cause conflicts and negotiations to breakdownbut maybe instrumental in attaining concessionsOn the other handpositive emotions often facilitate reaching an agreement and help to maximize joint gainsbut can also be instrumental in attaining concessionsPositive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Emotions play an important role during the negotiationalthough their effect is being studied just_________
Aat the beginning of negotiation practice
Bduring the negotiation process
Cnot long before
[单选题]◆Negative emotions may_________make concessions
Abe helpful to
Bbe harmful to
Cbe nothing to
[单选题]◆During negotiationsthe decision as to whether or not to settle depends________on emotional factors
Atotally
Bto some extent
Ccompletely not
[单选题]◆Attaining concessions can be done_________
Aonly by negative emotions
Bonly by positive emotions
Cby both negative and positive emotions
[单选题]◆In different culturesnegotiators should use_________strategies to show positive and negative emotions
Athe same
Bdifferent
Cno
★Identify the country or countries you will be travelling toIt is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application
●If you are intending to visit just one Schengen countryyou will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
●If you are intending to visit two or more Schengen countriesyour application must be sent to the embassy or consulate of the country that shall be your main destination
●If you are intending to visit several Schengen countriesbut do not have a main destinationyou should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary
②Fill out an application form beforehand to obtain a Schengen visaYou can download and print off the form online
③Prepare all the requirements for your Schengen visa applicationDepending on the consulate or embassyyou are required to show the following documents：
●A valid national passport
●Evidence showing the purpose of your trip(eghotel reservations)
●Proof of medical insurance
●Aroundtrip travel ticket
●Proof of funds
④Check the processing time to ensure you get your Schengen visa on timeThe processing time varies per embassyso it is important to take the processing time into account when planning your trip
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆This passage is mainly about_________
Awhat a Schengen visa is
Bwho can apply for a Schengen visa
Chow to apply for a Schengen visa
[单选题]◆If you are intending to visit two or more Schengen countriesyou will need to send your application______
Ato the embassy or consulate of the country that shall be your main destination
Bdirectly with the embassy or consulate of that particular country
Cto the embassy or consulate of the first Schengen country on your travel itinerary
[单选题]◆You can download and print off the form_________
Avia your phone
Bon the Internet
Cby your friends
[单选题]◆You are required to show the following documents EXCEPT_________
Aaroundtrip travel ticket
Ba valid national passport
Ca birth certificate
[单选题]◆The processing time is_________per embassy
Adifferent
Bthe same
Csimilar
★ORGANIZING A BUSINESS IN DIFFERENT WAYS
Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThese have full partners and limited partnersLimited partners may not share as much in the profitsbut they also have less responsibility for the businessDoctorslawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships
But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as a way to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal beingseparate from its ownersA board of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholdersor ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆This passage is mainly about_________
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[单选题]◆What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[单选题]◆Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[单选题]◆How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[单选题]◆Who controls corporate policies in a corporation
AChairman of the board
BA board of directors
CThe owner of the corporation
★SCHENGEN VISA APPLICATION STEPS
Identify the country or countries you will be travelling toIt is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application
●If you are intending to visit just one Schengen countryyou will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
●If you are intending to visit two or more Schengen countriesyour application must be sent to the embassy or consulate of the country that shall be your main destination
●If you are intending to visit several Schengen countriesbut do not have a main destinationyou should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary
Fill out an application form beforehand to obtain a Schengen visaYou can download and print off the form online
Prepare all the requirements for your Schengen visa applicationDepending on the consulate or embassyyou are required to show the following documents
●A valid national passport
●Evidence showing the purpose of your trip (eghotel reservations)
●Proof of medical insurance
●A roundtrip travel ticket
●Proof of funds
Check the processing time to ensure you get your Schengen visa on timeThe processing time varies per embassyso it is important to take the processing time into account when planning your trip
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆This passage is mainly about__________
Awhat is a Schengen visa
Bwho can apply for a Schengen visa
Chow to apply for a Schengen visa
[单选题]◆If you are intending to visit two or more Schengen countriesyou will need to send your application________
Ato the embassy or consulate of the country that shall be your main destination
Bdirectly with the embassy or consulate of that particular country
Cto the embassy or consulate of the first Schengen country on your travel itinerary
[单选题]◆You can download and print off the form__________
Avia your phone
Bon the Internet
Cby your friends
[单选题]◆You are required to show the following documents EXCEPT__________
Aa roundtrip travel ticket
Ba valid national passport
Ca birth certificate
[单选题]◆The processing time is__________per embassy
Adifferent
Bthe same
Csimilar
★The day widely regarded as the Super Bowl of online sales created a record day for retailersincluding Walmartand marked a shift in shopping preferences as smart phones and tablets drove nearly a third of trafficand for some retailersmore than half
Walmartcom expects to register its biggest Cyber Monday yetcoming off a record Black Friday weekend onlineHeading into the afternoon Mondaythe website had already soldout of PlayStation 4 and Xbox One consoleswhich weren’t even discountedSignificant savings on TVs and tablets also encouraged shoppingsays Joel AndersonCEO of Walmartcom
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Weekas online deals stretch well beyond Monday
As of 6 pmETsales on Amazon were up 443over last yearwhile sales at eBay were up 321according to Channel Advisorwhich tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailerssays Scot WingoCEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyber thonthat drew more than 350000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Mondaysales of Cole Haan and Pandora Jewelry merchandise were strongestCEO Steve Davis says
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Retailers used moble devices and drove nearly a third of trafficor even more than half to online shoppingAs we know that_________doesn’t belong to the mobile device
Atablets
Bsmart phones
Cpersonal computer
[单选题]◆PlayStation 4 and Xbox One consoles were sold out on_________the afternoon Monday although they weren’t even discounted
AeBaycom
BWalmartcom
CAmazoncom
[单选题]◆According to_________sales on Amazon were up 443over last yearwhile sales at eBay were up 321
AWalmart
BRue LaLa
CChannel Advisor
[单选题]◆Cyber Monday deals on Sunday with aCyber thonthat drew more than_________people to the site
A350000
B35000
C3500000
[单选题]◆We can infer from the passage_________isn’t an online retailer
ASears
BChannel Advisor
CWalmart
★There are many ways to find a jobIt can be as easy as walking into a neighborhood store to look at its announcement boardLocal stores often have areas where people can put small signs telling what
kind of service they need or can provideSuch services include caring for children or cleaning houses
Orjob searchers can look in the newspaperLocal newspapers have employment announcements placed by companies seeking workers
Another popular tool for finding jobs is the InternetFor examplepeople in four hundred and fifty cities around the world can use the Craigslist Web site to buy objectsmeet people or find a jobCraigslist says that it receives two million new job listings each month
Another useful way to find a job is through a college or universityFor examplestudents at the University of Texas in Austin can go to the Career Exploration Center to get help in finding a job of courselooking for a job requires knowing what kind of work you want to doFor exampleThere is a book called What Color is Your Parachute (降落伞) by Richard BollesThis book has been helping people choose a career (联) since it was first published in nineteen seventy
Some experts also help people find jobsSusan WMiller owns a company called California Career Services in Los AngelesShe says her company helps people find jobs by first helping them under stand their strengthsgoals and interestsThen she provides them with methods and resources to help them find the right job
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What is the passage mainly about(红色字体题正确答案选项)
AFinding a job
BCollege students’ parttime jobs
CCraigslist Web site
[单选题]◆By logging on the Craigslist Web siteyou can___________(红色字体题正确答案选项)
Astudy for your master degree
Bdo some shopping online
Cplay computer games
[单选题]◆What Color is Your Parachute is a book which gives tips to those who want to_________(红色字体题正确答案选项)
Awork on the airplane
Bbuy a parachute
Cfind a suitable job
[单选题]◆It can be learned from the passage that___________(红色字体题正确答案选项)
Acompanies often put job information in local shops
Bthe Internet is the most popular tool for job hunters in the USA
CSusan WMiller’s company is helping people choose careers
[单选题]◆How many ways of finding a job are mentioned in the passage(红色字体题正确答案选项)
AThree
BFour
CFive
★Team spirit can make or break a teamTeammates who have team spirit are better able to work together and achieve team goalsThey are also more satisfied with their team activitiesJohn Woodena former basketball coach at UCLAsaidTeam spirit means you are willing to sacrifice personal considerations for the welfare of allThat defines a team playerThere are certain skills team members develop that serve as good examples of team spirit
Cooperation
Cooperating is simply working together as teammates for the good of the teamCooperation is a skill that team members can sharpen during practiceFor examplebasketball players must practice passing the ball in different plays and situationsTeam efficiency is directly related to the cooperation of its membersActing cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
Motivation
Team members must fulfil their duties with their full effortsStaying motivated shows team spirit because it shows that you want the team to do wellThis includes being motivated to give your best in practice and in competitionas well as outside of team activitiesFor examplea baseball player can show team spirit by being motivated to practice his swing outside of practice
Respect
Respect for your fellow team members is a mustYou can show respect to your teammates by treating everyone fairly and equallyTeammates also respect each other by allowing everyone to participateRespecting fellow teammates keeps everyone in a good mood and encourages overall team spiritFor examplepeople can show team spirit through respect by encouraging other team members who might be struggling
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Teammates who have team spirit_________
Acan break a team
Bare better able to work together and achieve tea tn goals
Care less satisfied with their team activities
[单选题]◆According to the articleteam spirit means_________
Acooperation and motivation
Bmotivation and respect
Ccooperationmotivation and respect
[单选题]◆Cooperation is a skill that_________
Acan be sharpened during practice
Bis born with
Ceveryone should have
[单选题]◆Being motivated means_________
Ayou should compete with others
Byou should practice swing outside of practice
Cyou should give your best in any circumstances
[单选题]◆Respecting your teammates_________
Acan treat everyone fairly and equally
Bcan keep everyone in a good mood
Ccan discourage overall team spirit
★TEAM SPIRIT
Team spirit can make or break a teamTeammates who have team spirit are better able to work together and achieve team goalsThey are also more satisfied with their team activitiesJohn Woodena former basketball coach at UCLAsaidTeam spirit means you are willing to sacrifice personal considerations for the welfare of allThat defines a team playerThere are certain skills team members develop that serve as good examples of team spirit
COOPERATION
Cooperating is simply working together as teammates for the good of the teamCooperation is a skill that team members can sharpen during practiceFor examplebasketball players must practice passing the ball in different plays and situationsTeam efficiency is directly related to the cooperation of its membersActing cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
MOTIVATION
Team members must fulfil their duties with their full effortsStaying motivated shows team spirit because it shows that you want the team to do wellThis includes being motivated to give your best in practice and in competitionas well as outside of team activitiesFor examplea baseball player can show team spirit by being motivated to practice his swing outside of practice
RESPECT
Respect for your fellow team members is a mustYou can show respect to your teammates by treating everyone fairly and equallyTeammates also respect each other by allowing everyone to participateRespecting fellow teammates keeps everyone in a good mood and encourages overall team spiritFor examplepeople can show team spirit through respect by encouraging other team members who might be struggling
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Teammates who have team spirit_________
Acan break a team
Bare better able to work together and achieve team goals
Care less satisfied with their team activities
[单选题]◆According to the articleteam spirit means_________
Acooperation and motivation
Bmotivation and respect
Ccooperationmotivation and respect
[单选题]◆Cooperation is a skill that_________
Acan be sharpened during practice
Bis born with
Ceveryone should have
[单选题]◆Being motivated means_________
Ayou should compete with others
Byou should practice swing outside of practice
Cyou should give your best in any circumstances
[单选题]◆Respecting your teammates_________
Acan treat everyone fairly and equally
Bcan keep everyone in a good mood
Ccan discourage overall team spirit
第四题 阅读理解判断题题库
题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F
★A challenge in working in customer service is to ensure that you have focused your attention on the right key areasmeasured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experiencebut to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other wordsbean information expertIt is okay to sayI don’t knowbut it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybemake sure that you don’t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with othersit shows that you don’t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing soit helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The goal of customer service is to give customers an experience that meets their expectations
[答案]F
[判断题]◆Leaving your customer with an unanswered question is unacceptable
[答案]T
[判断题]◆Leave your customer with an unanswered question is unacceptable
[答案]T
[判断题]◆Both positive body language and negative body language are necessary in customer service
[答案]F
[判断题]◆Eye contact is one of the most important aspects of positive body language
[答案]T
[判断题]◆Your customers are satisfied if an employee goes the extra mile to help them
[答案]T
[判断题]◆The underlined going the extra mile to help them in the last paragraph means going a long way to help them
[答案]F
★Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11)It is a festival for young single people to celebrate by eating togethersending gifts or going shoppingthus seized on by online retailers to increase sales
It took only 13 hours for sales on just two online sitesTaobao and Tmallto fly past last year’s overall total of 191 billion yuan (US31 billion)The final figure of Singles Day reached an astonishing 3502 billion yuan as hundreds of thousands of consumers rushed to buy clothesfurnitureand home decoration items at discount pricesWhat friends and colleagues greeted each other with that day was Bought anything todayas they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight
In under nine hoursturnover at the Alibaba Group’s Tmall and Taobao sites had exceeded that of last year’s Cyber Mondaya similar event in the United States
We hope other ecommerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppersJack Mafounder and chairman of Alibaba Grouptold reporters
It’s not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clientsMa said at a news briefing
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Online retailers took hold of the shopping spree to increase sales successfully
[答案]T
[判断题]◆The final figure of Singles Day for this year reached 191 billion yuan
[答案]F
[判断题]◆Cyber Monday is a similar event in the Great Britain
[答案]F
[判断题]◆Other ecommerce sites did as well as Alibaba Group on Singles Day
[答案]F
[判断题]◆Jack Ma’s goal of transaction size is to reach 100 billion yuan in several years
[答案]T
★If you want to become a franchiseethe tips below can help you to find the perfect opportunity
Be focused on your preferenceOn the stage of decisionmakingthe bottom line is Don’t rule out a business without learning or seeing what the daytoday will look likeFor instancethink about a mom returning to the work force who knows she wants to interact with children on a daily basisAmong the hundreds of options thereshe needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in mathDeciding between the two is easy if she considers which daytoday position she would prefer and how that will impact her other goals
Be proactive with your researchAfter you’ve determined what role you want in a franchiseit’s important to start researching different optionsPhysically visit many different franchise locations and browse the web and then determine what will be a fit in your community
Make sure the franchiser has experienceBefore signing on to a franchiseit is essential to ask the franchiser about the executive team and its past industry experienceFind out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully
Read the franchise disclosure document carefullyThe first thing to look at is how much a franchise would cost to purchaseMake sure you have a financial adviser who can look at that item with you and see the type of profit a franchisee can make on averageIt’s also important to take a look at the posttermination clause in the agreement to make sure that when you want to leave the businessyou know the terms well and your interests are properly protected
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Decide on a business with learning or seeing what the daytoday will look like(红色字体题正确答案选项)
[答案]T
[判断题]◆Before you’ve determined what role you want in a franchiseit’s time to start the business(红色字体题正确答案选项)
[答案]F
[判断题]◆Before signing on to a franchisethe essential job is to ask the franchiser about the executive team and its past industry experience(红色字体题正确答案选项)
[答案]T
[判断题]◆ The first thing to look at is how long a franchise would take to purchase(红色字体题正确答案选项)
[答案]F
[判断题]◆To make sure that when you want to leave the businessyou have made enough money and you are satisfied with that(红色字体题正确答案选项)
[答案]F
★Many of the banks and travel services in western provide a convenience for traveller s by issuing traveller’ s checksTraveller swhen buying the checkshave to sign the checks in the presence of the bank or service clerksDuring the triptraveller s can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures are recognizedA lot of traveller s like to buy these checks as they don’t have to take along much cash and worry about counterfeit signaturesThe agencies will get back the money they have paid by sending the checks to the issuing offices
Traveller’ s checks are generally of small face valuesuch as ten or twenty dollarsor five or ten poundsfor miscellaneous paymentsThere is no time limit for their circulation periodIt is very profitable for the issuing offices to finance the funds they collect by issuing traveller’ s checks because they not only receive a service charge from the check buyersbut they also don’t need to pay any interest no matter how long the checks remain in circulation before clearingThis is why banks and travel services are willing to provide this convenience
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆It is convenient for the travellers to travel around the world as many banks and travel services issue travellers’ checks
[答案]T
[判断题]◆There are no signatures of traveller s who have bought the checks
[答案]F
[判断题]◆Quite a few traveller s like to buy the checks
[答案]T
[判断题]◆Traveller s do not worry about the circulation period of the checks as there is no time limit for it
[答案]T
[判断题]◆Banks and travel services are reluctant to provide traveller s’ checks
[答案]F
★ONLINE SHOPPING SPREE SETS RECORD
Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11)It is a festival for young single people to celebrate by eating togethersending gifts or going shoppingthus seized on by online retailers to increase sales
It took only 13 hours for sales on just two online sitesTaobao and Tmallto fly past last year’s overall total of 191 billion yuan (US31 billion)The final figure of Singles Day reached an astonishing 3502 billion yuan as hundreds of thousands of consumers rushed to buy clothesfurnitureand home decoration items at discount pricesWhat friends and colleagues greeted each other with that day was Bought anything todayas they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight
In under nine hoursturnover at the Alibaba Group’s Tmall and Taobao sites had exceeded that of last year’s Cyber Mondaya similar event in the United States
We hope other ecommerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppersJack Mafounder and chairman of Alibaba Grouptold reporters
It’s not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clientsMa said at a news briefing
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Online retailers took hold of the shopping spree to increase sales successfully
[答案]T
[判断题]◆The final figure of Singles Day for this year reached 191 billion yuan
[答案]F
[判断题]◆Cyber Monday is a similar event in the Great Britain
[答案]F
[判断题]◆Other ecommerce sites did as well as Alibaba Group on Singles Day
[答案]F
[判断题]◆Jack Ma’s goal of transaction size is to reach 100 billion yuan in several years
[答案]T
★SUCCESSFUL TEAM WORK AND TEAM BUILDING
Team building skills are critical for your effectiveness as a manager or entrepreneurAnd even if you are not in a management or leadership role yetbetter understanding of team work can make you a more effective employee and give you an extra edge in your corporate office
Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their ownThere are two critical factors in building a high performance team
The first factor in team effectiveness is the diversity of skills and personalitiesIt means people use their strengths in fullbut can compensate for each other’s weaknessesOrdifferent personality types balance and complement each other
The other critical element of team work success is that all the team efforts are directed towards the same clear goalsthe team goalsThis relies heavily on good communication in the team and harmony in member relationships
In real lifeteam work success rarely happens by itself if there are no focused team building efforts or activitiesThere is simply too much room for problemsFor exampledifferent personalities may build up conflictsOr even worsesome people with similar personalities may start fighting for authority and dominance in certain areas of expertiseEven if the team goals are clear and accepted by everyonethere may be no team commitment to the group goalsor no consensus on the means of achieving those goalsThere may be a lack of trust and openness which may block the critical communication and lead to loss of coordination in the individual effortsThis is why every team needs a good leader who is able to deal with all team work issues
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Team building skills are not so critical if you are only an employee
[答案]F
[判断题]◆To form a high performance teamyou need many important factors
[答案]F
[判断题]◆A good team should have a diversity of personalities
[答案]T
[判断题]◆Team work success is quite common in practice
[答案]F
[判断题]◆To solve all the problemsyou need a capable leader
[答案]T
★The balance sheet is produced at the end of a company’s financial yearand is a snapshot of its financial situationIt shows the company’s assets and liabilities at that point in time
There are two halves to a balance sheetThe top half shows where the money is being used in the business (the net assets)and the bottom half shows where this money came from (the capital employed)The total of each half should be the samehence the expression balance sheet
There are two kinds of assetslongterm and shorttermThe longterm assets are known as fixed assetsand include the landbuildingsmachinery and vehicles that are used in connection with the businessAll fixed assets except land are depreciated as they wear out over timeThe total fixed assets are the value of the fixed assetsless the accumulated depreciation
The shortterm assets are known as current assetsand include cashstocks and receivables that are due within one year
The top half of the balance sheet also includes liabilitiesthat isall debts and obligations owed by the business to creditorsCurrent liabilities are those debts that must be paid within the yearsuch as wages earned but not yet paidLongterm liabilities may include mortgages and other loans that will not have been paid off within the year
The top half of the balance sheet therefore consists of the total of fixed and current assetsless the current and longterm liabilitiesgiving the net assets
The bottom half of the balance sheet shows where this money came fromFor a limited companythis will include the money raised by issuing sharesand is known as the share capitalThe business may also have plowed some of the money back into building up the businessThis is called retained profit
The bottom half of the balance sheet therefore consists of the total of share capital and retained profitsgiving the capital employed
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The top half of a balance sheet shows where the money is being used in the business(红色字体题正确答案选项)
[答案]T
[判断题]◆All fixed assets are depreciated as they wear out over time(红色字体题正确答案选项)
[答案]F
[判断题]◆The shortterm assets are known as fixed assets(红色字体题正确答案选项)
[答案]F
[判断题]◆Current liabilities are those debts that must be paid within the year(红色字体题正确答案选项)
[答案]T
[判断题]◆The money plowed back into building up the business is called retained profit(红色字体题正确答案选项)
[答案]T
★THREE AMERICANS WIN NOBEL ECONOMICS PRIZE
★The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three AmericansEugene FamaLars Peter Hansen and Robert Shiller on Oct142013Eugene Fama and Lars Peter Hansen are both professors at the University of ChicagoRobert Shiller is a professor at Yale UniversityThey will share the prize worth about 12 million dollars
This year’s prize in economic sciences is about predictionsAll three of this year’s prize winners are mainly known for their research and explanations of pricing forces in financial marketsThey have had a big influence on the way people look at and talk about financial markets
Eugene Fama’s research on financial markets in the 1960s led market watchers to change their ideas about investingHis ideas are linked to the theory that markets are efficientwhich means market actors taking all available information to create the correct price for things at any given timeThis also means that over short periods of timeit is not possible to predict prices
Robert Shiller foundhoweverthat over long periodsthe opposite is trueIt is possible to predict the movement of prices and that price changes are linked to human behavior
The findings of both economists have led to the growth of index fundsinvesting many different securities as a way to reduce riskMr Shiller also helped to create the Standard & Poor’s CaseShiller home prices indexThat index follows home prices across the United States
Lars Peter Hansen developed a method for studying historical pricing informationHis method supports Mr Shiller’s findings and has influenced efforts to predict prices in the financial industry
The Nobel Prize in economics was not created by Alfred Nobelbut was established in his memory by Sweden’s central bank in 1968
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct142013
[答案]F
[判断题]◆Eugene FamaLars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets
[答案]T
[判断题]◆Eugene Fama’s research on financial markets in the 1960s resulted in some change in how market watchers look at investing
[答案]T
[判断题]◆The findings of both economists have led to the growth of price predictioninvesting many different securities as a way to reduce risk
[答案]F
[判断题]◆The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden’s central bank in 1968
[答案]T
★TRAVELLER’ S CHECK
Many of the banks and travel services in western provide a convenience for traveller s by issuing traveller’ s checksTraveller swhen buying the checkshave to sign the checks in the presence of the bank or service clerksDuring the triptraveller s can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures are recognizedA lot of traveller s like to buy these checks as they don’t have to take along much cash and worry about counterfeit signaturesThe agencies will get back the money they have paid by sending the checks to the issuing offices
Traveller’ s checks are generally of small face valuesuch as ten or twenty dollarsor five or ten poundsfor miscellaneous paymentsThere is no time limit for their circulation periodIt is very profitable for the issuing offices to finance the funds they collect by issuing traveller’ s checks because they not only receive a service charge from the check buyersbut they also don’t need to pay any interest no matter how long the checks remain in circulation before clearingThis is why banks and travel services are willing to provide this convenience
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆It is convenient for the travellers to travel around the world as many banks and travel services issue travellers’ checks
[答案]T
[判断题]◆There are no signatures of traveller s who have bought the checks
[答案]F
[判断题]◆Quite a few traveller s like to buy the checks
[答案]T
[判断题]◆Traveller s do not worry about the circulation period of the checks as there is no time limit for it
[答案]T
[判断题]◆Banks and travel services are reluctant to provide traveller s’ checks
[答案]F
★THE FEEL GOOD FACTOR IN CUSTOMER SERVICE
A challenge in working in customer service is to ensure that you have focused your attention on the right key areasmeasured by the right Key Performance Indicator (KPI)One of the most important aspects of a customer service KPI is what is often referred to as the Feel Good FactorBasically the goal is not only to help the customer have a good experiencebut to offer an experience that exceeds expectationsSeveral key points are listed as follows
Know what productsservice you are offering from back to frontIn other wordsbe an information expertIt is okay to say I don’t knowbut it should always be followed up by but let me find out or possibly but this person will be able to assist youWhatever the situation may bemake sure that you don’t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with othersit shows that you don’t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing soit helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The goal of customer service is to give customers an experience that meets their expectations
[答案]F
[判断题]◆Leave your customer with an unanswered question is unacceptable
[答案]T
[判断题]◆Both positive body language and negative body language are necessary in customer service
[答案]F
[判断题]◆Eye contact is one of the most important aspects of positive body language
[答案]T
[判断题]◆The underlined going the extra mile to help them in the last paragraph means going a long way to help them
[答案]F
★THE GOLDEN RULES OF NEGOTIATING
★The art of negotiating is a difficult skill for most of useven good salespeopleHere are three golden rules for you to follow
1ALWAYS START THE NEGOTIATIONS
You must initiate the processThis is because whoever controls the start of the negotiations tends to control where they endIf you let the other party start negotiationsyou will be constantly giving up controloften without even realizing itFor instancewhen you ask someone what his project budget isyou are allowing him to start the negotiationsYou will then spend your time chasing his number rather than finding the best solutionSonever let the other party control the negotiations
2ALWAYS NEGOTIATE IN WRITING
The purpose of negotiations is to arrive at a formal written agreementnot tell a story or spend time talkingFrom the first moment you begin a proposalyou should create a document and take it to the clientIt will include all the points of agreement and become real to the prospective customerNegotiating first and then having to create a document adds unnecessary time to a transactionBut if you build your written agreement as you negotiateyou are prepared to ask for a signature the moment the decision to buy is made
3ALWAYS STAY COOL
The negotiation table can be loaded with agendasegos and emotionsGreat negotiators know how to stay coolproviding leadership and solutionswhile the rest of the room becomes insanely invested in personal agendas and useless emotionsCryinggetting angry and blowing off steam may make you feel goodbut such behavior will not benefit you while negotiatingWhen the rest of the room gets emotionalstay cool and use logic to negotiate and close
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆If you let the other party start negotiationsyou will be completely grasp the controloften without even realizing it
[答案]F
[判断题]◆Sonever let both parties control the negotiations
[答案]F
[判断题]◆Negotiating first and then having to create a document doesn’t need necessary time to a transaction
[答案]T
[判断题]◆Great negotiators know how to stay coolproviding leadership and solutionswhile the rest of the room becomes wild or helpless during the negotiation
[答案]T
[判断题]◆When the rest of the room gets out of controlstay cool and use logic to negotiate and close
[答案]F
★Team building skills are critical for your effectiveness as a manager or entrepreneurAnd even if you are not in a management or leadership role yetbetter understanding of team work can make you a more effective employee and give you an extra edge in your corporate office
Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their ownThere are two critical factors in building a high performance team
The first factor in team effectiveness is the diversity of skills and personalitiesIt means people use their strengths in fullbut can compensate for each other’s weaknessesOrdifferent personality types balance and complement each other
The other critical element of team work success is that all the team efforts are directed towards the same clear goalsthe team goalsThis relies heavily on good communication in the team and harmony in member relationships
In real lifeteam work success rarely happens by itself if there are no focused team building efforts or activitiesThere is simply too much room for problemsFor exampledifferent personalities may build up conflictsOr even worsesome people with similar personalities may start fighting for authority and dominance in certain areas of expertiseEven if the team goals are clear and accepted by everyonethere may be no team commitment to the group goalsor no consensus on the means of achieving those goalsThere may be a lack of trust and openness which may block the critical communication and lead to loss of coordination in the individual effortsThis is why every team needs a good leader who is able to deal with all team work issues
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Team building skills are not so critical if you are only an employee
[答案]F
[判断题]◆To form a high performance teamyou need many important factors
[答案]F
[判断题]◆A good team should have a diversity of personalities
[答案]T
[判断题]◆Team work success is quite common in practice
[答案]F
[判断题]◆To solve all the problemsyou need a capable leader
[答案]T
第五题 写作(问答)题题库
写作题题计20分根求完成篇作文
根求写作文[写封邀请函]
●According to the following information★please write an invitation letter to your business partners and invite them to your city
1Your name and position Catherine LeeManager of Beijing Friendship CoLtd
2Your business partners Ms Mary Smith
3Time of visit the first Monday next month
4Purpose of visit negotiation on business
5Expenses to be borne by your business partners
备注翻译：
根信息★请您业务合作伙伴写封邀请函邀请您城市
1您姓名职位：李婷婷北京友谊限公司理
2您商业伙伴：玛丽·史密斯女士
3参观时间：月第星期
4访问目：商务洽谈
5费员承担：您业务合作伙伴
标准答案
Jun272021
Dear MsMary Smith
On behalf of Beijing Friendship CoLtdI would like to invite you to visit us the first Monday next month for the purpose of negotiation on business in the near future
We both understand that your company will be responsible for all the expenses for your visit to and within BeijingAlthough we expect your visit and wish fruitful outcomes between usBeijing Friendship CoLtd is not responsible for any financial aspects of your trip to and within Beijing
I look forward to welcoming you both in Beijing and pray that you have a wonderful trip
Yours sincerely
Catherine Lee
●According to the sample letter above and based on the following information★you are required to write an invitation letter to your business partners and invite them to China
(1) Your name and positionSimon ZhangPresident of Tianjin Trust Int’1TradeCoLtd
(2) Your business partnersMrJames Laird and MrLuke Smith
(3) Time of visitbetween Jan 28 and Feb 4
(4) Purpose of visitpotential financing
(5) Expenses to be borne byyour business partners
备注翻译：
根样信根信息★您需您商业合作伙伴写封邀请函邀请中国
(1)您姓名职位：张志信天津信托国际贸易限公司总裁
(2)商业伙伴：詹姆斯·莱尔德先生卢克·史密斯先生
(3)参观时间：2016年1月28日2月4日
(4)访问目：潜融资情况
(5)费应：您业务合作伙伴承担
标准答案
Dec222016
Dear MrJames Laird
On behalf of Tianjin Trust Int’1TradeCoLtdI would like to invite you and your colleague MrLuke Smithto visit us between Jan 28 and Feb4 for the purpose of potential financing in the near future
We both understand that your company will be responsible for all the expenses for your visit to and within ChinaAlthough we expect your visit and wish fruitful outcomes between usTianjin Trust Int’1TradeCoLtdis not responsible for any financial aspects of your trip to and within China
I look forward to welcoming you both in Tianjin and pray that you have a wonderful trip
Yours sincerely
Simon Zhang
●★Write an invitation letter to your business partners and invite them to China according to the following information
Your name and positionSimon ZhangPresident of Tianjin Trust Int’ l Trade CoLtdYour business partners：MrJames Lairdand MrLuke Smith
Time of visitbetween Jan 28 and Feb 42017
Purpose of visitpotential financing
Expenses to be borne byyour business partners
备注翻译：
★您商业合作伙伴写封邀请函根信息邀请中国
您姓名职位：张西蒙天津信托国际贸易限公司总裁
您商业伙伴：詹姆斯·莱尔德先生卢克·史密斯先生
参观时间：2017年1月28日2月4日
访问目：潜资金源
费应：您业务合作伙伴承担
标准答案
Dec222016
Dear MrJames Laird
On behalf of Tianjin Trust Int’1TrudeCoLtdI would like to invite you and your colleague MrLuke Smithto visit us between Jan 28 and Feb42017 for the purpose of potential financing in the near future
We both understand that your company will be responsible for all the expenses for your visit to and within ChinaAlthough we expect your visit and wish fruitful outcomes between usTianjin Trust Int’1TradeCoLtdis not responsible for any financial aspects of your trip to and within China
I look forward to welcoming you both in Tianjin and pray that you have a wonderful trip
Yours sincerely
Simon Zhang
根求写作文[写封投诉信]
●According to the following information★please write a letter to reply the customer about his complaint
1You are Amandaand your customer is MsLee
2Your purpose to write the letter
3Your solution to the complaint
备注翻译：
根信息★请写信回复客户投诉
1阿曼达客户李女士
2写信目
3您投诉解决方案
标准答案
MsLee
We are sorry to receive your letter complaining about the breakage of an oil tank I will let you know the disposal of this matter immediately after we get the inspection report from inspection and testing companyif it’s proved to be damaged in transitwe will claim compensation from the insurance companyAnywayI will keep you posted about this
Sorry for any inconvenience that caused to you
Thank you very much
Sincerely
Amanda
●假定马淑云两周前网订购套英语书虫系列读物(Bookworm Series)昨天货包装破损数量足请网店客服写封投诉信点：
(1)介绍购物情况
(2)反映存问题
(3)提出解决方案
标准答案
To whom it may concern
I am one of your customers(顾客)I ordered(订购) a set of(套) Bookworm Series on your website two weeks agobut I didn’t receive them until yesterdayAnd much to my dis appointmentthe books were so poorly packed up that the cover of one book was tornTo make matters worseit is not a complete setas I found one book missing
I am sorry to have received such poor serviceand I believe I have every right to ask you to deal with this problemI hope that you either return my money or deliver a new set of books to meBesidesI’d like to be informed of the process of your dealing with my complaint
Looking forward to your reply
Sincerely
Ma Shu Yun
根求写作文[写封加薪申请书]
●According to the following information★please write an application letter for salary raise
1You are Catherineand your boss is Mr Smith
2Your reasons for the letter
3Your expectation for the salary raise
备注翻译：
根信息★请写封加薪申请信
1凯瑟琳老板史密斯先生
2您写信理
3您加薪期
标准答案
Dear Mr Smith
With the continuous development of our companymy personal ability is also constantly improving and improving During this period of growing up togethermy colleagues gave me a lot I thank the company leaders for their cultivation and help
I entered the company in August 2008 Since I joined the companyI have always been committed to work and study with a happy and full moodand I have always been conscientious and strive to make the work perfectand I have made my own responsibility for the development of the company
I believe that as long as I paythere will be gains ThereforeI would like to ask you for a raise I hope that the leaders will pay attention to my application
If the company leaders think that my current work content and quality have not met the requirements of salary increaseI sincerely hope that you can provide valuable opinions or suggestionsso that I can move forward to a higher goal
Please rest assured that if the company doesn' t consider itI will still do everything with a positiveserious and responsible attitude as beforeand will not neglect the workwhich is not my only pursuit
Best regards
Salute
Applicant Catherine
Application date
●According to the following information★please write an application letter for salary raise within 100 words
(1) You are Albertand your boss is MrGreen
(2) Your reasons for the letter
(3) Your expectation for the salary raise
备注翻译：
根资料请100字★写封加薪申请书
(1)艾伯特老板格林先生
(2)写封信理
(3)加薪期
标准答案
Dear MrGreen
As I approach my third year in the jobI find myself more dedicateddevoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put
I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay
Thank you
Sincerely
Albert
●According to the following information★please write an application letter for salary raise
(1) You are Georgeand your boss is MrSmith
(2) Your reasons for the letter
(3) Your expectation for the salary raise
备注翻译：
请根信息★写封加薪申请信
(1)乔治老板史密斯先生
(2)信理
(3)加薪期
标准答案
Dear MrSmith
As I approach my third year in the jobI find myself more dedicateddevoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put
I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay
Thank you
Sincerely
George
根求写作文[写封辞职信]
●Write a resignation letter according to the information below★(根信息写封英文辞职信)
Suppose you are Jason LawCEO of Star wood’sWrite a resignation letter to the Board of Directors based on the following information
(1) Resign due to personal health problem
(2) Participate in the search for a successor
(3) Continue as CEO until a new CEO is selected
(4) Wish a bright future for Star wood’sand thank Star wood’s for the days spent together
备注翻译：
根信息写封辞职信★(根信息写封英文辞职信)
假设喜达屋百货公司首席执行官杰森·劳根信息董事会写封辞职信
(1)健康问题辞职
(2)参寻找接班工作
(3)继续担首席执行官直选定新首席执行官
(4)祝喜达屋美未感谢喜达屋起度日子
标准答案
To the Star wood’s Board of Directors and the Star wood’s Community
I’d like to share with you some difficult news about my future plansLater todayI will announce that I have resigned from Star wood’s due to my health problems
I will be participating in the search for my successorand I will continue as CEO until the board selects a new one
Togetherwe have accomplished what some might have thought could not be donebelieve Star wood’s brightest and most innovative days are ahead of it
I have made some of the best friends of my life at Star wood’sand I thank you all for the many years of being able to work alongside you
Jason Law
根求写作文[写封索赔接受书]
●You are Bill Wangand is about to★write a letter of acceptance of claimBase your letter on the following notes：
●acknowledging receipt of the claim letter on products’ paper bag breakage during transit
●apologizing for the error and accept the claim
●explaining the cause of error：fail to use the strong paper bags due to the negligence on the part of the warehouse manager
●offering a solution：make a payment of 50000 into your customer’s bank account
备注翻译：
Bill Wang正准备★写封索赔接受书信函应基说明：
●确认收关产品运输程中纸袋破损索赔信
●错误道歉接受索赔
●解释错误原：仓库理疏忽未强纸袋
●提供解决方案：您客户银行账户支付50000
标准答案
Dear Sirs
We have just received your letter of Jan 12 with regarding of the paper bag breakage and have given our prompt attentionWe wish to express our deepest regret over the unfortunate incident
After checkup by our staff at the warehouseit was found that some paper bags were not strong paper bags as stipulated in the contractthus resulting in the breakage during transitThis was due entirely to negligence on the part of the warehouse managersfor which we tender our apologies
In view of our recent friendly cooperationwe will make a payment of 50000 into your account with the Bank of Chinaupon receipt of your agreement
We hope that the arrangement we have made will satisfy you and look forward to having your further orders
Yours faithfully
Bill Wang
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说明：资料整理2024年8月14日适国家开放学科学员台期末机考考试
第题 交际语题库
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
★Amydo you shop online often●____CYesIt’s very convenient and the price is often lower than in store
★Are the Project Managers linking up OK●They seem to beyes____BThere’s been a good atmosphere at the first management meetings
★Are the Project Managers sharing information and contacts and so on●____AYesthere’s really nothing to worry about
★Are there any disadvantages to shopping online●_____But I think this problem will be solved soonBIt takes some time for the stuff you buy online to arrive
★Aunt Cindydo you shop online often●_____CYesIt’s very convenient and the price is often lower than in store
★Aunt Cindydo you shop online often●_____CYesIt’s very convenient
★_____but I still have the feeling that it’s not safe enough●I couldn’t agree moreThat’s why I only do street shoppingCPaying online is much safer than before
★Bettywe’ll have a buffet party next SaturdayWill you join us●_____SusanThank youCI’d love to
★Bettywe’ll have a buffet party next SaturdayWill you join us●_____SusanThank youAI’d love to
★But then we’ll have to accept a Board of Directors chosen by our stockholdersWouldn’t that limit us in many ways●CertainlyBut if you consider the massive capital investment that we’ll receiveyou’ll understand that this could take our company______Bfrom being a mediumtier firm to being one of the big players
★Can you tell us why you think this makes good business sense to you●We’ve been doing quite well on our own and we could probably survive like this for quite a few more years to comebut if we really want to take it to the next level_____Cwe are going to have to consider finding more investors
★Could you be so kind as to turn down that rock n rollI’m preparing for tomorrow’s meeting report●______CSureSorry to disturb you
★Did you get your financial records into shape for your audit next month●_____Keeping a strict account of all our incoming and outgoing is not an easy taskCI’m still working on ironing out a few problems
★Do you mind if I close the door●__________BI feel cold as wellGo ahead
★Have you ever tried shopping online●Nonever______especially for clothes and shoesAI prefer to actually see and touch what I’m buying before I pay for it
★Hellois this the Sail Moving Company●_____BYesthanks for calling
★Hellois that Sail Moving Company●______AYesthis is Jack speakingThanks for callingWhat can we do for you
★HelloSir_______●I’d like to order a pizzaCWhat can I help
★Hellothis is Lucas BowenI’d like to order some machines●___When do you need themBNo problem
★Henrywhat do you think of the new team●_____I think the team is starting to get along quite nicelyCVery well on the whole
★Hey Kyleguess what The boss is sending me to Europe for a marketing seminar next month●___You’ve been itching to go on a business trip for monthsBGreat You must be happy
★How do you calculate the fee if we ask you to move the office furniture●_______CThe cost depends on the floor to move tothe distance between two places and the amount of the furniture to move
★How is the weather in autumn●______BIt is always sunny
★How much of a problem meeting the budget●_______BWellit seems that we underestimated the costs
★How was your trip to LondonJane●________AOhwonderful indeed
★How would you like to go●_______BI’d like to fly to Frankfurt for a stay of two days
★_______●I expect to depart for Frankfurt on SundaySeptember 1stany time after 1300 pmCWhen do you plan to leave
★I am going to ask for a pay rise●________CI think you may talk to your boss
★I had a really good weekend at the seaside●________BOhI’m glad to hear that
★I thought that if I could get your support firstit might make getting approval easier●_____BWellyou’ve got my support on this
★I thought that if I could get your support firstit might make getting approval easier●_____AWellyou’ve got my support on this
★I’d like to have some soft drink●________BHere you are
★I’ll also throw in the discount of 10 on your up front depositWhat do you think about this suggestion●_______AOKI think we’ve both have done our best for this
★I’ll be away on a business trip Would you mind signing for my express delivery●____CI’d be happy to
★I’ll be away on a business tripWould you mind signing for my express delivery●____CI’d be happy to
★I’m really fed up with Larry●_____AHeywhat’s up
★I’m really fed up with Larry●_____CHeywhat’s up
★Is there a bank near here●_______CYesThere is one just down the road
★Larry is the biggest airhead I’ve ever metHe always makes careless mistakesand he’s a pain to work with●______You’ll always have some coworkers that are harder to work with than othersyou knowCYou shouldn’t be so negative
★Looking at thisif my calculations are correctwe are about five thousand dollars over budget●That’s right_____CIt’s going to cost about five thousand more to complete the first order
★Okay thenso to confirma 6 discount but you pay all the shipping and installation costs●_____I’ll call you tomorrowBThat sounds all right
★Okaywhat is the decision●As you knowwe have been a privately heldfamilyowned company for over 120 years_____Bbut it may be time to consider some major changes
★___●Sureno problemFirstgo see Cindy and tell her where you’re going and whenACan you fill me in
★___●Sureno problemFirstgo see Cindy and tell her where you’re going and whenCCan you fill me in
★Some friends say when they get the article______●That happensSo close quality control is needed to avoid eshoppers’ fraudAit’s quite different from what they saw on the website advertisement
★Thanks for inviting meJohnbut I’ve already made other plans●______Maybe another timeCOh I’m sorry to hear that
★The client said he had to send a monitor back three times before the problem was solvedDo you have a reason for this●_AWellI wonder whether the recent layoffs are affecting the quality of our customer service
★They want to make sure you’re paying taxes on the money you make●_______AWe’re paying alright
★We’ve done very well so far but if we want to see serious growth_____●YeahmaybeBut I have my doubts Cit might be time to ditch our old business model and go public
★What does the customer’s complaint say●_____BHe says he hasn’t gotten back the monitor for repairs
★What is the distance between the new building and your office●______BIt is about 15 kilometers
★________●Yesbusiness classAWill you fly business class
★_________●YesI think soAWill you fly business class
★You meanlike becoming a publiclytraded company●That’s right_______AIt’s something we should give serious consideration to
第二题 词汇结构题库
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
★Although he has sought to find a peaceful_____he is facing more pressure from his business rivalsCsolution
★Although he has sought to find a peaceful_____he is facing more pressure from his business rivalsCsolution
★Although he has sought to find a peaceful_____he is facing more pressure from his business rivalsAsolution
★Among the critiques were allegations_________some franchise uses its political influence to increase its profitsCthat
★An online virtual supermarket_________the real supermarketwhich makes it feel so realBsimulates
★An online virtual supermarket_________the real supermarketwhich makes it feel so realBsimulates
★At the same timethe negotiator keeps things secret_________would limit hisher ability to negotiateBthat
★At the same timethe negotiator keeps things secret_________would limit hisher ability to negotiateCthat
★______behalf of Vancouver C&S Int’ l Trade CorpI am pleased to invite you and your colleagues to visit usBOn
★______behalf of Vancouver C&S Int’ 1 Trade CorpI am pleased to invite you and your colleagues to visit usCOn
★Better understanding of teamwork can make you a more effective employee and give you an extra _______in your corporate officeAedge
★But Jerryhave you really thought this_________You would essentially be giving up the company that your greatgrandfather builtAthrough
★Can you fill me_________I need some detailed informationAin
★Can you fill me_________I need some detailed informationCin
★Can you tell us why you think this makes good business_________to youCsense
★Can you tell us why you think this makes good business_________to youBsense
★Chinese shoppers spent billions online yesterday as they took advantage_______discounts offered on Singles Day (November 11)Bof
★Cooperating is simply working together_______teammates_______the good of the teamAasfor
★Current_________are those debts that must be paid within the yearCliabilities
★Customers often remain____to a business that has excellent service even if their prices are highAloyal
★Customers won’t find store clerks sitting around_________ Bwatching TV or playing cards
★Customers won’t find store clerks sitting around_________Awatching TV or playing cards
★Did you get the financial records_________shape for your audit next monthAinto
★Did you get the financial records_________shape for your audit next monthAinto
★Even though he’s_________out of college and still a bit greenhe is a great coworkerBfresh
★_____friends and colleagues greeted each other with that day was Bought anything todayCWhat
★For a limited companythis will include the money________by issuing sharesand is known as the share capitalBraised
★For a limited companythis will include the money_______issuing sharesand is known as the share capitalBraised by
★George said that he didn’t do__________paper workCmuch
★_______has good reputation will sooner or later be successful in his businessBWhoever
★He made a promise that_________I passed the examination he would buy me a giftBif
★Henry is often seen__________English aloud every morning in the classroomAto read
★His ideas are linked to the theory_______markets are efficientwhich means market actors taking all available information to create the correct price for things at any given timeCthat
★His method supports Mr Shiller’s findings and has__________efforts to predict prices in the financial industryAinfluenced
★I couldn’t agree moreThat’s_________I only do street shoppingCwhy
★I have to make_________clear that it works wellBit
★I really_________the effort you have made for the projectCappreciate
★I really_________the effort you have made for the projectCappreciate
★I really_________the effort you have put in on your team’s current projectCappreciate
★If any of the articles are damaged during moveyou may make a_________for compensation with our companyCclaim
★If people_______we’re very valuable they won’t buy our stockCdon’t think
★If things have_______the person you’re talking to will want to know the reasonsBgone wrong
★If you are intending_______just one Schengen countryyou will need to apply for the Schengen visa directly with the embassy or consulate of that particular countryAto visit
★I’m still working on ironing _________a few problemsCout
★I’m still working on_________a few problemsBironing out
★I’m still working on_________a few problemsCironing out
★In businesswhatever you dodo not_________illegal benefitAchase
★It should_________that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing itCbe recognized
★It will_________about eight percent more than initially projectedCcost
★It’s said that some measures have been taken_________this problemBto deal with
★John worked in a American company So__________IBdid
★Large organizations will find___impossible to manage all these data if manual accounting were usedCit
★Looking your customers in the eye shows that we are listening to them and hearing__________they are sayingCwhat
★Looking your customers in the eye shows that we are listening to them and hearing_______Cwhat they are saying
★Many of the banks and travel services in the western countries provide convenience for the travelers by issuing traveller’ s_________Achecks
★Okaylet’s say we make a decision________what kind of price are we thinking about charging for our stockAto go public
★One kind of partnership is called a limited_________partnershipCliability
★Please_________an open return flight from Barcelona to FrankfurtCbook
★Respecting fellow teammates keeps everyone in a good____and encourages overall team spiritAmood
★She heard a terrible noise_________brought her heart into her mouthAwhich
★Some in the market now want government_________in order to reduce costsBregulation
★Some in the market now want government_________in order to reduce costsAregulation
★Some of the customers’ complaints seem___________Aunacceptable
★Some of the customers’ complaints seem_________Bunacceptable
★Some of the_________solutions will support these requirements better at the momentCproprietary
★Some stores even offer_________lanes for customers with 10 items or less to checkout quicklyBexpress
★Some stores even offer_________lanes for customers with 10 items or less to checkout quicklyAexpress
★Sometimes I surf online shops to check some related informationand then go to a physical store to do the_________shoppingAactual
★Sometimes I surf online shops to check some related informationand then go to a physical store to do the_________shoppingCactual
★______the situation maybemake sure that you don’t leave your customer with an unanswered questionCWhatever
[答案]C
★______the situation may bemake sure that you don’t leave your customer with an unanswered questionAWhatever
★Teammates who have team spirit are more satisfied_________their team activitiesBwith
★That might be acceptable_________you handle the insurance feesAif
★That’s something you can improve by talking to human_________ Bresources
★The American idea of customer service is_________each customer the center of attentionBto make
★The bottom half shows_________this money came from Awhere
★The customer service representative will often allow customers to exchange the product they bought or return it for a full_________Crefund
★The executive team have to hold an urgent meeting_________they see the bad market feedbackAbecause
★The executive team have to hold an urgent meeting_________they see the bad market feedbackBbecause
★The franchisor___the franchisee should observe the regulations to make the business go wellBas well as
★The instruction describes completely the_________and its safety basisCfacility
★The instruction describes completely the_________and its safety basisCfacility
★The longterm assets are known as_________assetsAfixed
★The people in your department seem so_________and nice to be aroundBcapable
★The people in your department seem so_________and nice to be aroundCcapable
★The processing time_________per embassyCvaries
★The proprietor owns all of the property of the business and is responsible_________everythingBfor
★The same is true__________individual proprietor shipsBto
★The team members are_________and helping each other outBgetting along
★The thief stole her wallet__________she knew itAbefore
★Their skill and_________has got them on the sales teamCenthusiasm
★Then your_________will be sold by auctionCstuff
★There are more and more_______of software for accountingthis has made the different types of software more accessible in terms of costs and varietyAmanufacturers
★They exchanged tales of_________or disappointing news of popular items sold out minutes after the spree began at midnightAbargains
★They wanted to_________ discussion on economicsBinitiate
★To attract investorsthe government has_________its tax and labor lawsCadjusted
★Trademarksproprietary service marks and regulations need_________carefullyAto be observed
★Traveler’s checks are generally_________small face valueCof
★Travelerswhen_________the checkshave to sign the checks in the presence of the bank or service clerksBbuying
★We can’t manage that_________you pay for the installationCunless
★We can’t manage that_________you pay for the installationCunless
★We didn’t understand how difficult it was to_________such a breakfastBdistribute
★We used to_________cash advancesChave
★Wellthe day we offer stock for sale is the day we will see how much_____there is in our companyCfaith
★What’s moreit’s not always so_____for us to pay online as hackers might steal our user name and passwordBsafe
★When the rest of the room_______emotionalstay cool and use logic to negotiate and closeBgets
★While the other people_______and discussed the problem togetherTed ignored themAinteracted
★Without close quality controlwe may_______fraudand the eshop may suddenly go offlineso you can’t get a refundCencounter
★_______you have a jobyou may be in the market for another oneAEven if
★You can download and print off the_________onlineBform
★You can show respect to your teammates_________everyone fairly and equallyCby treating
第三题 阅读理解选择题题库
题包含5题题4分计20分阅读短文ABC三选项中选择正确答案
★Advertisement can be thought of as the means of making known in order to buy or sell goods or servicesAdvertisement aims to increase people’s awareness and arouse interestIt tries to inform and to persuadeThe media are all used to spread the messageThe press offers a fairly cheap methodand magazines are used to reach special sections of the marketThe cinema and commercial radio are useful for local marketTelevisionalthough more expensivecan be very effectivePublic notices are fairly cheap and more permanent in their power of attractionOther ways of increasing consumer interest are through exhibitions and trade fairs as well as direct mail advertisement
There can be no doubt that the growth in advertisement is one of the most striking features of the western world in this centuryMany businesses such as those handling frozen foodsliquortobacco and medicines have been built up largely by advertisement
We might ask whether the cost of advertisement is paid for by the producer or by the customerSince advertisement forms part of the cost of productionwhich has to be covered by the selling priceit is clear that it is the customer who pays for advertisementHoweverif large scale advertisement leads to increased demandproduction costs are reducedand the customer pays less
It is difficult to measure exactly the influence of advertisement on salesWhen the market is growingadvertisement helps to increase demandWhen the market is shrinkingadvertisement may prevent a bigger fall in sales than would occur without its supportWhat is clear is that businesses would not pay large sums for advertisement if they were not convinced of its value to them
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Advertisement is often used to__________(红色字体题正确答案选项)
Adeceive customers
Bincrease production
Cpush the sale
[单选题]◆The word media(in the first paragraph) includes__________(红色字体题正确答案选项)
Athe pressmagazine
Btelevisionradio
Call of the above
[单选题]◆Advertisement is mainly paid for by__________(红色字体题正确答案选项)
Athe customer
Bthe producer
Cincreased sales
[单选题]◆Advertisement can increase demand__________(红色字体题正确答案选项)
Ain a shrinking market
Bin any circumstances
Cin a growing market
[单选题]◆From the last sentence of this passage we conclude that _________(红色字体题正确答案选项)
Abusinesses usually do not pay much for advertisement
Bbusinessmen know well that advertisement could bring them more profits
Cadvertisement could hardly convince people of the value of the goods
★Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThere are full partners and limited partnersLimited partners may not share as much in the profitsbut they also have less responsibility for the businessDoctorslawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships
But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as a way to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal beingseparate from its ownersAboard of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholdersor ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆This passage is mainly about__________
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[单选题]◆What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[单选题]◆Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[单选题]◆How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[单选题]◆Who controls corporate policies in a corporation
AChairman of the board
BAboard of directors
CThe owner of the corporation
★China has the most franchises in the world but the scale of their operations is relatively smallEach system in China has an average of 43 outletscompared to more than 540 in the United StatesTogetherthere are 2600 brands in some 200000 retail marketsKFC was the most significant foreign entry in 1987 and is widespreadMany franchises are in fact jointventuresas at their forming the franchise law was not explicitFor exampleMcDonald’s is a joint venturePizza HutTGIFWallmartStarbucks followed a little laterBut total franchising is only 3 of retail tradewhich seeks foreign franchise growthThe year 2005 saw the birth of an updated franchise lawMeasures for the Administration of Commercial FranchisePrevious legislation (1997) made no specific inclusion of foreign investorsToday the franchise law is much clearer by virtue of the 2007 lawa revision of the 2005 lawThe laws are applicable if there are transactions involving a trademark combined with payments with many obligations on the franchisorThe law comprises 42 articles and eight chapters
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆According to the passagethe passage mainly talks about________
Athe scale of franchising in China
Bthe franchise law in China
Can outline of franchising in China
[单选题]◆KFC was the________foreign franchise to China in 1987 and is widespread
Amost profound
Bfirst
Cwealthiest
[单选题]◆Many franchises are in fact jointventuresbecause________
Aat the beginning stagefranchise law was not so clear
Bat the beginning stagemany franchises could not find the right partners
Cmany foreigners were not familiar with Chinese culture
[单选题]◆Foreign franchise grows in China because of________
Athe open policy
Bthe small amount of retail trade
Cthe Chinese culture
[单选题]◆The writer has the________attitude to franchising in China
Anegative
Bpositive
Cneutral
★Communication plays an important role in a negotiationParticipants communicate information not only verbally but nonverbally through body language and gesturesBy understanding how nonverbal communication worksa negotiator is able to understand the information the other participants are giving out nonverballyAt the same timethe negotiator keeps things secret that would limit his her ability to negotiate
Take nonverbal anchoring as an exampleIn a negotiationa person can gain the advantage by verbally expressing his her position firstHe she also can anchor and gain advantage with nonverbal cues like the followingFirstpersonal space the person at the head of the table is the obvious symbol of powerNegotiators may be unhappy with this strategic advantageSecondfirst impression begin the negotiation with positive gestures and enthusiasmLook the person in the eye with honesty and respectIf you cannot maintain eye contactthe other person might think you are hiding something or you are dishonest
Another example is reading nonverbal communicationBeing able to read the nonverbal communication of another person can be a great asset in the communication processBy being aware of different signs and expressions that a person gives verbally and nonverballya negotiator can adjust his her approach and the negotiation can go smoothlyIf possibleit may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation roomBeing familiar with another person helps you to sense the differences between verbal and nonverbal communication within the negotiation atmosphere
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What can be classified as nonverbal communication(红色字体题正确答案选项)
AGestures
BSpeaking
CWriting
[单选题]◆How can a negotiator understand the information the other participants are giving out nonverbally(红色字体题正确答案选项)
ABy asking for help from others
BBy talking about the purpose of communication
CBy understanding how nonverbal communication works
[单选题]◆How can a person gain the advantage in a negotiation(红色字体题正确答案选项)
ABy talking loudly
BBy telling others hisher position first
CBy asking difficult questions
[单选题]◆According to Paragraph 2who is thought to be the person who has the power(红色字体题正确答案选项)
AThe person at the end of the table
BThe person at the middle of the table
CThe person at the head of the table
[单选题]◆If you cannot keep eye contactpeople will think that___________(红色字体题正确答案选项)
Ayou are honest
Byou are sincere
Cyou are hiding something
★Cyber Monday rocked while mobile sales roared
The day widely regarded as the Super Bowl of online sales created a record day for retailersincluding Walmartand marked a shift in shopping preferences as smart phones and tablets drove nearly a third of trafficand for some retailersmore than half
Walmartcom expects to register its biggest Cyber Monday yetcoming off a record Black Friday weekend onlineHeading into the afternoon Mondaythe website had already soldout of PlayStation 4 and Xbox One consoleswhich weren’t even discountedSignificant savings on TVs and tablets also encouraged shoppingsays Joel AndersonCEO of Walmartcom
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Weekas online deals stretch well beyond Monday
As of 6 pmETsales on Amazon were up 443over last yearwhile sales at eBay were up 321according to Channel Advisorwhich tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailerssays Scot WingoCEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyber thonthat drew more than 350000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Mondaysales of Cole Haan and Pandora Jewelry merchandise were strongestCEO Steve Davis says
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Retailers used moble devices and drove nearly a third of trafficor even more than half to online shoppingAs we know that_________doesn’t belong to the mobile device
Atablets
Bsmart phones
Cpersonal computer
[单选题]◆PlayStation 4 and X box One consoles were sold out on_________the afternoon Monday although they weren’t even discounted
AeBaycom
BWalmartcom
CAmazoncom
[单选题]◆According to_________sales on Amazon were up 443 over last yearwhile sales at eBay were up 321
AWalmart
BRue LaLa
CChannel Advisor
[单选题]◆Cyber Monday deals on Sunday with aCyber thonthat drew more than_________people to the site
A350000
B35000
C3500000
[单选题]◆We can infer from the passage_________isn’t an online retailer
ASears
BChannel Advisor
CWalmart
★Emotions play an important part in the negotiation processalthough it is only in recent years that their effect is being studiedEmotions have the potential to play either a positive or negative role in negotiationDuring negotiationsthe decision as to whether or not to settle rests in part on emotional factorsNegative emotions can cause intense and even irrational behaviorand can cause conflicts and negotiations to breakdownbut maybe instrumental in attaining concessionsOn the other handpositive emotions often facilitate reaching an agreement and help to maximize joint gainsbut can also be instrumental in attaining concessionsPositive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Emotions play an important role during the negotiationalthough their effect is being studied just_________
Aat the beginning of negotiation practice
Bduring the negotiation process
Cnot long before
[单选题]◆Negative emotions may_________make concessions
Abe helpful to
Bbe harmful to
Cbe nothing to
[单选题]◆During negotiationsthe decision as to whether or not to settle depends________on emotional factors
Atotally
Bto some extent
Ccompletely not
[单选题]◆Attaining concessions can be done_________
Aonly by negative emotions
Bonly by positive emotions
Cby both negative and positive emotions
[单选题]◆In different culturesnegotiators should use_________strategies to show positive and negative emotions
Athe same
Bdifferent
Cno
★Identify the country or countries you will be travelling toIt is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application
●If you are intending to visit just one Schengen countryyou will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
●If you are intending to visit two or more Schengen countriesyour application must be sent to the embassy or consulate of the country that shall be your main destination
●If you are intending to visit several Schengen countriesbut do not have a main destinationyou should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary
②Fill out an application form beforehand to obtain a Schengen visaYou can download and print off the form online
③Prepare all the requirements for your Schengen visa applicationDepending on the consulate or embassyyou are required to show the following documents：
●A valid national passport
●Evidence showing the purpose of your trip(eghotel reservations)
●Proof of medical insurance
●Aroundtrip travel ticket
●Proof of funds
④Check the processing time to ensure you get your Schengen visa on timeThe processing time varies per embassyso it is important to take the processing time into account when planning your trip
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆This passage is mainly about_________
Awhat a Schengen visa is
Bwho can apply for a Schengen visa
Chow to apply for a Schengen visa
[单选题]◆If you are intending to visit two or more Schengen countriesyou will need to send your application______
Ato the embassy or consulate of the country that shall be your main destination
Bdirectly with the embassy or consulate of that particular country
Cto the embassy or consulate of the first Schengen country on your travel itinerary
[单选题]◆You can download and print off the form_________
Avia your phone
Bon the Internet
Cby your friends
[单选题]◆You are required to show the following documents EXCEPT_________
Aaroundtrip travel ticket
Ba valid national passport
Ca birth certificate
[单选题]◆The processing time is_________per embassy
Adifferent
Bthe same
Csimilar
★ORGANIZING A BUSINESS IN DIFFERENT WAYS
Businesses are structured in different ways to meet different needsThe simplest form of business is called an individual or sole proprietorshipThe proprietor owns all of the property of the business and is responsible for everything
Another kind of business is a partnershipTwo or more people go into business togetherAn agreement is usually needed to decide how much of the partnership each person controlsOne kind of partnership is called a limited liability partnershipThese have full partners and limited partnersLimited partners may not share as much in the profitsbut they also have less responsibility for the businessDoctorslawyers and accountants often form partnerships to share their risks and profitsA husband and wife can form a business partnership togetherPartnerships exist only for as long as the owners remain aliveThe same is true of individual proprietor ships
But corporations are designed to have an unlimited lifetimeA corporation is the most complex kind of business organizationCorporations can sell stock as a way to raise moneyStocks represent shares of ownership in a companyInvestors who buy stock can trade their shares or keep them as long as the company is in business
A corporation is recognized as an entityits own legal beingseparate from its ownersA board of directors controls corporate policiesThe directors appoint top company officersThe directors might or might not hold shares in the corporationCorporations can have a few major shareholdersor ownership can be spread among the general publicBut not all corporations are traditional businesses that sell stockSome nonprofit groups are also organized as corporations
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆This passage is mainly about_________
Awhy different forms of business run
Bwhen different forms of business raise money
Chow different forms of business are organized
[单选题]◆What is usually needed to decide the portion of the partnership each person controls
AA rule
BAn agreement
CA regulation
[单选题]◆Who are not included in limited liability partnerships
AFull partners
BLimited partners
CUnlimited partners
[单选题]◆How can corporations raise money
ABy selling stock
BBy buying stock
CBy holding corporation shares
[单选题]◆Who controls corporate policies in a corporation
AChairman of the board
BA board of directors
CThe owner of the corporation
★SCHENGEN VISA APPLICATION STEPS
Identify the country or countries you will be travelling toIt is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application
●If you are intending to visit just one Schengen countryyou will need to apply for the Schengen visa directly with the embassy or consulate of that particular country
●If you are intending to visit two or more Schengen countriesyour application must be sent to the embassy or consulate of the country that shall be your main destination
●If you are intending to visit several Schengen countriesbut do not have a main destinationyou should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary
Fill out an application form beforehand to obtain a Schengen visaYou can download and print off the form online
Prepare all the requirements for your Schengen visa applicationDepending on the consulate or embassyyou are required to show the following documents
●A valid national passport
●Evidence showing the purpose of your trip (eghotel reservations)
●Proof of medical insurance
●A roundtrip travel ticket
●Proof of funds
Check the processing time to ensure you get your Schengen visa on timeThe processing time varies per embassyso it is important to take the processing time into account when planning your trip
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆This passage is mainly about__________
Awhat is a Schengen visa
Bwho can apply for a Schengen visa
Chow to apply for a Schengen visa
[单选题]◆If you are intending to visit two or more Schengen countriesyou will need to send your application________
Ato the embassy or consulate of the country that shall be your main destination
Bdirectly with the embassy or consulate of that particular country
Cto the embassy or consulate of the first Schengen country on your travel itinerary
[单选题]◆You can download and print off the form__________
Avia your phone
Bon the Internet
Cby your friends
[单选题]◆You are required to show the following documents EXCEPT__________
Aa roundtrip travel ticket
Ba valid national passport
Ca birth certificate
[单选题]◆The processing time is__________per embassy
Adifferent
Bthe same
Csimilar
★The day widely regarded as the Super Bowl of online sales created a record day for retailersincluding Walmartand marked a shift in shopping preferences as smart phones and tablets drove nearly a third of trafficand for some retailersmore than half
Walmartcom expects to register its biggest Cyber Monday yetcoming off a record Black Friday weekend onlineHeading into the afternoon Mondaythe website had already soldout of PlayStation 4 and Xbox One consoleswhich weren’t even discountedSignificant savings on TVs and tablets also encouraged shoppingsays Joel AndersonCEO of Walmartcom
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Weekas online deals stretch well beyond Monday
As of 6 pmETsales on Amazon were up 443over last yearwhile sales at eBay were up 321according to Channel Advisorwhich tracks thirdparty sellers on eBay and AmazonThe online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailerssays Scot WingoCEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyber thonthat drew more than 350000 people to the siteThe sale promoted as much as 80 off on more than 150 brandsOn Mondaysales of Cole Haan and Pandora Jewelry merchandise were strongestCEO Steve Davis says
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Retailers used moble devices and drove nearly a third of trafficor even more than half to online shoppingAs we know that_________doesn’t belong to the mobile device
Atablets
Bsmart phones
Cpersonal computer
[单选题]◆PlayStation 4 and Xbox One consoles were sold out on_________the afternoon Monday although they weren’t even discounted
AeBaycom
BWalmartcom
CAmazoncom
[单选题]◆According to_________sales on Amazon were up 443over last yearwhile sales at eBay were up 321
AWalmart
BRue LaLa
CChannel Advisor
[单选题]◆Cyber Monday deals on Sunday with aCyber thonthat drew more than_________people to the site
A350000
B35000
C3500000
[单选题]◆We can infer from the passage_________isn’t an online retailer
ASears
BChannel Advisor
CWalmart
★There are many ways to find a jobIt can be as easy as walking into a neighborhood store to look at its announcement boardLocal stores often have areas where people can put small signs telling what
kind of service they need or can provideSuch services include caring for children or cleaning houses
Orjob searchers can look in the newspaperLocal newspapers have employment announcements placed by companies seeking workers
Another popular tool for finding jobs is the InternetFor examplepeople in four hundred and fifty cities around the world can use the Craigslist Web site to buy objectsmeet people or find a jobCraigslist says that it receives two million new job listings each month
Another useful way to find a job is through a college or universityFor examplestudents at the University of Texas in Austin can go to the Career Exploration Center to get help in finding a job of courselooking for a job requires knowing what kind of work you want to doFor exampleThere is a book called What Color is Your Parachute (降落伞) by Richard BollesThis book has been helping people choose a career (联) since it was first published in nineteen seventy
Some experts also help people find jobsSusan WMiller owns a company called California Career Services in Los AngelesShe says her company helps people find jobs by first helping them under stand their strengthsgoals and interestsThen she provides them with methods and resources to help them find the right job
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What is the passage mainly about(红色字体题正确答案选项)
AFinding a job
BCollege students’ parttime jobs
CCraigslist Web site
[单选题]◆By logging on the Craigslist Web siteyou can___________(红色字体题正确答案选项)
Astudy for your master degree
Bdo some shopping online
Cplay computer games
[单选题]◆What Color is Your Parachute is a book which gives tips to those who want to_________(红色字体题正确答案选项)
Awork on the airplane
Bbuy a parachute
Cfind a suitable job
[单选题]◆It can be learned from the passage that___________(红色字体题正确答案选项)
Acompanies often put job information in local shops
Bthe Internet is the most popular tool for job hunters in the USA
CSusan WMiller’s company is helping people choose careers
[单选题]◆How many ways of finding a job are mentioned in the passage(红色字体题正确答案选项)
AThree
BFour
CFive
★Team spirit can make or break a teamTeammates who have team spirit are better able to work together and achieve team goalsThey are also more satisfied with their team activitiesJohn Woodena former basketball coach at UCLAsaidTeam spirit means you are willing to sacrifice personal considerations for the welfare of allThat defines a team playerThere are certain skills team members develop that serve as good examples of team spirit
Cooperation
Cooperating is simply working together as teammates for the good of the teamCooperation is a skill that team members can sharpen during practiceFor examplebasketball players must practice passing the ball in different plays and situationsTeam efficiency is directly related to the cooperation of its membersActing cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
Motivation
Team members must fulfil their duties with their full effortsStaying motivated shows team spirit because it shows that you want the team to do wellThis includes being motivated to give your best in practice and in competitionas well as outside of team activitiesFor examplea baseball player can show team spirit by being motivated to practice his swing outside of practice
Respect
Respect for your fellow team members is a mustYou can show respect to your teammates by treating everyone fairly and equallyTeammates also respect each other by allowing everyone to participateRespecting fellow teammates keeps everyone in a good mood and encourages overall team spiritFor examplepeople can show team spirit through respect by encouraging other team members who might be struggling
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Teammates who have team spirit_________
Acan break a team
Bare better able to work together and achieve tea tn goals
Care less satisfied with their team activities
[单选题]◆According to the articleteam spirit means_________
Acooperation and motivation
Bmotivation and respect
Ccooperationmotivation and respect
[单选题]◆Cooperation is a skill that_________
Acan be sharpened during practice
Bis born with
Ceveryone should have
[单选题]◆Being motivated means_________
Ayou should compete with others
Byou should practice swing outside of practice
Cyou should give your best in any circumstances
[单选题]◆Respecting your teammates_________
Acan treat everyone fairly and equally
Bcan keep everyone in a good mood
Ccan discourage overall team spirit
★TEAM SPIRIT
Team spirit can make or break a teamTeammates who have team spirit are better able to work together and achieve team goalsThey are also more satisfied with their team activitiesJohn Woodena former basketball coach at UCLAsaidTeam spirit means you are willing to sacrifice personal considerations for the welfare of allThat defines a team playerThere are certain skills team members develop that serve as good examples of team spirit
COOPERATION
Cooperating is simply working together as teammates for the good of the teamCooperation is a skill that team members can sharpen during practiceFor examplebasketball players must practice passing the ball in different plays and situationsTeam efficiency is directly related to the cooperation of its membersActing cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team
MOTIVATION
Team members must fulfil their duties with their full effortsStaying motivated shows team spirit because it shows that you want the team to do wellThis includes being motivated to give your best in practice and in competitionas well as outside of team activitiesFor examplea baseball player can show team spirit by being motivated to practice his swing outside of practice
RESPECT
Respect for your fellow team members is a mustYou can show respect to your teammates by treating everyone fairly and equallyTeammates also respect each other by allowing everyone to participateRespecting fellow teammates keeps everyone in a good mood and encourages overall team spiritFor examplepeople can show team spirit through respect by encouraging other team members who might be struggling
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆Teammates who have team spirit_________
Acan break a team
Bare better able to work together and achieve team goals
Care less satisfied with their team activities
[单选题]◆According to the articleteam spirit means_________
Acooperation and motivation
Bmotivation and respect
Ccooperationmotivation and respect
[单选题]◆Cooperation is a skill that_________
Acan be sharpened during practice
Bis born with
Ceveryone should have
[单选题]◆Being motivated means_________
Ayou should compete with others
Byou should practice swing outside of practice
Cyou should give your best in any circumstances
[单选题]◆Respecting your teammates_________
Acan treat everyone fairly and equally
Bcan keep everyone in a good mood
Ccan discourage overall team spirit
第四题 阅读理解判断题题库
题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F
★A challenge in working in customer service is to ensure that you have focused your attention on the right key areasmeasured by the right Key Performance Indicator(KPI) One of the most important aspects of a customer service KPI is what is often referred to as theFeel Good FactorBasically the goal is not only to help the customer have a good experiencebut to offer an experience that exceeds expectationsSeveral key points are listed as follows：
Know what productsservice you are offering from back to frontIn other wordsbean information expertIt is okay to sayI don’t knowbut it should always be followed up by but let me find outor possiblybut this person will be able to assist youWhatever the situation maybemake sure that you don’t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with othersit shows that you don’t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing soit helps them to know that you care and it will leave them with theFeel Good Factorthat you are searching for
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The goal of customer service is to give customers an experience that meets their expectations
[答案]F
[判断题]◆Leaving your customer with an unanswered question is unacceptable
[答案]T
[判断题]◆Leave your customer with an unanswered question is unacceptable
[答案]T
[判断题]◆Both positive body language and negative body language are necessary in customer service
[答案]F
[判断题]◆Eye contact is one of the most important aspects of positive body language
[答案]T
[判断题]◆Your customers are satisfied if an employee goes the extra mile to help them
[答案]T
[判断题]◆The underlined going the extra mile to help them in the last paragraph means going a long way to help them
[答案]F
★Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11)It is a festival for young single people to celebrate by eating togethersending gifts or going shoppingthus seized on by online retailers to increase sales
It took only 13 hours for sales on just two online sitesTaobao and Tmallto fly past last year’s overall total of 191 billion yuan (US31 billion)The final figure of Singles Day reached an astonishing 3502 billion yuan as hundreds of thousands of consumers rushed to buy clothesfurnitureand home decoration items at discount pricesWhat friends and colleagues greeted each other with that day was Bought anything todayas they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight
In under nine hoursturnover at the Alibaba Group’s Tmall and Taobao sites had exceeded that of last year’s Cyber Mondaya similar event in the United States
We hope other ecommerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppersJack Mafounder and chairman of Alibaba Grouptold reporters
It’s not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clientsMa said at a news briefing
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Online retailers took hold of the shopping spree to increase sales successfully
[答案]T
[判断题]◆The final figure of Singles Day for this year reached 191 billion yuan
[答案]F
[判断题]◆Cyber Monday is a similar event in the Great Britain
[答案]F
[判断题]◆Other ecommerce sites did as well as Alibaba Group on Singles Day
[答案]F
[判断题]◆Jack Ma’s goal of transaction size is to reach 100 billion yuan in several years
[答案]T
★If you want to become a franchiseethe tips below can help you to find the perfect opportunity
Be focused on your preferenceOn the stage of decisionmakingthe bottom line is Don’t rule out a business without learning or seeing what the daytoday will look likeFor instancethink about a mom returning to the work force who knows she wants to interact with children on a daily basisAmong the hundreds of options thereshe needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in mathDeciding between the two is easy if she considers which daytoday position she would prefer and how that will impact her other goals
Be proactive with your researchAfter you’ve determined what role you want in a franchiseit’s important to start researching different optionsPhysically visit many different franchise locations and browse the web and then determine what will be a fit in your community
Make sure the franchiser has experienceBefore signing on to a franchiseit is essential to ask the franchiser about the executive team and its past industry experienceFind out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully
Read the franchise disclosure document carefullyThe first thing to look at is how much a franchise would cost to purchaseMake sure you have a financial adviser who can look at that item with you and see the type of profit a franchisee can make on averageIt’s also important to take a look at the posttermination clause in the agreement to make sure that when you want to leave the businessyou know the terms well and your interests are properly protected
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Decide on a business with learning or seeing what the daytoday will look like(红色字体题正确答案选项)
[答案]T
[判断题]◆Before you’ve determined what role you want in a franchiseit’s time to start the business(红色字体题正确答案选项)
[答案]F
[判断题]◆Before signing on to a franchisethe essential job is to ask the franchiser about the executive team and its past industry experience(红色字体题正确答案选项)
[答案]T
[判断题]◆ The first thing to look at is how long a franchise would take to purchase(红色字体题正确答案选项)
[答案]F
[判断题]◆To make sure that when you want to leave the businessyou have made enough money and you are satisfied with that(红色字体题正确答案选项)
[答案]F
★Many of the banks and travel services in western provide a convenience for traveller s by issuing traveller’ s checksTraveller swhen buying the checkshave to sign the checks in the presence of the bank or service clerksDuring the triptraveller s can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures are recognizedA lot of traveller s like to buy these checks as they don’t have to take along much cash and worry about counterfeit signaturesThe agencies will get back the money they have paid by sending the checks to the issuing offices
Traveller’ s checks are generally of small face valuesuch as ten or twenty dollarsor five or ten poundsfor miscellaneous paymentsThere is no time limit for their circulation periodIt is very profitable for the issuing offices to finance the funds they collect by issuing traveller’ s checks because they not only receive a service charge from the check buyersbut they also don’t need to pay any interest no matter how long the checks remain in circulation before clearingThis is why banks and travel services are willing to provide this convenience
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆It is convenient for the travellers to travel around the world as many banks and travel services issue travellers’ checks
[答案]T
[判断题]◆There are no signatures of traveller s who have bought the checks
[答案]F
[判断题]◆Quite a few traveller s like to buy the checks
[答案]T
[判断题]◆Traveller s do not worry about the circulation period of the checks as there is no time limit for it
[答案]T
[判断题]◆Banks and travel services are reluctant to provide traveller s’ checks
[答案]F
★ONLINE SHOPPING SPREE SETS RECORD
Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11)It is a festival for young single people to celebrate by eating togethersending gifts or going shoppingthus seized on by online retailers to increase sales
It took only 13 hours for sales on just two online sitesTaobao and Tmallto fly past last year’s overall total of 191 billion yuan (US31 billion)The final figure of Singles Day reached an astonishing 3502 billion yuan as hundreds of thousands of consumers rushed to buy clothesfurnitureand home decoration items at discount pricesWhat friends and colleagues greeted each other with that day was Bought anything todayas they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight
In under nine hoursturnover at the Alibaba Group’s Tmall and Taobao sites had exceeded that of last year’s Cyber Mondaya similar event in the United States
We hope other ecommerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppersJack Mafounder and chairman of Alibaba Grouptold reporters
It’s not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clientsMa said at a news briefing
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Online retailers took hold of the shopping spree to increase sales successfully
[答案]T
[判断题]◆The final figure of Singles Day for this year reached 191 billion yuan
[答案]F
[判断题]◆Cyber Monday is a similar event in the Great Britain
[答案]F
[判断题]◆Other ecommerce sites did as well as Alibaba Group on Singles Day
[答案]F
[判断题]◆Jack Ma’s goal of transaction size is to reach 100 billion yuan in several years
[答案]T
★SUCCESSFUL TEAM WORK AND TEAM BUILDING
Team building skills are critical for your effectiveness as a manager or entrepreneurAnd even if you are not in a management or leadership role yetbetter understanding of team work can make you a more effective employee and give you an extra edge in your corporate office
Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their ownThere are two critical factors in building a high performance team
The first factor in team effectiveness is the diversity of skills and personalitiesIt means people use their strengths in fullbut can compensate for each other’s weaknessesOrdifferent personality types balance and complement each other
The other critical element of team work success is that all the team efforts are directed towards the same clear goalsthe team goalsThis relies heavily on good communication in the team and harmony in member relationships
In real lifeteam work success rarely happens by itself if there are no focused team building efforts or activitiesThere is simply too much room for problemsFor exampledifferent personalities may build up conflictsOr even worsesome people with similar personalities may start fighting for authority and dominance in certain areas of expertiseEven if the team goals are clear and accepted by everyonethere may be no team commitment to the group goalsor no consensus on the means of achieving those goalsThere may be a lack of trust and openness which may block the critical communication and lead to loss of coordination in the individual effortsThis is why every team needs a good leader who is able to deal with all team work issues
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Team building skills are not so critical if you are only an employee
[答案]F
[判断题]◆To form a high performance teamyou need many important factors
[答案]F
[判断题]◆A good team should have a diversity of personalities
[答案]T
[判断题]◆Team work success is quite common in practice
[答案]F
[判断题]◆To solve all the problemsyou need a capable leader
[答案]T
★The balance sheet is produced at the end of a company’s financial yearand is a snapshot of its financial situationIt shows the company’s assets and liabilities at that point in time
There are two halves to a balance sheetThe top half shows where the money is being used in the business (the net assets)and the bottom half shows where this money came from (the capital employed)The total of each half should be the samehence the expression balance sheet
There are two kinds of assetslongterm and shorttermThe longterm assets are known as fixed assetsand include the landbuildingsmachinery and vehicles that are used in connection with the businessAll fixed assets except land are depreciated as they wear out over timeThe total fixed assets are the value of the fixed assetsless the accumulated depreciation
The shortterm assets are known as current assetsand include cashstocks and receivables that are due within one year
The top half of the balance sheet also includes liabilitiesthat isall debts and obligations owed by the business to creditorsCurrent liabilities are those debts that must be paid within the yearsuch as wages earned but not yet paidLongterm liabilities may include mortgages and other loans that will not have been paid off within the year
The top half of the balance sheet therefore consists of the total of fixed and current assetsless the current and longterm liabilitiesgiving the net assets
The bottom half of the balance sheet shows where this money came fromFor a limited companythis will include the money raised by issuing sharesand is known as the share capitalThe business may also have plowed some of the money back into building up the businessThis is called retained profit
The bottom half of the balance sheet therefore consists of the total of share capital and retained profitsgiving the capital employed
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The top half of a balance sheet shows where the money is being used in the business(红色字体题正确答案选项)
[答案]T
[判断题]◆All fixed assets are depreciated as they wear out over time(红色字体题正确答案选项)
[答案]F
[判断题]◆The shortterm assets are known as fixed assets(红色字体题正确答案选项)
[答案]F
[判断题]◆Current liabilities are those debts that must be paid within the year(红色字体题正确答案选项)
[答案]T
[判断题]◆The money plowed back into building up the business is called retained profit(红色字体题正确答案选项)
[答案]T
★THREE AMERICANS WIN NOBEL ECONOMICS PRIZE
★The Royal Swedish Academy of Sciences awarded the Nobel Prize in economics to three AmericansEugene FamaLars Peter Hansen and Robert Shiller on Oct142013Eugene Fama and Lars Peter Hansen are both professors at the University of ChicagoRobert Shiller is a professor at Yale UniversityThey will share the prize worth about 12 million dollars
This year’s prize in economic sciences is about predictionsAll three of this year’s prize winners are mainly known for their research and explanations of pricing forces in financial marketsThey have had a big influence on the way people look at and talk about financial markets
Eugene Fama’s research on financial markets in the 1960s led market watchers to change their ideas about investingHis ideas are linked to the theory that markets are efficientwhich means market actors taking all available information to create the correct price for things at any given timeThis also means that over short periods of timeit is not possible to predict prices
Robert Shiller foundhoweverthat over long periodsthe opposite is trueIt is possible to predict the movement of prices and that price changes are linked to human behavior
The findings of both economists have led to the growth of index fundsinvesting many different securities as a way to reduce riskMr Shiller also helped to create the Standard & Poor’s CaseShiller home prices indexThat index follows home prices across the United States
Lars Peter Hansen developed a method for studying historical pricing informationHis method supports Mr Shiller’s findings and has influenced efforts to predict prices in the financial industry
The Nobel Prize in economics was not created by Alfred Nobelbut was established in his memory by Sweden’s central bank in 1968
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The Royal Swedish Academy of Sciences awarded the Nobel Prize in electronics to three Americans on Oct142013
[答案]F
[判断题]◆Eugene FamaLars Peter Hansen and Robert Shiller won the prize for their research and explanations of pricing forces in financial markets
[答案]T
[判断题]◆Eugene Fama’s research on financial markets in the 1960s resulted in some change in how market watchers look at investing
[答案]T
[判断题]◆The findings of both economists have led to the growth of price predictioninvesting many different securities as a way to reduce risk
[答案]F
[判断题]◆The Nobel Prize in economics was established in memory of Alfred Nobel by Sweden’s central bank in 1968
[答案]T
★TRAVELLER’ S CHECK
Many of the banks and travel services in western provide a convenience for traveller s by issuing traveller’ s checksTraveller swhen buying the checkshave to sign the checks in the presence of the bank or service clerksDuring the triptraveller s can cash the checks from the agencies of the bank or the travel service whenever they need after their countersignatures are recognizedA lot of traveller s like to buy these checks as they don’t have to take along much cash and worry about counterfeit signaturesThe agencies will get back the money they have paid by sending the checks to the issuing offices
Traveller’ s checks are generally of small face valuesuch as ten or twenty dollarsor five or ten poundsfor miscellaneous paymentsThere is no time limit for their circulation periodIt is very profitable for the issuing offices to finance the funds they collect by issuing traveller’ s checks because they not only receive a service charge from the check buyersbut they also don’t need to pay any interest no matter how long the checks remain in circulation before clearingThis is why banks and travel services are willing to provide this convenience
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆It is convenient for the travellers to travel around the world as many banks and travel services issue travellers’ checks
[答案]T
[判断题]◆There are no signatures of traveller s who have bought the checks
[答案]F
[判断题]◆Quite a few traveller s like to buy the checks
[答案]T
[判断题]◆Traveller s do not worry about the circulation period of the checks as there is no time limit for it
[答案]T
[判断题]◆Banks and travel services are reluctant to provide traveller s’ checks
[答案]F
★THE FEEL GOOD FACTOR IN CUSTOMER SERVICE
A challenge in working in customer service is to ensure that you have focused your attention on the right key areasmeasured by the right Key Performance Indicator (KPI)One of the most important aspects of a customer service KPI is what is often referred to as the Feel Good FactorBasically the goal is not only to help the customer have a good experiencebut to offer an experience that exceeds expectationsSeveral key points are listed as follows
Know what productsservice you are offering from back to frontIn other wordsbe an information expertIt is okay to say I don’t knowbut it should always be followed up by but let me find out or possibly but this person will be able to assist youWhatever the situation may bemake sure that you don’t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body languageIf you have negative body language when you communicate with othersit shows that you don’t careTwo of the most important aspects of positive body language are smiling and eye contactMake sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are sayingAnd of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help themAlways look for ways to go above and beyond the expectations of your customersIn doing soit helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆The goal of customer service is to give customers an experience that meets their expectations
[答案]F
[判断题]◆Leave your customer with an unanswered question is unacceptable
[答案]T
[判断题]◆Both positive body language and negative body language are necessary in customer service
[答案]F
[判断题]◆Eye contact is one of the most important aspects of positive body language
[答案]T
[判断题]◆The underlined going the extra mile to help them in the last paragraph means going a long way to help them
[答案]F
★THE GOLDEN RULES OF NEGOTIATING
★The art of negotiating is a difficult skill for most of useven good salespeopleHere are three golden rules for you to follow
1ALWAYS START THE NEGOTIATIONS
You must initiate the processThis is because whoever controls the start of the negotiations tends to control where they endIf you let the other party start negotiationsyou will be constantly giving up controloften without even realizing itFor instancewhen you ask someone what his project budget isyou are allowing him to start the negotiationsYou will then spend your time chasing his number rather than finding the best solutionSonever let the other party control the negotiations
2ALWAYS NEGOTIATE IN WRITING
The purpose of negotiations is to arrive at a formal written agreementnot tell a story or spend time talkingFrom the first moment you begin a proposalyou should create a document and take it to the clientIt will include all the points of agreement and become real to the prospective customerNegotiating first and then having to create a document adds unnecessary time to a transactionBut if you build your written agreement as you negotiateyou are prepared to ask for a signature the moment the decision to buy is made
3ALWAYS STAY COOL
The negotiation table can be loaded with agendasegos and emotionsGreat negotiators know how to stay coolproviding leadership and solutionswhile the rest of the room becomes insanely invested in personal agendas and useless emotionsCryinggetting angry and blowing off steam may make you feel goodbut such behavior will not benefit you while negotiatingWhen the rest of the room gets emotionalstay cool and use logic to negotiate and close
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆If you let the other party start negotiationsyou will be completely grasp the controloften without even realizing it
[答案]F
[判断题]◆Sonever let both parties control the negotiations
[答案]F
[判断题]◆Negotiating first and then having to create a document doesn’t need necessary time to a transaction
[答案]T
[判断题]◆Great negotiators know how to stay coolproviding leadership and solutionswhile the rest of the room becomes wild or helpless during the negotiation
[答案]T
[判断题]◆When the rest of the room gets out of controlstay cool and use logic to negotiate and close
[答案]F
★Team building skills are critical for your effectiveness as a manager or entrepreneurAnd even if you are not in a management or leadership role yetbetter understanding of team work can make you a more effective employee and give you an extra edge in your corporate office
Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their ownThere are two critical factors in building a high performance team
The first factor in team effectiveness is the diversity of skills and personalitiesIt means people use their strengths in fullbut can compensate for each other’s weaknessesOrdifferent personality types balance and complement each other
The other critical element of team work success is that all the team efforts are directed towards the same clear goalsthe team goalsThis relies heavily on good communication in the team and harmony in member relationships
In real lifeteam work success rarely happens by itself if there are no focused team building efforts or activitiesThere is simply too much room for problemsFor exampledifferent personalities may build up conflictsOr even worsesome people with similar personalities may start fighting for authority and dominance in certain areas of expertiseEven if the team goals are clear and accepted by everyonethere may be no team commitment to the group goalsor no consensus on the means of achieving those goalsThere may be a lack of trust and openness which may block the critical communication and lead to loss of coordination in the individual effortsThis is why every team needs a good leader who is able to deal with all team work issues
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Team building skills are not so critical if you are only an employee
[答案]F
[判断题]◆To form a high performance teamyou need many important factors
[答案]F
[判断题]◆A good team should have a diversity of personalities
[答案]T
[判断题]◆Team work success is quite common in practice
[答案]F
[判断题]◆To solve all the problemsyou need a capable leader
[答案]T
第五题 写作(问答)题题库
写作题题计20分根求完成篇作文
根求写作文[写封邀请函]
●According to the following information★please write an invitation letter to your business partners and invite them to your city
1Your name and position Catherine LeeManager of Beijing Friendship CoLtd
2Your business partners Ms Mary Smith
3Time of visit the first Monday next month
4Purpose of visit negotiation on business
5Expenses to be borne by your business partners
备注翻译：
根信息★请您业务合作伙伴写封邀请函邀请您城市
1您姓名职位：李婷婷北京友谊限公司理
2您商业伙伴：玛丽·史密斯女士
3参观时间：月第星期
4访问目：商务洽谈
5费员承担：您业务合作伙伴
标准答案
Jun272021
Dear MsMary Smith
On behalf of Beijing Friendship CoLtdI would like to invite you to visit us the first Monday next month for the purpose of negotiation on business in the near future
We both understand that your company will be responsible for all the expenses for your visit to and within BeijingAlthough we expect your visit and wish fruitful outcomes between usBeijing Friendship CoLtd is not responsible for any financial aspects of your trip to and within Beijing
I look forward to welcoming you both in Beijing and pray that you have a wonderful trip
Yours sincerely
Catherine Lee
●According to the sample letter above and based on the following information★you are required to write an invitation letter to your business partners and invite them to China
(1) Your name and positionSimon ZhangPresident of Tianjin Trust Int’1TradeCoLtd
(2) Your business partnersMrJames Laird and MrLuke Smith
(3) Time of visitbetween Jan 28 and Feb 4
(4) Purpose of visitpotential financing
(5) Expenses to be borne byyour business partners
备注翻译：
根样信根信息★您需您商业合作伙伴写封邀请函邀请中国
(1)您姓名职位：张志信天津信托国际贸易限公司总裁
(2)商业伙伴：詹姆斯·莱尔德先生卢克·史密斯先生
(3)参观时间：2016年1月28日2月4日
(4)访问目：潜融资情况
(5)费应：您业务合作伙伴承担
标准答案
Dec222016
Dear MrJames Laird
On behalf of Tianjin Trust Int’1TradeCoLtdI would like to invite you and your colleague MrLuke Smithto visit us between Jan 28 and Feb4 for the purpose of potential financing in the near future
We both understand that your company will be responsible for all the expenses for your visit to and within ChinaAlthough we expect your visit and wish fruitful outcomes between usTianjin Trust Int’1TradeCoLtdis not responsible for any financial aspects of your trip to and within China
I look forward to welcoming you both in Tianjin and pray that you have a wonderful trip
Yours sincerely
Simon Zhang
●★Write an invitation letter to your business partners and invite them to China according to the following information
Your name and positionSimon ZhangPresident of Tianjin Trust Int’ l Trade CoLtdYour business partners：MrJames Lairdand MrLuke Smith
Time of visitbetween Jan 28 and Feb 42017
Purpose of visitpotential financing
Expenses to be borne byyour business partners
备注翻译：
★您商业合作伙伴写封邀请函根信息邀请中国
您姓名职位：张西蒙天津信托国际贸易限公司总裁
您商业伙伴：詹姆斯·莱尔德先生卢克·史密斯先生
参观时间：2017年1月28日2月4日
访问目：潜资金源
费应：您业务合作伙伴承担
标准答案
Dec222016
Dear MrJames Laird
On behalf of Tianjin Trust Int’1TrudeCoLtdI would like to invite you and your colleague MrLuke Smithto visit us between Jan 28 and Feb42017 for the purpose of potential financing in the near future
We both understand that your company will be responsible for all the expenses for your visit to and within ChinaAlthough we expect your visit and wish fruitful outcomes between usTianjin Trust Int’1TradeCoLtdis not responsible for any financial aspects of your trip to and within China
I look forward to welcoming you both in Tianjin and pray that you have a wonderful trip
Yours sincerely
Simon Zhang
根求写作文[写封投诉信]
●According to the following information★please write a letter to reply the customer about his complaint
1You are Amandaand your customer is MsLee
2Your purpose to write the letter
3Your solution to the complaint
备注翻译：
根信息★请写信回复客户投诉
1阿曼达客户李女士
2写信目
3您投诉解决方案
标准答案
MsLee
We are sorry to receive your letter complaining about the breakage of an oil tank I will let you know the disposal of this matter immediately after we get the inspection report from inspection and testing companyif it’s proved to be damaged in transitwe will claim compensation from the insurance companyAnywayI will keep you posted about this
Sorry for any inconvenience that caused to you
Thank you very much
Sincerely
Amanda
●假定马淑云两周前网订购套英语书虫系列读物(Bookworm Series)昨天货包装破损数量足请网店客服写封投诉信点：
(1)介绍购物情况
(2)反映存问题
(3)提出解决方案
标准答案
To whom it may concern
I am one of your customers(顾客)I ordered(订购) a set of(套) Bookworm Series on your website two weeks agobut I didn’t receive them until yesterdayAnd much to my dis appointmentthe books were so poorly packed up that the cover of one book was tornTo make matters worseit is not a complete setas I found one book missing
I am sorry to have received such poor serviceand I believe I have every right to ask you to deal with this problemI hope that you either return my money or deliver a new set of books to meBesidesI’d like to be informed of the process of your dealing with my complaint
Looking forward to your reply
Sincerely
Ma Shu Yun
根求写作文[写封加薪申请书]
●According to the following information★please write an application letter for salary raise
1You are Catherineand your boss is Mr Smith
2Your reasons for the letter
3Your expectation for the salary raise
备注翻译：
根信息★请写封加薪申请信
1凯瑟琳老板史密斯先生
2您写信理
3您加薪期
标准答案
Dear Mr Smith
With the continuous development of our companymy personal ability is also constantly improving and improving During this period of growing up togethermy colleagues gave me a lot I thank the company leaders for their cultivation and help
I entered the company in August 2008 Since I joined the companyI have always been committed to work and study with a happy and full moodand I have always been conscientious and strive to make the work perfectand I have made my own responsibility for the development of the company
I believe that as long as I paythere will be gains ThereforeI would like to ask you for a raise I hope that the leaders will pay attention to my application
If the company leaders think that my current work content and quality have not met the requirements of salary increaseI sincerely hope that you can provide valuable opinions or suggestionsso that I can move forward to a higher goal
Please rest assured that if the company doesn' t consider itI will still do everything with a positiveserious and responsible attitude as beforeand will not neglect the workwhich is not my only pursuit
Best regards
Salute
Applicant Catherine
Application date
●According to the following information★please write an application letter for salary raise within 100 words
(1) You are Albertand your boss is MrGreen
(2) Your reasons for the letter
(3) Your expectation for the salary raise
备注翻译：
根资料请100字★写封加薪申请书
(1)艾伯特老板格林先生
(2)写封信理
(3)加薪期
标准答案
Dear MrGreen
As I approach my third year in the jobI find myself more dedicateddevoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put
I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay
Thank you
Sincerely
Albert
●According to the following information★please write an application letter for salary raise
(1) You are Georgeand your boss is MrSmith
(2) Your reasons for the letter
(3) Your expectation for the salary raise
备注翻译：
请根信息★写封加薪申请信
(1)乔治老板史密斯先生
(2)信理
(3)加薪期
标准答案
Dear MrSmith
As I approach my third year in the jobI find myself more dedicateddevoted and motivated than I ever wasI am thrilled to the fact that my efforts have been sensed and this will only result in enhanced performanceThe performance review demonstrate show hard I have worked and how much commitment I am willing to put
I hope you agree with me that better performance and hard work should be rewardedI hereby kindly ask you to consider a salary adjustment commensurate with my performanceI am willing to give more and would be grateful if my efforts can be acknowledged and consequently reflected with an appropriate change in my pay
Thank you
Sincerely
George
根求写作文[写封辞职信]
●Write a resignation letter according to the information below★(根信息写封英文辞职信)
Suppose you are Jason LawCEO of Star wood’sWrite a resignation letter to the Board of Directors based on the following information
(1) Resign due to personal health problem
(2) Participate in the search for a successor
(3) Continue as CEO until a new CEO is selected
(4) Wish a bright future for Star wood’sand thank Star wood’s for the days spent together
备注翻译：
根信息写封辞职信★(根信息写封英文辞职信)
假设喜达屋百货公司首席执行官杰森·劳根信息董事会写封辞职信
(1)健康问题辞职
(2)参寻找接班工作
(3)继续担首席执行官直选定新首席执行官
(4)祝喜达屋美未感谢喜达屋起度日子
标准答案
To the Star wood’s Board of Directors and the Star wood’s Community
I’d like to share with you some difficult news about my future plansLater todayI will announce that I have resigned from Star wood’s due to my health problems
I will be participating in the search for my successorand I will continue as CEO until the board selects a new one
Togetherwe have accomplished what some might have thought could not be donebelieve Star wood’s brightest and most innovative days are ahead of it
I have made some of the best friends of my life at Star wood’sand I thank you all for the many years of being able to work alongside you
Jason Law
根求写作文[写封索赔接受书]
●You are Bill Wangand is about to★write a letter of acceptance of claimBase your letter on the following notes：
●acknowledging receipt of the claim letter on products’ paper bag breakage during transit
●apologizing for the error and accept the claim
●explaining the cause of error：fail to use the strong paper bags due to the negligence on the part of the warehouse manager
●offering a solution：make a payment of 50000 into your customer’s bank account
备注翻译：
Bill Wang正准备★写封索赔接受书信函应基说明：
●确认收关产品运输程中纸袋破损索赔信
●错误道歉接受索赔
●解释错误原：仓库理疏忽未强纸袋
●提供解决方案：您客户银行账户支付50000
标准答案
Dear Sirs
We have just received your letter of Jan 12 with regarding of the paper bag breakage and have given our prompt attentionWe wish to express our deepest regret over the unfortunate incident
After checkup by our staff at the warehouseit was found that some paper bags were not strong paper bags as stipulated in the contractthus resulting in the breakage during transitThis was due entirely to negligence on the part of the warehouse managersfor which we tender our apologies
In view of our recent friendly cooperationwe will make a payment of 50000 into your account with the Bank of Chinaupon receipt of your agreement
We hope that the arrangement we have made will satisfy you and look forward to having your further orders
Yours faithfully
Bill Wang
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