STANDARD OPERATING PROCEDURE
标准操作程序
UNIFORM CONTROL
制服理
Task Number
务号：
LI0002
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
I expect employees performing the same job to wear the same uniform When I see employees with uniforms which have been obviously borrowed from another person or department the professionalism of the hotel is questioned
希员工穿工作专制服果员工穿部门制服酒店专业水准会受质疑
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项务客重？
Answers
回答：
1 I understand that it is important to regularly check the number of Uniforms知道常规检查制服编号非常重
2 I understand that I must take responsibility for my Uniform知道必须制服负责
3 I can show my professionalism体现出专业水准
WHAT STEPS
步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
1) Marking
编码
Before a uniform is issued a uniform code will
be marked on the tag at the collar or waist
制服发出前需制服码般标签衣领腰部
The information is entered into the uniform card ie name of staff when the uniform was first issued whenwhy a uniform is replaced and misuse of uniform (Note aprons scarves etc should not be numbered)
员工相关信息会记录进制服卡片员工名字制服交换错（围裙领带等）需特著名
What has to be marked
什需码
What do I have to do when Uniform will be issued
制服发员工时需做什？
2) Issuing hours
发放制服时间
Issuing hours will be as established refer to SOP on Uniform Exchange Uniforms are issued strictly on an exchange basis clean for dirty
发布制服时间根操作程序定制服发布严格换标准干净换脏
How and when can I change my Uniform
什时候换制服？
Can I have 2 Uniforms on the clean for dirty exchange basis
2套干净制服换脏制服？
3) Quarterly Inventory
季盘点
Inform all Department Heads a week before on date of uniform inventory
制服盘点日期前星期通知部门领导
A Uniform Inventory list with staff uniform code and type of uniform will be issued to the Department Heads the day before
附员工制服尺码款式制服盘点清单会前天发放部门领导
When do I have to check inventory
什时候检查货物盘点？
Who issues the check list and when
谁发放检查清单什时候？
4) Counting of uniforms
清点制服
Attendants who will be off duty on the day of inventory will have to hand in their uniform at the Linen room
制服盘点天班员工需制服交布草房
Linen Attendant issues a slip indicating the return of the Uniform
布草房员工发放张记着制服日期清单
Why do I have to hand in my Uniform when I am not here
什时亲交制服？
Why do I get a slip in exchange
什交换时填清单？
WHAT STEPS
步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
5) Inventory Master Chart
盘点表
Linen Attendant to fill in each respective column the number items in the Linen Room
布草房员工数字项目填写完整
Department Heads have to fill in the inventory list with items staff re wearing
部门领导须员工佩带项目填写进盘点清单
Laundry supervisor to count all uniforms in the laundry department
洗衣房清点洗衣房制服数量
All Inventory lists are collected and handed to the Housekeeper assigned
盘点存货清单会收集交指定行政家
Why do I have to fill in a inventory list
什需填写张存货清单？
Who has to count the Uniforms
谁需清点制服？
6) Locker Inspection
存物柜检查
The information is compiled in the Master Chart
信息会编辑进入控表
A spot check is to be carried out be HR
personnel and staffSecurity to ensure that
additional uniforms are not hidden in lockers
抽样检查表力资源部员工保安确定存物柜里没余制服
Why does HR make spot checks
什力资源部需进行抽样检查？
7) Lost or damaged Uniforms
遗失损坏制服
Uniform Attendant to report to Executive
Housekeeper for lost or damaged uniforms
制服房员工须行政报告遗失损坏制服情况
If a uniform is lost or damaged due to negligence the Executive Housekeeper will issue a memo to FC for the cost of the uniform to be charged to the staff member concerned
果员工疏忽丢失损坏制服行政发张备忘录财政部寻求制服价格相关员工索取
A copy will be sent to HR
长复印件力资源部
Who has to report the damage
谁需报告损坏情况？
When and why do I have to pay the Uniform
什时候什需制服付钱？
Summary questions
问题概述：
1 What is important about marking the Uniform制服编码时什重？
2 What are the issuing hours and why发放制服时间什什？
3 Why do we have to do quarterly inventory什需季盘点？
4 What do you have to do before an inventory check货物盘点检查前需做什？
5 What do you get in exchange to you Uniform什换您制服？
6 Who conducts the locker inspection谁进行存货柜检查？
7 What happens when your Uniform is damaged制服损坏时该办？
8 When do you have to pay什时候需付钱？
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头尾进行实践操作做测试
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STANDARD OPERATING PROCEDURE
标准操作程序
UNIFORM CONTROL
制服理
Task Number
务号：
LI0002
Department
部门：
Housekeeping
客房部
Date Issued
制定日期：
August 2005
2005年8月
Guest Expectation
客期：
I expect employees performing the same job to wear the same uniform When I see employees with uniforms which have been obviously borrowed from another person or department the professionalism of the hotel is questioned
希员工穿工作专制服果员工穿部门制服酒店专业水准会受质疑
Time to Train
培训时间：
25 minutes
25分钟
Why is this task important for you and our guests
什项务客重？
Answers
回答：
1 I understand that it is important to regularly check the number of Uniforms知道常规检查制服编号非常重
2 I understand that I must take responsibility for my Uniform知道必须制服负责
3 I can show my professionalism体现出专业水准
WHAT STEPS
步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
1) Marking
编码
Before a uniform is issued a uniform code will
be marked on the tag at the collar or waist
制服发出前需制服码般标签衣领腰部
The information is entered into the uniform card ie name of staff when the uniform was first issued whenwhy a uniform is replaced and misuse of uniform (Note aprons scarves etc should not be numbered)
员工相关信息会记录进制服卡片员工名字制服交换错（围裙领带等）需特著名
What has to be marked
什需码
What do I have to do when Uniform will be issued
制服发员工时需做什？
2) Issuing hours
发放制服时间
Issuing hours will be as established refer to SOP on Uniform Exchange Uniforms are issued strictly on an exchange basis clean for dirty
发布制服时间根操作程序定制服发布严格换标准干净换脏
How and when can I change my Uniform
什时候换制服？
Can I have 2 Uniforms on the clean for dirty exchange basis
2套干净制服换脏制服？
3) Quarterly Inventory
季盘点
Inform all Department Heads a week before on date of uniform inventory
制服盘点日期前星期通知部门领导
A Uniform Inventory list with staff uniform code and type of uniform will be issued to the Department Heads the day before
附员工制服尺码款式制服盘点清单会前天发放部门领导
When do I have to check inventory
什时候检查货物盘点？
Who issues the check list and when
谁发放检查清单什时候？
4) Counting of uniforms
清点制服
Attendants who will be off duty on the day of inventory will have to hand in their uniform at the Linen room
制服盘点天班员工需制服交布草房
Linen Attendant issues a slip indicating the return of the Uniform
布草房员工发放张记着制服日期清单
Why do I have to hand in my Uniform when I am not here
什时亲交制服？
Why do I get a slip in exchange
什交换时填清单？
WHAT STEPS
步骤
HOW STANDARDS
做标准
TRAINING QUESTIONS
培训问题
5) Inventory Master Chart
盘点表
Linen Attendant to fill in each respective column the number items in the Linen Room
布草房员工数字项目填写完整
Department Heads have to fill in the inventory list with items staff re wearing
部门领导须员工佩带项目填写进盘点清单
Laundry supervisor to count all uniforms in the laundry department
洗衣房清点洗衣房制服数量
All Inventory lists are collected and handed to the Housekeeper assigned
盘点存货清单会收集交指定行政家
Why do I have to fill in a inventory list
什需填写张存货清单？
Who has to count the Uniforms
谁需清点制服？
6) Locker Inspection
存物柜检查
The information is compiled in the Master Chart
信息会编辑进入控表
A spot check is to be carried out be HR
personnel and staffSecurity to ensure that
additional uniforms are not hidden in lockers
抽样检查表力资源部员工保安确定存物柜里没余制服
Why does HR make spot checks
什力资源部需进行抽样检查？
7) Lost or damaged Uniforms
遗失损坏制服
Uniform Attendant to report to Executive
Housekeeper for lost or damaged uniforms
制服房员工须行政报告遗失损坏制服情况
If a uniform is lost or damaged due to negligence the Executive Housekeeper will issue a memo to FC for the cost of the uniform to be charged to the staff member concerned
果员工疏忽丢失损坏制服行政发张备忘录财政部寻求制服价格相关员工索取
A copy will be sent to HR
长复印件力资源部
Who has to report the damage
谁需报告损坏情况？
When and why do I have to pay the Uniform
什时候什需制服付钱？
Summary questions
问题概述：
1 What is important about marking the Uniform制服编码时什重？
2 What are the issuing hours and why发放制服时间什什？
3 Why do we have to do quarterly inventory什需季盘点？
4 What do you have to do before an inventory check货物盘点检查前需做什？
5 What do you get in exchange to you Uniform什换您制服？
6 Who conducts the locker inspection谁进行存货柜检查？
7 What happens when your Uniform is damaged制服损坏时该办？
8 When do you have to pay什时候需付钱？
Now ask the trainee to practice the task from start to end to test competency
现培训生步骤头尾进行实践操作做测试
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档