国家开放学电科理英语4期末试题答案6（试卷号：1389）
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1—Is it possible for you to work out the plan tonight
AI＇11 do that B l think so C I＇d love to
2How did your meeting go yesterday
actuallyit was really frustrating
A Not so good B Very good c Nothing special
3 l think things have been a bit difficult for us the last couple of months___We＇ve been working hard but still getting behind
A You＇re right B I＇m afraid c I don＇t think so
4 Will you help me arrange a meeting with Mr Brownplease
A Nono way B NoI can＇t c Sorry I can＇t I have to finish my project rig ht now
5 You＇d better not push yourself too hard You can ask the team and listen
A You are right B Nowe can＇t do that C l think it will kill our time
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项井答案序号写答题纸
6She is very adaptive and soon adapted to the campus life
Awith
Bto
C as
7All_glitters(闪闪发光)is not gold
Athat
Bwhich
Cwhat
8This is the man
last night
A whom I saw him
B who I saw him
Cwhom I saw
9Wendy suggests that wetomorrow
A should go
Bshall go
Cwill go
10By the end of the yearthe sales plan for the next year—
Awill be made
Bwill have been made
Chave been made
11In high schoolI am equally comfortable_as a member of a team and independently
Ato work
B Working
C work
12On hearing the news of__the major exam againthe girl burst into tears
Aher having failed
Bshe failed
Cher being failed
13—Who should be responsible for the accident The bossnot the workersThey just carried out the order__
Aas are told
Bas told
Cas they told
14My leather shoes cost me_the last pairs I bought
Athree times as
Bthree time as
Cthree times as much as
15Without human resources no organization can__the groundlet alone do business and
make profits
A get off
B get up
C get on
16He＇s left nowbut productivity hasn＇t__that much
Acarried on
Bcaught up
C picked up
17They__all their computing workiethey arrange for some outside company to do thework
Aoutsource
Boutside
C outsell
18The leader_at creating opportunities to provide rewardsrecognition and thanksto his or her staff
Aexceeds
Bexcellent
Cexcels
19You can＇t__to sit back even though it might be tempting
Aafford
Bstand
C beat
20At a rough_we will take another four weeks to finish this plan
Avalue
Bestimate
C Account
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸Passage 1
The meaning of communicationgoes a lot deeper than people often thinkCommunicationis about conceivingsendingreceivingand interpreting messages as well as confirmingreception of these messagesA failure at any point in this chain can result in ineffectivecommunication
Ineffective communication can be disastrous There is a famous story of a British ArmyCommander who sent the messageSend reinforcements we＇re going to advance back to his CommandCenter through along chain of subordinates When the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe＇re going to a danceThe reinforcementsnever arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying toplay Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you startedwith will be the one you end with
In a businessthere are three main types of communication failure Each has its ownindicative signs
The first type is a known as allocative failureThis occurs when a firm is not gatheringenough intelligence about its market or(most often) the information is not reaching the rightpointsThe firm will not be allocating resources in step with the shifts in demandIf demandis rising but the firm is suffering from allocative comunication failurethen stocks willfall and there will be understaffingIf the inverse happensthere will be a surplus of stocksand over staffing
The second type is executive failure where communication to trigger specificeventsactions is either latelacking or in errorThe symptoms of this area general loss ofdirection in the company or departmentsa loss of coordination and an increase in complaintsfrom customers as things happen late or not at all
The final type is human failureThis occurs when the general culture of a business orthe relationships between particular individuals or departments do not foster effectivecommunicationThis leads to alienated staffan increase in staff turnoveran increase inabsenteeism and general frustration among staffCreativityespecially that which takes placeacross departmental boundariesis likely to suffer hugely as team synergy slips
21Confirming reception of the sent messages means
Athe messages are sent to right receivers
Bthe messages are correctly understood
Cthe messages are correctly understood by right receivers
22In the famous British Army Commander storywhich step probably did NOT go wrong in thecommunication chain
AConceiving
BSending
C Receiving
23What is Chinese whi spers
AWho whispers in Chinese
BA game to pass message around in a whisper
cChinese people who don＇t normally talk very loudly
24Allocative failure does NOT happen when_
Athe right information goes to the right place
B a company gathers false information
Cthe correct information is not received by the right department or person
25According to the passagewhich of the following cases does NOT belong to human failure
ADecreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
2630题请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
t＇ s no secret that good leaders are also good communi cators Indeed communication and leadership are inextricably tied How can you galvanize inspire or guide others if you don＇ t communicate in a clear credible and authentic way Here are 5essential communicat ion practices of effective leaders
1Mind the saydo gap Trust is the bedrock of effective leadership your behavior is your
single greatest mode of communication and it must be congruent wi th what you say If your act ions don＇ t align with your words you a restoring up trouble for the future
2 Make the complex simple Effective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and cus tomers can grasp and act upon The most important
thing is to clarify what you want to saylookout for technical jargon and avoid bus iness speakwhich add complexity Say what you mean in as few words as possible
3 Find your own voice Use language that＇ s distinctly your own let your values come through in your communicat ion Correct use of language and grammar are important of course but don＇ t become overly fixated on eloquence for eloquence＇ s sake concentrate on being distinct and real People want real people respect real people follow real
4 Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about Don＇ t hide behind a computer and only interact with people electronically see them face to face and voice to voiceand interact with them in a realsubstantial way In today＇ s envi ronment where people are often burned outit＇ s important for employees to have a personal connection with you and the work you believe in Show the people that work for you that you＇ re engaged and that you care about them and their work
5 Listen with your eyes as well as your ears Effective communication is a twoway process and good leaders know how to ask good questions and then listen with both their eyes and their ears Because you are in a position of authority others maybe reluctant to express their real opinions to you directly You won＇ t always get direct feedback so you need to also be able to read between the lines and look for the nonverbal cues
26 Communication and leadership don’ t always go hand in hand F
27 The say do gap happens when people mi sunderstand their leader＇ s intent ion F
28 Using technical jargon makes a leader convincing F
29 Communicating sincerely is always the best T
30 Observation is as important as comunicat ion when you want to know what people really think T
四写作（20分）
31根求写作文
Write a composition with at least_ 100 words _on My Dream Job Your writing should inc lude the fol lowings
(1) position cus tomer service representative
(2) ability communication and customer service skills
(3) reason an expert in the product line and strong relationships with cus tomers
备注翻译
理想职业写篇少100 字作文您作品应包括容
(1)职位客服代表
(2)力沟通客户服务力
(3)原产品线专家客户关系密切
答Everyone has an ideal career in mind My ideal career is to be a qualified customer service representative
First of allI have multidimensional abilities such as active listening verbal expression and interpersonal skills
SecondlyI am good at having a clear understanding of myself othersand the situation in the process of communication clarifying my communication goals and being good at unders tanding the thoughts and feelings of others
Third I have certain professional skills As a customer service officerI can send the technology to users after the company＇s products are sold so as to better serve the society
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
交际语(题2分10分)
15题选择正确语句完成面话答案序号写答题纸
1—Is it possible for you to work out the plan tonight
AI＇11 do that B l think so C I＇d love to
2How did your meeting go yesterday
actuallyit was really frustrating
A Not so good B Very good c Nothing special
3 l think things have been a bit difficult for us the last couple of months___We＇ve been working hard but still getting behind
A You＇re right B I＇m afraid c I don＇t think so
4 Will you help me arrange a meeting with Mr Brownplease
A Nono way B NoI can＇t c Sorry I can＇t I have to finish my project rig ht now
5 You＇d better not push yourself too hard You can ask the team and listen
A You are right B Nowe can＇t do that C l think it will kill our time
二词汇结构(题2分30分)
620题阅读面句子三选项中选出填入空白处正确选项井答案序号写答题纸
6She is very adaptive and soon adapted to the campus life
Awith
Bto
C as
7All_glitters(闪闪发光)is not gold
Athat
Bwhich
Cwhat
8This is the man
last night
A whom I saw him
B who I saw him
Cwhom I saw
9Wendy suggests that wetomorrow
A should go
Bshall go
Cwill go
10By the end of the yearthe sales plan for the next year—
Awill be made
Bwill have been made
Chave been made
11In high schoolI am equally comfortable_as a member of a team and independently
Ato work
B Working
C work
12On hearing the news of__the major exam againthe girl burst into tears
Aher having failed
Bshe failed
Cher being failed
13—Who should be responsible for the accident The bossnot the workersThey just carried out the order__
Aas are told
Bas told
Cas they told
14My leather shoes cost me_the last pairs I bought
Athree times as
Bthree time as
Cthree times as much as
15Without human resources no organization can__the groundlet alone do business and
make profits
A get off
B get up
C get on
16He＇s left nowbut productivity hasn＇t__that much
Acarried on
Bcaught up
C picked up
17They__all their computing workiethey arrange for some outside company to do thework
Aoutsource
Boutside
C outsell
18The leader_at creating opportunities to provide rewardsrecognition and thanksto his or her staff
Aexceeds
Bexcellent
Cexcels
19You can＇t__to sit back even though it might be tempting
Aafford
Bstand
C beat
20At a rough_we will take another four weeks to finish this plan
Avalue
Bestimate
C Account
三阅读理解(题4分40分)
2125题阅读列短文ABC三选项中选出正确答案答案序号写答题纸Passage 1
The meaning of communicationgoes a lot deeper than people often thinkCommunicationis about conceivingsendingreceivingand interpreting messages as well as confirmingreception of these messagesA failure at any point in this chain can result in ineffectivecommunication
Ineffective communication can be disastrous There is a famous story of a British ArmyCommander who sent the messageSend reinforcements we＇re going to advance back to his CommandCenter through along chain of subordinates When the message finally reached the Command Centerit hadmutatedto becomeSend three and fourpencewe＇re going to a danceThe reinforcementsnever arrived
You can demonstrate this same principlealbeit on a less dramatic scaleby trying toplay Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you startedwith will be the one you end with
In a businessthere are three main types of communication failure Each has its ownindicative signs
The first type is a known as allocative failureThis occurs when a firm is not gatheringenough intelligence about its market or(most often) the information is not reaching the rightpointsThe firm will not be allocating resources in step with the shifts in demandIf demandis rising but the firm is suffering from allocative comunication failurethen stocks willfall and there will be understaffingIf the inverse happensthere will be a surplus of stocksand over staffing
The second type is executive failure where communication to trigger specificeventsactions is either latelacking or in errorThe symptoms of this area general loss ofdirection in the company or departmentsa loss of coordination and an increase in complaintsfrom customers as things happen late or not at all
The final type is human failureThis occurs when the general culture of a business orthe relationships between particular individuals or departments do not foster effectivecommunicationThis leads to alienated staffan increase in staff turnoveran increase inabsenteeism and general frustration among staffCreativityespecially that which takes placeacross departmental boundariesis likely to suffer hugely as team synergy slips
21Confirming reception of the sent messages means
Athe messages are sent to right receivers
Bthe messages are correctly understood
Cthe messages are correctly understood by right receivers
22In the famous British Army Commander storywhich step probably did NOT go wrong in thecommunication chain
AConceiving
BSending
C Receiving
23What is Chinese whi spers
AWho whispers in Chinese
BA game to pass message around in a whisper
cChinese people who don＇t normally talk very loudly
24Allocative failure does NOT happen when_
Athe right information goes to the right place
B a company gathers false information
Cthe correct information is not received by the right department or person
25According to the passagewhich of the following cases does NOT belong to human failure
ADecreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
2630题请根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
t＇ s no secret that good leaders are also good communi cators Indeed communication and leadership are inextricably tied How can you galvanize inspire or guide others if you don＇ t communicate in a clear credible and authentic way Here are 5essential communicat ion practices of effective leaders
1Mind the saydo gap Trust is the bedrock of effective leadership your behavior is your
single greatest mode of communication and it must be congruent wi th what you say If your act ions don＇ t align with your words you a restoring up trouble for the future
2 Make the complex simple Effective leaders distill complex thoughts and strategies into simplememorable terms that colleagues and cus tomers can grasp and act upon The most important
thing is to clarify what you want to saylookout for technical jargon and avoid bus iness speakwhich add complexity Say what you mean in as few words as possible
3 Find your own voice Use language that＇ s distinctly your own let your values come through in your communicat ion Correct use of language and grammar are important of course but don＇ t become overly fixated on eloquence for eloquence＇ s sake concentrate on being distinct and real People want real people respect real people follow real
4 Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about Don＇ t hide behind a computer and only interact with people electronically see them face to face and voice to voiceand interact with them in a realsubstantial way In today＇ s envi ronment where people are often burned outit＇ s important for employees to have a personal connection with you and the work you believe in Show the people that work for you that you＇ re engaged and that you care about them and their work
5 Listen with your eyes as well as your ears Effective communication is a twoway process and good leaders know how to ask good questions and then listen with both their eyes and their ears Because you are in a position of authority others maybe reluctant to express their real opinions to you directly You won＇ t always get direct feedback so you need to also be able to read between the lines and look for the nonverbal cues
26 Communication and leadership don’ t always go hand in hand F
27 The say do gap happens when people mi sunderstand their leader＇ s intent ion F
28 Using technical jargon makes a leader convincing F
29 Communicating sincerely is always the best T
30 Observation is as important as comunicat ion when you want to know what people really think T
四写作（20分）
31根求写作文
Write a composition with at least_ 100 words _on My Dream Job Your writing should inc lude the fol lowings
(1) position cus tomer service representative
(2) ability communication and customer service skills
(3) reason an expert in the product line and strong relationships with cus tomers
备注翻译
理想职业写篇少100 字作文您作品应包括容
(1)职位客服代表
(2)力沟通客户服务力
(3)原产品线专家客户关系密切
答Everyone has an ideal career in mind My ideal career is to be a qualified customer service representative
First of allI have multidimensional abilities such as active listening verbal expression and interpersonal skills
SecondlyI am good at having a clear understanding of myself othersand the situation in the process of communication clarifying my communication goals and being good at unders tanding the thoughts and feelings of others
Third I have certain professional skills As a customer service officerI can send the technology to users after the company＇s products are sold so as to better serve the society
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档