礼宾部常词汇
礼宾部 Concierge：[kɔnsi＇ɛəʒ]
门童 Doorman
行李生 Bellman
司机 Driver
导游 Tour guide：[tuə] ：[gaid]
行李 Luggage
行李牌 Luggage tag ：[＇lʌgidʒ] [tæg]
行李车 Trolley [＇trɔli]
行李房 Store Room [stɔ]
行李架 Luggage rack：[ræk]
行李存放 Keep luggage
雨伞 Umbrella：[ʌm＇brelə]
贵重物品 Valuables：[＇væljuəbl]
助早餐 Buffet breakfast ：[＇bʌfit]
洗手间 Toilet WC
火车站 Railway station：[＇reilwei]
超市 Super market
五星级酒店 Fivestar hotel
电梯 Elevator Lift [＇eliveitə]
机场 Airport
商场 Shopping center
费 Tip
接机效劳 Pickup service
早效劳 Morning call
醒效劳 Wake up service
易碎物品 Fragile objects：[＇frædʒil]
前直走 Straight on：[streit]
前厅部Front office departme：[di＇pɑtmənt]
前台 Front desk
总机 Service center
商务中心Business center ：[＇biznis]
票务效劳Ticket service
西餐厅 Western restaurant ：[＇restərɔnt]
中餐厅 Chinese restaurant
堂吧 Lobby bar
医务室 Clinic Room ：[＇klinik]
桑 Sauna [＇saunə]
摩 Massage ：[mə＇sɑʒ]
会议室 Meeting room
停车场 Parking lot
总理 General manager[GM] ：[＇dʒenərəl]
总监 Director：[di＇rektə]
理 Manager
堂副理 Assistant manager[AM]
Supervisor：[sjupə＇vaizə]
领班Captain ：[＇kæptin]
宾客效劳 Guest service[GS]
前台接 Receptionist ：[ri＇sepʃənist]
楼层效劳Housekeeping
维修员 Repairman
换钱 Change money
明信片 Postcard
洗衣 Laundry service ：[＇lɔndri]
心轻放 Handle with Care
请勿倒立 Keep Top Side Up
常句子
May I help you sir 帮先生？
How many pieces of your luggage sir 少件行李先生？
Are these your luggage 您行李？
Is this everything sir？ 全部东西先生？
Let me help you with your luggage 帮您吧
I will take care of your luggage 会您行李
Just moment please sir I＇ll bring them to you right away 等会先生马送
The bellman will show you to your room sir 先生行李生会送您房间
Here is your room key 您房间钥匙
You may leave your luggage in the Concierge 您行李放礼宾部
Would you like to leave your luggage here 您存放行李？
Don’t worry your luggage will be sent up at once 担忧您行李 快会送
May I know your room number 您告诉您房间号？
May I have a look at your room card 您房卡？
Do you mind if I put your luggage here 您行李放里？
Please sign your name here 请您里签名
Would you like me to call a taxi for you 需辆出租车？
About 60 minutes by taxi from here to Airport 里机场概需 60 分钟
I＇m sorry to have kept you waiting 起久等
Would you tell me your phone number 您告诉您 号码？
After you please． You first please 先请
This way please 边请
Is there anything else I can do for you？ 您什事做？
I’ll send the luggage up by another lift 部电梯行李送
Here we are sir room 1101 先生1101 房
．客提问方式
1 做什事时 May I ~
May I have your name please 请问尊姓名
May I have your checkout time please请问您什时候结帐离开？
May I see your passport please 请您护？
2． 麻烦客时Could you ~
Could you fill out the form please 请您填写张表格？
Could you write that down please 请您写？
Could you hold the line please 请挂 ？
3． 询问客喜做什时 Would you ~
Would you like tea or coffee 请问您喝茶咖啡？
Would you like to take a taxi 请问您搭计程车？
Would you mind sitting here 请问您介意坐里？
When would you like to visit XXX 请问您想时参观XXX？
When would you like to have lunch 请问您想里餐？
What time would you like to eat 请问您想时餐？
Who would you like to contact 请问您想谁联络？
Which kind of room would you prefer 请问您喜欢种房间？
How long would you like to stay 请问您逗留久？
How many tickets would you like to buy 请问您买张票？
4． 提供建议协助征求意见时 Shall I ~ Would you like me to do ~
Shall I draw the curtains 请问需窗帘拉？
Shall I draw you a map 请问您画张图？
Shall I make the reservation for you 请问您安排预约？
二．招呼语
Good morning (中午前)
Good afternoon (中午午六点前)
Good evening (午六点)
Good morning sir Are you checkingout 早先生请问您退房？
Good afternoon sir Welcome to XXX Hotel 中午先生欢送光XXX酒店
Good evening sir May I help you 晚先生请问您效劳？
三．答复
1般性答复
I see sir 明白先生
Certainly sir 先生
2请方等会
Just a moment please 请稍等
Thank you for waiting 您久等先生
I am very sorry to have kept you waiting 抱歉您久等
Could you wait a little longer please 请您稍候？
3麻烦客拒绝客求时 拒绝客时口回绝说No〞委婉
I am afraid I can’t do that 意思恐怕没方法样做
Excuse me sir Please let me pass 意思先生麻烦
4抱歉 果错说I am sorry〞 果公司错说：We are sorry〞
I am very sorry for the delay 抱歉延误时间
I am very sorry for the inconvenience 抱歉造成您便
I would like to apologize for the mistake 错误深致歉意
5客说Thank you〞时答复
You are welcome 客气
Thank you sir 谢谢您先生
6交客某东西时说
Here you are 您东西里
7．客准备离开时说：
Have a nice day 祝您美天
Please enjoy your stay 祝您住宿愉快
We hope to see you again soon 希久次见您
Thank you for staying with us 谢谢光
8．客英语难理解时 面客疑问味傻笑直说 Yes Yes果听懂事客提出疑问先方说Just a moment please〞 然请求协助
Pardon 起？〔重复遍？〕
Pardon me 起？〔重复遍？〕
Sorry 起？〔重复遍？〕
Could you repeat that please 请您重复遍？
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礼宾部 Concierge：[kɔnsi＇ɛəʒ]
门童 Doorman
行李生 Bellman
司机 Driver
导游 Tour guide：[tuə] ：[gaid]
行李 Luggage
行李牌 Luggage tag ：[＇lʌgidʒ] [tæg]
行李车 Trolley [＇trɔli]
行李房 Store Room [stɔ]
行李架 Luggage rack：[ræk]
行李存放 Keep luggage
雨伞 Umbrella：[ʌm＇brelə]
贵重物品 Valuables：[＇væljuəbl]
助早餐 Buffet breakfast ：[＇bʌfit]
洗手间 Toilet WC
火车站 Railway station：[＇reilwei]
超市 Super market
五星级酒店 Fivestar hotel
电梯 Elevator Lift [＇eliveitə]
机场 Airport
商场 Shopping center
费 Tip
接机效劳 Pickup service
早效劳 Morning call
醒效劳 Wake up service
易碎物品 Fragile objects：[＇frædʒil]
前直走 Straight on：[streit]
前厅部Front office departme：[di＇pɑtmənt]
前台 Front desk
总机 Service center
商务中心Business center ：[＇biznis]
票务效劳Ticket service
西餐厅 Western restaurant ：[＇restərɔnt]
中餐厅 Chinese restaurant
堂吧 Lobby bar
医务室 Clinic Room ：[＇klinik]
桑 Sauna [＇saunə]
摩 Massage ：[mə＇sɑʒ]
会议室 Meeting room
停车场 Parking lot
总理 General manager[GM] ：[＇dʒenərəl]
总监 Director：[di＇rektə]
理 Manager
堂副理 Assistant manager[AM]
Supervisor：[sjupə＇vaizə]
领班Captain ：[＇kæptin]
宾客效劳 Guest service[GS]
前台接 Receptionist ：[ri＇sepʃənist]
楼层效劳Housekeeping
维修员 Repairman
换钱 Change money
明信片 Postcard
洗衣 Laundry service ：[＇lɔndri]
心轻放 Handle with Care
请勿倒立 Keep Top Side Up
常句子
May I help you sir 帮先生？
How many pieces of your luggage sir 少件行李先生？
Are these your luggage 您行李？
Is this everything sir？ 全部东西先生？
Let me help you with your luggage 帮您吧
I will take care of your luggage 会您行李
Just moment please sir I＇ll bring them to you right away 等会先生马送
The bellman will show you to your room sir 先生行李生会送您房间
Here is your room key 您房间钥匙
You may leave your luggage in the Concierge 您行李放礼宾部
Would you like to leave your luggage here 您存放行李？
Don’t worry your luggage will be sent up at once 担忧您行李 快会送
May I know your room number 您告诉您房间号？
May I have a look at your room card 您房卡？
Do you mind if I put your luggage here 您行李放里？
Please sign your name here 请您里签名
Would you like me to call a taxi for you 需辆出租车？
About 60 minutes by taxi from here to Airport 里机场概需 60 分钟
I＇m sorry to have kept you waiting 起久等
Would you tell me your phone number 您告诉您 号码？
After you please． You first please 先请
This way please 边请
Is there anything else I can do for you？ 您什事做？
I’ll send the luggage up by another lift 部电梯行李送
Here we are sir room 1101 先生1101 房
．客提问方式
1 做什事时 May I ~
May I have your name please 请问尊姓名
May I have your checkout time please请问您什时候结帐离开？
May I see your passport please 请您护？
2． 麻烦客时Could you ~
Could you fill out the form please 请您填写张表格？
Could you write that down please 请您写？
Could you hold the line please 请挂 ？
3． 询问客喜做什时 Would you ~
Would you like tea or coffee 请问您喝茶咖啡？
Would you like to take a taxi 请问您搭计程车？
Would you mind sitting here 请问您介意坐里？
When would you like to visit XXX 请问您想时参观XXX？
When would you like to have lunch 请问您想里餐？
What time would you like to eat 请问您想时餐？
Who would you like to contact 请问您想谁联络？
Which kind of room would you prefer 请问您喜欢种房间？
How long would you like to stay 请问您逗留久？
How many tickets would you like to buy 请问您买张票？
4． 提供建议协助征求意见时 Shall I ~ Would you like me to do ~
Shall I draw the curtains 请问需窗帘拉？
Shall I draw you a map 请问您画张图？
Shall I make the reservation for you 请问您安排预约？
二．招呼语
Good morning (中午前)
Good afternoon (中午午六点前)
Good evening (午六点)
Good morning sir Are you checkingout 早先生请问您退房？
Good afternoon sir Welcome to XXX Hotel 中午先生欢送光XXX酒店
Good evening sir May I help you 晚先生请问您效劳？
三．答复
1般性答复
I see sir 明白先生
Certainly sir 先生
2请方等会
Just a moment please 请稍等
Thank you for waiting 您久等先生
I am very sorry to have kept you waiting 抱歉您久等
Could you wait a little longer please 请您稍候？
3麻烦客拒绝客求时 拒绝客时口回绝说No〞委婉
I am afraid I can’t do that 意思恐怕没方法样做
Excuse me sir Please let me pass 意思先生麻烦
4抱歉 果错说I am sorry〞 果公司错说：We are sorry〞
I am very sorry for the delay 抱歉延误时间
I am very sorry for the inconvenience 抱歉造成您便
I would like to apologize for the mistake 错误深致歉意
5客说Thank you〞时答复
You are welcome 客气
Thank you sir 谢谢您先生
6交客某东西时说
Here you are 您东西里
7．客准备离开时说：
Have a nice day 祝您美天
Please enjoy your stay 祝您住宿愉快
We hope to see you again soon 希久次见您
Thank you for staying with us 谢谢光
8．客英语难理解时 面客疑问味傻笑直说 Yes Yes果听懂事客提出疑问先方说Just a moment please〞 然请求协助
Pardon 起？〔重复遍？〕
Pardon me 起？〔重复遍？〕
Sorry 起？〔重复遍？〕
Could you repeat that please 请您重复遍？
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档