酒店前台季度工作总结
第篇：前台季度工作总结
810月季度工作总结
基工作
1．电话转接工作接听电话时客气礼貌耐心听客户电客户留良印象
2．访客户接时通知事客访带领客户指定房间倒水量热情接客户
3． 收发传真接收发送传真帮助需部门准确时发送传真收传真时送交关部门
4．收发信件收普通快递信件包裹印刷品签收做时转交手公司事信件帮保便事回公司查找班遇事需发急件快递赶紧联系取快递公司加班等着快递公司取催督快递公司取件送件
5．班前日检天班前检查前台灯否关闭电脑显示屏空调周五做交换机模式转换工作
6．做月办公品台帐统计月25号做行政费计划表报财务季度办公品领计9219元
7．发送快递提前准备空白快递单请快递公司印公司名称址员工填完单电话通知快递公司公司取件物品寄出妥善保存快递底票备月底帐需遇公司员工反映快递没时送达立快递公司取联系快查明快件未送原找妥善解决办法保护公司员工利益快件未时送达情况进行记录领导反映情况遇事邮寄私物品时时记录标注记号便结账时确认89月快递费合计约600元
8．影印名片需事印制名片首先确认名片信息请名片公司传真样网发模版确认误出名片名片送达公司妥善保存票备月底帐季度做名片4盒计88元
9办公设备维护保养
10订水时观察公司水情况时送水公司联系送水季度订水150桶
11订购午餐天时确认订购午餐数确保午餐时送季度餐费计14080元
12预定火车票确定出差出差日期点出票时间出差员填写订票申请单领导审核签字时预订火车票通知火车票发车时间票价 13配合二部面试接配合公司通知面试员发短信邮件告诉面试员址时间面试员达热情接准备相关试题引导相关点进行答题面试员登记实情况做记录做文员相关工作
14做办公品出入库节约资量限制办公品发放月底做出办公品领库存报表电话单明细表孙理审核交财务 15月底司机值班表排列 16类月底报表等 17理交代事宜
三月做工作足处希领导指正定会认真改正断改进时增强已力 绩效考核表评
前台接专员绩效考核表
员工姓名：郝艳霞职位：前台文员 部门：总理工作部
点：
评估日期：2014年8 月1 日 2014年 11 月 1 日
1 工作完成情况
2 工作力
3工作态度
请您合适分数写相应方格涂改请涂改者涂改处签字准时送交力资源部
考评者（评）签名：直接级签名：
总理工作部：郝艳霞 日期：20141105
第二篇：酒店前台年度工作总结
年机关事务理局指导接中心李具体领导围绕工作中心切实履行服务职责创造性开展接工作数客事位领导致评圆满完成领导交办项务时方面取定成绩体现方面面作工作总结：
提高认识
酒店行业作项服务工作质宾提供优质舒适餐饮休息环境前台接工作工作首环节代表着酒店第印象前台服务员必须高度认识工作重性始终牢记宾客服务第客完全满意服务宗旨始终面带微笑认真谦接方客思想断提高前台工作重性认识做前台工作立足职工作注重服务环节保证项工作序健康开展
二扎实工作
年工作勤恳扎实严格关前台工作项规定求认真履行前台服务职责积极动开展项工作工作期间时值班迟早退保证接中心正常营业秩序客够礼貌热情友善微笑提出问题建议够耐心解答虚心接受时相关单位积极协调解决妥善处理客投诉广客评事方面够做团结互助友善谐妥善处理生活种问题
三加强学
扎实工作时坚持项文化知识学酒店理法律会计等方面进行系统深入学学力决定走远断学方面工作动性创新性提高适应断变化发展酒店行业
然总结成绩时存缺点全局意识积极动行够强步重点提高
总2014年岁末领导事关心帮助取成绩面新情况新问题需站新起点迎接新困难挑战接厉继续认真履行工作职责断提高业务水创造性开展工作接中心全面发展贡献光热
编家分享更工作总结：
第三篇：酒店前台年终工作总结
酒店前台年终工作总结
酒店前台年终工作总结
岁末年初际回首 2014 年展 2014 禁感慨万千酒店前台年终工作总结年里公司指引前台部门领导力关心帮助事友合作工作学进步作酒店前台年终工作总结：
加强业务培训提高身素质
前台领班事热心帮助力支持业务技水明显提高年终总结酒店前台年终工作总结 前厅作酒店门面作顾客进入酒店必员工直接面顾客定意义说工作态度服务质量反映出酒店服务水理水
前台酒店门面核心部分前厅工作服务员责重时候意疏忽会酒店带济损失日常工作中力认真负责做项工作积极动学更专业知识加强业务技水样业务知识服务技明显提高提供客提供优质服务提升酒店形象
二开源节流控制成做起
开源节流控制成企业基追求公司部门领导带领积极响应酒店号召开展节约节支活动控制成节约费利回收废旧欢迎卡做酒店部员 hse 房入住 sales 带客参观房间利废旧欢迎卡装钥匙减少欢迎
（wwwxdag ■）
第四篇：酒店前台工作总结
酒店前台工作总结
serve as the window of the hotel downstage it is the first impression that the hotel gives a visitor above all we should maintain our best image area area is smile bouncy with us the most beautiful one side greets a visitor let every guest walk into a hotel to be able to experience our sincerity and passion next pay close attention to guest be fond of when the guest walks into a hotel we want to say hello to actively when appellation guest if be frequent visitor is about accurate without the full name that speaks a guest by accident and post this are very important guest met what experience his for this respect and be taken seriously we gather the information such as be fond of of the guest’s habits and customs individual even do his best contented guest invite guest live every time inn can experience accident surprise again provide personalized service when the guest deals with formalities we can care a guest more ask a guest more if be nonlocal guest can explain local local customs more to them introduce the seat of station bazaar tourist attraction actively for them enquire whether the guest is fatigue apace does ace add when the guest returns a house guest room make the rounds of the wards needs to await a few minutes do not let a guest standing at this moment ask a guest to sit down to wait a bit active inquiry guest lives how or it is right the hotel has what opinion do not let a guest feel desolate he communicate further can make guest much portion sweet a variety of discomfort that also can eliminate guest to be encountered in the place in the hotel finally also is the most important the smile serves in communicating a process with the guest want to pay attention to ceremony courtesy when chatting with the guest lower one’s head and often staring at a guest continuously is clodhopping should maintain with the guest timeinterval ground exchanges a look want to listen attentively to the guest’s opinion more do not break guest talk the otherwise in listening attentively to breaks beck in order to show the respect to the guest face a guest to want to smile special when offerring criticism to us when the guest we must maintain smile guest anger is again great our smile also can give guest &ldquo put out a fire &rdquo a lot of problems also are met be readily solved multipurpose and courteous diction treat guest to want to do arrival to greet sound from time to tome go to send sound from time to tome there should be excuse reputation when troublesome guest when with the guest the dialog shows an issue do not argue with the guest be guest fault also want to certain patience explains to him want us to maintain a smile only with respect to the result that can get expect to be less than i think pay attention to detail only make from bagatelle make from the a bit ability can make our job more excellent in the job see mixed guest in and out everyday provide different service for them solve various problems work sometimes very tired really but i feel very contented however very happy i very rejoice to oneself can walk up downstage this one post the job that also is oneself feels clinking pride my true him passion post in the following job i can do good individual job to plan can create here hard piece those who belong to oneself is brilliant
第五篇：酒店前台工作总结范文
酒店前台工作总结范文
how does downstage job summary keep the public house the individual thinks when the hotel is writing the job to sum up downstage answer around move service smile these two keywords it is much more profitless to say have a public house below downstage job sums up model essay offer reference only from the school graduation comes guesthouse of abroad sea xixi works accomplish downstage clerk from clerk of a guest room until rise for old hall assistant manager acquired the knowledge that does not have on book more very much it is me below the job summed up first half of the year 2014 serve as the window of the hotel downstage it is the first impression that the hotel gives a visitor above all we should maintain our best image area area is smile bouncy with us the most beautiful one side greets a visitor let every guest walk into a hotel to be able to experience our sincerity and passion next pay close attention to guest be fond of when the guest walks into a hotel we want to say hello to actively when appellation guest if be frequent visitor is about accurate without the full name that speaks a guest by accident and post this are very important guest met what experience his for this respect and be taken seriously we gather the information such as be fond of of the guest’s habits and customs individual even do his best contented guest invite guest live every time inn can experience accident surprise again provide personalized service when the guest deals with formalities we can care a guest more ask a guest more if be nonlocal guest can explain local local customs more to them introduce the seat of station bazaar tourist attraction actively for them enquire whether the guest is fatigue apace does ace add when the guest returns a house guest room make the rounds of the wards needs to await a few minutes do not let a guest standing at this moment ask a guest to sit down to wait a bit active inquiry guest lives how or it is right the hotel has what opinion do not let a guest feel desolate he communicate further can make guest much portion sweet a variety of discomfort that also can eliminate guest to be encountered in the place in the hotel finally also is the most important the smile serves in communicating a process with the guest want to pay attention to ceremony courtesy when chatting with the guest lower one’s head and often staring at a guest continuously is clodhopping should maintain with the guest timeinterval ground exchanges a look want to listen attentively to the guest’s opinion more do not break guest talk the otherwise in listening attentively to breaks beck in order to show the respect to the guest face a guest to want to smile special when offerring criticism to us when the guest we must maintain smile guest anger is again great our smile also can give guest &ldquo put out a fire &rdquo a lot of problems also are met be readily solved multipurpose and courteous diction treat guest to want to do arrival to greet sound from time to tome go to send sound from time to tome there should be excuse reputation when troublesome guest when with the guest the dialog shows an issue do not argue with the guest be guest fault also want to certain patience explains to him want us to maintain a smile only with respect to the result that can get expect to be less than i think pay attention to detail only make from bagatelle make from the a bit ability can make our job more excellent in the job see mixed guest in and out everyday provide different service for them solve various problems work sometimes very tired really but i feel very contented however very happy i very rejoice to oneself can walk up downstage this one post the job that also is oneself feels clinking pride my true him passion post in the following job i can do good individual job to plan can create here hard piece those who belong to oneself is brilliant
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第篇：前台季度工作总结
810月季度工作总结
基工作
1．电话转接工作接听电话时客气礼貌耐心听客户电客户留良印象
2．访客户接时通知事客访带领客户指定房间倒水量热情接客户
3． 收发传真接收发送传真帮助需部门准确时发送传真收传真时送交关部门
4．收发信件收普通快递信件包裹印刷品签收做时转交手公司事信件帮保便事回公司查找班遇事需发急件快递赶紧联系取快递公司加班等着快递公司取催督快递公司取件送件
5．班前日检天班前检查前台灯否关闭电脑显示屏空调周五做交换机模式转换工作
6．做月办公品台帐统计月25号做行政费计划表报财务季度办公品领计9219元
7．发送快递提前准备空白快递单请快递公司印公司名称址员工填完单电话通知快递公司公司取件物品寄出妥善保存快递底票备月底帐需遇公司员工反映快递没时送达立快递公司取联系快查明快件未送原找妥善解决办法保护公司员工利益快件未时送达情况进行记录领导反映情况遇事邮寄私物品时时记录标注记号便结账时确认89月快递费合计约600元
8．影印名片需事印制名片首先确认名片信息请名片公司传真样网发模版确认误出名片名片送达公司妥善保存票备月底帐季度做名片4盒计88元
9办公设备维护保养
10订水时观察公司水情况时送水公司联系送水季度订水150桶
11订购午餐天时确认订购午餐数确保午餐时送季度餐费计14080元
12预定火车票确定出差出差日期点出票时间出差员填写订票申请单领导审核签字时预订火车票通知火车票发车时间票价 13配合二部面试接配合公司通知面试员发短信邮件告诉面试员址时间面试员达热情接准备相关试题引导相关点进行答题面试员登记实情况做记录做文员相关工作
14做办公品出入库节约资量限制办公品发放月底做出办公品领库存报表电话单明细表孙理审核交财务 15月底司机值班表排列 16类月底报表等 17理交代事宜
三月做工作足处希领导指正定会认真改正断改进时增强已力 绩效考核表评
前台接专员绩效考核表
员工姓名：郝艳霞职位：前台文员 部门：总理工作部
点：
评估日期：2014年8 月1 日 2014年 11 月 1 日
1 工作完成情况
2 工作力
3工作态度
请您合适分数写相应方格涂改请涂改者涂改处签字准时送交力资源部
考评者（评）签名：直接级签名：
总理工作部：郝艳霞 日期：20141105
第二篇：酒店前台年度工作总结
年机关事务理局指导接中心李具体领导围绕工作中心切实履行服务职责创造性开展接工作数客事位领导致评圆满完成领导交办项务时方面取定成绩体现方面面作工作总结：
提高认识
酒店行业作项服务工作质宾提供优质舒适餐饮休息环境前台接工作工作首环节代表着酒店第印象前台服务员必须高度认识工作重性始终牢记宾客服务第客完全满意服务宗旨始终面带微笑认真谦接方客思想断提高前台工作重性认识做前台工作立足职工作注重服务环节保证项工作序健康开展
二扎实工作
年工作勤恳扎实严格关前台工作项规定求认真履行前台服务职责积极动开展项工作工作期间时值班迟早退保证接中心正常营业秩序客够礼貌热情友善微笑提出问题建议够耐心解答虚心接受时相关单位积极协调解决妥善处理客投诉广客评事方面够做团结互助友善谐妥善处理生活种问题
三加强学
扎实工作时坚持项文化知识学酒店理法律会计等方面进行系统深入学学力决定走远断学方面工作动性创新性提高适应断变化发展酒店行业
然总结成绩时存缺点全局意识积极动行够强步重点提高
总2014年岁末领导事关心帮助取成绩面新情况新问题需站新起点迎接新困难挑战接厉继续认真履行工作职责断提高业务水创造性开展工作接中心全面发展贡献光热
编家分享更工作总结：
第三篇：酒店前台年终工作总结
酒店前台年终工作总结
酒店前台年终工作总结
岁末年初际回首 2014 年展 2014 禁感慨万千酒店前台年终工作总结年里公司指引前台部门领导力关心帮助事友合作工作学进步作酒店前台年终工作总结：
加强业务培训提高身素质
前台领班事热心帮助力支持业务技水明显提高年终总结酒店前台年终工作总结 前厅作酒店门面作顾客进入酒店必员工直接面顾客定意义说工作态度服务质量反映出酒店服务水理水
前台酒店门面核心部分前厅工作服务员责重时候意疏忽会酒店带济损失日常工作中力认真负责做项工作积极动学更专业知识加强业务技水样业务知识服务技明显提高提供客提供优质服务提升酒店形象
二开源节流控制成做起
开源节流控制成企业基追求公司部门领导带领积极响应酒店号召开展节约节支活动控制成节约费利回收废旧欢迎卡做酒店部员 hse 房入住 sales 带客参观房间利废旧欢迎卡装钥匙减少欢迎
（wwwxdag ■）
第四篇：酒店前台工作总结
酒店前台工作总结
serve as the window of the hotel downstage it is the first impression that the hotel gives a visitor above all we should maintain our best image area area is smile bouncy with us the most beautiful one side greets a visitor let every guest walk into a hotel to be able to experience our sincerity and passion next pay close attention to guest be fond of when the guest walks into a hotel we want to say hello to actively when appellation guest if be frequent visitor is about accurate without the full name that speaks a guest by accident and post this are very important guest met what experience his for this respect and be taken seriously we gather the information such as be fond of of the guest’s habits and customs individual even do his best contented guest invite guest live every time inn can experience accident surprise again provide personalized service when the guest deals with formalities we can care a guest more ask a guest more if be nonlocal guest can explain local local customs more to them introduce the seat of station bazaar tourist attraction actively for them enquire whether the guest is fatigue apace does ace add when the guest returns a house guest room make the rounds of the wards needs to await a few minutes do not let a guest standing at this moment ask a guest to sit down to wait a bit active inquiry guest lives how or it is right the hotel has what opinion do not let a guest feel desolate he communicate further can make guest much portion sweet a variety of discomfort that also can eliminate guest to be encountered in the place in the hotel finally also is the most important the smile serves in communicating a process with the guest want to pay attention to ceremony courtesy when chatting with the guest lower one’s head and often staring at a guest continuously is clodhopping should maintain with the guest timeinterval ground exchanges a look want to listen attentively to the guest’s opinion more do not break guest talk the otherwise in listening attentively to breaks beck in order to show the respect to the guest face a guest to want to smile special when offerring criticism to us when the guest we must maintain smile guest anger is again great our smile also can give guest &ldquo put out a fire &rdquo a lot of problems also are met be readily solved multipurpose and courteous diction treat guest to want to do arrival to greet sound from time to tome go to send sound from time to tome there should be excuse reputation when troublesome guest when with the guest the dialog shows an issue do not argue with the guest be guest fault also want to certain patience explains to him want us to maintain a smile only with respect to the result that can get expect to be less than i think pay attention to detail only make from bagatelle make from the a bit ability can make our job more excellent in the job see mixed guest in and out everyday provide different service for them solve various problems work sometimes very tired really but i feel very contented however very happy i very rejoice to oneself can walk up downstage this one post the job that also is oneself feels clinking pride my true him passion post in the following job i can do good individual job to plan can create here hard piece those who belong to oneself is brilliant
第五篇：酒店前台工作总结范文
酒店前台工作总结范文
how does downstage job summary keep the public house the individual thinks when the hotel is writing the job to sum up downstage answer around move service smile these two keywords it is much more profitless to say have a public house below downstage job sums up model essay offer reference only from the school graduation comes guesthouse of abroad sea xixi works accomplish downstage clerk from clerk of a guest room until rise for old hall assistant manager acquired the knowledge that does not have on book more very much it is me below the job summed up first half of the year 2014 serve as the window of the hotel downstage it is the first impression that the hotel gives a visitor above all we should maintain our best image area area is smile bouncy with us the most beautiful one side greets a visitor let every guest walk into a hotel to be able to experience our sincerity and passion next pay close attention to guest be fond of when the guest walks into a hotel we want to say hello to actively when appellation guest if be frequent visitor is about accurate without the full name that speaks a guest by accident and post this are very important guest met what experience his for this respect and be taken seriously we gather the information such as be fond of of the guest’s habits and customs individual even do his best contented guest invite guest live every time inn can experience accident surprise again provide personalized service when the guest deals with formalities we can care a guest more ask a guest more if be nonlocal guest can explain local local customs more to them introduce the seat of station bazaar tourist attraction actively for them enquire whether the guest is fatigue apace does ace add when the guest returns a house guest room make the rounds of the wards needs to await a few minutes do not let a guest standing at this moment ask a guest to sit down to wait a bit active inquiry guest lives how or it is right the hotel has what opinion do not let a guest feel desolate he communicate further can make guest much portion sweet a variety of discomfort that also can eliminate guest to be encountered in the place in the hotel finally also is the most important the smile serves in communicating a process with the guest want to pay attention to ceremony courtesy when chatting with the guest lower one’s head and often staring at a guest continuously is clodhopping should maintain with the guest timeinterval ground exchanges a look want to listen attentively to the guest’s opinion more do not break guest talk the otherwise in listening attentively to breaks beck in order to show the respect to the guest face a guest to want to smile special when offerring criticism to us when the guest we must maintain smile guest anger is again great our smile also can give guest &ldquo put out a fire &rdquo a lot of problems also are met be readily solved multipurpose and courteous diction treat guest to want to do arrival to greet sound from time to tome go to send sound from time to tome there should be excuse reputation when troublesome guest when with the guest the dialog shows an issue do not argue with the guest be guest fault also want to certain patience explains to him want us to maintain a smile only with respect to the result that can get expect to be less than i think pay attention to detail only make from bagatelle make from the a bit ability can make our job more excellent in the job see mixed guest in and out everyday provide different service for them solve various problems work sometimes very tired really but i feel very contented however very happy i very rejoice to oneself can walk up downstage this one post the job that also is oneself feels clinking pride my true him passion post in the following job i can do good individual job to plan can create here hard piece those who belong to oneself is brilliant
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