国开会计科1380商务英语320秋试题答案（面）
交际语(计10分题2分) 15题根话容选择恰选项
1I＇m really fed up with Larry
AI＇m sorry to hear that
B Really
CHey what＇s up
2Aunt Cindy do you shop online often
A No I don＇t think so
B That＇s a good idea
C Yes It＇s very convenient
3 Are there any disadvantages to shopping online
But I think this problem will be solved soon
AIt makes life easy
BIt takes some time for the stuff you buy online to arrive
CThe stuff you buy online arrives quickly
4 Is there a bank near here
ANo I don＇t like it
B Yes I saw him this morning
C Yes There is one just down the road
5 I＇l1 be away on a business trip Would you mind signing for my express delivery
A I have no time
B Yes I do
C I＇d be happy to
二 词汇结构(计30分题2分)620题阅读面句子ABC三选项中选出填入空白处佳选项
6 We used to cash advances
Ahad
Bhaving
Chave
7 We can＇t manage that you pay for the installation
Aif
Bwhen
C unless
8 The same is true individual proprietorships
Aof
Bto
C at
9 When the rest of the room emotional stay cool and use logic to negotiate
and close
Aget
Bgets
Cgot
10 But Jerry have you really thought this You would essentially be giving
up the company that your greatgrandfather built
A through
Bof
Cabout
11 friends and colleagues greeted each other with that day was Bought
anything today
AThat
BWho
CWhat
12 The franchisor the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
13 Trademarks proprietary service marks and regulations need carefully
Ato be observed
B be observed
Cbeing observed
14 Customers won＇t find store clerks sitting around
Awatching TV or playing cards
B to watch TV or play cards
C watching TV or to play cards
15 The longterm assets are known as assets
Afixed
Bcurrent
Cnet
16 In businesswhatever you do do not illegal benefit
A chase
Bchoose
C challenge
17 Even though hes out of college and still a bit green he is a great
coworker
Aflesh
Bfresh
C flash
18 It will about eight percent more than initially projected
Aspend
B pay
Ccost
19 I＇m still working on a few problems
Airon in
Bto iron at
Cironing out
20 Although he has sought to find a peaceful he is facing more pressure from his business rivals
A solute
Bsolve
C solution
三阅读理解(计40分题4分)2125题阅读列短文ABC三选项中选出正确答案
Cyber Monday rocked while mobile sales roared
The day widely regarded as the Super Bowl of online sales created a record day for retailers including Walmart and marked a shift in shopping preferences as smart phones and tablets drove nearly a third of traffic and for some retailers more than half
Walmart com expects to register its biggest Cyber Monday yet coming off a record Black Friday weekend online Heading into the afternoon Monday the website had already sold out of PlayStation 4 and Xbox One consoles which weren＇t even discounted Significant savings on TVs and tablets also encouraged shopping says Joel Anderson CEo of Walmart com
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week as online deals stretch well beyond Monday
As of 6 pmET sales on Amazon were up 443 over last year while sales at eBay were up 321according to Channel Advisor which tracks thirdparty sellers on eBay and Amazon The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers says Scot Wingo CEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyberthon that drew more than 350000 people to the site The sale promoted as much as 8o off on more than 150 brandsOn Monday sales of Cole Haan and Pandora Jewelry merchandise were strongest CEO Steve Davis says
21 Retailers used mobile devices and drove nearly a third of traffic or even more than half to online shopping As we know that doesn＇t belongto the mobile device
Atablets
Bsmart phones
C personal computer
22 PlayStation 4 and Xbox One consoles were sold out on the afternoon
Monday although they weren＇t even discounted
AeBaycom
BWalmartcom
CAmazoncom
23 According to sales on Amazon were up 443 over last year while sales
at eBay were up 321
A Walmart
B Rue LaLa
C Channel Advisor
24 Cyber Monday deals on Sunday with aCyberthon that drew more than people to the site
A350000
B35000
C3500000
25 We can infer from the passage isn＇t an online retailer
A Sears
B Channel Advisor
C Walmart
2630题阅读面句子根文章容进行判断正确写T错误写F
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator (KPI)One of the most important aspects of a customer service KPI is what is often referred to as the Feel Good Factor Basically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectations Several key points are listed as follows
Know what productsservice you are offering from back to front In other words be an information expert It is okay to say I don＇t know but it should always be followed up by but let me find out or possibly but this person will be able to assist you Whatever the situation may be make sure that you don＇t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body language If you have negative body language when you communicate with others it shows that you don＇t care Two of the most important aspects of positive body language are smiling and eye contact Make sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are saying And of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help them Always look for ways to go above and beyond the expectations of your customers In doing so it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for
26 The goal of customer service is to give customers an experience that meets their expectations
27 Leave your customer with an unanswered question is unacceptable
28 Both positive body language and negative body language are necessary in customer service
29 Eye contact is one of the most important aspects of positive body language
30Going the extra mile to help themin the last paragraph means going a long way to help them
四写作(计20分)
31根求完成作文
According to the sample letter above and based on the following information you are required to write an invitation letter to your business partners and invite them to China
(1) Your name and position Simon Zhang President of Tianjin Trust Int＇l Trade Co Ltd
(2) Your business partners MrJames Laird and Mr Luke Smith
(3)Time of visit between Jan28 and Feb4
(4)Purpose of visit potential financing
(5)Expenses to be borne by your business partners
国家开放学2020年秋季学期期末统考试
1391商务英语4试题答案评分标准
2021年1月
交际语(计10分题2分)15题根话容选择恰选项
1C 2C 3B 4C 5C
二词汇结构(计30分题2分)620题阅读面句子ABC三选项中选出填空白处佳选项
6C 7C 8B 9A 10A 11C 12B 13A
14A 15A 16A 17B 18C 19C 20C
三阅读理解(计40分题4分)2125题阅读短文根短文容ABC三选项中选出正确答案
21C 22B 23C 24A 25B
2630题阅读短文根短文容进行判断正确写T错误写F
26F 27T 28F 29T 30F
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档
交际语(计10分题2分) 15题根话容选择恰选项
1I＇m really fed up with Larry
AI＇m sorry to hear that
B Really
CHey what＇s up
2Aunt Cindy do you shop online often
A No I don＇t think so
B That＇s a good idea
C Yes It＇s very convenient
3 Are there any disadvantages to shopping online
But I think this problem will be solved soon
AIt makes life easy
BIt takes some time for the stuff you buy online to arrive
CThe stuff you buy online arrives quickly
4 Is there a bank near here
ANo I don＇t like it
B Yes I saw him this morning
C Yes There is one just down the road
5 I＇l1 be away on a business trip Would you mind signing for my express delivery
A I have no time
B Yes I do
C I＇d be happy to
二 词汇结构(计30分题2分)620题阅读面句子ABC三选项中选出填入空白处佳选项
6 We used to cash advances
Ahad
Bhaving
Chave
7 We can＇t manage that you pay for the installation
Aif
Bwhen
C unless
8 The same is true individual proprietorships
Aof
Bto
C at
9 When the rest of the room emotional stay cool and use logic to negotiate
and close
Aget
Bgets
Cgot
10 But Jerry have you really thought this You would essentially be giving
up the company that your greatgrandfather built
A through
Bof
Cabout
11 friends and colleagues greeted each other with that day was Bought
anything today
AThat
BWho
CWhat
12 The franchisor the franchisee should observe the regulations to make the business go well
Aor
Bas well as
Ceither
13 Trademarks proprietary service marks and regulations need carefully
Ato be observed
B be observed
Cbeing observed
14 Customers won＇t find store clerks sitting around
Awatching TV or playing cards
B to watch TV or play cards
C watching TV or to play cards
15 The longterm assets are known as assets
Afixed
Bcurrent
Cnet
16 In businesswhatever you do do not illegal benefit
A chase
Bchoose
C challenge
17 Even though hes out of college and still a bit green he is a great
coworker
Aflesh
Bfresh
C flash
18 It will about eight percent more than initially projected
Aspend
B pay
Ccost
19 I＇m still working on a few problems
Airon in
Bto iron at
Cironing out
20 Although he has sought to find a peaceful he is facing more pressure from his business rivals
A solute
Bsolve
C solution
三阅读理解(计40分题4分)2125题阅读列短文ABC三选项中选出正确答案
Cyber Monday rocked while mobile sales roared
The day widely regarded as the Super Bowl of online sales created a record day for retailers including Walmart and marked a shift in shopping preferences as smart phones and tablets drove nearly a third of traffic and for some retailers more than half
Walmart com expects to register its biggest Cyber Monday yet coming off a record Black Friday weekend online Heading into the afternoon Monday the website had already sold out of PlayStation 4 and Xbox One consoles which weren＇t even discounted Significant savings on TVs and tablets also encouraged shopping says Joel Anderson CEo of Walmart com
Retailers from Target to Sears are fast evolving Cyber Monday into something more akin to Cyber Week as online deals stretch well beyond Monday
As of 6 pmET sales on Amazon were up 443 over last year while sales at eBay were up 321according to Channel Advisor which tracks thirdparty sellers on eBay and Amazon The online marketplaces are doing well in part because shoppers are heading to those sites to find popular products that are selling out at regular retailers says Scot Wingo CEO of Channel Advisor
Flashsale site Rue La La started Cyber Monday deals on Sunday with aCyberthon that drew more than 350000 people to the site The sale promoted as much as 8o off on more than 150 brandsOn Monday sales of Cole Haan and Pandora Jewelry merchandise were strongest CEO Steve Davis says
21 Retailers used mobile devices and drove nearly a third of traffic or even more than half to online shopping As we know that doesn＇t belongto the mobile device
Atablets
Bsmart phones
C personal computer
22 PlayStation 4 and Xbox One consoles were sold out on the afternoon
Monday although they weren＇t even discounted
AeBaycom
BWalmartcom
CAmazoncom
23 According to sales on Amazon were up 443 over last year while sales
at eBay were up 321
A Walmart
B Rue LaLa
C Channel Advisor
24 Cyber Monday deals on Sunday with aCyberthon that drew more than people to the site
A350000
B35000
C3500000
25 We can infer from the passage isn＇t an online retailer
A Sears
B Channel Advisor
C Walmart
2630题阅读面句子根文章容进行判断正确写T错误写F
A challenge in working in customer service is to ensure that you have focused your attention on the right key areas measured by the right Key Performance Indicator (KPI)One of the most important aspects of a customer service KPI is what is often referred to as the Feel Good Factor Basically the goal is not only to help the customer have a good experience but to offer an experience that exceeds expectations Several key points are listed as follows
Know what productsservice you are offering from back to front In other words be an information expert It is okay to say I don＇t know but it should always be followed up by but let me find out or possibly but this person will be able to assist you Whatever the situation may be make sure that you don＇t leave your customer with an unanswered question
Most of the communication that you relay to others is done through body language If you have negative body language when you communicate with others it shows that you don＇t care Two of the most important aspects of positive body language are smiling and eye contact Make sure to look your customers in the eyeIt shows that we are listening to them and hearing what they are saying And of course smiling is more inviting than a blank look or frown
Nothing surprises your customers more than an employee going the extra mile to help them Always look for ways to go above and beyond the expectations of your customers In doing so it helps them to know that you care and it will leave them with the Feel Good Factor that you are searching for
26 The goal of customer service is to give customers an experience that meets their expectations
27 Leave your customer with an unanswered question is unacceptable
28 Both positive body language and negative body language are necessary in customer service
29 Eye contact is one of the most important aspects of positive body language
30Going the extra mile to help themin the last paragraph means going a long way to help them
四写作(计20分)
31根求完成作文
According to the sample letter above and based on the following information you are required to write an invitation letter to your business partners and invite them to China
(1) Your name and position Simon Zhang President of Tianjin Trust Int＇l Trade Co Ltd
(2) Your business partners MrJames Laird and Mr Luke Smith
(3)Time of visit between Jan28 and Feb4
(4)Purpose of visit potential financing
(5)Expenses to be borne by your business partners
国家开放学2020年秋季学期期末统考试
1391商务英语4试题答案评分标准
2021年1月
交际语(计10分题2分)15题根话容选择恰选项
1C 2C 3B 4C 5C
二词汇结构(计30分题2分)620题阅读面句子ABC三选项中选出填空白处佳选项
6C 7C 8B 9A 10A 11C 12B 13A
14A 15A 16A 17B 18C 19C 20C
三阅读理解(计40分题4分)2125题阅读短文根短文容ABC三选项中选出正确答案
21C 22B 23C 24A 25B
2630题阅读短文根短文容进行判断正确写T错误写F
26F 27T 28F 29T 30F
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档