2020年1月1380国开电科商务英语3期末考试试题答案
交际语(题2分10分) 15题：选择正确语句完成面话答案序号写答题纸
1―Excuse me______________
―It stands for strengths weaknesses opportunities and threats
Ahow do you know by SWOT？
Bwhat do you mean by SWOT？
Cwhat is your meaning by SWOT？
[答案]B
2―Kathy I＇d like you to meet Maggie Jacobs
―____________ MaggieYou＇re doing a great job
AI＇m pleased to meet you
BIt＇s great to see you again
CI＇m happy to meet you too
[答案]A
3―___________________
―Well it is a separate departmentBut there are two laboratories one at each production plant
AWhat about the training manager and the human resources manager？
BWhat about the board of directors and the chairman？
CWhat about the Research and Development Department？
[答案]C
4―Good afternoonCan I help you？
―___________________
―A deposit account or a current account？
AThank youI＇d like to order a checkbook
BSorry I don＇t have a bank account at all
CYes I＇d like to open an account
[答案]C
5―___________________
―Usually the similar contracts signed with other consignees are based on 12months
AWhat is the deadline for the construction？
BHow long is your consignment term normally？
CWhat do you think of the paperwork for the contract？
[答案]B
二词汇语法(题2分30分) 620题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
6When you sent in your report you also have to file a report___________________your trip
Awhich summarize
Bsummarizing
Csummarize
[答案]B
7One of the ways to help you stay energized is to engage in a quick conversation with highenergy colleagues because their positive energy may___________________you
Arefresh
Baffect
Cdiscourage
[答案]A
8The organization started with a small number of children___________________ten to twelve
Abeing aged
Baged
Caging
[答案]B
9Often teams can tackle problems more quickly than___________________you can accomplish on your own
Awhat
Bthat
Cwhich
[答案]A
10Sometimes a situation will___________________a direct style of management
Acall out
Bcall on
Ccall for
[答案]C
11I have monthly remittances___________________to me from the Canada Embassy and I＇d like to have the money paid into an account
Asent
Bsend
Cbeing sent
[答案]A
12One of the advantages of online banking is that it allows you to___________________money between accounts effectively
Adeposit
Bpay
Ctransfer
[答案]C
13I think our marketing team is___________________and the aftersales service is fast and effective
Aqualifying
Bqualified
Cbeing qualified
[答案]B
14Please find enclosed our brochure and other leaflets___________________our range of services
Aoutlined
Boutline
Coutlining
[答案]C
15Serving overseas customers may often be done by phones faxes letters or emails________so many personal visits
Ainstead
Bwith
Cwithout
[答案]C
16No not reallyIt is becoming more important with the___________________economy
Aever grown
Bever to grow
Cever growing
[答案]C
17The total cost in log is ties in China is still higher than that in many other______countries
Aindustrialized
Bindividualized
Cimperialized
[答案]A
18They___________________the royalties including patent right proprietary technology copy right trademark right and soon
Apoint to
Brefer to
Cshow to
[答案]B
19If you need other tax registrations in addition to the ABN you may need to provide ___________________information
Aaccidental
Badditional
Caddictive
[答案]B
20___________________you＇d have to tell me how large your order is going to be
AI＇m nervous
BI＇m worried
CI＇m afraid
[答案]C
三阅读理解(题4分40分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage l
In business people have to deal in person with all kinds of peopleWhen talking to people within your company who don＇t speak your language you may
have to use Englishthese people maybe colleagues or coworkerswho may work with you in your own department in another part of the building or in another branchAnd you may also have to deal with people from outside the organization：clients suppliers visitors and members of the publicMoreover these people maybe friends or strangerspeople of your own age or people who are younger or older than you
The relationship you have with a person determines the kind of language you useFor example it＇s not appropriate to sayHi how are you’when meeting the Managing Director of a large company or to sayGood morning it＇s a great pleasure to meet you when being introduced to a person you＇ll be working closely within the same team
People usually for man impression of you from the way you speak and be havenot just from the way you do your workPeople in different countries have different ideas of what sounds friendly polite or sincereand of what sounds rude or unfriendlyGood manners in your culture maybe considered bad manners in anotherSometimes your body languagegestures and expressions may tell people more about you than the words you use
21The topic of the passage is
Aselfimage in business situation
Bthe importance of appropriate choice of language
Cdealing with people in business
[答案]C
22The language you use when talking with people in business is decided by
Ayour relationship with the particular person
Byourself
Cyour boss
[答案]A
23People usually for man impression of you from
Ayour way of doing jobs
Byour language and manners
Cyour facial expressions
[答案]B
24Good manners in your culture maybe considered bad manners in anotherGood manners in this statement mean
Ato be have politely
Bto be have lovely
Cto be have aggressively
[答案]A
25The message of the article is that
Adealing with people successfully in business is not easy
Bclients with different cultural background is most challenging
Clanguage plays a very important role in setting up business relationship
[答案]A
2630题：根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
There are eight traditional functions of marketing：
(1)Buying：A marketerfocusesonbuyers’needsanddesiresinordertodecidewhat products to make availableUnderstanding buyers’ behavior is of great importance
(2) Selling：Marketers usually view selling as a persuasive activity that is completed through promotionSelling includes personal sellingadvertisingand other selling methodsIt is probably the function of marketing that we most often see in our daily life
(3) Transporting：Transporting is physically moving the product from the seller to the buyerMarketers focus on transporting costs and services
(4) Storing：Like transporting storing is an aspect of the physical distribution of productsStoring includes warehousing activitiesWarehouses hold products for long periods sometimes in order to create time utility
(5) Grading：Grading involves sorting products according to size and qualityThis makes buying and selling easier because it reduces the need for inspection and sampling
(6) Financing：For many products such as automobiles fridges and new homes the purchase is facilitated when the marketer provides credit that makes the purchasing of the product possible
(7) Marketing research：Through research marketers may find out the need for new products and servicesBy gathering information on a regular basis they can better plancarryout and control marketing activities
(8) Risk taking：It involves bearing the uncertainties that are part of the marketing processMost marketing decisions result in either successor failure that is associated with risk
26It is very important to understand buyers’ behavior
[答案]T
27Marketers usually use different selling methods
[答案]T
28Marketers ignore transporting costs and services
[答案]F
29Both transporting and storing are the aspects of the physical distribution of products
[答案]T
30Marketers provide credit that makes the purchasing of automobiles bridges and new homes possible
[答案]F
四写作(篇作文20分)
31根求写作文
Suppose you are HenryLast monthyou bought a Canon digital camera from JDcom and found that the lens didn＇t work properlyYou asked for a new one and found that there were some scratches on the screen when the new camera arrivedYou are writing to complain about it：
describe the problems clearly
ask for a replacement of the camera
ask for compensation or a 10discount
end the complaint letter
备注翻译：
假设亨利月京东买台佳数码相机发现镜头正常工作求换新新相机货时发现屏幕划痕写信抱怨：
清楚描述问题
求更换相机
求赔偿10折扣
结束投诉信
参考答案：
Dear Sales Manager
This is Henry Last month I bought a Canon digital camera on JDcom When the new camera arrived I found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according to the contract or give me a 10 discount
I hope my complaint can get the company＇s attention and be resolved as soon as possible
Complainant Henry
December 30 201931根求写作文
Suppose you are HenryLast monthyou bought a Canon digital camera from JDcom and found that the lens didn＇t work properlyYou asked for a new one and found that there were some scratches on the screen when the new camera arrivedYou are writing to complain about it：
describe the problems clearly
ask for a replacement of the camera
ask for compensation or a 10discount
end the complaint letter
备注翻译：
假设亨利月京东买台佳数码相机发现镜头正常工作求换新新相机货时发现屏幕划痕写信抱怨：
清楚描述问题
求更换相机
求赔偿10折扣
结束投诉信
参考答案：
Dear Sales Manager
This is Henry Last month I bought a Canon digital camera on JDcom When the new camera arrived I found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according to the contract or give me a 10 discount
I hope my complaint can get the company＇s attention and be resolved as soon as possible
Complainant Henry
December 30 2019
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交际语(题2分10分) 15题：选择正确语句完成面话答案序号写答题纸
1―Excuse me______________
―It stands for strengths weaknesses opportunities and threats
Ahow do you know by SWOT？
Bwhat do you mean by SWOT？
Cwhat is your meaning by SWOT？
[答案]B
2―Kathy I＇d like you to meet Maggie Jacobs
―____________ MaggieYou＇re doing a great job
AI＇m pleased to meet you
BIt＇s great to see you again
CI＇m happy to meet you too
[答案]A
3―___________________
―Well it is a separate departmentBut there are two laboratories one at each production plant
AWhat about the training manager and the human resources manager？
BWhat about the board of directors and the chairman？
CWhat about the Research and Development Department？
[答案]C
4―Good afternoonCan I help you？
―___________________
―A deposit account or a current account？
AThank youI＇d like to order a checkbook
BSorry I don＇t have a bank account at all
CYes I＇d like to open an account
[答案]C
5―___________________
―Usually the similar contracts signed with other consignees are based on 12months
AWhat is the deadline for the construction？
BHow long is your consignment term normally？
CWhat do you think of the paperwork for the contract？
[答案]B
二词汇语法(题2分30分) 620题：阅读面句子 三选项中选出填入空白处正确选项答案序号写答题纸
6When you sent in your report you also have to file a report___________________your trip
Awhich summarize
Bsummarizing
Csummarize
[答案]B
7One of the ways to help you stay energized is to engage in a quick conversation with highenergy colleagues because their positive energy may___________________you
Arefresh
Baffect
Cdiscourage
[答案]A
8The organization started with a small number of children___________________ten to twelve
Abeing aged
Baged
Caging
[答案]B
9Often teams can tackle problems more quickly than___________________you can accomplish on your own
Awhat
Bthat
Cwhich
[答案]A
10Sometimes a situation will___________________a direct style of management
Acall out
Bcall on
Ccall for
[答案]C
11I have monthly remittances___________________to me from the Canada Embassy and I＇d like to have the money paid into an account
Asent
Bsend
Cbeing sent
[答案]A
12One of the advantages of online banking is that it allows you to___________________money between accounts effectively
Adeposit
Bpay
Ctransfer
[答案]C
13I think our marketing team is___________________and the aftersales service is fast and effective
Aqualifying
Bqualified
Cbeing qualified
[答案]B
14Please find enclosed our brochure and other leaflets___________________our range of services
Aoutlined
Boutline
Coutlining
[答案]C
15Serving overseas customers may often be done by phones faxes letters or emails________so many personal visits
Ainstead
Bwith
Cwithout
[答案]C
16No not reallyIt is becoming more important with the___________________economy
Aever grown
Bever to grow
Cever growing
[答案]C
17The total cost in log is ties in China is still higher than that in many other______countries
Aindustrialized
Bindividualized
Cimperialized
[答案]A
18They___________________the royalties including patent right proprietary technology copy right trademark right and soon
Apoint to
Brefer to
Cshow to
[答案]B
19If you need other tax registrations in addition to the ABN you may need to provide ___________________information
Aaccidental
Badditional
Caddictive
[答案]B
20___________________you＇d have to tell me how large your order is going to be
AI＇m nervous
BI＇m worried
CI＇m afraid
[答案]C
三阅读理解(题4分40分)
2125题：阅读列短文ABC三选项中选出正确答案答案序号写答题纸
Passage l
In business people have to deal in person with all kinds of peopleWhen talking to people within your company who don＇t speak your language you may
have to use Englishthese people maybe colleagues or coworkerswho may work with you in your own department in another part of the building or in another branchAnd you may also have to deal with people from outside the organization：clients suppliers visitors and members of the publicMoreover these people maybe friends or strangerspeople of your own age or people who are younger or older than you
The relationship you have with a person determines the kind of language you useFor example it＇s not appropriate to sayHi how are you’when meeting the Managing Director of a large company or to sayGood morning it＇s a great pleasure to meet you when being introduced to a person you＇ll be working closely within the same team
People usually for man impression of you from the way you speak and be havenot just from the way you do your workPeople in different countries have different ideas of what sounds friendly polite or sincereand of what sounds rude or unfriendlyGood manners in your culture maybe considered bad manners in anotherSometimes your body languagegestures and expressions may tell people more about you than the words you use
21The topic of the passage is
Aselfimage in business situation
Bthe importance of appropriate choice of language
Cdealing with people in business
[答案]C
22The language you use when talking with people in business is decided by
Ayour relationship with the particular person
Byourself
Cyour boss
[答案]A
23People usually for man impression of you from
Ayour way of doing jobs
Byour language and manners
Cyour facial expressions
[答案]B
24Good manners in your culture maybe considered bad manners in anotherGood manners in this statement mean
Ato be have politely
Bto be have lovely
Cto be have aggressively
[答案]A
25The message of the article is that
Adealing with people successfully in business is not easy
Bclients with different cultural background is most challenging
Clanguage plays a very important role in setting up business relationship
[答案]A
2630题：根短文容判断出语句否正确正确写T错误写F答案写答题纸
Passage 2
There are eight traditional functions of marketing：
(1)Buying：A marketerfocusesonbuyers’needsanddesiresinordertodecidewhat products to make availableUnderstanding buyers’ behavior is of great importance
(2) Selling：Marketers usually view selling as a persuasive activity that is completed through promotionSelling includes personal sellingadvertisingand other selling methodsIt is probably the function of marketing that we most often see in our daily life
(3) Transporting：Transporting is physically moving the product from the seller to the buyerMarketers focus on transporting costs and services
(4) Storing：Like transporting storing is an aspect of the physical distribution of productsStoring includes warehousing activitiesWarehouses hold products for long periods sometimes in order to create time utility
(5) Grading：Grading involves sorting products according to size and qualityThis makes buying and selling easier because it reduces the need for inspection and sampling
(6) Financing：For many products such as automobiles fridges and new homes the purchase is facilitated when the marketer provides credit that makes the purchasing of the product possible
(7) Marketing research：Through research marketers may find out the need for new products and servicesBy gathering information on a regular basis they can better plancarryout and control marketing activities
(8) Risk taking：It involves bearing the uncertainties that are part of the marketing processMost marketing decisions result in either successor failure that is associated with risk
26It is very important to understand buyers’ behavior
[答案]T
27Marketers usually use different selling methods
[答案]T
28Marketers ignore transporting costs and services
[答案]F
29Both transporting and storing are the aspects of the physical distribution of products
[答案]T
30Marketers provide credit that makes the purchasing of automobiles bridges and new homes possible
[答案]F
四写作(篇作文20分)
31根求写作文
Suppose you are HenryLast monthyou bought a Canon digital camera from JDcom and found that the lens didn＇t work properlyYou asked for a new one and found that there were some scratches on the screen when the new camera arrivedYou are writing to complain about it：
describe the problems clearly
ask for a replacement of the camera
ask for compensation or a 10discount
end the complaint letter
备注翻译：
假设亨利月京东买台佳数码相机发现镜头正常工作求换新新相机货时发现屏幕划痕写信抱怨：
清楚描述问题
求更换相机
求赔偿10折扣
结束投诉信
参考答案：
Dear Sales Manager
This is Henry Last month I bought a Canon digital camera on JDcom When the new camera arrived I found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according to the contract or give me a 10 discount
I hope my complaint can get the company＇s attention and be resolved as soon as possible
Complainant Henry
December 30 201931根求写作文
Suppose you are HenryLast monthyou bought a Canon digital camera from JDcom and found that the lens didn＇t work properlyYou asked for a new one and found that there were some scratches on the screen when the new camera arrivedYou are writing to complain about it：
describe the problems clearly
ask for a replacement of the camera
ask for compensation or a 10discount
end the complaint letter
备注翻译：
假设亨利月京东买台佳数码相机发现镜头正常工作求换新新相机货时发现屏幕划痕写信抱怨：
清楚描述问题
求更换相机
求赔偿10折扣
结束投诉信
参考答案：
Dear Sales Manager
This is Henry Last month I bought a Canon digital camera on JDcom When the new camera arrived I found that the lens was not working properly and there were some scratches on the screen I strongly request the company to replace my camera and compensate me according to the contract or give me a 10 discount
I hope my complaint can get the company＇s attention and be resolved as soon as possible
Complainant Henry
December 30 2019
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档