国家开放学科理英语4台机考真题答案
第十套
说明：整理2024年7月30日适国家开放学科学员台期末机考考试前5题相整套相
第部分试题原题
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1—Could I borrow your iPad for a few hours
—________Enjoy your time
ANo I am sorry
BSure here you are
CIt doesn’t matter
2—Don’t worry MumThe doctor said it was only a common cold
—________ I’ll tell Dad there’s nothing serious
AWhat a relief
BHow surprising
CI’m so sorry
3—I think we’ll have to talk laterI’ve got to go nowGreat seeing you
—_________________
ANice meeting you
BGood idea
CYou must be joking
4—You have to believe in yourselfNo one else will if you don’t
—________Confidence is really important
AIt’s not my cup of tea
BI don’t think so
CI couldn’t agree more
5—Scott I’d like to have your opinions about my written report
—________But I have one suggestion
AThat’s a good idea
BYou are too modest
CIt looks fine to me
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1It’s about my new role as project coordinator that I’m______
Ataking off
Btaking on
Ctaking away
2The responsibilities in handbook______that managers have to be concerned with efficiency and effectiveness in the work process
Aimply
Bindicate
Cinterrupt
3I have no idea ______ you mean
Awhat
Bthat
Chow
4Men and women in the team are interested in different thingswe should avoid ______ them something they don’t want
Agive
Bgiving
CBeing able to
5The director says to me ______ argue with customers
ADo
BCan’t
CDon’t
6______foster a creative culture it is important to find the right employees during the recruitment process and bring them into the company
AWith the purpose of
BIn order that
CIn order to
7Regular and concrete feedback is important when ______ with a worker who is not performing up to her potential
Ato deal
Bdealing
Cdealt
8Their economy is export______
Aoriented
Borientating
Corientation
9Please ______ your hand if you have any question at all
Araise
Brise
Carise
10At a rough ______ we will take another four weeks to finish this plan
Aestimate
Bvalue
Camount
11Greater employee satisfaction ______ higher performance
Adistributes to
Battributes to
Ccontributes to
12I think a big part of it is ______ we know how to have fun on the job
Athat
Bwhich
Cwhy
13The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy’s restaurant
Athese
Bthose
Cwhich
14The leader ______ at creating opportunities to provide rewards recognition and thanks to his or her staff
Aexceeds
Bexcellent
Cexcels
15All the ______ guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The meaning of communication goes a lot deeper than people often thinkCommunication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the message Send reinforcements we’re going to advance back to his Command Center through a long chain of subordinatesWhen the message finally reached the Command Center it had mutated to become Send three and fourpence we’re going to a dance The reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failureEach has its own indicative signs
•The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or (most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be under staffing
If the inverse happens there will be a surplus of stocks and over staffing
•The second type is executive failure where communication to trigger specific eventsactions is either late lacking or in errorThe symptoms of this are a general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
•The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staffCreativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What does the phrase confirming reception of the sent messages mean in Paragraph 1
ATo make sure that the messages are sent to the right receivers
BTo make sure that the messages are fully understood
CTo make sure that the messages are correctly understood by the right receivers
[单选题]◆In the famous British Army Commander story which step probably was right in the communication chain
AConceiving
BSending
CReceiving
[单选题]◆What is Chinese whispers
AWho whispers in Chinese
BA game to pass messages around in a whisper
CChinese people who don’t normally talk very loudly
[单选题]◆When doesallocative successhappen
AThe right information goes to the right place
BA company gathers information from under staffing departments
CThe correct information will be sent by the right department
[单选题]◆According to the last paragraph what result will be caused by human failure
AIncreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements support their personal and professional development and motivate and empower them to perform their work effectivelyPerformance management helps employees to develop their understanding knowledge and skills so that they can contribute to the achievement of the enterprise’s goals and gain personal and job satisfactionIt is a vital part of any quality human resource system
Every enterprise wants and should expect high performance from each employeeThe elements of a competencybased performance management system will if implemented well enable high performance which will define enterprise and personal success
Using performance management processes an enterprise can be better placed to meet competitive challengesThis is done by
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ’performance appraisal’Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standardsIt is a systematic process of feedback on an employee’s work performance and agreement to future training plans job goals and job aspirations
To be effective a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goalsUnits of competency provide a very effective tool for setting benchmarks or criteria for work performanceThe performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Performance management is a very important part of any quality human resource system
[判断题]◆The aim of performance management is to punish unqualified employees
[判断题]◆An enterprise can be better placed to meet competitive challenges by providing the education training and feedback required by employees for example
[判断题]◆Every enterprise can expect high performance from each employee
[判断题]◆Performance management is also called performance appraisal
第五题写作(问答题)
(写作题题计20分根求完成篇作文)
Write an essay with at least 100 words onThe Importance of Having a Sense of Team Responsibility
第二部分试题答案
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1—Could I borrow your iPad for a few hours(红色字体题正确答案选项)
—________Enjoy your time
ANo I am sorry
BSure here you are
CIt doesn’t matter
2—Don’t worry MumThe doctor said it was only a common cold(红色字体题正确答案选项)
—________ I’ll tell Dad there’s nothing serious
AWhat a relief
BHow surprising
CI’m so sorry
3—I think we’ll have to talk laterI’ve got to go nowGreat seeing you(红色字体题正确答案选项)
—_________________
ANice meeting you
BGood idea
CYou must be joking
4—You have to believe in yourselfNo one else will if you don’t(红色字体题正确答案选项)
—________Confidence is really important
AIt’s not my cup of tea
BI don’t think so
CI couldn’t agree more
5—Scott I’d like to have your opinions about my written report(红色字体题正确答案选项)
—________But I have one suggestion
AThat’s a good idea
BYou are too modest
CIt looks fine to me
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1It’s about my new role as project coordinator that I’m______(红色字体题正确答案选项)
Ataking off
Btaking on
Ctaking away
2The responsibilities in handbook______that managers have to be concerned with efficiency and effectiveness in the work process(红色字体题正确答案选项)
Aimply
Bindicate
Cinterrupt
3I have no idea ______ you mean(红色字体题正确答案选项)
Awhat
Bthat
Chow
4Men and women in the team are interested in different thingswe should avoid ______ them something they don’t want(红色字体题正确答案选项)
Agive
Bgiving
CBeing able to
5The director says to me ______ argue with customers(红色字体题正确答案选项)
ADo
BCan’t
CDon’t
6______foster a creative culture it is important to find the right employees during the recruitment process and bring them into the company(红色字体题正确答案选项)
AWith the purpose of
BIn order that
CIn order to
7Regular and concrete feedback is important when ______ with a worker who is not performing up to her potential(红色字体题正确答案选项)
Ato deal
Bdealing
Cdealt
8Their economy is export______(红色字体题正确答案选项)
Aoriented
Borientating
Corientation
9Please ______ your hand if you have any question at all(红色字体题正确答案选项)
Araise
Brise
Carise
10At a rough ______ we will take another four weeks to finish this plan(红色字体题正确答案选项)
Aestimate
Bvalue
Camount
11Greater employee satisfaction ______ higher performance(红色字体题正确答案选项)
Adistributes to
Battributes to
Ccontributes to
12I think a big part of it is ______ we know how to have fun on the job(红色字体题正确答案选项)
Athat
Bwhich
Cwhy
13The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy’s restaurant(红色字体题正确答案选项)
Athese
Bthose
Cwhich
14The leader ______ at creating opportunities to provide rewards recognition and thanks to his or her staff(红色字体题正确答案选项)
Aexceeds
Bexcellent
Cexcels
15All the ______ guests are seated in the front row(红色字体题正确答案选项)
Adistinguishing
Bextinguishing
Cdistinguished
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The meaning of communication goes a lot deeper than people often thinkCommunication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the message Send reinforcements we’re going to advance back to his Command Center through a long chain of subordinatesWhen the message finally reached the Command Center it had mutated to become Send three and fourpence we’re going to a dance The reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failureEach has its own indicative signs
•The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or (most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be under staffingIf the inverse happens there will be a surplus of stocks and over staffing
•The second type is executive failure where communication to trigger specific eventsactions is either late lacking or in errorThe symptoms of this are a general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
•The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staffCreativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What does the phrase confirming reception of the sent messages mean in Paragraph 1(红色字体题正确答案选项)
ATo make sure that the messages are sent to the right receivers
BTo make sure that the messages are fully understood
CTo make sure that the messages are correctly understood by the right receivers
[单选题]◆In the famous British Army Commander story which step probably was right in the communication chain(红色字体题正确答案选项)
AConceiving
BSending
CReceiving
[单选题]◆What is Chinese whispers(红色字体题正确答案选项)
AWho whispers in Chinese
BA game to pass messages around in a whisper
CChinese people who don’t normally talk very loudly
[单选题]◆When doesallocative successhappen(红色字体题正确答案选项)
AThe right information goes to the right place
BA company gathers information from under staffing departments
CThe correct information will be sent by the right department
[单选题]◆According to the last paragraph what result will be caused by human failure(红色字体题正确答案选项)
AIncreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements support their personal and professional development and motivate and empower them to perform their work effectivelyPerformance management helps employees to develop their understanding knowledge and skills so that they can contribute to the achievement of the enterprise’s goals and gain personal and job satisfactionIt is a vital part of any quality human resource system
Every enterprise wants and should expect high performance from each employeeThe elements of a competencybased performance management system will if implemented well enable high performance which will define enterprise and personal successUsing performance management processes an enterprise can be better placed to meet competitive challengesThis is done by
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ’performance appraisal’Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standardsIt is a systematic process of feedback on an employee’s work performance and agreement to future training plans job goals and job aspirations
To be effective a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goalsUnits of competency provide a very effective tool for setting benchmarks or criteria for work performanceThe performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Performance management is a very important part of any quality human resource system(红色字体题正确答案选项)
[答案]T
[判断题]◆The aim of performance management is to punish unqualified employees(红色字体题正确答案选项)
[答案]F
[判断题]◆An enterprise can be better placed to meet competitive challenges by providing the education training and feedback required by employees for example(红色字体题正确答案选项)
[答案]T
[判断题]◆Every enterprise can expect high performance from each employee(红色字体题正确答案选项)
[答案]F
[判断题]◆Performance management is also called performance appraisal(红色字体题正确答案选项)
[答案]F
第五题写作(问答题)
(写作题题计20分根求完成篇作文)
Write an essay with at least 100 words onThe Importance of Having a Sense of Team Responsibility
标准答案
There is no doubt that Team Responsibility plays an indispensable role in personal development for instance in the workplace
There are several factors accounting for this perspective and the following are the most typical onesFirst and foremost a strong sense of Team Responsibility is helpful to develop harmonious interpersonal relationshipsAs we all know we are very likely to spend more time with our colleagues than our families after entering the workplaceTherefore the sound working atmosphere and interpersonal relationships among employees are crucial to both physical and mental pleasureIn addition Team Responsibility can improve efficiencyIn the fastpaced modern society time is money and efficiency holds the key to saving timeAs the saying goes two heads are better than oneSo great importance should be attached to the cultivation of the sense of Team Responsibility and we will eventually benefit from it
From what has been mentioned above we can come to the conclusion that the sense of Team Responsibility is a kind of good personal quality which deserves our attention
标准答案二
Whether team members have a sense of responsibility and a strong sense of responsibility is related to the development of the whole team and sometimes even to the survival of the teamSo we must cultivate and strengthen the sense of responsibility of team membersHow to strengthen employees’ sense of responsibility
1Establish a strict workflow
The team should establish a strict work process so that employees can work according to rules and have a clear targetIn this way the team can measure whether the members are conscientious in completing the task
2Encourage employees to feel important in the enterprise
The boss’s recognition of employees will give them great encouragementThis kind of encouragement can make employees love their work more strengthen their sense of ownership and enhance their sense of identity and belonging to the enterprise
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第十套
说明：整理2024年7月30日适国家开放学科学员台期末机考考试前5题相整套相
第部分试题原题
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1—Could I borrow your iPad for a few hours
—________Enjoy your time
ANo I am sorry
BSure here you are
CIt doesn’t matter
2—Don’t worry MumThe doctor said it was only a common cold
—________ I’ll tell Dad there’s nothing serious
AWhat a relief
BHow surprising
CI’m so sorry
3—I think we’ll have to talk laterI’ve got to go nowGreat seeing you
—_________________
ANice meeting you
BGood idea
CYou must be joking
4—You have to believe in yourselfNo one else will if you don’t
—________Confidence is really important
AIt’s not my cup of tea
BI don’t think so
CI couldn’t agree more
5—Scott I’d like to have your opinions about my written report
—________But I have one suggestion
AThat’s a good idea
BYou are too modest
CIt looks fine to me
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1It’s about my new role as project coordinator that I’m______
Ataking off
Btaking on
Ctaking away
2The responsibilities in handbook______that managers have to be concerned with efficiency and effectiveness in the work process
Aimply
Bindicate
Cinterrupt
3I have no idea ______ you mean
Awhat
Bthat
Chow
4Men and women in the team are interested in different thingswe should avoid ______ them something they don’t want
Agive
Bgiving
CBeing able to
5The director says to me ______ argue with customers
ADo
BCan’t
CDon’t
6______foster a creative culture it is important to find the right employees during the recruitment process and bring them into the company
AWith the purpose of
BIn order that
CIn order to
7Regular and concrete feedback is important when ______ with a worker who is not performing up to her potential
Ato deal
Bdealing
Cdealt
8Their economy is export______
Aoriented
Borientating
Corientation
9Please ______ your hand if you have any question at all
Araise
Brise
Carise
10At a rough ______ we will take another four weeks to finish this plan
Aestimate
Bvalue
Camount
11Greater employee satisfaction ______ higher performance
Adistributes to
Battributes to
Ccontributes to
12I think a big part of it is ______ we know how to have fun on the job
Athat
Bwhich
Cwhy
13The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy’s restaurant
Athese
Bthose
Cwhich
14The leader ______ at creating opportunities to provide rewards recognition and thanks to his or her staff
Aexceeds
Bexcellent
Cexcels
15All the ______ guests are seated in the front row
Adistinguishing
Bextinguishing
Cdistinguished
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The meaning of communication goes a lot deeper than people often thinkCommunication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the message Send reinforcements we’re going to advance back to his Command Center through a long chain of subordinatesWhen the message finally reached the Command Center it had mutated to become Send three and fourpence we’re going to a dance The reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failureEach has its own indicative signs
•The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or (most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be under staffing
If the inverse happens there will be a surplus of stocks and over staffing
•The second type is executive failure where communication to trigger specific eventsactions is either late lacking or in errorThe symptoms of this are a general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
•The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staffCreativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What does the phrase confirming reception of the sent messages mean in Paragraph 1
ATo make sure that the messages are sent to the right receivers
BTo make sure that the messages are fully understood
CTo make sure that the messages are correctly understood by the right receivers
[单选题]◆In the famous British Army Commander story which step probably was right in the communication chain
AConceiving
BSending
CReceiving
[单选题]◆What is Chinese whispers
AWho whispers in Chinese
BA game to pass messages around in a whisper
CChinese people who don’t normally talk very loudly
[单选题]◆When doesallocative successhappen
AThe right information goes to the right place
BA company gathers information from under staffing departments
CThe correct information will be sent by the right department
[单选题]◆According to the last paragraph what result will be caused by human failure
AIncreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements support their personal and professional development and motivate and empower them to perform their work effectivelyPerformance management helps employees to develop their understanding knowledge and skills so that they can contribute to the achievement of the enterprise’s goals and gain personal and job satisfactionIt is a vital part of any quality human resource system
Every enterprise wants and should expect high performance from each employeeThe elements of a competencybased performance management system will if implemented well enable high performance which will define enterprise and personal success
Using performance management processes an enterprise can be better placed to meet competitive challengesThis is done by
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ’performance appraisal’Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standardsIt is a systematic process of feedback on an employee’s work performance and agreement to future training plans job goals and job aspirations
To be effective a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goalsUnits of competency provide a very effective tool for setting benchmarks or criteria for work performanceThe performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Performance management is a very important part of any quality human resource system
[判断题]◆The aim of performance management is to punish unqualified employees
[判断题]◆An enterprise can be better placed to meet competitive challenges by providing the education training and feedback required by employees for example
[判断题]◆Every enterprise can expect high performance from each employee
[判断题]◆Performance management is also called performance appraisal
第五题写作(问答题)
(写作题题计20分根求完成篇作文)
Write an essay with at least 100 words onThe Importance of Having a Sense of Team Responsibility
第二部分试题答案
第题交际语(单选题)
题包含5题题2分计10分阅读话ABC三选项中选择填入空白处佳选项
1—Could I borrow your iPad for a few hours(红色字体题正确答案选项)
—________Enjoy your time
ANo I am sorry
BSure here you are
CIt doesn’t matter
2—Don’t worry MumThe doctor said it was only a common cold(红色字体题正确答案选项)
—________ I’ll tell Dad there’s nothing serious
AWhat a relief
BHow surprising
CI’m so sorry
3—I think we’ll have to talk laterI’ve got to go nowGreat seeing you(红色字体题正确答案选项)
—_________________
ANice meeting you
BGood idea
CYou must be joking
4—You have to believe in yourselfNo one else will if you don’t(红色字体题正确答案选项)
—________Confidence is really important
AIt’s not my cup of tea
BI don’t think so
CI couldn’t agree more
5—Scott I’d like to have your opinions about my written report(红色字体题正确答案选项)
—________But I have one suggestion
AThat’s a good idea
BYou are too modest
CIt looks fine to me
第二题词汇结构(单选题)
题包含15题题2分计30分阅读句子ABC三选项中选择填入空白处佳选项
1It’s about my new role as project coordinator that I’m______(红色字体题正确答案选项)
Ataking off
Btaking on
Ctaking away
2The responsibilities in handbook______that managers have to be concerned with efficiency and effectiveness in the work process(红色字体题正确答案选项)
Aimply
Bindicate
Cinterrupt
3I have no idea ______ you mean(红色字体题正确答案选项)
Awhat
Bthat
Chow
4Men and women in the team are interested in different thingswe should avoid ______ them something they don’t want(红色字体题正确答案选项)
Agive
Bgiving
CBeing able to
5The director says to me ______ argue with customers(红色字体题正确答案选项)
ADo
BCan’t
CDon’t
6______foster a creative culture it is important to find the right employees during the recruitment process and bring them into the company(红色字体题正确答案选项)
AWith the purpose of
BIn order that
CIn order to
7Regular and concrete feedback is important when ______ with a worker who is not performing up to her potential(红色字体题正确答案选项)
Ato deal
Bdealing
Cdealt
8Their economy is export______(红色字体题正确答案选项)
Aoriented
Borientating
Corientation
9Please ______ your hand if you have any question at all(红色字体题正确答案选项)
Araise
Brise
Carise
10At a rough ______ we will take another four weeks to finish this plan(红色字体题正确答案选项)
Aestimate
Bvalue
Camount
11Greater employee satisfaction ______ higher performance(红色字体题正确答案选项)
Adistributes to
Battributes to
Ccontributes to
12I think a big part of it is ______ we know how to have fun on the job(红色字体题正确答案选项)
Athat
Bwhich
Cwhy
13The demands and requirements placed on the CEO of Sony are different from ______ on the manager of your local Wendy’s restaurant(红色字体题正确答案选项)
Athese
Bthose
Cwhich
14The leader ______ at creating opportunities to provide rewards recognition and thanks to his or her staff(红色字体题正确答案选项)
Aexceeds
Bexcellent
Cexcels
15All the ______ guests are seated in the front row(红色字体题正确答案选项)
Adistinguishing
Bextinguishing
Cdistinguished
第三题阅读理解(单选题)
(题包含5题题4分计20分阅读短文ABC三选项中选择正确答案)
1The meaning of communication goes a lot deeper than people often thinkCommunication is about conceiving sending receiving and interpreting messages as well as confirming reception of these messagesA failure at any point in this chain can result in ineffective communication
Ineffective communication can be disastrousThere is a famous story of a British Army Commander who sent the message Send reinforcements we’re going to advance back to his Command Center through a long chain of subordinatesWhen the message finally reached the Command Center it had mutated to become Send three and fourpence we’re going to a dance The reinforcements never arrived
You can demonstrate this same principle albeit on a less dramatic scale by trying to play Chinese Whispers with more than 20 peopleIt is highly unlikely the same message you started with will be the one you end with
In a business there are three main types of communication failureEach has its own indicative signs
•The first type is known as allocative failureThis occurs when a firm is not gathering enough intelligence about its market or (most often) the information is not reaching the right pointsThe firm will not be allocating resources in step with the shifts in demandIf demand is rising but the firm is suffering from allocative communication failure then stocks will fall and there will be under staffingIf the inverse happens there will be a surplus of stocks and over staffing
•The second type is executive failure where communication to trigger specific eventsactions is either late lacking or in errorThe symptoms of this are a general loss of direction in the company or departments a loss of coordination and an increase in complaints from customers as things happen late or not at all
•The final type is human failureThis occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communicationThis leads to alienated staff an increase in staff turnover an increase in absenteeism and general frustration among staffCreativity especially that which takes place across departmental boundaries is likely to suffer hugely as team synergy slips
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[单选题]◆What does the phrase confirming reception of the sent messages mean in Paragraph 1(红色字体题正确答案选项)
ATo make sure that the messages are sent to the right receivers
BTo make sure that the messages are fully understood
CTo make sure that the messages are correctly understood by the right receivers
[单选题]◆In the famous British Army Commander story which step probably was right in the communication chain(红色字体题正确答案选项)
AConceiving
BSending
CReceiving
[单选题]◆What is Chinese whispers(红色字体题正确答案选项)
AWho whispers in Chinese
BA game to pass messages around in a whisper
CChinese people who don’t normally talk very loudly
[单选题]◆When doesallocative successhappen(红色字体题正确答案选项)
AThe right information goes to the right place
BA company gathers information from under staffing departments
CThe correct information will be sent by the right department
[单选题]◆According to the last paragraph what result will be caused by human failure(红色字体题正确答案选项)
AIncreasing creativity across departments
BInadequate communication between departments
CIncreasing customer complaints
第四题阅读理解(判断题)
(题包含5题题4分计20分阅读短文判断句子正误正确选T错误选F)
1Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements support their personal and professional development and motivate and empower them to perform their work effectivelyPerformance management helps employees to develop their understanding knowledge and skills so that they can contribute to the achievement of the enterprise’s goals and gain personal and job satisfactionIt is a vital part of any quality human resource system
Every enterprise wants and should expect high performance from each employeeThe elements of a competencybased performance management system will if implemented well enable high performance which will define enterprise and personal successUsing performance management processes an enterprise can be better placed to meet competitive challengesThis is done by
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ’performance appraisal’Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standardsIt is a systematic process of feedback on an employee’s work performance and agreement to future training plans job goals and job aspirations
To be effective a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goalsUnits of competency provide a very effective tool for setting benchmarks or criteria for work performanceThe performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review
特提醒：题5题需拉动答题框右边滚动条5试题显示出做答
[判断题]◆Performance management is a very important part of any quality human resource system(红色字体题正确答案选项)
[答案]T
[判断题]◆The aim of performance management is to punish unqualified employees(红色字体题正确答案选项)
[答案]F
[判断题]◆An enterprise can be better placed to meet competitive challenges by providing the education training and feedback required by employees for example(红色字体题正确答案选项)
[答案]T
[判断题]◆Every enterprise can expect high performance from each employee(红色字体题正确答案选项)
[答案]F
[判断题]◆Performance management is also called performance appraisal(红色字体题正确答案选项)
[答案]F
第五题写作(问答题)
(写作题题计20分根求完成篇作文)
Write an essay with at least 100 words onThe Importance of Having a Sense of Team Responsibility
标准答案
There is no doubt that Team Responsibility plays an indispensable role in personal development for instance in the workplace
There are several factors accounting for this perspective and the following are the most typical onesFirst and foremost a strong sense of Team Responsibility is helpful to develop harmonious interpersonal relationshipsAs we all know we are very likely to spend more time with our colleagues than our families after entering the workplaceTherefore the sound working atmosphere and interpersonal relationships among employees are crucial to both physical and mental pleasureIn addition Team Responsibility can improve efficiencyIn the fastpaced modern society time is money and efficiency holds the key to saving timeAs the saying goes two heads are better than oneSo great importance should be attached to the cultivation of the sense of Team Responsibility and we will eventually benefit from it
From what has been mentioned above we can come to the conclusion that the sense of Team Responsibility is a kind of good personal quality which deserves our attention
标准答案二
Whether team members have a sense of responsibility and a strong sense of responsibility is related to the development of the whole team and sometimes even to the survival of the teamSo we must cultivate and strengthen the sense of responsibility of team membersHow to strengthen employees’ sense of responsibility
1Establish a strict workflow
The team should establish a strict work process so that employees can work according to rules and have a clear targetIn this way the team can measure whether the members are conscientious in completing the task
2Encourage employees to feel important in the enterprise
The boss’s recognition of employees will give them great encouragementThis kind of encouragement can make employees love their work more strengthen their sense of ownership and enhance their sense of identity and belonging to the enterprise
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