SHERATON SHENYANG LIDO HOTEL
沈阳丽喜登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Leads Management
务 订房线索理
Code序号 OHSMRMS002
Objectives At the end of this session each trainee will be able to ensure that
Information could result in additional revenues for sister properties is made
available
目： 课程结束学员够利订房线索集团酒店
增加收入
Standard See attachment
标准 附标准程序
Resources Whiteboard TEAMHOT Form LCD Flipchart
培训器材 白板集团联合销售线索表格 LCD翻转展示板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Explanation
Content
解释容
Demonstration
With LCD
LCD展示
LCD
This session should be divided two parts
课程分两部分
What is leads management 什订房线索理？
How do we handle it 做？
Explain the standard of leads management
(All the S&P will be written on the Flipchart 1)
逐条解释订房线索理标准？
( 标准事先写翻转展示板)
Showing starwood Global Distribution System and Central Reservation Office reservation system
展示仕达屋集团全球销售网络系统全球预订中心预订系统
Answer GDS StarLink CMD GSO CSC
WIFM
Increase hotel revenue and business also can make more incentive for every sales associate
增加酒店收入生意销售部员工中获更奖励
Second Part
5 minutes
20 minutes
15 minutes
20 minutes
Practice
练
Summary
总结
Leads Management handling操作订房线索理
Outbound leads 外发订房线索
Pay attention for incoming leads
Incoming leads 收订房线索
Ø How to handing incoming leads and procedure of it
操作收订房线索程序什？
Ø How many days should we use to determine a account’s type 应该少天确定客户类型？
Ø How can we inform the action taken and the result through Team Hot electronically
通集团订房线索系统采取行动获结果？
Ø All incoming leads will be reviewed on a monthly basis
订房线索月回顾次
Ø How should we report business materialized from incoming leads back through Team Hot
集团订房系统回复生意情况？
Ø Why we should maintain frequent communication and rapport with respective GP SP APP Director GSO and other associates of Starwood
什应该常全球销售中心区销售中心仕达屋酒店集团销售代表联络？
Remand as a sales associate must be always ask one more question for all sister hotelteam hot
提醒：作名销售部员工必须销售行程中保持直客提问问题帮助集团酒店做销售
Use the Team Hot form exercise
When you do sales call you know HP company will have a conference meeting in Xian they don’t make decision yet their budget is Rmb500 per person per day including room accommodation meeting and breakfast total 30 pax will attend this meeting also have a cocktail in the first night but the budget don’t know yet you want to send this information to Xian Sheraton hotel sales department telephone number and contact person you can use our hotel number and your associate’s name
做销售时解惠普公司会议西安没决定家酒店预算天包括房间会议早餐标准民币500 元准备第天
酒会预算暂时详想发订房线索西安喜登销售部电话联系酒店电话事名字
After exercise all trainee will correct Team Hot Form
练结束学员非常清楚订房线索填写标准
Review Key Point
回顾点
5 minutes
5 minutes
Total 70 minutes
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沈阳丽喜登饭店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Leads Management
务 订房线索理
Code序号 OHSMRMS002
Objectives At the end of this session each trainee will be able to ensure that
Information could result in additional revenues for sister properties is made
available
目： 课程结束学员够利订房线索集团酒店
增加收入
Standard See attachment
标准 附标准程序
Resources Whiteboard TEAMHOT Form LCD Flipchart
培训器材 白板集团联合销售线索表格 LCD翻转展示板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Explanation
Content
解释容
Demonstration
With LCD
LCD展示
LCD
This session should be divided two parts
课程分两部分
What is leads management 什订房线索理？
How do we handle it 做？
Explain the standard of leads management
(All the S&P will be written on the Flipchart 1)
逐条解释订房线索理标准？
( 标准事先写翻转展示板)
Showing starwood Global Distribution System and Central Reservation Office reservation system
展示仕达屋集团全球销售网络系统全球预订中心预订系统
Answer GDS StarLink CMD GSO CSC
WIFM
Increase hotel revenue and business also can make more incentive for every sales associate
增加酒店收入生意销售部员工中获更奖励
Second Part
5 minutes
20 minutes
15 minutes
20 minutes
Practice
练
Summary
总结
Leads Management handling操作订房线索理
Outbound leads 外发订房线索
Pay attention for incoming leads
Incoming leads 收订房线索
Ø How to handing incoming leads and procedure of it
操作收订房线索程序什？
Ø How many days should we use to determine a account’s type 应该少天确定客户类型？
Ø How can we inform the action taken and the result through Team Hot electronically
通集团订房线索系统采取行动获结果？
Ø All incoming leads will be reviewed on a monthly basis
订房线索月回顾次
Ø How should we report business materialized from incoming leads back through Team Hot
集团订房系统回复生意情况？
Ø Why we should maintain frequent communication and rapport with respective GP SP APP Director GSO and other associates of Starwood
什应该常全球销售中心区销售中心仕达屋酒店集团销售代表联络？
Remand as a sales associate must be always ask one more question for all sister hotelteam hot
提醒：作名销售部员工必须销售行程中保持直客提问问题帮助集团酒店做销售
Use the Team Hot form exercise
When you do sales call you know HP company will have a conference meeting in Xian they don’t make decision yet their budget is Rmb500 per person per day including room accommodation meeting and breakfast total 30 pax will attend this meeting also have a cocktail in the first night but the budget don’t know yet you want to send this information to Xian Sheraton hotel sales department telephone number and contact person you can use our hotel number and your associate’s name
做销售时解惠普公司会议西安没决定家酒店预算天包括房间会议早餐标准民币500 元准备第天
酒会预算暂时详想发订房线索西安喜登销售部电话联系酒店电话事名字
After exercise all trainee will correct Team Hot Form
练结束学员非常清楚订房线索填写标准
Review Key Point
回顾点
5 minutes
5 minutes
Total 70 minutes
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档