THE ST REGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Reporting
务 印报告
Code序号 RMRESA060
Objectives： At the end of this session reservations sales agent will know the procedure and method of printing various reports
目 课程结束时候预订部销售文员应懂印种报表方法
程序
Standard ： All reservations information will be maintained and kept up to date on a daily basis to reflect accurately the current and future status of the hotel at all times Reservations Sales Agents will responsibly prepare necessary reports as required by management
标准 时预定信息日基础断更新正确反映
现 测酒店状态预订部销售文员应理层求准
备需报表
Resources Flip Chart Handout Computer with Oprea terminal
培训器材 白板白板纸培训资料带Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show WIFM (Objectives)
显示课程目
Prologue As a Reservations Sales Agent prints various reports is one of our important works
开场白： 作名预订部销售文员印种报表必作工作
So the objectives of this session is …(Refer to Objectives of this S&P)
天堂课目：（参考标准程序〕
The main content of this course should be
节课容：
· Reports Function in Oprea
Oprea 中印种报表功
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
容
Lecture & Explanation
教学式讲解
Demonstration
展示
Practice
练
Critique
评估
Summary
总结
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
Demonstrate in Oprea how to print various reports Show each step After demonstration Refer back to flipchart and review discuss each step
电脑中展示讲解步骤作展示回顾白板纸容讨步骤
Each trainee practice
学员练
According the procedure
程序
Review Key Points
回顾点：
1 Ask questions and have participant explain the standard and its importance
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点：
· Reports Function in Oprea
Oprea中印种报表功
15 Minutes
3 Minutes
10 Minutes
5 Minutes
Total 38 Minutes
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海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Reporting
务 印报告
Code序号 RMRESA060
Objectives： At the end of this session reservations sales agent will know the procedure and method of printing various reports
目 课程结束时候预订部销售文员应懂印种报表方法
程序
Standard ： All reservations information will be maintained and kept up to date on a daily basis to reflect accurately the current and future status of the hotel at all times Reservations Sales Agents will responsibly prepare necessary reports as required by management
标准 时预定信息日基础断更新正确反映
现 测酒店状态预订部销售文员应理层求准
备需报表
Resources Flip Chart Handout Computer with Oprea terminal
培训器材 白板白板纸培训资料带Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show WIFM (Objectives)
显示课程目
Prologue As a Reservations Sales Agent prints various reports is one of our important works
开场白： 作名预订部销售文员印种报表必作工作
So the objectives of this session is …(Refer to Objectives of this S&P)
天堂课目：（参考标准程序〕
The main content of this course should be
节课容：
· Reports Function in Oprea
Oprea 中印种报表功
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
容
Lecture & Explanation
教学式讲解
Demonstration
展示
Practice
练
Critique
评估
Summary
总结
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
Demonstrate in Oprea how to print various reports Show each step After demonstration Refer back to flipchart and review discuss each step
电脑中展示讲解步骤作展示回顾白板纸容讨步骤
Each trainee practice
学员练
According the procedure
程序
Review Key Points
回顾点：
1 Ask questions and have participant explain the standard and its importance
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点：
· Reports Function in Oprea
Oprea中印种报表功
15 Minutes
3 Minutes
10 Minutes
5 Minutes
Total 38 Minutes
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档