THE ST REGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Next Arrival Report Checking
务 检查第二天预抵客报表
Code序号 RMRESD140
Objectives： At the end of this session reservations sales agent will be knowing how to check reservations and outstanding details prior to the day of arrival
目 课程结束时候预订部销售文员应懂客达前
查第二天预抵未解决问题
Standard ： Reservation information will be checked and outstanding details will be confirmed prior to the day of arrival to ensure a smooth and professional checkin for the guest
标准 客 达 前 天 前 应 检 查 预 订 细 节 保 证 利 专 业 性 入 住 登 记 手 续
Resources Flip Chart Handout Computer with Oprea terminal
培训器材 白板白板纸培训资料带Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Show WIFM (Objectives)
显示课程目
The objectives of this session is …(Refer to Objectives of this TAO)
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Prepared on Flip Chart
Contents
容
Lecture & Explanation
教学式讲解
Demonstration
展示
Practice
练
Critique
评估
Summary
总结
天堂课目：（参考标准程序〕
The main content of this course should be 节课容：
· Next arrival report checking procedure
检查第二天预抵客报表
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
Demonstrate in Oprea how to check detailed information Show each step After demonstration Refer back to flipchart and review discuss each step
请参者客讲解步骤作展示回顾白板纸容讨步骤
Each trainee practices
学员作练
According the procedure
程序
Review Key Points
回顾点：
15 Minutes
3 Minutes
10 Minutes
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
1 Ask questions and have participant explain the standard and its importance
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点：
· Routing instructions match billing authorization
转帐指示付费方式相符
· FaxLetter of authorization attached for charge backs
求挂帐公司否附白纸黑字书面文件
Total 38 Minutes
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海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Next Arrival Report Checking
务 检查第二天预抵客报表
Code序号 RMRESD140
Objectives： At the end of this session reservations sales agent will be knowing how to check reservations and outstanding details prior to the day of arrival
目 课程结束时候预订部销售文员应懂客达前
查第二天预抵未解决问题
Standard ： Reservation information will be checked and outstanding details will be confirmed prior to the day of arrival to ensure a smooth and professional checkin for the guest
标准 客 达 前 天 前 应 检 查 预 订 细 节 保 证 利 专 业 性 入 住 登 记 手 续
Resources Flip Chart Handout Computer with Oprea terminal
培训器材 白板白板纸培训资料带Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Show WIFM (Objectives)
显示课程目
The objectives of this session is …(Refer to Objectives of this TAO)
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Prepared on Flip Chart
Contents
容
Lecture & Explanation
教学式讲解
Demonstration
展示
Practice
练
Critique
评估
Summary
总结
天堂课目：（参考标准程序〕
The main content of this course should be 节课容：
· Next arrival report checking procedure
检查第二天预抵客报表
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
Demonstrate in Oprea how to check detailed information Show each step After demonstration Refer back to flipchart and review discuss each step
请参者客讲解步骤作展示回顾白板纸容讨步骤
Each trainee practices
学员作练
According the procedure
程序
Review Key Points
回顾点：
15 Minutes
3 Minutes
10 Minutes
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
1 Ask questions and have participant explain the standard and its importance
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点：
· Routing instructions match billing authorization
转帐指示付费方式相符
· FaxLetter of authorization attached for charge backs
求挂帐公司否附白纸黑字书面文件
Total 38 Minutes
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档