THE ST REGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Booking Confirmation
务 确认信
Code序号 RMRESA050
Objectives： At the end of this session Reservation Sales Agent will be able to confirm
Reservations to the party concerned in writing by letter or fax
目 课程结束时候预订部销售文员够需象作
传真确认书信确认
Standard ： When a booking confirmation is requested a confirmation letter will be generated and sent to the booker within 2 hours by letter fax or via email All booking requests made by fax must be responded to fax within 2 hours
标准 客确 认 预 订时预订部销售文员 须 接 预 订 2 时 传真信件Email形式回复确 认 通 传 真 做 预 订 必 须 2时 传 真 回 复 确 认
Resources Flip Chart Handout Computer withOprea terminal
培训器材 白板白板纸培训资料带Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
FC1 (P)
Contents
容
Show WIFM (Objectives)
显示课程目
Prologue To be leading five star hotels respond guest confirmation letter efficiently and professionally can present our hotel’s high quality service
开场白： 作领先五星级饭店高效专业客回复传真展现酒店高质量服务
So the objectives of this session is …(Refer to Objectives of this S&P)
天堂课目：（参考标准程序〕
The main content of this course will be
节课容：
Procedure of handling confirmation letter
回复确认信标准
Who know hotel’s standards of responding confirmation letter
5 Minutes
2 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Questions
提问
Lecture & Explanation
教学式讲解
OHP(P)
Demonstration
展示
Practice
练
Critique
评估
Summary
总结
Delivery Handout
分发资料
谁知道酒店回复确认信标准？
All of the confirmation should be responded within 2 hours
传真确认需2时回复
Show steps on prepared OHP Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备透明胶片逐步作讲解讲解程中时请学员发表建议提问
Demonstrate in Oprea how to print different type of confirmation letter for the guest Refer back to flipchart and review discuss each step
Oprea终端电脑中客展示样印种类型确认信讲解步骤作展示回顾白板纸容讨步骤
Each trainee practices
学员作练
According the procedure
程序
Review Key Points
回顾点：
1 Reinforce and discuss the point
加强讨点：
· Ensure negotiated contract rates of Travel Agent are suppressed when requesting a confirmation in Oprea
定注意回复确认信时候旅行社
价格隐藏
· When key in the telephone No and fax No in Fidelio TelFax No Screen it will automatically appear on the confirmation letter
Oprea电话传真号码位置输入号码时
号码会动出现传真
15 Minutes
3 Minutes
5 Minutes
5 Minutes
Total 35 Minutes
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《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
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海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Booking Confirmation
务 确认信
Code序号 RMRESA050
Objectives： At the end of this session Reservation Sales Agent will be able to confirm
Reservations to the party concerned in writing by letter or fax
目 课程结束时候预订部销售文员够需象作
传真确认书信确认
Standard ： When a booking confirmation is requested a confirmation letter will be generated and sent to the booker within 2 hours by letter fax or via email All booking requests made by fax must be responded to fax within 2 hours
标准 客确 认 预 订时预订部销售文员 须 接 预 订 2 时 传真信件Email形式回复确 认 通 传 真 做 预 订 必 须 2时 传 真 回 复 确 认
Resources Flip Chart Handout Computer withOprea terminal
培训器材 白板白板纸培训资料带Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
FC1 (P)
Contents
容
Show WIFM (Objectives)
显示课程目
Prologue To be leading five star hotels respond guest confirmation letter efficiently and professionally can present our hotel’s high quality service
开场白： 作领先五星级饭店高效专业客回复传真展现酒店高质量服务
So the objectives of this session is …(Refer to Objectives of this S&P)
天堂课目：（参考标准程序〕
The main content of this course will be
节课容：
Procedure of handling confirmation letter
回复确认信标准
Who know hotel’s standards of responding confirmation letter
5 Minutes
2 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Questions
提问
Lecture & Explanation
教学式讲解
OHP(P)
Demonstration
展示
Practice
练
Critique
评估
Summary
总结
Delivery Handout
分发资料
谁知道酒店回复确认信标准？
All of the confirmation should be responded within 2 hours
传真确认需2时回复
Show steps on prepared OHP Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备透明胶片逐步作讲解讲解程中时请学员发表建议提问
Demonstrate in Oprea how to print different type of confirmation letter for the guest Refer back to flipchart and review discuss each step
Oprea终端电脑中客展示样印种类型确认信讲解步骤作展示回顾白板纸容讨步骤
Each trainee practices
学员作练
According the procedure
程序
Review Key Points
回顾点：
1 Reinforce and discuss the point
加强讨点：
· Ensure negotiated contract rates of Travel Agent are suppressed when requesting a confirmation in Oprea
定注意回复确认信时候旅行社
价格隐藏
· When key in the telephone No and fax No in Fidelio TelFax No Screen it will automatically appear on the confirmation letter
Oprea电话传真号码位置输入号码时
号码会动出现传真
15 Minutes
3 Minutes
5 Minutes
5 Minutes
Total 35 Minutes
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档