THE ST REGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task No Show
务 预订未
Code序号 RMRESD050
Objectives： At the end of this session Reservations Sales associates will be able to know the proper procedure in applying noshow charges to guests or party responsible for the reservation in the event of not showing up on the day of arrival as booked
目 课程结束时候预订部销售文员应懂客预订未情况
收取客预订未费
Standard ：
1 One night’s accommodation charge at the rate confirmed including service charge and tax will be charged to the guaranteed booking that does not arrive on the specified date
2 All reservation details will be thoroughly checked before applying a noshow charge The Director of Sales & Marketing will authorize noshow charges
标准
1 预 订 标 准 晚 住 宿 费 包 括 服 务 费 税 费 作 指 定 日 期 达 预 订 保 证 金
2 计 算 预 订 未 费 前 应 彻 底 检 查 预 订 细 节 住 宿 费 首 先 销 售 总 监 审 定
Resources Flip Chart Handout Computer with Oprea terminal
培训器材 白板白板纸培训资料带Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Contents
容
Lecture & Explanation
教学式讲解
Summary
总结
Show WIFM (Objectives)
显示课程目
Prologue For sure every day we will meet the situation of no show how we handle it is a little bit confused things for lots of person
开场白：
天客预订未样处理件事情较困惑事情
So the objectives of this session is …(Refer to Objectives of this TAO)
天堂课目：（参考标准程序〕
The main content of this course should be
节课容：
· Procedure of handling no show
处理预订未客程序
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
Review Key Points
回顾点：
1 Ask questions and have participant explain the standard and its importance
5 Minutes
15 Minutes
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点：
· Procedure of charge no show
预订未收费程序
· Procedure of handling no show from top accounts
果预订未隶属酒店客户应
样处理
Total 25 Minutes
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海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task No Show
务 预订未
Code序号 RMRESD050
Objectives： At the end of this session Reservations Sales associates will be able to know the proper procedure in applying noshow charges to guests or party responsible for the reservation in the event of not showing up on the day of arrival as booked
目 课程结束时候预订部销售文员应懂客预订未情况
收取客预订未费
Standard ：
1 One night’s accommodation charge at the rate confirmed including service charge and tax will be charged to the guaranteed booking that does not arrive on the specified date
2 All reservation details will be thoroughly checked before applying a noshow charge The Director of Sales & Marketing will authorize noshow charges
标准
1 预 订 标 准 晚 住 宿 费 包 括 服 务 费 税 费 作 指 定 日 期 达 预 订 保 证 金
2 计 算 预 订 未 费 前 应 彻 底 检 查 预 订 细 节 住 宿 费 首 先 销 售 总 监 审 定
Resources Flip Chart Handout Computer with Oprea terminal
培训器材 白板白板纸培训资料带Oprea终端电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Contents
容
Lecture & Explanation
教学式讲解
Summary
总结
Show WIFM (Objectives)
显示课程目
Prologue For sure every day we will meet the situation of no show how we handle it is a little bit confused things for lots of person
开场白：
天客预订未样处理件事情较困惑事情
So the objectives of this session is …(Refer to Objectives of this TAO)
天堂课目：（参考标准程序〕
The main content of this course should be
节课容：
· Procedure of handling no show
处理预订未客程序
Show steps on prepared flipchart Explain reason for each step Ask trainees to comment and question on each step
程序容事先写准备白板纸逐步作讲解讲解程中时请学员发表建议提问
Review Key Points
回顾点：
1 Ask questions and have participant explain the standard and its importance
5 Minutes
15 Minutes
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
提问请参者解释标准重性
2 Summarize critique points applicable to entire group
总结评估程中整组点
3 Reinforce and discuss the point
加强讨点：
· Procedure of charge no show
预订未收费程序
· Procedure of handling no show from top accounts
果预订未隶属酒店客户应
样处理
Total 25 Minutes
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档