THE STREGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Standard Letters
务： 标准信函
Code序号： OHSMCSA006
Objectives： At the end of this session each trainee will be able to ensure the
Standard of correspondence with clients and the general public is
Of quality and uniformity
目： 课程结束学员够确保客外公关系通信标准
质量致性
Standard： See attachment
标准： (附)
Resources： LCD Standard Letters Example Flipchart Whiteboard
培训器材： LCD 标准信函样翻转展示板白板
Method
培训方式
Training Steps
培训步骤
Time
时间
Ice break
破僵局
Introduction
介绍
Prepared on Flipchart
翻转展示板准备
Content
And explanation
解释容
Program let trainees write a letter to other person use different style or different format just use selffeeling to write
题目：学员写封信风格格式(
感受写)
After program ask one question
节目结束提问学员
Why our letter has lots of style can we use it on our business
什会风格否商务工作？
Show session objective
展示课程题
WIFM use standard letter can help you present yourself more professional get more information and business
通学帮助更专业获更商务信息
All standard & procedures be written in the flipchart and showing to trainees ( Flip chart 1)
标准程序写翻转展示板然学员展示
3 minutes
10 minutes
25 minutes
LCD
Exercise
练
Summary
总结
Explain how to prepare and use standard letters
解释准备标准信函？
Ask trainees 提问：
What is standard letters 什标准信函？
All kind of standard letters will be written on the white board and showing to trainees (White board 1)
标准信函写白板然选择
· Corporate Accounts 商务客户
· Wholesalers Tour Operators 旅行社代理商
· Tour One Time 次性团队
· CI &M 会议展览
· Catering and banquets 宴会
· Thank you letter 致谢函
· Apologize letter道歉函
· Greeting letter问候函
· Invitation letter 邀请函
· Press Releases 出版商
· Media Press 媒体广告
· Suppliers供应商
· Etc等
Review key points and Test
回顾点测验
10 minutes
10 minutes
Total 58 minutes
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海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task Standard Letters
务： 标准信函
Code序号： OHSMCSA006
Objectives： At the end of this session each trainee will be able to ensure the
Standard of correspondence with clients and the general public is
Of quality and uniformity
目： 课程结束学员够确保客外公关系通信标准
质量致性
Standard： See attachment
标准： (附)
Resources： LCD Standard Letters Example Flipchart Whiteboard
培训器材： LCD 标准信函样翻转展示板白板
Method
培训方式
Training Steps
培训步骤
Time
时间
Ice break
破僵局
Introduction
介绍
Prepared on Flipchart
翻转展示板准备
Content
And explanation
解释容
Program let trainees write a letter to other person use different style or different format just use selffeeling to write
题目：学员写封信风格格式(
感受写)
After program ask one question
节目结束提问学员
Why our letter has lots of style can we use it on our business
什会风格否商务工作？
Show session objective
展示课程题
WIFM use standard letter can help you present yourself more professional get more information and business
通学帮助更专业获更商务信息
All standard & procedures be written in the flipchart and showing to trainees ( Flip chart 1)
标准程序写翻转展示板然学员展示
3 minutes
10 minutes
25 minutes
LCD
Exercise
练
Summary
总结
Explain how to prepare and use standard letters
解释准备标准信函？
Ask trainees 提问：
What is standard letters 什标准信函？
All kind of standard letters will be written on the white board and showing to trainees (White board 1)
标准信函写白板然选择
· Corporate Accounts 商务客户
· Wholesalers Tour Operators 旅行社代理商
· Tour One Time 次性团队
· CI &M 会议展览
· Catering and banquets 宴会
· Thank you letter 致谢函
· Apologize letter道歉函
· Greeting letter问候函
· Invitation letter 邀请函
· Press Releases 出版商
· Media Press 媒体广告
· Suppliers供应商
· Etc等
Review key points and Test
回顾点测验
10 minutes
10 minutes
Total 58 minutes
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档