THE STREGIS SHANGHAI
海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task 务：SPP 仕达屋优先计划者计划
Code 序号： OHSMCSS001
Objectives目：At the end of this session each trainee will be able to
1 Aware of the SPP knowledge
掌握关仕达屋优先计划者计划知识
2 Flexible use SPP to enroll
灵活运仕达屋优先计划者计划发展客户成会员
3 Can answer client question about the SPP
够回答出客提出关仕达屋优计划者计划问题
Standard标准：Refer to S&P
参标准程序
Resources培训器材：Flip Chart 白板 Handout 培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Prepare on Flip Chart
准备白板
Contents
课程
Lecture
教室式
Show WIFM(objective)
表明课学容(目标)
The course should be divided into two parts
课程分二部份：
1 Introduction of SPP
关仕达屋优选计划介绍
2 Introduction about the benefit of SPP
关仕达屋优先计划优惠情况介绍
3 How to enroll member
客户加入SPP
1 Explain the SPP to the trainee (refer to S&P)
概括讲解关仕达屋优先计划(根标准程序提项目)
2 Explain the benefit about SPP to the trainee
讲解关仕达屋优先计划优惠情况
SPP can help catering sales associate have more loyalty client so every one should identify other potential opportunities and follow up
仕达屋优先计划帮助位宴会销售员获更忠诚客户应注意行潜客户负责进
10min
50min
15min
15min
Roll Play
角色扮演
Summary
总结
Explain each steps of communicate (objectives) and present some demonstration during the explaining
讲解关沟通步骤(目标)做相关演式
According to the explanation each trainee practices as a staff to enroll a potential client Remember to present the SPP benefits
根述讲解位学员练发展名潜客户成仕达屋优先计划者计划会员注意练程中运优惠政策
Give critique after each practice
练进行评估
1 Ask question and have participant explain
提问请回答者解讲容
2 Summarize the point of this session
总结次课程点
20min
10min
Total 60min
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海瑞吉红塔酒店
TRAINING ACTIVITY OUTLINE
培训活动纲
Task 务：SPP 仕达屋优先计划者计划
Code 序号： OHSMCSS001
Objectives目：At the end of this session each trainee will be able to
1 Aware of the SPP knowledge
掌握关仕达屋优先计划者计划知识
2 Flexible use SPP to enroll
灵活运仕达屋优先计划者计划发展客户成会员
3 Can answer client question about the SPP
够回答出客提出关仕达屋优计划者计划问题
Standard标准：Refer to S&P
参标准程序
Resources培训器材：Flip Chart 白板 Handout 培训资料
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Prepare on Flip Chart
准备白板
Contents
课程
Lecture
教室式
Show WIFM(objective)
表明课学容(目标)
The course should be divided into two parts
课程分二部份：
1 Introduction of SPP
关仕达屋优选计划介绍
2 Introduction about the benefit of SPP
关仕达屋优先计划优惠情况介绍
3 How to enroll member
客户加入SPP
1 Explain the SPP to the trainee (refer to S&P)
概括讲解关仕达屋优先计划(根标准程序提项目)
2 Explain the benefit about SPP to the trainee
讲解关仕达屋优先计划优惠情况
SPP can help catering sales associate have more loyalty client so every one should identify other potential opportunities and follow up
仕达屋优先计划帮助位宴会销售员获更忠诚客户应注意行潜客户负责进
10min
50min
15min
15min
Roll Play
角色扮演
Summary
总结
Explain each steps of communicate (objectives) and present some demonstration during the explaining
讲解关沟通步骤(目标)做相关演式
According to the explanation each trainee practices as a staff to enroll a potential client Remember to present the SPP benefits
根述讲解位学员练发展名潜客户成仕达屋优先计划者计划会员注意练程中运优惠政策
Give critique after each practice
练进行评估
1 Ask question and have participant explain
提问请回答者解讲容
2 Summarize the point of this session
总结次课程点
20min
10min
Total 60min
文档香网(httpswwwxiangdangnet)户传
《香当网》用户分享的内容，不代表《香当网》观点或立场，请自行判断内容的真实性和可靠性！
该内容是文档的文本内容，更好的格式请下载文档